Training Example: LifeLabs – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H2] Let us come to you with a MyVisit™ appointment

At-home lab tests starting at just $55

Learn more about MyVisitTM

[H2] 1 in 8 men will develop prostate cancer in their lifetime.

PSA Testing helps catch it early.Early detection saves lives.

Get screened today

[H2] Empowering Healthier Canadians

FOR OVER
[IMG: Logo]
60 YEARS

Learn More

[H2] Get early insights into baby’s health with Panorama™ NIPT

The most accurate, reliable results available for screening common and rare chromosomal conditions, starting as early as 9 weeks.

Order Now
Learn More

I'm a Patient

I'm a Healthcare Provider

[H2] I'm a Patient

Your health is our priority. That’s why our goal is to provide caring, efficient, reliable, and high-quality testing services to support you in effectively managing your health.

[IMG: Lifelabs Tests & Services]

Tests & Services

[IMG: Lifelabs Allergen Test Requisition]

Prepare for a test

[IMG: Lifelabs Find a location]

Find a location

[IMG: Lifelabs Icon]

What to expect during your visit

[IMG: Lifelabs Book an appointment]

Book an appointment

[IMG: Lifelabs See my results]

See my results

[IMG: Lifelabs Icon]

At Home collection kits

[IMG: Lifelabs Supplies (visit Supplies Ordering Information)]

Book a Home Visit

Patient Services

[H2] I'm a Healthcare Provider

LifeLabs is the largest provider of specialty laboratory testing services in Canada. Together with our partners, we provide national access to specialized clinical tests.

[IMG: Lifelabs Allergen Test Requisition]

Test information directory

[IMG: Lifelabs See my results]

See reports

[IMG: Lifelabs Requisitions]

Requisitions

[IMG: Lifelabs Medical Consults]

Medical Consults

[IMG: Lifelabs Supplies]

Supplies

[IMG: Lifelabs Notifications & Alerts]

Notifications & Alerts

[IMG: Lifelabs EMR report delivery method]

Healthcare Provider Registration / Change of Information

[IMG: Lifelabs EMR report delivery method]

Healthcare Provider Request for Final Reports

[IMG: Get a blood test at home]

Subscribe to HCP e-Newsletters,
e-Notifications and Service Updates

Professional Services

[H2] At-home Collection Kits

LifeLabs At-home Collection Kits let you order lab tests and collect your own samples at home - no help required! Order today and get the results you need to make informed decisions about your health.

Hormone Health (Sleep & Stress)

Vitamin D Health (25-Hydroxy)

Diabetes Health (HbA1c)

View all tests

[H2] Naturopathic Tests

Our Naturopathic division has a range of tests which help find trouble spots before the trouble really starts. From hormone levels, to food reactions, to identifying environmental toxins, we provide objective information so you can map your path to wellness.

Hormone Health

Food Sensitivity

Patient Assessment Panels

Learn more

[H2] Oncology

LifeLabs offers advanced cancer testing to help Canadians take a proactive approach to their health.
Our tests support early screening, identify inherited cancer risks, and provide key insights to guide treatment and monitor progress.

Signatera™

Hereditary Cancer Panel

Prostate Health (PSA) Test

Colorectal Health (FIT)

Learn more

[H2] General Diagnostic & Genetic Tests

As Canada’s largest community lab, we offer thousands of diagnostic tests to ensure you have critical information about your health and to meet the diverse needs of the millions of patients who come to us each year for testing. Our genetic tests include a full suite of tests useful for planning your family and for diagnosing and monitoring cancer.

Diagnostic Tests

Genetic Tests

Learn more

[H1] LifeLabs Comes to You!

[H2]

Price

$85 per person.

[H2]

Services Offered

Blood tests, ECG monitoring, Holter monitoring

[H2]

Location

Now serving most of Ontario

Check Service Availability and Request Your Appointment

[H3] Latest News

[IMG: Featured Post Image]

25
May,
2026

[H4]

Empowering Healthier Canadians: Mindy C. on Creating Lasting Impact Th...

At LifeLabs, we are proud Canadians, serving Canadians from coast to coast. In the “Empowering Hea...

[IMG: Featured Post Image]

20
May,
2026

[H4]

Empowering Healthier Canadians: Moments That Make A Difference

At LifeLabs, we are proud Canadians, serving Canadians from coast to coast. In the “Empowering Hea...

