Training Example: Hometime – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H1] Unlock more from your short-term rental
Earn more from your property without lifting a finger with Australia’s trusted short-term rental manager.
[H5] Check if we manage homes in your area
Get an estimateThank you! Your submission has been received!Oops! Something went wrong while submitting the form.Get an estimate4.8/5Average Airbnb guest ratingAwarded Best Property Manager 2026
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Trusted by over 2,000 homeowners
[H2] Your hands-free short-term rental solution
That means better returns, less stress, and the confidence that your property is in good hands.
[H3] Industry-leading returns
[H3] Transparent owner portal
[H3] Multi-channel listings
[H3] Professional cleaning
[H3] 5-star guest support
[H3] Proactive property maintenance
Learn more about our services
[H2] We help homeowners earn more and stress less
Hear about our happy homeowner's experiences, directly from them.See more homeowner storiesCairns City, QLD1-bedroom unit
[H1] A hands-off investment that delivers in Cairns
A hands-off Cairns investment property delivers consistent returns for a couple of experienced interstate investors, managed entirely by The Boutique Collection.Read full story
[IMG: Dive into relaxation with access to five inviting swimming pools, including a heated option for year-round enjoyment.]
Brisbane, QLD2-bedroom unit
[H1] Melbourne residents' Brisbane getaway home becomes a high-performing STR
Michael and his wife, based in Melbourne, wanted the flexibility to rent out their Brisbane property and use it themselves to escape Melbourne's winters.Read full story
[IMG: A four-seater setting on the balcony offers alfresco dining with a view.]
Surfers Paradise, QLD3-bedroom apartment
[H1] A Gold Coast holiday apartment that works for the whole family
This Surfers Paradise apartment stays ready for guest getaways while earning high income, thanks to Belinda and Hometime’s flexible, local hosting support.Read full story
[IMG: The spacious living room comes with comfortable sofa seating and a TV for movie nights at home. Enjoy year-round comfort with central cooling and heating to keep you cosy in any season.]
Toowong, QLD2-bedroom unit
[H1] A Brisbane homeowner’s holiday home made hassle-free with Hometime
First-time short-term rental investors delighted with their stress-free experience with Hometime.Read full story
[IMG: Relax in the living room enjoying a large, wall-mounted TV and comfortable lounge chairs.]
Melbourne, VIC1-bedroom unit
[H1] Gavin and Rachel’s effortless hosting experience in Melbourne
These homeowners wanted consistent income from short-term renting without the hassle.Read full story
[IMG: The living area has been thoughtfully styled to create a warm and welcoming retreat to come home to.]
Melbourne, VIC2-bedroom unit
[H1] Peace of mind and strong returns with Hometime
The Melbourne homeowner could rest assured knowing their property was in the right hands with Hometime.Read full story
[IMG: The living room is a fun and vibrant space with retro look wall art, a rainbow rug and bright throw pillows on the cosy chaise lounge.]
Barrack Heights, NSW5-bedroom house
[H1] Outstanding support and peace of mind since joining Hometime
After inheriting a family home, the owner chose short-term renting to fund upkeep while keeping it flexible and stress-free.Read full story
[IMG: The cosy living area is replete with plenty of seating for the entire group, loads of natural light and a ceiling fan to keep you cool in the warmer months.]
Mudgee, NSW2-bedroom cottage
[H1] Welcoming stays and reliable returns with Hometime
Guy wanted to enjoy his Mudgee cottage without the financial strain, using short-term renting to earn income and stay flexible.Read full story
[IMG: You]
West Beach, SA2-bedroom unit
[H1] Outstanding returns for Helen since joining Hometime
Owning multiple properties, Helen wanted a reliable, hands-off way to manage income and expenses from afar, while maximising returns and keeping flexibility for personal stays.Read full story
[IMG: A bright blue wall and nautical inspired decor pull together this coastal oasis.]
