Training Example: Homestay.com – Review the Data, Give Your Score & Compare to the Real AI Evaluation

She is very nice person. As I informed already, I went to the place at 12 am midnight (...
[IMG: 5 hearts]
Read Charles John Kingsly, Harshington Jegadeesan's review, Scarborough  ›This casa has a great location close to Loma de la Cruz. The family is super friendly a...
[IMG: 5 hearts]
Read Tom's review, Holguin  ›Ich habe 14 Nächte bei Yoko und Aki verbracht, da ich parallel an einer Sprachschule ja...
[IMG: 5 hearts]
Read Sebastian's review, Nakanoku  ›See Customer Reviews

Already have a Homestay.com account? Log In

[H2] Rent your spare room
[H3] Join our global host community of over 33,000 homestays in 176 countries
[H3] Limit to Mon-Fri stays if you like to keep weekends to yourself
Already have a Homestay.com account? Log In
[H3] Room rental made easy
Short and Long Term StaysDeposit Payment OptionGuests from 160 countriesExcellent Customer SupportMon-Fri only
[H3] How Homestay Works
[H4] Search & Request
Guests search available rooms and send a booking request
[H4] Booking & Fee
Once you accept and confirm availability, guest books and pays a booking fee to Homestay.com
[H4] Payment
The guest pays you the full amount on arrival. If you want to ask for an upfront payment this must be clearly stated on your profile. Some hosts (depending on country and currency) can avail of a 25% Deposit payment option to cover cancellations and no shows.
[H3] Earn Money Your Way
[H4] Who stays
All guests are over 18 years old. Advertise your room to holiday-goers, international students/interns and professionals.
[H4] How long
Guests book homestays for nightly, weekly or monthly stays. Set your preferred length of stay to ensure you receive you the most suitable guests.
[H4] Right price
You control and set your own prices. Remember long term guests will look for a competitive monthly rate.
[H3] Frequently asked questions
[H4] Who are the guests?
Our homestays are booked by tourists, professionals, university students, language students, interns, gap-year travellers and volunteers. You decide who stays with you and when, as guests must request to stay with you first. You can get to know them before accepting them to stay using our messaging system and video call feature to ask more questions.
[H4] How do I get paid?
For those hosts availing of our Standard payment option, the guest pays a 16% booking fee (maximum fee of 250 $£€) of the price of stay to confirm the booking. You’ll receive the price of the stay directly from the guest on arrival. You should include in your homestay profile how you would like to be paid, for instance by bank transfer, cash, PayPal or another payment method. We also recommend that you communicate with your guests after the booking is made and prior to their arrival and confirm your preferred payment method with them.
Some hosts (depending on your country and currency) can avail of our Deposit payment option. If you sign up to this option, guests must pay 25% of the price of the stay and the 16% booking fee to confirm the booking. This 25% deposit payment is paid to you 2 business days after the scheduled arrival date. The time it takes for the funds to arrive in your account depends on your bank. There is a small host service fee (3% of deposit/minimum charge 1 $£€) for availing of this option to cover the transaction fees (credit card fees, bank transfer fees and currency conversion fees). This fee will be automatically deducted from the payment made to you. The payments are made via a third party service provider, Payoneer. Please note with either payment option selected you can still request guests to make a full or part payment in advance of arrival. These payments should be made by bank transfer or PayPal at your agreed time with the guest. You must include this on your homestay profile along with your cancellation conditions. The guest must be fully aware of this before they complete the booking online.
[H4] What's expected of me when listing my room?
A host lives in every homestay listed on Homestay.com. We don't list entire homes. We understand that you won't be there all the time, but we ask that you always welcome and orientate your guests. Just like there are different kinds of guests - tourists, students, business travellers, people relocating for work and solo travellers - there are varying kinds of hosts too. Some hosts like to be a personal tour guide and cook for their guests, others are busy professionals renting their room long term and let guests do their own thing. Whatever kind of host you plan to be, make sure it’s clear in your listing as it's important guests know what to expect.
