Training Example: LogicMonitor – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H1]
 
Goodbye, firefighting.blind spots.downtime.guesswork.
Say hello to Autonomous IT.

From the first line of code to the last mile of the Internet—one system that detects issues, guides action, and helps teams respond before customers feel the impact.

Try it free

See the platform

Your browser does not support the video tag.

[H2] CHOSEN BY LEADING ENTERPRISES WORLDWIDE

[H2]

0

K+
global users moving beyond reactive IT

0

T+
metrics tracked daily for real-time visibility

0

B+
events handled with team-ready context

0

%
customer retention
built on lasting value

[H2]
The AI platform
for CIOs leading Autonomous IT

Bring together detection, context, intelligence, and governed action in one connected system built to reduce blind spots, speed decisions, and help teams respond before customers feel the impact.

See the platform

Explore Autonomous IT

[H3] Automate with control

Execute workflows across tools and ITSM with approvals, audit trails, rollback, and validation built in.

Explore action with guardrails

[H3] Turn signals into action with Edwin AI

Use context-aware reasoning, business-aware prioritization, and recommended next steps to move faster with confidence.

Discover Edwin AI

[H3] Go beyond traditional infrastructure views

Understand user experience across application journeys, network paths, internal APIs, LAN, WAN, Wi-Fi, and Internet dependencies to close the gap between users and services.

[H3] See your whole environment

Unify infrastructure, cloud, and edge in one connected system—the foundation Autonomous IT depends on.

[H2]
Edwin AI: Agentic intelligence and orchestration

Purpose-built AI agents that help teams move from noisy signals to informed, governed action.

See Edwin AI in action

Try Edwin today

67%
ITSM INCIDENT REDUCTION

88%
NOISE REDUCTION

<1h
to correlate alerts and deliver insights

[H2]
Recognized by the industry’s most credible sources

From NVIDIA to Gartner, LogicMonitor is recognized across the highest levels of AI, infrastructure, and operations.

1 of 103
AI-native companies recognized by NVIDIA at GTC 2026

Leader
In the 2025 Gartner® Magic Quadrant for Digital Experience Monitoring (DEM)

[H2]
Turn operational insight into business impact

When visibility, intelligence, and action work as one system, teams can reduce
blind spots, accelerate response, and operate more confidently at scale.

Protect revenue
and brand
 
Prevent disruptions from becoming customer-facing incidents so that the digital experience, trust, and business performance remain intact.

Eliminate
blind spots
 
Cut through complexity faster, so teams can identify root cause sooner and spend less time chasing the unknown.

Operate autonomously
at scale
 
Create room for teams to scale operations without scaling toil, handoffs, or firefighting.

[H2]
Trusted by teams powering the world’s most critical systems

Hear from the teams using LogicMonitor to support complex, always-on operations at scale.

View all customer stories

[H3] "LogicMonitor is a valuable partner, constantly innovating and adapting to our business needs."

Rafik Hanna
SVP, Topgolf Technologies of Topgolf

[IMG: Topgolf]

[H3] "Edwin AI helps us analyze data, reduces alerts, and will self-heal issues before they escalate"

Peter Bethel
Infrastructure Manager of Nine Entertainment Co.

[IMG: Nine Entertainment Co.]

[H3] "Edwin AI delivered value within an hour of implementation."

Kris Manning
Global Head of IT Networks of Syngenta

[IMG: Syngenta]

[H3] "Capital Group has 1,000+ alerts/ day. LogicMonitor will eliminate that noise."

Shawn Landreth
VP of Networking and Reliability Engineering of Capital Group

[IMG: Capital Group]

[H3] "Edwin AI cut noise by 90% & ITSM incidents by 76%, enabling better customer service."

Joshua Powell
Managed Services Lead of Nexon

[IMG: Nexon]

[H2]
Highly rated by enterprise practitioners

Beyond individual success stories, LogicMonitor earns strong marks on G2 and Gartner Peer Insights from IT professionals evaluating the platforms they rely on in complex, always-on environments.

LogicMonitor
G2
4.5/5
635 REVIEWS

LogicMonitor
Gartner Peer Insights
4.8/5
149 REVIEWS

Your browser does not support the video tag.

[H2]
It’s time to move beyond reactive IT

See how LogicMonitor helps enterprises unify visibility, intelligence, and action in one system built for Autonomous IT.

