Training Example: Nexa Receptionists LLC – Review the Data, Give Your Score & Compare to the Real AI Evaluation

MISS LESS.
CONNECT MORE.

24/7 Call Answering Designed for

Real Estate

Get Started

[IMG: home-img]
[IMG: home-img]

[H1] People-Powered And AI Call Answering, Inbound & Outbound Sales, Intake, Live Chat, And Text

[H2] Your 24/7 Solution for Business Growth
Nexa is the go-to provider for businesses needing reliable, round-the-clock support. With Nexa, you benefit from people and AI-driven solutions that ensure no lead goes unanswered.
Your business never sleeps; neither do we. Nexa has you covered with customized industry playbooks, specialized agent training and robust reporting to help you effortlessly scale operations.
Contact Nexa to schedule a demo today.

[H3] Comprehensive Services Tailored to Your Needs
From 24/7 emergency dispatch to booking and answering services, we help you do more with automation. Our virtual receptionists even have bilingual capabilities (English/Spanish).
[H3] Booking, Appointment-Setting & Scheduling
Nexa seamlessly integrates with existing booking systems and features customizable booking processes to match business needs. Whatever your scheduling entails, your Nexa-trained receptionist manages your appointments and bookings accurately and efficiently.
[H3] Lead Qualification
Instead of spending your own time reviewing possible leads, let Nexa find high-value prospects for you. Nexa uses multi-channel lead capture via calls, texts and chat and scripted responses tailored to industry-specific needs.
[H3] Inbound & Outbound Sales
Nexa adds another sales driver to your repertoire: professional inbound and outbound call services. With performance tracking/reporting and regular sales training for receptionists, you have a new and effective acquisition strategy that evolves with your business.
[H3] Virtual Receptionist Services
Whatever the size of your business, Nexa’s virtual receptionist services provide flexibility when you need it. These bilingual receptionists also have industry-specific expertise, so you can thrive in any season with Nexa.
[H3] Lead Form Follow-Up
One of the best ways to improve conversion rates is by promptly and effectively following up on online lead forms. Nexa’s fast response times and personalized communication strategies help you do exactly that.
[H4] Always On, Always Ready
At Nexa, we’re empowering your business's growth. Combining an enterprise technology platform with 40 years of experience, we’ve developed AI and people- powered solutions to help you take your business to the next level. Today’s customers expect continuous availability, specifically during nights, weekends and holidays. Don't skip sleep to scale operations. Get eight hours of rest with 24/7 coverage from Nexa.
Contact Nexa to request more information.

read more

[H4] Ready To Grow Your Business?
Our omni-channel specialists are ready to help you grow and scale your business 24/7.

[IMG: form image]

[H3] Request Service

[IMG: 60-state-img]
[IMG: 60-state-img]

Always Available: 24/7 Lead Follow-Up

Expert virtual receptionists and live chat operators trained in your business who can conduct live chat support
Premium sales, customer retention, and service expertise without the overhead costs
Easy onboarding—get up and running quickly

Get Started

Understanding What we do

We Answer Calls And Book Appointments While You Work.
Nexa provides expert virtual receptionists who handle incoming calls as if they are in your office, allowing you to focus on your business projects. Trained in your industry, they efficiently handle customer calls.
24/7/365 call and AI answering service
Overflow and after-hours call support
Appointment scheduling

We Capture Every Lead And Keep Your Sales Pipeline Full.
Human operators qualify leads, proactively reach out to prospects, schedule appointments, and answer calls professionally. Brand loyalty is prioritized.
Lead qualification
Sales conversion
Appointment scheduling

We Convert Website Visitors And Digital Traffic Into Paying Customers.
Nexa's live chat and text services enable growth without increasing overhead. Improve customer service and conversion rates.
People-powered live chat and text messaging
Live phone transfer to virtual answering service
Easy to install chat and text feature on your website

Combining Automation And Human Interaction For Optimal Customer Engagement
In today's market, Nexa’s Voice + AI blends automation and human interaction for optimal customer engagement.
24/7 availability
Efficient call handling
Scalable & adaptable service

Get Started

[H4] Nexa Works With The Tools You Already Use
Home Services
Healthcare
Legal
Other

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

View Integrations

Not finding what you use? We use other CRM and web apps, click here to learn more: https://www.nexa.com/contact/

[H4] Nexa Works With The Tools You Already Use

Home Services

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

Healthcare

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

Legal

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

Other

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

View Integrations

[H4] Knowing Your Industry Makes All The Difference

You need a virtual answering service care provider that works as hard as you do. Our bilingual virtual receptionists are trained in the tools and terminology of your business-they anticipate a need and know exactly how to respond on every outbound & inbound call.

