Training Example: Ace Grading – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H1] Grading, Perfected.
Join thousands of collectors choosing Ace to grade their cardsSubmit CardsSubmitting from outside the UK? Click here.By starting a submission, you agree to our terms of service.
[H1] Grading, Perfected.
Join thousands of collectors choosing Ace to grade their cardsSubmit CardsSubmitting from outside the UK? Click here.By starting a submission, you agree to our terms of service.
[H1] Grading, Perfected.
Join thousands of collectors choosing Ace to grade their cardsSubmit CardsSubmitting from outside the UK? Click here.By starting a submission, you agree to our terms of service.Label Creation Delays InformationLabel Creation Delays InformationLabel Creation Delays Information
[H1] GradedGuard for Ace Grading
[H1] Available now
Shop Now
[H1] GradedGuard for Ace Grading
[H1] Available now
Shop NowWhen it comes to grading, Ace is a no brainerWhen it comes to grading, Ace is a no brainerWhen it comes to grading, Ace is a no brainer
[H5] Fast Turnaround
We don't want to keep your precious collectibles away from you any longer than necessary.
[H5] Free Subgrades
With Ace's transparent grading scale, you get information on your corners, edges, surfaces and centering, completely free!
[H5] User Dashboard
Submitting cards? Choosing label types? Checking your grades? Our bespoke dashboard give you it all at your fingertips.
[H5] Simple Submissions
Let us take the hard work out of submitting. Simply enter the number of cards you want to submit.
[H5] Grade Reveals
Impatient to see your grades after payment? Now they're immediately available in your dashboard
[H5] International
We currently accept submissions from the UK, EU, USA, Canada, Japan, Australia and New Zealand
[H5] The Slab
Our high quality, crystal clear slab protects your collectibles, as well as being a premium addition to your collection.
[H5] Ace Labels
Ace Labels are hand drawn exquisite addons for cards, which enhance the overall appearance of a collectible.
[H5] Fast Turnaround
We don't want to keep your precious collectibles away from you any longer than necessary.
[H5] Free Subgrades
With Ace's transparent grading scale, you get information on your corners, edges, surfaces and centering, completely free!
[H5] User Dashboard
Submitting cards? Choosing label types? Checking your grades? Our bespoke dashboard gives you it all at your fingertips.
[H5] Simple Submissions
Let us take the hard work out of submitting. Simply enter the number of cards you want to submit.
[H5] Grade Reveals
Impatient to see your grades after payment? Now they're immediately available in your dashboard
[H5] International
We currently accept submissions from the UK, EU, USA, Canada, Japan, Australia and New Zealand
[H5] The Slab
Our high quality, crystal clear slab protects your collectibles, as well as being a premium addition to your collection.
[H5] Ace Labels
Ace Labels are hand drawn exquisite addons for cards, which enhance the overall appearance of a collectible.
[H5] Fast Turnaround
We don't want to keep your precious collectibles away from you any longer than necessary.
[H5] Free Subgrades
With Ace's transparent grading scale, you get information on your corners, edges, surfaces and centering, completely free!
[H5] User Dashboard
Submitting cards? Choosing label types? Checking your grades? Our bespoke dashboard give you it all at your fingertips.
[H5] Simple Submissions
Let us take the hard work out of submitting. Simply enter the number of cards you want to submit.
[H5] Grade Reveals
Impatient to see your grades after payment? Now they're immediately available in your dashboard
[H5] International
We currently accept submissions from the UK, EU, USA, Canada, Japan, Australia and New Zealand
[H5] The Slab
Our high quality, crystal clear slab protects your collectibles, as well as being a premium addition to your collection.
[H5] Ace Labels
Ace Labels are hand drawn exquisite addons for cards, which enhance the overall appearance of a collectible.
[H5] Fast Turnaround
We don't want to keep your precious collectibles away from you any longer than necessary.
[H5] Free Subgrades
With Ace's transparent grading scale, you get information on your corners, edges, surfaces and centering, completely free!
[H5] User Dashboard
Submitting cards? Choosing label types? Checking your grades? Our bespoke dashboard gives you it all at your fingertips.
[H5] Simple Submissions
Let us take the hard work out of submitting. Simply enter the number of cards you want to submit.
[H5] Grade Reveals
Impatient to see your grades after payment? Now they're immediately available in your dashboard
[H5] International
We currently accept submissions from the UK, EU, USA, Canada, Japan, Australia and New Zealand
[H5] The Slab
Our high quality, crystal clear slab protects your collectibles, as well as being a premium addition to your collection.
[H5] Ace Labels
Ace Labels are hand drawn exquisite addons for cards, which enhance the overall appearance of a collectible.Your collectibles, your choicePersonalise your collectibles with our custom labelsYour collectibles, your choicePersonalise your collectibles with our custom labelsYour collectibles, your choicePersonalise your collectibles with our custom labels
[H3] Standard
A classic look, with a gold highlight for Gem Mint 10s
[H3] Colour Match
Highlighting two of the most prominent colours
[H3] Ace
Unique, eye-catching artworks that enhance your cards
[H3] Standard
A classic look, with a gold highlight for Gem Mint 10s
[H3] Colour Match
Highlighting two of the most prominent colours
[H3] Ace
Unique, eye-catching artworks that enhance your cardsPrecision in every gradeLookup an Ace graded collectible by cert numberPrecision in every gradeLookup an Ace graded collectible by cert numberLookup CertLookup Cert
[H2] The Slab
[H3] Ace Grading's custom slabs are crystal clear, premium protective cases for your treasured possessions.
[H2] The Grading Scale
[H3] Our team of trained card grading experts gives each card a thorough and accurate grading of the card. Learn more here.
[H2] The Slab
[H3] Ace Grading's custom slabs are crystal clear, premium protective cases for your treasured possessions.
[H2] The Grading Scale
[H3] Our team of trained card grading experts gives each card a thorough and accurate grading of the card. Learn more here.
[H2] FAQ
How long does it take to get my cards back?How do I submit cards to Ace Grading?
When do I pay for grading?To see our full FAQs, please click here.Something we haven't answered?Contact us at [email protected]
[H2] FAQ
How long does it take to get my cards back?How do I submit cards to Ace Grading?
When do I pay for grading?To see our full FAQs, please click here.Something we haven't answered?Contact us at [email protected]

