Training Example: Smartsupp – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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based on 700+ reviews from
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[H1] Turn every chat into revenue
Combine AI automation with human expertise. Answer instantly around the clock, and step in personally when it matters.Create free accountLive ChatEmailMessengerWhatsApp
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[H2] Join 100,000+ customers now
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[H2] Live Chat
Real-time chat with your customers and transform interactions into brand loyalty. Use quick response to boost engagement and sales.Explore Live Chat
[H2] Chatbots
Automate all or part of customer interactions, even after working hours. Handle advance inquiries for your team and decide when the customer needs to talk with live agent.Chatbot flows
[H2] Lead Generation
Never miss an opportunity. Capture leads 24/7, ready for your sales team to close the deal.Secure new leads
[H2] AI Engage
AI-driven engagement at the right moment. Automate tailoring messages for higher conversions.Engage visitors
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New
[H2] Shopping Assistant
Meet Smartsupp Mira AI, your own shopping assistant that learns your business and improves customer satisfaction by providing instant assistance, product recommendation, support and advice.Recommends products & servicesAnswers up to 80% common and technical questionsCustomizable identity, tone and brand voiceConfigurable handover to a human operatorEasy & continuous training through web-scraping and FAQsLearns about your products directly from your product feedTry Now
Show Mira AI
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[H2] Boost your online sales in 3 steps
Increase your conversion rate, upsell, and cross-sell by following these powerful strategies.1EngageDon't wait for customers to reach you. Notify them of exciting news.Up to240new leads every day.Read how AAA auto does it 2AssistAddress customer inquiries and guide them to the right products.Order value+30%increased for customers who used chat.Read how Dokonalá káva does it 3ConvertConvince your customers that you are the best choice and close the deal!Every5thconversation ends with a purchase.Read how Insportline does it
[H2] Featuring – a powerful chat widget
Live ChattingChatbot flowsEngage visitorsLead generationCustomizable WidgetA user-friendly chat widget for seamless communication will be appreciated by your agents and customers.Explore Live Chat An intuitive interface simplifies customer interactions with chatbot, ensuring they receive the right answer.Explore Chatbot Capture customers' attention with our chat widget. Engage effortlessly to make a strong first impression.Explore AI engage Generating new leads has never been easier. Gain perfect control over collecting new contacts.Explore Lead generation Customize your chat window to perfectly match your brand and captivate customers at first glance.Explore Widget customization
[H2] Choose a right solution that fits your business
Manage customer interactions and team performance. Discover features to streamline operations and boost satisfaction.
Unify all messages into a single dashboard. Say goodbye to switching platforms. Start manage multichannel chats efficiently.
View visitor conversation histories and their journey on your site. Have all relevant visitor information at your fingertips.
Organize your agent teams, assign roles, and keep track of their performance. Improve team efficiency from one dashboard.
Collect visitor information, including custom fields, through our widget. Export contacts to any application or CRM system.
Let chatbot automate all interactions. Take advantage of advanced crafting tools and templates for beginners.
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based on 700+ reviews from
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[H2] It's not just us saying it, our customers say it loudly
It's not just us saying it, our customers have spoken loud and clear.
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Live chat is great, because I can communicate with customers in real time.Dominique C.Small-business
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Smartsupp helps us with better customer outreach and online sales, which leads to higher conversion rate.Marketing Z.Small-business
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The way this app is designed and scoped is absolutely awesome! It surpasses all competition in its efforts to satisfy every need and desire!Danny L.Entertainment
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E-commerce is easier now with a possibility to navigate clients to the products they are looking for.Sklep W.Small-business
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[H2] Works great on all major platforms
Use our out-of-the-box integrations on e-commerce platforms and website builders
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80+ other platform integrationsSee all platforms
[H2] Get started for free
Begin with our free plan. Upgrade as your site grows.Get started — it's freeNo credit card requiredJoin 9,000+ customers now
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based on 700+ reviews from
[H1] Best Live Chat for Ecommerce
Talking to customers isn't wasted time, it's how you close deals! Live Chat gives them a reason to stay — by making them feel heard, supported, and ready to buy.Try Live Chat for Free
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[H2] Join 100,000+ customers now
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[H3] Manage all chats with customers from one place
Master multichannel. Receive, assign, and reply to Messenger, WhatsApp, and emails from our dashboard.Start using one inbox
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[H3] Be available 24/7 with AI shopping assistant
You work 40 hours, but the week has 168. Don't let customers go to competitors when you're offline — let AI handle it.Start with AI
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[H2] Powerful chat widget for the entire customer journey
A user-friendly live chat widget for seamless communication will be appreciated by both your agents and customers.
