Training Example: Avanti Go Travel Insurance – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H1] Travel insurance that lets you go with a smile

Find us on price comparison sites

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[H2] Travel insurance that lets you go with a smile

Find us on price comparison sites

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[H2] Single

Single Trip Travel Insurance helps to leave the worry at home

Single Trip Insurance can help you go away with peace of mind, safe in the knowledge that we’ll be there if you need us.

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[H2] Annual

Cover all your trips in one go for the whole year

Annual Travel Insurance gives you flexibility to travel as and when you please, with no extra fuss. Limits apply.*

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[H2] Medical

All pre-existing medical conditions are considered for protection

Looking for travel insurance with medical conditions is easy with online screening on all price comparison websites.

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*Please see policy documents for further details.

[H2] choose the right cover for you

[H2] Established

Unlimited Medical Expenses

£2,000 Cancellation Cover

£500 Trip Interruption

£1,000 Missed Departure

£2,000 Baggage

Excess: £100

[H2] Premium

Unlimited Medical Expenses

£4,000 Cancellation Cover

£1,000 Trip Interruption

£1,000 Missed Departure

£2,000 Baggage

Excess: £75

[H2] Platinum

Unlimited Medical Expenses

£8,000 Cancellation Cover

£1,000 Trip Interruption

£1,000 Missed Departure

£2,000 Baggage

Excess: £75

[H2] Get Help with your Policy

[H2] Contact & FAQs

View now

[H2] Claims

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[H2] Policy Documents

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[H2] About us

Avanti Go Travel Insurance is available on price comparison websites, allowing you to find our best deal for your holiday with ease. We’re different from regular Avanti Travel Insurance in that we’re specifically designed for price comparison websites, keeping premiums low so everyone can travel with reassurance.Avanti Go is arranged and administered by ROCK Insurance Services, a travel insurance broker with over 20 years experience in delivering travel insurance products and quality customer service. As part of the Staysure Group they work alongside the Avanti Travel Insurance team to ensure all our customers get the same great service and support.

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[H2] Struggling to find cover for your pre-existing medical conditions?

We understand how important it is for your travel insurance to offer the right level of cover so you can travel with confidence. If you need specialist coverage, we recommend checking out The Money and Pensions Service or calling them on 0800 138 7777, open Mon-Fri: 8:00-18:00. They can provide a full list of specialist medical travel insurance providers who might be able to help.

[H1] Help

Contact us

[H2] Frequently asked questions

Understanding your insurance

Do you cover pre-existing medical conditions?

Yes, we cover a wide range of pre-existing medical conditions. You must declare these to us, either within your online medical screening or over the phone and Avanti Go must have accepted to cover them in writing for you to be covered.If we have been unable to insure your medical conditions, we recommend checking out BIBA’s medical directory or calling them on 0370 950 1790. They can provide a full list of specialist medical travel insurance providers who might be able to help.

What is an excess in travel insurance?

The excess is the amount you pay when you make a claim which is set out in the table of benefits. This cost will be deducted per person, per policy section for each incident which results in a claim.

Are the cover limits stated in the policy documents per person or per policy?

All limits are per insured person apart from Legal & Liability which has a maximum of £25,000 cover per person, up to £50,000 total per policy.

What holiday destinations do you provide cover for?

EuropeAlbania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, the Czech Republic, Cyprus, Denmark, Estonia, the Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece (including the Greek Islands), Hungary, Iceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Republic of Ireland, Romania, the Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain (including the Balearic Islands and the Canary Islands), Sweden, Switzerland, Turkey, Ukraine and the Vatican City.Worldwide Excluding: USA, Canada, Caribbean, Bermuda, Mexico, Singapore, Thailand, China and Hong Kong All countries of the world EXCEPT: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Bonaire, St Eustatius and Saba, Canada, Cayman Islands, China, Cuba, Curaçao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Hong Kong, Jamaica, Martinique, Mexico, Montserrat, Netherlands Antilles, Puerto Rico, Singapore, St Barthelemy / St Barts, St Croix, St Kitts and Nevis, St Lucia, St Maarten/St Martin, St Pierre and Miquelon, St Thomas, St Vincent and the Grenadines, Thailand, Trinidad and Tobago, Turks and Caicos Islands, the United States of America, Virgin Islands (UK), Virgin Islands (US).Australia and New Zealand Covers travel to the same countries as Worldwide Excluding.WorldwideAll countries of the world.Excluded CountriesWe do not provide cover to those countries or parts of countries where the Foreign, Commonwealth & Development Office (FCDO) or World Health Organisation (WHO) have advised against travel.

