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[H1] Home
[H3] 2025 Annual Report
Find out more
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[H4] ZARA, PULL&BEAR, MASSIMO DUTTI, BERSHKA, STRADIVARIUS, OYSHO, ZARA HOME AND LEFTIES CELEBRATE STYLE, SELF-EXPRESSION AND THE POWER OF FASHION TO MAKE A CHANGE.
Meet Our Brands214Markets174Employee's Nationalities2040Net Zero Commitment
[H4] Looking back inspires us to look forward. Our heritage and performance set the foundation for infinite possibilities, collaborations and positive impact to come.
REVIEW OUR APPROACH
[H4] Inditex started with the ambition to make fashionable, quality and life-enhancing clothes for people. See how we’re working to bring beautiful, consciously-crafted fashion to everyone, everywhere.
Explore Our Commitments
[H3] Together We Rise
[H5] A company can make things—but it takes a community to change things. We’ve made it our mission to ensure every member of our worldwide team feels seen, inspired, and empowered. Your Inditex career is more than a job—it’s a source of passion and endless possibility.
LIFE AT INDITEX
[H4] The Latest
[IMG: FY2025 Results]
3/11/2026FY2025 Results
[IMG: Interim Nine Months 2025 Results]
12/3/2025Interim Nine Months 2025 Results
[IMG: Inditex expands its for&from platform for the inclusion for people with disabilities with a new Zara Home store in Portugal]
11/20/2025Inditex expands its for&from platform for the inclusion for people with disabilities with a new Zara Home store in Portugal
[H4] The Latest
[IMG: Interim Nine Months 2025 Results]
12/3/2025Interim Nine Months 2025 Results
[IMG: FY2025 Results]
3/11/2026FY2025 Results
[IMG: Inditex expands its for&from platform for the inclusion for people with disabilities with a new Zara Home store in Portugal]
11/20/2025Inditex expands its for&from platform for the inclusion for people with disabilities with a new Zara Home store in Portugal

[H1] Brands

[H4] ZARA IS A FORWARD-THINKING FORCE IN FASHION; EMBODYING WHAT IS POSSIBLE WHEN RESPONSIBILITY AND ASPIRATION ARE ACCESSIBLE TO ALL. BY BRINGING MORE THOUGHTFUL STYLE TO THE WORLD, WE AIM TO PROVIDE EVERYONE, NO MATTER WHERE THEY ARE, WITH THE INSPIRINGLY BEAUTIFUL, ALWAYS ON-TREND, RESPONSIBLY CRAFTED FASHION THEY DESERVE.
Visit Zara
[H5] Nurturing a highly intimate relationship with its customers, Zara’s designers respond instinctively to their changing needs, reacting to the latest trends and constant feedback to deliver new ideas for everyone in the right place and at the right moment.
[H5]
[H5] Zara is continuously working to make its business more sustainable, reducing its impact and integrating sustainability in its daily decision-making.

[H4] PULL&BEAR COLLECTS THE LATEST INTERNATIONAL TRENDS, MIXES THEM WITH THE INFLUENCES THAT MARK THE STREETSTYLE AND FASHION CLUBS AND REINTERPRETS THEM TO TRANSFORM THEM INTO CONFORTABLE AND EASY TO WEAR GARMENTS.
Visit Pull & Bear
[H5] Pull&Bear evolves in parallel to its customers, always attentive to new technologies and the latest artistic and musical trends. The company's collections are present in more than 200 markets thanks to its integrated platform of stores and online sales through www.pullandbear.com.

[H4] MASSIMO DUTTI EPITOMIZES A RAREFIED VISION OF NATURAL ELEGANCE IN TODAY'S WORLD. THE BRAND CREATES SOPHISTICATED FASHION TO SERVE URBANE AND INDEPENDENT PEOPLE WHO UNDERSTAND THAT QUALITY OF STYLE IS THE TRUE REFLECTION OF QUALITY LIFE.
Visit Massimo Dutti
[H5] From the high sophistication of its tailored line to the comfortable fit and timeless style of more casual and relaxed pieces, Massimo Dutti embodies a modern interpretation of natural, sophisticated ease.

