Training Example: Altura Interactive – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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[H4] Interactive

The Power of Conversation

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[H2] Starting in 1993, Interactive pioneered intelligent email management for service, sales and marketing for such companies as:

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Today, the focus is on bringing this same AI technology to small and medium businesses to increase their revenues, keep and grow customers, while bringing great efficiency to their communications efforts.

[H2] Interactive for Integrated Email and Social Media: Marketing, Customer Service and Sales

Email is ultimately the media that converts your followers, friends and prospects who write to you on FaceBook, LinkedIn, Twitter, your Website, etc. to customers. Interactive provides a single platform for integrating all those inbound customer interactions. At Interactive, we support our customers through both education and technology. We enable you to learn email best practises, by sharing our experience since 1993 in helping big brands who used their business email to get, keep and grow customers. The Interactive platform also supports email monitoring and many other ways to tap into email intelligence. Using Interactive, you can do email tracking and assessment of email and social media for reputation management, conduct email surveys and generate detailed email reporting. We also include a powerful email marketing module to enable you to proactively send marketing campaigns. Most importantly, all of this is delivered in an easy-to-use interface, so whether your organization is small or large, you can start today.

Interactive Features

[H2] How Smart Software Reads, Analyzes, Routes and Responds

[H2] Interactive In The News

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[H2] The Future of Email by Dr. V.A. Shiva Ayyadurai

Email, the system I invented in 1978, while a 14-year-old boy, to enable collaboration and communication among office workers at a small medical college in Newark, NJ, has now become the center of many controversies. For their 125th Anniversary issue, The Wall Street Journal commissioned me as email’s inventor to write a brief essay entitled The Future of Email. That article shared what email really is and where email is heading. More recently, The New York Times interviewed me to comment on Hillary Clinton’s use of personal email server to manage classified U.S. government communications. In that article, I shared that the use of a personal email server was extraordinary, wrong and clearly a well-planned strategy by Ms. Clinton to deny the American public’s rightful access to communications that were government property. This book is a much-needed expansion of those thoughts and comments to provide you important insights to where email is going and why you as citizens must take action to protect this important medium, which has been subverted by vested interests

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[H2] Interactive in the News

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[H2] Computerworld
Calvin Klein is using Interactive to implement a $10 million internet advertising campaign for its unisex CK One perfume.
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[H2] Fast Company
Shiva and his colleagues have created Interactive – software that uses advanced pattern-recognition technology to read, store, classify, and log incoming messages.
Read more...Slide 3
[H2] The Wall Street Journal
Send an Email to your senator, and there is a growing likelihood that it will first be read by a computer system called Interactive.
Read more...

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[H2] The Email Revolution by Dr. V.A. Shiva Ayyadurai

The Email Revolution traces the story behind one of the most important innovations of the last century – and how companies can use it to strengthen their relationships with customers. In 1978, fourteen-year-old technology prodigy VA Shiva Ayyadurai invented email. He would go on to win the White House competition for filtering email for the Clinton administration and then to create email management software for companies like Nike, AT&T, Procter & Gamble, and JCPenney. He discovered that email offered a unique opportunity to mine data and build relationships with customers – an opportunity of which many organizations were failing to take advantage.

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[H2] Historic & relevant lessons from major brands on how Interactive can help YOUR business.

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[H2] Building a Trusted Brand Through Secure Email
Citibank, financial institution, and Cookie Jar, a children’s entertainment company, both recognized the value of making it safe for customers. Their extra efforts created a feeling of trust and care.
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[H2] A Complaint Is a Gift
Hilton and QVC knew one thing: handle email complaints right the first time around. They saved money, and ended up getting more business from complaining customers.
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[H2] A Complaint Is a Gift
Hilton and QVC knew one thing: handle email complaints right the first time around. They saved money, and ended up getting more business from complaining customers.
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[H2] Watch What You Write
With email, unlike phone calls, making false promises can be devastating. By using email monitoring, American Express and Allstate protected their brands and stopped problems way ahead of time.
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[H2] Watch What You Write
With email, unlike phone calls, making false promises can be devastating. By using email monitoring, American Express and Allstate protected their brands and stopped problems way ahead of time.
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[H2] The Art of Email
The Guggenheim mastered email to build membership and relationships that serve as a model for arts and nonprofits.
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[H2] Brand Intimacy: Nike and Calvin Klein Style
By integrating email with broadcast advertising, Nike and Calvin Klein created a new type of brand intimacy with millions overnight. That was revolutionary!
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[H2] Brand Intimacy: Nike and Calvin Klein Style
By integrating email with broadcast advertising, Nike and Calvin Klein created a new type of brand intimacy with millions overnight. That was revolutionary!
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[H2] P&G Goes Neighbor to Neighbor
P&G did a brilliant take on email. They used email to build participatory and neighborly relations, one at a time, pioneering brand understanding in a completely new way.
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[H2] Unilever Makes It Personal
Skin and email are both personal. Email allowed Unilever to distinguish their brand as being highly personalized—delivering the right product for the right skin.
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[H2] Building a Trusted Brand Through Secure Email
Citibank, financial institution, and Cookie Jar, a children’s entertainment company, both recognized the value of making it safe for customers. Their extra efforts created a feeling of trust and care.