[H4] Do I need insurance?
Accidents can happen anytime, anywhere, so for peace of mind you want to be prepared. Please check with your insurance provider to ensure you are covered for renting out a room in your home.
[H4] How much do I charge?
You set the room price you want to charge guests. If you are unsure about how much you should charge, we recommend that you look at other rooms listed in your area on Homestay.com to see what other hosts charge or contact us for advice. Consider how much you’d feel would be reasonable to ask a guest to pay while allowing you to make some money. Remember, the price you set is the price the guest will pay you. Homestay.com charges the guest a 15% booking fee which is calculated on top of the price of stay. Any other extras you want to charge for, such as laundry service or cleaning fee, are a separate arrangement between you and your guest, but you must disclose these potential charges on your listing so guests are aware of these before they book. We see demand for long-term bookings so we encourage you to add weekly & monthly prices. Lots of our guests are individuals so it's a good idea to set a reasonable single occupancy price too.
See more FAQs »
[H3] Now not a good time?
We can email you more information to explain how it all works.Send me more informationWe can email you more information to explain how it all works.Send me more informationEnter your details and we'll send you more information on becoming a host.Enter your details and we'll call you with more information about becoming a host.

[H1] Privacy Statement
[H5] Last updated 31st January 2024
This Privacy Statement describes in a clear manner our commitment to protect customer privacy. It outlines how we collect, use, process and disclose any information, including your personal information obtained through the Website.
The statement outlines through your use of our Website www.homestay.com, owned and operated by Homestay Technologies Limited (Irish registered company number 505065):
What personal data we collect and process from you as a customer and through your use of our Website.
How we obtain, use, store and disclose any information given to us.
Homestay Technologies Limited, referred to as ‘we’ ‘us’ ‘our’ or ‘Homestay.com’ in this statement, respects your right to privacy and complies with our obligations in accordance with Irish and EU data protection laws. Homestay Technologies is the ‘data controller’ of any personal information that is collected and processed from our customers.
The purpose of this website Privacy Statement is to outline how we deal with any personal data you provide to us or we collect while visiting the Website.
The Website and services are intended solely for persons who are 18 years or older, any access to or use of the site or services by anyone under 18 years of age is expressly prohibited. By accessing, creating a user account or using the site or services you represent and warrant that you are over 18 years of age. If you are under 18 years of age, an adult must accompany and stay with you in the homestay for the duration of the booking.
Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy statements of any other website.
[H4] Data Collected
[H3] Personal Data
Personal Data is data that identifies you or can be used to identify or contact you and may include your name, nationality, gender, address, email address, booking reference number, user IP addresses (in circumstances where they have not been deleted, clipped or anonymised), telephone number, and payment details. Such information is only collected from you if you voluntarily submit it to us.
We will process any personal data provided to us by you for the following purposes: (i) Contract Operation & Management; the provision of the Services (ii) Translation; translating to another language for the purposes of overseas persons accessing the Site and/or the Services; and (iii) Direct Marketing; we, and/or our authorised agents with your consent may inform you by telephone, letter, email or post of special offers, discounts, competitions and promotions. Such emails may include links to the websites of third parties. With your consent we may make personal information provided to us available to third parties whom we work with for the purposes of direct marketing or to inform you of new features, special offers or new services.
The opportunity to opt in and out of such communications will be readily accessible from both your user account and any communications.
Personal data collected from you is necessary for the operation of the service contract between you and us. Without this data, we cannot provide you with our services. Below outlines the information processed:

User Data: When you join the Website as a User, you provide the following information to create a profile on the Website: first name, last name, nationality, gender, email address, phone number and date of birth.
Accommodation Data: Further information is required to create a host profile including your address, phone number, profile picture, pictures of your homestay, your location coordinates, your location description, amenities, and homestay rules.
