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New Arrivals

Women's Shoes

Men's Shoes

Kid's Shoes

[IMG: SUMMER SALE 25% Off Sitewide*. Use code: SUN25. Shop the Sale. *Regularly priced styles, exclusions apply.]

[IMG: SUMMER SALE 25% Off Sitewide*. Use code: SUN25. Shop the Sale. *Regularly priced styles, exclusions apply.]

[H3] Shop Best Sellers

[IMG: Diana Wedge Sandal - Champagne Metallic Basket Weave Side View]

[H4]
Diana Wedge Sandal

[IMG: Valencia White Canvas Platform Espadrille Side View]

[H4]
Valencia Platform Espadrille

[IMG: Jaclyn Heel - Natural Metallic Raffia Side View]

[H4]
Jaclyn Heel

[IMG: TRVL LITE Retro Runner Sneaker - Water Repellent Natural Leopard Spots Side View]

[H4]
TRVL LITE Retro Runner Sneaker

[IMG: Diana Mule Black Sandal Side View]

[H4]
Diana Mule Wedge Sandal

[IMG: Kira Black Leather Strappy Sandal Side View]

[H4]
Kira Strappy Sandal

[IMG: Carolina Mary Jane Espadrille - Black Heavy Canvas Side View]

[H4]
Carolina Mary Jane Espadrille

[IMG: Milan Nova Heel - Black Canvas Side View]

[H4]
Milan Nova Heel

[IMG: Women]

Sandals

[IMG: Women]

Women's

[IMG: Men]

Men's

[IMG: Toddler Ryan Fisherman Sandal in Bloom Woven shown.]

Kids'

[IMG: Better with your Bestie SWEEPSTAKES. Win a trip to LA + free TOMS for you and your bestie! Enter Now.]

[IMG: Better with your Bestie SWEEPSTAKES. Win a trip to LA + free TOMS for you and your bestie! Enter Now.]

[IMG: RSVP Yes to Comfort. The Perfect Finishing Touch for Any Event. Shop Heels & Wedges: model wearing Eloise Sandal in Black Woven, beach & sunset background.]

[IMG: RSVP Yes to Comfort. The Perfect Finishing Touch for Any Event. Shop Heels & Wedges: model wearing Eloise Sandal in Black Woven, beach & sunset background.]

[IMG: Women]

[H3]
Mary Janes, Now More Iconic
The Alpargata is Officially Even Cuter
Shop Alpargata Mary Jane

[IMG: Alpargata Ballet Flat - Champagne Sparkle Woven Side View]

[H3]
Alpargata Ballet Flat
In Champagne Sparkle Woven
$55

[IMG: Alpargata Ballet Flat - Natural Leopard Print (Spots) Side View]

[H3]
Alpargata Ballet Flat
In Natural Leopard Print
$60

[IMG: Introducing World Flags Patch Packs. Soccer ball graphic. Self-adhesive patches let you personalize your (Alpargata) pair with team pride. Shop Now.]

[IMG: Introducing World Flags Patch Packs. Soccer ball graphic. Self-adhesive patches let you personalize your (Alpargata) pair with team pride. Shop Now.]

[IMG: TOMS flag logo.]
Your TOMS purchase helps support children’s education, health and well-being, giving kids everywhere the gift of better tomorrows.

Learn More

[H3] Your Impact

[IMG: A group of smiling kids holding TOMS shoe boxes. 2025 IMPACT REPORT. 20 Years of Better Tomorrows.]

[H3]
2025 Impact Report
408,000 lives were positively impacted just by you shopping with TOMS. Learn more about how you helped make a difference.
Read More

[IMG: Child resting foot on soccer ball.]

[H3]
Better Tomorrows
Your TOMS purchase helps support children’s education, health and well-being, giving kids everywhere the gift of better tomorrows.
Learn More

[IMG: Alpargatas in various colors.]

