Training Example: Sainsbury’s Bank – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H3] Bank by name, Sainsbury's by nature

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[H1] Travel money rate sale
Ends 9:30am on Monday 22 June 2026.
Explore with travel money

[H2] Discover our latest product offers

[H5] Get something to smile about with our pet insurance. T&C’s apply.*
Pet insurance provided by Pinnacle Insurance Ltd.
Defaqto 5* expert rated, applies to cover over £4000, Time Limited and Rabbit cover excluded.

[H5] Get up to 20% off travel insurance for Nectar members*
*Up to 20% discount applies when you tell us your Nectar card number. Discount does not apply to premiums for pre-existing medical conditions or enhanced gadget cover.
Underwritten by AWP P&C S.A. for core cover.

[H5] Get up to 32,000 Nectar points when you buy life insurance
Points are awarded in relation to the cost of your premium. Only choose a premium you can afford and the level of cover you require.
Provided by L&G.

[H1] Your journey to NatWest
Certain credit card, loans and savings accounts have now moved on to NatWest systems. If your account has moved to NatWest and you have any queries or need support, please contact NatWest.
You’ll find more information about the journey to NatWest on our dedicated webpage.

Your journey to NatWest

[H1] Customer support
If you previously held a credit card, loan and/or savings account with us and it hasn’t transferred to NatWest, you can find more information about the support available to you at sainsburysbank.co.uk/accountsupport.

Contact us

[H1] Important information about car & home insurance
We’ve entered into an agreement with Liverpool Victoria Insurance Company Limited (LV=), part of the Allianz Group, giving them the right to offer replacement car and home insurance policies to our existing car and home insurance customers. Right now, there is nothing you need to do, and we can reassure you that your existing policy will not be impacted.  Your policy will remain in place with the cover you purchased, and you can still expect the same trusted service from us.
There is nothing you need to do just now; we will be in touch with more information about the change, and your options in the coming months.
If you have any questions, please follow this link to our frequently asked questions.
Our Pet, Life and Travel Insurance will continue to be available as it is today.

[H2] Financial Services Compensation Scheme
All of our savings products are covered by the Financial Services Compensation Scheme (FSCS). For further information about the compensation provided by the FSCS visit www.fscs.org.uk
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Protecting your money - A guide from the FSCS [PDF, 557Kb]
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[H2] Travel money terms and conditions

*Nectar members receive better exchange rates on single purchase transactions of all available foreign currencies. Excludes travel money card home delivery orders and online reloads. Exchange rates may vary depending on whether you buy instore or online. You need to tell us your Nectar card number at the time of your transaction. No cash alternative is available. We reserve the right to change or cancel this offer without notice.

[H2] Contact us

If you can't find an answer to your question using our help and support pages, you can get more information and contact details by selecting your product below.

[H3] Got a question or need some help with your Sainsbury's Bank product?

[H1] IMPORTANT INFORMATION
As of 1 May 2025, NatWest are now the legal owners of certain credit card accounts. On 3rd October 2025, certain credit card accounts moved on to NatWest systems. If your credit card account has moved to NatWest and you have any queries or need support please contact NatWest.
You’ll find more information about the journey to NatWest on our dedicated webpage.
If you previously held a credit card account with us and it hasn’t been transferred to NatWest, you can find more information about the support available to you at sainsburysbank.co.uk/accountsupport.

[H1] IMPORTANT INFORMATION
As of 1 May 2025, NatWest are now the legal owners of certain savings accounts. On 6 November 2025, certain savings accounts moved on to NatWest systems. If your savings account has moved to NatWest and you have any queries or need support please contact NatWest.
You’ll find more information about the journey to NatWest on our dedicated webpage.
If you previously held a savings account with us and it hasn’t been transferred to NatWest, you can find more information about the support available to you at sainsburysbank.co.uk/accountsupport.

