Training Example: Agero, Inc. – Review the Data, Give Your Score & Compare to the Real AI Evaluation

Driving Driving: Unmatched Digital Driver Assistance
Our white-label roadside assistance, accident management, consumer affairs, and digital dispatch solutions are informed by deep industry expertise and insight from more than 14 million annual events.

[IMG: Agero Car Icon]

[H3] 2 out of 3
new U.S. passenger vehicles covered by Agero

[IMG: Agero Customers Icon]

[H3] 150 million
drivers protected each year

[IMG: Vehicle Covered Icon]

[H3] 2 out of 3
top insurance carriers choose Agero

[H2] Our SWOOP software makes it easy
Our award-winning, intelligently designed platform provides transparency and peace of mind throughout the entire roadside event. We understand that consumers, agents, clients, and dealers all need different information, and they all need it in real-time. Swoop Dispatch Management is the complete software platform you need to deliver a vertically integrated, and modern roadside solution that is right for your brand and your customers.
[IMG: Swoop backed by Agero | Automotive News PACE Award 2020 Finalist]
Learn More

[IMG: Agero’s Swoop Platform - Configurability Beyond Limits]

Driving Intelligence: Explore Agero Insights & Media

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In the News

We’re not just driving our clients forward. We’re driving our industry forward. Learn the many ways we’re leading.
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Agero Insights

The Agero blog: our musings on drivers, clients, and our communities.
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Multimedia

We’re driving the transformation of our market. Learn how we’re doing it in our latest podcasts, videos, infographics and whitepapers.
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“I do have to say having real-time updates and ETAs for the customers is extremely helpful and gives customers peace of mind of when they can expect the roadside driver to arrive at their location.”
- Sandy Swift, BDC Associate, Audi Exchange​

Industry Solutions

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For Automakers

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For Insurance

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For Service Providers

[IMG: Dealerships]

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For Dealer Groups

[IMG: Agero Fleet Services]

[H3]

For Fleets

[IMG: Motor Club]

[H3]

For Motor Clubs

See Our Industry Solutions

[IMG: Agero - Join Our Service Provider Network]

[H2] Join our Growing Network
We understand the grit, passion, and determination it takes to grow your towing and roadside service business. Whether you’re looking to grow your business, keep your trucks moving, or just to get started with motor club work, we can help.   Join Our Network

[H2] RECENT PRESS RELEASES AND ANNOUNCEMENTS

[IMG: Agero and Hagerty Partnership]

[H6] Agero and Hagerty Renew Partnership to Deliver Premium Roadside Assistance for Driving Enthusiasts

Multi-year renewal ensures Hagerty Drivers Club® members receive dedicated service backed by advanced technology and a proven commitment to protecting enthusiast vehicles.

[IMG: A New Era for Roadside: Why Agero and Urgently are Better Together]

[H6] A New Era for Roadside: Why Agero and Urgently are Better Together

Today marks a defining moment for our teams, our partners, and the millions of drivers we support every day. We are proud to announce that Agero has officially completed its acquisition of Urgently.

[IMG: Agero Receives Frost & Sullivan’s N American Digitalized Roadside Assistance Services Company of the Year]

[H6] Agero Receives Frost & Sullivan’s 2025 North American Digitalized Roadside Assistance Services Company of the Year Recognition for Market Leadership Excellence

The company is honored for redefining industrial performance through GenAI copilots, automation, and innovation that deliver measurable returns by improving efficiency and reducing downtime.

[IMG: Agero Enters into Agreement to Acquire Urgently]

[H6] Agero Enters into Agreement to Acquire Urgently, for $5.50 in Cash Per Share, Expanding Tech-Driven Roadside Assistance Across Automotive, Fleet, Rental, and Insurance Markets

Acquisition combines Urgently and Agero’s industry-leading technology and scale to enhance experiences for automakers, insurers, mobility and service providers.

[IMG: KeyMe Locksmiths and Agero Team Up to Expand Vehicle Lockout Assistance Nationwide]

[H6] KeyMe Locksmiths and Agero Team Up to Expand Vehicle Lockout Assistance Nationwide

Collaboration provides drivers with a seamless new way to access fast, reliable vehicle lockout service online or by phone.

[IMG: Virginia Farm Bureau Insurance and Agero Unite to Provide - Fast, Reliable Roadside Assistance]

[H6] Virginia Farm Bureau Insurance and Agero Unite to Provide Policyholders with Fast, Reliable Roadside Assistance

Partnership brings Agero’s extensive service provider network, intelligent technology platform, and intuitive digital experiences to Farm Bureau members in Virginia.