Step 2 of 6

Select Submission Type

Submission Name

[H3]
Submission Type

Submission Type

Grading

Reholder

Crossover

Authentication

Selected Service

[H3]
Grading
[H3]
Reholder
[H3]
Crossover
[H3]
Authentication

Submit your collectibles for expert evaluation by our professional graders. Collectables receive a precise grade, are encapsulated in our premium slab, and sealed with either a Standard, Colour Match or Ace Label.

Refresh and enhance the presentation of your previously graded Ace cards with a new case or updated label design.You can submit any graded Ace card for our reholder service, even if you weren't the original submitter.

Transition cards from other grading companies to our premium slabs and grading scale.Our experts will carefully remove cards from their current holders, grade them according to our rigorous standards, and encapsulate them in our state-of-the-art slabs with your chosen label type.Please note we do not offer minimum grades.

Our authentication team will verify each item is genuine, then preserve it within our premium slabs featuring secure, tamper-resistant labels featuring the A-Authentic grade.Ideal for collectables that may not receive your desired grade.

[IMG: Grading service card]

[IMG: Reholder service card]

[IMG: Crossover service card]

[IMG: Authentication service card]

Next

[H1]
Grades

[H1]
Qualifiers

10 - GEM MINT

9 - MINT

8 - NM-MT

7 - NEAR MINT

6 - EX-MT

5 - EX

4 - VG

3 - GOOD

2 - FAIR

1 - POOR

QUALIFIERS
MC | OC

QUALIFIERS
A | C | QA

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[H1]
Ace Grading
Grading
Scale

Ace Grading prides itself on the card grading expertise and accuracy that has been developed with a
team of professional card graders. Cards are authenticated and checked for alteration using
multiple technological methods to make
sure that grading can take place.
During this process, cards are also given a centering score which is calculated using 1/1000th of
a
millimeter accuracy measurements to gain an incredibly accurate centering score. We then use
these
measurements to determine a percentage for Left, Right, Top and Bottom centering for both the
front
and back of the card.

After this, graders get to scrutinise the card under ideal conditions, for 3 key areas:

Corners

Corners of cards are one of the areas easiest damaged, from pulling a card fresh from a pack
through to storing the cards. The grading team checks for corner sharpness, damage and
integrity.

Edges

Edges are also very commonly damaged areas of a card, and the damage can vary from chipping,
to kinks, to splitting. Edges are scrutinised for colouration, damage, sharpness and
integrity.

Surfaces

Foil and holographic cards are usually the most easily scratched or damaged. There are many
different issues that can detract from surfaces, from print defects, rubbing, scratches and
dents, and are inspected for all of this and more to give a surfaces grade.

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[H1]
Ace
Grading

1 - Poor

An Ace Poor 1 card may have lost integrity in the card in multiple areas. This card may exhibit
heavy scratching throughout key focal points of the card, for example the artwork or text.
Corners may be misshapen and edges may be warped, or not sharp. There may be very obvious
defects to any of the key areas of the card.
The centering for a card must be greater than 85/15 for any opposite pair on the front, and
85/15 for any opposite pair on the rear of the card.