See the platform

Contact us

[H1]
Welcome to LogicMonitor's Support Center
View release notes or submit a ticket using the links below.

PRODUCT DOCUMENTATION

LogicMonitor Platform

Introduction to LogicMonitor
What is LogicMonitor
LogicMonitor Implementation Readiness Recommendations for Enterprise Customers
Top Dependencies for LogicMonitor Enterprise Implementation
Technical Support Overview
System Requirements and Considerations
Supported Browsers
Maintenance and Deployment Windows
Data Retention
Public IP Addresses and DNS Names
Limits, Quotas, and Constraints

Profile Settings
Appearance and Sounds
LogicMonitor Training Account

In-App Resources
Accessing Support Resources
Notification Center

Account Information

Portal Information
Portal Information

Portal Settings
Financial
Usage Reporting
Usage Reporting Overview
Usage By Contributor
Visual Components for Usage Reporting
Product-Specific Usage Reporting
Usage Reporting for APM Metrics
Usage Reporting for Dynamic Service Insights
Usage Reporting for Hybrid Resource Units
Usage Reporting for LM Logs
Usage Reporting for LM Uptime
Usage Reporting for SaaS Monitoring
Usage Reporting for IaaS Monitoring
Usage Reporting for PaaS Monitoring
Usage Reporting for APM Traces
Usage Reporting for APM Synthetics
Usage Reporting for Resources
Usage Reporting for Automated Diagnostics and Remediation
Usage Reporting for Websites
Usage Reporting for Wireless Access Points

Audit Logs
Ops Notes

Security Settings
Security Settings
Two-Factor Authentication
LogicMonitor Two-Factor Authentication Overview
LogicMonitor Passkey
Two-Factor Authenticator App Verification
SMS Text Message Verification Code
Phone Call Verification Code
Email Verification Code

User Access
New User Message Template
LogicMonitor Users
Managing a User
Adding an API Only User
Adding a User Group
LogicMonitor Roles
Role Permissions
Dashboards Role Permissions
Cost Optimization Role Permissions
Resources Role Permissions
Logs & Traces Role Permissions
Websites Role Permissions
Saved Maps Role Permissions
Reports Role Permissions
Modules Role Permissions

Managing a Role
Adding a Role Group
Adding an API Token
Adding a Bearer Token
Widget Tokens
Access Groups Settings
Single Sign On
Single Sign-on Overview
Enabling Single Sign-on
Configuring the Azure Active Directory SSO Integration
Enabling Multi Sign-on
Troubleshooting Single Sign On Issues
Troubleshooting SAML 2.0 Login Issues

Collectors
About the LogicMonitor Collector
Collector Capacity
Managing Collector Cache
Collector Versions
Collector Network Communication
Collector Installation
Adding Collector
Installing Collectors in Silent Mode
Installing the Collector in a Container
Collector Migration
Migrating Collector from Root to Non-root User
Windows Collector Admin to Non-admin User Migration

Moving Collector to Another Machine
Reinstalling Collector
Deleting Collector

Collector Configurations
Configuring WinRM for Windows Collector
Configuring Collector to Communicate with HTTP Proxies
Managing Collector Configuration
agent.conf Collector Settings
Windows Collector Service Account
Collector Script Caching

Collector Management
Viewing Collector Events
Managing Collector Logs
Collector Performance and Tuning
Adding SDT to Collector
Adding Collector Group
Collector Version Management
Monitoring Your Collectors
Collector Failover and Failback
Auto-Balanced Collector Groups

Collector Integrations
Integrating with Credential Vault
Integrating with CyberArk Vault for Single Account
Integrating with CyberArk Vault for Dual Account
Delinea Vault Integration

LogicMonitor Data Publisher
LogicMonitor Data Publisher Overview
LogicMonitor Data Publisher for Kafka Receiver
LogicMonitor Data Publisher for HTTPS Receiver

Collector Troubleshooting
Troubleshooting Linux Collectors
Troubleshooting Windows Collectors
Collector Debug Facility
Restarting Collector

Dashboards
Dashboards Overview
Dashboard Creation
Kubernetes Logs and Events
Dashboard Filters
Shared Dashboard Filters
Shared Dashboard Filters
Shared Dashboard Filter Management

