Training Example: TRUE Fitness – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H2] Premium Cardio Starts Here

[H3] Sleek, modern innovations that uphold the TRUE Fitness standard of commercial equipment excellence.
[H3]
[H3]
Explore Cardio Series

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[H3] Featured Equipment
Cardio
Strength
Flexibility

[H5] Stryker Slat Treadmill

[IMG: A modern black treadmill with a blue accent line, touchscreen display, and sturdy handles on both sides, designed for home or gym use.]

[H5] Alpine Runner Incline Trainer

[IMG: A black stair-climbing exercise machine with handrails, a built-in touchscreen display, and the brand name TRUE on the side, set against a plain white background.]

[H5] Palisade Climber

[IMG: A black elliptical machine with blue accents, a digital display screen, and handlebars, designed for indoor cardio exercise. The brand name TRUE is visible on the side.]

[H5] Apex Cross Trainer

[IMG: A black stationary exercise bike with an adjustable seat, handlebars, and a digital touchscreen display, set against a plain white background. The brand name TRUE is visible on the frame.]

[H5] Apex Upright Bike

[IMG: A modern black treadmill with a large touchscreen display, safety key, and sturdy handrails, labeled “TRUE” on the side, positioned on a plain white background.]

[H5] Gravity Treadmill

[IMG: A black recumbent elliptical exercise machine with a seat, moving handlebars, foot pedals, and a large touchscreen display on the front. The brand name TRUE is visible on the seat and frame.]

[H5] Gravity Recumbent Elliptical

[IMG: A black elliptical exercise machine with a digital touchscreen display, moving handlebars, and foot pedals, branded TRUE. The machine is shown on a plain white background.]

[H5] Launch Elliptical

[IMG: A black recumbent exercise bike with a digital touchscreen display, adjustable seat with backrest, and pedals. The brand name TRUE is visible on the bike’s frame and seat back.]

[H5] Launch Recumbent Bike

[IMG: A black elliptical exercise machine with a digital display screen, moving handlebars, and blue accents on the base, shown on a white background.]

[H5] LateralX

See All Cardio Equipment

[H5] PLS–1400 Pendulum Squat

[H5] PLS–0800 Squat Press

[H5] PLS–0100 Chest Press

[H5] PLS–0200 Shoulder Press

[H5] SPL-1400 Abdominal Crunch

[H5] SPL-0300 Seated Leg Press

[H5] SPL-0100 Seated Leg Extension

[H5] FUSE-4000 Weight-Assisted Chin Dip Machine

[H5] SD-1002 Lat/Row Machine

[H5] TMS16000 4 Modular Frames With Triple Cable Crossovers

[H5] FT-900 Functional Trainer

[H5] XFW-8300 Dual Sided Weight Rack

See All Strength Equipment

[H5] TRUE Stretch Cage

[H5] TRUE Stretch Pro

[H5] TRUE Stretch Golf

See All Flexibility Equipment

[H5] Success Stories + Installs
[H2] Over 40 Years of Serving Commercial Facilities

[IMG: A row of black elliptical machines in a modern gym with large windows; a person is using one of the machines while the rest are empty. Bright natural light fills the space.]

[H5] YMCA/JCC

[H6] Frederick County YMCA

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This is more than just a Y purchasing equipment from a vendor; this is really about establishing a real relationship and understanding the needs of our Y and that we are eternally grateful for and really appreciate TRUE and how they approached this project.”
Chris Colville
Frederick County YMCA
Full Success Story

[IMG: A spacious gym with various weight machines and exercise equipment, bright natural light streaming through large windows, and a mural of fit athletes on a black wall in the background.]

[H5] Health Clubs

[H6] Westpark Fitness

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We needed equipment that would stand the test. We decided to go with TRUE Fitness; we looked at the market, saw what was out there, and felt that TRUE Fitness aligned with our values of ‘experience the difference’.”
Kevin Doyle
Westpark Fitness
Full Success Story

[IMG: Close-up of gym equipment with a metal bar, seen in front of a wall displaying Lindenwood University and a lion logo in a fitness center. Fluorescent lights and mirrors reflect the room.]

