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[H1] We've got your need for speed

Check your top speeds up to 940 Mbps.

[IMG: 100 Mbps]

[IMG: 100 Mbps]

Simply Unlimited Internet

Work from home and shop online
Unlimited data on a 99.9% reliable* network
*Based on network uptime or availability
Connect multiple users and devices
Stream HD movies
No annual contract

$55/MO

Speed may not be available in your area. Paperless billing required. Taxes and fees apply. Rate excludes CTL Fee not to exceed $1.50/mo./line.*

Offer Details

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Simply Unlimited Internet speeds up to 140 Mbps

Internet Service speeds up to 140 Mbps

Speed may not be available in your area. Paperless billing required. Taxes and fees apply. Rate excludes CTL Fee not to exceed $1.50/mo./line.*
*The CTL Fee is the Facility Relocation Cost Recovery Fee. This is neither a tax nor required by law but set by CenturyLink and may change. For information about taxes and fees, visit centurylink.com/feesandtaxes.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices.  Download speeds are via a wired connection.  Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/internetpolicy for more information.
Service is not available everywhere. Offer is available to qualifying customers only. Limited time offer.  Monthly service rate, leased equipment rates, installation and constructions fees, taxes, and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. Equipment: Customers may provide their own compatible equipment, lease from CenturyLink (up to $17/mo.), or one-time purchase (up to $200 + tax). Installation: A one-time installation fee may apply depending on network technology at customer location: Standard installation fee up to $25 (technician completes work outside of location and customer installs equipment /connects devices inside) or technician installation fee up to $149 (technician completes work outside of location and installs equipment /connects devices inside). Construction: For new Internet installations, construction charges apply (“Construction Charges”). Customers will pay $500 unless the total cost equals or exceeds $1,000, and in that case, Customer will be responsible to pay the entire amount of Construction Charges, which usually does not exceed $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of bank account (via ACH payment), debit card, credit card, or other prepay service available with your subscription.  Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer.  See centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions apply.

Fiber Internet

Unlimited data on a 99.9% reliable* network
*Based on network uptime or availability
FREE installation - $129 value
WiFi equipment provided - no monthly charge
No annual contract

$75/MO

Limited availability. Service and rate in select locations only. Paperless billing required. Taxes and fees apply. Rate excludes CTL Fee not to exceed $1.50/mo./line.*

Offer Details

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Fiber Gigabit speeds up to 940 Mbps

Limited availability. Service and rate in select locations only. Paperless billing required. Taxes and fees apply.  Rate excludes CTL Fee not to exceed $1.50/mo./line.*

*The CTL Fee is the Facility Relocation Cost Recovery Fee. This is neither a tax nor required by law but set by CenturyLink and may change. For information about taxes and fees, visit centurylink.com/feesandtaxes.
Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download/upload speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/internetpolicy for more information.
Limited availability. Service and rate in select locations only. Offer available to qualifying customers only. Limited time offer.  Monthly service rates, leased equipment rates, installation and construction fees, taxes and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. WiFi Equipment: CenturyLink-provided leased WiFi equipment is included in the service and must be returned upon termination of service. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply.  Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of bank account (via ACH payment), debit card, credit card, or other prepay service available with your subscription.  Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer.  See centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions apply.

[IMG: Home hero mobile]

[H1] We've got your need for speed

Check your top speeds up to 940 Mbps.

[IMG: 100 Mbps]

Simply Unlimited Internet

Work from home and shop online
Unlimited data on a 99.9%reliable* network
*Based on network uptime or availability
Connect multiple usersand devices
Stream HD movies
No annual contract

$55/MO

Speed may not be available in your area. Paperless billing required. Taxes and fees apply. Rate excludes CTL Fee not to exceed $1.50/mo./line.*

Offer Details

Close

Fiber Internet up to 500 Mbps

Limited availability. Service and rate in select locations only. Paperless billing required. Taxes and fees apply. Rate excludes CTL Fee not to exceed $1.50/mo./line.*

*The CTL Fee is the Facility Relocation Cost Recovery Fee. This is neither a tax nor required by law but set by CenturyLink and may change. For information about taxes and fees, visit centurylink.com/feesandtaxes.
Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download/upload speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/internetpolicy for more information.
Limited availability. Service and rate in select locations only. Offer available to qualifying customers only. Limited time offers.  Monthly service rate, leased equipment rates, installation and construction fees, taxes and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. WiFi Equipment: CenturyLink-provided leased WiFi equipment is included in the service and must be returned upon termination of service. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of bank account (via ACH payment), debit card, credit card, or other prepay service available with your subscription.  Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer.  See centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions apply.