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An intuitive interface simplifies customer interactions with your chatbot, ensuring they always receive the right answer.
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Our chat widget captures customers' attention from the start. Engage effortlessly to make a strong first impression.
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Generating new leads has never been easier. Gain perfect control over collecting new contacts.
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Customize your chat window to perfectly match your brand and captivate customers at first glance.
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Set everything up in minutes
[H2] Features for maximum productivity
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[H3] Office hours
Set office hours and chat activates automatically. Agents still online after hours? Chat goes offline on its own — no rush to log out.
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[H3] File sharing
One picture is worth a thousand words. Both you and your customers can share files with simple drag and drop.
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[H3] Shortcuts texts
Create smart shortcuts that speed up your agents' workflow. They keep your brand voice consistent and save everyone time.
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[H3] Team of agents
Form agent groups — tech support, sales, and more. Assign each group to different site sections or domains.
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[H3] Conversation rating
Get real-time customer feedback every day. View and track everything in conversation history and statistics.
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[H3] Team performance statics
Optimize your team's workflow. See how many customers served, response times, and individual replies.Discover All Live Chat Features  25san average response9.7%increase in sales10.3%conversion rate from chat aloneinSPORTline.sk has had great success with Smartsupp live chat for several years, enabling them to communicate seamlessly with their customers. In 2022, 24,316 conversations happened via Smartsupp, yielding an average of 90 to 100 conversations per day.
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Martin KubicaHead of Customer Support
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Let's Go — try for free
[H2] Fall in love with our Mobile-App
[H3] Smartsupp Mobile App
Don't be tied to your desk. With the Smartsupp mobile app, answer customers anytime, anywhere.Download Android or iOS mobile apps Available on:
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Testimonials
[H2] They love us!
"Great tool for communication with customers"Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time."An excellent live chat with advanced features"I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge."Amazing for Connecting with Customers and Boosting Sales!"I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.“Android App”The Android app is also very good. Finally, the ease of use of the platform is excellent."Smartsupp is an effective tool for customer support in B2B segment"Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries."It's convenient, fast, and easy to use—exactly what I was looking for!"Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction."Very good, Easy to use"Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone."Efficient and User-Friendly Chat Solution"Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
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4.7 Rating based on 787 reviews
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4.6 Rating based on 343 reviewsPosunout doleva
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[H2] Works great on all major platforms
Use our out-of-the-box integrations on e-commerce platforms and website builders
[IMG: Bluejet]
[IMG: Binargon]
[IMG: Bigcartel]
[IMG: Blogger]
[IMG: Adobe Muse]
[IMG: BigCommerce]
[IMG: Clevero]
[IMG: Boxloja]
[IMG: cs-cart]
[IMG: Gambio]
[IMG: IdoShell]
[IMG: eBrána]
[IMG: Inistapage]
[IMG: Google Tag Manager]
[IMG: Kvikymart]
[IMG: LightCMS]
[IMG: JIMDO]
[IMG: LibertyBusiness]
[IMG: Lightspeed]
[IMG: Mozello]
[IMG: Mobirise]
[IMG: OpenCart]
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[IMG: Quicksilk]
[IMG: Redcart]
[IMG: Rocketoo]
[IMG: Shoplo]
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[IMG: Shoptec]
[IMG: Shopware]
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80+ other platform integrationsSee all platforms
[H2] FAQs about Smartsupp Live Chat
