Training Example: Matador – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[IMG: Pile of white, garnet, and black travel packs on light gray background]

Travel Packs

[IMG: top view of garnet toiletry case full of various matador toiletry items like pill canister, toothpaste tube, soap bar case, and trek towel.]

Travel Toiletries

[IMG: black waterproof bag with orange jacket peeking out top]

Packable Bags

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In-Flight Essentials

[IMG: nanodry towel in silicone case on white background]

Accessories

[IMG: pile of full mesh bags on white backround]

Organization

[IMG: Garnet Globerider35 sitting on rocky surface in front of desert scene]

[IMG: Man sitting in rocky desert setting, wearing black GlobeRider35 Travel Pack]

[H4] Born from design. Obsessed with travel.
For The Travelers.
We design every product from the ground up, in-house. No shortcuts, no compromises. Just purpose-built travel gear that we’re proud to put our name on and stand behind.

About Us

[IMG: Pile of black and white matador bags and accessories on light gray backgound]

BEST SELLERS
In high demand for a reason.
Shop All

aria-label="GlobeRider35 Travel Backpack"
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[IMG: Black backpack on a white background]

[IMG: Black backpack on a white background]

[IMG: Black backpack on a white background]

Black backpack on a white background
[IMG: Person wearing a black backpack on a white background]

[IMG: Black backpack on a white background]

[IMG: Black backpack on a white background]

Best Seller

GlobeRider35 Travel Backpack
$299.00

GlobeRider35 Travel Backpack - color variant: Black
aria-label="Blackout Travel Pillow"
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[IMG: Black neck pillow on light gray background]

[IMG: Black neck pillow on light gray background]

[IMG: Black neck pillow on light gray background]

Black neck pillow on light gray background
[IMG: Man wearing a black neck pillow against a white background]

[IMG: Hand holding a packed black travel pillow against a white background]

[IMG: Black travel neck pillow held by a hand against a white background]

New Product

Blackout Travel Pillow
$40.00

Blackout Travel Pillow - color variant: Black
aria-label="Global Travel Stash"
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[IMG: Black travel wallet on white background]

[IMG: Black travel wallet on white background]

[IMG: Black travel wallet on white background]

Black travel wallet on white background
[IMG: hand holding open travel wallet with passport and credit cards]

[IMG: back view of travel wallet with neck lanyard]

[IMG: back view of travel wallet]

New Product

Global Travel Stash
$49.00

Global Travel Stash - color variant: Black
aria-label="FlatPak™ Toiletry Bottles"
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[IMG: Three rectangular pouches in red, black, and white on a white background]

[IMG: Three rectangular pouches in red, black, and white on a white background]

[IMG: Three rectangular pouches in red, black, and white on a white background]

Three rectangular pouches in red, black, and white on a white background
[IMG: Hand using a black travel-sized bottle to dispense liquid soap into another hand on a white background]

[IMG: Hand holding a black toiletry bottle with a brand label on a white background]

[IMG: Person pouring liquid from a white bottle with a black nozzle into a black pouch on a light gray background.]

Best Seller

FlatPak™ Toiletry Bottles
$40.00

FlatPak™ Toiletry Bottles - color variant: 3-pack: Charcoal, Garnet, Arctic
aria-label="Refillable Toothpaste Tubes"
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[IMG: Two tubes on a white background]

[IMG: Two tubes on a white background]

[IMG: Two tubes on a white background]

Two tubes on a white background
[IMG: Person applying toothpaste to a black toothbrush on a white background]

[IMG: Hand holding two toothpaste tubes against a white background]

[IMG: Colgate MaxFresh toothpaste tube being squeezed onto a black applicator against a white background]

Best Seller

Refillable Toothpaste Tubes
$11.00

Refillable Toothpaste Tubes - color variant: Black/White

[H6]
@MatadorEquipment
[H2] See you out there

@joshguvi

[IMG: Man wearing black backpack, standing in Japanese garden]