Offer Details

[IMG: 100 Mbps]

Fiber Internet

Unlimited data on a 99.9%reliable* network
*Based on network uptime or availability
FREE installation - $129 value
WiFi equipment provided - no monthly charge
No annual contract

$75/MO

Limited availability. Service and rate in select locations only. Paperless billing required. Taxes and fees apply. Rate excludes CTL Fee not to exceed $1.50/mo./line.*

Offer Details

Close

Fiber Gigabit speeds up to 940 Mbps

Limited availability. Service and rate in select locations only. Paperless billing required. Taxes and fees apply.  Rate excludes CTL Fee not to exceed $1.50/mo./line.*

*The CTL Fee is the Facility Relocation Cost Recovery Fee. This is neither a tax nor required by law but set by CenturyLink and may change. For information about taxes and fees, visit centurylink.com/feesandtaxes.
Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download/upload speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/internetpolicy for more information.
Limited availability. Service and rate in select locations only. Offer available to qualifying customers only. Limited time offer.  Monthly service rates, leased equipment rates, installation and construction fees, taxes and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. WiFi Equipment: CenturyLink-provided leased WiFi equipment is included in the service and must be returned upon termination of service. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract

[H1] Taxes, fees, and surcharges on your bill

Listed under each service on your bill, you'll see taxes, fees and surcharges collected by CenturyLink. These will appear under the headings Taxes, Fees and Surcharges; Recurring Charges; or Related Monthly Charges.

[H2] How to see taxes and fees on a new order

When you start an online order for new service, you'll get the Broadband Information Labels for the options in your area. These labels will show you estimated taxes and fees for internet service.

[H2] Taxes and surcharges

Taxes are assessed by federal, state, local, and municipal governments, and vary based on where you live and the services you receive. Certain surcharges, such as mandated 911 surcharges, also fall under this category. We're required to bill you directly for those charges on behalf of the relevant government authority.

Similarly, some surcharges are billed on behalf of the government and collected through customer fees. The Federal Universal Service Fund surcharge is an example of one of those fees, with the amount calculated as a percentage of the bill.

[H2] Check your bill for details

Looking for exact amounts for taxes and fees?

There are thousands of possible combinations based on your location and services. For this reason, specific taxes and fees can only be found on your individual bill.  Learn how to view your bill in My CenturyLink.

Taxes, fees, and surcharges are listed under each of your CenturyLink services in the Details section of your bill. Learn how to view or download a PDF of your bill.
If you have multiple products or services, you will see taxes, fees and surcharges listed in a separate section for each one. Federal, state and local laws dictate which products and services are assessed certain charges, so you may see a surcharge with the same name appear on your bill more than one time if it is required on different services.

[H2] Can the amounts change each month?

Many taxes, fees, and surcharges are a predictable, flat monthly rate. You may notice, however, that others can vary month to month. There are a few reasons that this happens:

Rates can increase or decrease based on federal, state and local government assessments.

If the pre-tax cost of a service varies monthly based on usage (for example, long distance charges), then some taxes, fees, and surcharges that are a percentage of the base amount will vary as well.

If you've recently moved to a different taxing jurisdiction, then your taxes may change, based on the rates for your new address.

[H2] Looking for more information?

For details about a particular tax, fee, or surcharge, simply search for it using the name of the charge as it is listed on your bill, or find it in the menu on this page.

How to view or download your CenturyLink bill

[H4] CenturyLink fees and charges

Payment fees

Late payments and late fees

Paperless billing and Paper Bill Fee

One-time charges

How to dispute a charge

[H4] Taxes and Fees

911 emergency fees

Carrier charges

Federal, state or local taxes

Late fees

One-time charges

Paper bill fee

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Legal Resources and Tariffs

[H1] Information about CenturyLink's Internet Service Disclosure

The Internet Service Disclosure document provides information about the network practices, performance characteristics, and commercial terms applicable to CenturyLink's mass market broadband internet access services, consistent with the Federal Communications Commission's Open Internet Rules.

CenturyLink is committed to providing its customers with the best possible online experience. We follow industry-leading network security standards to ensure the integrity, confidentiality and availability of our customers' network and confidential information. We view network management as critical to the many services we provide our customers. Managing our network well is one of the most important parts of our business. It ensures that our customers have access to the content and applications that they need and enjoy.