[H5] Education

[H6] Lindenwood University

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We are very excited about Lindenwood’s partnership with TRUE Fitness and knew the quality of the TRUE commercial equipment to become such a state-of-the-art facility for the students to access.”
Kelly Moyich
Lindenwood University
Full Success Story

[IMG: A large gym with several exercise equipment.]

[H5] YMCA/JCC

[H6] Edwardsville YMCA

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When we visited TRUE, our key goal was to develop a partnership, and for us, we really believe TRUE understood what we were doing as an organization and where we were coming from.”
Brandon Bell
Edwardsville YMCA
Full Success Story

[H4] We’d Love to Hear Your TRUE Fitness Testimonial
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[H1] Commercial Exercise Equipment
[H4] Why TRUE Fitness
Since our founding in 1981, TRUE Fitness has been guided by two core principles: build the highest quality commercial exercise equipment and support them with superior service. We continue to be the largest privately-held commercial fitness equipment manufacturer in the United States. We believe in doing business with integrity. That integrity applies to the high-quality, long-lasting materials we use to build our equipment and extends to our dedication to our customers and their needs.
We sell various types of commercial exercise equipment, including treadmills, stationary bikes, stretching cages, weightlifting machines, and more. Browse our collections to optimize your gym with gear that members will love using.
Learn more about our brands and the story that sets us apart.
More about Our Story

[IMG: A close-up of a persons legs running on a treadmill. The treadmill is branded with the word TRUE, and the person is wearing white athletic shoes with black and orange accents.]

[H5] Support

For Service & Parts requests, connect with our Support team, ready to assist you.
Contact Us

[IMG: A row of treadmills is lined up on a wood-patterned floor in a modern, spacious gym. Exercise equipment and large screens are visible in the background. The lighting is bright and the space is organized.]

[H5] Facility Planning

Our planning experts work with you every step of the way to create the best layout and combination of machines for your facility.
Learn More

[IMG: A man in a bright yellow long-sleeve athletic shirt uses a tablet in a gym, standing near exercise equipment with a focused expression.]

[H5] Resources

Any questions? Explore our FAQs for TRUE Fitness commercial equipment guidance, plus more.
View Here

[H3] Ready for theTRUE Experience?
Contact a Sales Representative
Looking for Home Fitness equipment? Shop Here

FAQs

[H1] How Can We Improve Your TRUE Experience?

[IMG: A modern industrial building with large windows, a visible TRUE sign, landscaped shrubs, and a well-maintained green lawn under a partly cloudy sky. A leafy tree stands on the left side of the image.]

Browse our most frequently asked questions. Can’t find the answer you’re looking for? Head over to our Contact page for a service request, registering a warranty, or a general inquiry – we’re happy to help.

About TRUE Fitness
Products
Maintenance
Warranty
Refunds & Cancellations
Octane

[H4] About TRUE Fitness

[H5]
How long has TRUE Fitness been in business?

Since 1981, Frank Trulaske, founder and owner of TRUE Fitness, has prioritized developing premium fitness equipment with superior service. TRUE Fitness grew from innovative treadmills to an expansive product portfolio and the largest privately-held commercial fitness equipment manufacturer in the United States. Learn more.

[H4] Products

[H5]
Where do I find my model and serial number?

The Product Serial Number can most commonly be found in the following places or refer to your modals warranty card or owner’s manual for specific locations of serial numbers:
Stretch Station: On the back of the footplate at the bottom of the machine
Strength Gym: On the back of the main (central) mast assembly
Bikes: On the bottom of the frame. Tilt machine to view serial #
Traverse Lateral trainer: On the bottom of the frame. Tilt machine to view serial #
Consoles: On the lower user’s right-hand side of the console cabinet
Elliptical and Spectrum: User’s front right cross-frame
Treadmills: Front where the power cord enters the machine
Alpine Runner: In-between the running frame and subframe located on a cross member on the user’s left-hand side

[H5]
How does a residential machine differ from a commercial machine?