[H2] Your top online banking questions

[H3] How to get a reminder of your username

If you’ve forgotten your username, you can request a reminder online.
Go to the online banking log in page and select “Forgotten your username?”, or use the link below.
Fill in your personal details and then hit the continue button.
We may need you to provide more information, if so please complete the additional fields which appear asking for your account details.
We’ll send your username to you by email. Please allow a few minutes for the email to arrive.
Forgotten your username
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If you’re still having issues logging in you can call us on 08085 40 50 60 select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun.

[H3] How to reset your password

If you’ve forgotten your password, you can reset it online.
Go to the online banking log in page and select ‘Forgotten your password?’ or use the link below.
Type in your personal details and then hit the continue button.
We may need you to provide more information, if so please complete the additional fields which appear asking for your account details.
From the drop down list you can choose to reset your password, online PIN or both.
Choose password and then let us know what you want your new password to be. We’ll then send you an authentication code to your mobile.
Once you’ve received your authentication code, type this in and hit confirm to complete the change. You’ll be logged in right away and can use your new details from your next log in.
[H5] Please remember:
Your password must be between 8 and 20 characters. It must contain at least one number and both lower and upper case letters.
Your online PIN must use at least 2 different numbers, not use four sequential numbers (like 123498) and not have more than two repeated numbers together (like 111983).
Forgotten your password
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If you’re still having issues you can call us on 08085 40 50 60* select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm Mon-Fri and 8am and 6pm Sat-Sun.

[H3] How to get a reminder of your username and reset your password

If you’ve forgotten all your log in details you can reset them online.
Go to the online banking log in page and select ‘Forgotten all your log in details?’ or use the link below.
Type in your personal details and then hit the continue button.
We may need you to provide more information, if so please complete the additional fields which appear asking for your account details.
Select the type of account you have from the drop down and complete the fields which appear.
We’ll send your username to you by email. Please allow a few minutes for the email to arrive.
At the bottom of the page you’ll be able to choose to reset your password, online PIN or both, from the drop down menu.
Fill in the new details you want to use and once you hit continue we’ll send you an authentication code to your mobile by text message.
Once you’ve received your authentication code, type it in and hit confirm to complete the change. You’ll be logged in right away and can use your new details from your next log in.
[H4] Please remember:
Your password must be between 8 and 20 characters. It must contain at least one number and both lower and upper case letters.
Your online PIN must use at least 2 different numbers, not use four sequential numbers (like 123498) and not have more than two repeated numbers together (like 111983).
Forgotten all your log in details
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If you’re still having issues you can call us on 08085 40 50 60* select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm Mon-Fri and 8am and 6pm Sat-Sun.

[H3] What you can do using online banking

[H5] When you manage your Sainsbury's Bank credit card online, you can:
Change to paperless statements
View your statements
View your balance, transactions and payment date
Make payments
Set up, view or change a Direct Debit
Request a balance transfer
Request to add additional card holders
Request to change your credit limit
Request a PIN reminder
Request a replacement card
Send us a secure message
[H5] If you applied for your loan on or after 10 December 2017, you can:
View the payments you've made
Check your payment date
View your loan documents (if you signed your loan agreement electronically)
Get in touch with us by secure message to change your Direct Debit, change your payment date or ask for an early settlement quote
[H5] When you manage your savings online, you can:
View savings transactions
Make a payment
Inter account transfer - move money from one of your Sainsbury’s Savings account to another
Account transfers
Transfer money to external accounts
Close your account

[H3] How to register for online banking

You can use online banking to manage your savings account and credit cards. Loans customers who applied for their loan on or after 10 December 2017 can manage their account online.
To register, you'll need to:
Give us your name, date of birth and postcode.
Tell us your loans or savings sort code and account number - you'll find these on your welcome letter - or your credit card number (the long number on your card).
Set up a username, password and online PIN.
Register

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If you’re still having issues you can call us on 08085 40 50 60* select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun.

[H3] How to get the credit card app

The app is available on Google Play
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and Apple App store
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. To use the app you will need to register for online banking
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[H2] Mortgages support
Find out how to get in touch about your mortgage

[H3] How can I contact you about travel money?

For a quick answer to your query, try our customer support section.
If you can’t find what you’re looking for, then you can contact us using the details below.

