Training Example: 3CX Ltd – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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                        "text": " \r\n\r\n<a href=\"https://www.3cx.com/\" />3CX</a> is designed around four core principles. Affordability, simplicity, flexibility, and security. It’s the most affordable PBX on the market, with <a href=\"https://www.3cx.com/ordering/pricing/\" />no per-user fees</a>, saving costs as your team grows. Setup is straightforward, making it easy to manage without needing an IT expert. You also get the flexibility to integrate with tools like <a href=\"https://www.3cx.com/pbx/microsoft-365/\" />Microsoft 365</a> and <a href=\"https://www.3cx.com/call-center/crm-integration/\" />CRMs</a>. 3CX also has strong privacy controls in video and call handling to ensure your communication stays secure."
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                {
                    "@type": "Question",
                    "name": "Can I bring my own SIP Trunk?",
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                        "@type": "Answer",
                        "text": "Yes! 3CX works with a leading network of global <a href=\"https://www.3cx.com/partners/sip-trunks/\" />SIP trunk providers</a> allowing you to own your numbers and control your telco costs."
                    }
                },
                {
                    "@type": "Question",
                    "name": "Can I host 3CX myself?",
                    "acceptedAnswer": {
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                        "text": "A 3CX PRO and Enterprise Edition gives you the flexibility to choose your hosting in your own private cloud or on-premise in your office for up to 750+ users. From self-hosted on <a href=\"https://aws.amazon.com/marketplace/pp/prodview-f5qwwdeeq4uvm\" target=\"_blank\" rel=\"noopener\">Amazon</a>, <a href=\"https://aws.amazon.com/lightsail/\" target=\"_blank\" rel=\"noopener\">Amazon Lightsail</a>, <a href=\"https://3cx.com/docs/pbx-digital-ocean-marketplace/\" target=\"_blank\" rel=\"noopener\">Digital Ocean</a>, <a href=\"https://3cx.com/docs/pbx-azure-marketplace/\" target=\"_blank\" rel=\"noopener\">Azure</a> and <a href=\"https://www.3cx.com/docs/pbx-google-cloud-marketplace/\" />Google</a>, or on-prem with Windows or Linux, to <a href=\"https://3cx.com/pbx/hosted/\" target=\"_blank\" rel=\"noopener\">hosted by 3CX  </a>the choice is yours. Test the product for yourself with our 1 month free trial."
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                    "@type": "Question",
                    "name": "Does 3CX integrate with MS 365 & Google",
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                        "@type": "Answer",
                        "text": "3CX integrates with Microsoft Office 365 and Google so admins can sync users and leverage SSO - and users can sync personal contacts and their calendar. One set of credentials for all <a href=\"https://www.3cx.com/pbx/microsoft-365/\" />systems</a>. You can read more about it <a href=\"https://www.3cx.com/docs/manual/microsoft-365/\" />here</a>."
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                },
                {
                    "@type": "Question",
                    "name": "Does 3CX integrate with Teams Direct Routing?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "Yes! The 3CX Enterprise edition for 16 sim calls and above offers <a href=\"https://www.3cx.com/phone-system/microsoft-teams/\" />Teams Direct Routing</a> integration too."
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                    "@type": "Question",
                    "name": "What makes 3CX one of the most secure?",
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                        "text": "3CX regularly updates its software to ensure security. Each release undergoes penetration testing and vulnerability assessments using <a href=\"https://www.reversinglabs.com/\" />Reversing Labs</a>, <a href=\"https://www.mandiant.com/\" />Mandiant</a> contributes threat intelligence to enhance security measures. The internal network is secured by <a href=\"https://www.crowdstrike.com/about-us/\" />Crowdstrike</a>."
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                    "@type": "Question",
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                        "@type": "Answer",
                        "text": "3CX works with a <a href=\"https://www.3cx.com/ordering/find-reseller/\" />global network</a> of 10,000+ integration Partners who can offer set up support at a reasonable price."
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                },
                {
                    "@type": "Question",
                    "name": "Which of the 3CX PBX licence options are best for my business?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "Before you decide which 3CX PBX licence is right for your business, you need to consider a few key factors: Are you looking for shared or <a href=\"https://www.3cx.com/pbx/\" target=\"_blank\" rel=\"noopener\">dedicated hosting</a>? What kinds of features do you need for your business? Whether you’re looking for a 3CX SMB FREE, Professional or Enterprise solution we have <a href=\"https://www.3cx.com/ordering/pricing/\" target=\"_blank\" rel=\"noopener\">solutions for all business types</a> at a fraction of the cost of other similar solutions in the market…guaranteed."
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                    "@type": "Question",
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                        "text": "It’s easy! All you need to do is sign up and choose the 3CX that’s right for your business. <a href=\"https://www.3cx.com/smb/\" />3CX SMB Free</a> for less than 10 users, <a href=\"https://www.3cx.com/phone-system/\" />PRO or Enterprise</a> for larger companies, hosted by 3CX, self-hosted or on-prem. A minute to <a href=\"https://www.3cx.com/signup/\" />install</a> - for a lifetime of savings. With no contract to sign - you can walk away at any time."