@nextmeridian.expedition

[IMG: 4 people with 2 motorcycles, sitting on Tunisian ruins]

@coenfilmco

[IMG: 4 men walking down Indian street lit up by neon lights]

@kelseybum

[IMG: woman running along sunset beach holding towel in the wind]

Toiletries

Organization

In-Flight Essentials

Travel Towels

Tech Accessories

Sort by

Featured

Best selling

Price: Low to high

Price: High to low

Newest

70 products
Filter
Sort
Sort by

Show my results

aria-label="Blackout Travel Pillow"
data-grid-link
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[IMG: Black neck pillow on light gray background]

[IMG: Black neck pillow on light gray background]

[IMG: Black neck pillow on light gray background]

Black neck pillow on light gray background
[IMG: Man wearing a black neck pillow against a white background]

[IMG: Hand holding a packed black travel pillow against a white background]

[IMG: Black travel neck pillow held by a hand against a white background]

New Product

Blackout Travel Pillow
$40.00

Blackout Travel Pillow - color variant: Black
aria-label="Blackout Sleep Mask + Earplugs"
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[IMG: black sleep mask and pouch on white background]

[IMG: black sleep mask and pouch on white background]

[IMG: black sleep mask and pouch on white background]

black sleep mask and pouch on white background
[IMG: Man wearing a black sleep mask against a plain background]

[IMG: hand placing earplugs in black sleepmask on white background]

[IMG: Black sleepmask
on a white background]

Blackout Sleep Mask + Earplugs
$25.00

Blackout Sleep Mask + Earplugs - color variant: Black
aria-label="Global Travel Stash"
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[IMG: Black travel wallet on white background]

[IMG: Black travel wallet on white background]

[IMG: Black travel wallet on white background]

Black travel wallet on white background
[IMG: hand holding open travel wallet with passport and credit cards]

[IMG: back view of travel wallet with neck lanyard]

[IMG: back view of travel wallet]

New Product

Global Travel Stash
$49.00

Global Travel Stash - color variant: Black
aria-label="Travel Earplugs Kit"
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[IMG: earplugs and 2 keychain pouches on white background]

[IMG: earplugs and 2 keychain pouches on white background]

[IMG: earplugs and 2 keychain pouches on white background]

earplugs and 2 keychain pouches on white background
[IMG: hands putting earplug into black pouch on white background]

[IMG: Hand holding a small black earplug case against a light background]

[IMG: Woman wearing a light gray turtleneck sweater against a white background, putting in earplug]

Travel Earplugs Kit
$11.00

Travel Earplugs Kit - color variant: Charcoal/Light Grey
aria-label="Mesh Organizer Bag Set"
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[IMG: Three black pouches of varying sizes on a white background]

[IMG: Three black pouches of varying sizes on a white background]

[IMG: Three black pouches of varying sizes on a white background]

Three black pouches of varying sizes on a white background
[IMG: Black multi-zip bag held by a person against a light background]

[IMG: Stack of black pouches with zippers on a light gray background]

[IMG: Black mesh pouch with zippers on a white background]

Best Seller

Mesh Organizer Bag Set
$19.00

Mesh Organizer Bag Set - color variant: Black
aria-label="Packing Cube Set 3-Pack"
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[IMG: Three black packing cubes stacked on a white background]

[IMG: Three black packing cubes stacked on a white background]

[IMG: Three black packing cubes stacked on a white background]

Three black packing cubes stacked on a white background
[IMG: Black packing cube with folded clothes on a white background]

[IMG: Stack of black travel bags held by a person against a light background]

Best Seller

Packing Cube Set 3-Pack
$35.00

Packing Cube Set 3-Pack - color variant: Black

[IMG: Bright orange background with image overlaid of orange travel adapter plugged into outlet, full of cords]

