Training Example: Pendo.io, Inc. – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H1] Close the gap between AI spend and AI adoption.
Pendo captures user behavior across your software and agents, identifies where users struggle, and puts that context to work — so your AI gets smarter in real time and every user gets a better experience.Get a DemoExplore the platform0:17
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Meet the Pendo Platform.Everything you need to understand users and drive adoption—for products and agents. PRODUCT ANALYTICSUnderstand what users
actually do.
Learn More -> PRODUCT ANALYTICSUnderstand what users actually do.
Learn More -> AGENT ANALYTICSMeasure AI adoption and impact.Learn More -> AGENT ANALYTICSMeasure AI adoption and impact.
Learn more -> GUIDESHelp users right wherethey need it.Learn More -> GUIDESHelp users right wherethey need it.Learn More -> SESSION REPLAYSee experiencesthrough users’ eyes.Learn More -> SESSION REPLAYSee experiences through users’ eyes.Learn More -> LISTENTurn user voices intoproduct insights.Learn More -> LISTENTurn user voices into product insights.
Learn More -> PREDICTKnow who will churnbefore they do.Learn More -> PREDICTKnow who will churn before they do.
Learn More -> SENTIMENTUnderstand what users care about.Learn More -> SENTIMENTUnderstand what users care about.
Learn More -> ORCHESTRATEGuide users in-appand beyond.Learn More -> ORCHESTRATEGuide users in-app and beyond.Learn More -> DATA SYNCBreak downdata silos.Learn More -> DATA SYNCBreak down data silos.Learn More -> INTEGRATIONSPendo workswhere you work.Learn More -> INTEGRATIONSPendo works where you work.Learn More ->AI that delivers outcomes for you.AGENT ANALYTICSTrack AI, prove ROI.
[H3] Agent Analytics
Measure how users interact with AI agents and connect those experiences to real outcomes like retention, conversion, and revenue.Learn morePREDICTKnow churn. Know opportunity.
[H3] Predict
Predict churn risks and upsell opportunities. Catch at-risk users before they leave, activate expansions before they cool.Learn moreMCPQuery Pendo from anywhere.
[H3] MCP
Connect Pendo data to Claude, Cursor, or any AI tool to unlock product context wherever you work.Explore Pendo AIAGENT MODEQuestions become answers, instantly.
[H3] Agent Mode
Get instant answers to your toughest product questions by asking in natural language.Explore Pendo AI Your product has the answers.See how Pendo helps you find them.Get a demo ->Leverage the largest product data set in the world. Pendo has collected 35 trillion events: Clicks, conversations, and interactions across every surface power the smartest AI for products and agents.35Tevents1B+users50K+agents & apps

[H3] 35T
events

[H3] 1B+
users

[H3] 50K+
agents & apps

Data you can build on.Instant answers"Why did signups drop last week?" Get answers in seconds, without building reports.Automatic insightsAI finds patterns and flags opportunities. Act on proven signals.Product context anywhereAccess Pendo data in your favorite LLMs like Claude or ChatGPT.Join 14,000+ teams building with PendoThe world's best product people choose Pendo.View all customer stories ->

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40%->increase in sales opps. 99%->decrease in development time. 60%->reduction in support ticket resolution time. 4k->associates migrated to a new platform.“We’regettinginput[fromPendo]directlyinsidetheproduct,rightasusersinteractwith[our]agents.We’relearningwhetherit’shelpingthemdotheirjob,whetherit’sactuallymovingpipeline.Thatkindoffeedbackiscriticaltobuildingtherightagents—andimprovingthemfast.”
