Training Example: Citizens Advice – Review the Data, Give Your Score & Compare to the Real AI Evaluation

This advice applies to England.
See advice for
See advice for Northern Ireland, See advice for Scotland, See advice for Wales
[H1] Welcome toCitizens Advice
[H2] Search for advice
[H2] Popular content
Make a donation
How changes to immigration rules might affect you
Get help with the cost of living
Grants and benefits to help you pay your energy bills
Claim compensation if your flight's delayed or cancelled
Check if you can pay less council tax
Car finance claims: What to do if you bought a car on finance
Check what benefits you can get
Extra money and help PIP entitles you to
[H2] Volunteer with us
Over 14,000 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice, want to find out more?
[H2] Policy, research and campaigns
See our latest campaigns
Read our policy research work
Find out about the impact of our advice
[H2] Find your local Citizens Advice
Enter your postcode or town

[H1] Your cookie settings
We add small text files called 'cookies' to your phone, tablet or computer when you use our website. We use 2 types of cookies:
essential cookies - we have to use these to make our website work
additional cookies - we’ll only use these if you give us your permission
You can see a full list of all the cookies we use.
[H2] Essential cookies
We add essential cookies to your device as soon as you use our website. Without them our website won’t work properly. You can block essential cookies in your browser settings, but you won’t be able to:
save your preferences, like the country you live in
fill in forms on our website
use our online chat service
log in, if you work or volunteer for us
[H2] Additional cookies
We won't add additional cookies unless you give us permission.

You can find out more about cookies and how to delete them on the Information Commissioner's Office (ICO) website.

[H1] Please make a donation today
People are facing unthinkable situations right now - but Citizens Advice is here to help.
As a charity, we're already helping millions of people each year. With your support, we can be there for even more.
[IMG: A smiling mother holding a child on a windy beach.]
[H2] Mariam's story
[IMG: A close up of a middle aged woman who is looking directly into the camera. She looks worried.]
After my husband died, our family income dropped. I got into lots of debt - even though I work long hours.
Mariam
Mariam is a support worker and mother of 3. After her husband died, she struggled to make ends meet and got into debt, despite being in full-time employment.
When Mariam visited Citizens Advice, our adviser realised she was entitled to double the amount of government support. We also helped her get the best deal possible on her phone, energy and childcare bills, and gave her a budget planner to help her maximise her finances.
Things are still tough, but Mariam now feels more positive about the future.
This support has really helped my mental health, and I feel more confident about managing my money.
Mariam
[H2] How your donation could make an impact
£10 could provide urgent telephone support for a family in crisis.
£20 could help make sure families facing eviction get the urgent help they need.
£50 could provide support for struggling families, so they don’t have to go to bed hungry.
Your gift can transform the lives of families facing their toughest times. Please consider making a regular gift to provide lasting help when it’s needed most.
[H2] Helping people through their toughest times
Millions of people are struggling with the cost of living. They’re facing a nightmare they never thought they would experience. With costs for food, housing and energy bills sky high, families are struggling to make ends meet. It’s stressful, isolating and frightening.
These increased costs affect us all, but for those in vulnerable situations they can be catastrophic. Every day we’re seeing thousands of people who need emergency support, people relying on food banks, and people who can’t afford the basic essentials.
Our advisers are a lifeline, providing expert advice and practical support to people like Mariam facing unthinkable hardship. Our teams are working flat out, but we can’t keep up with the number of people who urgently need our help.
Citizens Advice is a charity - we can’t do this alone. Your donation today could change a life - please help us be there for those facing their toughest times.
Disclaimer - The stories in our fundraising material are based on Citizens Advice clients. In some stories, we've changed identifying details and used actors to protect our clients’ privacy.