Sydney1-bedroom unit
[H1] David and Eric’s short-term rental success in Potts Point
A former self-managed investor who switched to Hometime for less stress, steady income, and ongoing property improvements.Read full story
[IMG: Enjoy million-dollar views of Sydney]
[H2] Real local experts around Australia
Behind every Hometime property is a Local Host who treats it like their own.They take personal responsibility for every home's care and guest experience, so you have a trusted contact in your corner who knows your market inside out.
[H5] Jenny
Northern Beaches
[H5] Willem
Melbourne
[H5] Belinda
Gold Coast
[H5] Lina
Darwin
[H5] Audrey
Melbourne
[H5] Alex
Melbourne
[H5] Liss
Mudgee
[H5] Ben
Darwin
[H5] Annie
Sydney
[H5] Calyn
Northern Beaches
[H5] Dom
Sydney
[H5] Eduardo
Melbourne
[H5] Khally
Melbourne
[H5] Iṣıl
Brisbane
[H5] Rudi
Gold Coast
[H5] Janet
Adelaide
[H5] Glenn
Mornington Peninsula
[H5] Jessica
Adelaide
[H5] Joyce & Aubrey
Ballarat
[H5] Justin
Melbourne
[H5] Lisa
Newcastle
[H5] Martin
Wollongong
[H5] Nicole
Brisbane
[H5] Matthew
Melbourne
[H5] Natasha
Perth
[H5] Allan & Kay
Mornington Peninsula
[H5] Ruth
Melbourne
[H5] Scott & Steph
Hervey Bay
[H5] Stirling
Gold Coast
[H5] Usha
Sydney
[IMG: Ween, one of Hometime Australia]
[H5] Ween
Sydney
[H5] Yudo
Melbourne
[H5] Alex
Melbourne
[H5] Allan and Kay
Mornington Peninsula
[H5] Annie
Melbourne
[H5] Belinda
Gold Coast
[H5] Ben
Darwin
[H5] Calyn
Sydney
[H5] Christy
Melbourne
[H5] Dom
Sydney
[H5] Eduardo
Melbourne
[H5] Glenn
Mornington Peninsula
[H5] Iṣıl
Brisbane
[H5] Janet
Adelaide
[H5] Jenny
Northern Beaches
[H5] Jessica
Adelaide
[H5] Joyce
Ballarat
[H5] Justin
Melbourne
[H5] Khally
Melbourne
[H5] Lina
Darwin
[H5] Lisa
Newcastle
[H5] Liss
Mudgee
[H5] Martin
Wollongong & Illawarra
[H5] Matthew
Melbourne
[H5] Natasha
Perth
[H5] Nicole
Brisbane
[H5] Rudi
Brisbane
[H5] Ruth
Melbourne
[H5] Scott and Steph
Hervey Bay
[H5] Shane
Cairns
[H5] Sharon
Phillip Island
[H5] Stirling
Gold Coast
[H5] Usha
Sydney
[H5] Ween
Sydney
[H5] Willem and Audrey
Melbourne
[H5] Yudo
Melbourne
[H2] Where we operate
See some of our most popular short-term rental markets below.
[IMG: A view of Adelaide park from above]
[H5] Adelaide
[IMG: Story Bridge and the Brisbane River]
[H5] Brisbane
[H5] Cairns
[IMG: Darwin Harbour during the sunset]
[H5] Darwin
[H5] Gold Coast
[IMG: A train at Finders Street in Melbourne]
[H5] Melbourne
[IMG: Kings Park and Botanic Garden at Perth, Australia, during sunset]
[H5] Perth
[IMG: Sunshine Coast from above, with people lounging on the beach]
[H5] Sunshine Coast
[IMG: The Sydney Harbour, with the Sydney Harbour bridge in the background]
[H5] Sydney
[H5] Don't see your city?