Residential units are for home use only. They are designed to give your family years of trouble-free use. Retail units will often have a greater number of workout programs and user profiles than a commercial counterparts. Retail equipment has been optimized to work in the home setting and meet your family’s needs. Commercial units are used in gyms or higher-use facilities. They are typically larger and have been designed with premium materials and components for years of 8-plus hours of use per day. Commercial units may have a more streamlined offering of workout programs and user profiles compared to their in-home counterparts. TRUE Fitness may offer extended warranties for commercial cardio equipment when used in a retail environment.

[H4] Maintenance

[H5]
What do I use to lubricate my walking belt and deck?

To ensure your product warranty remains in effect, TRUE Fitness recommends only using TRUE Silax™ Lubricate on your treadmill. Silax™ Lubricant is specifically formulated and tested to work with TRUE Fitness walking belts and decks. To obtain pre-measured packets of TRUE Silax™ lubricant, call TRUE’s parts and service team at (800) 883-8783. We are available Monday – Friday, from 8:30 am – 5:00 pm CST.

[H5]
What is the correct procedure for applying the belt lubricant to the deck of a TRUE treadmill?

Full instructions for treadmill lubrication can be found in your owner’s manual in the chapter “Care & Maintenance.” Regular quarterly belt and deck lubrication will keep your TRUE Fitness treadmill running with peak performance and reduce the cost of ownership by keeping power consumption low.

[H5]
What do I do if my belt starts to track off to one side or pauses when I run on it?

Full instructions for walking belt alignment and tensioning can be found in your owner’s manual in the chapter “Care & Maintenance.”

[H5]
Is there any maintenance I need to be doing to my equipment?

TRUE Fitness designs all equipment to provide years of use with minimum maintenance to keep the equipment operation safe and efficient. Complete instructions for your specific TRUE equipment can be found in your owner’s manual in the chapter “Care & Maintenance.”

[H5]
What do I do if an error message appears on my TRUE treadmill?

First, record which error messages occurred. A captured photo of the display is often helpful. To clear the error code, you must cycle the unit power switch off for 30 seconds and back on to clear the displayed message. If the message comes back, contact TRUE’s parts and service team at (800) 883-8783 or email us at [email protected], the dealer you purchased your unit, or an authorized TRUE service provider.

[H5]
What if I need service on my TRUE Fitness product? Who do I contact?

If you bought your product from TRUE Fitness than we can provide service at no cost to you, as long as the unit is still under warranty. Call the TRUE Fitness technical service team at (800) 883-8783 or e-mail at [email protected] and have your product serial number available. If you bought your product from an authorized distributor/dealer then they can provide service at no cost to you if the unit is still under warranty. Contact your selling dealer or use our dealer locator located at truefitness.com to find an Authorized Dealer near you.

[H5]
Can I cancel an order once it’s been placed?

As a business selling products online our prices change in response to inventory, promotions, and demand from customers. This does mean an item can change in price after someone has purchased it. Sadly, we’re not able to adjust prices or offer a refund or credit for the price difference.

[H4] Warranty

[H5]
How do I register my warranty?

For warranty registration, fill out our warranty registration form or email us at [email protected]. A copy of delivery or proof of purchase may be required for units two years or older.

[H5]
Is product warranty transferable?

Limited warranty applies to the product only while the product remains in the possession of the original purchaser and is not transferable.

[H5]
What if I move outside of the United States or Canada?

Your TRUE Fitness warranty will still cover your parts warranty, although you may incur shipping charges on these parts. TRUE Fitness does not cover labor outside of the United States or Canada.

[H4] Refunds & Cancellations

[H5]
Can I receive a refund or credit if I see the product listed a lower price after I’ve purchased?

As a business selling products online our prices change in response to inventory, promotions, and demand from customers. This does mean an item can change in price after someone has purchased it. Sadly, we’re not able to adjust prices or offer a refund or credit for the price difference.

[H5]
Can I cancel an order once it’s been placed?

An order can only be canceled if the product has not been processed and shipped. You may choose to return the product once received.

[H4] Octane

[H5]
I lost my power supply, what do I do?

For a replacement power supply, please call 800.883.8783 or submit a request via the Service & Parts Request form.

[H5]
Where do I plug in my power supply?

On all products, the power input is on the right side of the unit as you face forward (toward the console).