"So satisfyingly capable"
- Gear Patrol
SHOP Global Travel Adapter

aria-label="Gear Cube Set 3-Pack"
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[IMG: Three black travel bags with zippers on a white background]

[IMG: Three black travel bags with zippers on a white background]

[IMG: Three black travel bags with zippers on a white background]

Three black travel bags with zippers on a white background
[IMG: Black travel bag with red interior on a white background]

[IMG: Black compression bag with clothes inside on a white background]

[IMG: 3 black gear cubes being held up on white background]

Best Seller

Gear Cube Set 3-Pack
$59.00

Gear Cube Set 3-Pack - color variant: Black
aria-label="Packable Laundry Bag"
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[IMG: Black laundry bag with a pocket on a white background]

[IMG: Black laundry bag with a pocket on a white background]

[IMG: Black laundry bag with a pocket on a white background]

Black laundry bag with a pocket on a white background

[IMG: Open backpack with dirty clothes on a light gray background]

[IMG: Black compression sack on a white background]

[IMG: Black bag on a white background]

Best Seller

Packable Laundry Bag
$30.00

Packable Laundry Bag - color variant: Black
aria-label="Global Travel Adapter"
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[IMG: Black travel adapter on a white background]

[IMG: Black travel adapter on a white background]

[IMG: Black travel adapter on a white background]

Black travel adapter on a white background
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[IMG: Black travel adapter on a white background]

[IMG: Black travel adapter on a white background]

Best Seller

Global Travel Adapter
$39.00

Global Travel Adapter - color variant: Black
aria-label="BetaLock™"
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[IMG: MATQLL001BK_Matador_Betalock_black_1_cropped.jpg]

[IMG: BetaLock™]

[IMG: BetaLock™]

BetaLock™
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[IMG: Hand holding a metallic carabiner against a white background]

[IMG: Hand holding a silver carabiner against a white background]

Best Seller

BetaLock™
$35.00

BetaLock™ - color variant: Matte Black
aria-label="BetaLock™ Accessory Cable"
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[IMG: Black security cable on a white background]

[IMG: Black security cable on a white background]

[IMG: Black security cable on a white background]

Black security cable on a white background
[IMG: Silver carabiner with a black cord on a white background]

[IMG: Hand holding a black cable with a visible brand logo against a light background]

[IMG: Person in gray jacket and black pants with a black backpack on a white background]

BetaLock™ Accessory Cable
$13.00

BetaLock™ Accessory Cable - color variant: Black
aria-label="Gear Tags 2-Pack"
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[IMG: 2 gear tags on white background]

[IMG: 2 gear tags on white background]

[IMG: 2 gear tags on white background]

2 gear tags on white background
[IMG: Person wearing a red backpack with a visible brand logo on a white background]

[IMG: holding a pen to gear tag on white background]

[IMG: hand holding 2 gear tags on white background]

Best Seller

Gear Tags 2-Pack
$16.00

Gear Tags 2-Pack - color variant: Black/White
aria-label="Speed Stash"
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[IMG: Man wearing a white backpack with straps over his shoulders on a white background]

[IMG: Man wearing a white backpack with straps over his shoulders on a white background]

[IMG: Man wearing a white backpack with straps over his shoulders on a white background]

Man wearing a white backpack with straps over his shoulders on a white background
[IMG: Person wearing a black backpack with a white background]

[IMG: Black pouch attached to a red and gray backpack]

[IMG: Person wearing a red and black backpack with white pouch on a white background]

Best Seller

Speed Stash
$35.00

Speed Stash - color variant: Black
aria-label="FlatPak™ Toiletry Bottles"
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[IMG: Three rectangular pouches in red, black, and white on a white background]

[IMG: Three rectangular pouches in red, black, and white on a white background]

[IMG: Three rectangular pouches in red, black, and white on a white background]

Three rectangular pouches in red, black, and white on a white background
[IMG: Hand using a black travel-sized bottle to dispense liquid soap into another hand on a white background]

[IMG: Hand holding a black toiletry bottle with a brand label on a white background]

[IMG: Person pouring liquid from a white bottle with a black nozzle into a black pouch on a light gray background.]