[H4] BERSHKA LIVES AT THE INTERSECTION OF TECHNOLOGY, MUSIC AND SOCIAL NETWORKING. CREATIVE, IMMERSIVE AND EXPERIENTIAL,
THE BRAND EXISTS TO CONNECT THE MOST IN-THE-KNOW URBAN YOUTH WITH EMERGING AND UP-TO-THE-MINUTE TRENDS IN
FASHION AND MAKE THEM VIRAL.
Visit Bershka
[H5] The brand has three main lines -Bershka for girls and boys and the teen line BSK- creating a wide spectrum of available styles and combines garments for daily use with special and trendy proposals, to cover all occasions of the generation. The general collection is complemented by customization options and with limited editions or collaborations with relevant partners.
[H5] Its ‘Stage’ concept provides an immersive experience with music, screens, projections, modern graphics, vibrant colours, contemporary furniture, state-of-the-art lighting and much more, making shopping at Bershka an ‘experience’ in its own right.

[H4] WHILE FASHION AND TRENDS ARE EVER-EVOLVING, STRADIVARIUS STANDS FOR THE ENDURING STYLE OF SELF-CONFIDENCE. THE BRAND TRANSFORMS THE LATEST TRENDS INTO CLOTHING THAT ALLOW PEOPLE TO EXPRESS THEMSELVES COMFORTABLY -ANYTIME, ANYWHERE.
VISIT STRADIVARUIS
[H5] Originally a family-owned women’s fashion brand, Stradivarius joined Inditex in 1999. Stradivarius’ teams of dedicated designers embrace change, translating current trends into new and innovative styles that excite and inspire.

[H4] OYSHO IS AN INTERNATIONAL SPORT AND LEISURE BRAND COMMITTED TO INNOVATION, QUALITY AND SUSTAINABILITY. WE OFFER A WIDE VARIETY OF TECHNICAL COLLECTIONS DESIGNED TO ACHIEVE MAXIMUM PERFORMANCE AND COMFORT DURING SPORTS PRACTICE.
Visit Oysho
[H5] In addition, our free time collections are committed to functionality and versatility, adapting toany situation and need. At Oysho, our focus on sport and an active lifestyle motivates us to continue innovating and improving to always offer the best to our customers.

[H4] FASHION IS AS MUCH THE WAY WE LIVE AS WHO WE ARE. ZARA HOME INFUSES SOPHISTICATED AND TIMELESS DESIGN INTO A WORLD OF PRODUCTS THAT ELEVATE EVERYDAY LIVING AND INSPIRE NEW AVENUES OF SELF-EXPRESSION WITHIN THE HOME.
Visit Zara Home
[H5] Zara Home updates its ranges, tapping into contemporary styles and evergreen sensibilities to create the latest aesthetics for interior living. Its collections are based on the latest trends and include: bedding, table and bath linens; furniture; tableware; cutlery; and other decorative items for your home, as well as a loungewear selection, a special kids collection and a home fragrances line. At Zara Home you can find all the products associated with the comfort and intimacy of home life.

[H5] LEFTIES brings fashion closer to everyone with an accessible approach that offers contemporary, essential, quality and timeless pieces for every stage of life. Its purpose is to deliver options designed for each moment with a practical and functional mindset. Shaped around the needs of its audience, LEFTIES responds with broad collections across Woman, Man, Teen Girl, Kids, Baby, Newborn, Home, Accessories and Footwear, introducing trends and updating each line at the right time. Every category includes functional designs that adapt to each person’s style and daily routine.

