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Pager Health℠ is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members, and teams through integrated technology, AI, and concierge services.

[H1] Powering connected healthcare

Learn more

[IMG: Member interacting with omnichannel care navigation on mobile device | Pager Health℠ AI-enabled care navigation and wellness platform]

[H2] Our solutions provide millions of people with "no wrong door" secure access while reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise.

$211

Savings perclinical encounter³

93 NPS

Highest NPS scorein the industry¹

43%

Engagement inaftercare²

71%

Member healthimprovement⁴

[H2] We pull everything together so members don’t have to

With Pager Health’s intelligent health experience, members and patients easily engage with providers, care coordinators, point solutions, payors, customer service reps, and others in a unified, meaningful conversation.Data and information are securely shared across your network. Care is proactive and timely. And every stage of the journey — from navigation and delivery to follow-up and wellbeing — is simplified and personalized.

[IMG: Patient using Pager Health]

[H2] Configured to reflect your network

Pager Health’s readily scalable platform is available as SaaS or a fully-staffed solution — or both. Our unique combination of care navigation, engagement, virtual health, and wellbeing capabilities helps you:

Control costs by enabling the right care in the right place at the right time

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Close gaps in care and improve compliance

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Provide a member journey that’s complete and completely seamless

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Increase member engagement and satisfaction

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[IMG: Patient using Pager Health]

[H2] Strengthen your brand, not ours

Our white-label technology and services are embedded behind the scenes, invisible to your members and wrapped in your brand. So you strengthen member allegiance and avoid any third-party impact on trust.

[H3] See how we optimize your digital health strategies

Book a demo

[H2] Certified results that fuel your highest priorities

GREATER MEMBER SATISFACTION

47%

Members w/o PCPprovided preventative care

<30s

Time to connect with a nurse

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HEALTHIER OUTCOMES

20%

Improvement inclosing gaps in care

64%

Increase in medication adherence

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MULTI-COST REDUCTION

$211

Savings per clinical encounter

66%

Virtual or homecare resolution

93%

Steerage to preferredin-network providers

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[H2] Better member health starts with a conversation

Experience how Pager Health can enhance your member experience, bend your cost curve, and make your digital health vision a reality.

Connect with our team: [email protected]

[IMG: Paper airplane icon | Send email to Pager Health]

“Pager has been an essential element in our digital strategy by providing our members with innovative tools and technologies that make it easier for them to engage with their health and get the care they need.”

William D. Georges

Chief Strategy Officer, Horizon of New Jersey

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Health Call Center 10/01/2027

1. 89 NPS for nursing services in Q4 2023.2. 43% of members responded to the aftercare services in Q4 2023.3. $211 analysis based on claims-based steerage success rates.4. 71% of the high risk population eliminated at least one health risk using our wellness services in FY2023.

PAGER HEALTH℠ NAVIGATOR

[H1] Smarter navigation.Healthier outcomes.

Pager Health℠ Navigator is our next-generation care navigation solution that delivers a seamless, AI-powered, human-assisted experience across benefits navigation, provider search and scheduling, digital health solutions, clinical programs and care – all in a single, omnichannel conversation.Health plans can guide members to the right care, at the right time – without adding friction or requiring a rip-and-replace of existing systems.


✕

Book a demo

25%

lower care cost

50%+

call deflection

3.3x

projected ROI

[H2] Next-generation care navigation,powered by AI and backed by clinicians

Deliver a unified, AI-powered care experience that’s safe, scalable, and entirely app-free.

Clinical Navigator

On-demand clinical triage

Modernize nurse lines into a 24/7 telephonic and digital, AI-enhanced experience that guides members to the right care fast (URAC-accredited clinical operations)

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Provider Navigator

Provider finder and scheduling

Improve network performance and reduce care delays with conversational provider search and one-click scheduling – without EHR integrations

Learn more

Program Navigator

Digital health program guidance

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Increase program utilization with intelligent triage and AI-powered program matching to guide members to in-network program and support

Learn more

Intelligent benefit assistance

Benefit Navigator

Go beyond conversational FAQ chatbots with a navigation-driven AI agent that resolves member questions and drives action

[H3] See Pager Health℠ Navigator in action.