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Chad HoldorfVP of Product, Demandbase“We’re getting input [from Pendo] directly inside the product, right as users interact with [our] agents. We’re learning whether it’s helping them do their job, whether it’s actually moving pipeline. That kind of feedback is critical to building the right agents—and improving them fast.”“We can be faster, we can be more nimble, we can be more innovative because we get the information faster [with Pendo].”“To me, ‘Pendo’ing it’ means that I’m empowered to go in and make positive changes for our users on my own, without needing to involve the development team. Now we always say, ‘We’ll fix it with Pendo,’ because it allows us to create value for our users on our own as product people.”“What used to be a lot of errors happening at once went to effectively zero.”Security, Privacy, and TrustEnterprise-grade security. Zero exceptions.Visit the Trust Center -> GDPR Compliant SOC2 Type 2 Certified PCI DSS Compliant HIPAA CompliantSecurity, Privacy, and TrustEnterprise-grade security. Zero exceptions.Visit the Trust Center -> GDPR Compliant SOC2 Type 2 Certified PCI DSS Compliant HIPAA CompliantOne platform, every team.Pendo for ProductPendo for RevenuePendo for ITPendo for Marketing
[H2] Turn every release into a revenue moment
Product teams move fast, but impact isn't just about shipping, it's about adoption. With Pendo, you can know with certainty what users love, where they struggle, and what they ignore. Guide them to value with in-app help. Watch behavior change and iterate.Pendo for Product teams ->
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+$500KLastPass drove $500K in new bookings by using Pendo Guides to educate users and prompt upgrades.
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+35%Osmosis increased free-to-paid conversions by 35% after optimizing onboarding with Pendo.
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+75-100%MineralTree saw a 75-100% increase in traffic to a key feature after directing users with a Pendo guide.Show yourself around.Tour the platform, see how Pendo works, dive into new features, all without talking to sales. Interactive demos3-5 minute product toursStart exploring -> Video demosQuick video walkthroughsStart watching -> What’s new and nextPendomonium 2026 ReleaseStart learning ->No pressure. Just answers.See how Pendo works for your specific challenges, whether you’re tracking adoption, proving ROI, or measuring AI.Get a demo ->Request pricing ->
FrequentlyaskedquestionsIs Pendo easy to install?What makes Pendo different from other product experience platforms? What business outcomes can we expect from Pendo?Do we need a data science team or developers to use Pendo effectively?How does Pendo scale from our first product to an entire digital portfolio? LegalPrivacy PolicyDo Not Sell or Share My Personal Information
877.320.8484©
Pendo.io, Inc. All rights reserved.
Pendo trademarks, product names, logos and other marks and designs are trademarks of Pendo.io, Inc. or its subsidiaries and may not be used without permission.Beware of job recruitment scams. Read more ->

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[H1] Optimize any software experience with Pendo's all-in-one platform
Pendo improves the apps you build, buy, and sell so you can deliver better customer and employee experiences. Fill out the form for a demo.
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Increase revenue:Drive 30% more conversions by optimizing your Product-Led Growth motion.
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Cut costs:Reduce support ticket volume by 15% with personalized in-app onboarding, self-service resources, and user insights.
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Reduce risk:Decrease customer churn by 5% with AI-powered insights to help you improve retention and engagement.
[H5] Prefer to try it yourself?Get started today with Pendo Free ->
INDUSTRY-RECOGNIZED PERFORMANCE, VALIDATED BY G2
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[H1] Optimize any software experience with Pendo's all-in-one platform
Pendo improves the apps you build, buy, and sell so you can deliver better customer and employee experiences. Fill out the form for a demo.
[IMG: Increase revenue:]
Increase revenue:Drive 30% more conversions by optimizing your Product-Led Growth motion.
[IMG: Cut costs:]
Cut costs:Reduce support ticket volume by 15% with personalized in-app onboarding, self-service resources, and user insights.
[IMG: Reduce risk:]
Reduce risk:Decrease customer churn by 5% with AI-powered insights to help you improve retention and engagement.
[H5] Prefer to try it yourself?Get started today with Pendo Free ->
We're trusted by industry leaders like:
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Certification courses
[H1] Learn and get certified
Deepen your expertise and bring new ideas to your organization with our certification courses for product leaders.
