Training Example: Blue Ocean – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H2] We
[H1]
[H2] Your Customers

Customer Care Outsourcing for Top Tier BrandsHeading to RFP? Get Started with Our RFP Template

Request Proposal

[H2] Got complex customer
care requirements?

[H3] Great! That’s our thing!

Request Our Capabilities Brief

[H5] We’ve got the elegant omnichannel
[H5] experience your customers crave

Contact Handling

Enhanced Program Support Services

Digital Customer Experience

[H2] Awards and Recognition
[IMG: EcoVadis Medal]
[IMG: SASCS Bronze Winner]

[H2] Dreading the Customer Care RFP process?

[H3] We feel you.
Help is right here.

[H5] We’ve got the resources to make
[H5] finding the right partner easy.

View RFP Template

[H2] Deep thoughts about
[H2] customer care outsourcing.
[H3] We’re an open book.

Grab a Cup of Coffee and Start Reading

[H5] Aligning Your Technology Stack with the People Who Use It
05.12.2026  |  Abby Saranchuk, Blog, Contact Center Technology,
[H5] Blue Ocean Welcomes Chris Courneya as Senior Vice President, Business Development
04.13.2026  |  News,
[H5] Kim Campbell Promoted to Senior Vice President, Client Success
04.10.2026  |  Customer Service Outsourcing,
[H5] Susan Preiss Promoted to Senior Vice President, People & Business Operations
04.09.2026  |  Customer Service Outsourcing,
[H5] Congratulations on your Retirement, Patty Isnor!
04.08.2026  |  Customer Service Outsourcing,
[H5] Reinventing the Contact Center from Cost Center to Value Center
03.31.2026  |  Andrew O'Brien, Blog, Contact Center Outsourcing,

[IMG: Multiethnic business people discussing charts and graphs showing the results of their successful teamwork. Mature business woman showing presentation to casual colleagues in during night meeting.]

[H3] Decoding the complex world
of customer care outsourcing

[H4] Knowledge is power!
Explore our resource center on all topics related to contact center outsourcing.

Search Our Knowledge Base Now

[H3] Meaningful work. Good coffee. And the occasional free lunch.

[H4] Shouldn’t your job deliver all three?

Working at Blue Ocean

[IMG: Blue Ocean Image]

[H1] Let’s talk numbers
[H4] Get a sneak peek into the business case for outsourcing.

Request an ROI Calculation

[H1] Outsourced Customer Care Solutions

[H2] We Are Customer Experience Architects

We deliver globally competitive customer care solutions for brands who refuse to compromise on customer experience. We combine exceptional people with intelligent tech to support and elevate your brand. Unlike the industry giants, we’re small enough to care personally about your business but sophisticated enough to deliver transformative results.

[H3] The Blue Ocean Blueprint:
HQ’d in Halifax, Nova Scotia – halfway between the UK and California – perfectly positioned for global customer care.
True hybrid shoring model with agents in homes and hubs across Canada and the Dominican Republic.
Making brands shine since 1994.
Privately owned, which means faster decisions and focus on what matters – your success.
PCI-compliant, SOC 2 certified, and integrated digital-ready tech stack.
Customer care programs starting at 20 FTE.
Multilingual customer care with high volume in English, French, Spanish. Also fluent in Portuguese, German, Cantonese, and Mandarin.

Request Pricing

[IMG: Business Finance, accounting, contract, advisor investment consulting marketing plan for the company with using tablet and computer technology in analysis.]

[H2] Where Stewardship Meets Innovation

We believe in the power of “and” – brilliant people and smart technology. Real experts who navigate the AI landscape without the buzzwords to enhance (never replace) human connection. While others chase trends, we craft digital solutions that solve real problems. The result? Your brand gets stronger, your costs decrease year over year, and your customers? They actually enjoy reaching out.

Let's chat

[IMG: Stewardship Meets Innovation]

[IMG: Case study concept vector with computer device]

[H2] Real Life Story
[H3] Enhanced customer experience with a custom IVR integration

When this multinational communications corporation was struggling with longer-than-average AHT and poor customer experience, we delivered a custom IVR integration to streamline processes and boost customer ratings by 34%. Read more!

Read the Case Study

[H1] Why Choose
[H1] Blue Ocean?

Want to know why leading brands choose us? It's simple: we steward your brand like the valuable asset it is. Our focus is on creating measurable value through true strategic partnership. That's why our entire senior leadership team shows up at every quarterly business review – actively planning your next win. (Unusual in our industry? Yes. That’s exactly why it works.)

Meet the Minds Behind the Magic >

[H2] Time Well Spent

Want to know the secret behind exceptional brand experiences? It’s having people who actually love what they do. We don’t just talk about employee engagement – we focus on creating an environment where brilliant people can do their best work. Because when our team is empowered, engaged, and genuinely excited to be here? Your customers feel it in every interaction.