[H1] Sustainability
[H2] Sustainability
[H5] Fashion is much more than a mirror for the latest trends. It is a universal language, a form of personal and collective expression and a way of presenting ourselves to the world just the way we are. Through fashion, we build identity, creation connections and contribute to change.
[H5] Inspired by our passion for making quality fashion at affordable prices, here at Inditex we are working to convert this form of expression into garments that stay in our customers’ wardrobes over time. To do that, we have always articulated our fashion proposition around meeting our customers’ needs, just in time: with precision, short runs and production aligned with real demand.
The flexibility of our model is one of our hallmark structural strengths and is underpinned by the creativity of our more than 700 designers and their ability to read the trends and listen tirelessly to our customers; meticulous management of our supply chain, which gives us the agility needed to react to market shifts mid-season; and a logistics and distribution network that allows us to tailor our fashion proposals for the reality on the ground in our more than 214 markets.
Thanks to all of this, coupled with low initial procurement volumes and a fully integrated offline and online store network, our surplus stock remains at under 1% of all the garments we put on sale.
[H3] Roadmap
We are determined to reduce our impact by acting on our water, energy and natural resource consumption. We are working with experts, environmental and social organisations and partners from a range of fields to roll out solutions capable of unlocking progress on our roadmap.
When we define our trajectory for the years ahead, we do so not only to set ourselves on an internal path but also to visualise our end destination, identify the challenges we need to surmount and mobilise the talent, innovation and investments required to create new solutions that are workable all along our supply chain.
/ Raw materials: 88% of the fibres we currently use in our clothing have a lower impact on the environment (whether by generating fewer emissions or using less water or chemicals, among other criteria) and 47% are recycled. Find out more here./ Water consumption: Between 2020 and 2025, we reduced our unit water consumption in the productive processes in our supply chain by over 25%./ Ecosystem regeneration and protection:Since 2023, we have funded restoration, protection, regeneration or other biodiversity enhancement projects spanning over 1.5 million hectares in countries such as Mexico, Brazil, India and Portugal. / Decarbonisation:We have decoupled our business growth from the generation of emissions: since 2018, the emissions covered by our science-based decarbonisation targets, which include those generated in our own operations, in the extraction and processing of raw materials and in the manufacture, distribution and end-of-life management of our garments, have contracted by 11%, even as our sales have grown by more than 50%.In parallel, the direct emissions generated by us - those associated with our own operations - have been slashed by 88% during that same time interval. Further information about these milestones is available in our latest Annual Report.
[H2] A new cycle
[H4] Transformation of the fashion industry starts at the source. Committing strategically to the use of raw materials derived from regenerative and organic farming practices and recycling techniques is key to reducing our emissions, using water and energy more efficiently and building a circular model.
To advance in this direction, we train our teams on sustainability matters and how to integrate them in the products they design, thanks to the Sustainable Fashion School initiative developed in partnership with Leeds University. In this manner, we remind them to remain open to innovation and constant experimentation, in line with the creative and innovative culture that defines Inditex. This approach is already translating into specific results. We are prioritising the growing use of recycled fibres and raw materials obtained using organic and regenerative farming practices. In 2025, 88% of the fibres used in our collections were certified as organic, regenerative, recycled or other lower impact alternatives, with 47% of our fibres recycled and 30% derived from organic and regenerative practices.
We drive innovation in materials taking this same approach: We are collaborating closely with suppliers and industrial partners who are developing processes and materials with a lower impact on the environment by comparison with traditional models (mainly by using less water and energy), particularly in the area of chemical recycling. These players are essential to turning innovation into reality, increasing the percentages and qualities of recycled fibres and helping new productive processes attain industrial scale within our existing supply chains.
