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[H2] Each moment insured, everything secured
RBC Insurance makes it easy to find expert advice, money-saving tips, and a range of insurance options for every moment of life.

Choose a product

Term Life Insurance

Guaranteed Acceptance

Disability Insurance

Car Insurance

Home Insurance

Travel Insurance

LoanProtector® Insurance

HomeProtector® Insurance

Get a quote
Easy online claims
[H4] Submit your claim in just a few steps.
File a claim
Advisor support
[H4] Get free expert advice with no commitments.
Call 1-800-769-2568
[IMG: A happy couple protected by personal insurance coverage in Canada]
[H2] Find insurance coverage for all your needs
Auto insurance
Home insurance
Life insurance
Travel insurance
Injury & illness insurance
Credit & loan protection
Retirement protection investment
[H2] Insurance for every stage of life
Select a life stage to discover tailored insurance solutions designed for your specific needs.
[IMG: Young Families]
[H3] Young families
[IMG: Launching a business]
[H3] Launching a business
[IMG: Planning Retirement]
[H3] Planning retirement
[H1] Personal insurance
Personal insurance helps protect your finances against life’s uncertainties, especially when someone depends on you financially. Whether you’re buying a home, getting married, or welcoming a new baby, our coverage options are tailored to protect what’s most important to you.
[IMG: Mother in wheelchair with daughter on her lap, protected by personal disability insurance]
20+Insurance products to choose from
[IMG: New parents holding their baby, protected by personal insurance coverage]
for new parents#1for broker relationship management4
[IMG: Couple smiling looking out the window of car, covered by personal vehicle insurance]
4.8 Millioninsured clients
At RBC Insurance, we value personal connections. That’s why our network of advisors is at the heart of what we do—they’re committed to finding the solutions that fit your needs. With us, you’re not just a policyholder; you’re a part of a community where people truly matter.
[IMG: New homeowners moving a couch into their new house, protected by personal home insurance]
for new homeowners
Savings offer!
[H2] Save by combining home and auto insurance
Save up to 10% when you insure your main residence and personal vehicle(s) today.
Start a combined quote
Learn about bundling
[IMG: A family covered by personal insurance in Canada for home and auto coverage]
[H2] Already a client?
Learn more about how you can manage your insurance policy online. Looking to make a claim? No problem, we’ve made our claims process simple, fast, and easy to do online.
[H4] Make a claim with our easy online process
Save time by submitting your insurance claim online. Just follow a few simple steps to get back to your days with peace of mind.
Make a claim
[IMG: Personal insurance claim]
[H4] Calculate how much insurance you need
Curious about the right amount of coverage you need? Our calculators can generate a recommendation for you in seconds.

Choose a product

Life insurance calculator

Disability insurance calculator

Annuity calculator

Critical illness calculator

Calculate insurance
[H4] Manage your insurance policies online
Conveniently access, review and manage your home, auto, life and health insurance policies anywhere, anytime.
Explore insurance online
[IMG: Personal insurance policy]
[H2] Whatever your needs, we can help.
Call an RBC Insurance Advisor today or request an advisor contact you.
Book a call
or
Call 1-800-769-2568
[IMG: A father and son covered by an RBC personal insurance plan]
[H2] Learn more about insurance
Learn how insurance works to help you get what you need—and avoid what you don’t.
[IMG: Featured Image]
Car Insurance
[H4] Seven Ways to Save Money on Car Insurance
Here are some helpful tips that can help you save money on your car insurance.Read more
[IMG: Featured Image]
Life Insurance
[H4] Three Things To Do Before You Buy Life Insurance
Shopping for life insurance can feel intimidating at times — but a little preparation can go a long way. Here are 3 tips to get you started.Read more
[IMG: Featured Image]
Home Insurance
[H4] Nine Ways to Save on Home Insurance
Here are nine ways to help you get the home insurance coverage you need, at a price you can afford.Read more
Learn more about Insurance
View Legal DisclaimersHide Legal Disclaimers
Legal Disclaimer1
All savings opportunities are based on filed discounts and rates in force and vary based on each individual’s insurance profile and are not guaranteed. Savings also vary by the province or territory you live in. Certain conditions, limitations and exclusions may apply. The bundle and save discount also excludes endorsements (any additional, usually optional, enhancements that you add to your policy). For detailed information about how savings could apply to you, speak with a licensed RBC Insurance advisor.
Legal Disclaimer2
The home security system discount through RBC Insurance is not available in Ontario, Alberta or British Columbia and is not applicable to condo and tenant insurance policies. There are specific eligibility requirements to qualify for the home security discount.
Legal Disclaimer3
All savings opportunities are based on filed discounts and rates in force and vary based on each individual’s insurance profile and are not guaranteed. Savings also vary by the province or territory you live in. Certain conditions, limitations and exclusions may apply. The bundle and save discount also excludes endorsements (any additional, usually optional, enhancements that you add to your policy). For detailed information about how savings could apply to you, speak with a licensed RBC Insurance advisor.All terms and conditions are contained in the applicable insurance policy. Home and auto insurance products are distributed by RBC Insurance Agency Ltd. and underwritten by Aviva General Insurance Company. In Quebec, RBC Insurance Agency Ltd. Is registered as a damage insurance agency. As a result of government-run auto insurance plans, car insurance is not available through RBC Insurance in Manitoba, Saskatchewan and British Columbia.
Legal Disclaimer4
NMG Consulting Canadian Individual Life Insurance Study 2022 Investment Executive Insurance Advisors’ Report Card