We operate in 30+ markets around Australia. Get in touch with us to check if we manage your area.Check your area
[H2] How it works
Here's what to expect.See the full process here
[H6] Enquiry
Start with a quick enquiry and a friendly call with a property consultant. Then you’ll meet your Local Host for a property inspection, and we’ll send you a detailed Earnings Estimate based on local market insights and similar listings.
[H6] Onboarding
Once you’re ready, your Local Host helps you prepare your property for success. We capture the details, organise professional photography, and create a standout multi-channel listing designed to attract guests and maximise your nightly rate.
[H6] Relax and earn
From guest communication and cleaning to pricing updates, we take care of the full end-to-end management. Track bookings and performance anytime in your Owner Portal.
[H2] Ready to earn more from your property?
Get your earnings estimate

[H5] Your details have been securely submitted.
We'll be in touch soon. Oops! Something went wrong while submitting the form. Please try again.The personal details you provide in this form are protected in a secure environment.
[IMG: Outdoor pool with deck]
[H1] We’ll be in touch!
A personalised experience is the Hometime difference and we only sign up homes we can match locally to our community of Hosting Partners.We’re checking your area Our teams are matching properties like yours to brilliant hosts who can manage everything so you know your home is in good hands. We’ll be in touch with you shortly. If you have any questions in the meantime, you can email sales.team@hometime.io.Thanks for your interest in Hometime.
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Cairns City, QLD1-bedroom unit
[H1] A hands-off investment that delivers in Cairns
A hands-off Cairns investment property delivers consistent returns for a couple of experienced interstate investors, managed entirely by The Boutique Collection.Read full story
[IMG: Dive into relaxation with access to five inviting swimming pools, including a heated option for year-round enjoyment.]
Brisbane, QLD2-bedroom unit
[H1] Melbourne residents' Brisbane getaway home becomes a high-performing STR
Michael and his wife, based in Melbourne, wanted the flexibility to rent out their Brisbane property and use it themselves to escape Melbourne's winters.Read full story
[IMG: A four-seater setting on the balcony offers alfresco dining with a view.]
Surfers Paradise, QLD3-bedroom apartment
[H1] A Gold Coast holiday apartment that works for the whole family
This Surfers Paradise apartment stays ready for guest getaways while earning high income, thanks to Belinda and Hometime’s flexible, local hosting support.Read full story
[IMG: The spacious living room comes with comfortable sofa seating and a TV for movie nights at home. Enjoy year-round comfort with central cooling and heating to keep you cosy in any season.]
Toowong, QLD2-bedroom unit
[H1] A Brisbane homeowner’s holiday home made hassle-free with Hometime
First-time short-term rental investors delighted with their stress-free experience with Hometime.Read full story
[IMG: Relax in the living room enjoying a large, wall-mounted TV and comfortable lounge chairs.]
Melbourne, VIC1-bedroom unit
[H1] Gavin and Rachel’s effortless hosting experience in Melbourne
These homeowners wanted consistent income from short-term renting without the hassle.Read full story
[IMG: The living area has been thoughtfully styled to create a warm and welcoming retreat to come home to.]
Melbourne, VIC2-bedroom unit
[H1] Peace of mind and strong returns with Hometime
The Melbourne homeowner could rest assured knowing their property was in the right hands with Hometime.Read full story
[IMG: The living room is a fun and vibrant space with retro look wall art, a rainbow rug and bright throw pillows on the cosy chaise lounge.]
Barrack Heights, NSW5-bedroom house
[H1] Outstanding support and peace of mind since joining Hometime
After inheriting a family home, the owner chose short-term renting to fund upkeep while keeping it flexible and stress-free.Read full story
[IMG: The cosy living area is replete with plenty of seating for the entire group, loads of natural light and a ceiling fan to keep you cool in the warmer months.]