I am travelling to Europe and have a UK Global Health Insurance Card, do I still need travel insurance?

We recommend still taking out travel insurance as it provides benefits over and above the medical treatment costs that are covered by the Global Health Insurance Card (GHIC), and may be a condition of your trip booking depending on your trip operator.

Is there a limit to the number of days I can be abroad on an Annual Multi Trip policy?

Yes, you can travel abroad for up to 50 days at a time if you are 70 years old or younger, and up to 35 days at a time if you are over 70. You can travel up to a maximum of 183 days total on your Annual Multi Trip policy.

Do you cover non-UK residents?

Our policies are only available to residents of the United Kingdom, Channel Islands or Isle of Man.

How do you define a UK resident?

People that reside in the UK and that they are registered with a GP in the UK.
Customers must have their main home in either England, Scotland, Wales, Northern Ireland, the Channel Islands or the Isle of Man, and have resided there for more than 6 of the previous 12 months;
Customers must have a National Insurance number if aged 16 or above (not applicable if you are a resident of the Channel Islands or the Isle of Man);

I’m a British Citizen living abroad - can I book travel insurance with you?

Unfortunately not. You must be a permanent resident of the UK to be eligible to purchase travel insurance from us. Your trip must also start and finish in the UK too.

I’m over 75 - can I still get travel insurance?

Yes, our policies have no upper age limit.

Am I covered to travel within the UK?

Single Trip – If the UK is chosen as a destination on your policy, you are covered for travel within the UK with no further requirements or minimum nights stay.
Annual Multi-Trip – Where you have selected Annual Multi-trip your policy is valid for UK travel where you are travelling solely within the United Kingdom, Channel Islands or the Isle of Man, if you have prebooked 2 or more consecutive nights paid accommodation.

Does the day I start my policy affect my cancellation cover?

Single trip – No, cancellation cover applies from the moment of purchase. Annual Multi Trip – Yes, cancellation cover does not apply until the start date of your Annual policy. To change the date your Annual policy starts please call us on 0333 014 2722.

Policy Documents

What is my policy certificate?

Your policy certificate, also referred to as policy schedule, is the confirmation and details of your travel insurance. It is sent via email upon purchasing a policy and contains all the details of your cover, claims information and links to your policy documents.

Can I have my policy documents posted to me?

It’s more sustainable and perfectly fine to take the digital copies of your policy documents away with you.
However, you can either print your documents yourself at home or contact us by emailing [email protected] or calling 0333 014 2722 to request they be posted to you.

Where can I find my policy documents?

Your policy documents are sent via email after purchase. Please check your junk or spam folder.If you still cannot locate your documents please contact us on 0333 014 2722 or [email protected] to check your email address is correct and re-send your documents.

What is my medical declaration letter?

Your medical declaration letter is attached to your policy certificate and is written confirmation of the cover for your declared pre-existing medical conditions.

Claims

What do I do if there's an emergency during my trip?

If you have a medical emergency that requires a hospital visit, or seeing a doctor or clinic, call our Emergency Medical Assistance team on: +44 1403 470 544, or +1 833 716 7356 if calling from a landline in the USA or Canada, or 00 1 819 481 1250 if calling from Mexico or a UK mobile device in the USA or Canada. These lines are open 24/7.If your outpatient treatment is likely to cost more than £350 or you are admitted into hospital abroad, someone must call The Assistance Team 24-hour medical emergency helpline as soon as possible. If you have to cut short your trip, The Assistance Team must authorise this in advance. Failure to contact The Assistance Team may mean that we are not able to provide cover, or we may reduce the amount we pay for your medical treatment, or additional travel expenses.Where you have a valid claim, and your medical expenses exceed £350 we will look to settle the bill directly with the medical provider where possible.

How do I make a claim?

Full details on how to make a claim are available in the policy wording or in our claims page here:

Claims

My airline cancelled my flight - is this covered?

Your airline should step in as they have a duty of care to help you. Under European Air Passenger Regulations any carrier licensed in an EU Country must offer you either a full refund or alternative flights. Check your rights on the Civil Aviation Authority website. If your carrier is not licensed in an EU country you may be covered under the Cancellation or Travel Disruption section of your policy.