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Stay Up to Date with Us on Social

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Facebook

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LinkedIn

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Recent Media Coverage

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[H3] PC360 Insurance Speak: What do today's auto insurance customers want from their carriers?
Patti Harman and Insurance Business Lead Chetan Ghai discuss the growing challenge insurers face in standing out from the pack, and how a value-added service like roadside assistance can be a key differentiator.
[IMG: ITA Pro Logo]
[H3] ITA Pro: Four Benefits of Integrating Mobile Crash Detection and Accident Management
Sr. Director of Product Management Mubbin Rabbani discusses the impact of mobile crash detection and the benefits of integrating this technology into a comprehensive digital accident management process
[IMG: Wards Auto Logo]
[H3] Wards Auto: Agero Introduces Touchless Towing Service
This turnkey technology solution and tow service makes it simple and cost-effective for automotive dealers, repair facilities and body shops to offer customers a touchless direct tow to their facility after a vehicle breakdown.
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[H3] TowTimes.com: Agero Summer Hustle Tow Sweepstakes
Agero launches summer sweepstakes for in-network tow providers, offering a chance to win weekly prepaid card prizes.
[IMG: Automotive News logo]
[H3] Automotive News: Innovation Q&A: The Outlook for Electric
Cathy Orrico shares insights on the market outlook for electric vehicles in this executive roundtable Q&A.
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[H3] Toolbox for IT: Designing a Digital Contact Center Customer Journey That Ensures Satisfaction
How a digital-first contact center approach, with methodical escalation to agents for human connection and managers for resolving the most difficult requests, is key to ensuring customer satisfaction.
[IMG: Built in Boston Logo]
[H3] Snow Snowflake and sigma help this company be nimbler and more agile
Senior Manager of Data Science Cathy Slesnick talks with local technology outlet Built In Boston on the technologies we’re leveraging to build and maintain our data pipeline.
[IMG: CMSWire Logo]
[H3] CMSWire: 4 Reasons Why the Call Center Should Be Omnichannel
VP Chris Richard discusses the delicate balance between leveraging automation and an empathetic and trained workforce.

More Media Coverage

Insurance Innovation Reporter: NICB and Agero Partner to Combat Insurance Fraud (June 13, 2024)InsureTech Digital: NICB and Agero Partner to Combat Insurance Fraud (June 13, 2024)AutoBlog: NICB and Agero Join Forces to Combat Insurance Fraud (June 12, 2024)Independent Agent Magazine: 3 Ways Roadside Assistance Maximizes Agent Success (March 27, 2024)Motor.com: AGERO EXPANDS DEPLOYMENT OF CRASH RESPONSE TECHNOLOGY FOLLOWING SIGNIFICANT GROWTH IN 2023 (March 21, 2024)CarInsurance.com: Guide to roadside assistance plans in 2024 (February 8, 2024)The Penny Hoarder: Say Goodbye to Roadside Panic — Discover the Secret Service You Already Own (January 26, 2024)American Towman: Quick Reference Guide to EVs (December 2023)TowTimes.com: Agero’s 2023 Summer Hustle Winners (November 3, 2023)Tow Industry Week: Agero Announces Summer Hustle Winners (October 16, 2023)PropertyCasualty360: An 'instant' approach to accident management & crash response (October 11, 2023)Chattanoogan.com: Agero Donates $15K To Chattanooga’s International Towing Museum (October 6, 2023)Built in Boston: These Customer Success Managers Make Complex Relationships Simple — and Help Clients Thrive (September 14, 2023)Insurance Thought Leadership: A SECRET WEAPON AGAINST CLAIMS INFLATION (September 14, 2023)Boston Globe: Wolk celebrates half-century of helping you by the side of the road (September 11, 2023)CarBizToday: Four Ways Dealers and Automakers Can Support Customers and Drive Loyalty (July 2023)TowTimes.com: Agero Launches Third Annual Summer Hustle Performance Program for Tow and Roadside Assistance Providers (June 30, 2023)CXO Outlook: Agero: Fostering Innovation in Insurance (June 28, 2023)Tow Industry Week: Agero To Launch 3rd Annual Summer Hustle Program (June 28, 2023)Modern WorkTruck Solutions: The Complexities of a Heavy-duty Tow (June 27, 2023)Built in Boston: How 4 Company Leaders Build Trust Through Transparency (June 14, 2023)