Mudgee, NSW2-bedroom cottage
[H1] Welcoming stays and reliable returns with Hometime
Guy wanted to enjoy his Mudgee cottage without the financial strain, using short-term renting to earn income and stay flexible.Read full story
[IMG: You]
West Beach, SA2-bedroom unit
[H1] Outstanding returns for Helen since joining Hometime
Owning multiple properties, Helen wanted a reliable, hands-off way to manage income and expenses from afar, while maximising returns and keeping flexibility for personal stays.Read full story
[IMG: A bright blue wall and nautical inspired decor pull together this coastal oasis.]
Sydney1-bedroom unit
[H1] David and Eric’s short-term rental success in Potts Point
A former self-managed investor who switched to Hometime for less stress, steady income, and ongoing property improvements.Read full story
[IMG: Enjoy million-dollar views of Sydney]

[H1] Thousands of owners trust Hometime. Here’s why.
With a 98% satisfaction rate, they know their property is earning more without the stress of day-to-day management.Potts Point
[H2] David and Eric’s short-term rental success in Potts Point
This couple wanted to enjoy their Sydney unit when visiting the city, and rent it out when not in use to earn extra income. Their earnings surpassed their expectations.Read full story
[IMG: Enjoy million-dollar views of Sydney]
Cairns City, QLD1-bedroom unit
[H1] A hands-off investment that delivers in Cairns
A hands-off Cairns investment property delivers consistent returns for a couple of experienced interstate investors, managed entirely by The Boutique Collection.Read full story
[IMG: Dive into relaxation with access to five inviting swimming pools, including a heated option for year-round enjoyment.]
Brisbane, QLD2-bedroom unit
[H1] Melbourne residents' Brisbane getaway home becomes a high-performing STR
Michael and his wife, based in Melbourne, wanted the flexibility to rent out their Brisbane property and use it themselves to escape Melbourne's winters.Read full story
[IMG: A four-seater setting on the balcony offers alfresco dining with a view.]
Surfers Paradise, QLD3-bedroom apartment
[H1] A Gold Coast holiday apartment that works for the whole family
This Surfers Paradise apartment stays ready for guest getaways while earning high income, thanks to Belinda and Hometime’s flexible, local hosting support.Read full story
[IMG: The spacious living room comes with comfortable sofa seating and a TV for movie nights at home. Enjoy year-round comfort with central cooling and heating to keep you cosy in any season.]
Toowong, QLD2-bedroom unit
[H1] A Brisbane homeowner’s holiday home made hassle-free with Hometime
First-time short-term rental investors delighted with their stress-free experience with Hometime.Read full story
[IMG: Relax in the living room enjoying a large, wall-mounted TV and comfortable lounge chairs.]
Melbourne, VIC1-bedroom unit
[H1] Gavin and Rachel’s effortless hosting experience in Melbourne
These homeowners wanted consistent income from short-term renting without the hassle.Read full story
[IMG: The living area has been thoughtfully styled to create a warm and welcoming retreat to come home to.]
Melbourne, VIC2-bedroom unit
[H1] Peace of mind and strong returns with Hometime
The Melbourne homeowner could rest assured knowing their property was in the right hands with Hometime.Read full story
[IMG: The living room is a fun and vibrant space with retro look wall art, a rainbow rug and bright throw pillows on the cosy chaise lounge.]
Barrack Heights, NSW5-bedroom house
[H1] Outstanding support and peace of mind since joining Hometime
After inheriting a family home, the owner chose short-term renting to fund upkeep while keeping it flexible and stress-free.Read full story
[IMG: The cosy living area is replete with plenty of seating for the entire group, loads of natural light and a ceiling fan to keep you cool in the warmer months.]
Mudgee, NSW2-bedroom cottage
[H1] Welcoming stays and reliable returns with Hometime
Guy wanted to enjoy his Mudgee cottage without the financial strain, using short-term renting to earn income and stay flexible.Read full story
[IMG: You]
West Beach, SA2-bedroom unit
[H1] Outstanding returns for Helen since joining Hometime
Owning multiple properties, Helen wanted a reliable, hands-off way to manage income and expenses from afar, while maximising returns and keeping flexibility for personal stays.Read full story
[IMG: A bright blue wall and nautical inspired decor pull together this coastal oasis.]