In parallel, we support and invest in start-ups that are developing highly promising technology in response to some of the industry’s key challenges, such as the recycling of fibre blends and synthetic materials. A good example is CIRC, which has developed disruptive technology for recycling polyester and cotton blends, one of the most prevalent in the industry. Another is Epoch, which uses artificial intelligence to search for enzymes capable of recycling plastic materials and synthetic textiles through a process that is less energy-intensive than current plastic recycling.
[H2] Production
[H4] We believe in our industry’s potential as an engine of economic growth and community development. To continue to push towards a more responsible textile industry, we are working to get all the suppliers and manufacturers in our supply chain, from garment factories to spinning facilities, to embrace worker empowerment practices and less water and energy intensive technologies.
We run a strict compliance programme based on continuous audits and action plans to ensure appropriate social and working conditions in the factories that work with us. In collaboration with organisations such as IndustriALL Global Union, with which we have a sector-pioneering Global Framework Agreement, we are working to ensure solid industrial relations. We have a unique social strategy - Workers in the Centre - which fosters the wellbeing and empowerment of the people who populate our supply chain. To that end, we create programmes to encourage worker engagement and the negotiation of living wages, projects focused on ensuring safe and discrimination-free places of work and holistic health initiatives. We have also devised initiatives to shore up the industry’s resilience in the face of challenges such as the transition to lower impact processes, the adoption of new technology and social shifts.In 2024, we introduced our 2024-2027 Supply Chain Environmental Transformation Plan, which raises mandatory requirements for the factories that work with us with respect to water consumption and management, waste treatment, the use of chemical substances and carbon footprints. All cutting, garment, washing, dyeing, spinning and weaving factories are required to have a decarbonisation plan in place this year that will allow them to reduce the emissions from their operations at an annual pace of over 4.2%, in line with our broader emissions reduction targets. This plan encourages the use of renewable energy, streamlining of productive processes and adoption of more environmentally-friendly technology. As a result of this work and the use of lower impact materials, the emissions associated with the manufacture of our products have fallen by 14% in just two years.Responsible water management and consumption, the proper handling of waste and safe use of chemical products are the three cornerstones of this plan. We are working together with our suppliers to improve wet processes, ensuring efficient use of water for each process and type of fibre, as well as the reuse of wastewater. We are also engaging with ZDHC to make progress on the safety of the chemical products used. To facilitate this transition, we are supporting and accompanying our suppliers, a programme that includes the provision of expert advice. This support includes the development of personalised decarbonisation plans, training and tools. A good example is our Best Available Techniques (BAT) Guide, which contains detailed information about practices with a lower impact than conventional practices.Execution of our roadmap is underpinned by constant collaboration with our suppliers and a rigorous monitoring system to guarantee transparency and encourage continuous improvement. Our framework agreement with the International Apparel Federation to work with business organisations, brands and other players on the transformation of global supply chains in the textile and garment industry is one example of this approach.
[H2] Distribution
[H4] We analyse management of our distribution chain and store network constantly in a bid to identify new efficiency drivers and reduce the environmental impact of this side of our business. Logistics is a key prong of our business and also one of the areas where we see the greatest scope for transformation.
We continue to advance towards an increasingly efficient logistics and transportation network. In procuring our merchandise - moving our garments from our factories all around the world to our distribution centres - we use shipping the vast majority of the time. To reduce the impact of this process, 98% of these trips are already using alternative fuels, which can reduce CO₂ emissions by 80% by comparison with conventional fuels.
Our own distribution centres run exclusively on renewable energy, as borne out by guarantees of origin certificates. In parallel, we are working with our logistics partners to optimise each store dispatch by maximising the use of space and consolidating loads to prevent necessary trips. Most of those shipments involve ground transportation, where we are propelling the use of high-capacity vehicles, like duo-trailers, which have the ability to reduce emissions per trip by up to 30%. In tandem, we continue to increase the use of multimodal transportation, combining ground and rail transportation to reduce our environmental footprint.