Home > Personal Insurance > Claims service
[H1] Claims

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Life

Loan, mortgage & credit

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[H2] Car insurance claims

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Online

Phone

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OnlinePhoneExisting claim
[H3] Submit a claim online
To save you time, we’ve made it easier to submit your claim online.
Start an auto claim online
Should you make a claim?
For confidential and anonymous claims advice1, call 1-866-953-8285 (Mon-Fri, 9am-5pm, ET).
Note: Available in all provinces and territories except Québec.
Quebec residents may call 1-800-769-2526 for questions about their policy and coverages.
[H3] What to expect when making a claim*
Claims advisors are ready to help you make the claims process as quick and easy as possible.
Starting your claim
You’ll need to provide some details about what happened. Try to make your claim as soon as possible so that your claims advisor can get started on it for you.
Reviewing your claim
After reviewing your claim, your claims advisor may decide to handle it over the phone or send an adjuster to assess your claim and give you a time and cost estimate for repairs.
Getting back to normal
If you wish, a claims advisor will schedule repairs and any care you need through our premiere vendor network:
Premiere Auto Repair Centres: Receive quick service and Aviva’s lifetime guarantee.
Premiere Healthcare**: Get the care you need if you’re injured in an accident.
* Depending on your claim, you may need to take additional steps or provide more information.** Not available in Quebec.
[H3] Make a claim by phone
Call us first to make a claim request. Having the policy number handy when you call will help us give you faster service. If you can’t find it, don’t worry—we can still assist you.
Canada & U.S.
1-800-769-2526
(Toll Free)
Make a claim 24/7
On a Rogers cell phone
#722
Make a claim 24/7
Outside Canada & U.S.
905-608-8945
(Collect)
Make a claim 24/7
Should you make a claim?
For confidential and anonymous claims advice1, call 1-866-953-8285 (Mon-Fri, 9am-5pm, ET).
Note: Available in all provinces and territories except Québec.
Quebec residents may call 1-800-769-2526 for questions about their policy and coverages.
[H3] What to expect when making a claim*
Claims advisors are ready to help you make the claims process as quick and easy as possible.
Starting your claim
You’ll need to provide some details about what happened. Try to make your claim as soon as possible so that your claims advisor can get started on it for you.
Reviewing your claim
After reviewing your claim, your claims advisor may decide to handle it over the phone or send an adjuster to assess your claim and give you a time and cost estimate for repairs.
Getting back to normal
If you wish, a claims advisor will schedule repairs and any care you need through our premiere vendor network:
Premiere Auto Repair Centres: Receive quick service and Aviva’s lifetime guarantee.
Premiere Healthcare**: Get the care you need if you’re injured in an accident.
*Depending on your claim, you may need to take additional steps or provide more information.**Not available in Quebec.
[H3] Get help with an existing claim
Call us to check on a claim’s status. Having the claim number handy when you call will help us give you faster service. If you can’t find it, don’t worry—we can still assist you.
1-800-769-2526 (Canada & U.S.)
Auto Lifetime Guarantee
Enjoy a lifetime guarantee on any repairs made through an expansive vendor network. See terms and conditions.
[H2] Claims and service FAQs
Find answers to your questions about car insurance coverage, claims, deductibles, premiums and discounts.

