Training Example: Ubuntu (Canonical) – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H1] A CTO's guide to real-time Linux

[H2] Understanding real-time systems, their use cases and inner workings.

Download now

[H1] Ubuntu 26.04 LTS Resolute Raccoon is available for download

Discover the latest and greatest features in our most recent long term supported release.

Download for free
Read the deep dive ›

The Standard Support period for Ubuntu 20.04 LTS has ended. Discover your options.

Take action today

[H4] 私たちの日本のウェブサイトを試してみてください ›

[H4] 嗨！你知道我们有中文站吗？立即带我去！ ›

[H2] Modern enterprise open source

Security, support, and managed services from
the publisher of Ubuntu.

Get Ubuntu Pro
Access a 30-day free trial ›

[IMG: AWS]

[IMG: Microsoft Azure]

[IMG: AT&T]

[IMG: Google Cloud]

[H2]

Latest news from
our blog ›

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[H3]

Spotlight

[H3]

[H2] Energize your engineers
Better security. More packages. Newer tools. All your open source, from cloud to edge.

Loved by developers and trusted by enterprises. Ubuntu is the first pick for organizations to support their software infrastructure and the OS chosen by 66% of experienced developers. (HackerEarth, Developer Survey, 2020)

Authentically open source
Secure by design
A release cadence you can depend on
Stability through long term support
That's why Ubuntu supports the fastest, biggest, and most successful digital operations.

Download our guide to adopting Linux securely in your enterprise ›

Build your AI models on Ubuntu ›

[H2] Open source security

Ubuntu Pro is more than Linux.
Security and compliance for the full stack.

Secure your open source apps. Patch the full stack, from kernel to library and applications, for CVE compliance. Governments and auditors certify Ubuntu for FedRAMP, FISMA, and HITECH.

[IMG: NIST]

[IMG: ASEC]

[IMG: DISA]

[IMG: CIS]

[IMG: CSEC]

Up to 15 years of security maintenance

Kernel Livepatch for 24/7 patching with no downtime

Expanded security for infrastructure and applications

FIPS 140-2 cryptographic modules certified by NIST

Cyber Resilience Act (CRA): Meet your CRA requirements

DISA/STIG hardening for DoD
compliance

CIS profiles for cyber defence and malware prevention

Discover Ubuntu's security features

[H2] Significant enterprise savings
Sustainable open source at the lowest cost, everywhere.

Rethink what's possible with Linux and open source. Companies engage Canonical to drive down open source operating costs. Automate everything: multi-cloud operations, bare metal provisioning, edge clusters, and IoT.

No mandatory subscriptions for Ubuntu
Security, support, and fully managed infra and apps

Public cloud, data center, edge cluster, and appliances

Long term maintenance commitment
Transparent pricing for enterprise and ISV
Switch from VMware to OpenStack

Let's talk open source

[H2] Public cloud optimization
Most public cloud instances are Ubuntu, for performance and security.

[IMG: Uber]

[IMG: Spotify]

[IMG: BNP Paribas]

Optimized kernels for AWS, Azure, Google, Oracle, IBM

FIPS, CIS hardening, and CVE fixes with Ubuntu Pro

Minimize rolling reboots with Kernel Livepatch

Network & storage performance optimization

GPU enablement for machines and containers

Pay-as-you-go billing, no more licenses

Enterprise support and Expanded Security Maintenance

Cloud workload migration service

Containerization and cloud-native migration service

Fully managed application service

Learn more
Contact us ›

[H2] Multi-cloud Kubernetes and containers

AKS. EKS. GKE. Kubeadm. MicroK8s. Charmed Kubernetes.
All on Ubuntu.

[IMG: AWS]

[IMG: GCP]

[IMG: Microsoft Azure]

[IMG: Liberty Global]

[IMG: ACI]

Support for all public cloud Kubernetes
On-prem MicroK8s, Charmed K8s, kubeadm
Fully managed Kubernetes on-prem or public cloud

Model-driven Kubernetes Operators

Full stack support for apps, Kubernetes, and OS

K8s architecture and deployment consulting
Cloud-native workload migration services
GPU enablement for AI/ML workloads

Bare metal, OpenStack, and VMware

Pluggable CNIs, CSIs, CRIs, and third-party tools

Learn more
Contact us ›

[H2] Carrier–grade private cloud

Operate private cloud the smart way – supported or fully managed.