Home Services
Healthcare
Legal
Real Estate
Retail & eCommerce
Automotive
Financial
Insurance

[H5] Keep Your Boards Full
[H6] Nexa Home Services
Make sure you’re ready when customers need you most with 24/7 phone answering service and live chat & text messaging.
Appointment scheduling, customer intake and outbound lead generation services keep your boards full and your technicians working.

[H5] Improve Patient & Provider Experience
[H6] Nexa Healthcare
Provide an attentive and empathetic patient experience with our HIPAA-compliant service offerings, powered by real people from our live answering service team.
Schedule appointments, answer questions, complete intake, address sensitive concerns securely.

[H5] Grow your law firm
[H6] Nexa Legal
Create an impeccable client experience with a virtual assistant, a 24/7 phone answering service and live chat & text messaging services that covers you after your normal business hours.
Improve law firm's client intake, lead qualification, outbound calling.

[H5] Sell More Homes
[H6] Nexa Real Estate
Virtual receptionists help real estate professionals remain accessible 24/7.
Generate leads, book appointments, discuss rates, increase listings, and provide support.

[H5] Leave No Sale Behind
[H6] Nexa Retail & eCommerce
Answer customer questions, escalate service and order issues, and be available to shoppers and customers day and night—even weekends and holidays.
Increase sales by converting website traffic into happy and paying customers and proactively follow-up with qualified leads for higher conversion rates.

[H5] Maximize Your Service Appointments
[H6] Nexa Automotive
Nexa efficiently handles customer calls for service appointments, ensuring that your shop stays organized and your bays stay full.
We provide round-the-clock answering services to assist with inquiries, roadside assistance requests, and other urgent customer needs, enhancing your dealership's reputation for reliability.

[H5] Confidential Call Handling
[H6] Nexa Financial
Our receptionists are trained to handle sensitive financial information with utmost confidentiality, providing your clients with secure and professional interactions.
We support your firm by managing appointment bookings and capturing potential leads, helping you focus on financial advising and client relationship building.

[H5] Fast, Accurate Claim Initiation
[H6] Nexa Insurance
Nexa streamlines the claims process by capturing all necessary information from clients, ensuring quick and accurate claim initiation.
We offer 24/7 assistance to your policyholders, answering questions, processing policy changes, and providing support during emergencies, improving overall customer satisfaction.

[H5] Keep Your Boards Full
[H6] Nexa Home Services
Make sure you’re ready when customers need you most with 24/7 phone answering service and live chat & text messaging.
Appointment scheduling, customer intake and outbound lead generation services keep your boards full and your technicians working.
[H5] Improve Patient & Provider Experience
[H6] Nexa Healthcare
Provide an attentive and empathetic patient experience with our HIPAA-compliant service offerings, powered by real people from our live answering service team.
Schedule appointments, answer questions, complete intake, address sensitive concerns securely.
[H5] Grow your law firm
[H6] Nexa Legal
Create an impeccable client experience with a virtual assistant, a 24/7 phone answering service and live chat & text messaging services that covers you after your normal business hours.
Improve law firm's client intake, lead qualification, outbound calling.
[H5] Sell More Homes
[H6] Nexa Real Estate
Virtual receptionists help real estate professionals remain accessible 24/7.
Generate leads, book appointments, discuss rates, increase listings, and provide support.
[H5] Leave No Sale Behind
[H6] Nexa Retail & eCommerce
Answer customer questions, escalate service and order issues, and be available to shoppers and customers day and night—even weekends and holidays.
Increase sales by converting website traffic into happy and paying customers and proactively follow-up with qualified leads for higher conversion rates.
[H5] Maximize Your Service Appointments
[H6] Nexa Automotive
Nexa efficiently handles customer calls for service appointments, ensuring that your shop stays organized and your bays stay full.
We provide round-the-clock answering services to assist with inquiries, roadside assistance requests, and other urgent customer needs, enhancing your dealership's reputation for reliability.
[H5] Confidential Call Handling
[H6] Nexa Financial
Our receptionists are trained to handle sensitive financial information with utmost confidentiality, providing your clients with secure and professional interactions.
We support your firm by managing appointment bookings and capturing potential leads, helping you focus on financial advising and client relationship building.
[H5] Fast, Accurate Claim Initiation
[H6] Nexa Insurance
Nexa streamlines the claims process by capturing all necessary information from clients, ensuring quick and accurate claim initiation.
We offer 24/7 assistance to your policyholders, answering questions, processing policy changes, and providing support during emergencies, improving overall customer satisfaction.