[H2] Hear from homeowners like you
See what real property owners have to say about their experience with Hometime. From urban apartments to coastal holiday homes, these testimonials show the difference our team makes.See more homeowner stories
[H2] Want to become our next success story?
Check if we manage your area

[H3] Our Homeowners
[H5] Getting started with Hometime
How does Hometime work?Hometime offers a complete hands-off short-term rental management solution. By partnering with us, we take care of everything that comes with managing your property on the short-term rental market, and we deliver above-market returns, without you having to lift a finger or deal with a guest.Simply enter your details using the sign up form, and a Hometime property consultant will get in touch for a chat about your market. We then provide you with a comprehensive earnings estimate, so you can make an informed decision on how much your property might be able to generate. If you’re keen to go ahead, we then pair you with one of our expert local managers who will meet you at your property, answer any questions you might have about short-term rentals and be your ongoing local point of contact during your time with Hometime.Is Hometime part of Airbnb?Hometime is a privately owned independent business with strong backing from well-established investment funds. While we are not directly affiliated with Airbnb, we have a very close partnership with them, and were the first awarded Airbnb Professional Co-Host in Australia. This certification is only available to a handful of professional hosts that meet the highest level of quality and service criteria.How long has Hometime been around?Hometime started in 2016 and has grown to become one of the largest and leading short-term rental management platforms in Australia covering more than 30 markets. Are there any contracts involved before signing up to Hometime?Yes, there will be a standard agreement signed between both you and Hometime. Our property consultants will go over the agreement with you and answer any questions you may have.What do your services include?We offer a full range of Airbnb management services including the following:Onboarding and helping you set your property up for AirbnbAcquiring and vetting guests as well as providing them with a 5-star hospitality experienceProviding monthly reports and marketing updates to our customersManaging cleaning, maintenance and communications for every guest turnoverCreating property listings to showcase its full value through top-class professional photography, professional copy and best practices that we have developed over the yearsSourcing, vetting and coordinating suppliers that provide top quality linen, consumables and other services required to successfully run a short-term rentalManaging and resolving disputes so that our clients’ properties are always kept to the best standardsDelivering above the market returns via a specialised revenue management team, robust data sets and top of the market technologyProviding local co-hosts for every client and their propertyWill I be dealing with a local on-the-ground manager?Yes, we're proud to partner with some of the best local Airbnb experts in the business. Our Hosting Partners are your direct point of contact on the ground and personally ensure your home is taken care of like it's their own.Can Hometime manage multiple of my properties?Yes, Hometime is purpose-built for investors wondering how to manage multiple listings and achieve consistent, high-performing results. Whether you own multiple properties in a single market or operate nationally, we’re a strategic property manager that helps you maximise returns and scale with confidence.What’s the difference between Hometime and other short-term rental management companies in Australia?What sets Hometime apart from competitors isn’t just what we do, it’s how we do it. Hometime combines data-driven technology with on-the-ground local hosts who treat your home as their own. Unlike local managers or national services, we have an expert revenue management team who don’t just rely on pricing automation, but apply dynamic pricing to seize pricing opportunities during high-demand periods. We also provide ongoing guest support, multi-platform listings, and a transparent Owner Portal, delivering better income, trust, and control across Australia’s short-term rental market.Do I have a say in who stays at my property?Typically, you won’t be involved in approving individual guests. We have a proven, three-layer vetting process:1. Our network of booking platforms (the Hometime platform, Airbnb, Booking.com and Vrbo) each vet guests in the initial booking stages through different measures.2. Hometime adds policies like security deposits and booking windows to help prevent unwanted behaviour, enforce house rules, and help local hosts make informed decisions on a guest before check-in.3. Local hosts actively screen guests with questions and house rules.If red flags arise, our local hosts will consult with the relevant homeowner before confirming the stay.