[IMG: Best Buy]

[IMG: BT]

[IMG: Deutsche Telekom]

[IMG: Rabobank]

[IMG: Bloomberg]

[IMG: AT&T]

15-year security maintenance and support

Hyperconverged or segregated architecture

Encryption at rest for GDPR, HIPAA, FedRAMP

Wide choice of SDN and storage

Upgrades and day-2 operations, automated

Integrated logging, monitoring, and alerting

Platform and infrastructure hardening

High availability

Carrier-grade NFVI

Learn more
Contact us ›

[H2] Ultra secure things

Ubuntu Core with transactional updates for a better embedded Linux.

[IMG: Intel]

[IMG: Rexroth]

[IMG: ARM]

[IMG: Dell]

[IMG: Advantech]

OTA compressed updates for apps, kernel, and OS
Automatic rollback and data snapshots
Managed private app stores for secure fleet management
DevSecOps pipeline for edge app delivery
Built-in device recovery and remote disk repair
Up to 15 years of security maintenance for devices
Provable system and software integrity
Secure boot backed by root of trust
Full disk encryption with hardware keys
Support for real-time compute
FIPS-certifiable embedded Linux

Learn more
Contact us ›

[H2] Workstations and desktops

Optimized AI/ML and cloud devops.
The professional developer's preference.

[IMG: Nvidia]

[IMG: Intel]

[IMG: AMD]

[IMG: HP]

[IMG: Dell]

[IMG: Lenovo]

Active Directory and LDAP integration

Full disk encryption

Security updates for the full open source stack

Estate monitoring and management

Configuration lockdown

Local Kubernetes for offline development

Instant Ubuntu on Windows and macOS with WSL and Multipass

Optimized images and certified workstations

Learn more
Contact us ›

[H2] Data center automation

Turn a rack into a bare metal cloud.
Metal-as-a-Service provisions Windows, ESXi, and Linux.

[IMG: Verizon]

[IMG: Telefonica]

[IMG: Tele2]

[IMG: Telecom Italia]

[IMG: NEC]

[IMG: Barclays]

Bare metal cloud with on-demand servers

Remote edge cluster operations

Infrastructure monitoring and discovery

Ansible, Chef, Puppet, SALT, Juju integration

Super fast install from scratch

VMWare ESXi, Windows, CentOS, RHEL, Ubuntu

Custom images with pre-installed apps

Disk and network configuration

API-driven DHCP, DNS, PXE, IPAM, provisioning

LDAP authentication and RBAC

Learn more
Contact us ›

[H2] Smart robots of all shapes and sizes

From turtles to trucks, Ubuntu drives the robot revolution.

[IMG: ABB]

[IMG: Pal Robotics]

[IMG: Kuka]

[IMG: Apollo]

[IMG: Bosch]

[IMG: BMW]

Full support for ROS and ROS2

Security patches for long-term ROS

Fault tolerant over-the-air updates

CIS certification

Trim time-to-market with SMART START consulting

Leading Robot-as-a-Platform ecosystem

Curated app stores

Learn more
Contact us ›

[H2] Multi–cloud applications – beyond PAAS

Universal model-driven operators for classic and Kubernetes estate.

[IMG: Panasonic]

[IMG: Scania]

[IMG: SBI BTS]

[IMG: Swissquote]

Operate smoothly across public and private cloud

Reusable integration code as open source packages

Python Operator Framework for rapid development

Bring the K8s operator pattern to classic workloads

Lifecycle management and Day 2 operations

Open collection of community-driven operators

Learn more about universal operators

Canonical certifies, secures and enables enterprise open source on Ubuntu. Tell us about your project so we bring the right team to the conversation.

[H1] Security standards

Run Ubuntu in high-security environments. Confidently deploy critical workloads while meeting rigorous cybersecurity standards like NIST 800-53, FedRAMP, and CMMC with Ubuntu Pro. As the publishers of Ubuntu, we’ve also developed automated hardening solutions enabling you to run Ubuntu in any environment.

Contact us
Learn more about Ubuntu Pro ›

FIPS 140-3 is now available for Ubuntu 22.04 LTS. Learn more here.