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[H1]
Ace
Grading
2
- Fair
An Ace Fair 2 card may have lost integrity in the card in any one area. This card may exhibit
heavy scratching throughout key focal points of the card, for example the artwork or text.
Corners may be misshapen and edges may be warped, or not sharp. There may be very obvious
defects to any of the key areas of the card.
The centering for a card must be greater than 85/15 for any opposite pair on the front, and
85/15 for any opposite pair on the rear of the card.

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[H1]
Ace
Grading
3
- Good
An Ace Good 3 card may be starting to lose integrity of the card in multiple areas. This card
may exhibit moderate scratching throughout key focal points of the card, for example the artwork
or text. Corners may be misshapen and edges may be warped, or not sharp. There may be very
obvious defects to any of the key areas of the card.
The centering for a card must be greater than 85/15 for any opposite pair on the front, and
85/15 for any opposite pair on the rear of the card.

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[H1]
Ace
Grading
4
- Very Good
An Ace Very Good 4 card may be starting to lose integrity of the card in a single area. This
card may exhibit moderate scratching throughout key focal points of the card, for example the
artwork or text. Corners may be misshapen and edges may be warped, or not sharp.
The centering for a card must be greater than 80/20 for any opposite pair on the front, and
80/20 for any opposite pair on the rear of the card.

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[H1]
Ace
Grading
5
- Excellent
An Ace Excellent 5 may show more visible printing defects and damage. Corners may be misshapen
and whitening / fraying and edges may be more noticeable. Scratches may be
obstructing the focal points of a card, including the artwork or text.
The centering for a card must be greater than 80/20 for any opposite pair on the front, and
80/20 for any opposite pair on the rear of the card.

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[H1]
Ace
Grading
6
- Excellent - Mint
An Ace Excellent - Mint 6 card may have more noticeable damage or printing defects. There may be
more than one area of whitening on the corners or edges, and these areas may not be sharp.
The centering for a card must be greater than 80/20 for any opposite pair on the front, and
80/20 for any opposite pair on the rear of the card.

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[H1]
Ace
Grading
7
- Near Mint
An Ace Near Mint 7 is a card that has slight wear which is more visible than the Near Mint -
Mint 8, including more noticeable damage on edges, corners or surfaces, such as whitening. This
may include more perceptible printing defects, and the centering for a card must be greater than
75/25 for any opposite pair on the front, and 80/20 for any opposite pair on the rear of the
card.

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[H1]
Ace
Grading
8
- Near Mint - Mint
An Ace Near Mint - Mint 8 card will closely resemble the Ace 9, however may suffer from a few
minor imperfections, such as whitening, either in the corners, the edges or the surface, or a
combination of any of these areas. The centering for a card must be greater than 70/30 for any
opposite pair on the front, and 75/25 for any opposite pair on the rear of the card.

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[H1]
Ace
Grading
9
- Mint
An Ace Mint 9 is a card that exhibits nearly identical quality to that of a Gem Mint 10 card,
however may suffer from a minor imperfection, either in the corners, the edges or the surface.
The centering for a card must be greater than 65/35 for any opposite pair on the front, and
70/30 for any opposite pair on the rear of the card.

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[H1]
Ace
Grading
10
- Gem Mint
An Ace Gem Mint 10 is a card that has four undamaged corners, sharp edges and a beautiful
surface. An Ace 10 will not be marked, stained or damaged, and will have centering that is less
than a 60/40 split. There may be very minor defects that do not detract from the eye appeal of
the card as a whole.

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[H1]
Ace
Grading
QUALIFIERS

[H3]
Miscut
A manufacturing error that has led the card to be cut incorrectly. Easy tells for miscut cards are visible alignment dots, severely rotated cards or cards that are the wrong shape as to normal cards. Sometimes a miscut card can not fit in the Ace slab. If it's the case that a card cannot be encapsulated due to a miscut, we will not charge for this card, and it will be sent back raw.

[H3]
Off-Center
The Off-Center modifier is given to a card where the grade for centering is 2 grades or more below the overall card grade. The Off-Center qualifier means that the overall grade isn't affected as much, instead appending OC to the grade.

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[H1]
Ace Grading

QUALIFIERS

[H3]
Altered
If we believe a card to be recoloured, reshaped, restored or modified in any way to make it different from the original card, then the card will receive the Altered grade. Altered cards will be charged in full, however, will not be added to our certification database or pop report. The card will not be encapsulated and will be returned raw.

