Training Example: Rachel Gilbert – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H2] Pre-Fall ‘26 –‘Lumière’
Discover New Arrivals

[H2] Back In Stock
Discover Now

[H2] Wedding Guest Edit
Discover Now

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Embellished

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Signatures

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Bridal

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Separates

Delivery Options
Delivery Information
Cost
Standard ShippingAustralia Post eParcel
Metropolitan:2-5 business daysRegional: 5-7 business days.
FREE for all AU orders
Express ShippingAustralia Post Express
1-3 business days
$15.00 for all AU ordersFREE over $1,500
Same Day Delivery Sydney & Melbourne Metro only
Order by 11am and receive by 6pm the same day
From $15.00, based on your postcode
3 Hour DeliverySydney & Melbourne Metro only
Order by 2pm and receive by 6pm the same day
From $20.00, based on your postcode
New ZealandDHL Express
3-5 business days
FREE (Duties & Taxes Included)
International WarehouseDHL Express Worldwide
Some Australian orders will be shipped from our international warehouse. 3-5 business days

FREE for Worldwide Express
[H3] Transit Times
Please be aware that online orders are not processed over the weekends or public holidays. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.
Please note delivery estimates do not include order processing times. We recommend to allow 1 - 2 business day for orders to be processed for dispatch from our warehouse. During Sale and peak periods please allow up to 3-5 business days for your order to be processed due to high volume orders and potential shipping delays during the holiday period.
Once your order has been processed, you will be sent an email with your tracking information.
[H3] Same Day Delivery
Same day and 3-hour delivery is available for customers located in the Sydney and Melbourne metro area, with delivery starting at $15. If your postcode is eligible, the same day option will appear at checkout with a delivery price based on your location and is available for orders placed before 11am AEST each business day, excluding public holidays. For orders placed after 11am, your delivery will be scheduled for delivery the next day.
Please be available to receive your package, as deliveries cannot be left unattended. Same day delivery is powered by our partner, Rendr. Orders cannot be cancelled once placed. If your delivery is delayed outside operating hours, contact Rendr customer support at support@rendr.delivery or 1300 697 363.
[H3] International Shipping
We ship Internationally. For all orders outside of Australia & New Zealand, please visit our international site rachelgilbert.us.
[H3] Cancellations & Order Changes
Cancellations by CustomerCustomers cannot cancel standard Orders once confirmed, except as required under Australian Consumer Law.
Cancellations by RACHEL GILBERTWe may cancel Orders for unavailability, pricing errors, suspected fraud, or breaches of these Terms. Refunds will be issued where applicable.
[H3] Fraudulent Orders
We reserve the right to place a temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.
[H3] Stock Levels
Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offer a suitable replacement or a full refund.
[H3] Bridal Orders
When placing an order for any bridal gown, please allow an additional 7 business days processing window.
[H3] Customer Care
For any order enquiries, please email our Customer Care team at enquiries@rachelgilbert.com
Alternatively, you can reach us on (02) 8338 0192 between the hours of 9am - 4pm AEST, Monday - Friday.
[H3] Returns Policy
Visit our returns page HERE for further information on returning your order.

Home

Back in stock

[H1] Explore Back In Stock
Your favourite Rachel Gilbert pieces are back. Explore our Back In Stock collection and rediscover iconic styles that have previously sold out. From elegant evening gowns and hand beaded and embellished dresses, statement mini dresses to timeless separates and accessories, these luxurious designs are now available again for a limited time only.Perfect for black-tie events, cocktail events, formal events, garden parties, galas or  weddings, each piece is crafted with Rachel Gilbert's signature craftsmanship and style. Don’t miss out, these highly sought-after pieces won’t last long.Check back regularly to explore Back In Stock products and ensure you’re among the first to shop Rachel Gilbert’s highly anticipated designs online or in-store.

