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[H2] WHY Choose EMU?

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Free 3 to 5 day delivery

on all e-bikes*

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Full Package of Extras

included with each e-bike

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Arrives 98% assembled

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Manufacturer Warranty

on all e-bikes

*If ordered by 2pm (UK Mainland). Subject to stock availability

[H2] CHOOSE YOUR EMU EXPERIENCE

[H2] Roam

Starting at £1,249.99

AFFORDABLE ADVENTURING

The Roam opens up the possibility of travelling further and seeing more. Built with quality components made to last, it is one of the most budget-friendly e-bikes on the market.

DISCOVER THE ROAM

CROSSBAR

STEP THROUGH

[H2] Classic

Starting at £1,549.99

EFFORTLESS ENDEAVOURS

With its advanced gear system that provides a super steady ride, durable frame and responsive brakes, the Classic gives you the smoothest of cycles.

DISCOVER THE CLASSIC

CROSSBAR

STEP THROUGH

[H2] Evo

Starting at £1,649.99

LIGHTWEIGHT AND LIMITLESS

Weighing only 18.5kg, Evo feels light as a feather. With a quick charge time, you can travel freely with the Evo.

DISCOVER THE EVO

CROSSBAR

STEP THROUGH

[H2] E-Haul

[IMG: Emu]

Starting at £2,799.99

FAMILY FRIENDLY CARGO

A powerful and family-friendly cargo solution, designed to transport children or goods safely and comfortably.

DISCOVER THE E-HAUL

E-HAUL

[H2] LONGTAIL

[IMG: Emu]

Starting at £1,699.99

Seamless Carry

The EMU Longtail Electric Cargo Bike is a robust and upgraded cargo solution designed for riders who crave performance and reliability. Featuring a powerful Bafang rear hub motor system.

DISCOVER THE LONGHAUL

LONGTAIL

[H2] FEATURED IN

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[IMG: Bike-Radar-logo-competitions-8e10a7c]
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[H2] Which Emu Bike is right for you?

Check out our handy comparison guide, so you can pick the Emu e-bike that suits your lifestyle

FIND YOUR EMU E-BIKES

[H2] Testimonials

[H2]

