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[H1] NAIM COLLECTIONS

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[H3] FOCAL POWERED BY NAIM

Focal Powered by Naim boutiques offer an incomparable sound experience by combining the complementary acoustic and electronic solutions of Focal and Naim Audio.

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[H3] About naim

Every Naim product is conceived, designed, and engineered entirely in service of the sound, revealing a pure experience of music that is as close as possible to its original source.

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DIVA UTOPIA: A REVOLUTIONARY NEW LOUDSPEAKER
Experience a new dimension of listening with DIVA UTOPIA, the first active, wireless, and connected hi-fi speaker from Focal, combining the finest acoustics and electronics from Focal and Naim.

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[H1]
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[H3] Welcome to Naim Support
Welcome to the Naim support pages. We believe that many of your questions can be answered using the resources below. Please use these in the first instance when looking to resolve any issues, failing that please contact your retailer for further support. Our specialist retailers are trained to be able to assist if something is wrong with your product, if they aren’t able to resolve any issues they will be able to contact us on your behalf and arrange service or repair if needed. If you aren’t having any luck with the process above please contact us using the details at the bottom of this page.

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If you have a problem with one of our products, we invite you to contact our customer service department using our contact form.

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If you would like advice on our products before making a purchase, or if you have any questions on how to use them, please do not hesitate to contact us via our contact form.

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You can also contact us directly by e-mail at [email protected] or by phone: 01722443405

[H2] A question?

[H2] Frequently Asked Questions

Setup & Connectivity

[H3] Bluetooth pairing issues with Mu-so and iOS

If your Mu-so 2nd Generation is not pairing with your iOS device via Bluetooth, follow these steps: Ensure Bluetooth is enabled on your iOS device. Put the Mu-so into pairing mode by pressing and holding the Bluetooth button until the indicator flashes. On your iOS device, go to Settings > Bluetooth and select the Mu-so from the list. If pairing fails, restart both devices and try again. If the problem persists, it is best to open the Naim app, forget any previously paired Bluetooth devices, and then reconnect your device. Also, make sure your iOS device is running the latest version of iOS, and that the Mu-so firmware is up to date.

Setup & Connectivity

[H3] Bluetooth reconnection issues after factory reset

After performing a factory reset on your Naim device, you may find that your Bluetooth device can no longer reconnect automatically. This is a common and expected behavior due to how Bluetooth pairing data is handled during the reset process. This guide explains why this happens and how to resolve it, using the Mu-so 2nd Generation as a reference example. The same steps apply to other Bluetooth-enabled Naim products such as the ND5 XS 2 and ND555.   Why Bluetooth Devices Fail to Reconnect When you reset your Naim device to factory settings, all user data is erased—including the list of previously paired Bluetooth devices. However, your phone, tablet, or computer may still retain the old pairing information, which no longer matches the reset Naim unit. This mismatch prevents automatic reconnection and may even block new pairing attempts until the old pairing data is cleared from your device.   How to Fix It To restore Bluetooth functionality after a factory reset: 1. Remove the Old Pairing from Your Bluetooth Device Open the Bluetooth settings on your phone, tablet, or computer. Find the Naim device in the list of paired devices. Select it and choose “Forget,” “Remove,” or “Unpair.” 2. Re-pair with the Naim Device Ensure your Naim device is in Bluetooth pairing mode (this usually happens automatically after a reset). On your Bluetooth device, scan for available devices. Select your Naim product and complete the pairing process. Final Tips If pairing still fails, restart both your Naim unit and your Bluetooth device. Make sure your Naim product is running the latest firmware via the Focal & Naim app. For persistent issues, consult your retailer.

Setup & Connectivity

[H3] Can my product be used as a soundbar?