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[H3] Join the 50,000+ people who are certified
[H2] Product Discovery Certification Course
Learn and get certified from product discovery experts.Start course
[H2] Radical Product Thinking: Vision Setting Course
Learn how to create a product vision that drives alignment.Start course
[H2] Digital Adoption Certification Course
Grow your expertise in digital adoption.Start course
[H2] AI for Product Management Course
Learn practical use cases for leveraging AI and best practices for building AI-powered features.Start course
[H2] Product-led Certification Course
Learn the fundamentals of being product led and how to apply product-led strategies at your organization.Start course
[H2] Product Analytics Certification Course
Learn product analytics foundations and use cases to fuel product development and drive business decisions.Start course
[H2] Product Management Basics Certification Course
Uplevel your skills as a product manager.Start course
[H4] Put your learnings into practice with Pendo
Try Pendo now
[H1] More ways to learn
Check out the Product-led hub and Mind the Product for expert insights and strategies to help you advance your product management skill set.
[H5] Discover the power of Pendo products in the Pendo Academy
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[H5] Discover more in the Product-led Hub
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[H5] Discover new ways to level up your career with Mind the Product
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PENDO ANALYTICS
[H1] Turn product analytics into business outcomes
Pendo's analytics tool that instantly tracks what drives user engagement, retention, and product success—no manual event tagging needed.Get a demoExplore AnalyticsWatch this 2 minute demo to see Pendo Analytics in action.PRODUCT ANALYTICS SOFTWARE
[H2] Go from guessing to knowing
01
[H3] Get going, fast
Start collecting app and user data with little to no engineering effort. Pendo is up and running in hours, not months — no manual event tagging required.02
[H3] Start yesterday
Learn from the past with retroactive product analytics. Pendo captures historical behavior from day one, so you never lose insight before you set up tracking.03
[H3] Act on insights
Pendo surfaces the signals that matter and tells you exactly what to do next, so your team spends less time digging and more time improving.Capabilities
[H2] Get closer to your customers with product analytics.
[H3] Maximize product adoption
Know how your software is really used, and which features deliver the most value.
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[H3] Optimize every user journey
Track and compare how users navigate your app to spot drop-off and boost conversion.
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[H3] Integrate your business data
Combine insights from Pendo, your CRM, and third-party integrations so you can leverage product usage data across your company.
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[H3] Never miss another insight
Uncover trends across your user behavior and reveal opportunities for growth with AI-powered recommended next steps.
[H3] Rally teams around dashboards
Work across quantitative and qualitative data with automated, collaborative dashboards.
[H3] Make data-driven decisions
Baseline process adoption, workflow productivity, and app usage. Then, let AI-powered insights guide you towards improvements.
[H3] Spot trends across apps
Find and remove workflow friction with AI-powered workflow journey insights.
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[H3] Understand user behaviors
Analyze usage by segments to see how different groups of employees use your apps.
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[H3] Connect qualitative and quantitative insights
Understand the "why" behind the "what" with user feedback and session replays, connected to your analytics data.
[H3] Drive growth, not empty clicks
Know which campaigns attract highly-engaged users with unified web and product analytics.Get started
[H3] Ready to see Pendo Analytics in action?
Schedule a live walkthrough and see how product analytics turns behavioral data into business outcomes.Get a demoPendohasbeenahugewinforusinthistimewheneverydollarcountsandefficiencyissuperimportant.It’smadecollaborationmoregroundedintangibleobjectivesandresults,anditprovidesmetricsthatdefinewhat‘better’reallymeans.Gustaf JungneliusSenior Manager of Product Operations and Performance, ScrivePendo has been a huge win for us in this time when every dollar counts and efficiency is super important. It’s made collaboration more grounded in tangible objectives and results, and it provides metrics that define what ‘better’ really means.We equate Pendo’ing with driving business decisions. We no longer have to rely on gut instinct, and we can use Pendo data to answer a lot of key questions about our users.Pendo is our platform for measuring, end-to-end, feature and service adoption and helping bolster each of those numbers with in-app guides or retargeting tactics.
[H2] Want to see Pendo's web and product analytics for yourself?