[H3]
Pack Your Preloved
Send in your gently worn shoes, clothing and accessories in exchange for TOMS.com credit via our partnership with thredUP.
Clean Out Your Closet

[H2] Fashionable Shoes for All Walks of Life

Looking to buy shoes online that provide comfort and style? TOMS offers an array of new shoe styles for men, women, kids and gear. If you're looking for the perfect pair of shoes for men, we offer a variety of men's slip ons, sneakers, dress shoes, boots and more. Our classic Alpargatas come with durable traction pads and ultimate comfort for all the adventures life brings you on.
+ Read More
Our women's collection features slip ons, sandals, heels and our best-selling wedge boots —designed for everyday ease without compromising on style. And of course, our classic Alpargatas remain a timeless favorite to pair with any outfit.Shopping for the whole family? Explore matching styles, kids’ sneakers, boots and easy-on, easy-off slip ons made with active toddlers and children in mind.To complete the look, shop sunglasses, tees, hoodies and other must-have accessories like hats and socks—perfect pairings for your favorite shoes.Every pair of TOMS shoes starts with a purpose. From day one, we believed that looking good and doing good could go hand in hand. What began as an inspired idea has grown into a global brand rooted in comfort, style and meaningful impact.Today, our shoe store offers something for everyone. From sneakers and casual boots to slip ons and sandals, there's a pair of TOMS for every kind of day—and every kind of person. When you shop shoes from TOMS, you're taking a conscious step toward a better world. Join us and help carry the mission forward.
[H2] Shop Women’s Styles
Whether you’re looking for a vacay shoe or an everyday staple, explore women’s shoes designed for comfort, style and every kind of outing.Shop Women’s Shoes
[H2] Shop Men’s Styles
Shopping for men’s shoes online? Discover comfortable, durable styles made for everyday wear—like sneakers, boots and dress shoes.Shop Men’s Shoes
[H2] Shop for the Kids
Big adventures start with little shoes. From easy slip ons to everyday sneakers and boots, TOMS kids’ styles are built for comfort and independence.Shop Kids’ Shoes
[H2] Shop Gear & Accessories
Complete the look with casual gear like tees and hoodies, plus accessories like socks, hats and sunglasses—all designed for everyday comfort.Shop Gear & Accessories
[H2] Save on Deals
Looking for your next favorite pair at a great price? Discover limited-time styles on the TOMS shoe website, including past-season shoes, gear and more.Shop Deals

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View Results (147)

[IMG: Majorca Rope Strappy Platform Sandal - Black Leather Side View]
[IMG: Majorca Rope Strappy Platform Sandal - Black Leather Front View]

New

4.8

[H4]
Majorca Rope Strappy Platform Sandal
In Black Leather
$70

$100

+1 Color

5

5.5

6

6.5

7

7.5

8

8.5

9

9.5

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11

12

[IMG: Jaclyn Heel - Light Caramel Nubuck Leather Side View]
[IMG: On figure image of the caramel nubuck leather Jaclyn heel]

Exclusive

4.5

[H4]
Jaclyn Heel
In Light Caramel Nubuck Leather
$77

$110

+7 Colors

5

5.5

6

6.5

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8

8.5

9

9.5

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[IMG: Jaclyn Heel - Black Woven Basket Faux Leather Side View]
[IMG: On figure image of the black woven basket leather Jaclyn Heel]

Exclusive

4.5

[H4]
Jaclyn Heel
In Black Woven Basket Faux Leather
$65

$110

+7 Colors

5

5.5

6

6.5

7

7.5

8

8.5

9

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[IMG: Womens Jaclyn Slingback Heel Amber Brown Nubuck Leather]
[IMG: Laydown image of the amber brown Jaclyn Slingback heels]

New

[H4]
Jaclyn Slingback Heel
In Amber Brown Nubuck Leather
$72

$90

+3 Colors

5

5.5

6

6.5

7

7.5

8

8.5

9

9.5

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[IMG: Jesse Espadrille Sneaker - Champagne Sparkle Side View]
[IMG: Laydown image of the natural rope sole Jesse lace up sneaker]

Sparkle

4.8

[H4]
Jesse Espadrille Sneaker
In Champagne Sparkle
$72

$90

+1 Color

5

5.5

6

6.5

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7.5

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8.5

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[IMG: Cordones Plus Sneaker - White Canvas Side View]
[IMG: Cordones Plus Sneaker - White Canvas Front View]