Best Seller

FlatPak™ Toiletry Bottles
$40.00

FlatPak™ Toiletry Bottles - color variant: 3-pack: Charcoal, Garnet, Arctic

[IMG: hand placing mesh bags in a pile]

Get your [ ] together

SHOP Mesh Organizer Bags

aria-label="FlatPak™ Toiletry Bottles"
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[IMG: Black toiletry bottle with a strap on a white background]

[IMG: Black toiletry bottle with a strap on a white background]

[IMG: Black toiletry bottle with a strap on a white background]

Black toiletry bottle with a strap on a white background
[IMG: Hand holding a black toiletry bottle with a brand label on a white background]

[IMG: Hand using a black travel-sized bottle to dispense liquid soap into another hand on a white background]

[IMG: Person pouring liquid from a white bottle with a black nozzle into a black pouch on a light gray background.]

Best Seller

FlatPak™ Toiletry Bottles
$15.00

FlatPak™ Toiletry Bottles - color variant: 1-pack Charcoal
Next page

[H2] Travel Accessories
Keeping your essentials organized can make travel feel a lot smoother. Our accessories are designed to stay compact, pack easily, and hold up to repeated use, built with materials and standards that support long-term performance.For toiletries, our options keep liquids, grooming items, and small essentials contained without taking up extra space. Make it easier to find what you need with our organization accessories to help keep everything in its place inside any bag.When you’re flying, our In-Flight Essentials offer quick access to the items you reach for most, from small carry-ons to compact pouches. However you travel, these accessories are designed to keep your setup simple and efficient.Prefer to shop in person? Use our Store Locator to find Matador gear at retailers near you across the U.S.

[H3] Travel Accessories FAQS

What travel accessories make a trip more comfortable?

Simple items often make the biggest difference. Lightweight toiletries, organizational pieces, and small carry solutions help keep essentials easy to reach during long travel days. Packable blankets and compact pouches also add comfort without taking up extra space.

What accessories are helpful for frequent travelers?

Frequent travelers often rely on items that keep routines consistent, like durable toiletry containers, small organizers for cables and essentials, and carry solutions that fit easily inside any bag. Pieces that stay light and hold up to repeated use tend to work best.

What accessories work well for long flights?

Items that keep essentials organized and close at hand are useful on long flights like small mesh organizers and quick access pocket mounts. For comfort, you must have a sleep mask and a pocket blanket.

Travel Packs

Packable

Daypacks

Duffles

Slings

Sort by

Featured

Best selling

Price: Low to high

Price: High to low

Newest

24 products
Filter
Sort
Sort by

Show my results

aria-label="GlobeRider35 Travel Backpack"
data-grid-link
>

[IMG: Black backpack on a white background]

[IMG: Black backpack on a white background]

[IMG: Black backpack on a white background]

Black backpack on a white background
[IMG: Person wearing a black backpack on a white background]

[IMG: Black backpack on a white background]

[IMG: Black backpack on a white background]

Best Seller

GlobeRider35 Travel Backpack
$299.00

GlobeRider35 Travel Backpack - color variant: Black
aria-label="GlobeRider35 Travel Backpack"
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[IMG: Maroon backpack with black straps on a white background]

[IMG: Maroon backpack with black straps on a white background]

[IMG: Maroon backpack with black straps on a white background]

Maroon backpack with black straps on a white background
[IMG: Person wearing a large red backpack on a white background]

[IMG: Red backpack with black straps on a light gray background]

[IMG: Red and gray backpack on a white background]

Best Seller

GlobeRider35 Travel Backpack
$299.00

GlobeRider35 Travel Backpack - color variant: Garnet
aria-label="GlobeRider35 Travel Backpack"
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[IMG: White backpack with black straps on a white background]

