Training Example: vineyard vines – Review the Data, Give Your Score & Compare to the Real AI Evaluation

Skip to Content30% Off Select Summer Styles With Code: COAST | Shop Now >DetailsOffer ends June 22, 2026 at 11:59pm PT. Using code: COAST, enjoy 30% off select full-price styles (as marked). Discount code will automatically be applied to cart. Exclusions may apply, including gift cards and select third-party licensed and custom products. Discount is valid for purchases made (i) on vineyardvines.com, (ii) at participating vineyard vines retail stores and (iii) over the phone (800.892.4982). Discount is not valid at vineyard vines outlet stores or styles purchased on the vineyard vines outlet site (vineyardvines.com/category/vineyard-vines-outlet). Pricing and promotions in stores may vary. No price adjustments on purchases made prior to 6/19/26. Purchases made with this offer are not eligible for future price adjustment. Cannot be combined with any other offer applicable to the same styles other than applicable free shipping offers. Discount applies to merchandise only and not shipping & handling, taxes, or packaging. vineyard vines reserves the right to change, extend or cancel this promotion at any time. Use of this promotion constitutes acceptance of these terms and conditions, except where prohibited by law. International orders excluded. While supplies last.Up to 65% Off All Sale Styles! | Shop Now >New Summer Favorites Just Landed! Shop Our Latest Styles Here >Our New Jeep® Brand Collection Just Arrived ? Shop Limited-Edition Styles Now!Summer EventNewMenWomenKidsPerformanceSaleOur Story

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[H1] Frequently Asked Questions

[H2] Jump to:

Shipping
Returns & Exchanges
Items, Sizes & Care
Payment, Gift Cards & Discounts
Registering & My Account
Connect with Us
Privacy & Security

[H2] Shipping

[H3] Where does vineyard vines ship?

Street addresses, P.O. Boxes (please check box during checkout) and Military APO/FPO address
All 50 states including the District of Columbia (excluding all US Territories)

[H3] When will my order be shipped?

We strive to process orders as quickly as we possibly can. Orders placed Monday through Friday are usually shipped within 48 hours. Please note that during periods of high volume, it will take longer (sales, major promotions, Friends & Family, during the holidays, etc.) Orders placed over the weekend are usually shipped the next business day. If you need your order to go out the same day you place it, please place your order before noon ET using an expedited service (excludes Saturday, Sunday and Holidays) and we'll be sure to do our best to get you your merchandise in time. Personalized items, the sale of which are final, typically ship within 3 to 5 days. Please note that during periods of high volume, it may take longer.

[H3] When will my order be delivered?

Once processed, orders are shipped via Standard Ground (unless an expedited service is chosen). Standard Ground is delivered within 5-7 business days to most U.S. locations; however, we've found that orders will arrive even sooner than that.

[H3] How can I track my order?

Once an order has shipped, you will receive an email with tracking information. This email might wind up in your spam email folder, so be sure to add vineyard vines to your safe list.

[H3] What if I'd like to change my order after it's placed?

We apologize, but we cannot make changes, adjustments, or cancellations to an order after it has been submitted. We may still be able to help, though! Just give us a call at 800-892-4982.

[H3] Can I ship to an address that is different from my billing address?

Absolutely! When you set up your vineyard vines account, you're able to enter separate shipping addresses and save addresses that you may want to ship to in the future.

[H3] Why are my purchases being sent to me in multiple shipments?

You may have ordered a number of items that don't fit into one box, or we are shipping your item from one of our store locations. You will receive an email with a tracking number and item list for each of your packages.

Please note, in order to fulfill your order to the best of our ability we sometimes ship your items directly from one of our stores which can result in multiple shipments for a single order. When this happens you may notice multiple posts to your credit card for a single order. The initial authorization is not a charge and will disappear from your account in a business day or so. If your order contains both ready-now and customized pieces, ready-now pieces will ship at once and customized items will take an extra 3-5 days to decorate and ship. Please expect multiple parcels.