Lines are open
October to May:
Mon-Fri – 08:30 to 19:00
Sat – 09:00 to 18:00
Sun – 10:00 to 18:00
June to September:
Mon-Fri – 08:30 to 20:00
Sat – 09:00 to 18:00
Sun – 10:00 to 18:00

Order travel money & General enquiries
0330 022 4577

[H4] Travel money

[H4]
Complaints

Lines are open
October to May:
Mon-Fri – 08:30 to 19:00
Sat – 09:00 to 18:00
Sun – 10:00 to 18:00
June to September:
Mon-Fri – 08:30 to 20:00
Sat – 09:00 to 18:00
Sun – 10:00 to 18:00

Telephone
0330 022 4577

Address for written complaints
Sainsbury’s Travel money
Fexco
15 Galena Rd
Hammersmith
W6 0LT

Instore – please raise any queries with your local bureau in the first instance.

[H2] Car insurance support
For a quick answer to your query, try our customer support section. Or you can review some of the most common car insurance questions - see our frequently asked questions.

For car insurance policies taken out on or after 1 February 2017 and underwritten by one of our panel of insurers.

[H3] Contact us

Lines are open
Monday to Friday 9am–5.30pm, closed Saturday and Sunday (or, as stated below).

Customer queries
0345 266 1670**

RAC Breakdown Cover assistance
0330 159 8485**
Lines are open 24 hours a day, 7 days a week.

Car insurance claims
0344 600 9021**

Windscreen Cover claims (Comprehensive)
0344 600 9021**

WIndscreen Cover claims (Third party, Fire and theft)
0344 600 9021**
Lines are open 24 hours a day, 7 days a week.

Guaranteed Courtesy Car claims
0344 600 9021**
Lines are open 24 hours a day, 7 days a week.

Key cover claims
01737 334 254**
Lines are open 24 hours a day, 7 days a week.

Motor Legal Protection claims
0344 600 9022**
Lines are open 24 hours a day, 7 days a week.

Excess Cover claims
0344 517 0058
Monday to Friday 8am–9pm, Saturday 8am–6pm and Sunday 9am–6pm

[H5]
Complaints:

Lines are open
Monday to Friday 9am–5.30pm, closed Saturday and Sunday.

Telephone
0345 266 1670^

Address for written complaints
Freepost Sainsbury's Bank Insurance
PO Box 4996
WORTHING
BN11 9AT

[H3] How to get your policy information

If you’ve registered for our online car insurance portal, just log in and you’ll be able to see all your policy information including:
Policy documents
Start and renewal dates
Cover level
Insurance provider
Log in

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If you can’t find the information you need online then you can call us on 0345 266 1670**. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

[H3] How to renew your policy

From 1 November 2025, Sainsbury’s Bank will no longer be issuing renewal quotes in respect of existing policies. However, we will write to you, well in advance of your renewal date, with options available to you regarding your cover.
If you are offered a replacement policy from LV=, this will be a new policy and you will need to contact LV= once you have received your quote to discuss payment options and accept the quote.
If you have any questions you can call us on 0345 266 1670**. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

[H3] Making changes to your policy

It’s easy and there are no admin fees (saving you £25) when you make changes to your policy online. With our online portal you can:
Update your personal details
Change your vehicle details if you buy a new one
Change details of how you use your vehicle
Add or remove additional drivers
Cancel your policy - cancellation fee(s) may apply
Once you’ve logged in just select ‘Make a change’, which you’ll find within the ‘Your policies’ section. Select the change you’d like to make and click confirm. You can then give us your new information and get a new quote.

Log in

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[H3] Make a claim

[H4] We'll clear the road
To make our claims process as consistent and easy as we can for you, we work with Auxillis. They're specialists when it comes to car insurance claims and customer service. So when you call to make a claim on your main policy, their experts will go through how it all works with you, and make sure you don't hit any bumps along the way.
[H4] Who to call
[H5] If you're claiming on your main car insurance policy
Call our 24-hour helpline on 0344 600 9021.
We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobile.