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                },
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                    "name": "Can I keep my own telco numbers?",
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                        "text": "Yes you can bring your own numbers and control your telco costs if its on our supported <a href=\"https://www.3cx.com/partners/sip-trunks/\" target=\"_blank\" rel=\"noopener\">SIP trunk provider list</a>. Unsure where to begin? Check out <a href=\"https://www.3cx.com/docs/sip-trunk/voxtelesys-usa/\" />Voxtelesys</a> or <a href=\"https://www.3cx.com/docs/sip-trunk/callcentric-usa/\" />Callcentric</a> in the US. In the UK and Europe, try <a href=\"https://telxi.com/\" />Telxi</a>. There’s no bundled phone numbers and no unexpected call charges - and you’re not locked in to multi year contracts."
                    }
                },
                {
                    "@type": "Question",
                    "name": "Can I self host and self manage a 3CX PBX?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "Yes! A 3CX PBX gives you the flexibility to choose with its PRO and Enterprise Editions. Host 3CX in your own private cloud or on-premise in your office. 750+ users with a 1 month free trial included. Choose from Windows or Linux, <a href=\"https://www.3cx.com/pbx/hosted/\" target=\"_blank\" rel=\"noopener\">hosted by 3CX </a>or self-hosted on <a href=\"https://aws.amazon.com/marketplace/pp/prodview-f5qwwdeeq4uvm\" target=\"_blank\" rel=\"noopener\">Amazon</a>, <a href=\"https://aws.amazon.com/lightsail/\" target=\"_blank\" rel=\"noopener\">Amazon Lightsail</a>, <a href=\"https://www.3cx.com/docs/pbx-digital-ocean-marketplace/\" target=\"_blank\" rel=\"noopener\">Digital Ocean</a>, <a href=\"https://www.3cx.com/docs/pbx-azure-marketplace/\" target=\"_blank\" rel=\"noopener\">Azure</a> or <a href=\"https://www.3cx.com/docs/pbx-google-cloud-marketplace/\" target=\"_blank\" rel=\"noopener\">Google</a> and benefit directly from our ability to price negotiate with these key hyperscalers."
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                    "@type": "Question",
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                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "Yes! Your enterprise 3CX includes a full featured <a href=\"https://www.3cx.com/call-center/\" />call center solution</a> with all the extras - call recording and advanced queue strategies - included at no extra cost."
                    }
                },
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                    "@type": "Question",
                    "name": "Can remote agents handle all calls and access call center features?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "Yes! Your agents will be able to take and make calls as well as access call center features from their smartphone and laptops with the <a href=\"https://www.3cx.com/pbx/remote-working-apps/\" target=\"_blank\" rel=\"noopener\">native iOS, Android</a>, <a href=\"https://www.3cx.com/user-manual/windows-softphone-app/\" />Windows</a> and <a href=\"https://www.3cx.com/phone-system/webphone/\" target=\"_blank\" rel=\"noopener\">web apps</a>."
                    }
                },
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                    "@type": "Question",
                    "name": "How reliable is 3CX?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "Extremely! 3CX is renowned for its reliability, guaranteeing minimum downtime with failover, backup and restore functions. If you’re on a managed solution it’s our concern not yours! With a one-off annual cost its a cost-reliability equation even the tiniest business can afford."
                    }
                },
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                    "@type": "Question",
                    "name": "Do you work with integration Partners?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "Yes we have more than 10,000 integration Partners! 3CX is a channel sales company with a global network of Partners. Find the one nearest to you for set up support at a reasonable price. <a href=\"https://www.3cx.com/ordering/find-reseller/\" />Talk to a Partner</a> near you."