from 63 reviews

ĢREAT BATTERY My previous battery died...have had my bike for 4 years. Decided to buy the bigger amperage one...pleased I did. Well packed and delivered quickly. Carole Wilson 14.5Ah / 522Wh Samsung Integrated Battery - Classic (Mk2) 04/26/2025 Great help! I was advised which part suited my bike. The part arrived quickly and when I phoned about how to use the part I received very helpful advise. Great service overall!! Ann Wood Classic (Mk2) - Left Hand Display 05/08/2024 Display received, great It was a while ago but I noticed a bad review here. So I thought belatedly I would add mine. The connection pins on our display got damaged while transporting the bike (inside our caravan). I contacted EMU who quickly responded and sent a new display. It does say on the receipt for EMU Classic Mk3 and EMU EVO Mk1 but appears the same and connects the same and works the same as the original display for our EMU roam free mk2 and has done for 18 months since. David Controller Roam Mk2, Classic Mk3, Evo Mk1 01/31/2024 Its a battery, it works !!! Raymond Richardson 14 Ah / 374Wh Compatible Battery - Emu Mk2 10/08/2023 Excellent service from EMU The service I received from EMU was excellent especially Nicola however DHL the courier was dreadful Robert Ashworth Display Plastic Arm 09/21/2023 Very happy with my purchase thanks Oneil Davis 14 Ah / 374Wh Compatible Battery - Emu Mk2 09/20/2023 Battery range I have just completed a charity 40 mile cycle ride. Initially I was concerned that the range of the battery would not be good enough but I was surprised. I rode the course in power level 1 all the way, even on flat and down hill sections, and used the derailleur gears as much as possible. The hills were not too steep but in all there was nearly 500m of ascent and I passed many people on normal bikes on the uphills but the passed me on the downhills and flat sections. My average for the ride was about 17kmph which was better than expected. At the end of the ride I still have 59 per cent of battery left. Amazing. At 75 I would never have completed the ride without my Emu bike. Thank you. David Peters Emu Classic Crossbar Electric Bike 09/11/2023 Superb in every way 5 star service This bike is top quality and lives up to all expectations. The overall experience of dealing with Emu Bike's staff was amazing, thank you ! Geoff Sullivan Emu Classic Step Through Electric Bike 09/02/2023 Renewed Bike. I ordered the new battery on the emu website, which was real easy on Thursday, was on my charger on Saturday evening and on my bicycle on Sunday, can’t better that for service, bike’s like a new one. Robert Martin 14 Ah / 374Wh Compatible Battery - Emu Mk2 08/25/2023 Comfort It took a little time to get comfortable, but now it is very comfortable. Kind regards Mike. Mike Hodder Saddle Classic Mk3 Roam Mk2 08/19/2023 New battery Replacement battery for a damaged one, delivery was much faster than expected, and happily back on the road. Barry Brice 14Ah / 504Wh Samsung Battery Emu Classic Mk1 08/18/2023 Pedals Great pedals plenty of grip. Mike Hodder Pedals 08/17/2023 Nige, Hampshire. Just clocked up 500 miles of trouble free cycling satisfaction on my Evo Crossbar. Great purchase well worth the very reasonable price. Nige Phillips The Evo: Crossbar 2022 08/12/2023 Emu Roam step through Really pleased with my purchase and wish I’d gone electric earlier as makes my cycle to work pretty much effortless, like the fact that the battery is integrated into the frame, only downside is the brake cables as quite taught on the handlebars but just need a bit of adjustment and hopefully all will be good. Louise Bradley Emu Roam Step Through Electric Bike 07/01/2023 Emu Roam Step Through Electric Bike Mairwen Hughes Emu Roam Step Through Electric Bike 06/28/2023

[H2] ABOUT EMU BIKES

Emu was born in 2014 to bring value and style to the electric bike market. It’s a British brand originally backed by Delbanco Meyer a UK company with an 85-year history of making innovative consumer products. In 2023 it was acquired by MTF Enterprises Ltd, who own other Electric bike brands and distribution companies, with over 20 years in the industry and they now lead the new adventure for Emu Electric Bikes.

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Go green

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Keep healthy

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A British brand

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Save money

[H3]
Stay cool

[H3]
Freedom & Fun

[H3]
Go green

[H3]
Keep healthy

[H3]
A British brand

[H3]
Save money

[H3]
Stay cool

[H3]
Freedom & Fun

LEARN MORE ABOUT US

[H2] WANT TO PAY IN INSTALLMENTS?

Buying an electric bike is an investment in your health, and our goal is to offer an affordable range for everyone. With our flexible payment scheme, you can spread the costs into bitesize chunks that suit you. Prices start at just £32 per month.

LEARN MORE

[H2]
Fancy taking one of our e-bikes for a spin?


FIND AN EMU BIKE STOCKIST

[H3] LET'S BE FRIENDS

Sign up for our newsletter and come along for the ride. Be the first to know about our latest offers, updates, newest e-bikes, and more.

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[H1] CONTACT EMU BIKES

[H2] Let Us Help You.

For all general enquires please complete the form, email salessupport@emubikes.com

[H3] Contact Form

[H2] Company Details

Emu Electric Bike Company Limited is a private limited company registered in England & Wales, company no. 05559503. The company’s registered office address is Unit 6 Midicy Oast, Bodiam Business Park, Bodiam, TN32 5UP, United Kingdom

[H2] Dealership Accounts:

If you’re interested in becoming a stockist & demonstration centre for Emu, please contact our sales office here.