[H2] Supported standards

[H3]
FIPS
FIPS 140-2 & 140-3 certified modules are available for Ubuntu.
[H3]
DISA-STIG
Simplify your DISA-STIG hardening process by taking advantage of the automation available with Ubuntu Security Guide (USG).
[H3]
CIS
Harden your systems to CIS benchmark standards using the automation available with USG.
[H3]
EU Cyber Resilience Act
Learn how Canonical's security vulnerability management program enables you to comply with the requirements of the EU CRA.
[H3] NIST 800-53

Canonical provides hardening and compliance tools to help you meet NIST 800-53 requirements.
[H3]
CMMC
Canonical provides hardening tools, FIPS 140 certified cryptographic modules, and timely vulnerability patching that enable CMMC compliance.
[H3]
FedRAMP
Find security tools to help you achieve FedRAMP Authority To Operate.
[H3]
PCI-DSS
Gain extra security and compliance guarantees needed to deploy applications in line with PCI-DSS requirements.
[H3] HIPAA
Canonical supports your path towards HIPAA compliance.
[H3]
NIS2
Canonical can help you with your compliance needs related to EU NIS2.
[H3]
UK Cyber Essentials
Achieve Cyber Essentials through our robust security patching and hardening tools.

[H2] Security compliance in action

[IMG: Lucid Software]

[H3] Ubuntu Pro helps Lucid Software meet FedRAMP compliance for government contracts

By deploying Ubuntu Pro, Lucid acquired AWS-compatible and FIPS 140-2 certified packages and became FedRAMP compliant.

Read the case study ›

[IMG: LaunchDarkly]

[H3] LaunchDarkly becomes the first FedRAMP-authorized feature management platform thanks to Ubuntu Pro
Learn how a SaaS provider achieved effortless FIPS compliance on AWS.
Read the case study ›

[IMG: New Mexico State University]

[H3] How New Mexico State University accelerates compliant federal research with Ubuntu

When the stakes are high and national security is on the line, every decision matters. Just ask the team at New Mexico State University’s Physical Science Laboratory (PSL).

Read the case study ›

[H2] Compliance everywhere

[H3] On-prem
Ubuntu Pro enables compliance on Ubuntu desktops and servers in private clouds, Virtual Machines, and air-gapped environments.

[H3] In the cloud
Get pre-hardened and compliant Ubuntu Pro images in the public cloud.

[IMG: Amazon Web Services]

Learn more  ›

[IMG: Microsoft Azure]

Learn more  ›

[IMG: Google Cloud Platform]

Learn more  ›

[H3] On the Edge
Take advantage of Ubuntu Core, our new immutable Ubuntu designed for IoT and Edge deployments with Ubuntu Pro for Devices.

[H2] Automate compliance with USG

Manual compliance is time consuming and prone to human error. Ubuntu Security Guide (USG) automates hardening and auditing for CIS Benchmarks and DISA-STIG profiles, covering hundreds of individual configuration rules that would otherwise require manual implementation, testing, and ongoing verification. Teams managing compliance across tens or hundreds of Ubuntu systems can reclaim significant engineering time, which is better spent on security improvements than repetitive audit work.
Calculate your time savings

[H2] Resources

[IMG: When an upstream change broke smartcard FIPS authentication – and how we fixed it]

[H3]
When an upstream change broke smartcard FIPS authentication – and how we fixed it
This is the story of how Canonical’s Support team provided bug-fix support: we tracked down an upstream change in OpenSC that inadvertently broke FIPS compatibility, coordinated with...

[IMG: How to build DORA-ready infrastructure with verifiable provenance and reliable support]

[H3]
How to build DORA-ready infrastructure with verifiable provenance and reliable support
DORA requires organizations to know what they run, where it came from, and how it’s maintained. Learn how to build infrastructure with verifiable provenance.

[IMG: Announcing FIPS 140-3 for Ubuntu Core22]

[H3]
Announcing FIPS 140-3 for Ubuntu Core22
FIPS compliance for IoT use cases in Federal space. In this article, we’ll explore what Ubuntu Core is, and how to use it with FIPS.

[IMG: Sovereign clouds: enhanced data security with confidential computing ]

[H3]
Sovereign clouds: enhanced data security with confidential computing
Increasingly, enterprises are interested in improving their level of control over their data, achieving digital sovereignty, and even building their own sovereign cloud. However, this means...

A guide to Infrastructure Hardening

Ubuntu compliance guide for US public sector

Understand IoT security and IoT compliance across global markets

A guide to open source vulnerability management

[H2]
Easily comply with the most
stringent security standards
with Ubuntu Pro

Ubuntu Pro is Canonical’s comprehensive subscription for open source security, support, and compliance. Get access to a trusted open source repository, hardened images and compliance profiles for security standards, and up to 15 years of timely and automated vulnerability fixes for your OS, infrastructure, and applications.

