Training Example: JanSport – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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Quality & Durability You Can Trust

Limited Lifetime Warranty

#AlwaysWithYou

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Your stories. Our straps.

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Warranty

[H2] Limited lifetime warranty policy and guidelines
Trust is built over time, so for more than 50 years JanSport has designed packs that last, to go everywhere you go, see what you see, and carry what you need. We stand by the quality and durability of every pack we make, and since we’ve been doing that since 1967, that is a guarantee you can stand by.
We build our products to last over extended periods of use, but inevitably everything does eventually wear out. So, when your pack wears out as all things do, you’ll know you’ve gotten the most out of your gear and your experience. JanSport branded products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product, except for certain exclusions identified below.
This warranty applies to all JanSport branded equipment only (e.g., packs, bags, pouches, totes, cases). The warranty does not apply to tee shirts, beanies, hats, pins, patches, face masks, facial coverings, or related accessories. Please carefully review the exclusions to confirm whether your product is covered. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
[H3] How to start a warranty claim:
Please complete the form below
In order to proceed, you will need the following items handy:
Your Order Confirmation Number (this can be found on your order email or order history page after logging in to "My Account")
Don't have an order number? Please enter "unknown" in the order question
Photographs of the damaged item where relevant and visible
Photographs of the product tag and style number. Style numbers are found on the tag and begin with JS0xxxxx or T50xxxxx.
Please be aware that the warranty journey can take up to 4-6 weeks.
Please be aware that in the Attach Photos section if you need to select more than one file, you need to select them at once.

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Warranty FAQ

WHO PAYS FOR SHIPPING COST?

All shipping to Warranty must be pre-paid and insured. JanSport will not be liable for lost in-bound packages. Products repaired or replaced under warranty will be shipped back to you free of charge. Please note that warranty turnaround time is currently approximately 3 weeks, but may vary by location. Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

WHAT DOES MATERIAL, COMPONENT, AND WORKMANSHIP DEFECT MEAN?

Defects in materials, components, or workmanship are covered for the lifetime of the product. Materials and components refer to zippers, buckles and fabrics, etc. Workmanship refers to seams and construction. Damage due to normal wear and tear such as rips, tears, abrasion or UV degradation, misuse or neglect is not covered under our warranty policy (as further discussed below).

WHAT IS SPECIFICALLY COVERED?

The products eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Inevitably, well used (and well loved!) products will eventually wear out—fabrics will deteriorate, and colors will fade. Please use your judgment when assessing whether your product is likely to be covered under the warranty policy—it may simply be time to replace it.

WHAT IS NOT COVERED?

Consequently, we will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over extended time and use. “Normal wear and tear” generally mean the wear and tear caused by the expected use of the bag over an extended period of time. There are a few factors that determine the end of “product life”, including the following:(1) Fabric—if the fabric is discolored, degraded, de-laminated or deteriorated, we may determine this to be end of “product life”’;(2) If a major component fails due to extended use (such as a handle, wheel or zipper) we may deem the product to have met its full life cycle.

INTERNATIONAL WARRANTY (OUTSIDE UNITED STATES AND CANADA)

For Warranty Questions outside of the United States or Canada please see the International JanSport section specific to your region for further information on who to contact, and they will help guide you on navigating your warranty claim within your region. If your region is not listed, you may also contact U.S. Warranty/ Customer Service Center at: jansport_warranty_service@vfc.com for further information.

OTHER WARRANTY LIMITATIONS AND EXCLUSIONS

This warranty is available in only the United States and Canada and applies only to JanSport equipment, purchased from authorized dealers. Only equipment, including back packs, pouches, and other bags, is covered. JanSport does not offer warranties for pins, patches, or related accessories. As an exception to the lifetime warranty, the warranty for JanSport-branded cooler bags is limited to five (5) years, rather than the lifetime of the product.JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.Some states do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you. This warranty gives you specific legal rights; you may have other rights, which vary from state to state.

WHAT IF I SPILLED LIQUIDS INSIDE MY BAG?

Liquids spilled inside packs causing deterioration to fabric and/or materials will not be covered.

HOW LONG DOES IT TAKE MY PACK TO BE REPAIRED THROUGH WARRANTY?

Our normal turnaround time is about four weeks, usually less. During peak seasonour turnaround time can stretch to six weeks. This includes the shipping time by ground to you. If this turnaround time becomes a problem for you, tell us. We can sometimes “rush” repairs through for special situations. Just let us know.

CAN MY PRODUCT REPAIR BE RUSHED?