[H2] Returns Policy
At Rachel Gilbert, we are committed to ensuring you are satisfied with your purchase. Rachel Gilbert Pty Limited (‘Rachel Gilbert’) offers returns and exchanges on full-priced products purchased via our eboutique, subject to the conditions outlined below.
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Return Item Eligibility
We accept returns and exchanges on full-priced items, excluding earrings and sale items unless deemed faulty or required by law, and provided each of the following conditions are met:
The return must be lodged via our Returns Portal within 7 days of receiving your order;
Once lodged, the Return Item must be shipped within 2 business days of lodgement on the Returns Portal;
Any Return Item not shipped within the above timeframes will only be eligible for a store credit; and
Return Item deemed ineligible for return will be returned to the customer if sent to Rachel Gilbert.
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Return Item Condition
To be accepted, any Return Item must meet the following criteria:
Be in original condition, unworn, unwashed, unaltered and free from damage;
Be free of any signs of wear, including make up stains, fragrance, body lotions, tanning products, pet hair or any other residue; and
Be returned in the original packaging with all original tags attached including the swing tags and the Rachel Gilbert returns tag. Once any tag has been removed, the Return Item is no longer eligible for return.
[H3] Non-Returnable Items
We do not accept returns or exchanges on Sale Items, unless the item is faulty or required to be accepted under the Australian Consumer Law.
For hygiene reasons, we do not accept returns or exchanges on earrings unless faulty.
Any Sale Item returned without prior authorisation will be returned to the customer.
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Return Shipping & Cost
All returns must be processed via our Returns Portal, which will provide a registered and trackable return label.
A flat rate fee of $25.00 will be deducted from refunds to cover return shipping and processing costs. Returns for exchanges and store credits are complimentary, with no additional fees applied.
We do not accept liability for lost or missing returns.
Returns Items sent with paperwork or shipping methods not provided by the Returns Portal may incur additional duties, taxes or fees which will be deducted from your refund.
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Refund & Processing
Customers with approved returns will have their Return Item refunded to the original payment method or issued a Store Credit, minus the shipping and returns fees unless the item is faulty or required to be refunded by law.
Refunds or credit notes will be processed within 7 business days of receiving your Return Item.
Credit Notes issued for Return Items have an expiration date of 12 months from date of issue and are unable to be returned
We reserve the right to refuse returns that do not comply with this policy.
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Returns Monitoring
We actively monitor return activity for abuse or misuse of our policy. Repeated or excessive returns may be flagged and could lead to future return requests being refused at our discretion.
[H3] How to lodge a return
To lodge a return, please visit our Returns Portal and follow the steps provided.Returns must be lodged within 7 days of receiving your order and shipped within 2 business days of lodgement as per our Return Item eligibility and condition requirements. For further assistance please contact our Customer Care team.
[H3] Instant Exchanges
Rachel Gilbert offers free Instant Exchanges through our Returns Portal for our Australian customers.  Instant Exchanges allow you to swap your return for a new item as soon as your return is lodged, without waiting for it to arrive back at our warehouse. You can exchange for the same style in a different size or colour, or choose a completely different item from our collection. Once selected, your replacement order is processed immediately and is typically confirmed within 15 minutes, with your new item shipped straight away.
Enjoy complimentary express shipping on both your return and your Instant Exchange order, with no additional shipping costs applied.
ID verification and a payment authorisation are required at the time of lodging your return. You will not be charged for your exchange order unless your original return is not sent back within the required timeframe or does not meet our return conditions.
[H3] Standard Exchanges
Rachel Gilbert offers free exchanges through our Returns Portal. Once we receive your Return Item back into our warehouse, we will then process your exchange. Please note that we cannot guarantee that the stock will still be available as we are unable to place holds on stock for exchanges until the item has been received back into our warehouse and complies with our Return Item eligibility and condition requirements.
As a brand, we do not produce our items in high quantities as this adds to their individual exclusivity and helps to avoid mass production in the industry.
[H3] Faulty Items
If you have received a faulty item, please contact our Customer Care team at enquiries@rachelgilbert.com with the following information:
Your order number
Images that clearly outline faults
Once we receive the item, the item will be inspected by our team. If the item is deemed faulty we will issue a full refund. If the item is not deemed to be faulty we will send the item back to you at no extra cost.
For in-store purchases, please contact the boutique that you purchased from directly. Boutique contact information can be found HERE.
[H3] Digital Gift Cards
Digital Gift Cards may not be returned and are valid for 3 years only from the date of issue. Digital Gift Cards and/or credit notes issued online are only redeemable online, and not redeemable in-store.Gift Cards and/or credit notes issued in store are not redeemable on online purchases.
[H3] Store Credits
Store Credits are not able to be returned and are valid for 12 months only from the date of issue. Store Credits issued online are only redeemable online, and not redeemable in-store.
Store Credits issued in store are not redeemable on online purchases.
[H3] Sale Items & Discounts
All Sale Items purchased from the Rachel Gilbert online store are final sale. We do not offer refunds, credits notes, or exchanges on any Sale Item purchased online unless deemed faulty and/or required to be returned by law. Please note, any Sale Item returned without authorisation will be sent back at an additional charge.
Discounts cannot be retrospectively applied to previous orders or used in conjunction with any other offer.
[H3] Stockists Return Policy
Unfortunately, we are unable to accept returns or offer an exchange for Rachel Gilbert items purchased at one of our stockists via our online Return Portal. Please contact the stockist directly to initiate your return.
[H3] Terms Of Use
Rachel Gilbert reserves the right to cancel orders and refund customers orders due to pricing errors (or for any reason). You will be advised prior to cancellation.
Rachel Gilbert reserves the right to go on sale at any time without notice. Rachel Gilbert Pty Ltd has the right to extend, change, update promotional offerings at any time without notice. Prices online may not apply in store, especially during an online-only sale. Once the online store has exhausted its allocation, it cannot pull items from in-store. Prices on items may vary from store to store. Discount prices will only be honoured during the sale period - no exceptions. Rachel Gilbert Pty Ltd are not obligated to refund the difference on any item bought outside the sale period.