In the case of online orders, our integrated network of stores and logistics platforms allows us to decide where to prepare each order optimally as a function of efficiency and availability criteria.
Our stores, present in 97 markets, also run on renewable electricity and play a crucial role in our transition to a more circular model. In 2020, we stopped using plastic bags in our stores and in our online packages and since then we have gone on to eliminate most of the single-use plastics from customer interfaces.
We actively encourage our customers to bring their own reusable shopping bags and discourage the use of new packaging by charging for paper bags in our stores. Thanks to this measure, we have reduced the consumption of new paper bags by over 50%. Moreover, we donate an amount equivalent to the money collected from the sale of those bags to environmental projects in more than 30 countries, in partnership with organisations such as WWF and Water.org, as well as the regional government of Galicia.
Our responsibility does not end at our facilities. We want to help our customers lengthen the useful lives of their clothing. With that in mind, we launched Zara Pre-Owned in 2022, a pioneering platform which offers repairs, person-to-person sales and the possibility of donating used clothing currently available in 16 European markets and the US. We also offer customers the possibility of dropping used clothing, footwear and accessories off at our stores thanks to partnerships with organisations specialised in reuse and recycling.
[H2] Community
[H5] We want to give back to our communities through projects focused mainly on education, emergency relief work and environmental care.
In 2025, we supported 1,182 initiatives in which we invested €175 million, growth of 30% from 2024. Those initiatives directly benefitted more than four million people.Through strategic alliances and support programmes with over 450 organisations, the company strives to have a positive impact on multiple communities, locally and globally. These projects notably include initiatives for improving access to health services under agreements with MSF, Medicus Mundi and Every Mother Counts, among others; for integrating people with disabilities and other vulnerable groups through our for&from stores and work with NGOs such as Caritas and Entreculturas; and for fostering education and research, through stable collaborations the University of Coruña, MIT and Tshingua University, among many other universities.
Biodiversity is what allows our ecosystems to work, playing a crucial role in water purification, soil fertility, crop pollination and climate regulation.
Here, for example, we are working with Conservation International on the Regenerative Fund for Nature to help scale up regenerative farming and breeding practices, and with Ocean Conservancy, an international organisation with more than 40 years of expertise protecting the oceans, on work to reduce the impact of plastic pollution on biodiversity and coastal communities. Thanks to these partnerships, we have funded the restoration, protection and regeneration of over 1.5 million hectares.
[H2] Reporting
Transparency and collaboration are key to our company culture. We are always looking to improve what we do through constant experimentation and careful listening while providing the world with inspiringly beautiful, responsibly made fashion. At the same time, we recognise the importance of engaging with all our stakeholders about our progress. Find out more about us, our plans for the future and our achievements.Our commitmentsLife and ecosystemsReportingOur product standardsGuidancesPartnershipspdf
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Sustainability Policypdf
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Code of Conduct for Manufacturers and Supplierspdf
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Supply Chain: management to transform the sectorpdf
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Supporting efforts for a higher mínimum wage in Bangladeshpdf
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Energy Policypdf
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Renewable Electricity Procurement Criteriapdf
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Non-electrical Energy Sources Sustainable Procurement Principlespdf
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Ecosystems and Biodiversity Policypdf
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Ecosystems and Biodiversity Policy Scopepdf
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Ecosystems and Biodiversity Policy Requirementspdf
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Water Policypdf
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Green to Wearpdf
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Green to Wear Supporting Documentspdf
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Human Rights Policypdf
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Community Investment Policypdf
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Climate Transition Planpdf
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Ancient and endangered forest cons