Get a Custom Quote

[IMG: Company boss congratulating handshaking with successful employee]

[H1] Ready when you are.
[H1]

Get a Custom Quote

[H1] Looking for a contact center RFP template?
Make a better decision with this outsourcing RFP template
[H3] Complete the form below to grab your outsourced contact center RFP template:
[H2] Get your outsourced customer care solution RFP template
While the rest of your organization may be able to use a standard boilerplate RFP to select vendors, evaluating contact center outsourcers requires a carefully crafted RFP. Why? Because your new partner will own a huge part of your customer experience, which means that their employment practices, hiring philosophy, and corporate culture truly matter.
The process of figuring out the right RFP questions doesn’t have to be stressful. That’s why we’ve put together a comprehensive template for you to use.
This contact center RFP template is designed to effectively compare vendors while digging deep into details that will drive your decision, and ultimately your success with a new partner.
Don’t stress. Rely on this template to help put together your RFP.

[H2] Want to cut to the chase? Schedule a meeting below:

Pick a time

[H1] Blog

[H2] Aligning Your Technology Stack with the People Who Use It
by Abby Saranchuk in Abby Saranchuk, Blog, Contact Center Technology
Technology in customer experience is moving fast. New platforms promise efficiency, automation, and insight at scale. AI is everywhere. And yet, many leaders feel more friction than progress. That’s because the real challenge in CX isn’t choosing between people or technology. It’s alignment. The strongest customer experience strategies aren’t built on tools alone and they […]

Read More

[H2] Blue Ocean Welcomes Chris Courneya as Senior Vice President, Business Development
by Blue Ocean in News
We are very pleased to welcome Chris Courneya to our leadership team as Senior Vice President, Business Development. Chris has extensive experience in the contact centre outsourcing industry, with a proven track record of building trusted partnerships and driving sustainable growth across complex CX environments.  He has led both Sales and Client Services organizations and […]

Read More

[H2] Kim Campbell Promoted to Senior Vice President, Client Success
by Blue Ocean in Customer Service Outsourcing
We are pleased to share that Kim Campbell has been promoted to Senior Vice President, Client Success. Kim provides strategic leadership across all client relationships and owns the end‑to‑end client journey, from solution development and onboarding through delivery, retention, and long‑term partnership. Her scope includes marketing and organic growth, with a focus on strengthening client […]

Read More

[H2] Susan Preiss Promoted to Senior Vice President, People & Business Operations
by Blue Ocean in Customer Service Outsourcing
We are proud to share that Susan Preiss has been promoted to Senior Vice President, People & Business Operations. Susan provides strategic leadership across employee experience, people and human resources, and business operations. Her role brings together workforce strategy, business processes, and the systems, tools and ways of working that support how we operate every […]

Read More

[H2] Congratulations on your Retirement, Patty Isnor!
by Blue Ocean in Customer Service Outsourcing
There are leaders. There are legends. And then there is Patty Isnor. After an extraordinary career shaped by heart, courage, wisdom, and just the right amount of chaos, Patty is heading into retirement. Patty has been our compass when things felt messy, our calm when things felt loud, and our biggest cheerleader when we needed […]

Read More

[H2] Reinventing the Contact Center from Cost Center to Value Center
by Andrew O'Brien in Andrew O'Brien, Blog, Contact Center Outsourcing
Customer experience has become a defining factor in how customers choose and stay with brands. Even so, many contact centers are still structured primarily around efficiency, with success measured by speed and cost rather than the quality of the experience being delivered. PwC reports that 70% of executives believe customer expectations are evolving faster than […]

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[H2] Blue Ocean Earns EcoVadis Committed Badge for Sustainability Progress
by Blue Ocean in Blog, Blue Ocean News, News, Sustainability Excellence
Halifax, Nova Scotia – Blue Ocean, an award-winning provider of customer experience solutions, has earned the EcoVadis Committed badge for the second consecutive year, recognizing the company’s continued progress in strengthening its sustainability and responsible business practices. EcoVadis is a global leader in business sustainability assessments, evaluating organizations across 21 sustainability criteria within four core […]

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[H2] Blue Ocean Wins 2026 Bronze Stevie® Award for Customer Experience Excellence with BermudAir
by Blue Ocean in Blog, Blue Ocean News, News
Blue Ocean, a world leader in customer care solutions, is proud to announce it has won a 2026 Bronze Stevie® Awards for Sales & Customer Service, recognizing the company’s outstanding work delivering premium customer experience for BermudAir, Bermuda’s boutique airline. This latest honor marks Blue Ocean’s eighth Stevie Award win over the past several years. […]

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[H2] Why Emotional Intelligence is the Secret Weapon in CX
by Patty Isnor in Blog, Customer Experience
When people talk about customer experience, the focus almost always lands on technology. AI chatbots, automation, and analytics all get plenty of attention. And yes, they matter. But here is the part that often gets overlooked. Speed and convenience matter, but what sticks with customers is how the customer care team treated them. That is […]

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[H2] Why Your Digital Transformation Strategy Is Missing Its Most Critical Element
by Patty Isnor in Blog, Patty Isnor
After years in customer care, we’ve learned that even the most sophisticated digital tools won’t deliver results if your culture isn’t ready for them. We’ve watched too many businesses invest millions in shiny new platforms only to see them gather digital dust. The problem isn’t the technology. It’s that organizations focus on features and functionality […]

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