Messaging Data: To confirm a booking through the Website, users must communicate via our messaging system, the Website will collect all information and correspondence communicated via this messaging system. The messaging system includes a facility to allow hosts and guests to video call. Video calls may be recorded for auditing and performance monitoring purposes.
Financial Data: Certain financial information (like your credit card details or bank account details) may be required from certain users when transacting a booking on the Website or where we facilitate the processing of deposit payments via a third party payments provider. This information is not collected or stored by our systems. The Website only collects a “tokenized” version that allows us to securely process payments using the third party payment platforms. Your email address and contact information may be provided to the payment providers so they can contact you directly in case of payment related issues. For any query in relation to the collection, storing or processing of this financial information, you will need to contact the payment providers directly.
[H3] Additional Personal Data
You may choose to provide us with additional personal information to enhance your profile on our Website. This additional information is processed based on your consent to provide information:
Preferences: such as: Preferred language(s), a personal description, reason for travel, guest preference. This information will form part of your profile page, and will be publicly visible to others.
Contacts: You may choose to import contacts from your address book or enter your contacts’ information manually to invite your contacts to become users and join the Website.
Video/Voice Message: The Website uses a third party provider TokBox to facilitate the use of video / voice call for both hosts and guests. We will not disclose any user data derived from any user’s usage of the Video Message service (including without limitation, chat logs, contact information or IP addresses) other than in compliance with our Website privacy statement.
Additional Information: You may choose to provide us with additional information when you fill in a form, conduct a search, update or add information to your user account, respond to surveys, post to blogs, social media posts, participate in promotions, or use other features of the Website.
[H3] Non Personal Data
Non Personal Data is data the Website automatically gathers, both statistical and other analytical information collected on an aggregate basis of all visitors to our web site. This non-personal data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses (where they have been clipped or anonymised), browser types and other anonymous statistical data involving the use of the Website.
We use non-personal data gathered from visitors to the Website in an aggregate form to get a better understanding of where our visitors come from and to help us better design, optimize, promote and operate the Website.
We automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for operational purposes to ensure we fulfil, optimize and improve the functionality of the Website and our contract with you. Below outlines the information processed:
Geo-location Data: such as your IP address and country / city you are browsing from, to offer you an improved user experience and to verify your profile setup.
Visitor Data: Visits to any pages or content you view, your homestay searches, bookings you have made, messages you have sent, reviews you have submitted and other actions taken on the Website.
Device: Device information and log data when you access the Website even if you have not created a user account or logged in. That information includes, if you clicked on links to third party applications, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the page you’ve viewed or engaged with before using the Website (also known as “referrer”).
Cookies: Cookies and other similar technologies, such as tracking pixels. We may allow our business partners to use these tracking technologies or engage others to track your behaviour on our behalf. You may disable the usage of cookies through your browser settings.Visit the section below on Cookies for more information. Disabling certain cookies will deteriorate the functionality of the Website. Disabling all cookies inhibits the operation of the Website, you will be unable to create a user account, make a request or complete a booking.
[H3] Information collected from Third Parties.
We will utilize and collect information from third parties to provide services on the Website:
Payments Information: where we record and store the ID, date, method, amount and status of your payments on our Website given to us by our third party providers, Worldpay and Paypal, and the ID, date, method, amount and status of your payment of deposit out payments through Payoneer our third party providers. Use of these provider services is subject to their privacy policies. For hosts in selected countries we record the status of payments through a third party provider named Payoneer.com
Account Login Information: As a user you can opt to link, connect or login to your user account via third party services such as Facebook. This third party will send us information for your user account registration and profile. The use of these services and information sent is controlled by that service and controlled and authorized by you via your own user account settings with that third party and subject to the third party privacy statement.
Mapping Information: For mapping purposes, we utilise Google Maps/Earth services, including the Google Maps API(s). The use of Google Maps/Earth is subject to Google Maps privacy statement.