In special cases, if you need your repair back before the normal expected turnaround time, we can do a rush repair for you for no additional charge. To request a rush, please send your product to us by way of Federal Express, UPS2nd Day Air, or some other speedy means. Please write RUSH in big letters on the box. Include a note, asking us to do a rush repair, with your name, address, and phone number. Please explain what the necessary repairs are, andgive us the date you need your product back. We will do all we can to see that you have it back in time.

HOW CAN I FIND OUT THE STATUS OF MY REPAIR ORDER?

Once we have logged in your warranty repair, we will email you a service action number to reference with questions. If you have further questions, please call the Warranty Department, at 1-800-426-9227.

[H3] Warranty Return Information
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1-800-426-9227Monday – Friday: 8am – 6pm (CT)jansport_warranty_service@vfc.com
[H4] Canada
For information on warranty claims in Canada, please check our Canadian website here.Did you want to begin a return instead? Go To Return Policy

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Int'l help

JanSport Customer Service is here to help Monday through Friday 8am - 6pm (CT) (USA only).

At JanSport® (“JanSport,” “we,” or “us”), we understand that you care how information about you is collected, used, and disclosed. This Privacy Policy describes how JanSport collects, uses, and discloses information about you and the choices you have regarding your information.
This Privacy Policy describes how we handle consumer personal information in the United States and Canada when consumers use our websites; mobile applications; visit our retail locations; buy our products; participate in our promotions and events; or provide information to us in other ways. We process consumers' personal information in different ways and to different degrees, based in part on how consumers choose to interact with us. We may provide different or additional notices of our privacy practices for certain offerings, in which case those notices will supplement or replace the disclosures in this Privacy Policy.
In the United States, JanSport is a division of VF Outdoor LLC, a subsidiary of VF Corporation, and in Canada, JanSport is a division of VF Outdoor Canada Co., also a subsidiary of VF Corporation.
Categories of Information We Collect
How Information About You Is Collected
Targeted Advertising and Analytics
Use of Information
What Information About You Is Disclosed and With Whom
Children's Privacy
Links To Other Websites
International Data Transfers
Your Options Regarding Personal Information
Steps We Take to Verify Your Identity
Authorized Agents
How You Can Opt Out of Promotional Communications
Additional Choices Regarding Cookies and Advertising
Additional Information for Residents of Certain States
Additional Information for Residents of Canada
Changes to This Privacy Policy
Categories of Information We Collect
We collect various categories of information directly (from you), or indirectly (from others), as more fully described below. The categories of personal information that we, or our service providers or contractors on our behalf, collect (or have collected during the preceding 12 months) may include the following:
·       Identifiers (such as your name, nickname, account name, unique personal identifier, online identifier/screenname, or IP address);
·       Contact information (such as your physical or mailing address, telephone number, or email address);
·       Commercial information (such as offline and online interactions with us, products or services purchased or considered, and purchasing histories);
·       Inferences (such as predictions about preferences or potential purchases we may derive or infer about you based on information we collect);
·       Audio and video information (such as call recordings and security camera video data);
·       Internet activity (such as browsing activity, search activity, clicks, interactions with our websites, applications, chatbots, and advertisements, information about your interactions with us on social media, information about your device, configurations, browser, app version, and use of our in-store Wi-Fi);
·       Demographic information (such as your age, date of birth, sex or gender);
·       Physical characteristics (such as your clothing size, height, weight, or other information relevant to your footwear and apparel preferences);
·       Financial information (such as your payment information, which we work with a payment processor to process if you make a purchase from us); and
·       Location data (such as information about your city or zip code, which we may infer from your IP address).
How Information About You Is Collected
We may collect information about you directly when you interact with us or from third parties. Examples of direct interaction with us include when you visit our websites, shop in our stores, communicate with our customer service representatives, attend our events, use our mobile applications, engage with our marketing efforts (including contests and sweepstakes), participate in our customer loyalty programs, or in any other way interact directly with us. When we collect information about you directly, we may ask you to affirmatively furnish the information to us (such as when we ask you for your telephone number).
We also capture photographs and video recordings in our stores for security and loss prevention purposes.