If you're claiming on your RAC Breakdown Cover

From the UK
0330 159 8485

From France and Monaco
From a landline (free): 0800 290 112
From a mobile: 00 33 472 43 52 55

From the rest of Europe
From a landline: 00 33 472 43 52 55
From the Republic of Ireland: 1800 535 005

You'll need to replace the 00 at the beginning with 810 if you're in Belarus or Russia.
If you have hearing difficulties you can use a textphone to call by prefixing the number you need with 18001 for Typetalk. Or you can text 07855 828282.
[H5] If you're claiming on your Motor Legal Protection

0344 600 9022 for uninsured loss recovery and personal injury

0330 159 1205 for all other claims.
[H5] If you're claiming on your Key Protection
Please call 0344 856 2270 if you have purchased your policy from August 2024 onwards.
Please call our helpline on 01737 334 254 if you purchased your policy before August 2024.
[H5] If you're claiming on your Guaranteed Courtesy Car cover
Please call our 24-hour helpline on 0344 600 9021.
[H5] If you're claiming on your Windscreen Repair/Replace policy
Please call us on 0344 600 9021.
[H4] How to claim

Before you call us, call the police to get a crime reference number if you're claiming for theft or vandalism – or you think dangerous driving, drink driving or an uninsured driver was to blame.

Call us with your policy number to hand if you want to make a claim, or if something happens that you could claim for – even if you decide not to.

We'll take all the details of why you're claiming and what happened – there are a few tips below on this for you. We may ask you to fill in a claim form if we need more details.

We'll give you your claim number for next time you want to get in touch about your claim.

If you're claiming for something that was your fault, we'll deal with it all there and then for you. So if your car needs repairs, we'll arrange them through one of our authorised repairers. And if you need a courtesy car, we'll get that sorted too.

If you're claiming for something that wasn't your fault, we'll pass you directly to the insurer who manages your policy for you. They'll take over from there.

We'll let you know about any excess you have to pay towards your claim.
[H4] What details to give us

Your policy number

Your crime reference number if you have one

If you have an accident, take a look at our guide on what to do if you have an accident for a few tips and what details to jot down

If you're claiming for something where someone else was involved, let us know if they admitted they were to blame
[H4] For RAC breakdown cover
You'll need these details to hand when you call us:
The driver's name and pho

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[H1] Make the most of Sainsbury's Bank with Nectar offers

[H2] How it works
Include your Nectar card number when you apply for or buy a Sainsbury’s Bank product, and you can get money off or lower prices. It’s a little something extra for our Nectar members. What’s more, some of our products come with a one-off Nectar points bonus.

[H3] Join Nectar
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Not a Nectar member? No problem. Just download the Nectar app or register at nectar.com

[H2] Insurances

[H4] Pet Insurance
Nectar members get a guaranteed discount when you buy a new pet insurance policy. T&C’s and exclusions apply. * Pet insurance is provided by Pinnacle Insurance Ltd.

[H4] Life Insurance
Get up to 32,000 Nectar points± when you take out a new policy. Points awarded are based on your premium. Only choose a premium you can afford and the level of cover you need. Provided by L&G.

[H2] Travel

[H4] Travel money rate sale on now
Ends 9:30am on Monday 22 June 2026. Online orders only. Not available on sterling, travel money card home delivery orders and reloads or foreign currency bought instore. ††

[H4] Travel Insurance
Nectar members save up to 20% on travel insurance policies.^ T&C’s and exclusions apply. Underwritten by AWP P&C S.A. for core cover.

[H2] Further help

Taking advantage of offers is a great idea, but if you need more support then make sure to take a look at our cost of living hub. If you’re struggling with your finances and worried about an upcoming payment, please visit our contact centre and get in touch - we’re here to help.

[H2] Frequently asked questions

[H3] Where can Nectar points be used?

Nectar points could be spent at various partner retailers and businesses in the UK. Some common places where you could spend Nectar points include: Sainsbury’s, Argos, British Airways etc. Find out more at nectar.com.

[H3] When do Nectar offers change?

Nectar will tell you about offers that they think you'll like at nectar.com and in the Nectar app. If you often collect and spend points while you're out and about, the app is a handy way to have your offers with you, whatever your plans.