Adding Dashboard Groups
Finding Dashboards and Dashboard Groups
Widgets
Widgets Overview
Widgets Creation
Datapoints for Widgets
Widget Types
Alert List Widget
Big Number Widget
Netflow Widget
NOC Widget
Log Query Widget
Pie Chart Widget
Table Widget
Text Widget
Website Status Widget
Custom Graph Widget
SLA Widget
Topology Map Widget
Gauge Widget
HTML Widget
Job Monitor Widget
Map Widget
Resource Explorer Widget
Recommendations Widget
Billing Widget
Billing Forecast Widget
Advanced Metrics Widget
Advanced Metrics Widget
LogicMonitor Query Language (LMQL) Reference

Widget Management
Standard Widget Configurations
Enabling Dashboard Text Widget Script Security

Dashboard Management
Dashboard Distribution

Resource Tree
Navigating the Resources Page
Changing the Time Range
Remote Session
Using Ops Notes
Resources Details
Overview Tab
Alerts Tab
Alerts Tuning Tab
Cluster Alert Tuning Tab
Configs Tab
Graphs Tab
Info Tab
Instances Tab
Inventory Tab
JobMonitor Executions Tab
Locations Tab
Logs Tab
Matched Events Tab
Maps Tab
Raw Data Tab
SDT Tab
Traffic Tab

Resource Groups
Resource Group Overview
Adding Resource Groups
Resource Group Management
Deleting and Restoring Resource Groups
Changing Resource Group Memberships

Resource Management
Resource SDT
Adding Resources
Resource Management
Preferred Collector Management
Applying DataSources to Resources
Gold Standard Configuration
Global Gold Config for Multiple Resources
Exclusion Filter to Configuration Checks
Resource and Instance Properties
DiagnosticSource Execution for Resources
Resource Instances
Adding Resource Instances
Disabling Monitoring for an Instance
Forcing DataSource Rematch
Adding Additional Monitoring
Instance Level Thresholding
Instance Groups
Instance Groups
Disabling Monitoring for an Instance

NetScans
NetScans Overview
Creating a Basic NetScan
Creating an Advanced NetScan
Adding Discovered NetScan Resources into Monitoring
The ICMP Discovery Method
Script or CSV Discovery Method
Enhanced Script NetScan
Dry Run for Enhanced Script NetScan
Running a NetScan
Deleting NetScans
Unmonitored Resources

Resource Explorer
Resource Explorer Overview

Services
About LM™ Service Insight
Navigating the Service Insight Page
Component Service Discovery
Services Configurations

Dynamic Service Insights
Service Auto Creation Rules
Using Conditional Count and Service Property

Adding a Service
Adding a Service Group

Services Management
Managing a Service
Managing a Service Group
Service Auto-Creation Rules Management
Cloning a Service

LM Uptime
LM Uptime Overview
Alerts for LM Uptime
LM Uptime Settings
Migration from Websites to LM Uptime
Web Check using LM Uptime
Web Check Overview using LM Uptime
External Web Checks using LM Uptime
Internal Web Checks using LM Uptime
Internal Web Checks using Groovy Scripts with LM Uptime

Ping Check using LM Uptime
Ping Check Overview using LM Uptime
External Ping Checks using LM Uptime
Internal Ping Check using LM Uptime

Web and Ping Check from a File using LM Uptime
Web and Ping Check from File using LM Uptime

Website Management using LM Uptime
LM Uptime Management
Website SDT Using LM Uptime
Web Check Steps Analysis in LM Uptime
LM Uptime Properties
Understanding Website Status Codes

Websites
Data Monitored for Websites
Websites Page Overview
Alerting on Websites Data
Trace Route for Websites
Websites Management
Websites Default Settings
Web Check
Ping Check
Testing the Steps of a Web Check
Creating a Website Dashboard
Website Properties
Website Management
Executing Internal Web Checks using Groovy Scripts
Web Checks with Form-Based Authentication
Websites SDT
Disabling External Website Testing Location Across your Account
Understanding Website Status Codes

Websites Groups
Adding Website Groups
Managing Websites Groups

Mappings
Topology Mapping Overview
Mapping Page
Creating Topology Maps
Saving Topology Map
Open Relevant Alerts and Resources from Topology Maps
External Resource Types

Saved Maps
Dynamic Maps
Node Grouping
Manual Mapping
Interface Mapping

Alerts
Types of Alerts in LogicMonitor
Managing Alert Message Template
Alerts Management
Managing Alerts from the Alerts Page