The information contained in the Internet Service Disclosure document is not a contract and does not change the terms and conditions associated with your service. It is provided for informational purposes only and may be changed at any time, without notice.

Read the Internet Service Disclosure

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[H1] CenturyLink® Internet Subscriber Agreement

Internet Subscriber Agreement English PDF

Internet Subscriber Agreement Spanish PDF

Versión Español

November 1, 2025

This CenturyLink® Internet Subscriber Agreement together with the materials referenced herein (“Agreement”) is between CenturyLink and the end user of the CenturyLink Service(s), Equipment and/or Software described below (“you”, “your”, or “Customer”). For Customer convenience, this Agreement combines obligations of multiple CenturyLink entities that provide you Service, Equipment and/or Software, but does not create joint liability among the CenturyLink entities. Please review the Agreement carefully; it governs your use and each CenturyLink entity’s provision of Service, Equipment, and/or Software.

Your enrollment in, activation of, use of, or payment for Service, Equipment and/or Software constitutes your acceptance of this Agreement, and you represent that you are of legal age to enter into this Agreement and are bound by it. You should read this Agreement in its entirety, but even if you choose not to read it, its disclosures, terms and conditions will be legally binding upon you. If you do not accept this Agreement, do not use the Service, Equipment or Software and notify CenturyLink immediately to cancel and return all Equipment supplied by CenturyLink by calling the CenturyLink phone number on your bill or through these websites: Residential Customer Service (Consumer/Residential accounts), Small Business Customer Service, (Small Business accounts), or Enterprise Class Customer Service (Large Business & Government accounts).

BELOW ARE IMPORTANT PROVISIONS IN THIS AGREEMENT THAT AFFECT YOUR RIGHTS UNDER CERTAIN CIRCUMSTANCES:

• SECTION 9(c) CONTAINS YOUR CONSENT FOR CENTURYLINK TO SEND TEXT MESSAGES TO MOBILE PHONE NUMBERS YOU HAVE PROVIDED, SEND YOU EMAILS, AND PLACE PHONE CALLS TO YOU, INCLUDING THROUGH AUTOMATED TELEPHONE DIALING EQUIPMENT OR ARTIFICIAL OR PRERECORDED VOICE MESSAGES, ABOUT THE FOLLOWING: MARKETING OFFERS OR ADVERTISING CONTENT OR INFORMATION ABOUT SERVICES AND YOUR ACCOUNT, INCLUDING INFORMATION ABOUT INSTALLATIONS, APPOINTMENTS, REPAIRS, AND COLLECTIONS.

• SECTIONS 12 AND 13 CONTAIN LIMITATIONS ON CENTURYLINK’S LIABILITIES AND WARRANTIES, INCLUDING LIMITATIONS ON THE DAMAGES YOU MAY RECOVER FROM CENTURYLINK FOR ISSUES YOU MAY ENCOUNTER WITH YOUR SERVICE, EQUIPMENT AND/OR SOFTWARE.

• SECTION 15 CONTAINS MANDATORY DISPUTE RESOLUTION PROCEDURES. THESE PROCEDURES LIMIT THE AMOUNT OF TIME YOU HAVE TO RAISE ANY DISPUTE WITH CENTURYLINK OR FILE ANY LAWSUIT AGAINST CENTURYLINK AND CONTAIN PRE-LAWSUIT DISPUTE RESOLUTION REQUIREMENTS THAT MUST BE MET BEFORE FILING ANY LEGAL ACTION. THESE PROCEDURES ALSO REQUIRE THAT ANY LAWSUIT OR CLAIM BE PURSUED ONLY ON AN INDIVIDUAL BASIS, NOT AS A CLASS OR COLLECTIVE ACTION, AND BE RESOLVED BY A JUDGE, NOT BY A JURY.

CENTURYLINK STRONGLY ENCOURAGES YOU TO READ YOUR BILL EACH MONTH.

• All Service, Equipment, and Software is provided to you at the amounts shown on your CenturyLink bill. If you have any question about your bill or any charge on your bill, please contact CenturyLink using the phone number on your bill or the customer service links above. CenturyLink will work with you to make sure you understand every aspect of your bill and try to resolve any issue or dispute you might have.