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[H2] Free Guide – The Power of Email

Get this FREE Guide – The Power of Email written by Dr. V.A. Shiva Ayyadurai, the Inventor of Email. Learn to Use the Power of Email to Convert Friends and Followers to Customers. Learn from the expert:What IS Email?Email vs. Social MediaThe 10 Commandments of Email

Get Your Free Copy Now!

[H2] Interactive Product Features

Since 1993, Interactive has enabled businesses to Get, Keep, and Grow customers with the power of email. For over 20 years, big brands have used Interactive’s advanced email platform, now you can too.

[H3] Learn and Experience the Power of Interactive for Your Business

Quick & Simple MailingsProfessional TemplatesTargeted MessagesPowerful Auto-respondersCustomer Message ManagementSales Leads IdentificationSocial Media Reputation ManagementRobust Reporting

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Interactive - Robust Reporting
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Interactive - Customer-Message-Management
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Interactive - Targeted Messages
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Interactive - Professional Templates
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Interactive - Quick Simple Mailings

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[H2] Inbound Email Management
Organize and respond to your incoming messages with astonishing ease and effectiveness. Set up automatic responses, create routing rules, track service levels and lots more. Keep it simple or get as complex or sophisticated as you wish.

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[H2] Outbound Email Management
Know the response to your marketing programs in real time, email as well as social networks. Easy-to-use templates aid in creating effective email campaigns very quickly. Send an email campaign in two simple steps. Take advantage of the myriad of sophisticated features.

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[H2] Sales and Lead Management
Manage sales leads through the sales pipeline. Create sales opportunities, assign multiple tasks, save notes and communications and handle the end-to-end sales process, all in one place. Set up sales team and goals easily. Track progress using single-screen dashboard and detailed reporting in real time.

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[H2] Social Media Integration with Email
Easily add social media links in your marketing messages, customize their look and feel, and get detailed reports on recipients’ social media activity. Monitor your online reputation across major social networks.

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[H2] Holistic Way to Use Email for Sales, Service and Marketing
A subscriber today is a lead tomorrow and a customer soon. Get a 360-degree view of all your Contacts – what mailings they received, what messages they wrote in, and where exactly they are in the sales pipeline.

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[H2] Inbound Email Management
Organize and respond to your incoming messages with astonishing ease and effectiveness. Set up automatic responses, create routing rules, track service levels and lots more. Keep it simple or get as complex or sophisticated as you wish.