With the growing popularity of home cinema and streaming platforms, many users wonder whether their Naim product can double as a soundbar for their TV. While Naim systems are primarily designed for high-fidelity music playback, some models offer limited compatibility with television audio setups. This guide explores which Naim products can be used as a soundbar, what limitations exist, and how to get the best results. What Is a Soundbar? A soundbar is a speaker system designed specifically to enhance TV audio. It typically connects directly to a television via HDMI ARC, optical, or Bluetooth, and is optimized for dialogue clarity, surround effects, and ease of use in a home cinema context. Naim products, by contrast, are engineered for audiophile-grade music reproduction, with a focus on stereo imaging, musicality, and streaming performance. Tip: For any Naim products fitted with HDMI ARC or digital optical inputs, you will need to set your TV’s audio output to PCM. This option is sometimes listed as ‘stereo’ or ‘two channel’. The key is to avoid any Dolby or surround sound output formats.   Naim Products and Soundbar Compatibility Mu-so 2nd Generation : Can be used as a soundbar Features a digital optical input and HDMI ARC for direct TV connection Easily switch to any one of the Mu-so 2’s streaming inputs for music playback Ideal for casual home cinema setups Mu-so Qb 2nd Generation : Not designed as a soundbar Outfitted with an optical input, but due to the compact size of the Qb 2, you will not benefit from the stereo image that the Mu-so 2 can reproduce.   Uniti Range (Atom, Star, Nova) : Cannot be used as soundbars, as there are no integrated speakers, however can still be used with a separate pair of passive speakers to reproduce excellent quality TV audio. Lip sync adjustment is possible via the Focal & Naim app. Outfitted with HDMI ARC (excepting some earlier models of the Uniti Atom) and optical inputs for direct TV connection Designed for music streaming and amplification, but will still process TV audio using their high quality digital audio processing capabilities. AV bypass can be enabled on analogueue inputs to facilitate the connection of a separate AV processor/receiver, enabling the Uniti to act as the centre left/right amplifier in a wider AV setup.   NSC 222 : Cannot be used as a soundbar, as there are no integrated speakers or amplification, however can still be partnered with a Naim power amplifier and a separate pair of passive speakers to reproduce excellent quality TV audio. Lip sync adjustment is possible via the Focal & Naim app. Outfitted with optical inputs for direct TV connection Built for network streaming and high-resolution audio playback AV bypass can be enabled on analogueue inputs to facilitate the connection of a separate AV processor/receiver, enabling the Uniti to act as the centre left/right amplifier in a wider AV setup. Separate Streamers (ND5 XS 2, NDX 2, NSS 333, ND555) : Cannot be used as soundbars, as there are no integrated speakers or amplification, however can still be partnered with suitable Naim amplification and a separate pair of passive speakers to reproduce excellent quality TV audio. Lip sync adjustment is possible via the Focal & Naim app. Outfitted with optical inputs for direct TV connection Built for network streaming and high-resolution audio playback No AV integration possible  Final Thoughts The Mu-so 2nd Generation offers a compelling solution for those who want both premium music playback and enhanced TV sound in a single device. A number of other Naim products offer varying degrees of potential for integration into an AV setup, depending on your requirements. If in doubt, contact your local Naim retailer or Naim Audio Technical Support.

Setup & Connectivity

[H3] Connecting your Naim device to a network

Wired and Wireless Setup for All Naim Streamers and Systems Naim Audio products that support streaming or network control can be connected to your home network via Ethernet (wired) or Wi-Fi (wireless). The method depends on the product and your home setup. Below is a guide to connecting each type of Naim device to your network. Uniti Series (Atom, Star, Nova, Nova PE, Atom HE) All Uniti models support both wired and wireless connections: Wired: Connect an Ethernet cable from the rear panel to your router or network switch. Wireless: Attach the supplied Wi-Fi antenna. Use the Focal & Naim app to select your device, choose your Wi-Fi network, and enter the password. Mu-so Series (Mu-so 2nd Gen, Mu-so Qb 2nd Gen) These all-in-one wireless systems also support both connection types: Wired: Plug an Ethernet cable into the rear port and connect it to your router. Wireless: During setup, the LED will flash purple. Use the Focal & Naim app to connect to your Wi-Fi network. Classic and 500 Series Streamers (ND5 XS 2, NDX 2, ND555) These network players offer wired and wireless options: Wired: Use the Ethernet port on the rear panel for a stable connection. Wireless: Attach the Wi-Fi antenna and configure the connection using the Focal & Naim app or front panel display (if available). For best performance, a wired Ethernet connection is recommended, especially for high-resolution streaming. Legacy Products (HDX, SuperUniti, UnitiLite, etc.) Older Naim products like the HDX  typically support wired Ethernet only. Some may offer limited Wi-Fi functionality via USB dongles or internal modules. Unlike some other legacy models, the SuperUniti includes built-in Wi-Fi capability, allowing it to connect wirelessly to your home network. Refer to the product manual for specific instructions. Wired connections are preferred for stability and performance. Uniti Core (Music Server) The Uniti Core requires a wired Ethernet connection to function properly. It does not support Wi-Fi. Connect the Ethernet port to your router or switch. The Core will appear in the Focal & Naim app for control and library management.

Setup & Connectivity

[H3] Does my product have a DAC ?