Discover how our innovative solutions translate to meaningful operational efficiency, improved 
care navigation, and measurable ROI.

Schedule a demo

[H2] Healthcare is fragmented. Navigator unites it.

Health plans face rising costs and underused benefits. Pager Health Navigator enables health plans to unify the care journey, simplify access, and improve outcomes. All without disrupting existing plan infrastructure.

Unified navigation:One experience for benefits, providers, point solutions, and clinical support

[IMG: Unified navigation platform icon showing member access to benefits, providers, point solutions, and clinical support]

Omnichannel access:Members can initiate care needs via secure chat, SMS, voice, video, or member portal

[IMG: Omnichannel access icon with chat, SMS, voice, and video for care navigation and engagement]

Proactive engagement:
Outreach to activate preventive and condition-specific programs

[IMG: Proactive engagement tools icon activating preventive and condition-specific health programs]

AI first, human always:
Smart automation backed by licensed RNs (URAC accredited)

[IMG: AI-powered navigation backed by URAC-accredited licensed nurses for clinical accuracy icon]

Seamless integration:
Connects with existing plan systems and partner solutions

[IMG: Integration Icon | Navigator seamlessly integrating with health plan systems and digital health partners]

[H2] Smarter tools for better health

[IMG: AI-powered symptom triage, provider finder, benefit guidance, digital health matching, and nurse navigation product image]

AI-powered symptom triage and routing
In-network provider finder with scheduling assistance
Benefit and coverage guidance personalized to the member
Digital health program matching (behavioral, chronic, episodic)
Aftercare and follow-up to drive outcomes
24/7 Nurse Navigation and escalation

93%

use of high-performing providers

99%

health issues resolved after initial interaction with nurse

3.3x

increase in care gap closure

[H3] Great healthcare starts with a conversation

Discover how our innovative solutions can bring your digital health vision to life.

Contact us

Member login

[H1] A one-size-fits-one wellbeing experience like no other

INTRODUCING REALLYWELL℠

Combining clinical support, wellness services, and contextual navigation, ReallyWell℠ is setting the new standard for AI-powered, data-driven wellbeing. Pager Health has harnessed the enormous insight-producing capability of generative AI to transform traditional wellness into a highly personal experience customized for each member.Now you can optimize proactive health management by providing members with a seamless connection to a clinical care team, who can immediately activate early intervention when a new medical issue arises. Reduce costs, close gaps in care, and improve consumer satisfaction with the custom configuration that achieves your specific organizational and client objectives.

Book a demo

Watch video

83%

Annual Wellness Exam Gap Closure

59%

Health AssessmentCompletion

88%

Member Satisfaction Score

[H2] Great healthcare starts with a conversation

Discover how our innovative solutions can bring your digital health vision to life.

Contact us

[H2] Smarter wellbeing starts with a highly personal touch

[H3] After conducting a deep-dive analysis of an all-encompassing data set for each member, ReallyWell leverages generative AI to create an unprecedented one-size-fits-one personalized engagement experience.

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Deeply personalized care journeys A clinically prioritized wellbeing journey guides each member, step-by-step, to better health, providing timely, relevant content and tailored recommendations that dynamically change with the member’s health status.

[IMG: Journey Dashboard Icon | My Journey dashboard showing health actions, progress, rewards, and education]

My journey dashboard This personalized snapshot provides a clear picture of each member’s wellbeing journey. Members can check their next best actions to better health, review completed activities and available rewards, explore a library of customized educational materials, and more – all on a single user interface.

[IMG: Journey Icon | Deeply personalized wellbeing care journeys guiding members with timely, dynamic health recommendations]

Personalized Engagement & Alerts ReallyWell monitors each member’s wellbeing activity and progress, biometric data, and health events (claims) to create daily contextual prompts that remind and motivate members to engage in their personalized program for wellbeing.

[IMG: Personalized Engagement Icon | personalized engagement and alerts using member health data to deliver contextual prompts]

Self-Guided Program and Team ChallengesMore than 40 Self-Guided Programs drive industry-leading engagement and behavior change. Push engagement and peer support further with our Team Challenges that intelligently integrate device tracking and configurable incentive options.