MarketingMailingsSuppression Lists & DomainList RangeMultiple Mailing ListsStop Mailings in ProgressCopy MailingsAutomatic Unsubscribe LinksAutomatic Print/Preview LinksTrack Email OpensTrack Click-ThroughStep-by-step campaign wizardTargeted MailingsAuto-ResponderSeed Lists with Feed LogicApproval Process for MailingsSchedule mailings to be sent in the futureRecurring MailingsCustomized Subject LineCustomized Reply-To AddressAdd to Social Networks LinkTriggered MailingsCustomized From AddressEmail/Fax MessagesThrottled Send-OutContentFull WYSIWYG campaign editingTemplate Library including over 900 free, professionally designed generic templatesCustomization using PlaceholdersCustomized ImagesCopy ContentMultiple AttachmentsMultiple Content Creation Options – Editor, File, Web-ScrapingScrape Website – Scheduled/RecurringCustom TemplatesContactsImport Contacts from a FileCreate GroupsSearch and Advanced SearchEdit ContactsDefault Values for Customized ContentMerge ListsImport Contacts from an FTP LocationImport Contacts from Microsoft OutlookToolsImage LibraryManage From NamesManage From AddressesSetup DivisionsSetup UsersSetup Data SourcesCustomize Text for Unsubscribe/Forward linksSetup Contact Us FormCustomize Home pageReportsExecutive SummaryMailings ComparisonSummary of MailingsMailing Activity By Time/Email AddressAuto Responder SummaryAutomatic Emailed ReportsDownload Contacts from ReportsForwarded EmailsRSVP ReportCustom ReportsOthersPublish to webEvents/RSVPPer user email throttlingMailing report storage periodNumber of contact records in databaseMonitoringQuality Control Review / Human approval processManagementUser SetupAlertsGeneralSenderID/SPFArchival OptionsDedicated ServersIndividual database / data storageDomain KeysUser Permissions ManagementInfrastructureUse a dedicated IP addressSharing of AssetsLanguage SupportWeb Service/APISupportOnline FAQ and HelpFree Unlimited Email SupportFree Telephone SupportSalesPipelineAccess all LeadsLeads grouped by month‘Super Hot’ Leads‘Hot’ Leads‘Warm’ Leads‘Cold’ LeadsNew LeadsLeads by # of InteractionsLeads by Recent InteractionLeads by Company NameTasks ManagementCreate a TaskToday’s TasksList of Overdue TasksTasks StatusOpportunitiesCreate an OpportunityOpportunities Without Next stepOpportunities by Recent InteractionSales by MonthOpportunities with ProposalsOpportunities in NegotiationOpportunities LostDead OpportunitiesDashboardSales Goals of the MonthRevenue Achieved this MonthCurrent Hot ProspectsNumber of Conversations Made per DayTotal Monthly Revenue AchievedReportsPipeline ReportActivity ReportPipeline Progress ReportToolsView/Edit Contact FormSetup UsersSetup Sales GoalsManagementUser SetupAlertsInfrastructureSharing of AssetsLanguage SupportWeb Service/APISupportOnline FAQ and HelpFree Unlimited Email SupportFree Telephone SupportServiceEmail Inbox ViewsUnread EmailsClosed EmailsOn-Hold EmailsAll EmailsEmails in Pre-QueueEmails by ThreadQuality Manager’s ViewTeam Manager’s ViewAssigned EmailsFiltered EmailsChat MessagesComposed EmailsEmails Sorted ByEmail InboxSender’s AttitudeSender’s IssuesSender’s RequestsProduct/Service LinesSender TypeGeographic RegionBusiness DivisionDepartmentDate Email ReceivedSender’s Email AddressAssigned StaffEmail Queue ActionsPull One Email to QueuePull Many Emails to QueueCompose EmailAssign Selected Emails to Another UserCurrent Status CountEmail ActionsReply to an EmailReply Using Intelligent Analysis & Auto-responseReply Using Pre-Formatted Response LibraryForward an EmailKeep Email on HoldPrint an EmailClose Email Without ReplyingSend Reply and Close the ThreadSend Reply Keeping the Thread OpenAdd Attachments to the ReplyCheck SpellingPull Email History With Email SenderMark an Email as Sales LeadReportsService Level ReportPerformance ReportExecutive Summary ReportUser Statistics Report1-Dimensional Analysis (28 Factors)2-Dimensional Analysis (28 Factors & Restrictions)Formatted as Table, Bar Chart and Detailed ListProductivity ReportProcessing Status ReportAccuracy of Automatic AnalysisCustom Date Range SelectionEntire Business or by Divisions / DepartmentsToolsSetup Message SourcesSetup Geographic RegionsSetup DivisionSetup DepartmentRules to Close EmailsRules to Assign EmailsReply ManagementSetup Email CategoriesBuilder for Automatic Business AnalyticsExternal Routing RulesExport EmailsBatch Processing of EmailsRules for Response SubjectSetup Email Pre-filterSetup Email AddressSetup BCC RulesSetup Call Center NameBack to Default SettingsManagementUser SetupAlertsInfrastructureUse a Dedicated IP AddressSharing of AssetsLanguage SupportWeb Service/APISupportOnline FAQ and HelpFree Unlimited Email SupportFree Telephone Support