Am I covered if my trip is going ahead as planned but I no longer wish to travel?

No. We understand how this can make your trip less enjoyable and you may not be able to recover the costs you’ve already spent, but unfortunately this wouldn’t be covered – as it’s still your choice whether to go or not. It’s usually worth speaking to your tour operator or travel provider to see if they can move your dates.

I lost my passport - what do I do?

If your passport is lost or stolen while you’re on a trip, please check your Policy Certificate and Policy Wording to see what’s covered under the Loss of Passport benefit of your policy.You may be covered for the cost of obtaining an emergency travel document from the Foreign, Commonwealth and Development Office (FCDO), along with travel and accommodation costs if you need to travel to get them. Please note however, that you will not be covered for the cost of the document itself.Here’s what to do:Report the loss or theft of your passport to the local police as soon as possible. You will need to obtain the crime reference details they provide for the Lost or Stolen Passport Notification form.Next, to get the ball rolling with replacement documents, you will need to report your passport as lost or stolen on the gov.uk website, or alternatively, give them a call on  +44 (0) 20 7008 1500. They’ll let you know where your local FCDO office is to collect your emergency travel document and how long it’s likely to take. You will need to pay for the document and claim it back from us once you’re back in the UK.If you need to travel to collect your replacement document, remember to keep all receipts for travel and accommodation.Once you’re home, please get in touch with our Claims team.

Renewals

What is the process for automatic renewals?

We will contact you by email at least 21 days before the end of your insurance period. If you still meet our eligibility criteria, we will seek to automatically renew your policy, including any optional covers you have selected, by using the latest details you provided to us.You will be provided with a renewal invitation which you should check to ensure all your details are still correct and relevant. Your renewal invitation will have information on how you can make changes to your details or tell us if you do not wish to renew your insurance before your renewal date.

How can I stop my Annual Multi Trip policy being automatically renewed?

You will be given the option to opt out of auto-renewal during purchase. If you change your mind and no longer wish to have your Annual Multi-Trip policy renewed please call us on 0333 014 2722 or email [email protected].
Please cancel your automatic renewal at least 7 days before your renewal date to prevent payment being taken.

Why did my policy not automatically renew?

Sometimes we are unable to renew an Annual Multi Trip policy. You will still receive reminders in the lead up to your policy expiring.
Reasons why your policy may have failed to renew:
You purchased your policy through a price comparison website that handles your payment details, therefore we have no way to automatically renew your policy.
Your card details are no longer valid, if this is the case you will have received a notice to call us to update your details 7 days prior to your policy end date.
You are no longer eligible for the policy you purchased prior, this could be due to the risk of your medical conditions increasing with age.
Your policy premium increased by a significant amount – we will not automatically renew your policy if your new premium exceeds a high perecentage increase of the original price you paid.

Sports and Activities

Am I covered to go on a Cruise?

No cover is provided for cruise holidays unless you have declared this to us and “Cruise: Covered” is shown on your Schedule. Optional Cruise extension is available to add to your policy. Payment of an additional premium will be required.Optional cruise extension also offers:Missed port departure provided you allowed enough time to reach the port and the delay wasn’t known in advanceCabin confinement cover if you’re confined to your cabin due to illness; this doesn’t cover claims linked to a pre-existing medical condition unless it’s been declared and acceptedItinerary change cover Unused excursion cover Cruise interruption cover Full terms, conditions, and exclusions are detailed in the policy wording. Please note we will not cover any claim under any section of your policy arising from a cruise holiday, where “Cruise: Not covered” is shown on your Schedule and where any required additional premium has not been paid.

I might be taking part in activities while I’m away, will I be covered to do them?

A wide range of sports and activities are covered as standard on all of the policies at no additional cost as long as you are participating on a non-competitive and non-professional basis during any trip and you are following local laws and regulations and using any recommended safety equipment.  Limits, excesses and exclusions apply, For full details please refer to your policy wording.

What does no cover for personal accident and personal liability mean?