Contact us
Learn more about Ubuntu Pro ›

[H1]
Enterprise support
for your full open source stack

Build with confidence and operate at scale with enterprise support from Canonical. Our global team of experts is available 24/7 to provide the best support experience for Ubuntu and your full open source stack, from infrastructure to applications.

Get in touch
Buy support with Ubuntu Pro ›

If you are already a support customer, get help from the Support Portal ›

[H2] Why choose Canonical for open source support

[H4]
One trusted support vendor
for everything open source

[H4]
Peace of mind with experts
by your side 24/7

[H4] Available everywhere, from the public cloud to devices

[H2] Trusted by professionals

[IMG: Bloomberg]

[IMG: AT&T]

[IMG: Walmart]

[IMG: Paypal]

[IMG: Deutsche Telekom]

[IMG: Cisco]

[IMG: NTT]

[H2] What's included

Hands-on support and knowledge transfer on top of our up to 15-year security maintenance commitment with Ubuntu Pro + Support.

Learn the difference between security maintenance and support ›

[H3] Full access to our Knowledge Base

Expand your team's expertise with our Knowledge Base, for Pro customers. This database has articles on how to troubleshoot open source software, based on our 20+ years of experience.

[H3] Break-fix support

Get assistance in the event of an incident, diagnosing and resolving technical problems that impact your system's stability or security. With defined service-level agreements (SLAs) for both initial response and ongoing updates based on issue severity, our experts will provide timely solutions to minimize downtime and ensure smooth operations.

[H3] Bug-fix support

Get reported software bugs fixed quickly. Our team acts as a bridge between your organization and the upstream package maintainers. We speed up the resolution of business-critical problems when the upstream schedule lags.

[H2] Enterprise-grade support on top of your Ubuntu LTS

[H5] Up to 15 years of coverage for packages in the Main and Universe repositories

[IMG: Rust]

[IMG: Ruby]

[IMG: RabbitMQ]

[IMG: PHP]

[IMG: OpenSSL]

[IMG: Nginx]

[IMG: MySQL]

[IMG: Ansible]

[IMG: Tomcat]

[IMG: Docker]

[IMG: Etcd]

[IMG: Glusterfs]

[IMG: Frame]

[IMG: PowerDNS]

[IMG: Perl]

[IMG: Puppet]

[IMG: Python]

[IMG: Go]

[IMG: Nagios]

[IMG: Node.js]

[IMG: OpenJDK]

[IMG: Redis]

[IMG: Ruby on Rails]

[H5] Get phone and ticket support with Ubuntu Pro + support

Build with confidence with 24/7/365 phone and ticket support. Get prompt help when something breaks on any of the packages in the Ubuntu Main and Universe repositories, including the most widely used open source applications and toolchains. Our 24/7 plans now include SLAs not only for initial response times, but also for ongoing follow-up updates ensuring continuous visibility and faster remediation throughout the lifecycle of your support case.

Benefit from the collective knowledge of our team, based on our 20+ years of experience building and sustaining open source software.
Get in touch
Discover how Ubuntu Pro + Support stands out ›

[H2] Peace of mind for your infrastructure

Unplanned outages cost large enterprises over $14,000 per minute, according to a 2024 survey. And for complex open source infrastructure, recovery can take longer without the right support.*

Minimize downtime and speed up remediation for your IT infrastructure in case of incidents, with experts available 24/7/365. Stay informed with clearly defined response SLAs that include both initial contact and ongoing updates keeping your teams aligned through every step of an incident.

Enjoy peace of mind with guaranteed service level agreements and fully committed support on popular infrastructure tools, including:

Kubernetes

OpenStack

Ceph

MAAS

LXD

MicroCloud

* Based on EMA’s IT outages: 2024 costs and containment

Learn how to ensure business continuity for your IT infrastructure ›

[H2] Supported applications

Also running workloads on top of your infrastructure? Get full stack support for the widest selection of popular open source packages and all of Canonical's applications, no matter the packaging format.

[H3] Snaps: containerized software packages

Whether you're running on a desktop, server, or IoT devices, ensure full integration, security, and interoperability of your workloads with snaps. Get full stack support for all Canonical-maintained snaps published on the Snap Store.