[IMG: Program & Team Challenges Icon | ReallyWell provides self-guided wellness programs and team challenges with device tracking and incentives]

Configurable IncentivesEnables payers to dynamically tailor and optimize incentives by activity, value, frequency, and population – aligning member motivation with business goals to drive sustained engagement, lasting behavior change, and better outcomes without increasing spend. Learn more

[H2] Great healthcare starts with a conversation

Discover how our innovative solutions can bring your digital health vision to life.

Contact us

[H2] Next-Gen AI-Powered Engagement

[H3] Our portfolio of innovative AI-Driven engagement boosters transforms initial interactions into active commitments and ongoing relationships.

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Health assessment survey toolThis innovative, NCQA-accredited health assessment and flexible survey tool features an enhanced question set that reduces completion time, generating a 59% completion rate.

Wellbeing AI agentThis AI agent actively monitors users’ application activity, care plans, My Journey progress, biometric data, and health events (claims) to provide timely contextual prompts and tailored recommendations that guide and encourage each member to the “next right thing to do.”

Dynamic Wellbeing ScoreThis proprietary, dynamic wellbeing calculator includes an overall wellness score for each member as well as a score for each component part. Displayed in a visually intuitive way, our Dynamic Wellbeing Score responds in real time to actions taken by members as they make their way through next-right-thing-to-do recommendations. This palpable progress further encourages members, who know exactly where they are on their wellbeing journey.

[IMG: Image of man with various stats shown around him | ReallyWell dynamic wellbeing score displaying overall and component-specific wellness metrics]

[H2] Great healthcare starts with a conversation

Discover how our innovative solutions can bring your digital health vision to life.

Contact us

[H2] First-of-its-kind integrated clinical support

[H3] ReallyWell is the only platform that seamlessly integrates the wellbeing experience with the entire continuum of care, from customer service and care navigation to ongoing follow-up care.

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Integrated clinical chat supportEmpowered by one-click access to chat with a nurse or health coach, every member can connect with the right resources and care teams whenever they have a question or medical concern.

[IMG: Integrated Chat Icon | ReallyWell provides integrated clinical chat support enabling members to connect with nurses or health coaches]

Nurse supportOur nurse lines are active engagement tools that connect members to the most appropriate healthcare providers, covering 98% of symptom-based calls with over 700 topics for adults and children.

[IMG: Nurse Icon | ReallyWell provides nurse support providing symptom triage and connecting members to appropriate care]

Health coach supportOur highly trained coaches, certified by the National Board of Health & Wellness Coaching (NBHWC), motivate and guide members to achieve their wellness goals and sustain long-term habits in 30 health topics.

[IMG: Coaching Icon | ReallyWell℠ has health coach support with NBHWC-certified wellness coaches guiding members]

Proven care gap closureBy efficiently engaging members in preventive care, we preempt costly medical conditions by closing key gaps and proactively treating cases before they become serious – we reach members before claims are dropped. Gap closure success – for digitally opted-in members:83% for annual wellness exam  53% for breast cancer screening 45% for colorectal cancer screening 61% for diabetic eye exam 62% for flu shot 75% for kidney function screening

[IMG: Proven Results Icon | ReallyWell provides proactive care gap closure by improving preventive care and screenings]

[H2] Great healthcare starts with a conversation

Discover how our innovative solutions can bring your digital health vision to life.

Contact us

[H2] Full seamless integration: Ready for business with any organization

[H3] ReallyWell integrates with any plan or employer experience as well as client-specific requests and third-party vendors and point solutions. Configure our modules and products to form the specific solution set that meets the business objectives of your organization and your clients.

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Flexible care optionsChoose from three levels of care – high touch, assisted or autonomous--and tailor our services to the precise needs of each population or employer group.

[IMG: ASO Dashboard Icon | ReallyWell is a ASO-ready wellbeing platform with modular design and real-time reporting dashboard]

ASO-readyWith its configurable and modular design, ReallyWell has the flexibility to solve the challenges your clients face, with a Reporting and Data Dashboard for each ASO organization offering real-time insights.

[IMG: Flexible Care Icon | ReallyWell provides flexible care options offering high-touch, assisted, or autonomous wellbeing services]

Administrative portalProvides autonomous control to admins, who now have the turn-key power to configure and fine-tune their wellbeing program to meet the changing needs of their members and maximize engagement.