CategoryProduct nameDAC IncludedComments Streamers ND555 ✓ Yes Reference-level DAC (Burr-Brown PCM1704K), analogue outputs via DIN/RCA NSS 333 ✓ Yes Uses the Burr Brown PCM1791a DAC, compatible with the NPX 300 power supply, as well as the legacy XPS-DR and NAPS 555-DR NDX 2 ✓ Yes High-performance DAC, supports 32-bit/384kHz and DSD128 ND5 XS 2 ✓ Yes Entry-level DAC, same format support as NDX 2 All-in-One Uniti Atom ✓ Yes Integrated DAC for streaming and amplification Uniti Star ✓ Yes DAC included; also plays CDs but does not rip them Uniti Nova ✓ Yes High-end all-in-one with DAC and powerful amplification Music Server Uniti Core ✗  No No DAC; used for ripping and serving music files Mu-So Mu-so 2nd Generation ✓ Yes DAC integrated; functions as a complete speaker system Mu-so Qb 2nd Generation ✓ Yes Compact version of Mu-so with built-in DAC Knowing whether your Naim product has a DAC helps you: Choose the right interconnects (analogue vs. digital) Decide if you need an external DAC Understand how your system handles digital sources If your product has a DAC, it can serve as a complete digital source. If not, you’ll need to route its output to a DAC-equipped device.

Setup & Connectivity

[H3] How do I adjust or disable the lighting on my Naim device?

Naim devices feature customizable lighting options to suit your listening environment.  You can adjust the brightness of the display and logo illumination via the Naim app or directly on the device, depending on the model.  Options typically include several brightness levels and the ability to turn off lighting after a period of inactivity. This is particularly useful for nighttime listening or when placing the unit in a media cabinet.  Disabling lighting can also reduce distractions and conserve energy.

Setup & Connectivity

[H3] Installing storage on Naim Product

Product Compatibility Overview Product Category Models Internal Storage USB Storage NAS (UPnP) Storage Support Uniti Series Uniti Atom, Star, Nova ✗ No ✓ Yes ✓ Yes ✓ Supported Mu-so Series Mu-so 2nd Gen, Mu-so Qb 2nd Gen ✗ No ✓ Yes ✓ Yes ✓ Supported Classic Streamers ND5 XS 2, NDX 2, ND 555 ✗ No ✓ Yes ✓ Yes ✓ Supported Legacy Streamers NDX, ND5 XS, SuperUniti, etc. ✗ No ✓ Yes ✓ Yes ✓ Supported CD Players CD5si, CD5 XS, CDX2 ✗ No ✗ No ✗ No ✗ Not Supported Amplifiers NAIT, NAC, NAP Series ✗ No ✗ No ✗ No ✗ Not Supported Legacy Pre-Streamers HDX, NS01 (built-in storage, not user-expandable) ✓ Internal only ✗ No ✗ No ✗ Not Expandable USB Storage Compatibility All compatible Naim products support USB drives formatted in: FAT32 NTFS exFAT EXT4 Drive Type Supported Notes USB Flash Drive ✓ Yes Ideal for small libraries or playlists USB HDD / SSD ✓ Yes Recommended for larger music collections Tip: Use a high-quality, externally powered USB drive for best performance with large libraries.   Connecting USB Storage Uniti Series & Classic Streamers : Plug the USB drive into the front or rear USB port. Open the Focal &Naim App. Navigate to Local Music > USB Drive. The app will index the music and make it available for playback. Mu-so Series : Insert the USB drive into the side USB port. Use the Focal & Naim App or the touch panel to browse and play music. Mu-so QB Series : Insert the USB drive into the rear USB port. Use the Focal & Naim App or the touch panel to browse and play music.   Using Network-Attached Storage (NAS) All modern Naim streamers and all-in-one systems support UPnP streaming from a NAS device. Setup Steps : 1. Connect your NAS to the same network as your Naim device. 2. Enable UPnP server functionality on the NAS (e.g., Twonky, MinimServer). 3. Open the Focal & Naim App and go to Local Music > UPnP. 4. Select your NAS and browse your music library. NAS drives are ideal for large libraries and multiroom setups. Storage Guidelines There is a recommended size limit for USB or NAS Storage: up to 1TB for issue free indexing Organize music files in folders for easier navigation. Use FLAC or WAV formats for best audio quality and compatibility. Avoid using USB hubs or daisy-chained storage devices.

Setup & Connectivity

[H3] Installing storage o

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[H1] Find a Naim retailer
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[H2] Naim supports you before and after your purchase

At Naim, we take pride in helping our customers choose the right products for their specific needs. Our dedicated team is there to provide personalized advice and attentive assistance, to ensure total satisfaction at every stage of their experience with us.

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CUSTOM INTEGRATION SUPPORT PROJECTS
Focal & Naim expertise for a custom installation
Do you have a residential, commercial or yachting project in mind?Whether you're a private individual or a professional, our experts can help you choose the best integration solutions for sound in all your spaces.Contact us to study your project and find the solution best suited to your needs.

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