[H1] Home
[H3] 2025 Annual Report
Find out more
[IMG: arrow up icon]
[H4] ZARA, PULL&BEAR, MASSIMO DUTTI, BERSHKA, STRADIVARIUS, OYSHO, ZARA HOME AND LEFTIES CELEBRATE STYLE, SELF-EXPRESSION AND THE POWER OF FASHION TO MAKE A CHANGE.
Meet Our Brands214Markets174Employee's Nationalities2040Net Zero Commitment
[H4] Looking back inspires us to look forward. Our heritage and performance set the foundation for infinite possibilities, collaborations and positive impact to come.
REVIEW OUR APPROACH
[H4] Inditex started with the ambition to make fashionable, quality and life-enhancing clothes for people. See how we’re working to bring beautiful, consciously-crafted fashion to everyone, everywhere.
Explore Our Commitments
[H3] Together We Rise
[H5] A company can make things—but it takes a community to change things. We’ve made it our mission to ensure every member of our worldwide team feels seen, inspired, and empowered. Your Inditex career is more than a job—it’s a source of passion and endless possibility.
LIFE AT INDITEX
[H4] The Latest
[IMG: FY2025 Results]
3/11/2026FY2025 Results
[IMG: Interim Nine Months 2025 Results]
12/3/2025Interim Nine Months 2025 Results
[IMG: Inditex expands its for&from platform for the inclusion for people with disabilities with a new Zara Home store in Portugal]
11/20/2025Inditex expands its for&from platform for the inclusion for people with disabilities with a new Zara Home store in Portugal
[H4] The Latest
[IMG: Interim Nine Months 2025 Results]
12/3/2025Interim Nine Months 2025 Results
[IMG: FY2025 Results]
3/11/2026FY2025 Results
[IMG: Inditex expands its for&from platform for the inclusion for people with disabilities with a new Zara Home store in Portugal]
11/20/2025Inditex expands its for&from platform for the inclusion for people with disabilities with a new Zara Home store in Portugal