[IMG: Administration Configuration Icon | ReallyWell]

White-labeled so you take all the creditThe entire Pager Health experience is wrapped in your brand. Your organization takes full credit for our 93 NPS, boosting member trust and allegiance.

[IMG: White-labeled Branding Icon | ReallyWell is a completely white-labeled wellbeing platform branded to clients to build member trust and loyalty]

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[H4] Need assistance?

If you experience difficulty accessing any content on our site or require information in an alternative format, please contact us:Phone: 877-709-0201 (TTY: 711) Note: Number may differ based upon client needs for the portal versionEmail: [email protected]We aim to respond to all accessibility feedback within two (2) business days.

ENTERPRISE 360

[H1] Integrated care & navigation

Our Enterprise Orchestration Platform connects each patient with their entire clinical care and service teams, who can now all collaborate in one digital setting. This is a single, integrated system of care and communication where everybody—patients, providers, payers and point solutions—is connected, seamlessly working together without friction, delay or confusion.

Book a demo

[IMG: Nurse with message alerts and AI-enabled chat features surrounding her | Pager Health℠ Enterprise 360 AI-powered care orchestration platform connecting patients, providers, payors, and point solutions in one system]

[H2] A seamless experience supported by empowered care teams

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By creating a single thread of care navigation, care access, after care and wellbeing services, our platform stitches otherwise fragmented systems into a single, unified experience. Intelligent task management, communication summarizations, sentiment analysis, and role-based routing capabilities leverage generative AI to empower care teams to be more efficient and compassionate.

Proven performance at scaleThousands of agents coordinate seamless care across 30 clinical and non-clinical roles with 4:1 chat concurrency for millions of members.

[IMG: Performance Scale Icon | Enterprise 360℠ delivers at scale, thousands of agents across 30 roles, supporting millions of members with 4:1 chat concurrency.]

Configurable and flexible integrationsCustomize the platform with 100+ integrations, including care management systems, bots, EHRs, CRMs, and telehealth. Our plug-in architecture supports SDK, Web portals, SMS, and WhatsApp integrations for both service requests and outreach campaigns, making it easy to embed essential tools and services.

[IMG: Configuration Icon | Enterprise 360 is a completely configurable platform with 100+ integrations including EHRs, CRMs, telehealth, and bots for care management and outreach]

Going beyond standard careSeamless integration with wellness resources, such as our wellbeing portal and/or coaching services, transforms the current reactive and episodic healthcare experience into a proactive, preventive and continuous lifelong relationship.

[IMG: Beyond Standard Care Icon | Enterprise 360 integrates wellbeing resources like wellness portals and coaching to transform reactive care into proactive prevention]

[H2] Open technology that empowers personalized, contextual experiences, while driving efficiencies

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Enterprise 360 empowers care management teams with intelligent AI-powered tools, agent-to-agent chat and omnichannel communication to engage, manage and support at-risk and rising-risk members across the entire continuum of care.

Superpower care teams with AI technologyUse AI tools, such as automated reminders and care gap identification, to facilitate care coordination supported by advanced algorithms, AI-enhanced Schmitt-Thompson triage protocols and bot-led assessments. Member-facing AI-supported engagement capabilities, including Welcome, FAQ, System Checking, and Scheduling bots, enable teams to increase patient volume, with human support always just a click away.

Seamless communication across teams Care orchestration is enabled with real-time, HIPAA-compliant communication among care providers and service representatives on a single bidirectional communication platform focused on member care. Features include agent-to-agent chat and seamless hand-offs for direct patient engagement. Enhanced collaboration improves care quality and patient documentation in a centralized location.

Preferred communication & flexible modalitiesMembers can choose their preferred communication method, including voice, chat, video, or app-less engagement, and enjoy one-click access to instant support from a nurse or health coach. Healthcare providers and support staff can manage care, respond to alerts, access patient data on-demand, and communicate with members on-the-go using their mobile devices.

[IMG: Image of nurse with AI summarization modules image | Enterprise 360 provides omnichannel engagement through voice, chat, video, WhatsApp, and app-less communication, plus nurse and health coach access]

[H2] Great healthcare starts with a conversation

Discover how our innovative solutions can bring your digital health vision to life.

Contact us