Get Started

[IMG: nexa-icon]

Your Guide to Live Chat & Text For Business Growth
Find out how your business can deliver an exceptional 24/7/365 customer experience, improve conversion rates and convert website traffic into happy—and paying!—customers.

Download The guide

[H5] Our Reviews

[H4] What our Clients are saying

Nexa has helped our company tremendously with answering calls and booking appointments for our team 24/7. Our after-hours jobs booked have increased by 110%. The person Nexa assigned to our account, Mayra Tovar, is THE greatest onboarding specialist we've ever seen! She has met our every need with excellent customer service and prompt responses, and overall has been very enjoyable to work with…

Ryan L.
|
August 2024 Google Review

We've had a great experience from the sales side to the onboarding with Nexa! The communication has been excellent and they have been more than fair with the way they handle the billing. We haven't gone live yet, but so far we are enjoying the partnership!

Ron G.
|
August 2024 Google Review

I've been working with Brianna on a few key pieces our business needs from Nexa and she has been a pleasure to work with. Her communication, friendliness and time management is second to none. Always easy working with this team! Thank you.

AC

Start A
Conversation

[IMG: subpage banner]

[IMG: subpage banner]

[H1] Contact us today
24/7 Call Answering Designed for Your Business.

[H2] Contact Us

"*" indicates required fields

[H4] Knowing Your Industry Makes All The Difference

You need a virtual answering service care provider that works as hard as you do. Our bilingual virtual receptionists are trained in the tools and terminology of your business-they anticipate a need and know exactly how to respond on every outbound & inbound call.

Home Services
Healthcare
Legal
Real Estate
Retail & eCommerce
Automotive
Financial
Insurance

[H5] Keep Your Boards Full
[H6] Nexa Home Services
Make sure you’re ready when customers need you most with 24/7 phone answering service and live chat & text messaging.
Appointment scheduling, customer intake and outbound lead generation services keep your boards full and your technicians working.

[H5] Improve Patient & Provider Experience
[H6] Nexa Healthcare
Provide an attentive and empathetic patient experience with our HIPAA-compliant service offerings, powered by real people from our live answering service team.
Schedule appointments, answer questions, complete intake, address sensitive concerns securely.

[H5] Grow your law firm
[H6] Nexa Legal
Create an impeccable client experience with a virtual assistant, a 24/7 phone answering service and live chat & text messaging services that covers you after your normal business hours.
Improve law firm's client intake, lead qualification, outbound calling.

[H5] Sell More Homes
[H6] Nexa Real Estate
Virtual receptionists help real estate professionals remain accessible 24/7.
Generate leads, book appointments, discuss rates, increase listings, and provide support.

[H5] Leave No Sale Behind
[H6] Nexa Retail & eCommerce
Answer customer questions, escalate service and order issues, and be available to shoppers and customers day and night—even weekends and holidays.
Increase sales by converting website traffic into happy and paying customers and proactively follow-up with qualified leads for higher conversion rates.

[H5] Maximize Your Service Appointments
[H6] Nexa Automotive
Nexa efficiently handles customer calls for service appointments, ensuring that your shop stays organized and your bays stay full.
We provide round-the-clock answering services to assist with inquiries, roadside assistance requests, and other urgent customer needs, enhancing your dealership's reputation for reliability.

[H5] Confidential Call Handling
[H6] Nexa Financial
Our receptionists are trained to handle sensitive financial information with utmost confidentiality, providing your clients with secure and professional interactions.
We support your firm by managing appointment bookings and capturing potential leads, helping you focus on financial advising and client relationship building.