[H1] Our analysis of the problems people are facing
People face far more problems than they should because policy fails them. No-one sees that more than we do: we help more people with more problems than anyone else. That gives us a unique insight into the challenges people are facing today.
We use our evidence and insights to show decision makers where things aren’t working and make the case for change - so we can live in a society where people face far fewer problems.
[H2] Our focus areas
Our network of independent charities provide expert advice on key issues. Our policy research combines unique insight on the problems people face, and analysis of wider social and economic trends, to set out new ideas to improve policy for everyone.
[H2] Our latest data
All our insights start with people’s stories. From those stories, we build up a complete picture of problems in society. We can see which old issues are getting bigger and which new problems are just emerging - and can still be prevented. Find our latest insights on the most pressing problems people face.
Explore all our data.
[H3] Our Data Insights events
Our monthly Data Insights events showcase our frontline data from across the service, illustrating in real time how social and economic trends, alongside government policies, impact the lives of the people we help.
Each month we focus on a new theme and invite distinguished guest speakers to share their expertise with us; commenting on the political and economic landscape, and exploring opportunities to ease the pressure mounting on people from the rising cost of living.
For more information about our next event and to register, please visit our Eventbrite page. You can also watch back all our previous events.
[H3] Cost-of-living data trends
We're helping record numbers of people who need a food bank referral, who can't afford to turn on their heat or electricity or who've been made homeless. This is a key test for government policy: can it turn these trends around?
Cost of Living
Data
[H2] What we're saying
From our latest research to reports, here's what we're saying right now to push for change.
[H3] Frozen in place: Why the Government needs to move quicker to address energy affordability
Energy prices remain high, and households are experiencing record levels of energy debt. The government must introduce targeted bill support to recover living standards for those on low-incomes, and in particular households with children.
Energy
Research
[H3] Unravelling household costs: summary of Citizens Advice engagement work for the Child Poverty Strategy
Evidence and recommendations on household costs as a contributing factor to child poverty, drawn from roundtable discussions held for the government's Child Poverty Strategy.
Cost of Living
Research
[H3] Found anything yet? Exploring the relationship between Universal Credit claimants and their work coaches
This report examines the relationships between Universal Credit (UC) claimants and their work coaches. It makes recommendations on employment support and conditionality, complementing the government’s ‘Get Britain Working’ white paper.
Benefits and work
Research
[H3] Debt to society: what the network companies should do with their windfall profits
Citizens Advice has completed a review of the current set of price controls that apply to energy network companies. Despite improvements, companies are significantly outperforming.
Energy
Research
[H3] The National Red Index: how to turn the tide on falling living standards
The National Red Index tells us, for the first time, how many people nationally are in a negative budget. This is today's defining living standards issue. Here we set out what's driving negative budgets and what's needed to start turning the tide.
Cost of Living
Research
[H2] How we've made things better for people
We use our knowledge and evidence to campaign at the highest levels. Governments, regulators and companies have all made changes when we've shown them the evidence that policy can solve problems.
Since the pandemic, the government has adopted several of our recommendations, including extending the Universal Credit uplift and the suspension of the Minimum Income Floor for self employed workers.
[H2] Stories from the people we've helped
Millions of people come to us for help every year, each telling a story of systemic failure. Our clients are victims of poorly designed policies. Their stories drive our ambition to help every individual find a way forward, and also to fix the systemic problems which have led to them needing our advice in the first place.
Once we pay the bills and buy food there's nothing left. We're not sure what we are going to do as the prices are just going up for everything and we don't have any extra money coming in.
Sunthar
Read Sunthar's story
I can’t work anymore hours as I need to be home to take care of my grandkids. It’s got to the point where we’re borrowing money to get by as we just can’t afford to pay for everything. I’m really worried for the future.”
Michelle
Read Michelle's story

[H1] Benefits
[H2]
[H2]
Benefits - introduction
[H2]
Universal Credit
[H2]
Help on a low income
[H2]
Sick or disabled people and carers
[H2]
Child Benefit
[H2]
Support for mortgage interest (SMI)
[H2]
Bereavement and funeral benefits
[H2]
Armed forces and veterans

[H1] Work
[H2]
[H2]
Pay
[H2]
Sick pay
[H2]
Working hours and rest breaks
[H2]
Time off work
[H2]
Holidays and holiday pay
[H2]
Maternity and parental rights
[H2]
Negotiating with your employer
[H2]
Grievance meetings
[H2]
Disciplinary meetings
[H2]
Dismissal
[H2]
Redundancy
[H2]
Resigning
[H2]
After leaving your job
[H2]
Employment tribunals
[H2]
Discrimination at work
[H2]
Agency workers
[H2]
Flexible working
[H2]
Right to work in the UK
[H2]
Safety at work
[H2]
Children
[H2]
Detriment
[H2]
Getting a job
[H2]
Get help