[H2] Returns & Exchanges

[H3] HOW CAN I RETURN OR EXCHANGE A PURCHASE?

Please click here to start your vineyardvines.com FREE return. You will need your order ID and shipping zip code. The order ID can be found on the order confirmation email or packing slip placed inside the shipping box. If you cannot locate your order ID, please contact customer service at 1-800-892-4982.

You will be given two options for a return.

Drop off at a UPS store.We will provide you with a pre-paid printable return label. This requires the item to be packaged before returning.

Drop off at a Happy Returns location.We will provide you with a QR code that should be presented when you return. No packaging or label required. Please note that the QR code will expire in 30 days.

If you choose a refund, you will receive credit to your original form of payment immediately after your package is dropped off.

[H3] Return policy

Please click here to start your vineyardvines.com FREE return. You will need your order ID and shipping zip code. The order ID can be found on the order confirmation email or packing slip placed inside the shipping box. If you cannot locate your order ID, please contact customer service at 1-800-892-4982.

You will be given two options for a return.
Drop off at a UPS store. We will provide you with a pre-paid printable return label. This requires the item to be packaged before returning.
Drop off at a Happy Returns location. We will provide you with a QR code that should be presented when you return. No packaging or label required. Please note that the QR code will expire in 30 days.
If you choose a refund, you will receive credit to your original form of payment immediately after your package is dropped off.

Holiday gifts can be returned new, unused and with the garment tags still attached. We only accept returns for products purchased at vineyard vines stores or through the vineyard vines website. Regular priced items can be returned within 60 days and sale items within 30 days of purchase to refund the purchaser's credit card. After that timeframe your gift recipient can receive a gift card or store credit for their gift return.

Online and Retail Store Purchases:

Proof of purchase can be established with a receipt or if we can find your transaction in your vineyard vines account.

Items purchased at Morrisville, NC and Arlington, VA can only be returned or exchanged at these purchase locations.

Items purchased at the Mashpee location can only be returned at the Mashpee location for a full refund. All items purchased at the Mashpee location, with the exception of custom, can be exchanged at any vineyard vines store. Items purchased at other vineyard vines locations may be exchanged if Mashpee has the item in their system, if not, the item will need to be returned at any vineyard vines store aside from the Mashpee location, as this is our partner location.

Full-price items with proof of purchase:

Within 60 days of purchase: Full refund or merchandise credit
After 60 days of purchase: Merchandise credit of last retail value

Sale items with proof of purchase:

Within 30 days of purchase: Full refund or merchandise credit
After 30 days of purchase: Merchandise credit of purchase value
After 60 days of purchase: Merchandise credit of last retail value
Items purchased during the 50% off Whale of a Sale are final sale

Without proof of purchase, returns will be processed and the customer will be issued merchandise credit of last retail value.

Final Sale Items:

All Whale of a Sale 50% off, Clearance, Outlet, Final Sale and Customized Items are not eligible for return, exchange, refund or credit.

Items purchased with cash in store:

Items purchased with cash at a retail store location and returned to our online fulfillment center with original receipt or packing slip will be refunded to a gift card. Retail locations will refund the purchase in the original form of payment.

Outlet

Merchandise purchased at vineyard vines outlet locations may be eligible for return, exchange, refund or merchandise credit within 30 days of purchase.

Merchandise must be returned in its original condition.

Returns must be accompanied by the original receipt.

All Clearance or Final Sale Items are not eligible for return, exchange, refund or credit.

Merchandise purchased at an outlet store cannot be returned to a retail store or to our online fulfillment center.

Whalehouse and Sample Sales

Merchandise purchased at a Whalehouse or Sample Sale is FINAL SALE. Returns or exchanges are not accepted.

Most locations accept returns of online orders (with the exception of Mashpee, MA, Birmingham, AL, Memphis and Nashville, TN, and any outlet locations)

Faulty Items

Items are classified as faulty if they are not of standard quality or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty or accepted for return.