Analytics Information: For website analysis Google analytics is used to track in aggregate the overall Website performance. For email analysis Sendgrid is used to track delivery of emails and interaction with call to actions included in those emails. For SMS messages, Nexmo and Message Bird are used to track delivery of SMS to your mobile phone.
Social sharing Information: Addthis.com (defunct) is used to allow users share pages from the Website on social networks. The third party service also sets cookies which track the usage of the service. They collect non-personally identifiable information from many of the websites in which AddThis (defunct) is enabled, and use that information to deliver targeted advertising and personalized content on those websites as well as other websites. You can opt out of this here: http://www.addthis.com/privacy/opt-out
Reviews Information: Reviews written or published about you as a host or you as a guest in relation to your stay will be automatically published where the review is 4 or 5 star in rating. We will moderate all other reviews and their publication is at the sole discretion of the Website. The Website reserves the right to use reviews at our discretion for marketing, promotion or improvement of service. The Website reserves the right to refuse, edit or remove reviews at our sole discretion.
Paid Advertising Information: We use paid advertising (such as Google Adwords, Bing Ads, Facebook Ads, Google DoubleClick) to promote our website. These services will track if you click on a paid link and will mark a “conversion” on specific pages of our Website (eg: when you complete a request or a booking). These tracking cookies are used to determine what forms of advertisement are more effective to promote the Website.
URL Shortener Information: We may use URL shortener services to provide you with shorter links to our pages (eg: goo.gl links). The Google URL shortener service tracks how many times shortened URLs are clicked and when.
Individual Host Listing Promotion: We may use content submitted by Hosts (including but not limited to the Accommodation descriptions, photographs and profile pictures provided) to promote the Website and increase exposure for these listings. This content may be displayed on other websites, social media, within emails, in our apps and in online and offline advertisements.
[H4] Affiliate Partnerships
The Website partners with affiliate websites worldwide, granting non-exclusive revocable license to use the affiliate platform and affiliate integration solutions to market the accommodation listings on affiliate websites. These partnerships increase the exposure of your accommodation to generate more bookings for your homestay. Affiliated websites use tracked links, widgets or API’s to integrate the Website listings. All data and/or content provided by the Host, including any description of the Host itself, descriptions of accommodation and any related facilities, photographs, video, maps, directions and contact details may be passed to the affiliate website for the purpose of integration and mapping. The affiliate will not expose any addresses or contact details or use the accommodation or host content for any purpose not expressly set out in an agreed affiliate partnership agreement including without limitation, directly or indirectly contacting of any host without the written consent of the Website.
[H4] Third Party / Ancillary Partner Integrations
The Website or communications to you may contain links to third party websites or services. Any such links are subject to the relevant parties own privacy policies which you should review when you visit any third party links from the Website.
What do we use your personal data for, why and for how long?
Your data will be used for some or all of the following purposes:
The successful operation of the Services and Website
To allow access to the Website in order to list and book on the Website
Facilitate the communication between users via the Website messaging system
Optimise the website for best performance, enhance user experiences, and ensure relevant targeted advertising, to auto suggest listings or rank listings
To provide an efficient Customer Service function, to assist with customer queries.
Share host user details such as name, address, email and phone number when a booking is confirmed and transacted with the guest user. Likewise share guest user details such as name, email, nationality, phone number with the host when a booking is confirmed.
Allow translation of your profile to other languages to internationalise the Website.
Facilitate your referral invitations and initiatives
To prevent and detect fraudulent activity, spam, security incidents or inappropriate activity, where the outcome may give rise to user deactivation at the discretion of the Website
Conduct marketing Initiatives, for example pre trip or mid trip newsletters, blog publications, social media advertising through third party platforms such as Facebook or Twitter, special offers or personalized services where you have explicitly given consent to do so.
To display ads based on your interactions with the Website, for example, t