[H5]
Console displaying error code 1, 2, or 3

This is a brake error, indicating that the servomotor may not be working properly.
Check the following items to resolve the issue:
Is the brake cable seated properly in the slot on the brake?  Make any necessary adjustments.
Is the brake cable cracked or broken?  If so, replace it with a new brake cable.
Are you able to manually move the brake?  Do the shoes move freely? Adjust as necessary.
If none of these adjustments resolved the brake error, contact Octane Fitness or your local dealer for assistance.

[H5]
Why is there no heart rate reading displaying on my console?

If you are wearing a chest strap:
Make sure it is snug against your bare skin at the bottom of your pectoral muscles with the Octane Fitness/Polar logo facing away from your body and right side up.
Moisten the back of the strap with water for better contact.
If you are using the digital contact grips:
Make sure that your hands are firmly grasping the grips and that you maintain a constant grip. If you let go, you will lose your heart rate reading.
Contact heart rate readings will override your chest strap reading.
Also, check the heart rate cable connection(s) on the console back (and at the bottom of the seat back on the xR6) to make sure the connectors are properly seated.

[H5]
Machine goes into pause mode during workout

This may result from the speed sensor being misaligned. Follow the instructions in your assembly instructions to remove the top cover, then test and align the speed sensor.

[H5]
Keypad buttons are not responding

The keypad may be faulty or a button may be stuck.
Follow these steps to identify the problem:
Run the keypad diagnostics by holding down Time +/- and Level +/- at the same time.
When D3 (Keypad test) is displayed, press Enter to start the test. (On older black models the test begins automatically.)
Press each button on the keypad and you should hear a beep. If a button does not beep, the key may be stuck or the membrane could have been damaged and will need to be replaced.
To exit the Keypad test, press Pause Clear two times.

[H5]
The roller wheels are noisy or causing a vibration, what should I do?

This is likely caused by a build-up of foreign material on the chrome rails and/or wheels. The problem may be fixed by cleaning the chrome rails and wheels. To do so, wipe down the chrome rails and each wheel with a dry cloth. If needed, use a mild soapy solution to remove excessive build up, then wipe with a dry cloth.
DO NOT use WD-40 or silicone spray. Use of such products will invalidate your product warranty.

[H5]
My machine is unsteady (wobbles) when I use it

It is likely that the levelers on the machine are not properly set for your floor. Try adjusting the position of the machine on your floor. If that does not help, refer to your assembly instructions for adjusting the levelers of your machine.

[H5]
I lost my user manual, how do I obtain a new one?

Manuals can be downloaded from the User Manuals section of the Services & Support page. If you cannot locate the manual you are searching for, please contact Customer Service at 800.883.8783.

[H5]
Heart rate reading seems inaccurate (too low/high)

You may be getting interference with another device in the environment, or you may have a faulty or discharged battery in chest strap.
Try the following and see if heart rate reading returns to normal/expected rates:
Replace the battery in the chest strap (if it is the style of strap where you can do this; some batteries are ‘built-in’).
Check the area and remove any devices that might be interfering, such as wireless phones, remote controls, or other exercise equipment with wireless heart rate capability.
If you are using the digital contact grips, make sure you are grasping the grips firmly and keeping your hands steady and in place.
Also, some individuals have a body chemistry that is not fully compatible with heart rate telemetry. Try the chest strap on another person to see if they are able to get a reading.

[H5]
How do I clean my Octane Fitness machine?

Exterior surfaces, tracks and rollers:
To clean plastic shrouds, handlebars, pedals, tracks and rollers, Octane Fitness recommends using a mild soap/water solution and a clean, dry cloth. Apply cleaning solution directly on the cloth before wiping down the machine. Thoroughly dry machine with a clean, dry cloth or paper towels.
Important: Never spray cleaning solutions directly on the machine, and never use cleaning solution on the consoles or PVS. Do NOT use WD-40® or any type of silicone spray on the racks or rollers. If used, it can cause an increase in squeaking.
Consoles and PVS:
To clean consoles and PVS displays, use a clean, dry microfiber cloth to remove excess sweat, moisture and debris.
Important: Keep liquids away from console, and do NOT spray cleaners directly onto console or get moisture into any openings. Do NOT use aerosol sprays, solvents, abrasives or gym wipes on the console.

