Training Example: Canon Medical Systems USA – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[IMG: Aquilion ONE / INSIGHT Edition: 50 Years of Canon CT | Since 1975]
[IMG: Aquilion ONE / INSIGHT Edition: 50 Years of Canon CT | Since 1975]

[IMG: Aquilion ONE / INSIGHT Edition]

[H2] Advanced imaging simplified.
Introducing the all-new Aquilion ONE / INSIGHT Edition. Built from the ground-up with our next-generation gantry, optics, and the latest Deep Learning Reconstruction technology.
Learn More

[IMG: Vantage Galan 3T / Supreme Edition]
[IMG: Vantage Galan 3T / Supreme Edition]

[IMG: Vantage Galan 3T / Supreme Edition]

[H2] Advanced Intelligence, Supreme Productivity
Vantage Galan 3T delivers superb MR performance every day for exceptional patient and staff experience.
Learn More

[IMG: Vantage Fortian 1.5T]
[IMG: Vantage Fortian 1.5T]

[IMG: Vantage Fortian 1.5T]

[H2] Advanced Productivity
Learn More

[IMG: Aquilion Serve SP: 50 Years of Canon CT | Since 1975]
[IMG: Aquilion Serve SP: 50 Years of Canon CT | Since 1975]

[IMG: Aquilion Serve SP]

[H2] Simply performs.
Introducing the all new Aquilion Serve SP CT scanner with the high-quality, low-dose imaging you would expect, while increasing efficiency, consistency, and throughput.
Learn More

[IMG: Aplio i-series / Prism Edition]
[IMG: Aplio i-series / Prism Edition]

[IMG: Aplio i-series / Prism Edition]

[H3] See Ultrasound in a new light.
Learn More

[IMG: Best Service Awards in 2021, 2022, and 2023]
[IMG: Best Service Awards in 2021, 2022, and 2023]

[H1] Best Service Provider
Canon Medical Systems celebrates another year of excellence with Best Service Awards in 2021, 2022, and 2023 from IMV ServiceTrak Industry Leaders in Customer Support for 6 consecutive years.
Learn More

[IMG: Aquilion ONE / INSIGHT Edition]

[H5] Aquilion ONE / INSIGHT Edition
Advanced imaging simplified.

[IMG: Alphenix 4D CT]

[H5] Alphenix 4D CT
One room. Many possibilities.

[IMG: Vantage Galan 3T / Supreme Edition]

[H5] Vantage Galan 3T / Supreme Edition
Advanced Intelligence, Supreme Productivity.

[IMG: Cartesion Prime SP]

[H5] Cartesion Prime SP
Digital TOF PET-CT
Navigate to personalized care.

[IMG: Aplio i-Series]

[H5] Aplio i-series
See Ultrasound in a new light.

[IMG: Adora DRFi]

[H5] Adora DRFi
The Ultimate Automated Hybrid Solution.

[H2] Quick Links

RSNA 2025
Radiology Today, Special Digital Supplement
COVID-19 Support
Network Security Solutions that Fit Your Needs
XR-29 Dose Compliance

[H2] Latest Products

Vantage Galan 3T / Supreme Edition
Aquilion ONE / INSIGHT Edition
Aplio flex
Aquilion Serve SP
Mobirex i9
Aplio i-series / Prism Edition

[IMG: Interventional imaging service expert radiology equipment service]

[IMG: Interventional imaging service expert radiology equipment service]

For support call our 24-hour Customer Solutions Center at (800) 521-1968.

[H1] Imaging Equipment Service Built for You

[H2] Proactive monitoring. Remote diagnostics. Predictable uptime.
Every day you manage complex medical equipment fleets across multiple modalities like MRI, CT, PET/CT, Ultrasound, Interventional and X-ray. You balance vendors, agreements, and expectations. So when a system goes down? The pressure is on you to keep patients safe by ensuring the equipment they rely on is always ready.
That is why Canon Medical believes medical imaging service isn’t about agreements. It’s about reliability. It’s about whether equipment stays online during peak volume hours. It’s about being ready when the ER calls. We understand staffing is tight, volumes are rising, and downtime just isn’t an option. Traditional break-fix models weren’t built for today’s environment. Canon Medical’s service is.
Our proactive service infrastructure connects OEM imaging equipment service with remote diagnostics that continuously monitor performance. Issue can be identified and addressed before disrupting clinical schedules because our service is built to support:

High volume environments
Early alerts versus surprise failures
Remote diagnostics

Hybrid in-house and OEM service models
A team that understands your world

At Canon we believe the best service call is the one you never have to make.
Because we do not just guarantee uptime. We engineer it.