[H2] Media & PR:

Interested in featuring Emu Bikes in your publication, on your website, or in a TV or video programme? We’ll be happy to offer you whatever help you need. Send us an email: salessupport@emubikes.com

[H2] Support With Your EMU Bike

We have a nationwide network of service engineers who can set up your bike and carry out servicing and repairs. Our engineers are familiar with the mechanical and electrical components of our bikes and will be able to diagnose problems. Servicing charges will be the same as for a normal bike and you can be confident that your Emu bike will be in the best of hands.We recommend that you use our network of Stockists and Demonstration Centres across the UK or the Velo City mobile repair service to visit you directly within the M25.These companies are supported by Emu and can handle servicing requirements and be contacted quickly easily.In the event that no service provider is available in your area, then you can contact your local bike repair shop/technician,  all non- electric issues can be handled by any qualified repairer.The bike is modular and specially designed to be easy to repair, but if you ever have an issue with the power supply or the battery cell or wiring then Emu’s Technical Team can help.

[H3] Customer Services

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[H1] EMU eBIKE STOCKISTS

[H2] Purchase With Confidence

The Emu bike is one of the highest quality electric bikes available, with Tektro brakes and Shimano or Enviolo gears system, a patented in-frame battery utilising Samsung battery cells, puncture-resistant tyres, integrated lights powered from the controller, an integrated bell and a comfortable saddle. We pride ourselves on our attention to detail.We’re also committed to delivering excellent customer service. In the unlikely event that something goes wrong, just email us or give us a call, and we will endeavour to resolve any concerns to your satisfaction. We have a technical team and hold a good back up of spare parts to resolve issues.

[H3] Stockist & Demonstration Centres

If you’d like to take a look at our stunning eBikes, and take them for a trial ride, we have a number of stockist & demonstration sites available. Staff at these locations will be happy to demonstrate the features of our bikes. And be sure to check back here, as we’re adding new stockist & demonstration locations all the time.Alternatively, if none of these locations is convenient for you, you can purchase a bike and try it for up to 14 days and then return it if you are not entirely satisfied.  As long as it has light use and is returned in good condition, you will receive a full refund. You will be required to pay for the cost of the return postage.

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[H2] choose your adventure

Whether you’re new to e-bikes, are a hobby rider or are looking for something to support you on your daily cycle, with an Emu bike you can spend more time being able to roam free.

[H3] LONGTAIL

[IMG: Emu]

[H3] LONGTAIL

Seamless Carry

The EMU Longtail Electric Cargo Bike is a robust and upgraded cargo solution designed for riders who need enhanced performance and reliability. Featuring a powerful Bafang rear hub motor system.

LONGTAIL

[H3] E-HAUL

[IMG: Emu]

[H3] E-HAUL

FAMILY FRIENDLY CARGO

A powerful and family-friendly cargo solution, designed to transport children or goods safely and comfortably. Powered by a reliable Bafang rear hub motor system.

E-HAUL

[H3] ROAM

[H3] ROAM

Affordable adventuring

Where simplicity and style are combined, Roam offers a straightforward and cost-effective e-bike that doesn’t compromise on quality.

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Frame Integrated Battery

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Shimano Derailleur Gears

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LCD Display

DISCOVER THE ROAM

CROSSBAR

STEP THROUGH

[H3] EVO

[H3] EVO

LIGHTWEIGHT AND LIMITLESS

Extra lightweight, you could be fooled into thinking Evo isn’t an e-bike at all, but we promise you’ll feel the pull. Those challenging hills will feel like a walk in the park with Evo

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Samsung Frame Integrated Battery

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Lightweight

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Disc Brakes

DISCOVER THE EVO

CROSSBAR

STEP THROUGH

[H3] CLASSIC

[H3] CLASSIC

EFFORTLESS ENDEAVOURS

Get ready for the smoothest cycle of your life. Featuring one of the best e-bike gear systems on the market, you’ll feel like you’re gliding on air throughout every journey on the Classic.