Purchase Information

When returning your item(s), providing your receipt or order number helps us to locate your purchase. If you return your items without a receipt, we will need additional information to help you with your return. Please note this may add additional time for us to process your return. To return items in stores, you must present a receipt.

Gift Returns

We would be more than happy to help you return your gift. Returns with Gift Receipt are eligible for return, exchange, refund or merchandise credit.

Online Exchanges

Please place a new order online and return your original purchase.

Frequent Return Activity

We offer a generous return policy for our customers. However, customers returning items repeatedly or in bulk may be refused at our discretion.

[H3] Exchange policy

Please give us a call at 1-800-892-4982 to process an exchange. In this case, you will be charged for the merchandise on its way to you (shipping is on us, of course), and you'll be credited for your original purchase as soon as we receive your return.

[H3] How long will my return/exchange take to be processed?

If you choose a refund, you will receive a gift card or credit to your original form of payment 3-5 business days after your original item is accepted at the warehouse.

[H3] Can I exchange a Gift Card?

All sales of Gift Cards are final and are not eligible for exchanges.

[H3] Price adjustments

vineyard vines will honor a one-time price adjustment within 7 days of your order's shipment date.

Purchases made with any type of offer/promotion are not eligible for price adjustment, that includes but not limited to Flash Sales, Friends & Family and Whale of a Sale.

To receive a price adjustment, please contact one of our Customer Care representatives at 800-892-4982 or email: tieguys@vineyardvines.com. Be sure to have your order number handy (this is found on your packing slip or in your order confirmation email.)

Prices and promotions in our stores may vary.

[H2] Items, Sizes & Care

[H3] Resale and Bulk Orders

Products sold on our vineyard vines website are not for resale. If we suspect you are purchasing products for resale, we reserve the right to limit the number of items purchased or to refuse or cancel your order. If you are interested in becoming an authorized vineyard vines retailer and purchasing vineyard vines products for resale, please contact wholesale@vineyardvines.com for assistance.

[H3] Stickers

If you are writing to request a sticker, please note that all sticker requests must be mailed to the address below with a pre-addressed, postage-paid envelope.

Vineyard vines sticker request
181 harbor drive
Stamford, CT 06901

[H3] If a certain items is out of stock, when will it come back in stock?

To find out when a product will be back on the shelves, please call 800-892-4982. Also, please check back on the site regularly, you never know when your size or color choice may pop up!

[H3] Where is my closest vineyard vines store? What stores in my area carry vineyard vines?

We offer our products at vineyard vines stores, vineyard vines outlet stores and select retail stores throughout the country. Use our store locator to find the closest store to you.

[H3] Is gift packaging available?

Yes! You can select a complimentary gift package for each item at checkout.

If you are ordering a Gift Card, please note this will come in a vineyard vines card holder.

Our ties come with a complimentary gift box.

Note: Gift boxes will not be available during Whale of a Sale

[H3] How do I know which size will fit?

Check out our size charts to help determine what will work best for you and/or your loved ones.

[H3] Size charts

Please find more information about sizing in our size charts.

[H3] How tall is too tall for a boys’ tie?

Our boys’ ties are generally geared toward young men 5 feet tall and under.

[H3] Do you make extra-long ties?

We do! Look for "Extra-Long" in the product name while shopping our selection of ties.

[H3] How do I clean my tote bag?

The best method we’ve found is simply spot cleaning as necessary. You can also take your tote to the dry cleaner, but be sure to point out the silk trim.

[H3] I’m thinking about ordering custom vineyard vines products. Where do I start?

With our custom products, it’s never been easier to get exactly what you want. Let’s get personal!

For general inquiries contact custom@vineyardvines.com
For custom products for your wedding contact weddings@vineyardvines.com
For fraternity and sorority related inquiries contact greek@vineyardvines.com
For all collegiate and school related inquiries contact college@vineyardvines.com
If you’d prefer to discuss your custom products over the phone, please call 800-435-9008

[H2] Payment Options, Gift Cards & Discounts

[H3] What forms of payment does vineyardvines.com accept?