[IMG: White backpack with black straps on a white background]

[IMG: White backpack with black straps on a white background]

White backpack with black straps on a white background
[IMG: Person wearing a white backpack on a white background]

[IMG: Gray backpack with black straps on a white background]

[IMG: Back view of a gray backpack on a white background]

Best Seller

GlobeRider35 Travel Backpack
$299.00

GlobeRider35 Travel Backpack - color variant: Arctic White
aria-label="GlobeRider45 Travel Backpack"
data-grid-link
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[IMG: Black travel backpack on a light gray background]

[IMG: Black travel backpack on a light gray background]

[IMG: Black travel backpack on a light gray background]

Black travel backpack on a light gray background
[IMG: Person wearing a large black backpack on a white background]

[IMG: Black and gray backpack on a white background]

[IMG: black
backpack on a white background]

Best Seller

GlobeRider45 Travel Backpack
$369.00

GlobeRider45 Travel Backpack - color variant: Black
aria-label="GlobeRider45 Travel Backpack"
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[IMG: White backpack with black accents on a white background]

[IMG: White backpack with black accents on a white background]

[IMG: White backpack with black accents on a white background]

White backpack with black accents on a white background
[IMG: Person wearing a gray backpack on a white background]

[IMG: Gray backpack with multiple straps on a white background]

[IMG: Gray backpack on a light gray background]

Best Seller
Sold Out

GlobeRider45 Travel Backpack
$369.00

GlobeRider45 Travel Backpack - color variant: Arctic White
aria-label="SEG28 Backpack"
data-grid-link
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[IMG: White backpack with black accents on a light gray background]

[IMG: White backpack with black accents on a light gray background]

[IMG: White backpack with black accents on a light gray background]

White backpack with black accents on a light gray background
[IMG: Person wearing a large backpack on a white background]

[IMG: Gray backpack with multiple straps on a white background]

[IMG: Woman organizing items in a large gray duffel bag on a white background]

Best Seller

SEG28 Backpack
$269.00

SEG28 Backpack - color variant: Arctic White
aria-label="SEG28 Backpack"
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[IMG: Black backpack with visible branding on a white background]

[IMG: Black backpack with visible branding on a white background]

[IMG: Black backpack with visible branding on a white background]

Black backpack with visible branding on a white background
[IMG: Person wearing a large black backpack on a white background]

[IMG: Black backpack on a white background]

[IMG: Person sitting with a backpack on a white background]

Best Seller

SEG28 Backpack
$269.00

SEG28 Backpack - color variant: Black
aria-label="SEG45 Travel Pack"
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[IMG: Light gray backpack with multiple zippers on a white background]

[IMG: Light gray backpack with multiple zippers on a white background]

[IMG: Light gray backpack with multiple zippers on a white background]

Light gray backpack with multiple zippers on a white background
[IMG: Person wearing a gray backpack and purple shorts on a white background]

[IMG: Gray and black backpack on a white background]

[IMG: Person wearing a light gray jacket and purple shorts with a white background]

Best Seller

SEG45 Travel Pack
$219.00

SEG45 Travel Pack - color variant: Arctic White
aria-label="SEG45 Travel Pack"
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[IMG: Black backpack on a light gray background]

[IMG: Black backpack on a light gray background]

[IMG: Black backpack on a light gray background]

Black backpack on a light gray background
[IMG: Man holding a duffel bag against a white background]

[IMG: Black backpack on a white background]

[IMG: Black backpack on a white background]

Best Seller

SEG45 Travel Pack
$219.00

SEG45 Travel Pack - color variant: Black
aria-label="ReFraction™ Packable Backpack"
data-grid-link
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[IMG: Black backpack with a smaller black pouch on a white background]

[IMG: Black backpack with a smaller black pouch on a white background]

[IMG: Black backpack with a smaller black pouch on a white background]

Black backpack with a smaller black pouch on a white background
[IMG: Person wearing a black backpack and beige pants on a white background]