[H4]
Cordones Plus Sneaker
In White Canvas
$52

$65

+2 Colors

5

5.5

6

6.5

7

7.5

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8.5

9

9.5

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[IMG: Jesse Espadrille Sneaker - White Canvas Side View]
[IMG: On model image of the white Jesse espadrille sneaker]

New

4.8

[H4]
Jesse Espadrille Sneaker
In White Canvas
$72

$90

+1 Color

5

5.5

6

6.5

7

7.5

8

8.5

9

9.5

10

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[IMG: Cordones Plus Sneaker - Navy Canvas Side View]
[IMG: Cordones Plus Sneaker - Navy Canvas Front View]

New

5

[H4]
Cordones Plus Sneaker
In Navy Canvas
$52

$65

+2 Colors

5

5.5

6

6.5

7

7.5

8

8.5

9

9.5

10

11

12

[IMG: TRVL LITE Retro Runner Sneaker - Water Repellent Champagne Shimmer Side View]
[IMG: On model image of the TRVL LITE Retro Runner Sneaker in Water Repellent Champagne Shimmer]

New Color

4.6

[H4]
TRVL LITE Retro Runner Sneaker
In Water Repellent Champagne Shimmer
$71

$95

+5 Colors

5

5.5

6

6.5

7

7.5

8

8.5

9

9.5

10

11

12

[IMG: Alpargata Classic - Natural Riviera Stripe Side View]
[IMG: Alpargata Classic - Natural Riviera Stripe Front View]

New

4.6

[H4]
Alpargata Classic
In Natural Riviera Stripe
$48

$60

5

5.5

6

6.5

7

7.5

8

8.5

9

9.5

10

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12

[IMG: TRVL LITE Cabrillo Sneaker - Water Repellent Beige Canvas Mesh Side View]
[IMG: TRVL LITE Cabrillo Sneaker - Water Repellent Beige Canvas Mesh Front View]

New Color

[H4]
TRVL LITE Cabrillo Sneaker
In Water Repellent Beige Canvas Mesh
$76

$95

+3 Colors

5

5.5

6

6.5

7

7.5

8

8.5

9

9.5

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12

[IMG: Cordones Plus Kids Sneaker - Bloom Canvas Side View]
[IMG: On model image of the bloom Youth Cordones sneakers]

[H4]
Cordones Plus Kids Sneaker
In Bloom Canvas
$36

$45

+1 Color

12

12.5

13

13.5

1

1.5

2

2.5

3

3.5

4

4.5

5

5.5

6

[IMG: Cordones Plus Sneaker - Navy Canvas Side View]
[IMG: On model mage of the Men]

[H4]
Cordones Plus Sneaker
In Navy Canvas
$56

$70

+1 Color

7

7.5

8

8.5

9

9.5

10

10.5

11

11.5

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13

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[IMG: Cordones Plus Sneaker - Natural Canvas Side View]
[IMG: Laydown image of the white and navy Cordones Plus]

[H4]
Cordones Plus Sneaker
In Natural Canvas
$56

$70

+1 Color

7

7.5

8

8.5

9

9.5

10

10.5

11

11.5

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[IMG: Cordones Plus Kids Sneaker - Navy Canvas Side View]
[IMG: Up close detail shot of the youth navy Cordones Plus sneaker]

[H4]
Cordones Plus Kids Sneaker
In Navy Canvas
$36

$45

+1 Color

12

12.5

13

13.5

1

1.5

2

2.5

3

3.5

4

4.5

5

5.5

6

[IMG: Cordones Plus Toddler Sneaker - Navy Canvas Side View]
[IMG: Cordones Plus Toddler Sneaker - Navy Canvas Front View]

[H4]
Cordones Plus Toddler Sneaker
In Navy Canvas
$32

$40

+1 Color

4

5

6

7

8

9

10

11

[IMG: Cordones Plus Toddler Sneaker - Bloom Canvas Side View]
[IMG: Laydown image of the toddler bloom Cordones sneaker]

[H4]
Cordones Plus Toddler Sneaker
In Bloom Canvas
$32

$40

+1 Color

4

5

6

7

8

9

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11

[IMG: TRVL LITE Cabrillo Sneaker - Water Repellent Black Canvas Mesh Side View]
[IMG: TRVL LITE Cabrillo Sneaker - Water Repellent Black Canvas Mesh Front View]