Explore Content

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The Agero Blog

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Multimedia

Leadership Team

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Dave Ferrick

PRESIDENT & CEO

As CEO of Agero, Dave Ferrick oversees business development and operational strategies for Agero’s growing portfolio of driver safety services.
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Jeffrey Blecher

CHIEF OPERATING OFFICER

Jeff is our go-to person for ongoing development of Agero’s long-range strategic plans and operational objectives.
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[IMG: Agero Robert Cameron - Chief Digital Officer]

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Robert Cameron

CHIEF DIGITAL OFFICER

Rob is continuously evolving the way we leverage technology to drive innovation and value across each of our end-to-end stakeholders.
Learn More

[IMG: Glenn Cusano - Chief Financial Officer]

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Glenn Cusano

CHIEF FINANCIAL OFFICER

Glenn is guiding the financial strategy that will power Agero’s next wave of growth, innovation and industry leadership.
Learn More

[IMG: Agero Beth Davidson CMO]

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Beth Davidson

CHIEF MARKETING OFFICER

As Chief Marketing Officer, Beth brings over 20 years of consumer and customer marketing strategy experience.
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Chetan Ghai

CHIEF COMMERCIAL OFFICER

Chetan is furthering Agero’s strategic direction within our Insurance and Automotive Roadside, Accident Management, and Repair Advantage lines of business.
Learn More

[IMG: Petern Necheles - SVP Corporate Development, Chief Legal Officer]

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Peter Necheles

CHIEF LEGAL OFFICER

Peter’s resume is impressive, and his impact on Agero even more so.
Learn More

[IMG: Agero Keri-Lynn Pajer - Chief People Officer]

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Keri-Lynn Pajer

CHIEF PEOPLE OFFICER

Keri-Lynn champions a people-first culture by aligning strategic initiatives with the growth and empowerment of every employee.
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[H2] Our Difference Is Our People
Talented people make Agero - and therefore our clients - great. See what it’s like to work with dedicated and driven people every day.

[IMG: About Us]

Who We Are
Agero is leading the digitalization of driver assistance services on a massive scale, safeguarding consumers on the road through a unique combination of platform intelligence and human-powered solutions.Our white-label roadside assistance, accident management, consumer affairs, and digital dispatch solutions are informed by deep industry expertise and insight from more than 14 million annual events. Who We Serve

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[H3] 150 Million
drivers served each year

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[H3] 8,000+
contracted preferred Service Providers

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[H3] 6 of the top 10
Insurance carriers choose Agero

Awards & Recognition

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[H3] BUILT IN BEST LARGE COMPANIES TO WORK FOR 2024

Agero’s Medford Headquarters was included in Built In’s 2024 “Best Large Places to Work in Boston” list.

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[H3] Frost & Sullivan Company of the Year 2023

Agero continues to impress Frost & Sullivan followings its 2019, 2021 and 2023 win for digitalized roadside driver assistance, this year being named as 2024 Company of the Year.

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[H3] The 2021 CIO 100

IDG’s CIO has named Agero as a 2021 CIO 100 award winner, recognizing the company’s ongoing business transformation and industry-leading digital roadside assistance platform powered by Swoop.

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[H3] Built In Best Large Companies to Work For 2021

Agero’s Medford Headquarters was included in Built In’s 2021 list, 100 Best Large Companies to Work For.

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[H3] Stevie Awards for Sales & Customer Service 2021

Agero was presented with a Silver Stevie® Award in the 15th annual Stevie Awards for Sales & Customer Service for their approach to supporting front-line workers. The company previously received Bronze and Gold wins in 2020.

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[H3] The Business Intelligence Group BIG Innovation Awards 2021

Alternative Transportation for Accident Management was named a 2021 BIG Innovation Award winner.

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[H3] The Business Intelligence Group Excellence in Customer Service 2021

Agero has won Excellence in Customer Service awards from The Business Intelligence Group three years running, most recently in 2021.

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[H3] Frost & Sullivan Best Practices Customer Value Leadership 2020

Agero continues to impress Frost & Sullivan followings its 2019 Product Leadership Award with a 2021 Customer Value Leadership win for digitalized roadside driver assistance.

[IMG: Automotive News Pace Award Finalist 2020]

[H3] PACE Supplier Innovation 2020

Agero’s Roadside Assistance powered by Swoop was named a finalist in the prestigious PACE supplier innovation awards program from Automotive News.