[IMG: Black pouch held by a hand against a light gray background]

[IMG: Black backpack on a white background]

Best Seller
Sold Out

ReFraction™ Packable Backpack
$65.00

ReFraction™ Packable Backpack - color variant: Black

[IMG: woman in studio setting, crouching down to garnet Globerider35]

"Redefining one bag travel"
- Carryology
SHOP GlobeRider35

aria-label="ReFraction™ Packable Sling"
data-grid-link
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[IMG: Black waist bag on a light gray background]

[IMG: Black waist bag on a light gray background]

[IMG: Black waist bag on a light gray background]

Black waist bag on a light gray background
[IMG: Person wearing dark gray pants and a beige shirt with a crossbody bag on a white background]

[IMG: Hand holding a black pouch with]

[IMG: Man wearing a beige sweater, brown shorts, and carrying a black bag on a white background]

ReFraction™ Packable Sling
$45.00

ReFraction™ Packable Sling - color variant: Black
aria-label="ReFraction™ Packable Duffle"
data-grid-link
>

[IMG: Black duffel bag on a white background]

[IMG: Black duffel bag on a white background]

[IMG: Black duffel bag on a white background]

Black duffel bag on a white background
[IMG: Woman holding a black duffel bag on a white background]

[IMG: Black zippered pouch held by a hand on a white background]

[IMG: Black travel bag with clothes inside on a white background]

ReFraction™ Packable Duffle
$55.00

ReFraction™ Packable Duffle - color variant: Black

[IMG: person wearing yellow jacket and black backpack being soaked by rain]

"Matador truly excels...in the high quality of its materials"
- The Wirecutter
SHOP FreeRain22

aria-label="ReFraction™ Packable Backpack"
data-grid-link
>

[IMG: Blue backpack on a white background]

[IMG: Blue backpack on a white background]

[IMG: Blue backpack on a white background]

Blue backpack on a white background
[IMG: Person wearing a blue backpack on a white background]

[IMG: Hand holding a blue pouch with a brand label on a white background]

[IMG: Blue backpack with black straps on a white background]

Best Seller

ReFraction™ Packable Backpack
$65.00

ReFraction™ Packable Backpack - color variant: Slate Blue
aria-label="ReFraction™ Packable Sling"
data-grid-link
>

[IMG: Light blue waist bag with black strap on a white background]

[IMG: Light blue waist bag with black strap on a white background]

[IMG: Light blue waist bag with black strap on a white background]

Light blue waist bag with black strap on a white background
[IMG: Person wearing a blue waist bag and dark pants on a white background]

[IMG: Hand holding a blue compact pack with a brand label on a light background]

[IMG: Woman wearing a waist bag on a white background]

ReFraction™ Packable Sling
$45.00

ReFraction™ Packable Sling - color variant: Slate Blue
aria-label="ReFraction™ Packable Duffle"
data-grid-link
>

[IMG: Blue duffel bag with black straps on a light gray background]

[IMG: Blue duffel bag with black straps on a light gray background]

[IMG: Blue duffel bag with black straps on a light gray background]

Blue duffel bag with black straps on a light gray background
[IMG: Man carrying a blue duffel bag on a white background]

[IMG: Hand holding a gray compression bag with a brand label on a white background]

[IMG: Black travel bag with clothes inside on a white background]

ReFraction™ Packable Duffle
$55.00

ReFraction™ Packable Duffle - color variant: Slate Blue
Next page

[H2] All Bags + Packs
Finding the right bag comes down to how you like to travel. From quick outings to multi-day trips, our bags and packs are designed to stay light, pack down small, and handle real use, built with materials and standards that support long-term performance.For longer trips, our Travel Packs offer structure and organization in a compact build. If you need something that stows away until the moment you use it, Packable Bags fold down small and are easy to keep on hand. For daily carry, our streamlined Backpacks provide comfort and versatility.When you need extra capacity, Duffles provide straightforward space for larger loads, while our low-profile Slings keep essentials close and accessible. However you prefer to pack, there’s a setup here that fits your approach.Prefer to shop in person? Use our Store Locator to find Matador gear at retailers near you across the U.S.