Schedule a custom web and product analytics demo and have an expert show you how Pendo works.Get a demo+−What is Pendo Analytics?Pendo Analytics is a product analytics tool that helps you gain powerful product data and insights into how users move through your web and mobile applications. Easy to learn and use, with no specialized skills required, Pendo’s product analytics capabilities help you answer your most important product questions. Wondering what product analytics is in general? We have a great guide to product analytics here to answer all your questions.+−What is Pendo Process Analytics?Pendo Process Analytics help you gain powerful application and behavioral data to make your business operations more effective. Easy to learn and use, with no specialized skills required, Pendo’s process analytics capabilities help you ask and answer your most important business effectiveness, transformation and compliance questions.+−How do I install Pendo Product Analytics?Installing Pendo product analytics software is both easy and fast. You’ll need to install “the snippet,” a short JavaScript function that retrieves and loads the Pendo agent code (pendo.js), so that you can begin tracking usage, collecting feedback, and delivering messages and guides. Check out our developer’s guide to installing the Pendo snippet.+−How do I install Pendo Process Analytics?If you’re installing process analytics, you’ll need to work with your IT team to deploy the Pendo Launcher browser extension to your employees. Learn more about setting up Pendo process analytics here. Once you do that, it’s simple to add any web-based application—whether you built or bought it—to your Pendo Portfolio View. In addition, with our Okta Connector, you can bring in metadata that will enhance the behavioral data being collected, enabling you to start gathering real operational insights.+−How do Pendo Analytics and Pendo In-app Guides work together?Pendo is an end-to-end product experience platform that helps product teams build better software—across web and mobile. The platform consists of product and process analytics to understand how users or employees behave and feel, in-app guides to deliver messages or announcements that influence how users move through your app, feedback to keep a pulse on user sentiment and requests, and roadmapping to plan and prioritize your product initiatives.The Pendo platform works best when all of these tools are used together. For example, the power of having both analytics and in-app guides means you can:Create a segment of users or employees who have low product usage or adoption and send in-app messages to guide them to greater usage Deliver guides—and analyze their performance—to understand how to create better in-app guidance that impacts behavior (e.g. through more interactive content with video, better copy, etc.) or accelerates productivity To learn more about how you can use product or process analytics and in-app guides together, read these posts on 5 ways to make your in-app onboarding more data-driven and 3 elements of a successful product or feature launch. +−How do I use Pendo’s product analytics?Our product analytics software includes several key functions:Data Explorer: A powerful and easy product analytics tool that helps you access, explore, and analyze product data and unlock deep insightsPaths, funnels, and workflows: Reveal how users move across multiple applications in web and mobile to discover moments of delight and friction, and identify optimal journeysRetention: Understand and measure the growth of your products by analyzing how often users return to your productInsights: Get instant, actionable suggestions on how to increase growth based on trends in your user behaviorProduct Engagement Score (PES): A single, quantitative metric that measures overall product engagement by combining three components—Adoption, Stickiness, and GrowthTo get an idea of the types of insights Pendo can help you uncover, here are 10 questions you can answer with Pendo data.+−Pendo Analytics vs. Google Analytics: What’s the difference?Google Analytics is designed around analyzing public-facing marketing and transactional websites. Pendo’s product analytics tool is focused on the behavior of users within applications and combines behavioral analytics with user feedback and personalized in-app messaging. As a result, both solutions often coexist in a single business.+−What kind of business KPIs can I improve using Pendo’s process analytics capabilities?Leveraging key analytics functionality in Pendo, such as Paths and Workflows, Portfolio View, and License Utilization, you can measure and improve on a number of KPIs for your organization. Learn all about the 10 KPIs we recommend tracking to accelerate your digital adoption efforts, drive operational efficiency, and help you mature your digital workplace.THE PENDO PLATFORM
[H2] Explore the Pendo Platform
[H3] Product Analytics
Gain powerful product data and insights into how users move through your web and mobile applications. Track every feature interaction, session, and workflow to understand what drives retention—no manual event tagging needed.Explore Product Analytics
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Product AnalyticsUnderstand what users actually do.Agent AnalyticsMeasure AI adoption and impact.GuidesHelp users right where they need it.Session ReplaySee experiences through users' eyes.ListenTurn user voices into product insights.PredictKnow who will churn before they do.SentimentUnderstand what users care about.OrchestrateGuide users in-app and beyond.Data SyncBreak down data silos.