Didn’t find the information you were looking for? Try the Smartsupp Help Center or simply contact usWhat is Live Chat?Live Chat is a real-time communication tool that works directly on your website (or mobile app). It's simple: visitors click the chat icon to open a chat window, then send a message to start talking with your support team or sales reps.How much does Live Chat from Smartsupp cost?Smartsupp's starter package is completely free – the only limit is on the number of conversations. You can decide for yourself when it makes sense to upgrade to a paid plan with advanced features as your business grows.How soon after implementation will I see the first results?You'll see results almost immediately after launch. Once you have Live Chat on your website, you can watch in real-time as your first customers reach out and see how it impacts your sales. That same evening, you can review the statistics to see how many people used the chat, what they were interested in, and whether they actually made a purchase.Can Live Chat boost e-commerce conversion rates?Definitely, and we have the data to prove it. At inSPORTline's online store, visitors who used Live Chat to talk with operators converted at a rate 724% higher than regular visitors. Take ASKO - nábytek as another example – their Live Chat has become a powerful sales channel bringing in an average of 1.1 million CZK monthly.Do I need programming skills to get started with Live Chat?Smartsupp is built as an easy plug-and-play solution, so no programming knowledge is required for setup or use. Everything can be configured through our intuitive dashboard in just a few clicks.How long does Smartsupp Live Chat installation take?The installation is super easy and only takes a few minutes. If you're on one of our supported e-commerce platforms, just install the plugin, sign into your Smartsupp account, and you're all set! Manual installation is just as simple – grab the unique code snippet from your account and drop it into your site's header.Which e-commerce platforms does Smartsupp have integrations with?Smartsupp has ready-made integrations for most major e-commerce platforms, such as Shoptet, Shopify, WordPress, WooCommerce, PrestaShop, Magento, OpenCart, and Shopware. Installation is even easier on all these platforms. Just download our official plugin and you'll have Live Chat ready in minutes.You can find a complete overview of all supported platforms and installation guides on our integrations page. And if you don't see your platform in our list, no worries. You can still add our Live Chat to your website in just a few clicks by manually inserting the code into your site's header, or through Google Tag Manager.Can I connect Smartsupp with our CRM system?Yes, using API & Webhooks you can connect Smartsupp with your CRM and other applications. Leads from Smartsupp will automatically be imported into your CRM system.Why should I have Live Chat on my website when I already have a phone number and email?There are several reasons. First, Live Chat is much more efficient. Your operators can handle multiple inquiries simultaneously, so they can serve more customers in the same amount of time. This eliminates queues and customers don't have to wait. The second reason is that many customers today prefer written communication, but they also expect an immediate response – which email simply can't provide.Live chat offers the best of both worlds. It's as fast as a phone call, but customers don't have to step out of their comfort zone (similar to writing emails).Does Smartsupp offer any AI features for live chat?Yes, our packages include an AI Reply Assistant that helps you polish your messages, perfect your grammar, and maintain a professional tone.Can I have both Live Chat and a chatbot on my website at the same time?We actually recommend it! Live Chat and chatbot form a duo that complements each other perfectly. A visitor starts communicating with the chatbot, which answers the most common questions, sends price lists, or collects contact information. But if they need a more personal approach or have a specific question, the chatbot smoothly transfers them to a live agent who doesn't have to gather basic information from scratch.Besides the classic button-based chatbot, you can also choose our AI shopping assistant, which can do much more. Since it draws information from your website and product catalog, it can recommend suitable products to customers, increase sales, and independently handle up to 80% of inquiries.What multichannel options does Smartsupp offer?Smartsupp's multichannel feature lets you manage conversations from various channels all in one place. Besides Live Chat, you can handle emails and messages from Messenger and WhatsApp right from our dashboard. No more juggling between different accounts and apps.Can I respond to Live Chat messages from a mobile app?Smartsupp has a mobile app for Android and iOS, so you can respond to customers from anywhere – whether you're at the office, at home, or on the go.Can I set operating hours for Smartsupp Live Chat?Absolutely! This handy feature comes with our paid plans. You can specify when your team is online, and during off-hours, customers will automatically see a message telling them when to try again.How is my data protected?All data is securely stored in Smartsupp's database. We use SSL/TLS encryption and the latest security technologies to protect it. Smartsupp is fully GDPR compliant and all data is stored exclusively within the EU.Be smart, choose Smartsupp
[H2] Do you have 2 minutes?