[H5] Fast, Accurate Claim Initiation
[H6] Nexa Insurance
Nexa streamlines the claims process by capturing all necessary information from clients, ensuring quick and accurate claim initiation.
We offer 24/7 assistance to your policyholders, answering questions, processing policy changes, and providing support during emergencies, improving overall customer satisfaction.

[H5] Keep Your Boards Full
[H6] Nexa Home Services
Make sure you’re ready when customers need you most with 24/7 phone answering service and live chat & text messaging.
Appointment scheduling, customer intake and outbound lead generation services keep your boards full and your technicians working.
[H5] Improve Patient & Provider Experience
[H6] Nexa Healthcare
Provide an attentive and empathetic patient experience with our HIPAA-compliant service offerings, powered by real people from our live answering service team.
Schedule appointments, answer questions, complete intake, address sensitive concerns securely.
[H5] Grow your law firm
[H6] Nexa Legal
Create an impeccable client experience with a virtual assistant, a 24/7 phone answering service and live chat & text messaging services that covers you after your normal business hours.
Improve law firm's client intake, lead qualification, outbound calling.
[H5] Sell More Homes
[H6] Nexa Real Estate
Virtual receptionists help real estate professionals remain accessible 24/7.
Generate leads, book appointments, discuss rates, increase listings, and provide support.
[H5] Leave No Sale Behind
[H6] Nexa Retail & eCommerce
Answer customer questions, escalate service and order issues, and be available to shoppers and customers day and night—even weekends and holidays.
Increase sales by converting website traffic into happy and paying customers and proactively follow-up with qualified leads for higher conversion rates.
[H5] Maximize Your Service Appointments
[H6] Nexa Automotive
Nexa efficiently handles customer calls for service appointments, ensuring that your shop stays organized and your bays stay full.
We provide round-the-clock answering services to assist with inquiries, roadside assistance requests, and other urgent customer needs, enhancing your dealership's reputation for reliability.
[H5] Confidential Call Handling
[H6] Nexa Financial
Our receptionists are trained to handle sensitive financial information with utmost confidentiality, providing your clients with secure and professional interactions.
We support your firm by managing appointment bookings and capturing potential leads, helping you focus on financial advising and client relationship building.
[H5] Fast, Accurate Claim Initiation
[H6] Nexa Insurance
Nexa streamlines the claims process by capturing all necessary information from clients, ensuring quick and accurate claim initiation.
We offer 24/7 assistance to your policyholders, answering questions, processing policy changes, and providing support during emergencies, improving overall customer satisfaction.

Get Started

[H4]
Home Services
Healthcare
Legal
Other

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

View Integrations

Not finding what you use? We use other CRM and web apps, click here to learn more: https://www.nexa.com/contact/

[H4]

Home Services

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

Healthcare

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

Legal

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

Other

[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]
[IMG: integration_logo]

View Integrations

We’re the industry Standard
Security & Compliance Certified

[IMG: bbb logo]

[IMG: energy star logo]

[IMG: angies list logo]

[IMG: home advisor logo]

Career
With Nexa

[IMG: subpage banner]

[IMG: subpage banner]

[H1] Explore Opportunities With Nexa

[H2] Experience the leading solution service for answering, scheduling, and emergency patient dispatch
Join the Nexa team

[H4] Our Culture

[H2] Vision
Making business better through delightful experiences

[H2] Mission
To serve as the voice of our clients, driving their growth through exceptional experiences

[H2] Client Success
We are relentlessly focused on delivering beyond our clients’ expectations

[H2] Ownership
We take initiative and follow through with our commitments

[H2] Teamwork
We support one another, hold each other accountable and win as a team!

[H4] Ready To Grow Your Business?
Our omni-channel specialists are ready to help you grow and scale your business 24/7.