[H3]
Counterfeit
If a card fails the Ace Grading authenticity checks, we will give the card the Counterfeit grade. Counterfeit cards will be charged in full, however, will not be added to our certification database or pop report. The card will not be encapsulated and will be returned raw.

[H3]
Questionable Authenticity
If a card's authenticity can not be verified, we will give the card the Questionable Authenticity grade. This grade does not invoke a charge, however, the card is also not added to our certification database or pop report. The card will not be encapsulated and will be returned raw.

[H1]
Ace
Grading
Grading
Scale

Ace Grading prides itself on the grading expertise and accuracy that has been developed with a
team of professional card graders. Cards are authenticated and checked for alteration using
multiple technological methods to make
sure that grading can take place.
During this process, cards are also given a centering score which is calculated using 1/1000th of
a
millimeter accuracy measurements to gain an incredibly accurate centering score. We then use
these
measurements to determine a percentage for Left, Right, Top and Bottom centering for both the
front
and back of the card.

After this, graders get to scrutinise the card under ideal conditions, for 3 key areas:

Corners

Corners of cards are one of the areas easiest damaged, from pulling a card fresh from a pack
through to storing the cards. The grading team checks for corner sharpness, damage and
integrity.

Edges

Edges are also very commonly damaged areas of a card, and the damage can vary from chipping,
to kinks, to splitting. Edges are scrutinised for colouration, damage, sharpness and
integrity.

Surfaces

Foil and holographic cards are usually the most easily scratched or damaged. There are many
different issues that can detract from surfaces, from print defects, rubbing, scratches and
dents, and are inspected for all of this and more to give a surfaces grade.

[H1] Grades

[H2] 10.

[H2] Gem Mint

An Ace Gem Mint 10 is a card that has four undamaged corners, sharp edges and a beautiful
surface. An Ace 10 will not be marked, stained or damaged, and will have centering that is
less than a 60/40 split. There may be very minor defects that do not detract from the eye
appeal of the card as a whole.

[H2] 9.

[H2] Mint

An Ace Mint 9 is a card that exhibits nearly identical quality to that of a Gem Mint 10
card, however may suffer from a minor imperfection, either in the corners, the edges or the
surface. The centering for a card must be greater than 65/35 for any opposite pair on the
front, and 70/30 for any opposite pair on the rear of the card.

[H2] 8.

[H2] Near Mint - Mint

An Ace Near Mint - Mint 8 card will closely resemble the Ace 9, however may suffer fr