In other circumstances, we may collect information automatically from your electronic device (such as when you download and use our mobile applications or visit our websites). For instance, we use tracking technologies, such as cookies, pixels, and SDKs, to collect information about your interactions with our websites, mobile applications, and marketing communications. These technologies help us improve our products, services, and marketing communications, personalize your experience, and analyze your interactions with us, including seeing which areas and features of our services are popular and counting visits. To learn more about the use of such technologies for advertising and similar purposes, please see the “Targeted Advertising and Analytics” section below. We use Google Analytics to better understand how our users interact with our offerings. Information collected by Google Analytics about your visits to our sites is restricted by the Google Analytics Terms of Use (https://marketingplatform.google.com/about/analytics/terms/us/) and the Google Privacy Policy (https://policies.google.com/privacy). Visit https://policies.google.com/technologies/partner-sites to understand how Google uses data when you use our partners' sites or apps. Opt out of Google Analytics at any time by visiting https://tools.google.com/dlpage/gaoptout/.
Finally, where permitted by applicable law, third parties may obtain information about you independently, and we may acquire that data (for example, by purchasing the data from a data reseller/broker, receiving it from an advertising network, or gathering it from public records).
Targeted Advertising and Analytics
We engage others to serve advertisements, provide analytics services, and perform related services across third-party websites and apps. To do this, we and our vendors use technologies such as cookies, web beacons, pixels, SDKs, and other technologies to collect information about your use of our websites and apps and those provided by third parties. The information collected via these technologies may include your IP address, mobile advertising identifier, other unique identifiers, device type, domain, browser type, operating system, date and time stamp, click-path, pages visited, referring URLs, how frequently you access our offerings, items placed in cart or purchased, and conversion information. This information is used to deliver advertising targeted to you on other companies’ sites or mobile apps, understand the effectiveness of this advertising, analyze and track data, determine the popularity of certain content, and better understand your activity.
You can opt out of ad targeting through cookies and similar technologies on our websites by following the prompts behind the Your Privacy Choices link in the footer of our website. Your opt out choice will be linked to your browser only; therefore, you will need to renew your opt out choice if you visit our website from a new device or browser, or if you clear your browser’s cookies. Depending upon where you reside, you may also have the right to opt out by visiting our websites with a legally recognized universal opt out signal enabled, such as Global Privacy Control.
In addition to ad targeting activities that rely on cookies, we work with advertising vendors to translate other identifiers, such as your email address or phone number, into a unique identifier (called a hashed value), together with other information, such as items placed in your cart or purchased, conversion information, and other information such as your city or gender, that such vendors can then use to show ads that promote our products to you across the web and in mobile apps. To opt out, please visit https://www.vfc.com/dsr-requests/jansport.
The activities described in this section may constitute “targeted advertising,” “sharing,” or “selling” under certain state privacy laws. Please see “Additional Information for Residents of Certain States” below for more information. We may also use certain forms of display advertising and other advanced features through Google Analytics. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to our offerings. Visit the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences to opt out of certain Google advertising products.
Use of Information
We use the personal information we collect directly and indirectly to conduct our business, to communicate with you, and to provide better products, services, and experiences, as further described below. We also use the information we collect to:
·       Process and fulfill your orders and purchases, and facilitate returns and exchanges;
·       Provide, maintain, improve and develop our products and services and develop new products and services;
·       Respond to your comments, questions, and requests, send you transactional communications, and provide customer service;
·       Personalize your experience with us;
·       Monitor and analyze trends, usage, and activities in connection with our products and services;
·       Send you promotional communications (see below for information about how to opt out);
·       Target advertisements to you on third-party platforms and websites (for more information and to opt out, see the Targeted Advertising and Analytics section above);
·       Administer our loyalty programs, contests, sweepstakes, and other promotions and deliver rewards;
·       Identify, report, and repair errors that impair the functionality of our services;
·       Share reviews, testimonials, or other user-generated content;
·       Detect, investigate, respond to, prosecute, and help protect against security incidents and other malicious, deceptive, fraudulent, or illegal activity, and help protect the rights and property of JanSport and others; and
·       Comply with our legal and financial obligations.
What Information About You Is Disclosed and With Whom
We disclose personal information as described in the Targeted Advertising and Analytics section above and in the following scenarios:
VF Family of Brands: We operate under the following brand names: Altra®, Dickies®, Eastpak®, Icebreaker®, JanSport®, Kipling®, Napapijri®, Smartwool®, The North Face®, Timberland®, and Vans®, and we may disclose your personal information within our organization.