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Enviolo Hub Gears

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Samsung Frame Integrated Battery

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Colour Display

DISCOVER THE CLASSIC

CROSSBAR

STEP THROUGH

[H2] INCLUDED ON ALL E-BIKES

Warranty Included - all our bikes come with a one year warranty

Free assembled delivery on all bikes* - order today through one of our retailers and your bike will arrive the same week.

Comprehensive Package of Extras - no costly add-ons, your e-bike comes with all that you need to get going

Arrives 98% assembled - with a simple setup, you can roam free the same day your bike is delivered

Dedicated Technical Support Line - Our team is on hand to help if you have any questions about your bike

*If ordered by 2pm (UK Mainland). Subject to stock availability

What are the advantages of EMU bikes?How do I charge EMU bike?

VIEW MORE QUESTIONS

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[H1] ABOUT EMU BIKES

[H2] When Tradition and technology meet

Our mission is simple. We want to help you get out there, stay active and see the world in a way that complements your lifestyle.Instead of creating another run-of-the-mill e-bike, we wanted to do something different. Many electric bikes on the market are expensive. We knew we could create affordable and dependable e-bikes that met the demands of your everyday exercise and mobility needs.As our name suggests, we were also inspired by the emu. This large flightless bird can travel a great distance without difficulty. We took that brilliance from nature and created a range of cost-effective and quality electric bikes that empower you to go further, just like the emu.We’re not new to the e-bike game. We’ve been around since 2014, so you can trust the Emu Bikes name. Our range is researched, designed and made by some of the best e-bike specialists in the UK and Europe.We’re also backed by UK brand Delbanco Meyer, who bring their 85-year history of making innovative consumer products to the table. So, you can feel confident that our team has the expertise to help you choose the right e-bike for you.We believe in offering our customers exceptional service from day one. That’s why you’ll only find our e-bikes on our website or via one of our trusted suppliers.

BUY YOUR EMU BIKE

[H2] Why choose emu bikes?

Accessible pricing shouldn’t mean a compromise on performance. We want you to enjoy and use your Emu bike now and in the future, so we’ve chosen some of the best quality components that will stand the test of time, while still providing exceptional value.

[H2] EStablished elegance

At Emu Bikes, we value tradition. You’ll notice that our electric bikes look like the bicycles we all know and love. We’ve taken our appreciation for the classical bike and reinvented it to enable you to make new memories. By incorporating the timeless style with modern technology, you can ride in style and retain your sense of freedom, so those hills (metaphorical or physical) feel easy.

[H2] colourful frames

Cycling should be fun, and our colourful collection adds a little character and je ne sais quoi to your ride. Choose from our range of shades to match your personality. Whether you pick fuchsia or opt for racing green, there’s something for everyone.

[H2] Beautifully balanced

With Emu Bikes, you won’t see a big battery pack stuck on the front or back of our e-bikes. Our batteries are in-built within the frame itself for a perfectly balanced biking experience. Having the battery on top of an electric bike can affect how it handles – it may feel too weighty in the front or back. By choosing an in-frame design, our e-bikes are stabilised for an even ride. Plus, this allows our range to retain its traditional style. Integrating the battery within the frame also provides more protection.

[H2] Premium quality components

Using Samsung battery cells, our electric bikes offer a more efficient ride. Thanks to their long-lasting range, with an Emu e-bike you can cycle for longer before you need to charge it again. All our bikes feature Tektro brakes to provide you with consistent stopping power. Plus, they’re easy to remove and adjust, as well as simple to reinstall and maintain.We don’t believe in expensive extras. Emu Bikes feature puncture-resistant tyres, a chain guard and a plush seat as standard, so you can experience a comfortable ride that offers peace of mind. Delivery is free on all Emu Bikes*. Plus, we provide a minimum of one-year free warranty on our electric bikes.

[H2] You're in safe hands

We want you to be happy with your new Emu e-bike, but we know that sometimes there might be a bump in the road.
Whether you bought your bike yesterday or two years ago, your journey with Emu Bikes isn’t over after you’ve purchased it. You’re an Emu customer for life and having happy, healthy cyclists is the most important thing to us.
If you hit a stumbling block or something goes wrong, please drop us an email and a member of our team will be on hand to help. We’ll get you on your way and enjoying your biking adventures again in no time.