[IMG: form image]

[H3] Request Service

[H4] From the Blog

[IMG: Who’s On Call? The Smart Way to Deliver Messages Quickly]

Who’s On Call? The Smart Way to Deliver Messages Quickly

Read more

[IMG: 4 Companies With Great Company Cultures]

4 Companies With Great Company Cultures

Read more

[IMG: Answering Services v. Virtual Receptionists: What You Need To Know]

Answering Services v. Virtual Receptionists: What You Need To Know

Read more

[H1] Terms and Conditions

Last Updated: March 2026
AGREEMENT; USE OF SITE AND SERVICES; WAIVERS. These Service Terms and Conditions (“Terms”) are an agreement between you (“Client”, “you” and “yours”) and Nexa Receptionists LLC and/or Nexa Receptionists Chat dba Client Chat Live, together with its affiliates and subsidiaries (the “Company”).
The Company owns and operates this website, https://www.nexa.com/ (collectively, the “Site”). These Terms govern Client’s use of the Site and all other services provided by the Company pursuant to any service plan between the Client and the Company (“Service Plan”), including inbound call answering and virtual reception services, outbound communication, chat and chat monitoring services, visitor tracking, mobile applications, SMS, MMS, text messaging, customer portals, dashboards, and any other software, and all applications, platforms, and digital properties offered through third party platforms.  All the above and any other services provided by the Company are referred to as the “Services,” and all Services are governed by these Terms. In the event of any conflict between these Terms and the Service Plan, these Terms shall govern.  You should read these Terms carefully and print a copy of them for your records. You should also revisit this page periodically to review any updates to these Terms.
ARBITRATION AND WAIVER OF JURY TRIAL AND CLASS ACTION: CLIENT AGREES THAT DISPUTES BETWEEN CLIENT AND THE COMPANY OR OTHER PARTIES DESCRIBED HEREIN WILL BE RESOLVED BY BINDING, INDIVIDUAL (SOLELY BETWEEN CLIENT AND THE COMPANY) ARBITRATION AT THE ELECTION OF EITHER PARTY, EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED BELOW, AND UNLESS CLIENT OPTS-OUT IN THE MANNER SET FORTH BELOW. CLIENT WAIVES ITS RIGHT TO A JURY TRIAL AND TO BRING OR RESOLVE ANY DISPUTE AS OR TO PARTICIPATE IN A CLASS, PRIVATE ATTORNEY GENERAL, REPRESENTATIVE, OR COLLECTIVE ACTION IN COURT OR IN ARBITRATION.
PLANS, CHARGES AND FEES.
(a)  Plans and Descriptions.  The Company offers plans with different Services, charges and fees. Some Services are offered at a base rate for a bundle of Services plus overage, and other Services are offered on a time-basis or event-basis.  Client may also be charged for system time and fees. The specific rates and fees to be charged to Client for the Services provided by the Company to the Client are identified on invoices issued to Client.  IF YOU HAVE ANY QUESTIONS ABOUT HOW YOU ARE BEING BILLED FOR SERVICES, PLEASE CONTACT THE COMPANY’S BILLING DEPARTMENT VIA PHONE OR EMAIL AT 800-408-3408, OR CUSTOMERSUCCESS@NEXA.COM. IN ADDITION TO ANSWERING ANY QUESTIONS ABOUT HOW YOU ARE BEING BILLED, THE COMPANY WILL BE HAPPY TO PROVIDE YOU WITH A FULL DETAILED DESCRIPTION OF ANY AND ALL CHARGES AND FEES RELATED TO YOUR ACCOUNT.
The Company reserves the right to change its rates, charges, fees or pricing plans or adjust pricing for Services or any components thereof, in any manner and at any time.
(b) Time-based billing (including billing for time-based overages or System Time, defined below) for time spent performing Services such as answering calls, drafting and sending texts or emails, initiating, facilitating or making outbound calls and/or dispatching, reviewing and responding to customer service inquiries, may be designated as minutes or as work time or talk time. All time (including overage measured in time) will be billed in whole minute increments and that any partial minutes will be rounded up to the nearest whole minute. For calls, time is calculated starting from the time a receptionist receives or initiates the call and ending when the call is transferred through to someone, or to voicemail, or otherwise disconnects because the call is over (and includes time when callers are on hold waiting to be transferred and outbound ringing time), as well as any time a receptionist spends completing information about the call after the caller has hung up or that the Company spends performing other work on your account. Client agrees that the Company may, and reserves the right to, utilize one or more conversational artificial intelligence agents or services (the “AI Agent”) to answer and respond to calls, texts, and/or chats with Client’s callers and customers, and to otherwise support and supplement the Company’s staff and representatives in the provision of any Services, and that any time spent by the AI Agent initiating, answering or responding to calls, chats, or texts will be billed as set forth in the applicable Service Plan.  If Client does not want to utilize the AI Agent as part of the Services, Client may opt-out as set forth on the applicable Service Plan or by providing written notice to the Company at CUSTOMERSUCCESS@NEXA.COM.