Coverage, claims and deductibles

Coverage, claims and deductibles

Vehicles and insurance

Insurance premiums

Coverage, claims and deductiblesVehicles and insuranceInsurance premiums
[H3] Coverage, claims and deductibles
What is “no fault” car insurance?
Sometimes known as “first party insurance,” the “no fault” system has been instituted in several provinces in an effort to:
Help control court costs when claims are disputed
Provide prompt financial assistance for accident victims
Stabilize insurance premiums
Under the “no fault” system, everyone involved in an accident submits a claim to their own insurance company. This means that if another person is at fault for an accident, you would still submit your claim to your own insurance company. Additionally, if you are not at fault but had to pay a deductible, your insurance company may seek to recover your deductible from the at-fault driver’s insurance company.
What is liability coverage?
Every car insurance policy includes protection against third-party liability—and for good reason. Liability coverage, also called third-party or civil liability coverage, helps protect you financially if you or another driver on your policy are found legally liable for injuring someone or causing damage to another person’s property or automobile while operating a vehicle. In this type of situation, your insurance would pay any legitimate claims against you up to the limits of your liability coverage and also pay for expenses related to settling the claims.
While every province requires a certain amount of liability coverage, the minimum amount required is unlikely to be enough if the courts order you to pay a substantial amount of money in damages.
Tip: At RBC Insurance, we strongly recommend that you purchase at least $1 million in coverage. Plus, if you are leasing or financing a vehicle, your leasing company or lien holder may require at least that much coverage to protect their interests.
What are collision and comprehensive coverage
Collision coverage helps pay for the cost of repairing or replacing your vehicle up to the actual cash value if it collides with another vehicle another vehicle, the ground, or an object in or on the ground (such as a guard rail).
Comprehensive coverage helps pay for the cost of repairing or replacing your vehicle up to the actual cash value if it is damaged by unexpected situations such as falling or flying objects, vandalism, fire, theft or attempted theft, a natural disaster, or a riot or civil disturbance (but not collision).
Tip: Although collision and comprehensive coverage are optional by law, your vehicle’s leasing or financing company (if applicable) may require that you have it. We also recommend that you purchase both of these coverages unless your car is very old—and not worth more than a couple thousand dollars—or you can afford to pay out-of-pocket whatever amount might be required to repair or replace your vehicle.
In addition to collision and comprehensive coverage, which are recommended for most situations, there are two other coverages known as All Perils and Specified Perils.
All Perils coverage includes the protections provided by both collision and comprehensive coverage and also insures your vehicle against loss or damage should it be stolen by someone living in your home or by someone you have hired to drive, service or repair your vehicle.
Specified Perils coverage insures your vehicle against specific situations only (such as fire, theft or attempted theft, some natural disasters, riots or civil disturbances). In most cases, we do not recommend insuring your vehicle with just specified perils coverage.
What is an endorsement?
Also called “riders,” endorsements are additional (sometimes optional) enhancements that allow you to customize your car insurance policy by increasing or even reducing the amount of insurance coverage you would receive in special situations.
One example of an endorsement is the popular Family Protection endorsement, which provides significant financial protection—up to the limits of your liability coverage—if you or your eligible family members are injured or killed in an accident caused by an uninsured, under insured or unidentified (e.g. hit and run) at-fault motorist.
What is a claim?
A claim is a request to an insurance company for payment for loss, damage or injury as covered in an insurance policy.
What is a deductible?
Your deductible is the amount of money you are required to pay out-of-pocket towards any claim you make under your car insurance policy.
For example: If your vehicle sustains $2,000 worth of damage in an accident and your collision deductible is $500, then you would be responsible for paying the first $500 and your insurance company would pay the remaining $1,500.
You can choose a different deductible amount for your collision coverage and your comprehensive coverage.
Tip: If you can afford to make a higher out-of-pocket payment in the event of a claim, then choose a higher deductible. You’ll pay a lower premium as a result.
I’ve had a minor accident and I don’t plan on submitting a claim. Do I still need to notify my insurance company?
Yes. Since your driving record affects your car insurance coverage and premium, your insurance company needs to know the facts of your accident.
Furthermore, if you were involved in an accident with another vehicle, the driver of that vehicle may claim from his or her insurance company—who will, in all likelihood, communicate with your insurance company about the accident. It is important to note that not all accidents will result in premium increases.