Alerts Thresholds
Alert Threshold Overview
Different Levels for Enabling Alert Thresholds
Static Thresholds
Static Thresholds for Datapoints

Dynamic Thresholds
Dynamic Thresholds for Datapoints

Threshold Management

Cluster Alerts
Cluster Alerts
Cluster Alerts Management
Cluster Alerts Routing and Notification

Alert Delivery Settings
Alert Delivery Overview
Alert Generation for Resources
Recipient Groups
Escalation Chains
Alert Rules
Methods of Alert Delivery
External Alerting
Troubleshooting Alert Delivery

Alert Response
Guidelines for Responding to Alerts
Responding to Alert Notifications via Email or SMS Email
Responding to native SMS alert notifications

AIOps for Alerting

Dependent Alert Mapping
Dependent Alert Mapping
Enabling Dependent Alert Mapping for Virtual Machine
Optimization of Dependent Alert Mapping

Data Forecast Visualization
Anomoly Detection Visualization

Reports
Choosing a Report Type
Creating a Report Group
Shared Report Access
Report Types
Alert Forecast Report
Alert SLA Report
Alert HealthCheck Report
Alert Thresholds Report
Alert Trends Report
Alerts Report
Audit Log Report
Dashboard Report
Interface Bandwidth Report
Log Query Report
Metrics Explorer Report
NetFlow Resource Metric Report
Resource Group Inventory Report
Resource Inventory Report
Resource Metric Trends Report
Role Report
SDT Inventory Report
Server CPU Report
Service Level Agreement Report
User Report
Website Overview Report
Uptime Resource Overview Report

Modules
Modules Overview
Modules Installation
Custom Module Creation
Tokens Available in LogicModule Alert Messages
Deprecated LogicModules
Data Collection Methods
Data Collection Methods Overview
BatchScript Data Collection
ESX Data Collection Method
Scripted Data Collection Overview
SNMP Data Collection
JMX Data Collection
Aggregate Data Collection Method
Webpage Data Collection
JDBC Data Collection

Active Discovery
Active Discovery
HTTP Active Discovery
Script Active Discovery
NetApp Active Discovery
Perfmon Active Discovery
JMX Active Discovery
SNMP Active Discovery
WMI Active Discovery
Active Discovery Port Method

Groovy Support
Advantages of using Groovy in LogicMonitor
DNS Scripting Methods
Debugging Groovy Script
Run/control External Processes
Groovy 4 Migration
LogicMonitor Provided Modules Groovy 4 Migration
Custom Modules Groovy Migration Validation

Module Configurations
Types of Modules
DataSource
DataSources Configuration
DataSource Graphs
DataSource Style Guidelines
Available Tokens for Data Collection
Datapoints
Datapoint Overview
Normal Datapoints
Complex Datapoints
Virtual Datapoints

DiagnosticSource
Automated Diagnostics and Remediation Overview
Action Settings
Action Rules Configuration
Diagnostic Rules Management
Action Chains Configuration

DiagnosticSources Configuration

PropertySource
PropertySource Configuration
External Resources IDs Source Output Scripts

AppliesTo
AppliesTo Function Scripting Overview
AppliesTo Function Configuration
AppliesTo Function Scripting Syntax Reference
AppliesTo Function Management

SNMP SysOID Map Configuration
SNMP SysOID Map Configuration

JobMonitor
JobMonitor Configuration
JobMonitor Definitions Configuration
Examples of JobMonitor Monitoring
Troubleshooting Cron Jobmonitor
Can LogicMonitor monitor custom data for my job?
Running your job so it can be monitored
Troubleshooting JobMonitor Monitoring
Help Constructing Cron Expressions

ConfigSource
ConfigSource Configuration
Config Checks

TopologySource
TopologySource Configuration
TopologySource Scripts

EventSource
EventSource Configuration
EventSource Alerting
Script EventSource

LogSource
LogSource Overview
Configuring a LogSource
Kubernetes Event Logging LogSource Configuration
Kubernetes Pods LogSource Configuration
Log Files LogSource Configuration
Script Logs LogSource Configuration
SNMP Traps LogSource Configuration
Supported MIBs for SNMP Trap Translation
SNMP Trap MIBs
Troubleshooting MIBs to JSON Converter Utility Issues
Troubleshooting SNMP Traps Issues

Modules Management
Access Groups for Modules
Access Groups Workflows
Leveraging Access Groups for Modules in LogicMonitor