[H5] Where we operate
Does Hometime offer its services near me?Hometime has one of the largest coverage areas and is currently in 30+ markets across Australia. Please take a look on our website to find the location nearest to you. We look forward to matching you with a local short-term rental expert soon!
[H5] Taking care of my property
How are maintenance issues identified and reported?Your Local Host conducts regular checks and reviews feedback after every guest stay. If something’s wrong – whether it’s a faulty appliance or general wear and tear – they’ll assess the urgency, log the issue, and coordinate the next steps. You’ll be kept in the loop throughout.Do I need to approve every maintenance request?We’ll always get your approval for non-urgent repairs over your agreed limit. For urgent issues (like major leaks or safety concerns), we’ll act immediately to prevent damage, injuries, or guest dissatisfaction – then update you with what’s been done. Can I use my own tradesperson?Absolutely. If you have a preferred contractor, let your Local Host know – we’re happy to coordinate with them as long as they meet our timing and quality standards. We’re flexible and collaborative
[H5] Costs and pricing
How does pricing work?We charge a one-off onboarding fee, which covers the costs of getting your property listing set up, including but not limited to; professional photography, lockboxes, and the first initial deep clean.From here, our pricing is charged on a percentage commission basis, so we only earn when you earn, meaning that we're 100% aligned to optimise your property for its best performance and highest yield potential. There is a separate cleaning fee, however this is paid for by the guest.How do you charge management costs?Hometime uses a commission-based model, charging a percentage of your property’s revenue after fees. The management fee is a percentage of the property’s revenue, calculated after booking platform fees, cleaning costs and payment processing fees are deducted. This makes sure your return is front and centre, and we only get paid if you do.The cost covers full-service short-term rental management, including listing optimisation, dynamic pricing, guest support, cleaning coordination, and multi-platform promotion. You can see your property’s bookings and performance anytime via our transparent, easy-to-use homeowner portal.What's included in the cleaning fee?At Hometime, we maintain spotless standards, delighted guests, and great reviews, while keeping your property competitive and compliant.‍Hometime’s cleaning fee covers a complete, hotel-grade turnover by our network of trained, vetted professional cleaners. This covers a full professional clean, property inspection with photo and video reporting, linen hire, and the restocking of all standard guest consumables. To give your cleaning fee a competitive edge, while still covering the full cleaning amount, we use a feature called the resort fee. This allows us to split your fee into two parts:A visible cleaning fee shown to guests when bookingA portion of the cleaning cost built into the nightly rate, displayed as the resort fee. When and how do I get paid?We pay out your earnings twice a month. They are paid as a net amount after fees. You may track this in your Homeowner Portal, which provides an extensive overview of your property’s performance and highlights key metrics, such as nightly price, occupancy rates, monthly payouts, and more.
[H5] Getting your property ready
What's involved in setting up a short-term rental (STR) listing?Setting up an STR listing involves meeting listing requirements, familiarising yourself with local rules and regulations, preparing your property with essentials, ensuring safety compliance, and styling for standout appeal. Hometime’s setup service covers everything, from photography and listing creation to pricing strategy, guest communication, and multi-platform promotion, making your short-term rental launch simple, compliant, and competitive.What's a setup checklist for my property?1. Ensure safety & compliance: Install smoke alarms, fire safety gear, and secure access.2. Deep clean & declutter: Book professional cleaning and clear personal items.3. Furnish for comfort: Provide quality beds, seating, storage, and workspace.4. Stock key amenities: Include kitchen basics, toiletries, Wi-Fi, and climate control.5. Perform maintenance checks: Fix leaks, test heating/cooling, and check outdoor areas.6. Protect your home: Use mattress protectors, lock away hazards, and check insurance.7. Create a guest welcome guide: Share check-in info, Wi-Fi details, and local tips.8. Final walkthrough & photos: Confirm readiness and arrange professional listing photography.Download our Airbnb host checklist for a full breakdown of required items.Who handles cleaning, restocking, and maintenance, and how do you ensure quality control?Our local hosts work with a trusted network of professional cleaners and tradespeople. Professional cleans follow Hometime cleaning checklists, with before-and-after photos logged for quality control. Hosts ensure consumables are restocked before every stay and coordinate trades for property maintenance when needed. Our dedicated customer experience team at Hometime closely monitors guest feedback, property inspections and Airbnb scores to consistently maintain high standards across properties.