I’m moving. What should I do?
Moving—even within the same town or city—can affect your car insurance premium, so be sure to call us at 1-877-749-7224 before your moving day.
Also keep in mind that car insurance laws are different in every province. If you’re moving to a different province, let us know and we will help make sure your policy complies with the laws in your new province. Car insurance is not offered in British Columbia, Manitoba and Saskatchewan.
Can I get anonymous claims advice before making a car insurance claim?
Yes; however, this service is not available in Québec.1 You can call 1-866-953-8285 to get free, anonymous home and auto insurance advice before you make a claim. You don’t have to give your name or policy number. Claims advisors will provide you with impartial information pertaining to your specific situation to help you decide on the best course of action.
What information do I need to provide with my car insurance claim?
Providing the following information with your claim will help us to resolve your claim quicker:
Your policy number
Your contact details
Photos or videos of any damage
Police report (if any)
Name and contact information for any service providers who helped you (tow truck operators, for example)
Invoices and receipts for out-of-pocket expenses, such as car rental costs, if you couldn’t drive your car
Details on the accident and damage, including any witnesses, passengers and police information
Information on the other driver(s) involved in the accident, including name, address, phone number, vehicle information, driver licence number, insurance company and policy number
Where should I go for repairs if I’ve been in a car accident?
Choosing a repair shop is up to you. However, you can also choose from a network of trusted vendor partners through Aviva’s Premiere Auto Repair Centres. Benefits of using a trusted vendor include:
Quality repairs are done by an accredited facility in your community
Turnaround times for repairs are typically faster
You’ll have a lifetime guarantee on the repairs for as long as you own the vehicle (terms and conditions apply)
Will I have a replacement vehicle while mine is being repaired after the accident?
If you purchased Loss of Vehicle Use coverage, you’ll have access to a rental vehicle until your vehicle is repaired or is replaced3.
When will someone contact me about my car insurance claim?
When you call to report your claim, a claims advisor will get started on it right away and explain next steps. If you report your claim online, a claims advisor will call you the next business day.
How long will it take to resolve my car insurance claim?
Each claim is different, but the goal of the claims advisor team is to help you get things back on track as quickly as possible. Some claims can be taken care of in a single phone call. Others that are more complex or involve severe damage, may require a more in-depth review of the incident and other claims experts. Your claims advisor will go over the process with you and provide a time estimate when they begin to handle your claim.
Will my car insurance claim affect my premium?
Your premiums are based on many different things, so it really depends on your unique situation, your claims history and other factors. If you have any questions, please speak to an insurance advisor.
If you have Accident Protection4 and it still applies, your car insurance premiums won’t go up after your first accident, even if the accident was your fault.
How does my deductible factor into my car insurance claim?
If you are making a claim for an accident for which you are at fault, you will be responsible for covering a certain amount of the total claim amount. This is called your deductible. The amount that remains after you pay your deductible is the portion that your claims advisor will arrange to pay to settle your claim.
For example, if your insured damages will cost $7,000 to repair and your deductible is $1,000, your claims advisor would arrange to pay $6,000. Your claims advisor will review how the deductible works when you report a claim.
How is the amount of my car insurance claim determined?
A claims advisor will explain all the details of your claim, including how the amount paid out is determined.
[H3] Vehicles and insurance
Do some vehicles cost less to insure than others?
Yes, particularly if they’re less likely to be stolen or, statistically, if injuries suffered in certain vehicles are less servere. Vehicles that are less expensive to repair will also typically cost less to insure.
Tip: If you’re shopping for a new car and are looking for the better insurance value, we can give you a no-obligation quote for each of the models you’re considering.
Is coverage for motorcycles and recreational vehicles available through RBC Insurance?
Yes. You can insure all kinds of personal vehicles through us, including:
Cars, SUVs, minivans or pickup trucks
Motorcycles
Motorhomes and RVs
Campers and trailers
Snowmobiles
All Terrain Vehicles (ATVs)
Is coverage for vintage vehicles available through RBC Insurance?
Yes. If you own a vintage vehicle that is over 25 years old, with antique or historical licence plates, the Advice Centre can offer you special coverage and a price to reflect your needs. We’ll be happy to give you your quote over the phone—just call 1-877-749-7224.
[H3] Insurance premiums
How is my premium calculated?
Because each person’s situation is unique, there isn’t a single answer to this question. However, using statistics and complex formulas, insur