Personal accident – This is a lump-sum payment made to you if you suffer a permanent disability or death as a result of an accident. It’s worth noting that you’ll still be covered for medical costs under the terms and conditions of your policy,Personal liability – This is costs to cover you if you become liable for accidentally injuring someone, or causing accidental loss or damage to their property.We recommend contacting the organiser to check what insurance they have in place. You may be covered by the organiser’s third party insurance, or it may be possible to find cover through a specialist provider for your particular sport.

Am I covered for scuba diving?

Qualified divers, diving with a qualified divebuddy and in accordance with the guidelines of the relevant diving organisation with which you are qualified will be covered as follows:PADI Open Water: max depth 18 metresBSAC Ocean Diver: max depth 20 metresBSAC Sports Diver, BSAC Dive Leader & PADI Advanced Open Water: max depth 30 metresOther qualifications may be accepted but must be declared to us prior to travel.If you do not hold a diving qualification, we will only cover you to dive to a maximum depth of 18 metres wh

[H1] Claims

[H2] Before you make a claim

Please have your insurance policy number to hand, and have ready any documents you may have that could be relevant to your claim for cover as detailed under Sections 1 to 10 of your Policy Wording (for example Medical Certificates, travel tickets, boarding passes, letters from authorities/ public transport providers/airlines, depending on which section of cover you are claiming for).
If you do not have any documents with you, your claim might be delayed; please ask the operator for assistance.

[H2] How to claim

[H2] Emergency Claims

If you have a medical emergency while on your trip that requires a hospital visit, seeing a doctor or clinic, call our Emergency Medical Assistance team on:

USA or Canadian Landlines:

+1 833 716 7356

Mexico or mobile devices in North America:

00 1 819 481 1250

Everywhere else:

+44 1403 470 544

Phone lines are open 24/7

If your outpatient treatment is likely to cost more than £350 or you are admitted into hospital abroad, someone must call The Assistance Team 24-hour medical emergency helpline as soon as possible. If you have to cut short your trip, The Assistance Team must authorise this in advance. Failure to contact The Assistance Team may mean that we are not able to provide cover, or we may reduce the amount we pay for your medical treatment, or additional travel expenses.Where you have a valid claim, and your medical expenses exceed £350 we will look to settle the bill directly with the medical provider where possible.

[H2] Non-Emergency Claims

[H2] For all travel claims except those under legal costs & expenses:

Claim online

[H2] Call +44 1403 788 983

[H2] Open: Mon-Fri: 9:00-17:00

[H2] For claims under legal costs & expenses:

Claim online

[H2] Call 0117 934 0548

[H2] Open 24/7

[H1] Policy documents

[H2] Where did you purchase your policy?

[H3] For policies purchased on or after the 12th March 2026

Travel Insurance Policy Wording

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Established Insurance Product Information Document

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Premium Insurance Product Information Document

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Platinum Insurance Product Information Document

Terms of Business

[H3] For policies purchased between the 5th February 2026 and the 11th March 2026

Travel Insurance Policy Wording

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Established Insurance Product Information Document

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Premium Insurance Product Information Document

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Platinum Insurance Product Information Document

Terms of Business

[H3] For policies purchased before the 5th February 2026

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Travel Insurance Policy Wording & Terms of Business

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Established Insurance Product Information Document

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Premium Insurance Product Information Document

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Platinum Insurance Product Information Document

[H3] For policies purchased on or after the 3rd of June 2026

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Travel Insurance Policy Wording

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Established Insurance Product Information Document

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Premium Insurance Product Information Document

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Platinum Insurance Product Information Document

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Terms of Business

[H3] For policies purchased between the 4th March 2026 and the 2nd June 2026

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Travel Insurance Policy Wording

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Established Insurance Product Information Document

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Premium Insurance Product Information Document

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Platinum Insurance Product Information Document

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Terms of Business

[H3] For policies purchased on before the 4th March 2026

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Travel Insurance Policy Wording & Terms of Business

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Established Insurance Product Information Document

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Premium Insurance Product Information Document

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Platinum Insurance Product Information Document

A different price comparison website

[H3] For policies purchased on or after the 5th February 2026

Travel Insurance Policy Wording

Established Insurance Product Information Document

Premium Insurance Product Information Document

Platinum Insurance Product Information Document

Terms of Business

[H3] For policies purchased before the 5th February 2026

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Travel Insurance Policy Wording & Terms of Business

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Established Insurance Product Information Document

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Premium Insurance Product Information Document

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Platinum Insurance Product Information Document