[H2] Safe and secure payments

We only use industry-leading payment gateways Klarna and Stripe for our payment plans. You can also choose to buy your e-bike via PayPal or using any listed credit or debit card.We value your privacy and security. You can rest assured that your payment details will never be visible to our team at any time during your transaction or stored on our website.*If your order is for the UK mainland and is placed by 2pm. Subject to stock availability.

[H1] Customer Services

[H1] EMU eBike Range

[IMG: EMU Longtail Cargo Electric Bike, Bafang Powered, 7 Speed, 20in Wheel, 13Ah - Cream]
Quick ViewBuy now
[H2] EMU Longtail Cargo Electric Bike, Bafang Powered, 7 Speed, 20in Wheel, 13Ah – Cream
£1,699.00 – £1,819.00Price range: £1,699.00 through £1,819.00

[IMG: Emu]
Quick ViewBuy now
[H2] EMU E-Haul Cargo Electric Trike with Box, Bafang Powered, 7 Speed, 20in Wheel, 14.5Ah – Black
£2,599.00 – £2,699.00Price range: £2,599.00 through £2,699.00

[IMG: The Evo Crossbar Electric Bike (2021 Model)]
Out of stockQuick ViewBuy now
[H2] The Evo Crossbar Electric Bike (2021 Model)
£999.99 – £1,149.99Price range: £999.99 through £1,149.99

[IMG: The Evo: Crossbar 2022]
Out of stockQuick ViewBuy now
[H2] The Evo: Crossbar 2022
£1,149.99 – £1,649.99Price range: £1,149.99 through £1,649.99

[IMG: The Evo Crossbar Electric Bike]
Out of stockQuick ViewBuy now
[H2] The Evo Crossbar Electric Bike
£1,849.99

[IMG: Placeholder]
Out of stockQuick ViewBuy now
[H2] ROAM MK2 | Emu Step Through Navy Frame
£849.00

[IMG: Placeholder]
Out of stockQuick ViewBuy now
[H2] ROAM MK2 | Emu Step Through Light Blue Frame
£849.00

[IMG: ROAM MK2 | Emu Crossbar Racing Green Frame]
Quick ViewBuy now
[H2] ROAM MK2 | Emu Crossbar Racing Green Frame
£849.00

[H1] Frequently Asked Questions

[H2] Everything you want to ask about an Emu Electric Bike...

[H5] Most frequent questions and answers

Have you got stock?
If the bike is available on our website we have stock and are able to make delivery.  We can deliver Monday to Friday. Saturday delivery can be arranged upon request and will incur an additional charge. (see ‘Where Can My Electric Bike Be Delivered’ FAQ for more info).

What's the maximum weight of the rider?
Max rider weight is 100kg (15.5 stone) for the mini and the full size bicycle can take a further 20kg (3 stone on the rear panniers and some weight on the front handlebars.

What is the weight of the bike?
Evo Mk 1 – 18.5kgRoam Mk 2 – 23kgClassic Mk 3 – 24kgOur e-bikes are some of the lightest in their class of specification.

How often do I need to recharge the battery?
This can be recharged on the bike or you can easily remove the battery and charge it with the portable charger.  We recommend frequent recharging for best battery performance.From flat, the battery will take 6-7 hours to fully recharge, but it can be topped up with a 1-2 hour recharge. You can also purchase an additional battery.

Who can service an Emu Electric Bike? What happens if something goes wrong?
Any qualified bike mechanic can service the bike. The Shimano gears and brakes, CST / Kenda tyres, Enviolo hub gears and lights are familiar brands to bike shops and repair centres. Most parts are standard bicycle parts.The bike is designed to be easy to repair, it has modular wiring. If you have an issue with the power, the battery or wiring then EMU can support you over the phone.We recommend the excellent Velo City Cycling mobile repair service www.velocitycycling.co.uk to visit you directly at work or home within the M25; or any of our retailers which are local to you.