Home > Online Insurance
[H2] Save time with easy access to your insurance information
Sign up for an online RBC Insurance account today to manage your policy right from your computer or mobile device—simply and securely.
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[H2] Manage your RBC Insurance policy online

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All policies

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All policy online updates
Change the email address you use to sign into your online account
Add or update the email address where you’d like to receive important notifications
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Home policy online updates
Contact information
Update your contact phone number NEW
Change the email address you use to sign into your online account
Add or update the email address where you’d like to receive important notifications
Update your mobile phone number to receive verification codes by text
Important information, billing details and payments
Review policy documents, including billing schedules
Change or update payment information, including credit card expiration dates
Change the date payments are withdrawn
Make a payment
Auto policy online updates
Contact information
Update your contact phone number NEW
Change the email address you use to sign into your online account
Add or update the email address where you’d like to receive important notifications
Update your mobile phone number to receive verification codes by text
Important information, billing details and payments
Review policy documents, including billing schedules
Request lost or damaged pink slips for your vehicle
Change or update payment information, including credit card expiration dates
Change the date payments are withdrawn
Make a payment
Life policy online updates
Contact information
Update your contact phone number NEW
Update your mailing address NEW
Change the email address you use to sign into your online account
Add or update the email address where you’d like to receive important notifications
Update your mobile phone number to receive verification codes by text
Health policy online updates
Contact information
Update your contact phone number NEW
Update your mailing address NEW
Change the email address you use to sign into your online account
Add or update the email address where you’d like to receive important notifications
Update your mobile phone number to receive verification codes by text
Travel policy online updates
Contact information
Update your contact phone number NEW
Update your mailing address NEW
Change the email address you use to sign into your online account
Add or update the email address where you’d like to receive important notifications
Update your mobile phone number to receive verification codes by text
Start your claim online for faster processing
[H2] Keeping your information secure
When it comes to your confidential information, security is our top priority. Your account is safeguarded with two-factor authentication—just one of our many security features—so you can rest easy knowing your information is protected.
[H3] Get started today
Signing up for Online Insurance is simple, it only takes about 3 minutes.
Create your RBC Insurance online account here
Verify your identity using your policy number, name, date of birth and postal code
Set up a secure login
Your account will become active immediately after you’re finished. You’ll now have access to your insurance information on your computer or mobile device, any time you want, as long as you’re online.
Enrol now
For assistance enrolling or signing in, call 1-888-769-2545.
[IMG: Two people happy that they can easily update their insurance policies using Online Insurance]

[H2] Each moment insured, everything secured
RBC Insurance makes it easy to find expert advice, money-saving tips, and a range of insurance options for every moment of life.