Troubleshooting Access Groups Issues

Digital Experience
Enabling Digital Experience in LogicMonitor
Security
LogicMonitor Security Best Practices
API Authorization Best Practices
API Best Practices Overview
Generate Tokens on API-Only Users
Determining API v3 Swagger Permissions
Apply the Principle of Least Privilege
High-Risk Permissions
Use of API Tokens in Client Applications
Managing API Tokens

Security Advisories
Log4j Security Vulnerabilities

LM Logs
LM Logs Overview
LM Logs Requirements
LM Logs User Setup

Log Ingestion
Log Ingestion Overview
Supported Logs and Ingestion Methods
Kubernetes Logs and Events
Sending Kubernetes Logs and Events
Custom Fluentd Filters in the lm-logs Helm Chart

AWS Logs Ingestion
AWS Logs Ingestion Overview
Lambda Function Deployment for AWS Logs Ingestion
AWS Service Configuration for Log Ingestion
Troubleshooting AWS Log Ingestion

Azure Logs Ingestion
Azure Logs Ingestion Overview
Azure Resource Log Configuration for Log Ingestion
Troubleshooting Azure Log Ingestion

Google Cloud Provider Log Ingestion
Google Cloud Provider Log Ingestion Overview
Google Cloud Provider Log Ingestion Configuration
Troubleshooting Google Cloud Log Ingestion

Okta Logs Ingestion

Okta Logs Ingestion with AWS
Okta Log Ingestion with AWS Overview
Okta Log Collection with AWS
Troubleshooting Okta Log Ingestion with AWS

Okta Logs Ingestion with Azure
Okta Log Ingestion Using Azure Overview
Azure Custom Template Deployment

Sending Okta Logs

Sending Fluent Bit Logs
Sending Fluentd Logs
Sending Logstash Logs
Sending Logs to Ingestion API
Windows Event Log Ingestion
Windows Event Logs Ingestion using the Windows Events DataSource
Windows Event Log Channels Definition for use with LM Logs
Windows Event Logging LogSource Configuration
Troubleshooting Windows Event Logs Ingestion

Syslog Log Ingestion
Syslog Log Ingestion Overview
Syslog LogSource Configuration
Syslog Log Ingestion using the LM Collector
Troubleshooting Syslog Log Ingestion

Webhook Event Log Ingestion

Customer Education

[H1]
Level Up with our Courses, Certifications & More

Accelerate your team’s professional growth with LogicMonitor’s dynamic and flexible training ecosystem. From self-paced eLearning to live sessions, you and your team can earn certifications and badges to validate their expertise and grow their careers with relevant, on-demand learning.

[H2]
Free training that turns LM Envision expertise into a career advantage.

From onboarding to advanced skills, we offer free, on-demand training led by experts to help LM customers and partners get more from LM Envision, faster. Build confidence, simplify adoption, and turn your knowledge into lasting expertise that drives measurable ROI and strengthens your professional profile.

12,000+
Accredited users

200+
Badges earned weekly

4.4/5
By live class participants

[H2]
Discover LM Academy

Find free, self-paced courses, hands-on labs, live training sessions, and learning paths designed to help you learn on-demand, validate your skills, and showcase your expertise. Free to explore, with full access for LM customers and partners.

Browse courses

Badge & Certification Program

[H2]
Badges designed to focus on a
specific skill area

Our Badge & Certification Program helps you build real-world LM Envision skills and showcase them with confidence. Every badge and certification is free, on-demand, and comes with verified digital credentials you can proudly share to highlight your expertise. Our badges can be earned at your own pace. Anyone can browse our certification and badge offerings, but only LM customers and partners can earn them.

Getting Started
The Getting Started Badge validates your knowledge of foundational LogicMonitor concepts, including platform navigation, monitoring basics, LM Envision overview, and role-based workflows.

Collectors
The Collectors Badge demonstrates your ability to configure, manage, and optimize LogicMonitor Collectors across fundamentals, operations, deployment scenarios, resilience, and ongoing management.

LM Logs
The LM Logs Badge showcases your ability to turn log data into actionable insights by applying LM Logs for troubleshooting, querying, proactive monitoring, alerting, and driving business value.

AIOps Adoption
The AIOps Adoption Badge highlights your ability to harness AI within LogicMonitor; covering AIOps fundamentals, LM Envision’s AI features, and preparing your environment for Edwin AI.