New Color

5

[H4]
TRVL LITE Cabrillo Sneaker
In Water Repellent Black Canvas Mesh
$76

$95

+3 Colors

5

5.5

6

6.5

7

7.5

8

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[IMG: Alpargata Classic - Fuzzy Fair Isle Side View]
[IMG: On model shot of the fair isle cozy alpargata]

Exclusive

4.1

[H4]
Alpargata Classic
In Fuzzy Fair Isle
$45

$65

+3 Colors

5

5.5

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6.5

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7.5

8

8.5

9

9.5

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[IMG: Alpargata Classic - Black Geometric Sequins Side View]
[IMG: Up close detail shot of the geometric sparkle alpargata]

Exclusive

4.4

[H4]
Alpargata Classic
In Black Geometric Sequins
$42

$60

5

5.5

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6.5

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[IMG: Jaclyn Heel - Black Geometric Sequins Side View]
[IMG: On model shot of the geometric sparkle Jaclyn slingback heel]

Exclusive

[H4]
Jaclyn Slingback Heel
In Black Geometric Sequins
$59

$100

+3 Colors

5

5.5

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6.5

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7.5

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[IMG: Carlo Mid Terrain 2.0 Sneaker - Water Resistant Oak Brown Leather Side View]
[IMG: Men]

Water Resistant

5

[H4]
Carlo Mid Terrain 2.0 Sneaker
In Water Resistant Oak Brown Leather
$77

$110

+1 Color

7

7.5

8

8.5

9

9.5

10

10.5

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[IMG: Carlo Mid Terrain 2.0 Sneaker - Water Resistant Tan Leather Side View]
[IMG: Men]

Water Resistant

5

[H4]
Carlo Mid Terrain 2.0 Sneaker
In Water Resistant Tan Leather
$77

$110

+1 Color

7

7.5

8

8.5

9

9.5

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10.5

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[IMG: Oslo Convertible Slipper - Drizzle Grey Herringbone Side View]
[IMG: On figure image of the grey herringbone Oslo convertible slipper]

New

4.6

[H4]
Oslo Convertible Slipper
In Drizzle Grey Herringbone
$45

$65

+1 Color

5

5.5

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[H3] Trending Products

[IMG: Children holding hands and smiling.]

[IMG: Banner image]
[IMG: Banner image]

[H2] 20 Years of Better Tomorrows.

Our giving model has evolved since our start in 2006, but our mission has always stayed the same:

Use business to improve lives.

Our giving model has evolved since our start in 2006, but our mission has always stayed the same:

Use business to improve lives.

[IMG: The words]

Today, your TOMS purchase helps support children’s education, health and well-being, giving kids everywhere the gift of better tomorrows.

[IMG: Collage of photos.]

[IMG: Collage of photos.]

[H2] Two Decades of Making a Difference

From our groundbreaking One for One giving model to now focusing on bright futures for children everywhere, TOMS has always used business to give back to our communities.

$200M

+

given in the form of grants and shoe donations since 2006

106M

+

total lives positively impacted

100M

+

pairs of shoes given since our start in 2006

[H2] Two Decades of Making a Difference

From our groundbreaking One for One giving model to now focusing on bright futures for children everywhere, TOMS has always used business to give back to our communities.

$200M+

given in the form of grants and shoedonations since 2006

106M+

total lives positivelyimpacted

$200M+

pairs of shoes given since ourstart in 2006

[IMG: Bcorp logo. TOMS is proud to be a 
Certified B Corporation™. This certification reflects our commitment to using business as a force for good and demonstrates our social and environmental impact, transparency and accountability. Child resting foot on soccer ball.]

[IMG: Bcorp logo. TOMS is proud to be a 
Certified B Corporation™. This certification reflects our commitment to using business as a force for good and demonstrates our social and environmental impact, transparency and accountability. Child resting foot on soccer ball.]

[IMG: Children reading in a library.]