[H1] Ethical Commitment
[H2] Our Ethical Commitment
[H5] People are, without question, the most essential part of our company. There are over 160,000 of us, spanning 174 nationalities and sharing the same values of entrepreneurial spirit, non-conformism, innovation, inclusion, humility and ethics -all of which are built into each of our operations.
We’ve always believed that fashion is personal—a tool for self-expression, identity inspiration and community empowerment. We take that responsibility to heart. Our philosophy of ethical improvement is what defines us and inspires us to constantly evolve, innovate and leverage the power of fashion to create positive change in the lives of people, societies and culture at large.We hold a steadfast belief that the how matters and it’s our responsibility to make a community better for us having been there.In all dealings without stakeholders, we go far beyond our legal obligations, and build relationships guided by our commitment to our ethics.
[H3] Rules of Conduct. Policies
Our Code of Conduct, and our Code of Conduct for Manufacturers and Suppliers are the cornerstones of our corporate ethics culture and the responsible conduct towards our teams and our supply chain. They define the principles and values that govern our relations with our main stakeholders; and are underpinned by respect for human and labour rights. Every specific facet is then addressed through internal rules (policies or procedures).Code of Conduct for Manufacturers and Suppliers↓pdfCode of Conduct ↓pdf

Code de Conduite

Code de Conduite - Zara
PDF

Code de Conduite - Pull&Bear
PDF

Code de Conduite - Massimo Dutti
PDF

Code de Conduite - Bershka
PDF

Code de Conduite - Stradivarius
PDF

Code de Conduite - Oysho
PDF

Code de Conduite - Zara Home
PDF

Code de Conduite - Lefties
PDF

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[H4] Anti-Corruption and Integrity
We have approved several policies that set down our unwavering commitment to preventing any form of corruption, fraud, money laundering or illegal financing.Anti-Money Laundering and Terrorist Financing PolicypdfPolicy on Donations and SponsorshipspdfGifts and Invitations PolicypdfPolicy on Dealings with Public ServantspdfPolicy on Public PolicypdfConflicts of interest PolicypdfDue Diligence Policypdf
[H4] Transparency
Policy on Disclosure of Economic-Financial, Non Financial and Corporate InformationpdfPolicy on communication and contact with shareholders, institutional investors and proxy advisorspdf
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[H4] Criminal Risk Prevention
The Compliance Function is spearheaded by the Ethics Committee, as the decision-making body, and the Compliance Department, under the General Counsel's Office, whose mission is to oversee the execution of the Group's Compliance Model. It implements the Criminal Risk Prevention Model, a by-product of the Code of Conduct, to foster ethical conduct on the company and its employees, mainly on the prevention of white-collar crime. It relates the conduct commitments assumed in that Code with the specific crimes which must be prevented within the company.Compliance PolicypdfCriminal Risk Prevention Policypdf
[H4] Sustainability
Sustainability PolicypdfSustainability Stakeholder Relations PolicypdfHuman Rights PolicypdfEcosystems and Biodiversity PolicypdfWater PolicypdfEnergy PolicypdfCommunity Investment Policypdf
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[H4] Other policies
Occupational Health and Safety PolicypdfCompliance Policy Regarding Data Protection and PrivacypdfInformation Security PolicypdfDiversity & Inclusion PolicypdfDiversity of Board of Directos Membership and Director Selection PolicypdfGlobal Anti-Harassment PolicypdfTax Policypdf
[H3] Ethics line
The Ethics Line is the communication channel made available by the Inditex Group for the purposes of:
/ Raising questions or submitting enquiries about the Group’s Codes of Conduct and other internal rules of conduct.
/ Reporting breaches of the Group’s Codes of Conduct and other internal rules of conduct.
The Ethics Committee is made up of the General Counsel and Secretary of the Board of Directors, the Chief Compliance Officer, the Chief Internal Audit Officer, the Chief Sustainability Officer, the Chief People Officer and the Ethics Line Manager. Its mission is to ensure that the entire staff is compliant with the Code of Conduct and familiar with its contents and manage the Ethics Line, being the preferred reporting channel, and the remaining internal reporting channels.
The Ethics Committee can act at its own initiative or at the behest of any employee, director, shareholder, manufacturer or supplier of Inditex or any third party looking to report a potential breach or noncompliance they have been aware of.
The Ethics Committee must act independently and autonomously at all times. In carrying out its duties, it guarantees the people affected by any of its actions:
/ Confidential handling of all data and proceedings.
/ Exhaustive and objective analysis of all data.
/ Respect at all times for the right of anyone affected to a fair hearing and the presumption of innocence.
/ Protection from retaliation against any reporter or other person involved.
Ethics LinePolicy on Internal Reporting Channels↓pdfEthics Line Procedure↓pdf
[H3] Compliance Function Transparency Report
In keeping with compliance best practices, Inditex is pleased to publish the Inditex Group's Compliance Function Transparency Report.This Report provides clear information on the organisation, operation and oversight of the Compliance function and the Global Compliance Model, and on its key pillars (which include the Ethics Line, Internal Regulations, Ethical Culture, and Compliance training and Due Diligence processes), as well as its contribution to strengthening corporate ethical culture and building our stakeholders' trust.Compliance Function Transparency Report 2025↓pdf

[H1] Our Approach
[H2] Fearlessly Innovative Fashion
[H5] Our attitude towards innovation is a bold, outside-the-box approach because our commitment to improvement is constant. We take risks when we see a better way—for our customers, for our planet, and for fashion that moves the world forward—through the most inspiring experience.
[H3] Customers First
Our customers are the focal point of our business model and the ultimate barometer of our activity. This means every new innovation we implement is designed to improve the human experience. To deliver better quality, more efficient and more sustainable processes every single time.For us, this means the ability to adapt and respond is essential. Our integrated value chain allows us to react to real events and new insights nimbly and efficiently. And we do—whether that means an instant pivot in the face of the unforeseen or the little improvements we make every single day to enhance and elevate our customer experience.  We care about what they care about—so all our teams give their best to understand what they want and deliver it without delay through a unique focus on customer listening, real time sales analysis and targeted production runs. SINT, our integrated stock management system, allows us to fulfill online orders from both store warehouses and online stockrooms, resulting in efficiency, a smaller carbon footprint with a low level of leftovers and shorter wait times. And with the full development and deployment of our open and modular digital architecture, Inditex Open Platform, we can move forward with real-time customer adaptation, offering them new fashion and brand experiences.
[H3] Brand Experience
When it comes to stores and online, our philosophy is simple—create a truly elevated experience for all. We are constantly looking to improve our larger and technologically advanced stores on the world’s most exclusive shopping streets, as well as upending e-commerce with high-fashion editorial content that offers all our consumers the originality and inspiration they crave. Brick-and-mortar or online; our stores are integrated to create a single commerce platform. We invest in beautiful spaces that maximize architectural form and