(c) Event-based billing will be per call (inbound or outbound), per chat, per contract, per lead, or per text message (each, an “Event”), as set forth on your Service Plan.  Your Service Plan will specify charges for each Event or an allotted number of Events, and a charge for any overage of Events. The types of billable Events will be specified on the Service Plan. For Services billed on a per call basis, the Company reserves the right to bill the Client for inbound calls that are pre-recorded calls, robocalls, telemarketing calls, other unsolicited calls, and/or ‘dead-air’ calls. For Services billed on a per chat or per text message basis, the Company measures the Client’s number of chats or text messages based on the number of “engaged chats,” meaning any online interaction with one of the Company’s chat/text representatives or the AI Agent that starts when a Client’s website visitor engages a chat/text representative or the AI Agent for any reason, or billing may be based on “valid chats” in which a chat operator obtains a visitor’s name and contact information, as set forth in the applicable Service Agreement. If use of the AI Agent is included in the Services, the Company may bill per Event as set forth herein, or the Company may charge separate or additional fees for use of the AI Agent, as set forth in the applicable Service Plan.
(d) Some Service Plans include charges for system time.  System time is any time associated with processes (whether manual or automatic) that occur or are executed on the Client’s behalf and is billed in arrears. System time may be billed as a percentage of work and/or talk time or in such other manner as set forth on your Service Plan.
(e)  Fees.  Client may be charged fees to help defray certain direct and indirect charges, costs, fees and/or taxes incurred by the Company to provide the Services, depending on Client’s Service Plan and the resources provided to Client.  These fees are not mandated or imposed by law but are determined by the Company, may be billed on a per event or per minute basis, or as a percentage of other charges, and may be designated on your Service Plan and/or monthly invoice as one or more of the following:
— Set Up Fee.  A one-time Set Up Fee as outlined on the Services Plan, which Set Up Fee will be non-refundable.
— Service Fee.  A Service Fee contributing to the recovery of certain expenses related to provision of the Services based on a percentage of the Client’s monthly invoice and determined by the Service Plan and features selected by the Client. The Company reserves the right, upon notice to Client, to increase or change any component of the Service Fee.
— Holiday Fees.  Holiday-related fee for the following holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas
— Miscellaneous, Technology, Compliance or Telecom Fees.  A flat fee contributing to the recovery of certain telecommunication expenses related to provision of the Services, and/or certain expenses related to regulatory or compliance programs for security, privacy, cybersecurity, data storage and related issues, and/or technology, development of mobile applications, integration, access and related issues.
— Training Fees.  Fees contributing to the recovery of expenses relating to training and coaching of Company employees.
— Other Fees.  If noted on the Service Plan, the Company may charge fees for features that include, but are not limited to, voicemail boxes, use of the AI Agent, call transfer fees, additional phone number rental fees, reporting fees, portal and mobile app access fees, completed documentation or questionnaire fees, and encrypted SMS messaging fees.
PAYMENT; LATE CHARGES
Client will incur monthly charges and fees for Services associated with the Service Plan selected by Client for each whole or partial month during which Client’s Service Plan remains in effect and is responsible for paying all charges and fees for Services, plus any applicable taxes, duties, or other additional payments required by law.  Unless otherwise stated in a Service Plan, payment is due thirty (30) days from the invoicing date for each month’s Services. If stated in your Service Plan, payment is due on or before the start date indicated in the Service Plan, and then on or before the first day of each successive billing cycle following the start date.  If payment is not made within the designated time, or if the Company cannot charge the payment method on file with the Company for Client’s account for any reason, the Company reserves the right to suspend or terminate Client’s access to the Services.
If Client exceeds its Service Plan’s minutes in any given month, it will be charged for any additional minutes used during that month at the overage rate associated with the Service Plan, and partial minutes will be rounded up in accordance with Section 2(b). The Company reserves the right to change its charges or pricing plans, or adjust pricing for Services or any components thereof, in any manner and at any time.