We’re an Open Book

Transparency is in our DNA. It's why we publish our annual Impact Report—to share highlights from the past year, commitments for the next, and adventures and learnings along the way. At its heart, it captures all the good made possible by you.
Read the 2025 Impact Report

[H3] Measured by the Company We Keep

TOMS proudly partners with nonprofit organizations that align with our values. These partners are changemakers, advocates and trusted allies working tirelessly in their communities. They're the bridge between your purchase and a child's brighter future, helping further our mission of supporting children's education, health and well-being, both locally and around the world.

[IMG: Child holding TOMS shoe box.]

Save the Children

A global humanitarian organization that does whatever it takes so children can fulfill their rights to a healthy start in life, the opportunity to learn and protection from harm.

[IMG: Friends listening to music.]

Didi Hirsch Mental Health Services

Didi Hirsch provides mental health and suicide prevention services through programs like Teen Line, the leading crisis and support hotline that connects youth with highly trained teen “Listeners” who provide free, confidential peer support and mental health resources.

[IMG: Friends hugging.]

GirlForward

GirlForward increases opportunities for refugee girls displaced by global conflict through mentorship, safe spaces, tutoring, and programming rooted in their identities.

[H4] Beyond the Check

Through our volunteer work, product donations and lasting connections over the years, our support has grown well beyond financial contributions. Here are some of the ways we walk the walk (in stylishly comfortable shoes, of course).

[IMG: A child jumping.]

Commitment to the Planet

Making gains on our
sustainability goals.

[IMG: TOMS team volunteering.]

Volunteering

Annual days off to give back.

[IMG: TOMS Alpargatas.]

ThredUp Partnership

Giving old TOMS a new life.

[IMG: TOMS Team member wearing shirt]

Dedicated to Diversity

Inclusion and anti-racism are
part of our DNA.

Better Tomorrows Begin with You

Every TOMS purchase is more than just a choice of style—it's a decision to make a real difference in your community. Thanks to your trust in TOMS, we’ve been able to support our Giving Partners in implementing life-changing initiatives that address some of the world’s most pressing challenges. Celebrate another impactful year with us by downloading our 2025 Impact Report.

Celebrate another impactful year with us by downloading our 2025 Impact Report.
Read the 2025 Impact Report
Take a peek into the past Impact Report archive

2024 Impact Report
2023 Impact Report
2022 Impact Report

[H1] Frequently Asked Questions

[H3] Order Status
Track Order
[H3] Exchanges & Returns
Begin

Top Questions

[H4] Where's my stuff?
Enter your tracking number above to track your package. Tracking information can be found on your shipping confirmation email.
[H4] What is your return policy?
We accept unworn, unwashed and unaltered items purchased directly from TOMS.com that we receive within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) to our warehouse in Dallas, Texas. When initiating your return, you will be asked if you'd like your refund posted to the original payment method for your order or in the form of store credit to use on TOMS.com. If you elect to have your refund returned to your original payment method, you will be charged a $4.99 restocking fee. If you select store credit, the restocking fee will be waived. Shipping charges are not refundable. Gift Cards (both physical and digital) and other items marked "All sales are final - No returns" are FINAL SALE and are not eligible for return or exchange. Please see "How do I return an item?" within Returns Questions below for further details.
[H4] What are final sale items?
We price items at such a great deal for a limited promotional period and designate "All sales are final - No returns" on the product detail page. These items cannot be returned or exchanged.
[H4] Do you offer exchanges?
We currently offer exchanges for the same item in a different size. If you would like to exchange for a different item, please follow the returns process and place a new order. Exchanged items must be unworn, unwashed, unaltered*, purchased directly from TOMS.com and need to be received at our warehouse within 30 days of your order date. As soon as we receive your return, your exchange order will be processed and shipped out to you. You won't be charged for shipping or any additional costs. Due to constantly changing inventory, we cannot guarantee availability, so we encourage you to return your exchange item as soon as you can. To start an exchange, visit our Returns Portal.
[H4] How much does shipping and handling cost?
Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.
[H4] Can I check the remaining balance on my TOMS® Gift Card?
Yes! Click here to check your remaining Gift Card balance.Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen or damaged cards will not be replaced. Gift cards are non-refundable.
[H4] Do you offer price adjustments?
We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