• CenturyLink may include important messages related to your Service or changes to the agreements between you and CenturyLink in the body of the invoice or as an attachment, link, or insert with your invoice. It is your responsibility to read and understand these messages.

CenturyLink does not guarantee Service and strongly encourages you to take steps to prevent losses from issues you may encounter with your Service, Equipment and/or Software. CenturyLink highly recommends against using your Service, Equipment and/or Software in any manner that may cause you to suffer damage or loss of any kind should your Service, Equipment and/or Software become unavailable or suffer from performance issues. For example, if you use your Service, Equipment and/or Software for any business or commercial purpose, CenturyLink urges you to consider obtaining business interruption insurance to cover the risk of business or commercial losses. For more important information about CenturyLink’s network performance, please see Section 2(a)(ii) below and CenturyLink’s Internet Service Disclosure located at www.centurylink.com/aboutus/legal/internet-service-disclosure.html.

[H2] 1. Definitions

“AUP” means the applicable Acceptable Use Policy posted at www.lumen.com/en-us/about/legal/acceptable-use-policy.html including all future revisions.
"CenturyLink" (also “we” or “us”) is a tradename referring to the affiliates of Lumen Technologies, Inc. that provide you the Service, Equipment and/or Software. Lumen Technologies, Inc. does not provide Service, Equipment and/or Software.
“Enterprise Class” means any CenturyLink customer (a) billed more than $500 in MRCs for Service, Software, or Equipment, or (b) with 10 or more employees using the Service, Equipment, or Software.
“Equipment” means any network interface device, antenna, wireless receiver, gateway, modem, router, pod, tower, and/or other equipment for use with the Services. Except for Equipment you have purchased from CenturyLink as defined in this Agreement, or other equipment you provided or purchased separately from another party or provided (to the extent permitted by CenturyLink), CenturyLink owns the Equipment regardless of who installed the Equipment. Any monthly rental payments, periodic use payments, or similar arrangements related to any Equipment between you and CenturyLink are not purchases of Equipment.

“Fixed Wireless” is a technology used to provide CenturyLink Internet service with access via a wireless antenna or wireless receivers and gateways through use of wireless spectrum and/or networks.

“Force Majeure Event” means an unforeseeable event beyond the reasonable control of a party, including without limitation: act of God; fire; flood; epidemics, pandemics, or outbreaks of communicable diseases; quarantines; national or regional emergencies; labor strike or unrest; sabotage; cable cuts; acts of terror; power shortage or power failure, e.g., rolling blackouts; material shortages or unavailability or other delay in delivery not resulting from CenturyLink's failure to timely place orders therefore; lack of or delay in transportation; government codes, laws, regulations, ordinances, rules, or restrictions; war or civil disorder; or failures of suppliers of goods and services.

“Late Charge” is a fee of up to the maximum amount allowed by law that is assessed each month in which any portion of the payment is not received by or immediately available to CenturyLink by the due date.

“MRCs” means monthly recurring charges. “NRCs” means non-recurring, one-time charges.
“Payment Services” means CenturyLink electronic and online methods you use to view and pay such invoices to CenturyLink, including, but not limited to, the following: bank draft, credit/debit/charge card, MyCenturyLink, AutoPay, eBilling, Quick Bill Pay, and payments you make through interactive voice response systems or through websites associated with or linked from CenturyLink websites, which may change at any time in CenturyLink’s sole discretion with prior written notice to you.

“Pure Broadband” means a version of CenturyLink Internet service with or without an accompanying residential telephone access line having the ability to make outbound calls. Pure Business Internet is the business version of Pure Broadband and is incorporated within this definition.

"Regulatory Activity” means any regulation and/or ruling, including modifications thereto, by any regulatory agency, legislative body or court of competent jurisdiction.

“Service" or “Services” means all of the Internet services and associated value-added services you receive from CenturyLink pursuant to this Agreement, including, but not limited to: CenturyLink Internet, CenturyLink High-Speed Internet; Pure Broadband, Fixed Wireless, other CenturyLink-provided Internet access service, and additional services described in the Service Description Section below, and related CenturyLink installation, repair, support and provisioning. “Service” or “Services” when used in the Service Description Section below refers to the specific service or services being described.