[IMG: Featured Post Image]

6
May,
2026

[H4]

LifeLabs raises over $149,000 in support of Kids Help Phone

LifeLabs, Canada’s leading medical laboratory, alongside our community of caring team members, ...

[IMG: Featured Post Image]

5
May,
2026

[H4]

Empowering Healthier Canadians: A Legacy of Care Passed from Mother to...

At LifeLabs, we are proud Canadians, serving Canadians from coast to coast. In the “Empowering He...

[IMG: Featured Post Image]

29
April,
2026

[H4]

Empowering Healthier Canadians: Honouring Med Lab Week Through Art

At LifeLabs, we are proud Canadians, serving Canadians from coast to coast. In the “Empowering He...

[IMG: Featured Post Image]

13
April,
2026

[H4]

Celebrating National Medical Laboratory Week

Toronto, ON - LifeLabs, Canada's leading provider of medical diagnostic services, is proud to recog...

[IMG: Featured Post Image]

13
April,
2026

[H4]

Empowering Healthier Canadians: Dejan Velkovski’s Journey of Care an...

At LifeLabs, we are proud to highlight National Medical Laboratory Week and honour the incredible co...

[IMG: Featured Post Image]

13
April,
2026

[H4]

Empowering Healthier Canadians: Leading with Purpose to Advance Patien...

At LifeLabs, we are proud to highlight National Medical Laboratory Week and honour the incredible...

[IMG: Featured Post Image]

13
April,
2026

[H4]

Empowering Healthier Canadians: How Medical Laboratory Technologist Sh...

At LifeLabs, we are proud to highlight National Medical Laboratory Week and honour the incredible...

[IMG: Featured Post Image]

7
April,
2026

[H4]

Empowering Healthier Canadians: Care, Patience, and the Power of Conne...

At LifeLabs, we are proud Canadians, serving Canadians from coast to coast. In the “Empowering Hea...

[H3]
HCPs Newsletters

Ontario

British Columbia

February
4,
2026

[H4]
Inside Diagnostics February 2026

We are pleased to share with you that LifeLabs is bringing back our Inside Diagn...

July
21,
2025

[H4]
Health Care Providers’ - July 2025 newsletter

July 2025 Newsletter

January
3,
2023

[H4]
Inside Diagnostics - December 2022

Welcome to the December 2022 edition of Inside Diagnostics!

January
15,
2026

[H4]
Health Care Providers’ - January 2026 newsletter

January 2026 Newsletter

October
3,
2025

[H4]
Health Care Providers’ - September 2025 newsletter

September 2025 Newsletter

May
13,
2025

[H4]
Health Care Providers’ - April 2025 newsletter

April 2025 Newsletter

[IMG: Circle]

[IMG: Circle]

[IMG: Circle]

[H1] Test Information Directory

A complete directory of all the tests offered by LifeLabs
Find a Test

21
Apr
April

ALZHEIMER'S Aβ42/40 WITH p-tau217 TESTING IS AVAILABLE AT LIFELABS

Alzheimer’s Aβ42/40 with p-tau217 Testing is Available at LifeLabs

20
Apr
April

CHANGES TO LYMPHOCYTE MARKERS (CD4/CD8) TESTING

CHANGES TO LYMPHOCYTE MARKERS (CD4/CD8) TESTING

14
Apr
April

Ontario Billing Update for ANCA (MPO/PR3) and Anti-CCP Testing

Ontario Billing Update for ANCA (MPO/PR3) and Anti-CCP Testing

1
Apr
April

NOTICE: NEW PANORAMA NIPT REQUISITIONS REQUIRED AND CHANGES TO PUBLICLY-FUNDED ELIGIBILITY

On March 30, 2026, Prenatal Screening Ontario (PSO) announced changes to eligibility criteria for publicly funded Non-invasive Prenatal Testing (NIPT)...

18
Mar
March

CHANGES TO REFERRED-OUT TESTING - PHASE 1 OF 3

CHANGES TO REFERRED-OUT TESTING - PHASE 1 OF 3

16
Mar
March

INTERPRETIVE COMMENTS FOR THYROID ANTIBODY TESTING

INTERPRETIVE COMMENTS FOR THYROID ANTIBODY TESTING

6
Mar
March

CHANGES TO HEMOGLOBIN FRACTIONATION TESTING

LifeLabs will update its current instrumentation from Sebia Capillary 2 Flex to the Sebia Capillary 3 Tera. There is no change in methodology as the n...