[H3] Rocks

In addition to the OCI-compliant container images listed in the Canonical GitHub, Docker hub, and Amazon ECR, get full support for:

Rocks, Canonical's new generation of OCI-compliant, container images, built on top of Ubuntu LTS and optimized to run applications

Chiselled Ubuntu, Canonical's distroless container images that only fit the strictly required dependencies

[H3] Charms: Juju-based software operators

Revolutionise the speed and quality of software operations in distributed systems with Juju, an open source orchestration engine for software operators that enables the deployment, integration, and lifecycle management of applications at any scale, on any infrastructure.

Get full support on all Canonical maintained Charms, the operators that encapsulate business logic in reusable software packages that automate every aspect of an application's life.

[H2] Popular use cases for Canonical support

[H3] Fully supported data solutions

Simplify operations and focus on innovation with fully-supported enterprise data solutions from Canonical, including Spark, Kafka®, MongoDB®, OpenSearch, MySQL, and PostgreSQL. Get the predictable pricing you need to scale your projects, backed by expert support.

Learn more about our data solutions ›

[H3] Modular MLOps platforms

Rely on secure and supported leading open source tools like Kubeflow and MLFlow as part of Canonical MLOps to scale your AI initiatives and move from experimentation to production. Benefit from a modular solution to develop and deploy machine learning projects. Let our team handle the maintenance and back up your team with any unexpected events.

Learn more about Canonical MLOps ›

[IMG: Kubeflow]

[IMG: ML Flow]

[H3] Cost-effective private and hybrid cloud

[IMG: Canonical Openstack]

Rely on Canonical OpenStack to build a cost-effective hybrid multi-cloud infrastructure with the peace of mind of experts on your side.

SBI BITS depends on Canonical's expert support to maintain secure, high-performance Linux infrastructure, ensuring uptime and compliance in a demanding financial services environment.
Learn more ›

[IMG: Canonical MicroCloud]

Want to deploy your clouds in minutes, with just a simple command? Check out Canonical's MicroCloud, the low-touch cloud solution, optimized for easy and repeatable deployments.

UOF leveraged Canonical's support to confidently deploy and operate an Ubuntu-powered MicroCloud with expert guidance, ensuring resilience and peace of mind for their IT team.
Learn more ›

All Canonical-maintained applications are security maintained under Ubuntu Pro. Add operational and bug-fix support on top of it to ensure any potential issues with your specific workload are addressed in advance.

Get in touch
Get support now

[H2] Available everywhere

[IMG: Microsoft Azure]

Learn moreabout Ubuntu on AWS ›

[IMG: AWS]

Learn moreabout Azure ›

[IMG: Google Cloud]

Learn moreabout Google Cloud Platform ›

View pricing and find the right subscription for your needs ›

[H2] Service Level Agreements

Self-Support1

Weekday support

24/7 Support

Hours of coverage
N/A
8/52

24/7/3653

Available channels

Knowledge Base

Support portal, including Knowledge Base, phone, and ticket

Support portal, including Knowledge Base, phone, and ticket

Number of cases allowed
N/A
Unlimited
Unlimited

Response times

First response

First response

Ongoing response4

First response

Ongoing response4

Severity 1 -Production service down. Critical impact on core functionality in a production environment
N/A
4 business hours
2 business hours
1 hour
2 hours

Severity 2 -Core functionality severely degraded in a production environment.
N/A
8 business hours
8 business hours
2 hours
8 business hours

Severity 3 -Issues have a medium to low impact in a production environment.
N/A
12 business hours
Weekly
6 hours
Weekly

Severity 4 -Non-urgent requests with low to no impact on production environments.
N/A
24 business hours
N/A
12 hours
N/A

Included with any Ubuntu Pro subscription

Standard business hours are defined as Monday to Friday from 8:00 AM to 5:00 PM at your organization's headquarters. Weekends and holidays are excluded.

24/7/365 support is intended for Severity 1 issues. Issues at other severity levels will be worked on during standard business hours. In case of a Severity 1 issue, we will work with you until the issue is solved or mitigated with a workaround. As soon as the service or the core functionality is available in production, we will adjust the severity level accordingly. We assume you will be reachable throughout the process as the functionality is being restored.

Canonical Support will provide follow-up updates within defined time frames after responding to a customer inquiry. These ongoing response time frames are defined based on the severity level of the issue, and counted from the time of the latest severity update.