What is the warranty? How long is the warranty?
We offer a 1-year warranty for the Emu Classic, Roam and Evo on the frame, motor, battery & charger, controller & display, sensors and paintwork. You must service and maintain your bike as per the full details of our warranty and terms and conditions.

Where is the frame serial number?
Our new range has a frame serial numbers in 2 locations. The Evo’s serial number can be found on the head tube, while the Roam & Classic has the serial number under the bottom bracket (on the underside of the frame by the pedals).Our previous range (Roam Mk 1 & Classic Mk 2) has serial number on the back of the seat post.

How does an Emu Electric bike work?
There are electric sensors built into the pedal area, when they recognise the bike is being pedalled, they kick in the electric motor which drives the front wheel to power you forward, with your effort going to the rear wheel as a normal bike. As soon as you stop pedalling, brake or reach 15.5mph (25km) the motor cuts out.  You can go faster but then it is under your own power.  Because you exert little effort starting, going up hills, you can control how much exercise you will take.  You are always pedalling so there are significant health benefits and studies have shown, you receive at least 80% of the benefit of cycling a normal bike, most probably more as you will use the Emu more.

Where can I charge the battery?
Any standard UK socket, the charge is supplied with the bike.  If you wish to have one at home and one at work, an additional charger is £39.99. If you are purchasing outside the UK, please be aware you will need an adaptor or need to purchase a separate cable locally.

What are the laws of electric bikes?
In summary, you must be over 14 years old to ride and the motor must have a maximum power output of 250 watts and cut out at 15.5mph (25 km). Other than that, it is the same as a conventional bike, you can ride in parks, on one-way streets and cycleways etc. where permitted.

What are the running costs for electric bikes?
Emu’s power consumption costs under £20 per year.  Servicing would be dependent on usage but should be approximately £70 per year for two six monthly services. Per 100km, an Emu would cost you an average of £0.16 per month compared with a car which costs £10.2, or even a bus (£3) and train (£3.2). For more details on how an Emu Bike could save you money, please see ‘Why An EMU Electric Bike’.

Where can my electric bike be delivered? How quick can you deliver?
We deliver to England, Wales and Scotland (currently not Northern Ireland). Free daytime delivery is available for UK mainland addresses Monday to Friday, this is a courier service usually with an 8am-5pm time slot. We can arrange delivery for Saturday upon request and for a small additional charge. Delivery is typically made 3-5 days after purchase.Alternatively, you can arrange for the bike to be delivered to a convenient demonstration centre, who can assemble the bike (bikes arrive 98% assembled). Please discuss with your demonstration centre when ordering.For deliveries outside of UK mainland, delivery may take up to a week and there will be additional charges. Simply place your order and the delivery charges will show automatically.

Is everything included?
Everything you see in the photos – e-bike, battery, charger, stand, pannier rack, lights, puncture resistant tyres and tools required for final assembly is included in the price together with the Quick Start Guide which explains all the required steps to assemble.  See assembly question.We have a range of carefully sourced and selected accessories for you to consider which can be purchased with the bike or separately.The manual for your bike can be found here.

How can I charge my phone on the bike?
There is a USB port on all of our 2021 range displays. The Classic and Roam also have an additional port on the battery. You need the correct cable for your phone, and we recommend a phone holder for the handlebars so you can easily and safely navigate around town and country.

How much assembly do I have to do when the bike is delivered? Does it come fully assembled?
The bike is delivered 98% assembled. It arrives in a very large box. You wheel the bike from the box, straighten and adjust the handlebars using the supplied Allen keys.Then, fit the pedals using the supplied spanner.You then need to fully charge the battery.It is straightforward and explained in the supplied Quick Start Guide. Although for safety we recommend the bike is at some point checked by a bike mechanic to ensure everything is correctly tightened.You can choose to have your bike assembled by your local demonstration centre or any good bike shop. Or you can have the bike assembled and checked for you by a mobile service. Our recommended service agents – VeloCity inside the M25 or any of your local Emu retailer.