[IMG: Agero - Cross Country Motor Club, helping motorist since 1972]

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[IMG: Cross Country Motor Club by Agero]
[H3] Since 1972
Cross Country Motor Club is Agero’s premiere roadside assistance membership program, available to all drivers. CCMC provides members with 24/7 roadside assistance coverage from Agero’s curated network of service providers, servicing 100% of US zip codes and Canada. Members enjoy additional benefits such as discounts on travel, hotels, restaurants, and more.

[IMG: Road America Motor Club acquired by Agero in 2020]
Agero acquired Road America Motor Club (RAMC) in 2020, which is now serviced through Cross Country Motor Club.The services you know and love are still here. Many of the Roadside Assistance programs remain unchanged -- the toll-free phone numbers used to access the program have not changed, nor the membership or policy number used to access benefits.

Our History Begins in 1972

[H2] 1972
Cross Country Motor Club receives licenses to operate and begins selling motor clubs in the Boston region and beyond.

The 1980s

[H2] 1988
Cross Country wins Call Center of the Year Award for Excellence, an important milestone recognizing the quality of Cross Country’s services, and the first of many major industry awards to come.

The 1990s

[H2] 1996
Cross Country launches its first connected vehicle (telematics) program for a major automobile manufacturer.

The 2000s

[H2] 2008
Cross Country acquires ATX Group, an important provider of connected vehicle services.

The 2010s

[H2] 2010
Cross Country launches the nation's first electric vehicle (EV) mobile charger, helping industry pioneers build out EV programs in the U.S.
[H2] 2011
Cross Country introduces RoadsideConnect™, a smartphone and Internet accessible site that provides motorists with real-time status updates of en-route roadside assistance providers.Agero is introduced as the new combined brand of Cross Country and ATX, reflecting its position as the most dominant player in the combined connected vehicles services, roadside assistance, and claims management market.
[H2] 2013
Agero sells Connected Vehicle Services division to SiriusXM Radio, Inc. to focus on the development and delivery of new services that enhance its leadership position in its core services.
[H2] 2014
Agero acquires MBSi Capital Corp., becoming the foremost provider of software solutions for the auto repossession industry.
[H2] 2015
Agero launches the Autonomous Vehicle Technology Consortium (AVT) in partnership with MIT, with the goal to better understand the impact assisted driving and autonomous vehicles have on driver behavior. Agero launches Blink, a direct to consumer, on-demand roadside assistance product that does not require motor club membership or annual fees.
[H2] 2016
Agero opens its sixth contact center in Tri-Cities, TN, a state-of-the-art facility.
[H2] 2018
Agero acquires Swoop, an automated dispatching platform combining towing management software and mobile solutions that empower service providers to deliver exceptional customer experiences.

The 2020s

[H2] 2020
Agero acquired Road America Motor Club (RAMC) in 2020, which is now serviced through Cross Country Motor Club.
[H2] 2026
A New Era for Roadside: Why Agero and Urgently are Better Together.

[IMG: Advanced Vehicle Technologies & MIT University Transportation Center]

[IMG: Advanced Vehicle Technologies | MIT Agelab - partnerhip with Agero]

[H3] Partners Since 2015
We partnered with the MIT AgeLab and Touchstone Evaluations to launch the Advanced Vehicle Technology Consortium in 2015. Using advanced computer-vision software and big data analytics, we’re charting the future of vehicle technology by researching how drivers engage with and leverage vehicle automation, driver assistance technologies, and the range of in-vehicle and portable technologies for connectivity and infotainment appearing in modern vehicles.We use this research to develop insights that improve safety and usability of automated vehicle technologies at the development stage, while helping consumers understand how new features will impact their driving habits.

[IMG: Agero partners with Checkr’s advanced background check technology.]

[IMG: Agero partners with Checkr providing crucial, regular vetting of our service providers.]

[H3] Partners Since 2018
Checkr’s advanced background check technology allows some of today’s biggest brands to better understand the dynamics of the changing workforce, bring transparency and fairness to their hiring, and ultimately build a better future for workers. We were the first white label motor club in the industry to require evidence of completed background checks from our contracted service providers, their employees, and anyone in their company who has access to consumer data. Our partnership with Checkr provides us with crucial, regular vetting of our service providers – bringing peace of mind to every roadside event.

[IMG: Electrify America is building critical infrastructure to support the rapid expansion of electric vehicles on American roads.]

[IMG: Agero partners with Electrify America is building critical infrastructure for electric vehicles.]