[H2] Additional services

[H3] Professional support services

A Dedicated Support Engineer or Dedicated Technical Account Manager will be by your side, either remotely or on-site. They will be your go-to expert, and your first and last point of contact for all your support enquiries and escalations, delivering tailored guidance for your unique platform and configuration needs.

[H3] Embedded services

Already in control of your operational support and focused on quick bug fixes? Take the direct route to the Canonical engineering team, a global team of community members with years of experience in sustaining and bug fixing open source software. They will bridge the gap between your team and the upstream open source community.

[H3] Legacy add-on

Still running Ubuntu 14.04 LTS and need time to migrate to a newer version?
Ensure the stability of your platform by getting assistance directly from Canonical and get the time you need to migrate to the newer version.

Read more about Canonical Legacy add-on ›

[H3] Upgrade to managed services

Get enhanced guidance from Canonical engineers when facing critical issues with Firefighting Support, or choose our fully managed solutions and allow us to operate your environments from set-up to production.

Our managed offering covers the entire infrastructure layer (MAAS, Ceph, OpenStack, MicroCloud, LXD, Kubernetes), as well as an extensive collection of applications (Kafka®, Kubeflow, Grafana, PostgreSQL, and many others).

Learn more about our managed offering ›

Get comprehensive support for your open source stack ›

[H2] Education, research, and academia

Canonical offers Ubuntu Pro + Support at a discount for approved institutions, such as schools, research, and academia.

Contact us for pricing

[H2] Learn more

Get training

Contact us

Get support now

[H2] Resources

[H3] Datasheet

[H4] Ubuntu Pro + Support

Get a short overview of our Support offering.

[H3] Blog

[H4] What is Linux Support?

Real case examples illustrate how our support goes beyond break-fix, offering deep expertise and a true partnership for running open source infrastructure with confidence.

[H4] 54% of European enterprises want long term open source support: how Ubuntu Pro + Support delivers

Explore why long-term open source support matters to enterprises, and how Ubuntu Pro helps organisations manage risk and ensure stability.

[H4] What dedicated Linux support specialists do

Discover how Canonical’s Technical Account Managers (TAMs) and Dedicated Support Engineers (DSEs) act as an extension of your team, combining deep technical knowledge with intimate awareness of your unique environment.

[H1] Managed infrastructure you can rely on
Gain the space to focus on your core business by outsourcing the management of your operations with
Canonical's Managed Services. Our engineers deploy and manage environments effectively and securely, for companies of all sizes.
Ask a Managed Solutions expert

[H2] Trusted by

[IMG: docapost]

[IMG: Telefonica]

[IMG: Rabo bank]

[IMG: Barnes & Noble]

[IMG: onetrail]

[IMG: Dyson]

[IMG: Gamma]

[IMG: Unicc]

[H2] We mind your ops,you mind your business

Open source IT solutions are the future when it comes to technology, but can often be challenging to maintain. Managed infrastructure services enable you to unlock power of open source without the hassle of maintenance.With Canonical's Managed Services, our experts identify, deploy, and manage open source ecosystems for you at predictable costs. This way, you can access our market-leading open source expertise and focus more of your resources on your core business.
Let's talk about your project

[H2] Key benefits

Access to market-leading technological expertiseEnterprise-grade security and compliance24/7 monitoring and incident resolutionSignificant reductions in CAPEXIngrained observability24/7 support included with Ubuntu Pro + Support

[H2] What managed services customers say

[IMG: ESA]

“Kubernetes is both fast-moving and hard, so supporting it ourselves was not a viable option. The thought of having to support it is daunting. To keep it supported and up to date, it’s better to have experts who do this every day involved and manage it for us.”

Michael Hawkshaw

ESA Mission Operations Infrastructure IT Service Manager at ESOC

Explore the case study ›

[IMG: TNM]

“The relationship with Canonical has been very positive. From the end-to-end support we received through the managed service, to the enterprise support we’re enjoying now, the journey has been good. We have assistance and guidance whenever we need it.”

Macdonald Chamba

Head of Infrastructure and Cloud Services, TNM

Read the story ›

“The decision to go with a managed service has 100% paid off. Kafka was never our core focus. It would take us years to get to the level of expertise that Canonical already has.”

Spokesperson

Safety technology company

Learn more ›

[H2] Managed packages

Besides providing Managed Services for most of our products, we propose a series of pre-packaged solutions
for the most frequent business challenges.