Set up your own Live chatLet's Go — try for freeGet All Features for 14 days trial. No credit card required.
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AI Shopping Assistant for Your Online Store by Smartsupp
[H2] Each Second You Don't Respond, You're Losing Sales
Mira AI recommends products to your visitors and instantly resolves up to 80% of your customer inquiries 24/7.Try for freeNo credit card required.
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[H2] Join 100,000+ customers now
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[H2] Reach 2/3 of your customers who shop outside business hours
Usually in e-shops customer support handles visitor inquiries during standard business hours, from 9 to 5. But most people shop after work.Attracting visitors to your website costs a lot of money. If they need help and can’t find it, they just leave and buy elsewhere. Your customers are only two clicks away from your competition.
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[H2] Mira can instantly respond to hundreds of customers at once
Your customers won’t wait their turn. Never lose a valuable order just because you couldn't respond in time.
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[H2] AI that knows your products & how to sell them
Mira AI understands your products. It can compare them, highlight their strengths, and persuade customers to choose a higher-quality option (up-sell) or recommend accessories and services (cross-sell).
[H3] Mira AI – an expert and a sales agent in one
What can our AI shopping assistant do?Recommends products based on customer needsCompares the pros and cons of each optionExplains the technical features of productsRecommends compatible accessories and related servicesSee how Mira AI recommends your products
[H2] AI assistant that works while competition sleeps
Every online store faces the challenge of repeatedly answering the same questions. Our Mira AI handles most inquiries for you, even outside business hours. This gives you a competitive advantage that other e-shops lack.
[H3] Mira AI – Recommends, Assists, Clarifies
With our shopping assistant, you’ll have more time to fully focus on your business. What questions can Mira AI easily handle for you?Helps customers navigate your online store and productsQuestions about shipping and payment methodsRefunds, complaints, and supplementary servicesTry it out to assists your customers
[H2] Mira AI is under your control – 100% of the time
You decide which information to provide to your AI shopping assistant and under what conditions it should escalate queries to a live operator.
[H3] AI and live chat – the unstoppable duo
AI shopping assistant works great alone but also in combination with your customer support team on live chat.
[H3] Keep all conversations in one spot
See what interests your customers. All messages and analytics are available in the app dashboard.
[H2] How much revenue can Mira AI generate for you?
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[H2] Set up your AI shopping assistant in less than 5 minutes
We're not exaggerating. Setting up Mira AI is really simple – you can have it on your online store in just a few minutes.
Select data sources to train your AI shopping assistant. It can either use information directly from your website and your product feed or custom training via FAQ.
Set the appearance, tone and name of your AI shopping assistant. After all, it will be the new face of your online store. You can also choose from a selection of preset photos.
Do you expect a strictly professional approach from your shopping assistant, or a more relaxed tone to make customers feel at home? Mira AI can do either!