[H3] Do Nectar points expire?

Nectar points don't expire on their own, but if you don't use or earn any for a year, we'll assume you're not into Nectar anymore and will close your account.

[H3] How do I become a Nectar member?

Just download the Nectar app or register at nectar.com.

[H3] Where do I find my Nectar card number?

Your Nectar card number is the 11 digits on your Nectar card.

[H3] I don’t have a Nectar card yet, how do I find my Nectar card number?

You can access your Nectar card number by signing in to your Nectar account and seleting the 'Account' tab.

[H3] What are Nectar bonus points?

Bonus points are a special offer to help boost your points balance and get the rewards you want faster.

[H3] How do I find out my Nectar points balance?

You can see your balance by logging in to your account at nectar.com or by using the Nectar app. Your balance is also shown at the bottom of your Sainsbury's till receipt.

[H3] Terms and conditions

* Pet Guaranteed Discount for Nectar members
The discount is based on information related to you and the transactions you've made with Sainsbury's supermarkets and Sainsbury's Bank using your Nectar card. For more information go to sainsburysbank.co.uk/nectar.
†† Travel Money better rates for Nectar members
Nectar members receive better exchange rates on single purchase transactions of all available foreign currencies. Not avaliable on Sterling, excludes travel money card home delivery orders and online reloads. Exchange rates may vary depending on whether you buy instore or online. You need to tell us your Nectar card number at the time of your transaction. This offer is governed by English law and we reserve the right to change or cancel it without notice.
^ Travel Insurance up to 20% discount for Nectar members
Up to 20% discount applies when you tell us your Nectar card number. Discount does not apply to premiums for pre-existing medical conditions or enhanced gadget cover. You won't be eligible if you buy through a price comparison website. We reserve the right to change or cancel this offer without notice.
± Life Insurance up to 32,000 Nectar points
1) This offer is only available when you get a quote and buy a new Sainsbury's Bank Life Insurance or Decreasing Life Insurance policy direct from Sainsbury's Bank website or over the phone. Purchases through price comparison, cashback, voucher code and similar sites are excluded.
2) We award points based on your monthly premium. You'll get:
32,000 points (worth at least £160) if your monthly premium is over £30
22,000 points (worth at least £110) if your monthly premium is £20.01-£30.00,
16,000 points (worth at least £80) if your premium is £8.50-£20.00 or
10,000 points (worth at least £50) if your premium is under £8.50.
3) We'll add the points to your Nectar account after you've paid 5 months premiums, within the following 60 days.
4) You need to tell us your Nectar number when you apply.
5) We'll award points on no more than 2 policies per household in any 12 month period.
6) Sainsbury's Supermarkets Ltd award the points from this offer. No cash alternative is available.
7) This offer is governed by English law and we reserve the right to change or cancel it without notice.
Legal & General Assurance Society Limited Registered in England and Wales No. 00166055. Registered office: One Coleman Street, London, EC2R 5AA. Legal & General Assurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

[H1] IMPORTANT INFORMATION
Due to conflict in the area, please check FCDO travel advice before travelling to the Middle East.

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[H1] Travel Insurance
Flexible policies for UK and worldwide destinations.
Get a non-medical quote

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Get a medical quote

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Underwritten by AWP P&C S.A. for core cover.
Defaqto 5 star expert rated applies to Gold and Platinum cover only.
Need more information? Visit our customer support page

[H2] Get up to 20% off travel insurance for Nectar members*

[H2] What is travel insurance?
Before you jet off, consider protecting yourself against holiday mishaps with Sainsbury’s Bank Travel Insurance. Often referred to as holiday insurance, travel insurance could help cover the cost of any unexpected medical expenses or damaged personal items while you’re abroad. It could even reimburse you if you need to cancel a trip or cut it short.
Our travel insurance can be tailored to make sure you have the right level of cover in place. That means you can focus on what matters most – enjoying your holiday.