Orders

[H4] What forms of payment does TOMS.com accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Klarna, TOMS.com Gift Cards, and TOMS.com store credit. We do not accept checks or cash at this time. If you pay with a TOMS.com Gift Card or store credit, you can pay the balance of your purchase with a credit card, PayPal, Apple Pay or Klarna.
[H4] I received an error message when trying to check out. What does this mean?
Please verify that the billing information you have entered is the same as the information that your credit card issuing bank has on file. If you enter billing information that varies from what your bank has on file, your order will not go through.
[H4] I am having a hard time completing my order. What can I do?
Please try clearing your browser cache and cookies, and try to check out again. Feel free to reach out to our customer service team with your email address, device and browser type for further assistance.
[H4] How do I redeem my TOMS® Gift Card?
Redeeming your TOMS Gift Card is easy! Simply enter the Gift Card Code in the field marked "Discount code or gift card" in checkout, then hit "Apply" before submitting your order. If redeemed properly, you will see the gift card balance reflected in the total at the bottom of your screen. Please see our Terms of Sale for more information on TOMS® Gift Cards.
[H4] How do I know if my order was placed successfully?
After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an email confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an email confirming shipment.
[H4] When will my order be processed?
Orders are processed and shipped Monday through Friday, within 1 to 3 business days of the order date. Please note that we do not process orders on weekends and major holidays. All processing times are estimates and may be subject to change.
[H4] Can I cancel an order once it has been placed?
In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them. Please refer to our Returns Questions for details.
[H4] Need assistance shopping on our site?
TOMS.com is committed to accessibility for all. We are working towards meeting all WCAG 2.0 AA standards, but we recognize we are not there yet. Read more about our commitment to accessibility. If you are in need of immediate assistance, please call us at (800) 975-8667.
[H4] Do you restock shoes that are sold out?
Most of our styles are seasonal or limited editions; this means that once they sell out, they will not be restocked. However, some of our classic styles are frequently restocked.
[H4] How can I get a gift receipt?
We do not offer standalone gift receipts at this time, but the packing slip in your package does not display pricing and can be used as a gift receipt.

Klarna

Monthly financing through Klarna is issued by WebBank. Other CA resident loans are made or arranged pursuant to a California Financing Law license.
[H4] What is Klarna?
Klarna and TOMS have partnered to provide flexible online payment options for TOMS shoppers through “Buy now. Pay later.” More information is available on Klarna's website.
[H4] How does pay in 4 interest-free installments work?
Pay in 4 interest-free installments, offered through Klarna, offers you short-term installments that let you spread the cost of a purchase, with no added cost when you pay on time or hassle. Four equal payments are automatically collected bi-weekly from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Learn more about Klarna's payment methods on their website.
[H4] I returned my pay in 4 interest-free installments purchase, what happens next?
Klarna will refund any payments already made back to the original payment method.
[H4] I returned part of my pay in 4 interest-free installments purchase, how does that affect my remaining installments?
Klarna will update the total balance. Any remaining payments are automatically adjusted in the case of partial returns (starting from the last installment and moving forward). Any payments already made will be refunded back to the original payment method.
[H4] Is there a late fee for pay in 4 interest-free installments?
If a payment fails, Klarna may charge a late fee of up to $7 per installment. If payment fails, Klarna will send an email notification with instructions to update your payment method before charging the late fee.
[H4] Will Klarna’s Buy Now. Pay later. impact my credit score?
Klarna does not perform a hard inquiry with the credit bureaus, so your credit score won’t be impacted if you pay with Klarna at TOMS.
[H4] How do I contact Klarna?
You can reach Klarna’s Customer Service team by phone at 844-KLARNA1 (844-552-7621) between Monday-Friday 8am-6pm EST. You can also chat Klarna 24/7 when you log into the Klarna App. Visit Klarna's Customer Service page for additional information.