[H2] A Cut Above.

[H1] Tools and Resources Built for the Field
When it comes to Service, we understand the importance of a customized approach to support our customer’s individual diagnostic imaging needs. Canon is here to provide you with the personalized, timely, quality Service you will come to trust.

[IMG: 3-1 icon]

Three engineers are assigned per system.

[IMG: 75 min icon]

Onsite response time averages less than 3 hours nationally.*

[IMG: Same Day icon]

90% of parts ship within four hours—Backed by nationwide parts depots.

[IMG: 24/7 Calls icon]

100% US based Customer Solutions Center available 24/7.

[IMG: 30 min icon]

Contracted customers live engineer support immediately; T&M ≤30 min.

[IMG: Cybersecurity icon]

Cybersecurity solution is included with any service coverage.

Comprehensive Service Solutions

[H2] People at the Core of Canon’s Success.

[H1] Customer Centric Service

[IMG: Customer service next to CT product]

[H3] “I have been in this business for 30 years. I’ve never had a more responsive Service person than we have for our Canon system. He’s great, just fantastic!”
David Maynard
Chief Therapist
Cookeville Regional Medical Center
Cookeville, TN

Canon partners with you to maximize imaging equipment uptime, control service costs, and deliver the performance data you need to lead with confidence. Our service models are built around your organization’s needs, clinical education and training, and equipment planning. We’re invested in where your imaging department is going, not just where it is today.
Service Agreements

[H2] Flawless Safety Record.

[H1] Cybersecurity Solutions
Canon’s cybersecurity protections are designed into every imaging device from the ground up. The result? Zero breaches* reported on covered systems. Included with any service coverage, our integrated cybersecurity solutions isolate imaging devices from malicious threats to help keep you, your patients, and imaging data remain safe.
Learn More
*Canon systems with active Cybersecurity coverage

[IMG: Cybersecurity Protections]

[H2] Centralized Visibility Across Your Entire Imaging Fleet.

[H1] Remote Enterprise Solutions
Canon’s remote enterprise tools provide fleet-wide intelligence to help you stay ahead of failures, document performance, and help demonstrate ROI. Developed in collaboration with our customers, these solutions may include:
Remote diagnostics
Proactive alerts
Centralized management
Cybersecurity health scores
Stay ahead and stay connected with 360º Connect.
Explore

[IMG: 360 degrees Connect Customer Portal | Remote Diagnostics | Utilization Analytics]

[H2] Parts Fulfillment That Keeps You Moving.

[H1] Medical Marketplace
Canon’s Medical Marketplace provides an online shopping experience where you can explore OEM parts and inventory 24/7 for all imaging modalities.

Angiography
CT and PET/CT
Molecular imaging

MRI
Ultrasound
X-ray

Take advantage of our special online pricing discounts. For any order placed online, you will receive the part at 5% discount off list pricing.
Start Shopping

[IMG: Explore OEM Parts]

[H1] Ready to see what Canon Service looks like for you?
Let our team review your current imaging fleet, service coverage, and uptime –and show you exactly what Canon can deliver, modality by modality.
Request a service review Call (800) 521-1968

[IMG: Canon Service Review]

[IMG: Part Orders]

[H1] We are the best
parts sourcing option
for Canon equipment

[IMG: Part Orders]

[H1] We are the best parts sourcing option for Canon equipment

[H1] Ordering parts from Canon
When it comes to Canon parts—who better to purchase them from than from Canon? Especially when it comes to critical parts such as CT tubes, you want to have peace of mind that you are purchasing not only a cost-effective but a reliable solution.
With Canon, you can count on receiving expeditious service and high-quality parts. As an original equipment manufacturer, you can rest assured that we have the right part for your Canon Medical equipment available—backed by our parts warranty.

[IMG: Ordering parts from Canon]

[H1] Medical Marketplace

[H1] Ordering parts has become even easier through Medical Marketplace

[H3] Canon’s Medical Marketplace provides an online shopping experience where you can explore our parts inventory at your convenience. Through Canon’s ecommerce parts ordering platform you can experience additional cost savings, increased convenience, and 24/7 parts ordering access.