“Taxes” means foreign, federal, state and local taxes, tariffs, duties, other similar charges, and any other imposition or tax-like charges that may be imposed, that governmental entities or agencies may pass on to you, or require us to collect from you, or that governmental authorities collect or require us to collect from you in support of programs, funds, or third parties, regardless of whether applicable law assesses them on you or us. In some jurisdictions, certain Taxes are included in the MRC pursuant to applicable state or local law. CenturyLink collects payment from Customers for Taxes, and CenturyLink remits what is collected to applicable governmental entities or agencies, or quasi-governmental authorities. Taxes may be subject to change or increase as required by law or regulation without written notice to you.

[H2] 2. Service description

[H3] (a) CenturyLink® Internet

(i) Service Delivery. CenturyLink will provide Service that runs either over the same copper line as your CenturyLink wireline telephone line, over a fiber-optic connection that runs directly to your location, or via a wireless connection to your location. If you do not have a CenturyLink wireline telephone line, CenturyLink will (a) provide Pure Broadband over either a copper or fiber-optic connection to your location or (b) provide Fixed Wireless over a wireless connection to your location. You must specify a CenturyLink telephone number to use with the Service (unless you order Pure Broadband Service or Fixed Wireless). CenturyLink may terminate your Service or charge you for Pure Broadband Service if you change your CenturyLink local telephone service to another company, move your CenturyLink local telephone service to a wireless service provider, or otherwise terminate your CenturyLink local telephone service. With respect to our use of fiber to deliver your Service, fiber service usually means a 100% fiber-optic network to your location. However, in limited circumstances, CenturyLink may need to deploy alternative technologies with a non-fiber connection from a certain point (usually the curb) to your location.

(ii) Availability. Service may not be available in all areas or at the rates or speeds generally marketed. The speed(s) available at your location are identified during the ordering process and confirmed upon the provisioning of service at your location. Service speeds disclosed to you are “up to” a specific download speed via a wired connection under typical circumstances within the CenturyLink network and at your location. Service is provided on a per-line basis, and the actual throughput speed of your Service depends on a number of factors such as Internet traffic and congestion or bandwidth, distance of your location from certain CenturyLink-provided networking Equipment, viruses or spyware, number, age, and capability of connected devices, server speed of the Websites you connect to, traffic and congestion on your home network or corporate LAN, and your PC settings. Service via a wireless connection may not deliver the disclosed throughput speed or “up to” speed and will vary, particularly when Service is accessed by multiple wireless devices. Speed tests may reflect a speed lower than actual throughput speed when connected via a wireless connection or when multiple devices are in use, and may be further limited by the speed capabilities of those devices, in addition to the other factors listed above. Uninterrupted or error-free Services are not guaranteed and CenturyLink may limit speeds. Additional information about network performance, practices and policies is disclosed on CenturyLink’s High Speed Internet Service Management page located at www.centurylink.com/aboutus/legal/internet-service-disclosure.html.

CenturyLink will provision your line at the maximum speed available at your location within the speed range of the Service you selected. Your location may be subsequently eligible for additional Services, including new speed options; provided that you will be charged for any Service change. Availability of Service depends on availability and limits of CenturyLink wire centers and facilities. Service will not be provided using unsuitable facilities or if provision of Service creates interference with other services. Service is offered only to location(s) qualified by CenturyLink line qualification procedures. Some lines may not qualify for the Service even if initial tests qualified such lines. Speed and availability of Services are not guaranteed and may be limited by a variety of factors including but not limited to the physical condition of your line and wiring at and/or inside your location, your service location, phone line qualifications, computer or device performance/configuration, and network/Internet congestion. Each of these factors is outside of CenturyLink’s control and, as a result, none are CenturyLink’s responsibility. Any repairs or changes to these factors are your sole responsibility. Additionally, Fixed Wireless is subject to service limitations including but not limited to proximity and positioning of antennas, cell tower/site outage, wireless spectrum issues or limitations, tampering or damage to Equipment.

(iii) Moves. If you move to another location (including a move within the same building) you are not guaranteed to have either the same Service or any Service at the new location. Your line must be re-qualified for Service at any new location and MRCs and NRCs applicable to any new Service, which may be different from your MRCs and NRCs at your prior location, will apply.

(iv) CenturyLink Facilities and Equipment to Provide Service; Licenses. Certain CenturyLink facilities and Equipment used to provide you Service may be located on your premises, including in some cases inside your home or building. In some situations, your premises will not have existing, capable CenturyLink facilities or Service is not already available there and, as a result, CenturyLink must construct these facilities and place needed Equipment. All of these facilities and Equipment are the property of CenturyLink and must be constructed, installed,