2
Mar
March

RESUMPTION OF H. PYLORI UREA BREATH TEST

RESUMPTION OF H. PYLORI UREA BREATH TEST

9
Feb
February

RESUMPTION OF 24-HOUR URINE OXALATE TESTING IN ON

RESUMPTION OF 24-HOUR URINE OXALATE TESTING IN ON

30
Jan
January

CHANGES TO H. PYLORI UREA BREATH TESTING

CHANGES TO H. PYLORI UREA BREATH TESTING

Subscribe to HCP e-Newsletters, e-Notifications and Service Updates

[H2] Resource Hub

[H3] Reports

Our lab results are available in real time

Learn more

[H3] Reports

Our lab results are available in real time

Learn more

[H3] Requisitions

Requisitions for all standard and specialized tests

Learn more

[H3] Requisitions

Requisitions for all standard and specialized tests

Learn more

[H3] Collection & Handling Instructions

Detailed instructions to ensure the proper collection and handling of specimens

Learn more

[H3] Collection & Handling Instructions

Detailed instructions to ensure the proper collection and handling of specimens

Learn more

[H3] Supplies

Order supplies to collect specimens for LifeLabs for testing

Learn more

[H3] Supplies

Order supplies to collect specimens for LifeLabs for testing

Learn more

[H2] Find Test by Condition

LifeLabs is your partner in diagnosing and managing all your patients’ health care needs. We are leading the development of innovative test solutions.

Alzheimer’s Disease

Hormonal imbalances can affect sleep, stress response, energy levels, mood, weight, and more.​ Assess your sleep and stress hormone levels with a reliable, non-invasive, and convenient saliva test.

Alzheimer's Tests for HCP

Anti-Müllerian Hormone (AMH)

Anti-Müllerian hormone (AMH) is a protein produced by granulosa cells in ovarian follicles. A blood test for AMH is most commonly used to assess the reserve of ovarian follicles and to predict response to controlled ovarian stimulation during in vitro fertilization (IVF).

AMH levels circulating in blood may be used to:

predict age of menopause
confirm diagnosis of premature ovarian failure
predict likelihood of IVF success. (AMH levels correlate positively with number of retrieved oocytes1 and low AMH levels predict a lower likelihood of follicle response.
assess risk of ovarian hyperstimulation syndrome (OHSS) caused by exaggerated response to gonadotropin treatment
help diagnose polycystic ovary syndrome (PCOS).

More about this condition
Test directory

Anti-CCP

Detecting Rheumatoid Arthritis
The Anti-CCP test is a blood-based immunological test that detects the presence of antibodies directed against the body’s cyclic citrullinated peptide (CCP). These antibodies are frequently detected in the blood of rheumatoid arthritis patients. The Anti-CCP test can diagnose the disease at a very early stage, sometimes years before the development of clinical symptoms.
An Anti-CCP test may be ordered together with a rheumatoid factor (RF) test and JOINTstat to help diagnose rheumatoid arthritis (RA) and to assess the severity and probable course of the disease. Anti-CCP may also be ordered to help evaluate patients at high risk of developing RA, or as a follow-up test to a negative RF test when clinical signs and symptoms of RA are present.

More about this condition
Test directory

Celiac

Diagnosing Celiac Disease
Celiac disease occurs in about 1% of Canadians and symptoms can vary dramatically and easily be mistaken for food allergies or intolerance. We offer a combination of two tests that measure the amount of the IgA class (immunoglobulin A) and IgG class (immunoglobulin G) autoantibodies.
Tissue transglutaminase antibody (tTG): IgA class is the primary test ordered to screen for celiac disease. It is the most sensitive and specific blood test for celiac disease and is the test recommended by the Canadian Celiac Association.
Deamidated Gliadin IgG antibodies: Around 2-3% of people with Celiac disease have an IgA deficiency, which can lead to a false negative result of the tTG, IgA test. This is when a test to measure IgG is recommended.

More about this condition
Test directory

HPV

Early Detection of Cervical Cancer
Persistent infection with Human Papillomavirus (HPV) is the principal cause of cervical cancer and its precursor cervical intraepithelial neoplasia (CIN). There are more than 118 different types of HPV and approximately 40 different HPVs that can infect the human anogenital mucosa. However, only a subset of these types is considered high-risk for the development of cervical cancer and its precursor lesions.
HPV testing at LifeLabs is done using Roche Cobas® HPV assay, which detects the presence of 14 high risk HPV types, and specifically identifies HPV16 and HPV18.

