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[H1] Matchless Exclusive Services

[H2]
Matchless Shopper
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[H2]
Saturday Delivery Now Available
Orders placed with saturday deliveries are expected to be delivered on Saturday if placed by 2pm(cet) on Friday. If you choose Saturday delivery service and place the order after 2pm(cet) on Friday, it is expected to be delivered on the saturday of the following week, as indicated during the checkout process. Saturday deliveries cannot be made on holidays. Saturday delivery service is only available for item(s) in your order that are immediately available. Item(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ups express service once they become available for shipment.
[H2]
Complimentary Express Shipping
We're pleased to offer complimentary shipping and gift wrapping on every Matchlesslondon.com purchase.
Please mind that you will be responsible for import duties and taxes on your international order. For further information on custom duties in your country, please contact your local custom office. Free returns will be offered for all online orders shipped to and returned from the Country where the order was originally placed. Prepaid DHL return labels for free return/exchange are included with all online orders.
[H2]
Complimentary Gift Wrapping
Your order will come with complimentary gift wrap in a signature Matchless vintage gift bag
If you want to ship someone a gift, select the option from the shopping bag. You will have to specify the address of the receiver who will receive the present together along with a birthday card that includes your dedication. The invoice relevant to the order with the specific amounts will be sent to you by e-mail.

[H1] Frequently Asked Questions

[H2] Payment Options
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[H3] Card payment

You can pay with: Visa, Mastercard, Discover, JCB, American Express, Diners Club.

[H3] Other forms of payment

PayPal, Google Pay

[H3] Are payments secure?

Matchless Online Store guarantees the maximum security for all your purchases. We employ the most advanced encrypted services (SSL) and protected connections.

[H2] Shipping & Orders
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[H3] Highlights

Matchless ships exclusively from Venice, Italy, Monday through Friday.Please allow 2–4 business days from the time of purchase for order processing, which includes order verification, final product inspection, and packing for shipment.

[H3] Free standard shipping

Delivery within 2-5 working days from the shipping confirmation.

[H3] Express delivery

Delivery in 1-3 working days from the shipping confirmation. Cost varies by destination country.

[H3] Is VAT included in the final price?

VAT is charged only on orders delivered within the European Union. For deliveries outside the EU, prices are shown ex-VAT and any local import VAT, customs duties, and clearance fees are collected by the courier on delivery. These charges vary by country and order value and are the customer’s responsibility.

[H3] How do pre-orders work?

On our website, you can reserve selected items before they become available (pre-order). The estimated delivery date is shown on the product page; in many cases, delivery occurs sooner than the estimate. We will email you as soon as each item is shipped.

[H2] Returns & exchanges
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[H3] Highlights

Exchanges or returns can be requested within 14 days of the delivery date. Please note that personalized items and fragrances are not eligible for returns or exchanges. For further information, please read our Return policy below.

[H3] Return policy

You can request a return for any item purchased on Matchless Online Store. The returned items must comply with following policy:They must be returned unworn, undamaged and unused, with all tags attached and the original packaging includedThe products must be returned with the warranty band intactShould you wish to return an accessory or a pair of shoes, please return it in the original box containing the item's warranty bandThe package can only be shipped from the same country it was delivered toLess than 14 days have passed since the courier delivered the order

[H3] How to ship the return?

Make sure the return complies with our Return policy Request your prepaid return label by email or from your account’s reserved areaPack the item(s) in the original order box or any sturdy carton boxPlace the return label on the box, covering any previous shipping labelsHand the parcel to the scheduled courier or drop it at an authorized courier point. Keep the receipt/tracking.

[H3] Can I use my own return service?

After we have confirmed your return request, you can send the item(s) to the following address:European M Company SrlPiazza Agli Alpini, 5, 31032 Casale sul Sile (TV), Italy

[H3] Can I make an exchange for a different item?

Yes. First return the original item. Once your return is received and approved, email customercare.web@matchlesslondon.com to request an exchange for any item available on our website. If the new item costs more, we’ll charge the difference; if it costs less, we’ll refund the difference.

[H3] How are refunds issued?

Once your return arrives at our Distribution Centre, it is reviewed within 3 business days to confirm it meets our Return Policy. If it does not, the item(s) will be sent back to you.Approved refunds are issued to the same payment method used for the purchase. You will receive a confirmation email when the refund is processed.The time for funds to appear in your account depends on your payment provider and local banking procedures and may take additional business days.

[H2] Personal account & Product Care
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[H3] What is my personal account & reserved area for?

Upon purchasing a garment from Matchlesslondon.com, you must create your personal account. You can do it by filling out the registration form: click herePlease enter your password to access the reserved area. At the end of the registration procedure, you will receive a confirmation email with all your access data.In the reserved area you will be able to modify your personal data, check the processing status of your order and control the status of your shipment.

[H3] Is my data safe?