[H3] Partners Since 2018
One of the largest open DC Fast Charging Networks in the US (with service also available in Canada), Electrify America is building critical infrastructure to support the rapid expansion of electric vehicles on American roads.We’ve partnered with Electrify America to provide a variety of key services to EV drivers, from customer inquiries to consumer-friendly documentation to technical assistance, in support of our shared vision for a cleaner, smarter future for the automotive industry.

[IMG: Agero partners with Lyft to offer insurers an alternative transportation  solution they can provide to policyholders.]

[IMG: Agero & Lyft - Big Innovation Award - Winning Product Automotive]

[H3] Partners Since 2019
Lyft is the second largest and fastest-growing ride share service in the world.In partnership with Lyft, we offer Alternative Transportation that can be provided to customers involved in an accident or disabled vehicle event. This service helps customers get wherever they need to go, while minimizing disruption to their day and boosting overall satisfaction. It also complements existing rental car provisions on many policies to significantly improve flexibility for insurers and roadside assistance providers. Learn More.

[IMG: Agero partners with PlusOne Solutions specializes in managing compliance documentation for contractor and vendor networks.]

[IMG: Agero partners with PlusOne Solutions specializes in managing compliance documentation for contractor and vendor networks.]

[H3] Partners Since 2020
PlusOne Solutions specializes in managing compliance documentation for contractor and vendor networks.Ensuring our service provider network has proper insurance coverage has always been a focus of our Network Management team. PlusOne Solutions takes on the administrative task of verifying insurance and seamlessly links to our existing CRM tools. With their advanced technology and dedicated insurance team, PlusOne Solutions not only secures and verifies certificates of insurance from our vendors, but they also confirm compliance mid-policy.

[IMG: Agero partners with SparkCharge makes a portable ultrafast electric vehicle battery charger.]

[IMG: Agero and SparkCharge EV partnership]

[H3] Partners since 2019
SparkCharge makes a portable ultrafast electric vehicle battery charger. Range anxiety is one of the biggest hurdles for consumers looking to enter the EV market. We’re helping eliminate this barrier to EV adoption by working alongside SparkCharge to deliver ultrafast roadside charging to strategic geographies throughout the country. Our mobile charging initiative is the latest step in how we’re driving the transition to next-gen vehicles. Learn more about how we’ve been supporting the industry’s shift to electric vehicles over the past decade.

[H3] Service Providers: Interested in Purchasing a Mobile Charging Unit?
If electric vehicles are popular in your area, you may want to consider purchasing a Roadie, SparkCharge’s ultrafast mobile charging unit. Click through to see details on price, weight, and how to purchase.Information for Service Providers

[IMG: Agero Partners with TrueMotion - Crash Detection API, which enables Agero Accident Management insurance clients]

[IMG: Agero partnered TrueMotion in our Crash Detection API, which enables Agero Accident Management insurance clients.]

[H3] Partners Since 2019
TrueMotion is a smartphone-based driving data platform that uses machine learning to transform smartphone sensor data into valuable driving behavior insights.  We’ve partnered with TrueMotion in our Crash Detection API, which enables Agero Accident Management insurance clients who use TrueMotion’s CrashAssist™ product to have accident response automatically engaged and event information rapidly imported into the Agero Accident Management portal or client claim system. This process dramatically improves the FNOL experience, shortens the time it takes to deliver assistance to the affected driver, and can save insurers hundreds of dollars in costs for each claim. In addition, motorists using TrueMotion’s consumer smartphone app, Openroad, also benefit from Agero’s Accident Management capabilities. In the case of a car accident, the Openroad app detects car crashes, makes an automated call to the driver, and if they don’t respond, automatically alerts Agero responders, who can deploy accident assistance as needed.

[IMG: Agero partners with VINData - To enable Vehicle History on Recall Solutions.]

[IMG: Agero partners with VINData]

[H3] Partners Since 2022
VINData provides leading automotive companies with robust and cost effective commercial and custom vehicle data solutions to help manage risk, improve vehicle remarketing, drive intelligent decision-making, and extract value from vehicle data. Created by automotive industry veterans with more than 70 years of vehicle history and data experience, VINData delivers information for cars and trucks and specialty vehicles of all kinds.We’ve partnered with VINData to enable Vehicle History on Recall Solutions. This provides direct access to actionable vehicle and title data to support recall management. VINData’s vehicle history is directly integrated ensuring the most up to date vehicle data. This is coupled with intelligent data processing to seamlessly convert title branding and events data into action.