Training Example: StrataGuard – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H2] Safeguard Your Strata Property with Tailored Insurance Solutions
StrataGuard delivers expert guidance and tailored insurance solutions for complex property environments, including multilevel developments and mixed-use precincts with multiple Owners Corporations.
Request a QuoteStrata Managers
[H3] Comprehensive Owners Corporation Insurance
Formerly known as Body Corporate, today’s Owners Corporation is responsible for managing not only physical property issues but also fostering harmony within shared living spaces. StrataGuard specialises in providing comprehensive Owners Corporation Insurance that protects common property and supports harmonious community living.
[H3] Tailored Coverage for Strata Properties
The minimum insurance required for an Owners Corporation includes the reinstatement and replacement of buildings on common property and public liability insurance. StrataGuard goes beyond the basics by customising policies to address the specific risks associated with strata properties, ensuring total peace of mind for property owners.
[H3] Trusted Experts in Strata Insurance
At StrataGuard, we craft bespoke insurance programs exclusively for Owners Corporations. Our team partners with insurers approved by the Australian Prudential Regulation Authority (APRA) to deliver reliable, compliant coverage. Trust us to protect your strata property with tailored solutions designed to meet your needs.
[H3] StrataGuard is a member of the Steadfast Group
The largest insurance broker network in Australia and New Zealand.

[H3] Protecting your Owners Corporation begins with the right insurance coverage
At StrataGuard, we make it simple to get a customised insurance quote that addresses the specific needs of your strata property. Whether you manage a multi-level development, a mixed-use precinct, or a residential unit, our expert team is here to help.
How to Request Your Quote Follow these easy steps to receive your tailored insurance proposal:
Complete the Online Form Below: Provide basic details about your property, including its size, type, and any specific requirements.
Connect with Our Team: Our experts will review your submission and contact you for additional details if necessary.
Receive Your Tailored Quote: Get a customised insurance solution that meets your Owners Corporation’s exact needs.

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StrataGuard abides by the Insurance Brokers Code of Practice.
All reputable professions are governed by a strong Code of Practice – and insurance broking is no different.
Our Code of Practice sets out the minimum service standards you can expect when you use an insurance broker and outlines what you need to do in the unlikely event you have a complaint to make.
The Code sets out our commitment in a number of areas, including:
• Managing conflicts of interest;
• Explaining what our services will be;
• Acting for you diligently, competently, fairly and with honesty and integrity;
• Informing you how we are paid for the services we provide;
• Ensuring our staff are competent and adequately trained; and
• Providing an opportunity to resolve complaints and disputes.
In short, it’s our profession’s promise to you that we will act in your best interests at all times and be open and honest with you at every step of the way.
For further information on the Code, its service standards and the protection it offers clients, ask your broker or visit https://www.niba.com.au/

StrataGuard provides a complaints handling process for those making and receiving complaints and ensures best practices for handling complaints. We believe that for effective complaints handling, there needs to be commitment at all levels within our company.
We are committed to responding positively to complaints and this is reflected in our documented policies and procedures for the resolution of complaints.
Our management team is committed to training our staff to ensure staff fully understand the Insurance Brokers Dispute Limited process. We have ensured that there are a sufficient number of staff trained to handle complaints. We have created reporting processes that will be reported to management to ensure that complaints are addressed in a timely and effective manner.
The complaints system aims to;
• Increase the level of consumer satisfaction with the delivery of products and services
• Enhance the consumer/provider relationship
• Recognise, promote and protect consumers rights, including the right to comment and complain
• Provide an efficient, fair and accessible mechanism for resolving consumer complaints
• Provide information to consumers on the complaints handling process
• Monitor complaints in an endeavour to improve the quality of products and services
The process of submitting complaints is not limited to one form of communication. Customers can log a complaint in the following manner;
• Orally
• In Writing
• In Person
• Appoint someone on behalf of them to log the complaint
We are committed to a fair and transparent resolution of all disputes. We subscribe to the Insurance Broker’s Code of Practice and we have a detailed Internal Dispute Resolution process.
We also subscribe to an external dispute resolution service, Australian Financial Complaints Authority that is available to all our clients without cost, if any dispute is not resolved to their satisfaction.
Should you wish to lodge a complaint, you have the option of contacting our office in several ways;
By Post
Compliance & Complaints Manager
PO Box 1162 Hawksburn, VIC 3142
By Telephone on (03) 9827-5955
By Email to james@imcinsurance.com.au
If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to Australian Financial Complaints Authority (AFCA).
They may be contacted:
By Post
Australian Financial Complaints Authority
GPO Box 3 Melbourne VIC 3001
By Telephone Toll Free: 1300 78 08 08
By Email to info@afca.org.au
Or by Lodging a complaint which can also be accessed by clicking on Make a Complaint on the Australian Financial Complaints Authority website.
If you require further information about any of these procedures please contact our office.