The charges and fees associated with your account will be billed to your payment method in accordance with the above. Client authorizes the Company to charge all charges and fees on a recurring basis unless and until a Service Plan is terminated in accordance with Section 4.
TERM; TERMINATION
(a)  Unless otherwise stated in a Service Plan, any Service Plan subscription shall automatically extend on a month-to-month basis unless the Client terminates its Service Plan in accordance with this Section 4(a) by giving the Company a written cancellation request at least 1 month prior to your next invoice due date (unless you request a later cancellation date) or the Company terminates the Service Plan in accordance with Section 4(b).
UNLESS OTHERWISE STATED IN A SERVICE PLAN, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW ON A MONTHLY BASIS UNLESS TERMINATED IN ACCORDANCE WITH THIS SECTION 4.
(b) The Company may terminate your Service Plan at any time with thirty (30) days’ written notice. Your Service Plan may be terminated earlier and without any written notice if the Company determines in its sole and absolute discretion that (i) continuation of Services will adversely affect service to other customers, (ii) Client’s advertising is causing extreme fluctuations in call volume that adversely affects service to other customers, (iii) Client or its callers are abusive, disrespectful, or otherwise inappropriate to Company personnel, (iv) Client is in violation of any Federal Communications Commission rules, (v) a request from Client or its callers constitutes or otherwise relates to fraudulent or illegal activity or to a sexual or otherwise potentially illicit encounter, (vi) the credit information furnished by Client is inaccurate or Client is otherwise in breach of these Terms. The Company may investigate violations of these Terms and any conduct that affects the business of the Company or its provision of services to other customers, and in response may take any action it deems appropriate.  Client authorizes the Company to provide any information about Client to law enforcement, collection and credit agencies and consents to the Company responding to any subpoena, court order, or other court authorized request for information served on the Company without necessity to contest the request on any grounds.
(c) Subscription fees are non-refundable.  Client is responsible for paying all unpaid fees through the end of the current term. In the event of an early termination, Client will not be entitled to a refund for any portion of any subscription fees paid or owed.
(d)  If your Service Plan identifies a term that is different from the month-to-month term identified in Section 4(a), your Service Plan will be for that term, subject to Section 4(b), and if you choose to continue the Services after the expiration of the term stated in your Service Plan, then your Service Plan will be on a month-to-month basis as set forth in Section 4(a).
COMPANY PRIVACY POLICY.
The Company Privacy Policy, located at https://www.nexa.com/privacy-policy/, is incorporated in these Terms by reference.  Usage of the Company’s Services constitutes consent to be bound by the Company Privacy Policy. Use of the Services also constitutes consent to receive communications from the Company electronically via the Services, email, text message, or otherwise. Client will provide accurate, current, and complete contact information to the Company and will update that information as necessary when using the Services.
MODIFICATION.
(a) The Company may change or modify at any time: (i) this Site or the Services, including terminating, eliminating, supplementing, modifying, adding or discontinuing any content or feature or data or service on or available through this Site or the Services or the hours that they are available; (ii) the equipment, hardware, or software required to use and access this Site or the Services; and (iii) any fees or charges related to use of this Site or the Services.
(b) The Company may modify these Terms at any time, and the modifications shall be effective immediately upon posting on this Site. Client agrees to review the Terms periodically, and Client’s continued use of the Site and Services shall be deemed its acceptance of any modified Terms. If any provisions of these Terms are found to be unenforceable, the remaining Terms shall remain in full force and effect, and the otherwise unenforceable portion shall be amended to be enforceable to the greatest extent permitted by law.
USE OF THIS SITE.
Some countries may have laws that forbid participating in the activities offered on the Site or Services, such as a minimum age for using the Internet or entering into contracts like these Terms. Client is responsible for making sure it can use this Site and the Services in its location of residence. Continuing to use the Site warrants Client’s verification that it is permitted to use the Site and Services in its jurisdiction.
Access of this Site by Client outside of the United States is at Client’s own risk. Client is responsible for compliance with local, national