More about this condition
Test directory

Osteoporosis Serum CTX

Detecting Osteoporosis
Serum C-telopeptide (CTX) is commonly used for diagnosing and monitoring patients with osteoporosis. This test measures the amount of bone turnover products circulating in the bloodstream by detecting the C-terminal telopeptide of type I collagen – a protein component of bone.
Serum CTX can detect clinically-relevant change in bone resorption that occurred over as little as a few months, unlike bone mineral density (BMD) radiologic tests which require several years of bone loss to generate a measurable output. Consequently CTX is able to provide better guidance for treatment plans. Serum CTX is the most established test of bone breakdown used in clinical trials of osteoporosis drugs. In combination with BMD test, Serum CTX test may be used to enhance the estimation of the future risk of bone fractures.

More about this condition
Test directory

PSA

Early Prostate Cancer Detection
A prostate-specific antigen (PSA) ratio screening test measures the total PSA level and free PSA levels in the blood. The percentage of measured free PSA is useful in assessing the risk of prostate cancer in patients with borderline or moderately increased total PSA. When combined with your complete clinical assessment, it can help determine whether a follow-up prostate biopsy is required.
In addition to early prostate cancer detection, PSA ratio tests can be used to:
predict a prognosis (outcome) for prostate cancer
predict if cancer has spread outside the prostate
plan treatment for prostate cancer
monitor the efficacy of prostate cancer treatments
if cancer has reoccurred

More about this condition
Test directory

Vitamin D

25-Hydroxy Vitamin D Test
The 25-Hydroxy Vitamin D test is a simple blood test and the best way to monitor Vitamin D levels. The test is also known as the 25-OH Vitamin D test and the calcidiol 25-hydroxycholecalcifoerol test. This test should be ordered if there are clinical indications of vitamin D deficiencies including if the patient has conditions commonly associated with vitamin D deficiencies.

More about this condition
Test directory

General

Hematology

Chemistry

How do I get a medical consult on the results?

I ordered a blood film examination along with the CBC, but the blood film was not done. Why did this occur?

My patient’s CBC showed platelet clumping and a platelet count could not be done. Is there a way to obtain a platelet count?

My patient’s CBC was suggestive of thalassemia. What other test(s) can be done to make a definitive diagnosis of alpha or beta thalassemia trait?

I have received a report that states the result is “>” (greater than) or “<” (less than). What does this mean and why I can’t obtain a numerical result?

Why is timing of sample collection important for therapeutic drug monitoring (TDM)?

I have ordered macroprolactin. Why is monomeric prolactin reported?

Why are potassium results sometimes spuriously high?

I had hepatitis testing done at both LifeLabs (LL) and at Public Health Laboratories (PHL) and the results are different. Why?

Why did my Antinuclear Antibody (ANA) test report state negative but included positive for a cytoplasmic pattern?

When I order a Broad Spectrum Toxicology screen do I need to list specific drugs of interest on the requisition?

My patient is prescribed an opioid drug (hydromorphone) but it was not detected by urine drug screen for opiates. Does this mean he/she is not taking the medication?

Can the opiate urine drug screen detect all opioids and opiates?

Can’t find your question? View
more

How do I get a medical consult on the results?

The Medical/Scientific staff at LifeLabs welcomes consultations from all healthcare providers regarding:

general information about laboratory testing (utilization issues, appropriate tests to order)
the interpretation of specific results specific
questions or problems with testing

More information

I ordered a blood film examination along with the CBC, but the blood film was not done. Why did this occur?

The laboratory has defined a number of criteria for a blood film examination based on the CBC results. If these criteria are not met, then a blood film will not be done.

My patient’s CBC showed platelet clumping and a platelet count could not be done. Is there a way to obtain a platelet count?

Most platelet clumping occurs in EDTA collected specimens. To obtain a platelet count, specifically order another CBC to be done on a citrated specimen. This will often allow for a platelet count to be determined.

My patient’s CBC was suggestive of thalassemia. What other test(s) can be done to make a definitive diagnosis of alpha or beta thalassemia trait?

Hemoglobin fractionation (Hemoglobin electrophoresis) will allow for a diagnosis of Beta-Thalassemia trait , but a definitive diagnosis of alpha thalassemia trait requires genetic testing.