[H2] FAQs about Mira AI
Didn’t find the information you were looking for? Try the Smartsupp Help Center or simply contact us.What is Mira AI shopping assistant and how does it work?Smartsupp's AI shopping assistant is a chatbot powered by artificial intelligence. Using advanced natural language processing (NLP) technology, it can understand customer needs and overall context to recommend suitable products. It can resolve up to 80% of inquiries, providing customer support coverage even when your operators aren't available.Do I need to know coding to get my own AI shopping assistant?Definitely not! You don’t need any technical skills or coding knowledge to set up your own AI shopping assistant. Mira AI is designed as a simple plug-and-play solution. And the best part? Integrating it with your online store and getting it up and running takes less than 5 minutes.What do I need to launch the AI shopping assistant?You'll need an active Smartsupp account – even the free version works just fine. Simply sign up and download the Smartsupp plugin for your e-commerce platform. You can find a list of plugins for quick and easy installation in our Help Center. If your platform doesn't have a Smartsupp integration, just insert the HTML code (which you'll receive via email) into your website.Then all you need to do is set up the data sources that the AI shopping assistant can draw from, choose its persona and communication style. And you're all set!Where does Mira AI learns the information?Mira AI gathers information either by scraping the website URL you provide or by using data from your product feed. This allows her to learn about the products you offer and provide personalized shopping guidance and recommendations.How long does it take to see first results?You’ll see initial results immediately even in preview, before publishing. To train our AI shopping assistant, just provide the available data, and it’s ready to sell! If you turn it on in the morning, you can check in the evening to see how it performed and how it impacted your sales on the same day.How is Mira AI different from a standard chatbot?The fundamental difference lies in its ability to respond to any query based on information provided on the e-shop or from its product feed. Even the best traditional chatbot operates based on prepared information and scenarios - a decision tree that needs to be created manually and defined for each question.In contrast, Mira AI can respond to customer inquiries flexibly, and if it doesn’t have enough information, it can pass the query to a human operator.Can the AI shopping assistant recommend specific products that I choose?Absolutely! Mira AI can recommend specific products to customers – whether that's better or more expensive alternatives, or complementary products and services.This makes it an excellent tool for developing upselling and cross-selling strategies. However, you need to give the AI shopping assistant precise instructions about which products to recommend under what conditions.RetryClaude can make mistakes. Please double-check responses.Why should I use Mira AI when I have live chat agents on my online store?While many online stores use live chat, it’s economically feasible only for the largest businesses to pay human operators 24/7. Outside of business hours, there’s often no one available to assist customers.Another factor is the waiting time. During peak season, operators usually can't handle all inquiries immediately. This means customers have to wait, which many don't like, causing them to leave the online store. Mira AI acts like a salesperson in a physical store, working around the clock. It can help customers even after working hours and shows them that you’re attentive to their needs.How does the handover to a human operator work in practice?It's entirely up to you to set the conditions under which the AI shopping assistant transfers the conversation to a human operator. The most common conditions for Mira to hand over to a human colleague are customer requests for transfer or situations where Mira couldn't find enough information to answer queries.And when a handover occurs, your operators don't start the conversation from scratch. In most cases, the AI shopping assistant manages to gather basic information from the visitor and answer initial questions before the transfer, which saves the operator time.Why should I care about visitors who browse the website outside of business hours?The working hours account for only 40 out of the 168 hours in a week, and two-thirds of customers shop outside these hours. If a customer has a question they can’t find an answer to on your website, can’t reach your phone line, and no one is available on chat, they’re likely to leave your online store.At best, they might postpone their purchase (probably indefinitely), but at worst, they’ll turn to a competitor. Having Mira AI on your website significantly increases the chances that visitors will complete their purchase.Does Mira AI support languages other than English?Absolutely! Mira AI is built to accommodate multiple languages, including major European languages like Spanish, French, German, Italian, Czech and more. By leveraging natural language processing technology, Mira AI can understand and respond to user queries in various languages, making it perfect for serving a multilingual audience.Can I be sure my data is secure?Certainly, data security is our priority. The AI shopping assistant works carefully with your website and only has access to information that you choose to share, such as product details and customer inquiries.All data is securely stored in the Smartsupp database, utilizing state-of-the-art security technologies to protect it. You have full control over what the AI shopping assistant can access – it will only search for information where you permit it. In any case, the absolute security of your data is always our top concern.Who is Mira AI designed for?Smartsupp's AI shopping assistant is a simple plug-and-play solution that's most appreciated by small and medium-sized eshops. However, it's currently also being used by a number of major players.How much does Mira AI cost?For current pricing details, please visit the Mira AI Pricing page.
[H2] Try Mira AI first, decide later
Trying our shopping assistant is free of charge.Try for freeNo credit card requiredTrusted by over 100,000 customers worldwide.
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