Dashboards
The Dashboards Badge demonstrates your ability to design, customize, and manage LogicMonitor dashboards that deliver clarity, reusability, and actionable insights.

Service Insights
The Service Insights Badge teaches learners how to use Service Insights, including Dynamic Service Insights, to monitor services holistically for better visibility, alerting, and troubleshooting.

[H2]
Certifications that demonstrate true mastery

LogicMonitor certifications combine multiple skills into a single credential. The LogicMonitor Certified Professional (LMCP) program is designed for LogicMonitor Administrators and advanced users. This course provides in-depth training on portal setup, configuration, and key administrative tasks, along with best practices for deploying and maintaining your LogicMonitor environment.

Be the first to hear about new certifications

[H2]
Instructor-Led Training

LogicMonitor’s instructor-led training delivers live, expert-led courses with hands-on labs to build skills and confidence. Taught by experienced IT professionals and LM Envision experts, we help teams onboard quickly, implement efficiently, and adopt advanced features with ease.

[H2]

[H4] “The class was a really good overview of the power of LogicMonitor.”

[H4] “Great way to get started using the product.”

[H4] “Labs were fun, the instructor was good, and the duration of the course was perfect”

[H2]
Ready to level up and showcase your LogicMonitor skills?

Start your journey in the LM Academy today!

LM Academy for Customer

LM Academy for Partners

AGENTIC IT OPERATIONS

[H1]
Move Toward Autonomous IT with Edwin AI

Edwin AI gives IT teams one place to investigate what broke, understand what it affects, find or generate a fix, and run it across their existing tools, without jumping between systems.

Get a demo

Take the product tour

[H2] POWERING AI FOR LEADING BRANDS AROUND THE WORLD

[IMG: Syngenta logo]

[H2]
Solve real-world ITOps challenges

Edwin AI correlates alerts, identifies root causes, and initiates remediation without manual triage or escalation chains, starting from first alert and running through verified resolution.

[H3] Investigate incidents in conversation

Ask Edwin AI what broke, why, and what’s affected. Get answers in plain language without opening another tool.

Learn more

[H3] Know the root cause

Edwin AI checks logs, metrics, recent deployments, and past incidents at the same time to find what actually caused the problem.

Learn more

[H3] Correlate alerts in real time

With Edwin AI, thousands of alerts get compressed into a handful of prioritized incidents, with topology and CMDB context already attached.

Learn more

[H3] Predict and prevent outages

Edwin AI uses historical patterns and observability data to detect anomalies and surface recurring issues and early warning signals before they escalate into incidents.

Learn more

[H3] Group issues across domains

Related alerts from network, infrastructure, applications, and third-party tools are grouped into one incident so teams see the full picture immediately

[H3] Route and escalate automatically

Edwin AI routes each incident to the right team based on what broke, what it affects, and how severe it is, with no manual triage required.

Learn more

Explore Edwin AI Features

[H2]
Your single source for ITOps troubleshooting and remediation

Edwin AI transforms how your IT team operates—cutting through alert noise, speeding up incident resolution, and turning reactive chaos into proactive control.

Event Intelligence
Event Intelligence cuts through alert noise across your entire stack, surfacing the incidents that actually need attention before they escalate.
Learn more

AI Agents
Specialized AI agents handle investigation and triage automatically, giving your team the root cause, business impact, and recommended next steps without manual work.
Learn more

AI Automation
AI Automation finds the right fix, generates one if none exists, and executes it across your environment with full governance and audit logging in place.
Learn more

[H2]
Real results from Edwin AI

Edwin AI delivers agentic, self-healing operations that cut incidents, accelerate resolution, and improve efficiency across complex IT environments.

0

%
ITSM incident reduction

0

%
noise reduction

0

%
increase in operational efficiency

0

%
reduction in MTTR

Edwin AI Integrations

[H2]
Make every system smarter with Edwin AI

Edwin AI connects with over 3,000 tools—spanning observability, APM, security, and CMDB—to turn disconnected data into real-time, actionable insight. Whether you’re managing legacy systems or hybrid cloud environments, Edwin brings it all together to speed up incident response and eliminate silos.

See integrations

3,000+
pre-built integrations across your full tech stack

100%
bi-directional sync with ITSM platforms like ServiceNow

[H2]
313% ROI achieved with LogicMonitor Edwin AI

A commissioned study conducted by Forrester Consulting on behalf of LogicMonitor found that a composite organization achieved 313% ROI over with a 6 month or less payback with LogicMonitor Edwin AI.