I have received a report that states the result is “>” (greater than) or “<” (less than). What does this mean and why I can’t obtain a numerical result?

Laboratory methods can accurately report results within specified ranges which have been confirmed for each test. The “>” or “<” on a report indicates that the concentration in the sample is either greater than or less than the measureable limits of that test. If the result is clinically abnormal it will be flagged as either “HI” or “LO”.

Why is timing of sample collection important for therapeutic drug monitoring (TDM)?

Sometimes the appropriate time for taking a TDM sample is immediately prior to the next dose when the drug concentration is at its minimum (trough concentration). Sometimes, a sample collected immediately after drug administration (peak concentration) may be required.  Evaluation of the clinical significance of the test result therefore depends on knowledge of the time when the sample was drawn.

I have ordered macroprolactin. Why is monomeric prolactin reported?

Knowing the level of monomeric (active) prolactin in a sample helps interpret the clinical significance of the macroprolactin result.  The procedure for measuring macroprolactin actually requires determination of the monomeric prolactin result.

Why are potassium results sometimes spuriously high?

Among the likely causes of a spuriously high potassium are challenges with sample collection, time to centrifugation and sample transportation issues.  Clenching your fist before or during sample collection can also contribute to spuriously high potassium results.

I had hepatitis testing done at both LifeLabs (LL) and at Public Health Laboratories (PHL) and the results are different. Why?

PHL and LL use different methods for hepatitis testing and sometimes results fr

[IMG: Page Banner]

[H1] Need a Lab Test?

Lab tests have never been easier! In just 4 steps, you can be better connected to your health and have the information you need to make decisions with your healthcare provider.

1

Find a location

Find a location online

Mobile Lab Services

2

Make an appointment

Book an appointment online

or Contact Us

Serving Patients with Autism

3

Visit a LifeLabs Patient Service Centre

Patient Centred Care

Preparing for your test

4

Get Your Results

View my test results

1

Find a location

Find a location online
Mobile Lab Services

2

Make an appointment

Book an appointment online
or Contact Us
Serving Patients with Autism

3

Visit a LifeLabs Patient Service Centre

Patient Centred Care
Preparing for your test

4

Get Your Results

View my test results

[H2] At-home Collection Kits

LifeLabs At-home Collection Kits let you order lab tests and collect your own samples at home - no help required! Order today and get the results you need to make informed decisions about your health.

Hormone Health (Sleep & Stress)

Vitamin D Health (25-Hydroxy)

Diabetes Health (HbA1c)

View all Tests

[H2] Naturopathic Tests

Our Naturopathic division has a range of tests which help find trouble spots before the trouble really starts. From hormone levels, to food reactions, to identifying environmental toxins, we provide objective information so you can map your path to wellness.

Hormone Health

Food Sensitivity

Patient Assessment Panels

Learn more

[H2] Oncology

LifeLabs offers advanced cancer testing to help Canadians take a proactive approach to their health.
Our tests support early screening, identify inherited cancer risks, and provide key insights to guide treatment and monitor progress.

Signatera™

Hereditary Cancer Panel

Prostate Health (PSA) Test

Colorectal Health (FIT)

Learn more

[H2] Genetics Tests

LifeLabs Genetics offers clinical, genetic testing, sample collection, and genetic counselling. The LifeLabs Genetics team provides a full suite of tests useful for planning your family, determining susceptibility to inherited disorders, tackling diagnostic challenges, getting the right medication, or predicting outcomes or recurrence.

Non-Invasive Prenatal Testing

Learn more

[H1] LifeLabs Comes to You!

[H2]

Price

$85 per person.

[H2]

Services Offered

Blood tests, ECG monitoring, Holter monitoring

[H2]

Location

Now serving most of Ontario

Check Service Availability and Request Your Appointment

General

Tests

Privacy and Confidentiality

Online Purchasing

Why has my doctor/healthcare provider ordered these lab tests?

When and how will my doctor get the results?

Do you have any special services for patients who cannot come to the lab for their tests?

What is the cost of my lab test?

Can I get any diseases from having my blood taken?

How long will my lab visit take?

Do I need to fast before my test? How do I prepare?

How do you take a sample for testing?

I have never had a blood test before, or I’m nervous about having one, should I let you know?

It’s hard for people “to get” a blood sample from me or sometimes I faint.

How much blood will you take? Will I be tired afterwards?

Preventing bruising

Are my test results confidential?

How is your staff trained about privacy?