Returns

[H4] What is your return policy?
We accept unworn, unwashed, and unaltered items* purchased directly from TOMS.com that we receive within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) to our warehouse in Dallas, Texas. When initiating your return, you will be asked if you'd like your refund posted to the original payment method for your order or in the form of store credit to use on TOMS.com. If you elect to have your refund returned to your original payment method, you will be charged a $4.99 restocking fee. If you select store credit, the restocking fee will be waived. Shipping charges are not refundable. Gift Cards (both physical and digital) and other items marked "All sales are final - No returns" are FINAL SALE and are not eligible for return or exchange. Please see "How do I return an item?" below for further details.*Any product(s) that have been altered after delivery will not be accepted for return, including footwear or any other item(s) purchased from TOMS that have been customized with TOMS shoe tattoos. (TOMS does not take responsibility for other items where TOMS shoe tattoos have been applied - including but not limited to computers, leather goods, phone cases, water bottles, etc.) After applying TOMS shoe tattoos to any footwear or other item purchased, the item is considered final sale and non-returnable.
[H4] 45 Day Satisfaction Guarantee
At TOMS, we stand behind our products. If for any reason you are not satisfied with a TOMS product that you have purchased from us or one of our authorized sellers in the United States, you may request a refund or credit within 45 days of the date of purchase.Please note that we are unable to control the quality of TOMS products sold by unauthorized sellers. Therefore, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.All items marked as Final Sale are not eligible for the 45 Day Satisfaction Guarantee.How to Submit a ClaimTo submit a Guarantee request, please contact TOMS Customer Service at 800-975-8667 and have information available regarding where and when you purchased the product. You may also be asked to provide valid proof of purchase, submit photos of your product and its packaging, mail your product to TOMS, or provide other information to assist TOMS in processing your request. You must submit your Guarantee request within 45 days of the original date of purchase. If you are asked to mail your product to TOMS, you must return the item at your own cost. TOMS does not pay or compensate for return shipping costs.Guarantee GuidelinesTOMS reserves the right to verify information, require a valid proof of purchase, and deny Guarantee requests at its discretion in cases of suspected fraud or where TOMS concludes that the purchaser has abused the Guarantee. TOMS may amend or terminate the Guarantee at any time without notice.
[H4] What are final sale items?
We price items at such a great deal for a limited promotional period and designate "All sales are final - No returns" on the product detail page. These items cannot be returned or exchanged.
[H4] What if I am outside the contiguous United States?
If you are outside the contiguous United States (i.e. Alaska, Hawaii, Puerto Rico, APO/FPO or another U.S. territory), you may return unworn, unwashed and unaltered items*. Any such return must be received at our warehouse within 30 days of your order date or it will not be accepted. We do not provide a return shipping label if you are outside the contiguous United StatesMail your return to:RETURNS TOMS C/O Cart.com10300 Sanden Drive, Suite 100Dallas, TX 75238
[H4] What about my refund?
Items should be returned within 30 days of your order date. When initiating your return, you will be asked if you'd like your refund posted to the original payment method for your order or in the form of store credit to use on TOMS.com. If you elect to have your refund returned to your original payment method, you will be charged a $4.99 restocking fee. If you select store credit, the restocking fee will be waived. Shipping charges are not refundable. In order for you to receive your refund back to your original payment method, you must return your item within 30 days of your order date.RAPID REFUNDS: For eligible orders, your refund will be issued once dropped off and scanned by the return carrier. Eligible refunds are issued immediately.Please allow 24 hours for store credit. Some banks may take up to 10 business days. Refunds for some customers can take up to 30 days.If refunded items have not been received by TOMS, a warning email will be sent at 30 days of a potential re-charge. After 45 days, a re-charge for the items not returned may be applied to the original form of payment.If you paid with a TOMS.com gift card or TOMS.com store credit, you will receive the money back as TOMS.com store credit. Your TOMS.com store credit will go back into your TOMS.com account. Don't have an account? Use the same email address you used to make your original purchase to Create an Account. Please see our Terms of Sale for more information on TOMS.com store credit, including details and restrictions. If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account or credit card will vary. Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card/bank/PayPal statement if you are returning multiple items. Refunds are processed based on applicable items and tax charges. We do not refund original shipping charges.
[H4] How do I return an item?
Unworn, unwashed and unaltered item(s)* may be returned. Follow the steps below and note that we must receive your item(s) in our Dallas, Texas warehouse within 30 days of your order date. Items marked as FINAL SALE are not eligible for return.Step 1With your order number and billing or shipping zip code handy, visit our Returns Portal.Step 2Follow the instructions to print your UPS return label.Step 3Package the unworn item(s), including the return form, and bring the package to any authorized UPS location. Once received, it will take some time to