Read the study

313%
ROI

313%
ROI

[H2]
Your path to self-healing IT starts here

Book a live demo to see how Edwin AI automates correlation, resolution, and escalation—freeing your team to focus on what matters most.

Get a demo

Get a product tour

Related Solutions

[H2]
Solve your biggest IT operations challenges

From modernization and automation to reducing MTTR, these key initiatives help IT teams operate faster, smarter, and with fewer disruptions. No matter the scale or complexity of your environment.

View all solutions

[H3]
Modernization

Easily manage and monitor your modernized IT infrastructure. Edwin AI quickly adapts to new environments, helping you identify and fix issues fast.

[IMG: Modernization]

[H3]
Automation

Automate routine tasks and incident response workflows effortlessly. Edwin AI intelligently streamlines triage, freeing your team to focus on strategic tasks.

[IMG: Automation]

[H3]
Reduce MTTR

Speed up incident diagnosis and resolution with Edwin AI’s smart insights, clear root cause analysis, intelligent automation, and automated alert correlation.

[IMG: Reduce MTTR]

[H3]
Operational Efficiency

Get the most from your IT resources. Edwin AI helps streamline workflows, optimize usage, and proactively solve issues before they slow you down.

[IMG: Operational Efficiency]

[H3]
Tool Consolidation

Replace multiple disconnected tools with a unified view. Edwin AI brings all your data together, providing clear insights and easy management.

[IMG: Tool Consolidation]

Hear from Edwin AI Customers

[H2]
Leading ITOps teams win with Edwin AI

See how real teams are using agentic AIOps to make their operations more efficient, prevent outages, and reclaim their time.

See their success

[H3] "Edwin AI helps us analyze data, reduces alerts, and will self-heal issues before they escalate"

Peter Bethel
Infrastructure Manager of Nine Entertainment Co.

[IMG: Nine Entertainment Co.]

[H3] "LogicMonitor is a valuable partner, constantly innovating and adapting to our business needs."

Rafik Hanna
SVP, Topgolf Technologies of Topgolf

[IMG: Topgolf]

[H3] "Edwin AI handles routine issues so my team can focus on strategy. That's a huge win."

Mike Cervasio
AIOps Practice Lead of WWT

[IMG: WWT]

[H3] "AI helps us to move faster."

Kyle Hill
CTO of ANS Group

[IMG: ANS Group]

[H3] "Edwin AI cut noise by 90% & ITSM incidents by 76%, enabling better customer service."

Joshua Powell
Managed Services Lead of Nexon

[IMG: Nexon]

[H3] "The single pane of glass across all of our regions enables us to act more proactively."

Dominik Hunn
Systems Engineer of Franke Group

[IMG: Franke Group]

[H3] "Edwin AI delivered value within an hour of implementation."

Kris Manning
Global Head of IT Networks of Syngenta

[IMG: Syngenta]

[H3] "Capital Group has 1,000+ alerts/ day. LogicMonitor will eliminate that noise."

Shawn Landreth
VP of Networking and Reliability Engineering of Capital Group

[IMG: Capital Group]

Edwin AI Resources

[H2]
What you need to know about AI Agents for ITOps

Legacy IT approaches can’t keep pace with today’s demands. Dive into expert guidance on applying agentic AIOps to reduce noise, accelerate resolution, and take control of complex environments.

See all resources

[IMG: Agentic AIOps Guide]

Page

[H3]
Agentic AIOps Guide

July 18, 2025

Learn more

[IMG: It’s time for a new approach: Edwin AI solves ITOps biggest challenges with agentic AI]

Blog

[H3]
It’s time for a new approach: Edwin AI solves ITOps biggest challenges with agentic AI
Edwin AI redefines ITOps with agentic AIOps, cutting through alert noise to pinpoint root causes, automate resolutions, and deliver real results where traditional AIOps falls short. Keep reading.

February 27, 2025

Learn more

[IMG: How to Build an Agentic AIOps Business Case for Maximum ROI]

Blog

[H3]
How to Build an Agentic AIOps Business Case for Maximum ROI
Agentic AIOps can reduce downtime, cut costs, and improve operational efficiency, but ROI is not automatic. This guide explains when AI makes sense and how to build a business case grounded in measurable business impact.

February 17, 2026

Learn more