[H5] Maximising your earnings
How do you optimise for my earnings?Our specialised in-house revenue management team are 100% focused on generating the maximum booking value out of each and every one of our properties in our portfolio. Some our key initiatives include:a) We algorithmically set prices that respond to market supply and demand dynamics multiple times a day;b) We build overarching strategies based on our experience and data insights to account for any broad market changes (i.e. school holidays, local tourism events, and public holidays);c) We set automatic alerts should there be any properties that show low bookability scores (i.e. lower performance than what we’d typically expect), so we're able to quickly remedy these and take the necessary action to improve your property’s performance;As a result, we are able to confidently say (and have strong data to support this) that we're able to outperform the market and maximise your short-term rental earning potential. What level of visibility do I have into bookings and revenue?Access your property’s performance through our secure Homeowner Portal, so you’re always in the know. Here’s what you can track and manage:1. Airbnb revenue data and occupancy rates in real time.2. Booking dates, stay lengths, and distribution channels like Airbnb, Booking.com, and Vrbo, and their expanded distribution network, including Stayz, Trivago and Expedia.3. Monthly earnings reports, contracts, and invoices for easy download.4. Booking patterns and detailed property performance.How quickly can I get set up and earning?At Hometime, we aim for properties to go live within two weeks of signing your contract, depending on readiness. After contract signing, we guide you through property inspection, onboarding, styling, and professional photography to prepare your home. Some factors, like renovations, local regulations, or changes in your circumstances, can delay this process. Our onboarding team supports you every step of the way to ensure your listing launches smoothly and starts earning as soon as possible.How do you set nightly prices for my property?Hometime uses a hybrid price optimisation strategy, combining automated pricing tools with expert human oversight. Our revenue specialists adapt your pricing structure dynamically, factoring in seasonal trends, local demand, unique property features, booking behaviour, and competitor data. This proactive approach ensures better returns than standard Airbnb Smart Pricing or DIY methods, with regular updates to maximise your property’s earnings.
[H5] Responding to guest feedback
How do you handle guest complaints or negative reviews?Guest complaints are handled by Hometime’s local hosts, who work quickly to resolve the issue. If a problem is significant or a host needs support, our customer experience team steps in to mediate. Our hosts acknowledge negative reviews in an effort to show future guests that feedback is taken seriously and improvements are made.