Vendors and Service Providers: We may also disclose your personal information to service providers, vendors, and contractors who provide services to us or conduct activities on our behalf, such as vendors that provide marketing and advertising services; order fulfillment; consumer or market research and analysis; account management; event or promotion management; fraud detection; security; customer service; payment processing; technical support; or product creation.
Public Reviews and Content: If you provide a product review or otherwise post content on our websites or in our mobile applications, the information is visible to the public.
Law Enforcement Authorities and Individuals Involved in Legal Proceedings: We disclose personal information in response to a request for information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
To Protect the Rights of JanSport and Others: We may disclose your personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is appropriate to protect the rights, property, and safety of JanSport, our users, the public, or others.
Corporate Transactions: We disclose personal information in connection with, or during negotiations of, certain corporate transactions, including a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Your Consent or at Your Direction: We make personal information available to third parties when we have your consent, or you intentionally direct us to do so.
We may also use or disclose information that does not identify you (e.g., anonymous, deidentified, or aggregated data) and, in these instances, we do not attempt to reidentify the information and require that each recipient agree not to reidentify or allow reidentification of the information.
Children's Privacy
We do not intend to collect personal information from anyone under the age of 16. If you are under the age of 16, you should not provide any personal information to us. If you are a parent or guardian of a child under the age of 16 and suspect they have provided personal information to us, you may contact us using one of the communication methods described in this Privacy Policy to notify us so that we may delete the information. Other age requirements may apply to our loyalty programs or other activities and events.
Links To Other Websites
Our websites and mobile applications may contain links to third-party websites to which this Privacy Policy does not apply ("Linked Websites"). Your use of Linked Websites will be governed by the terms of use, privacy policies, and other terms, notices, and policies set forth on or referenced in those Linked Websites.
International Data Transfers
This Privacy Policy describes our policies and procedures in the United States and Canada. We are a global company, and personal information we collect in the United States and Canada may be transferred to other jurisdictions (such as the United States, Canada, and the European Union) as permitted by law, for the purposes described in this Privacy Policy, and the information may become subject to the laws of those jurisdictions and accessible to authorities in those jurisdictions.
Your Options Regarding Personal Information
Requests to Opt Out of Sales, Sharing, and Targeted Advertising
We explain activities that involve sales, sharing, and targeted advertising above. You may opt out of these activities by:
·       following the instructions behind the Your Privacy Choices footer link on our website to opt out of such activities via cookies and similar technologies; and
·       by visiting https://www.vfc.com/dsr-requests/jansport and providing the requested information to opt out of such activities based on your email address and identifiers other than cookies.
Other Consumer Requests
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Perfect Pouch

Need a place for pens?

Perfect Pouch packs a punch. Roomy compartments and pockets keep your small stuff in place.

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Details

The SuperBreak® Plus is a fresh take on the classic SuperBreak pack with an internal laptop sleeve and side water bottle pocket, making this pack as functional as it is far out.

Benefits

Laptop Sleeve

Water Bottle Pocket

Organizer Compartment

Features

600 denier polyester construction means this bag is built to lastAdjustable straight cut padded shoulder straps provide comfort for large loadsBackpack Liner Update: The color of internal liners may vary due to a transition to a darker colorFront pocket with built in organizer to keep essentials in placeFully padded back panel for long wear comfortInterior padded 15 inch laptop sleeve helps protect from bumps and dropsRoomy main compartment with space for all your stuffSide bottle pocket blends perfectly with your bagWebbing grab handle on topZipper pulls have cord tabs for easy grab accessSignature JS™ stamped metal zipper pull

Specification

Capacity: 1587 cu in / 26 LDimensions: 16.5" x 12.5" x 5.5" / 42 x 32 x 13 cmFabric: PRINTS/SOLIDS: 100% Recycled 600 Denier Polyester Main Body Fabric: SUPERBREAK PLUS: A Variety of FabricsLaptop Dimensions: 16" x 12.5" / 40 x 32 cmWeight: 14 oz / 0.4 kg

Shipping & Returns

LIMITED LIFETIME WARRANTYWe have been making packs since 1967, and stand by our packs for a lifetime. See Details.FREE STANDARD SHIPPING ON ORDERS $50+ AND FREE RETURNSSee Shipping & Return Info

Water Bottle Pocket

Padded Shoulder Straps

Front Utility Pocket With Organizer

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Big Student

Zipped Laptop SleeveWater Bottle PocketErgonomic S-Curve StrapsFront Pocket With Full OrganizationExtra Large CapacityTwo Exterior Zippered Stash Pockets

Big Student
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Right Pack

Laptop SleeveWater Bottle PocketFront Organizer PocketSuede Zipper PullsKey ClipPremium Cordura® Fabric With Suede Bottom

Right Pack
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Main Campus

Zipper Laptop SleeveWater Bottle PocketErgonomic S-Curve StrapsSmall Top Stash PocketLeather Lashing SquareExtra Large Capacity

Main Campus
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Superbreak Plus

Laptop SleeveWater Bottle PocketFront Organizer PocketAdjustable Shoulder StrapsFully Padded Back Panel600 Denier Polyester

Superbreak Plus
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