[H3] All Bags + Packs FAQs

Do you offer lightweight and durable bags?

Yes! Our bags and packs use materials selected for long term performance while keeping weight low. They are designed for situations like moving through airports, walking between stops in a new city, or carrying what you need on longer travel days without feeling overloaded.

How do I choose the right size travel bag for an international trip?

It depends on how you travel and how much you prefer to carry. Many international travelers choose a compact option that stays within carry on limits and makes it easier to move between flights, trains, and hotels. Looking at the capacity and layout of each bag will help you decide what works best for your packing style.

Which bags work well for short trips?

Smaller bags and compact packs are often enough for quick overnights or weekend plans. They hold layers, toiletries, and daily essentials without adding more space than you need, making them easy to manage throughout the trip.

WE'VE GOT ANSWERS
Check out our FAQs. Still have questions? Email CustomerService@MatadorEquipment.com

[H2]
Orders

Can I change or cancel my order after it’s been placed?

Once an order’s in, our warehouse team moves fast. That means we can’t always make changes like address updates or cancellations – but if something’s off, reach out. We’ll take a look and see what’s possible. Email CustomerService@MatadorEquipment.com

When will my order ship?

Orders placed by 12pm CT ship out same day, Monday through Friday. Orders received after 12pm CT, or on weekends, will ship the following business day.

How can I check my order status?

Once your order ships, we’ll send tracking straight to your inbox so you can follow it every step of the way. If you don’t see a shipping email, check your spam folder or drop us a line.

Are duties and taxes included on international (non-U.S.) shipments?

No. If you're shipping outside the U.S., you’re the importer of record—meaning you're responsible for any duties, taxes, or fees charged by your country’s customs agency. These costs aren't included at checkout and aren’t refundable.Full international shipping terms and conditions here.

Can I send an order as a gift?

Definitely. While we don’t offer gift receipts, orders ship without pricing on the packing slip. No gift wrap either—but our gear tends to speak for itself.

Do you offer price matching?

We don’t offer price adjustments. If you’re within 30 days of your order, you can return it and place a new one at the current price. Just a heads-up that return shipping is deducted from your refund.

Why am I being charged sales tax?

Matador has a significant business presence in many states and is therefore required to collect sales tax on all applicable purchases.Sales tax is calculated based on shipping address and will not be charged for orders shipping to states in which no sales tax is due.

[H2]
SHIPPING + DELIVERY

How long does shipping take?

We process orders within one business day. For orders shipping within the U.S., our Standard Shipping service typically takes 3–7 business days, though timing can vary. Need it faster? FedEx 2-Day is available at checkout.International orders usually arrive about one week after shipping, but that timing can vary and is usually dependent on customs processing. For the smoothest delivery, we recommend signing up for text or email updates directly on the carrier tracking page (FedEx, DHL, etc).

I entered the wrong address. What should I do?

If your order hasn’t shipped yet, email CustomerService@MatadorEquipment.com right away. We’ll do our best to update it in time.If it’s already shipped, we are not able to make any changes to your address. The best move is to contact the carrier and request a Hold for Pickup at a nearby location:USPS: Hold for PickupFedEx: Hold at LocationUPS: Hold for PickupStill need help? Reach out and we’ll point you in the right direction.

My order was marked as delivered, but I haven’t received it.

Sometimes carriers mark a package as delivered before it actually shows up. It’s common—especially with USPS. Give it two business days. Most of the time, it arrives within that window.In the meantime, check your mailbox, front desk, or with anyone who might’ve accepted it for you.If it still hasn’t arrived after two business days:USPS: Call your local post office (not the national hotline) and ask for delivery details. You can also file a claim here.FedEx: Call 1-800-463-3339 or file a claim.UPS: Call 1-888-742-5877 or start a claim online.Still no luck? Email CustomerService@MatadorEquipment.com and we’ll see what we can do to help.