Visa
American Express
MasterCard
Discover Card
China UnionPay
Apple Pay
PayPal
vineyard vines Gift Cards
Additional international payment methods displayed at checkout, where applicable

vineyard vines does not accept cash, checks or money orders for online purchases.

[H3] Does vineyard vines charge sales tax?

vineyard vines charges sales tax in the following states: AL, AR, CA, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NV, NJ, NM, NY, NC, OH, OK, PA, SC, TN, TX, VT, VA, WA

[H3] Does vineyard vines immediately charge my credit card?

No, you are not charged until your order ships. An initial authorization will be posted to your card but no funds are taken until your items are on their way! Please note, sometimes orders are shipped in multiple packages and this might cause multiple, smaller posts on your bank statement for your single order.

[H3] Where can I buy a vineyard vines Gift Card? Applies to US addresses/customers only

There are three ways to purchase a vineyard vines Gift Card: Applies to US addresses/customers only

Purchase a

Skip to Content30% Off Select Summer Styles With Code: COAST | Shop Now >DetailsOffer ends June 22, 2026 at 11:59pm PT. Using code: COAST, enjoy 30% off select full-price styles (as marked). Discount code will automatically be applied to cart. Exclusions may apply, including gift cards and select third-party licensed and custom products. Discount is valid for purchases made (i) on vineyardvines.com, (ii) at participating vineyard vines retail stores and (iii) over the phone (800.892.4982). Discount is not valid at vineyard vines outlet stores or styles purchased on the vineyard vines outlet site (vineyardvines.com/category/vineyard-vines-outlet). Pricing and promotions in stores may vary. No price adjustments on purchases made prior to 6/19/26. Purchases made with this offer are not eligible for future price adjustment. Cannot be combined with any other offer applicable to the same styles other than applicable free shipping offers. Discount applies to merchandise only and not shipping & handling, taxes, or packaging. vineyard vines reserves the right to change, extend or cancel this promotion at any time. Use of this promotion constitutes acceptance of these terms and conditions, except where prohibited by law. International orders excluded. While supplies last.Up to 65% Off All Sale Styles! | Shop Now >New Summer Favorites Just Landed! Shop Our Latest Styles Here >Our New Jeep® Brand Collection Just Arrived ? Shop Limited-Edition Styles Now!Summer EventNewMenWomenKidsPerformanceSaleOur Story

Skip to Content30% Off Select Summer Styles With Code: COAST | Shop Now >DetailsOffer ends June 22, 2026 at 11:59pm PT. Using code: COAST, enjoy 30% off select full-price styles (as marked). Discount code will automatically be applied to cart. Exclusions may apply, including gift cards and select third-party licensed and custom products. Discount is valid for purchases made (i) on vineyardvines.com, (ii) at participating vineyard vines retail stores and (iii) over the phone (800.892.4982). Discount is not valid at vineyard vines outlet stores or styles purchased on the vineyard vines outlet site (vineyardvines.com/category/vineyard-vines-outlet). Pricing and promotions in stores may vary. No price adjustments on purchases made prior to 6/19/26. Purchases made with this offer are not eligible for future price adjustment. Cannot be combined with any other offer applicable to the same styles other than applicable free shipping offers. Discount applies to merchandise only and not shipping & handling, taxes, or packaging. vineyard vines reserves the right to change, extend or cancel this promotion at any time. Use of this promotion constitutes acceptance of these terms and conditions, except where prohibited by law. International orders excluded. While supplies last.Up to 65% Off All Sale Styles! | Shop Now >New Summer Favorites Just Landed! Shop Our Latest Styles Here >Our New Jeep® Brand Collection Just Arrived ? Shop Limited-Edition Styles Now!Summer EventNewMenWomenKidsPerformanceSaleOur Story