Choose a product

Term Life Insurance

Guaranteed Acceptance

Disability Insurance

Car Insurance

Home Insurance

Travel Insurance

LoanProtector® Insurance

HomeProtector® Insurance

Get a quote
Easy online claims
[H4] Submit your claim in just a few steps.
File a claim
Advisor support
[H4] Get free expert advice with no commitments.
Call 1-800-769-2568
[IMG: A happy couple protected by personal insurance coverage in Canada]
[H2] Find insurance coverage for all your needs
Auto insurance
Home insurance
Life insurance
Travel insurance
Injury & illness insurance
Credit & loan protection
Retirement protection investment
[H2] Insurance for every stage of life
Select a life stage to discover tailored insurance solutions designed for your specific needs.
[IMG: Young Families]
[H3] Young families
[IMG: Launching a business]
[H3] Launching a business
[IMG: Planning Retirement]
[H3] Planning retirement
[H1] Personal insurance
Personal insurance helps protect your finances against life’s uncertainties, especially when someone depends on you financially. Whether you’re buying a home, getting married, or welcoming a new baby, our coverage options are tailored to protect what’s most important to you.
[IMG: Mother in wheelchair with daughter on her lap, protected by personal disability insurance]
20+Insurance products to choose from
[IMG: New parents holding their baby, protected by personal insurance coverage]
for new parents#1for broker relationship management4
[IMG: Couple smiling looking out the window of car, covered by personal vehicle insurance]
4.8 Millioninsured clients
At RBC Insurance, we value personal connections. That’s why our network of advisors is at the heart of what we do—they’re committed to finding the solutions that fit your needs. With us, you’re not just a policyholder; you’re a part of a community where people truly matter.
[IMG: New homeowners moving a couch into their new house, protected by personal home insurance]
for new homeowners
Savings offer!
[H2] Save by combining home and auto insurance
Save up to 10% when you insure your main residence and personal vehicle(s) today.
Start a combined quote
Learn about bundling
[IMG: A family covered by personal insurance in Canada for home and auto coverage]
[H2] Already a client?
Learn more about how you can manage your insurance policy online. Looking to make a claim? No problem, we’ve made our claims process simple, fast, and easy to do online.
[H4] Make a claim with our easy online process
Save time by submitting your insurance claim online. Just follow a few simple steps to get back to your days with peace of mind.
Make a claim
[IMG: Personal insurance claim]
[H4] Calculate how much insurance you need
Curious about the right amount of coverage you need? Our calculators can generate a recommendation for you in seconds.

Choose a product

Life insurance calculator

Disability insurance calculator

Annuity calculator

Critical illness calculator

Calculate insurance
[H4] Manage your insurance policies online
Conveniently access, review and manage your home, auto, life and health insurance policies anywhere, anytime.
Explore insurance online
[IMG: Personal insurance policy]
[H2] Whatever your needs, we can help.
Call an RBC Insurance Advisor today or request an advisor contact you.
Book a call
or
Call 1-800-769-2568
[IMG: A father and son covered by an RBC personal insurance plan]
[H2] Learn more about insurance
Learn how insurance works to help you get what you need—and avoid what you don’t.
[IMG: Featured Image]
Car Insurance
[H4] Seven Ways to Save Money on Car Insurance
Here are some helpful tips that can help you save money on your car insurance.Read more
[IMG: Featured Image]
Life Insurance
[H4] Three Things To Do Before You Buy Life Insurance
Shopping for life insurance can feel intimidating at times — but a little preparation can go a long way. Here are 3 tips to get you started.Read more
[IMG: Featured Image]
Home Insurance
[H4] Nine Ways to Save on Home Insurance
Here are nine ways to help you get the home insurance coverage you need, at a price you can afford.Read more
Learn more about Insurance
View Legal DisclaimersHide Legal Disclaimers
Legal Disclaimer1
All savings opportunities are based on filed discounts and rates in force and vary based on each individual’s insurance profile and are not guaranteed. Savings also vary by the province or territory you live in. Certain conditions, limitations and exclusions may apply. The bundle and save discount also excludes endorsements (any additional, usually optional, enhancements that you add to your policy). For detailed information about how savings could apply to you, speak with a licensed RBC Insurance advisor.
Legal Disclaimer2
The home security system discount through RBC Insurance is not available in Ontario, Alberta or British Columbia and is not applicable to condo and tenant insurance policies. There are specific eligibility requirements to qualify for the home security discount.
Legal Disclaimer3
All savings opportunities are based on filed discounts and rates in force and vary based on each individual’s insurance profile and are not guaranteed. Savings also vary by the province or territory you live in. Certain conditions, limitations and exclusions may apply. The bundle and save discount also excludes endorsements (any additional, usually optional, enhancements that you add to your policy). For detailed information about how savings could apply to you, speak with a licensed RBC Insurance advisor.All terms and conditions are contained in the applicable insurance policy. Home and auto insurance products are distributed by RBC Insurance Agency Ltd. and underwritten by Aviva General Insurance Company. In Quebec, RBC Insurance Agency Ltd. Is registered as a damage insurance agency. As a result of government-run auto insurance plans, car insurance is not available through RBC Insurance in Manitoba, Saskatchewan and British Columbia.
Legal Disclaimer4
NMG Consulting Canadian Individual Life Insurance Study 2022 Investment Executive Insurance Advisors’ Report Card