Training Example: Meridian Energy – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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[H1] Welcome to Meridian

[H2] Giving you the power to make a difference

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Wind. Water. Sun.

We’re committed to doing good things with our energy, helping Aotearoa decarbonise and achieve a net-zero carbon future. Simply put, when nature thrives, we all thrive.

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Power for home

Doing the best we can for people and the planet.

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Power for businesses

Big or small, we know how to take care of business.

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Power for farms

We know power. You know farming. Let's talk.

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Power for home

Doing the best we can for people and the planet.

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Power for businesses

Big or small, we know how to take care of business.

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Power for farms

We know power. You know farming. Let's talk.

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[H2] The future is electric

At Meridian, we believe that decarbonisation is key for the future of our planet. We’re committed to doing good things with our energy, and helping you do good things with yours.

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Zero EV charging network
It’s no secret that we’re passionate about electric vehicles, so we’re building one of the country’s largest EV charging networks! We’ve rolled out over 200 EV charge points across Aotearoa already with more in the pipeline.

Find a charger near you

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EV home charging made easy
At Meridian, electric vehicles (EVs) get us pretty charged up. We’ve got an EV Plan for your home and your business. If you’re an EV owner, or soon to be one, we can answer your curly questions and get you sorted for home charging.

EV power plan

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Competitive solar buy-back
You’re guaranteed a buy-back rate of 17c/kWh for two years on our Solar Plan*, giving you peace of mind in times of rising cost of living. You’re putting your energy where it counts, taking control of your bill, and earning a bit of cash for your clean energy.

Solar Plan

* T&Cs and eligibility criteria apply. Residential customers only.

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Making power matter

[H4] When it comes to working with communities, we don’t stop at our generation assets. We consider ourselves lucky to partner and work with organisations who share our values and are making a difference all over New Zealand.

[H3] Kākāpō Recovery Programme

Kākāpō are a taonga species. Sadly, with just over 200 left, theses nocturnal, flightless parrots sit firmly on the endangered species list.
We work with the Department of Conservation (DOC) and Ngāi Tahu to help fund research and initiatives. The Kākāpō Recovery Programme aims to take the kākāpō off the endangered list and bring them back to their former glory.

About Kākāpō Recovery Programme

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[H3] Giving kids a kickstart with KidsCan

We believe that every child deserves a decent start at life. Currently, one in five kids in New Zealand live in hardship. KidsCan offer practical, hands-on assistance to thousands of children in schools up and down the country.

As principal partners of KidsCan, we work with them to make sure that kiwi kids have the essentials, so they have the opportunity for a better future.

About KidsCan

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[H3] Certified Impact & Transparency report

Explore the stories, projects and real-world decarbonisation impact being delivered across Aotearoa through our Certified Renewable Energy product. From community-led initiatives to practical emissions reductions, the 2025 Impact & Transparency Report showcases how funding is helping organisations take meaningful climate action.

View the 2025 report

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[H2] Why Meridian

[H3] All the energy we generate comes from 100% renewable sources – wind, water and sun.

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Energy you can feel good about
We’re a power company who believes in doing the best we can for people and the planet. We reckon it’s the only way forward for the future of our planet and we’re in it for the long haul.

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Award-winning customer service
Our locally based customer service team are friendly as and are experts at helping you manage your power. And, for faults and emergencies, we’re here for you 24/7.

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The Good Energy

We’re a power company that generates electricity from 100% renewable sources. But we know that the buck doesn’t stop there. We reckon that knowledge is power, and we’re keen to share ours. Check out all our tips, tricks, stories and articles about how you can join us on the mission to take care of our communities and our planet.

Read all articles

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Practical power saving tips to help you save

Here’s a few practical tips and tools to help you save power around the house. 

Read more

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Sustainable farming tips

Running machinery might be a necessity, but there are ways to cut back your usage to save power and money.

Read more

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Electric vs hybrid cars

Wondering what the difference is between hybrid and fully electric cars? We’ve listed the pros and cons for both.

Read more

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Forever Forests

We’re chucking on our gumboots and planting 1.5 million trees across New Zealand to offset our carbon emissions.

Read more

[H1] Help for businesses and farms

Browse the topics below for quick answers and helpful guidance on everything from billing to getting connected.

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Outages and faults

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Billing and payments

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Managing your account

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Plans and pricing

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Sustainability and renewable energy

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Moving, joining, and getting connected

[H2] Common questions

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I received an email to say my account is being moved to a new billing system, where do I find more info about this?