[H3] Private cloud

Innovate on your private cloud without worrying about its deployment or maintenance

Hardware consulting and certification

Fully automated ecosystem, from bare metal automation to apps, made in-house

Accelerated time to market

Proactive upgrades

Learn about our infrastructure portfolio ›

[H3] AI infrastructure

Stay ahead of the competition with fully managed MLOps infrastructure that enables you to deploy
high-complexity models

Fully integrated MLOps solution available

Faster project delivery

Reliable experts to speed up your AI journey

Learn about AI infrastructure ›

[H3] Telco cloud

Expand your reach and achieve market-leading uptime for your telco clouds

Fully compliant ecosystems with consistent security hardening

24/7 observability and monitoring

Infinite scalability from the get-go

Learn more about telco clouds ›

[H3] Migrate to open source

Migrate your workload from proprietary virtualization solutions to a fully open source cloud.

Tailored cloud deployment to replace your infrastructure

Tailored migration policies according to your needs

Fully managed cloud based on open source technologies

[H2] Building blocks in ourmanaged infra portfolio
Adopt open source with confidence in your environment. Our infrastructure portfolio includes leading open source technologies that range from storage solutions to observability.

Scalable software-defined storageFocus on your business applications, while Canonical takes care of your storage needs.Discover managed Ceph ›

Virtualization and private cloud managementEnd-to-end operations and maintenance of your OpenStack cloud, including 24/7 monitoring, incident and problem management.Browse OpenStack support offerings ›

Container orchestrationModernize your applications while Canonical builds and manages your Kubernetes clusters.Read about managed Kubernetes ›

ObservabilityLet us run open source monitoring tools like Prometheus, Grafana, and others for you.Discover our observability solutions ›

[H2] Our process

Our process is easy and intuitive. You'll initially be consulted by our specialists to design the best managed solution for your needs. Afterwards, it's all on us:
[H3] Deployment
Specialized Canonical engineers deploy your required architecture sustainably and efficiently.

[H3] Management
Our team manages all your 'day 2' operations, from observability to upgrades. We handle all issues, and consistently re-enforce the security of your environment.

[H3] Optional handover
We’re lock-in free, so if after a while you want to start managing your environments by yourself, we can teach you how and give you remote support for high-severity cases.

[H2] Our offering

2
Products

2
Add-ons

0
Hassle

[H2] Value for money with managed infrastructure and applications

When you work with Canonical for Managed Services, you can access an entire portfolio of trusted open source solutions. You can adopt more open source with the same support guarantees from the same vendor, and get coverage for both the infrastructure layer and open source applications, including databases like PostgreSQL, and MLOps platforms like Kubeflow.

Come for the infra, and get your apps on top.
Explore our managed application offering ›

[H2] Your options

Managed solutions
Firefighting Support

[H3] What it is

Canonical engineers deploy your environment and manage all operations. We maintain admin
rights and a permanent connection.
Canonical engineers provide support and guidance in high-severity situations, while you
manage your operations.

[H3] Ubuntu Pro + Support 24/7

Included
Included

[H3] Service levels

1-hour SLA for high severity cases, all other cases addressed in under 24 hours
1-hour SLA for high severity cases

[H3] Incident management

Unlimited, covering cases we identify ourselves or flagged by you
Only for high severity cases that impact the product’s core functionality

[H3] Service requests

Unlimited
One at a time per environment

[H3] Backup & recovery

Unlimited
Not covered

[H3] Software & package updates

Unlimited
Not covered

[H3] Capacity reports

Available
Unavailable

[H3] Admin access

Required
Not required

[H2] Add-on support for Managed Services

Go beyond operation management with our suite of add-ons designed to give you access to training, priority
support, or assistance with non-operational queries.

[H3] Ops Consultancy

On-demand, private sessions with Managed Services engineers specialized in specific products or
operations

Useful when learning to self-manage, training new teams, or planning migrations

Essential before and after major changes in infrastructure, as well as handovers

Available in monthly packages of 10, 20, or 40 hours

[H3] Dedicated Service Reliability Engineer (DSE)

Your own Canonical Managed Services engineer, who will prioritize your cases and needs

Dedicated one-on-one engineering time eight hours a day, five days a week, at your discretion

Recommended in deployments of over 200 nodes

Fixed price per year, no matter the node count