How do I know that my personal information is safe and secure?

Can I access the results of a family member?

How do you keep track of my sample?

Can I get copies of my results?

What do I do if I do not receive my confirmation email?

How do I update my Credit Card information for follow-up Installment payments?

What do I do if I lose my requisition?

Do I really need my Healthcare Provider to sign the requisition?

Are my test results going to be available online?

Can I purchase a LifeLabs test for family member or friend?

Can I use a prepaid credit card?

Do I need to go to a LifeLabs to have my blood work done once my healthcare provider signs my requisition?

Do I need to speak to my Healthcare Provider prior to ordering a test?

What is the return policy?

Can’t find your question? View
more

Why has my doctor/healthcare provider ordered these lab tests?

A lab test may be ordered for a variety of reasons including:

In response to a concern you shared with your doctor
As part of a regular check up routine
To check on a condition that has already been diagnosed
See how you're responding to prescribed medication

Our staff cannot answer specific questions about why a test has been ordered or what your doctor/healthcare provider may be looking for. Your doctor is the best person to speak with to answer any questions you may have.

When and how will my doctor get the results?

The timing of results depends on several factors including the type of test being performed. As soon as most results are available they are posted online for you and your doctor to see. You are encouraged to contact your doctor to find out if your results are available and discuss what the result means to you.

Do you have any special services for patients who cannot come to the lab for their tests?

Yes, our in-home blood collection and specimen pick-up service is available to patients in select provinces who meet certain criteria at the request of a physician. In select areas, we are also pleased to offer home lab services for a nominal fee through our new program MyVisit.

What is the cost of my lab test?

Individual diagnostic lab tests are often covered for members of provincial health insurance (e.g. B.C. Medical Services Plan, OHIP or Saskatchewan Health Services Card). Some select tests that are recommended by your healthcare provider may not be covered by provincial health insurance. Your doctor will usually advise you in advance of ordering the test if there is a fee. You will also be advised if there is a fee upon your arrival at a Patient Service Centre and the payment options. If you require a test not covered by the provincial health insurance, you should contact your private health insurance about potential coverage.

Can I get any diseases from having my blood taken?

No. Safety is our top priority and we follow strict safety guidelines and take every precaution to protect you including:

Needles are individually packaged and sterile
The needle cap is only removed immediately before use
Staff follow strict hand hygiene protocols
The area of your skin where the needle is inserted is cleaned
Needles are only used once and then immediately disposed of
All tubes and containers are only used once and then discarded

How long will my lab visit take?

We know you are busy and we want to help you get back to your day. That’s why appointments may be booked to help reduce your wait time. If you are unable to book an appointment, we will do our best to minimize your wait, but the length of your visit will depend on the number of patients in the Patient Service Centre. Typically, wait times are a little longer in the morning as patients tend to fast for tests over night.

To help ensure you are prepared for visit, you are encouraged to read our Patient Test Instructions and Prepare for Your Visit.

Do I need to fast before my test? How do I prepare?

Depending on the test ordered, fasting or special preparation may be required. Please read the Patient Test Instructions and Prepare for Your Visit for details or contact us.

How do you take a sample for testing?

​Lab tests are usually performed on small samples of blood or urine. One of our staff will take a blood sample from your arm or ask you to collect a sample of your urine. Fasting is sometimes required so you may be asked not to eat or drink anything for several hours before your lab test.  Read our Patient Test Instructions and Prepare for Your Visit for more information.
If you require an ECG or to wear a Holter monitor, you may read more about this under heart monitoring.

I have never had a blood test before, or I’m nervous about having one, should I let you know?

​Yes, please. Blood collection procedures are quick, easy and safe but we understand that not everyone is comfortable with needles. We’ll do everything we can to make you relaxed and put you at ease.
Please visit Prepare for Your Visit for more information.

It’s hard for people “to get” a blood sample from me or sometimes I faint.

Please tell us about any problems or concerns you have experienced in the past. Our employees are highly skilled, but you know more about your own body and history. We will do our best to work with you and make sure that things go smoothly.  ​

How much blood will you take? Will I be tired afterwards?

​Depending on the tests your doctor has ordered, we generally only need a small sample of blood that amounts to no more than a teaspoon or two. Because of this small amount, you should not feel any ill effects.