I received an email to say my account is being moved to a new billing system, where do I find more info about this?

Please visit our new system help and FAQ page which has been set up specifically for this change. It talks you through key aspects related to the change.

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I received an email about moving from Powershop to Meridian and have some questions

I received an email about moving from Powershop to Meridian and have some questions

We’ve created a dedicated help and support page to support you through this transition, which you can access here.
Please note that while your account remains with Powershop, Meridian won’t be able to assist with account‑specific enquiries. If you can’t find the answer you’re looking for on the page above, please contact Powershop directly via the live chat service on the Powershop website until you’ve been notified that your account has moved to Meridian.
Moves to Meridian will not begin until after 14 May 2026. You’ll be notified when your move to Meridian is underway, and again once it’s complete.

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I have no power, what should I do?

I have no power, what should I do?

If you're medically dependent and have no power, please follow your backup plan. In an emergency, call 111. Otherwise you can report an outage or fault to us by calling us on 0800 496 777, or directly through your network.
Some networks require you to contact them directly to report an outage or network fault. You can check which networks require you to contact them directly here.
If you have power but no hot water:
This could be a ripple relay issue (the device that controls your hot water electricity supply). It could also be that you have used all your hot water during a controlled period and need to wait for the network to restore power to your cylinder.
Before contacting us or your network, check that your circuit breakers haven't tripped. If everything looks fine, we can log a no hot water fault for you.
This type of fault is often related to your metering. Visit our Meter faults page to learn more, then call us on 0800 496 777.
If you just need a reconnection:
In many cases, we can reconnect your site in 30 minutes or less.
Visit our Reconnection page to see what's needed and get started.

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There’s a planned outage coming up, can I request a different date or time?

There’s a planned outage coming up, can I request a different date or time?

Although we cannot stop a planned outage from going ahead, we can request your network reschedule the outage if you have a good reason.
Often the network won’t be able to make changes, but we’re happy to pass the request on. If your network notified you directly about the planned outage, please reach out to them. Contact us if you would like to request a change to your upcoming planned outage.

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Can I upgrade or change my electricity meter?

Can I upgrade or change my electricity meter?

Yes. Visit our Metering page to learn about the different metering options and jobs available, along with what is needed from you to get started.   Some metering jobs can even be requested online.

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How do I update details or make changes on my business account?

How do I update details or make changes on my business account?

You may be able to update your details by logging into your account via our website or mobile app, so check there first.  If you can’t make the change online, contact us and we’ll help.  If your business name has changed but your NZBN is the same, we can update the name for you. Please email us to let us know that your entity name has changed.

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Can I change my payment date?

Can I change my payment date?

Yes, you can choose a preferred payment date. We’ll send your bill 14 days before that date each month.  Contact us via chat or email and let us know what date works best, and we’ll update your account.  If you need extra time to pay your current bill, you can extend your payment date by up to 7 days via by logging in via our website or mobile app.

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I have questions about my bill, how can I get help?

I have questions about my bill, how can I get help?

To see a breakdown explanation of one of our bills, please see our View / understand your bill page.
Your bill includes:
Usage charges: your kWh usage × your kWh rate
Daily fixed charges: your billing period in days × daily charge
Fixture charges, such as capacity or demand (if applicable)
Discounts (if applicable)
GST
Your kWh rate includes charges from the Network, Meridian, regulatory bodies, and the Government.
kWh = Kilowatt-hour
If your bill is higher than expected, there are a few common reasons why this might be:
Increased usage: You may have used more electricity than usual during this billing period.
Estimated readings: If your current bill is based on an estimate, it might be higher than your actual usage. Similarly, if a previous bill was underestimated, this one may be catching up.
Longer billing period: Sometimes, the billing period may be longer than usual, which can increase the total amount due.
We recommend checking the billing period and whether your meter reading was estimated or actual. Your bill will tell you this information on the 'Your usage' page.

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Can I add custom labels to identify my sites on my bill?

Can I add custom labels to identify my sites on my bill?

Yes. We can add custom identifiers like PO/GL codes or site names to help you identify each site on your bill.    If the same identifier applies to all sites, we can add a single label that appears on your bill.

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How do I view my bills and manage my account online?

How do I view my bills and manage my account online?

Start by visiting our website login page, or downloading our mobile app.  To log in, you’ll need to set up a password. Visit our login page to log in or reset your password. Make sure your email address is verified - we send a verification email when you first sign up with Meridian.  If you’re having trouble logging in, contact us via chat and we’ll help sort it out.  Only one email address can be used to log in. If multiple people need access, you’ll need to share the login credentials.
When you log in you can:
View and download transactions, invoices, and statements 
Track and download usage data 
View your balance and account details 
Update your payment method 
Change some account details 
Provide meter readings 
Update meter access details

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Can I give someone else permission to talk to you about my account?