[H2] About Us

Company
Technologies
Founder

Company
[H3] Interactive, Inc.
Interactive, Inc. offers Email and Social Media Marketing, Monitoring and Management solutions for Global 2000 Companies and the SMB markets. Our proven tools and industry solutions increase your organization’s revenue, customer retention, and productivity while allowing you to monitor your company’s image over Email and on Social Media. In short, we provide a single easy, fast and affordable solution for Email Marketing, Email and Social Media Monitoring, and Email Management.
[H3] The Interactive Team
The Interactive Team is a holistic combination of MIT technologists, artists, and communication professionals. This synergistic team strives toward combining the fields of art and information technology to create innovative solutions on interactive media.
[H3] Offices
Interactive is located at No:1, Kuppuswamy Street, T. Nagar, Chennai –600017, India.
Technologies
[H3] Core Technologies
Interactive has developed a patented platform for Electronic Relationship Management (ERM). The patented Interactive Relationship Operating System (ROS) provides for flexible captured electronic interactions, automatic filtering, data warehousing, analytics, workflow, business intelligence and delivery through the Interactive Relationship Management Operating System (RMOS).Customers can license the RMOS Technology or its individual components known as The Digital Refinery. The Digital Refinery is the nucleus for multiple industry specific domain-centric software applications. The figure below illustrates the Interactive RMOS system and The Digital Refinery.
[H3] Patents and Trademarks
Interactive, Inc., Millennium Cybernetics, Interactive, The Email Company, Dr. Email, Email=E-Commerce, Are you Ready to Listen?, When You’re Ready to Listen, EchoMain, EchoLeads, EchoSentinel, EchoShopper, are trademarks of Interactive, Inc. Interactive also has several patents for Interactive’s XIVA™, the core technology used in the products.Interactive has been granted the following U.S. Patents:US Patent Number 6,668,281 for its Email Automation technology.US Patent Number 6,718,368 for its Content-Sensitive Automatic Reply Generation System technology.US Patent Number 6,718,367 for its Handling and Routing of Asynchronous Text Based Communications technology.
Founder
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Dr. V.A. Shiva Ayyadurai, the inventor of email and polymath, holds four degrees from MIT, is a world-renowned systems scientist, inventor and entrepreneur. He is a Fulbright Scholar, Lemelson-MIT Awards Finalist, India’s First Outstanding Scientist and Technologist of Indian Origin, Westinghouse Science Talent Honors Award recipient, and a nominee for the U.S. National Medal of Technology and Innovation. His love of medicine and complex systems began in India when he became intrigued with medicine at the age of five as he observed his grandmother, a farmer and healer in the small village of Muhavur in South India, apply Siddha, India’s oldest system of traditional medicine, to heal and support local villagers. These early experiences inspired him to pursue the study of modern systems science, information technology and eastern and traditional systems of medicine to develop an integrative framework linking eastern and western systems of medicine.In 1978, as a precocious 14-year-old, after completing a special program in computer science at the Courant Institute of Mathematical Science at NYU, Ayyadurai was recruited by the University of Medicine and Dentistry of New Jersey (UMDNJ) as a Research Fellow, where he developed the first electronic emulation of the entire interoffice mail system (Inbox, Outbox, Folders, Address Book, Memo, etc.), which he named “EMAIL,” to invent the world’s first email system, resulting in him being awarded the first United States Copyright for Email, Computer Program for Electronic Mail System, at a time when Copyright was the only protection for software inventions.Ayyadurai went on to receive four degrees from MIT, including a bachelors in electrical engineering and computer science, and a dual master’s degree in mechanical engineering and visual studies from the MIT Media Laboratory. In 2003, he returned to MIT to complete his doctoral work in systems biology within the Department of Biological Engineering, where he developed CytoSolve®, a scalable computational platform for modeling the cell by dynamic integration of molecular pathways models. Following his doctoral work, he returned to India on a Fulbright, where he discovered the systems theoretic basis of eastern systems of medicine, resulting in Systems Health®, a new educational program that provides a scientific foundation of integrative medicine. While at MIT, he also developed a pioneering new course called Systems Visualization which integrates systems theory, narrative story telling, metaphor and data visualization to provide visualization of complex systems.Today, he is the Chairman & CEO of CytoSolve, Inc. CytoSolve provides a revolutionary platform for modeling complex diseases as well as for discovering multi-combination therapeutics. His recent efforts at CytoSolve have led to an FDA allowance and exemption for a multi-combination drug for pancreatic cancer, development of innovative nutraceutical products, as well as numerous industry and academic partnerships. Ayyadurai’s earlier research on pattern recognition and large-scale systems development also resulted in multiple patents, numerous industry awards, commercial products such as Interactive and scientific and industry publications. He serves as Executive Director of the International Center for Integrative Systems (ICIS), a non-profit research and education foundation, located in Cambridge.He has started and successfully several start-up companies. Following his winning of a White House competition to automatically analyze and sort mail President Clinton’s email, Ayyadurai started Interactive, Inc. which grew to nearly $200 million in market valuation. He has appeared in The MIT Technology Review, The Wall Street Journal, New York Times, NBC News, USA Today and other major media. Shiva was named Top 40 in the Improper Bostonian. He has also authored four books on the Internet and EMAIL: Arts and the Internet, The Internet Publicity Guide, The Email Revolution, and Systems Health which will be coming out in 2015. Ayyadurai continues his passion for entrepreneurialism as Managing Director of General Interactive, a venture fund that incubates, mentors and funds new startups in various areas including rural healthcare, media, biotechnology, information technology, to name a few. He has also started Innovation Corps to fuel innovation among teenagers worldwide. He serves as a consultant to CEOs and Executive Management at Fortune 1000 companies, as well as government organizations such as the United States Postal Service, Office of Inspector General.Ayyadurai is a member of Sigma-Xi, Eta Kappa Nu and Tau Beta Pi. He supports the Shanthi Foundation, which raises money to provide scholarships for education of orphaned girls. He is also a supporter of various arts and non-profit organizations including the Guggenheim Museum, Very Special Arts, National Public Radio and the National Geographic Society. Ayyadurai lives in Belmont, Massachusetts and enjoys yoga, tennis, animals, art and architecture.