Can I buy an Emu on the cycle to work scheme?
Check with your Employer which Cycle To Work (C2W) Scheme they are registered with and follow the relevant instructions. We recommend The Green Commute Iniative (GCI) but also have partnerships with most other schemes. Please go to our ‘Cycle to Work Scheme‘ page for more info.

Where is my nearest dealer? Where can I test one? Do you have a dealer near me?
Please see our list of demonstration centres and events, or we can deliver to your home for you to test (see ‘Where Can My Electric Bike Be Delivered’ FAQ for more info). Bikes can be returned within 14 days (see our returns policy here).

Do you have to pedal?
Yes, this is a pedal assisted electric bike, but the 5 levels of power really help.

Do you get any exercise?
Yes, as you choose, but you should get at least 80% of the exercises of a conventional bike, probably more as you will use your Emu more.

Can I use my Emu in the rain?
There is no problem to use your Emu in all weathers, all the electrical components are waterproof and weather-sealed. Like any bike, however, over time leaving a bike in rain will age the bike and components more rapidly. Avoid leaving your bike outside in the rain without a good cover. If possible, store the bike in a dry, warm environment away from damp and moisture.We recommend that if you are cycling in wet weather that you dry the bike down with a towel or cloth after use. After each wet or muddy ride we recommend removing the battery and drying the base of the battery and the electrical contact points.

What heights are suitable? How tall can I be? How big is my bike?
We estimate from 5ft 1” to 6ft 2” should be very suitable, but every individual is different, and we have happy customers above and below these heights. You can always try an Emu for yourself at one of our demonstration centres or events.

How long does the battery last?
For the Emu Classic: 10.4 Amp Battery 30-50 miles or 60-80 kilometres. 14.5Amp Battery 40-65 miles or 65 to 100 kilometres.For the Emu Roam: 10.4 Amp Battery 27-45 miles. 14Amp Battery 35-55 miles.There are a number of factors; your weight, how many hills, what power setting and the temperature will all affect your range. You may well be able to travel much further. In some of our tests we covered over 100 miles. There is currently no agreed industry standard and other manufacturers may quote different numbers.

What is the valve type on my bike?
All our bikes have Schrader tyre valves.

Can you cycle if the bike runs out of battery?
Yes, you can. Though our bikes are light for their class, E-bikes are heavier than conventional non-assisted bikes, so expect cycling unassisted without battery power to be harder than on a normal bike.Top Tip: Purchase an additional battery so you can double your range! Or, take your charger with you if you plan on a making a long journey and charge the battery as you make your stops.”

Do Emu bikes have a throttle?
By law, electric bicycles are not permitted to have a throttle and must be pedal assisted.Though if you choose to, our top level of power assistance (Level 5) will do most of the work for you. Pedal assist also means you take advantage of all the health benefits of cycling unlike with a throttle! (See ‘Do You Get Any Exercise’ FAQ for more info).

Do you offer rental for the bikes?
No, but some of our retailers do! You can search for them here.

Do you fix any E-bike?
We don’t offer a bike repairs for non-Emu bikes, but we strongly recommend Velo City Cycling for cycling repairs within the M25 or any of our retailers which are local to you. Most reputable bike shops will be able to make any repairs you might require.

What is the lifespan of the battery?
The exact lifespan of a battery is impossible to calculate and is strongly dependent on the care you give it. Just like your phone battery, overextended duration of use and unnecessary additional stress will reduce its lifespan.That said, there are some things you can do to extend the life of your battery: Batteries should be stored away from direct sunlight in a dry and room temperature environment, preferably kept between 40-60% charge if not in use. When in frequent use, regular charging is also recommended.Our Samsung batteries are reputable and well-built and given the correct care, will last you for years to come.

[H2] Customer Services