Can I give someone else permission to talk to you about my account?

Yes. Email us their details (including who they work for, if relevant) and what permissions they should have.    If you're working with a third-party energy consultant, they may ask you to complete a Letter of Authority (LoA), which they’ll send to us.If you are raising a metering job, visit our Metering page. Some jobs can be raised online, and you will have the option to authorise the on site contact and/or your electrician to discuss the job.

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I received a rollover letter, what does it mean?

I received a rollover letter, what does it mean?

This means your current plan is coming to an end, and new rates are soon to be applied. We will endeavour to email you with your new rates at least 30 days before they take effect.

We will usually give you an option to move to either fixed or variable rates (depending on availability). The email will clearly state which option will apply by default.

If your site is Commercial and Industrial (C&I), also known as Time of Use (TOU), and your plan is coming to an end, please reach out to your Energy Partner (account manager).

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[H1] Power cuts & electricity outages

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The first, and most important, thing you should do during a power outage is to stay safe.

A power cut could be due to a widespread outage, or a localised fault at your place.If power lines are down or you see other dangers, keep well clear. Treat all electrical lines and wires as if they are live and deadly
Unplug potentially dangerous equipment like heaters
Tell your network company immediately. If you can’t reach them, call us at any time on 0800 496 496
If you ever feel your health is at risk due to a power outage call emergency services on 111 or get to a hospital.

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Planned outages

Sometimes, a power outage will be planned in order to carry out maintenance work. To minimise any inconvenience to you and give you as much time as possible to make alternative plans, we'll give you at least four business days' notice before any planned power outage.  If the outage is required more urgently, we’ll give you as much notice as possible.If you live or work in the Powerco network* and you also have an import/export meter (i.e. you export power back to the grid), it’s important that you turn off your generation equipment, one hour before the planned outage. You’ll need to keep it switched off until the power has been put back on – this is usually one hour after the end time which you can find on your planned outage notification. If you are unsure how to turn off your generation equipment please contact your installer.If you have an import/export meter in another part of the country, please contact your local network company below to find out if there is anything you need to do.*The Powerco network is the local network company in Coromandel, Manawatu, South Waikato, Taranaki, Thames, Taranaki ,Tauranga, Wairarapa and Wanganui.

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You may also lose power due to an overloaded circuit or faulty appliance.

You can reset the power by checking your switchboard and flicking any switches in the ‘off’ to the ‘on’ position. If that doesn’t reset the power (and you can’t easily identify the cause of the problem) then call us to register a fault. Never attempt to pull fuses or switches from your meter board – this must only be done by an experienced electrician. Because so many things can cause a power cut, keep a well-stocked emergency kit.

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Medical dependency

If someone in your household requires the use of mains electricity for critical medical support (uses an approved life support machine), and any disconnection poses a threat to their health or wellbeing, it’s important you let us know by completing and returning a medical dependency form.
You and your doctor or health provider need to complete the form which you can find on our page for Medically dependent customers.

[H2] Not a Meridian customer?

If you’re interested in becoming a Meridian customer, you can use our price estimator tool to get an idea of how much you’ll pay and the rates for your address.
If you want to become a Meridian customer, you can fill out our join form. It'll take you less than 10 minutes.

Join now for home
Join now for business

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[H1] Get a quote and join our residential Freedom Plan*

No fixed contract and no break fees.

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Get your power with a side of freedom

On our Freedom Plan, you can leave when you want to (but, psst! We reckon you won’t). Keep life simple with no fixed contracts, no break fees and no strings tying you down! We're all about making life easier for you. It's your choice, all the way!

Try us out

[H4] Looking for business or farm pricing?

Power for business

Power for farm

*T’s and C’s and eligibility criteria apply.

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Why Meridian?

[H4] All the energy we generate comes from 100% renewable sources - wind, water and sun.

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Energy you can feel good about
We’re a power company who believes in doing the best we can for people and the planet.

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Power up with our app
Check your bill. Track your power. Add your meter readings. Our app has all the handy information you need, when you need it.

Learn more

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Pay your own way
Whether you pay by credit card, debit card or direct debit; weekly, fortnightly or monthly, that’s fine with us. If you’re happy, we’re happy.

Pay bills

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[H2] Already a customer

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