[H4] ACE GRADING – TERMS AND CONDITIONS
[H4] 1. These Terms
1.1 What these Terms cover These are the Terms and conditions ( Terms ) on which we will supply authentication, grading (including reholder and crossover) and any other services to you. If you do not agree to these Terms in their entirety then we cannot provide our services to you.
Our FAQs provide more details about the way in which we provide our services but do not form a part of these Terms.
1.2 Are you a business customer or a consumer? In some areas you will have different rights under these Terms depending on whether you are a business or consumer. You are a consumer if:
You are an individual.
You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
1.3 If you are a business customer this is our entire agreement with you. If you are a business customer these Terms constitute the entire agreement between us in relation to the supply to you of our services. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
[H4] 2. Information about us and how to contact us
2.1 Who we are. We are Ace Grading Limited a company registered in England and Wales. Our company registration number is 13365699 and our registered office is at Amelia House, Crescent Road, Worthing, BN11 1QR, United Kingdom ( Ace Grading , we or us ). Our registered VAT number is GB385422190.
2.2 How to contact us. You can contact us by emailing [email protected] or by writing to us at Ace Grading, Unit 5, Canada Close, Banbury, OX16 2RT, United Kingdom.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order or account, or if it is in relation to our wider service or offering via a notice on our website.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails.
[H4] 3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we send you confirmation, at which point a contract will come into existence between you and us. Further details of the order process are set out in our FAQs.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the service.
3.3 Your order reference. We will assign an order reference to your order and tell you what it is when we accept your order. You must quote your order reference whenever you contact us about your order.
3.4 We only sell to the UK and EU. Our website is currently solely for the promotion of our services which are performed in the UK. Unfortunately, we do not accept orders from addresses outside of the UK or European Union.
[H4] 4. Our products
4.1 Products may vary slightly from their pictures. The images of any products (i.e. slabs, cards, labels) on our website are for illustrative purposes only. Although we have made every effort to display the colours and images accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Whilst we operate a cleanroom environment and make every attempt to ensure cleanliness in our processes we cannot guarantee that encapsulated cards (slabs) do not contain trapped dust or other airborne particles.
4.2 Product packaging may vary. The packaging of product may vary from that shown in images on our website.
[H4] 5. Your rights to make changes
If you wish to make a change to the service you have ordered you must contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
[H4] 6. Our rights to make changes
6.1 Minor changes to the services. We may make minor changes including to implement minor technical adjustments and improvements, for example to address a security threat or change delivery company. These changes will not affect your use of the services.
6.2 More significant changes to our services and these Terms. If we need to make more significant changes we will notify you or via a notice on our website and you may then contact us to end the contract before the changes take effect and receive a refund for any service paid for but not received.
[H4] 7. Providing our services
7.1 Delivery and insurance costs. The costs of delivery will be as displayed to you on our website and when you complete an order. Please note that insurance costs are based on the value declared up to the stated maximum.
7.2 When we will provide the services. We will supply the services to you until the services are completed or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.
7.3 We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control (i.e. lockdowns, postal or delivery delays) then we will contact you either personally or via a notice on our website as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
7.4 Delivery. Delivery of products from us to you is provided by a third party delivery provider, currently this is DHL. Please note that once your order has been collected by the delivery provider from our premises then it is responsible for ensuring that delivery is effected to the address you have stated on your order.
7.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products (i.e. slabs, cards, etc) cannot be posted through your letterbox, or cannot be left in what the delivery provider in its discretion deems to be a safe place, the delivery provider will inform you of how to rearrange delivery or collect the products from a local depot. Please note if the delivery provider provides proof of delivery then both it and we will deem your products delivered and at your own risk. We shall have no liability for products that are deemed to have been delivered.
If after a failed delivery to you, you do not re-arrange delivery or collect them from the delivery provider’s depot or other location you may be charged by our delivery provider for storage costs and any further delivery costs.
7.6 When you own goods. You own a product which is goods once we have received payment in full and any relevant services connected to them have been completed (i.e. slabs, labels).
7.7 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you (for example, declared card value). Further details are set out in our FAQs. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.8 Reasons we may suspend the supply of services to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the services as requested by you or notified by us to you (see clause 6).
7.9 Your rights if we suspend the supply of the services. We will tell you personally or via a notice on our website if we will be suspending supply of the services, unless the problem is urgent or an emergency.
7.10 We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 14.3) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will use reasonable efforts to contact you to tell you we are suspending supply of the services. As well as suspending the services we can also charge you interest on your overdue payments (see clause 14.5). We will hold a lien over your goods for any amounts outstanding and owed to us and you agree that we may sell your goods to recover any such sums owed.
[H4] 8. Your rights to end the contract
8.1 You can end your contract with us. Your rights when you end the contract will depend on how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
(a) If what you have bought is misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12 if you are a consumer and clause 13 if you are a business;
(b)If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c)If you are a consumer and have just changed your mind about the services, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any cards, etc received by us;
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we may refund you in full for any services which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the services or these Terms which you do not agree to (see clause 6.2);
(b) we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the services may be significantly delayed because of events outside our control (i.e. more than 3 months);
(d) we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months or
(e) you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind if you are a consumer
If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.
(a) Have you bought services (for example, authentication and grading)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind – this includes where we have authenticated and/or graded a card but not encapsulated it, or performed services over some cards already but not all.
[H4] 9. How to end the contract with us (including if you are a consumer who has changed their mind)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at [email protected]. Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.2 How we will refund you. If we believe that you are entitled to a refund under these Terms we will refund you the price you paid for the services including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.3 Please note that the fees we charge are split as follows:
(a) 80% for our grading and authentication services (including in relation to any crossover services), and
(b) 20% for our labelling and encapsulation (slab) services (including in relation to reholder and crossover services)
and any refunds made for partial performance will be determined by this split.
Please note that if you request our reholder or crossover services our authentication decision and the grading we make will be without reference to any pre-existing or third party authentication or grading. It may be therefore that we deem a card to not be authentic where it has previously been deemed authentic, or to make a materially different grading (for example, we may grade a card as 7 against a previous grade of 10). Once reholder or crossover services have been performed, or any cards have been slabbed or re-slabbed, then we shall not be obliged to reperform any part of the services or re-slab a card.
9.4 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract – this includes where we have authenticated and/or graded a card but not encapsulated it, or performed services over some cards already but not all.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.5 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
(a) Your refund will be made within 14 days of your telling us you have changed your mind
Note however where the costs of the services performed exceeds any refund due we will seek to recover the balance from you, including by placing a lien over any cards submitted to us, until the payment is made.
[H4] 10. Our rights to end the contract
10.1 We may end the contract if you break it.