Do you ship to APO/FPO/DPO addresses?

Yes we do. Military addresses have a specific format, but as long as you enter it correctly at checkout we should have no issue getting it to you.Each APO/FPO/DPO shipment needs the recipient’s full name, rank (if applicable), unit, and a 9-digit ZIP Code. Avoid including city or country names—this keeps the package in the right mail system.Here’s how it should look:APO (Army/Air Post Office)PFC JOHN DOEPSC 3 BOX 4120APO AE 09021FPO (Fleet Post Office)SEAMAN JOSEPH SMITHUNIT 100100 BOX 4120FPO AP 96691DPO (Diplomatic Post Office)JOHN ADAMSUNIT 8400 BOX 0000DPO AE 09498-0048Shipments must be addressed to a specific person—“Any Service Member” is no longer accepted.

Are duties and taxes included on international (non-U.S.) shipments?

No. If you're shipping outside the U.S., you’re the importer of record—meaning you're responsible for any duties, taxes, or fees charged by your country’s customs agency. These costs aren't included at checkout and aren’t refundable.Full international shipping terms and conditions here.

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Returns + Exchanges

What is your return policy?

Returns must be initiated within 30 days of the original order date. Items must be unused and returned in their original condition with packaging attached.Please note that items listed as FINAL SALE, Limited Edition, or Limited Quantity are not eligible for returns.U.S. ReturnsOnce your return is approved, we'll email you a label to ship the item(s) back to us. Return shipping isn’t covered — $8-$16 will be deducted from your refund, depending on location and items being returned.Non-U.S. ReturnsBuyers must arrange return shipping unless the item arrived damaged or defective. Shipments refused at customs and returned aren’t considered valid returns and may not be refunded.

How do I start a return?

Email CustomerService@MatadorEquipment.com with your name, order number, and the item(s) you're looking to return. Once we receive the item in its original condition, we’ll issue your refund.Please allow 3–5 business days after the return arrives for processing.

Do you offer exchanges?

We don’t offer direct exchanges. If you need a different item, the best way forward is to return your original order and place a new one.To start a return, email CustomerService@MatadorEquipment.com with your name, order number, and the item(s) you're looking to return.

Do you offer price matching?

We don’t offer price adjustments. If you’re within 30 days of your order, you can return it and place a new one at the current price. Just a heads-up that return shipping is deducted from your refund.

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Warranty + Repairs

Do your products come with a warranty?

Yes. All Matador gear is backed by at least a 1-year warranty against material and workmanship defects. Some products carry 2- or 3-year warranties—check the product page or your packaging for specifics.If something’s not right, we’ll repair, replace, or refund it based on the issue. Warranty coverage applies to the original purchaser and doesn’t include cosmetic damage or normal wear and tear.Even if you're outside the warranty window, reach out. We try to take care of our fellow travelers whenever we can.View full warranty policy here.

How do I start a warranty claim?

Email CustomerService@MatadorEquipment.comwith the following:Your nameOrder number or proof of purchaseA photo of the issueYour shipping address

Do you offer repairs?

We do! Regardless of whether your Matador product is still covered by warranty, if it’s broken and we can repair it, we’re happy to work with you to get your product back in working order. To inquire about a repair, Email CustomerService@MatadorEquipment.com with the following:Your nameA photo of the issueA description of the issue

What if my bag is damaged by an airline?

Matador gear is built to handle being tossed, stacked, and hauled through terminals. But if your bag is damaged in transit, the airline is responsible for the claim. File it with them as soon as possible—many require reports within 24 hours or before leaving the airport.Need documentation for your claim? We’re happy to help. Email CustomerService@MatadorEquipment.com.