Matchless is committed to transparency and the protection of your personal data in line with the EU General Data Protection Regulation (GDPR), in force since 25 May 2018.Under the GDPR, you may:Withdraw consent for processing at any time.Access your personal data and obtain information about its processing, including a copy.Request rectification of inaccurate or incomplete data.Request erasure of your data or restriction of processing in certain circumstances.Obtain data portability, where technically feasible.Object to processing, including for direct marketing purposes.Lodge a complaint with a competent Supervisory Authority (e.g., the Italian Data Protection Authority).To exercise these rights, contact: customercare.web@matchlesslondon.com.

[H3] Where are Matchless products manufactured?

We design our collections in Italy choosing top quality fabrics from UK and Italy. All of our garments are made in ITALY. All our manufacturing partners are well-established Italian companies that we have come to know very well, and that we visit regularly to control the quality of our products. We can say that they are efficient and well organized, where no child labour is employed and where working conditions are more than good.

[H3] General care

Avoid contact with oils and alcohol-based products (e.g., perfumes, cosmetics, hand sanitizers). These can mark the material and cause permanent stains.For larger stains, clean the item promptly to prevent penetration into the fibres. Before cleaning, cover hardware and accessories (e.g., zip pullers) to avoid damage to the fabric or the accessories.Keep the item away from heavily textured or abrasive surfaces; they can snag threads and scratch areas of high wear and the edges.Store in a cool, dry place. Avoid prolonged exposure to direct light, heat, or moisture.Do not over-pack or crease the item. Excess pressure and folds can permanently damage embroideries, prints, pearls, studs, real/faux fur, leather inserts, and other delicate parts.Periodically remove the item from storage and allow it to “breathe.”

[H3] How do I repair or restore an item?

“Matchless Forever” is our official care, repair and restoration service for Matchless garments—of any age. Done in our lab in Italy by our artisans using original materials and our signature beeswax finishing, the program preserves each piece’s structure, patina and value.Typical interventions include leather re-conditioning and re-waxing, seam re-stitching, panel or trim replacement, zip/hardware replacement, re-lining, and minor fit adjustments. All work is documented and performed to maintain the item’s authenticity.How to start: email photos and (if available) the style/serial details to customercare.web@matchlesslondon.com. We will assess the item, confirm feasible work, and provide an estimate and shipping instructions. Turnaround depends on the scope of the restoration.

[H2] Size Chart
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[H3] Men's clothing

[IMG: Size chart page one]

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[H3] Men's accessories

[IMG: Size chart page two]

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[H3] Women's clothing

[IMG: Size chart page three]

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[H3] Women's accessories

[IMG: Size chart page four]

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[H2] Size Guide Man

Small
Medium
Large
Extra Large
2 Extra Large
3 Extra Large
4 Extra Large
Only for leather collection

Size
S
M
L
XL
XXL
XXXL
XXXXL

Italian Size
46-48
48-50
50-52
52-54
54-56
56-58
58-60

UK Size
38
40
42
44
46
48
50

US Size
38
40
42
44
46
48
50

MEASUREMENTS

Chest

98cm

35.5"

102cm

40.25"

106cm

41.75"

110cm

43.25"

114cm

44.75"

118cm

46.25"

122cm

48"

Waist

98cm

35.5"

102cm

40.25"

106cm

41.75"

110cm

43.25"

114cm

44.75"

118cm

46.25"

122cm

48"

Hip

98cm

35.5"

102cm

40.25"

106cm

41.75"

110cm

43.25"

114cm

44.75"

118cm

46.25"

122cm

48"

Overarm

98cm

35.5"

102cm

40.25"

106cm

41.75"

110cm

43.25"

114cm

44.75"

118cm

46.25"

122cm

48"

[H2] Size Guide Lady

2 Extra Small
Extra Small
Small
Medium
Large
Extra Large
2 Extra Large

Size
XXS
XS
S
M
L
XL
XXL

Italian Size
36
38
40
42
44
46
48

UK Size
4
6
8
10
12
14
16

US Size
2
4
6
8
10
12
14

MEASUREMENTS

Chest

79cm

31"

83cm

32.5"

87cm

34.25"

91cm

35.75"

95cm

37.25"

99cm

39"

103cm

40.5"

Waist

59.5cm

23.5"

63.5cm

25"

67.5cm

26.5"

71.5cm

28"

75.5cm

29.5"

79.5cm

31.25"

83.5cm

32.75"

Hip

85.5cm

33.5"

89.5cm

35.25"

93.5cm

36.75"

97.5cm

38.25"

101.5cm

40"

105.5cm

41.5"

109.5cm

43"

Overarm

74cm

29"

75.5cm

29.75"

77cm

30.25"

79.5cm

31.25"

81cm

31.75"

82.5cm

32.5"

84cm

33"

To search for your size we suggest you to:

Chest

Measure under arms around the fullest part of the chest.

Waist

Measure around your natural waistline, where you normally wear your pants.

Hips

Measure around the fullest part of your hips.

Overarm

Measure the lenght of your arm from the center back of your neckacross your shoulder to your elbow, and down to your wrist.

If your measurement is in between two sizes, we recommend you the larger size.