Preventing bruising

During your procedure, LifeLabs’ professionally trained team will explain the procedure and do their best to make you comfortable. Despite best efforts, sometimes bruising occurs after a blood collection. If a blood sample is taken, follow these steps to minimize bruising:

Apply pressure to the puncture site for at least two minutes.
Don’t lift anything heavy with that arm for at least 30 minutes after leaving the Patient Service Centre.

Are my test results confidential?

​Yes. Protecting the privacy and security of your personal information is essential and is fundamental to our values and the way we do business. We have privacy policies and practices in place that meet the requirements of all applicable privacy laws, rules and regulations. Privacy legislation requires us to have such policies, practices and programs in place that demonstrate the strong, commonly accepted privacy standard that the public expects. For further information, please refer to our Privacy section.

How is your staff trained about privacy?

All staff members sign a confidentiality agreement and complete mandatory privacy awareness training at time of hire, and annually thereafter.

How do I know that my personal information is safe and secure?

Our security practices are designed to protect your personal information and prevent unauthorized access. Only authorized employees are permitted to access personal information and only when the access is necessary. Your information is protected using industry best practices, and all information is transmitted over secure, encrypted channels.

Can I access the results of a family member?

Generally, this confidential medical information is only available to the patient. Spouses/partners cannot receive results on behalf of their spouse/partner, and parents cannot receive results on behalf of their adult children. If the request is for a minor for whom you are the parent/guardian and an individual for whom you have a power of attorney, please complete this Access Request Form.

How do you keep track of my sample?

We see over 79,000 patients each day and have a sophisticated system in place to ensure each and every sample is properly tracked, tested and reported. Through bar code scanning, similar to the kind you see in grocery stores, each time you visit a LifeLabs your requisition receives a unique code that forms a bar coded label which is placed on your specimen containers. This matches your profile, requisition and sample.

Can I get copies of my results?

The easiest way to get access to your results is by signing up for MyCareCompass. Results are available within 24-48 hours after visiting participating LifeLabs locations. For more information please visit our MyCareCompass page
If you prefer to receive hard copies of your results, please complete and return this Access Form.
If you have additional questions regarding accessing your results, please call the Customer Care Centre in your Province:

British Columbia: 604-431-7206, 1-800-431-7206
Ontario: 1-877-849-3637

What do I do if I do not receive my confirmation email?

Please email your issue to [email protected]. Please check your junk folder before contacting LifeLabs.

How do I update my Credit Card information for follow-up Installment payments?

The credit card on file will automatically be charged. In the case where there is need to up

[IMG: Page Banner]

[IMG: Circle]

[IMG: Circle]

[IMG: Circle]

[H1] Pay an Invoice

Paying an invoice is fast and easy thanks to a wide-range of payment options.

[H2] Billing

Online

Pay Online with Visa, Mastercard, or American Express using our secure, encrypted payment gateway.

Financial Institution

[H4] Online:
Add LifeLabs Medical Lab (ONT) as a payee and enter your 12 digit alpha numeric Customer number as the Account number.

[H4] Telephone:
Add LifeLabs Medical Lab (ONT) as a payee and enter your 12 digit alpha numeric Customer number as the Account number.

[H4] Teller:
Bring a copy of your invoice with you and make a payment using your 12 digit alpha numeric Customer number as the Account number.

By phone

Call the Accounts Receivable Department toll-free at 1-888-265-5227 to pay by Visa, Mastercard, or American Express.

By mail

[H4] Credit Card
Complete your Visa, Mastercard, or American Express information on the bottom section of the Invoice and mail to:
Attention: Accounts Receivable Dept.
100 International Blvd.,
Toronto On M9W 6J6

[H4] Cheque or Money Order
Prepare a cheque or money order by quoting the Invoice number and making it payable to “LifeLabs LP”. Please mail the invoice and your payment to:
Attention: Accounts Receivable Dept.
100 International Blvd.,
Toronto On M9W 6J6

[H2] For Rocky Mountain Analytical (RMA) customers

Online

Pay Online with Visa, Mastercard, or American Express using our secure, encrypted payment gateway.

By phone

Call the Accounts Receivable Department toll-free at 1-888-265-5227 ext 79529 to pay by Visa, Mastercard, or American Express.

By mail

[H4] To pay by Cheque
Prepare a cheque or money order by quoting the invoice number and making it payable to “Rocky Mountain Analytical”. Please mail the invoice and your payment to:
LifeLabs, Attention: Accounts Receivable Dept.
100 International Blvd.,
Toronto On M9W 6J6