[H2] Take advantage of our special online pricing discounts.
For any order placed online, you will receive the part at 5% discount off list pricing.
Start Shopping

[H1] 750D CT Tube Promo
One of our most popular tubes is the CXB 750D CT Tube. If you are considering a replacement tube, Canon is able to provide you with the service and warranty that best suits your specific needs. We offer unsurpassed service and superior tube quality to ensure you have the longevity you are seeking for your CT equipment. We have a variety of selections available, contact us today to take advantage of our special 750D CT Tube Promo—we are here to assist!
Order Now

[IMG: Aquilion ONE / GENESIS]

[H1] Our Parts Team is here to assist you.

[H3] Simply call 866-888-8237
to speak to our experienced Parts Experts.

[H3] Contact our
Parts Fulfillment Center
Contact Us

[H3] Canon provides you 24/7 US-based dispatch of parts as needed to get you up and running quickly.
Same day parts delivery is available from 41 parts depots across the country.

[H1] 40 Parts Depots Across the Country
Things break, and when they do, you need a partner to get things fixed quickly, to minimize the impact on your operations, and provide greater uptime.
Simply call 866-888-8237 or contact our Parts Fulfillment Center here.

[IMG: 41 Parts Depots Across the Country]

[H1] Our Service Achievements

[H3] Canon Medical System has earned numerous IMV awards for top system and service performance
in 2018, 2019, 2020, and 2021 according to IMV's ServiceTrak survey results.

[H3] The award in each category is given to imaging system providers
that receive the highest percentage of highly satisfied customer responses.

[IMG: Our Service Achievements]

[IMG: Education]

Performance Pro

[IMG: Education]

[H1] Empowerment through Education

[IMG: Transition with Confidence]
[IMG: Transition with Confidence]

[H1] Transition with Confidence

Purchasing new equipment for your department is an exciting time and brings many positive changes. In today's fast-paced healthcare environment keeping your staff trained on the latest trends can be challenging. Canon Medical Systems provides the solution: A flexible and collaborative training and education program that empowers technologists to master new workflows and product features so your department can maximize all the benefits your new technology has to offer. When Canon Medical Systems takes care of creating a smooth transition, you can stay focused on delivering high-quality and consistent patient care.

[H1] We’ve Got You Covered

Our goal is for technologists to gain the confidence needed to maximize every system feature, so your patients are cared for with the best possible imaging experience. That’s why Canon Medical Systems’ groundbreaking approach guarantees that you get the training you need, when you need it. Our 360° Learning integrates a customized program, *in-depth experiential training classrooms and ongoing education to keep up with evolving technology. Working collaboratively to improve your proficiency and productivity means that Canon Medical Systems’ advanced systems can reach their fullest potential.
Canon Medical Systems’ education and training department brings value to your communities by providing access to comprehensive, relevant, and continual personalized learning.

[IMG: 360 Degree Learning]

[IMG: Performance Pro]
[IMG: Performance Pro]

[H2] Comprehensive and Customized

[IMG: Performance Pro]

No two healthcare providers are the same. Why would you settle for generic training and education? Performance Pro is Canon Medical Systems’ multi-faceted training program, which is personalized for your organization. Instead of the one-size-fits-all approach, Performance Pro is designed to work collaboratively to define your needs and then customize a convenient program to meet them.
*Configuration specific

[H2] Performance Pro offers:

A Long-Term Commitment.
Get on a pathway to efficiency and expertise through continuous learning opportunities provided at the Canon Medical Academy USA, on-site, and online at learning.us.medical.canon.

The Performance Pro Guarantee.
Performance Pro is a unique approach to education utilizing blended learning with the goal of achieving technical proficiency and optimal productivity for both physicians and technologists. The Performance Pro Guarantee ensures if for any reason, the customer is not satisfied with any portion of the onsite training, Canon Medical Systems, USA will conduct that portion of the training again. This is only valid during the warranty period.

[H2] Real Systems, Real Experience

[H1] Hybrid Classroom

Research shows that people learn by doing. At the Canon Medical Academy USA, we have invested in the industry’s first and only interactive training classrooms in the United States, which includes real systems giving students real-time experience. With this unique hands-on opportunity, our students become true experts who return to your facility excited and confident to begin working with your new imaging equipment.

[IMG: Hybrid Classroom]

[IMG: Hybrid Classroom]

[IMG: Hybrid Classroom]

[IMG: Hybrid Classroom]