[H3] Why choose Sainsbury’s Bank?
Nectar members save up to 20% on all travel insurance policies. Discount doesn't apply to premiums for pre-existing medical conditions or enhanced gadget cover.*
Choose from Silver or our 5 star Defaqto rated Gold or Platinum cover
Cover up to £20million Emergency medical abroad if you choose Platinum annual or single trip cover
24/7 helpline available in case of medical emergencies
Cover for a wide range of pre-existing medical conditions

[H3] What about pre-existing medical conditions?
All Sainsbury’s Bank Travel Insurance policies can be tailored to cover many pre-existing medical conditions.
A pre-existing medical condition is an injury, illness, disease or other medical condition that happens before your holiday starts.
You need to declare it before you get your quote. You’ll also need to let us know about any new medical conditions that arise before your trip starts. And if the nature of a condition you’ve declared changes, you need to let us know about that too.

Learn more

[H3]
Compare travel insurance: which policy is right for you?
Wherever your adventure takes you, you should think about taking travel insurance too. Explore our travel insurance policies for your next holiday. Policy limits, excesses and exclusions may apply; please see the policy booklet for full details.

A great option if you're planning just one trip away
Find out more

Travel as many times as you like during the year, including cover for UK holidays
Find out more

Ideal for longer trips, covering travellers for up to 366 days cover
Find out more

[H3]
What does travel insurance cover?
Find out more about some of our key benefits and optional extras for ultimate travel protection.

[H4] Cruise cover
Cover for cruise-specific activities and risks

[H4] Winter sports cover
Cover for winter sports activities and equipment

[H4] Backpacker cover
Get cover for a backpacking adventure or round-the-world trip with our extended stay policy

[H4] Medical cover
Medical cover is included with our travel insurance, but what level of cover is right for you?

[H4] Family cover
Travel insurance for the whole family under one policy

[H4] Travelling over 55
Travel insurance if you’re aged over 55

[H3]
Helpful travel guides
Need help getting ready for your trip? We’ve got a whole host of useful tools and information for travellers.

[H4] Solo travel
Find out how to stay safe when traveling alone

[H4] Flying with children
Tips on making air travel with your little ones as fun and stress free as possible

[H4] All travel guides & tools
Browse all our travel guides and tools

[H3] Ready to get your travel insurance quote?
Whether you’re looking for comprehensive travel insurance or affordable holiday insurance for a single trip, we can help.
Buy travel insurance online or by phone so you can enjoy your well-deserved break knowing that you’re covered.

Get a quote

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[H3]
Already have travel insurance with us?
If you already have a travel insurance policy with us and need help with something, visit our customer support section.

[H3] Not a Nectar member?
No problem; just download the Nectar app or register at nectar.com.

[H3] Want to talk to us?
Call 0345 305 2622.
Sales and service lines are open 9am-5pm Monday to Friday. Closed weekend and Bank Holidays. Calls may be monitored or recorded. Calls are charged at local rates from landlines and mobiles.
Helpful phone numbers.

[H3] Terms and Conditions

* Up to 20% discount applies when you tell us your Nectar card number. Discount does not apply to premiums for pre-existing medical conditions or enhanced gadget cover. You won't be eligible if you buy through a price comparison website. We reserve the right to change or cancel this offer without notice.
Sainsbury's Bank plc, Registered Office, 33 Charterhouse Street, London EC1M 6HA (registered in England and Wales, no. 3279730) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Register no. 184514). Sainsbury's Supermarkets Ltd is an appointed representative of Sainsbury's Bank plc.

Sainsbury’s Bank Travel Insurance is sold and administered by Hood Travel Ltd, registered in England and Wales No. 08318836 at 2nd Floor, Dencora Court, Tylers Avenue, Southend-on-Sea, Essex, SS1 2BB. Hood Travel Ltd is authorised and regulated by the Financial Conduct Authority under Financial Services Register no. 597211.

The core elements of Sainsbury’s Bank Travel Insurance are underwritten by AWP P&C S.A., while the gadget cover is underwritten by AmTrust Specialty Limited. AWP P&C S.A. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Financial Services Register 534384). AmTrust Specialty Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Financial Services Register 202189).
Further information about these insurers can be found in your policy documentation.