[H3] Our Guests
[H5] Booking your stay and making payments
What are the benefits of booking a Hometime property?All of our properties are highly unique and high quality. Our properties are professionally managed by expert local managers, meaning that you get to enjoy an ultra-local, as well as, five-star guest stay.Is an early check-in or late check-out available for my Hometime reservation?Typically our properties require that guests check-out by 10am and check-in by 3pm. Where possible we are happy to try and accommodate your schedule. If you would like to request an alternative arrival or departure time, please contact your Hosting Partner directly to find out more.How can I get in touch with Hometime before I make a booking?If you want to get in touch with us about a specific property, you can contact the Host of that property by clicking on “Contact host” on the property page.‍If you would like to get in touch with us about something else, you can send us an email at guest.support@hometime.io or call us on +61 1300 616 299.We are available Monday to Saturday, 9 am to 5 pm AEST.I am looking to book a long-stay property. How can I discuss this with you? If you have chosen the property you would like to book for a long stay and you have some further queries, you can reach the Host of that property by clicking on “Contact host” on the property page.If you would like to get in touch with us about something else, you can send us an email at guest.support@hometime.io or give us a call on +61 1300 616 299.We are available Monday to Saturday, 9 am to 5 pm AEST.How does payment work at Hometime?The full booking amount will be charged to you upfront. Upon your booking confirmation, the funds will be deducted from the account you stated when you were booking the

[H2] Thousands of homeowners trust Hometime
3,500+ properties managed since 2016Trusted by 2,000+ homeownersLocally operated in 30+ markets around AustraliaCairns City, QLD1-bedroom unit
[H1] A hands-off investment that delivers in Cairns
A hands-off Cairns investment property delivers consistent returns for a couple of experienced interstate investors, managed entirely by The Boutique Collection.Read full story
[IMG: Dive into relaxation with access to five inviting swimming pools, including a heated option for year-round enjoyment.]
Brisbane, QLD2-bedroom unit
[H1] Melbourne residents' Brisbane getaway home becomes a high-performing STR
Michael and his wife, based in Melbourne, wanted the flexibility to rent out their Brisbane property and use it themselves to escape Melbourne's winters.Read full story
[IMG: A four-seater setting on the balcony offers alfresco dining with a view.]
Surfers Paradise, QLD3-bedroom apartment
[H1] A Gold Coast holiday apartment that works for the whole family
This Surfers Paradise apartment stays ready for guest getaways while earning high income, thanks to Belinda and Hometime’s flexible, local hosting support.Read full story
[IMG: The spacious living room comes with comfortable sofa seating and a TV for movie nights at home. Enjoy year-round comfort with central cooling and heating to keep you cosy in any season.]
Toowong, QLD2-bedroom unit
[H1] A Brisbane homeowner’s holiday home made hassle-free with Hometime
First-time short-term rental investors delighted with their stress-free experience with Hometime.Read full story
[IMG: Relax in the living room enjoying a large, wall-mounted TV and comfortable lounge chairs.]
Melbourne, VIC1-bedroom unit
[H1] Gavin and Rachel’s effortless hosting experience in Melbourne
These homeowners wanted consistent income from short-term renting without the hassle.Read full story
[IMG: The living area has been thoughtfully styled to create a warm and welcoming retreat to come home to.]
Melbourne, VIC2-bedroom unit
[H1] Peace of mind and strong returns with Hometime
The Melbourne homeowner could rest assured knowing their property was in the right hands with Hometime.Read full story
[IMG: The living room is a fun and vibrant space with retro look wall art, a rainbow rug and bright throw pillows on the cosy chaise lounge.]
Barrack Heights, NSW5-bedroom house
[H1] Outstanding support and peace of mind since joining Hometime
After inheriting a family home, the owner chose short-term renting to fund upkeep while keeping it flexible and stress-free.Read full story
[IMG: The cosy living area is replete with plenty of seating for the entire group, loads of natural light and a ceiling fan to keep you cool in the warmer months.]
Mudgee, NSW2-bedroom cottage
[H1] Welcoming stays and reliable returns with Hometime
Guy wanted to enjoy his Mudgee cottage without the financial strain, using short-term renting to earn income and stay flexible.Read full story
[IMG: You]
West Beach, SA2-bedroom unit
[H1] Outstanding returns for Helen since joining Hometime
Owning multiple properties, Helen wanted a reliable, hands-off way to manage income and expenses from afar, while maximising returns and keeping flexibility for personal stays.Read full story
[IMG: A bright blue wall and nautical inspired decor pull together this coastal oasis.]
Sydney1-bedroom unit
[H1] David and Eric’s short-term rental success in Potts Point
A former self-managed investor who switched to Hometime for less stress, steady income, and ongoing property improvements.Read full story
[IMG: Enjoy million-dollar views of Sydney]