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            "inLanguage": "en-US",
            "potentialAction": [
                {
                    "@type": "ReadAction",
                    "target": [
                        "https://www.3cx.com/contact-center/"
                    ]
                }
            ]
        },
        {
            "@type": "ImageObject",
            "inLanguage": "en-US",
            "@id": "https://www.3cx.com/contact-center/#primaryimage",
            "url": "",
            "contentUrl": ""
        },
        {
            "@type": "BreadcrumbList",
            "@id": "https://www.3cx.com/contact-center/#breadcrumb",
            "itemListElement": [
                {
                    "@type": "ListItem",
                    "position": 1,
                    "name": "Home",
                    "item": "https://www.3cx.com/"
                },
                {
                    "@type": "ListItem",
                    "position": 2,
                    "name": "Contact center software"
                }
            ]
        },
        {
            "@type": "WebSite",
            "@id": "https://www.3cx.com/#website",
            "url": "https://www.3cx.com/",
            "name": "3CX",
            "description": "3CX Phone System - Software Based VoIP IP PBX / PABX",
            "publisher": {
                "@id": "https://www.3cx.com/#organization"
            },
            "potentialAction": [
                {
                    "@type": "SearchAction",
                    "target": {
                        "@type": "EntryPoint",
                        "urlTemplate": "https://www.3cx.com/?s={search_term_string}"
                    },
                    "query-input": {
                        "@type": "PropertyValueSpecification",
                        "valueRequired": true,
                        "valueName": "search_term_string"
                    }
                }
            ],
            "inLanguage": "en-US"
        },
        {
            "@type": "Organization",
            "@id": "https://www.3cx.com/#organization",
            "name": "3CX Ltd",
            "url": "https://www.3cx.com/",
            "logo": {
                "@type": "ImageObject",
                "inLanguage": "en-US",
                "@id": "https://www.3cx.com/#/schema/logo/image/",
                "url": "https://www.3cx.com/wp-content/uploads/2020/01/3CX_logo.jpg",
                "contentUrl": "https://www.3cx.com/wp-content/uploads/2020/01/3CX_logo.jpg",
                "width": 224,
                "height": 224,
                "caption": "3CX Ltd"
            },
            "image": {
                "@id": "https://www.3cx.com/#/schema/logo/image/"
            },
            "sameAs": [
                "https://www.facebook.com/3CX",
                "https://x.com/3CX",
                "https://www.linkedin.com/company/3cx",
                "https://www.youtube.com/user/3cx"
            ]
        },
        {
            "@context": "https://schema.org",
            "@type": "FAQPage",
            "@id": "https://www.3cx.com/contact-center/#faq",
            "mainEntity": [
                {
                    "@type": "Question",
                    "name": "How is 3CX different from other contact center solutions?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "Most other companies offering contact center software charge you for each agent using the module. Not 3CX! Pay a small price only once per year for a phone system with contact center functionality included – as many agents as you need, no extra costs."
                    }
                },
                {
                    "@type": "Question",
                    "name": "Can I use the contact center module with the 3CX phone system?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "3CX contact center solution is not a standalone product. You can use it - for free - as part of your 3CX phone system. <a href=\"https://www.3cx.com/signup/\" />Sign up</a>. You’ll be set up in no time."
                    }
                },
                {
                    "@type": "Question",
                    "name": "Does 3CX support pre-configured CRMs out of the box?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "Yes! Your 3CX comes pre-configured with a number of the most popular CRMs including <a href=\"https://www.3cx.com/docs/dynamics-crm-integration/\" />Microsoft Dynamics</a>, <a href=\"https://www.3cx.com/docs/salesforce-crm-integration/\" />Salesforce</a>, <a href=\"https://www.3cx.com/docs/hubspot-pbx-crm-integration/\" />Hubspot</a>, <a href=\"https://www.3cx.com/docs/zendesk-crm-integration/\" />Zendesk</a>, <a href=\"https://www.3cx.com/docs/pbx-crm-integration-zoho/\" />Zoho</a> and <a href=\"https://www.3cx.com/docs/crm-integration-guides/\" />more</a>. Even if your CRM of choice is not listed you can use the CRM wizard to configure your own by creating a template."
                    }
                },
                {
                    "@type": "Question",
                    "name": "Does 3CX integrate with Microsoft 365 and Teams Direct Routing?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "Yes, 3CX integrates with Microsoft 365 for syncing users, contacts, and calendars. For <a href=\"https://www.3cx.com/phone-system/microsoft-teams/\" />Teams Direct Routing,</a> the 3CX Enterprise edition with 16 simultaneous calls or more includes Teams integration."
                    }
                },
                {
                    "@type": "Question",
                    "name": "Can I use 3CX for both voice and messaging?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "Yes! 3CX supports voice calls, SMS, <a href=\"https://www.3cx.com/live-chat/facebook/\" />Facebook</a>, <a href=\"https://www.3cx.com/whatsapp/\" />WhatsApp</a>, and website <a href=\"https://www.3cx.com/live-chat/\" />live chat</a>, helping your team engage customers on every channel. Every interaction is captured to improve customer service and support."
                    }
                },
                {
                    "@type": "Question",
                    "name": "What business benefits do the advanced call center features offer?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "A missed call is a missed sale, and a lost call is a lost opportunity. With skill-based routing, round-robin queues, and call management tools like IVR menus and callback options, 3CX helps you meet SLA commitments and improve customer service. Managers and agents can monitor key call stats, track active calls, and manage queues in real-time. This includes the agent dashboard for remote teams and integrated SLA alerts at no extra cost with any plan (3CX PRO, or <a href=\"https://www.3cx.com/phone-system/\" />3CX ENT</a>)."
                    }
                },
                {
                    "@type": "Question",
                    "name": "How does 3CX support smart working?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "3CX enables smart working with call and chat reports to ensure targets are met, and performance tracking through login history and call/chat stats. Use the Switchboard for real-time queue monitoring and the Wallboard to display essential stats, keeping daily operations on track."
                    }
                },
                {
                    "@type": "Question",
                    "name": "Can I monitor quality and compliance with 3CX?",
                    "acceptedAnswer": {
                        "@type": "Answer",
                        "text": "3CX enables smart working with call and chat reports to ensure targets are met, and performance tracking through login history and call/chat stats. Use the Switchboard for real-time queue monitoring and the Wallboard to display essential stats, keeping daily operations on track."
                    }
                }
            ]
        }
    ]
}