Cardio

[H1] Keep Your Facility Running & Exercisers Engaged
View Cardio Equipment

[IMG: A woman in athletic wear runs on a treadmill indoors, looking forward with focus. She wears a white sports bra, dark leggings, a smart watch, and has her brown hair tied back.]

[H2] Commercial Cardio Machines
Our team of engineers and product developers is committed to keeping a pulse on the fitness industry and providing the most innovative and user-friendly machines on the market. Help your facility stand out with our cutting-edge suite of commercial cardio machines that will keep users coming back.
When you manage a gym, having various options for commercial cardio machines keeps a wide range of users engaged in exercising. TRUE Fitness has numerous selections, including treadmills, bikes, ellipticals, and climbers.

[H3] Cardio Series
Four cardio series designed and curated to meet the needs of your facility, whether you’re looking for high-performance or dependable equipment for all ages.

[IMG: A group of six people exercise indoors on treadmills and stair climbers by large windows, wearing athletic clothing in a brightly lit gym.]

[H5] Vapor Series

Learn More

[IMG: Three people exercising indoors; two women use stationary bikes while a man on the right uses an elliptical machine. All are wearing athletic clothing in a well-lit gym with large windows.]

[H5] Apex Series

Learn More

[IMG: A group of people exercises on treadmills in a brightly lit gym with large windows. The individuals are running or walking, wearing athletic clothing, and facing forward on the machines.]

[H5] Gravity Series

Learn More

[IMG: Three people exercise on treadmills while one person uses a stationary bike in a bright, spacious gym with large windows and white walls. All are wearing athletic clothing and focused on their workouts.]

[H5] Launch Series

Learn More

[H2] Explore Our Commercial Cardio Equipment

[H5] Filter Cardio Products by:

[H3] Types
CardioTreadmillsEllipticalsBikesClimbersRowersConsoles
[H3] Series
CardioVapor SeriesApex SeriesGravity SeriesLaunch SeriesReset Filters

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[H2] Proud Ecofit Partner

Enjoy quick connectivity with Ecofit – a built-in service on UNITE touchscreen consoles. Gain instant access to fleet health and performance analytics without additional devices, installations, or third-party platforms.
Key Benefits of the Ecofit + TRUE Integration:
No add-on hardware required – Ecofit is built into UNITE touchscreen consoles from the start.
Real-time data monitoring – track usage trends, identify underperforming equipment, and optimize floor layouts.
Proactive service alerts – stay ahead of maintenance issues with automated notifications.
Centralized asset management – easily manage all TRUE cardio equipment through Ecofit’s cloud-based dashboard.
Learn More

[H5] More TRUE Fitness Commercial Equipment
[H2] We’ve Got You Covered

[IMG: Two people work out on strength training machines in a bright, modern gym. One person does a chest press, and the other performs a shoulder press. Both are wearing athletic clothing.]

[H5] Strength Equipment

Designed to fulfill every need from facilities big and small with plate loaded, functional trainers, racks, benches, and more.
Learn More

[IMG: A woman in a pink tank top and blue leggings stretches her arm while holding onto a black metal exercise structure in a gym with large windows.]

[H5] Flexibility Equipment

Durable, self-contained flexibility equipment to properly stretch and reduce risk of injury.
Learn More

[H3] Ready for theTRUE Experience?
Contact a Sales Representative
Looking for Home Fitness Equipment? Shop Here

Flexibility
TRUE Stretch Cages

[H1] Dedicated Place to Stretch
Explore Flexibility Equipment

[IMG: A woman in a pink tank top and blue leggings stretches her arm while holding onto a black metal gym structure in a bright, modern fitness studio.]

Give your users a dedicated place to stretch with TRUE’s commercial flexibility equipment. Our stretch cages promote proper warm-ups and cool-downs, keeping your clients healthy and in top shape. TRUE’s flexibility equipment comes with easy-to-read placards that teach users how to properly stretch different muscle groups, improve flexibility, and lessen the risk of injury during their workouts. Shop flexibility equipment with TRUE Fitness and enhance your facilities with a pre- and post-workout option.
[H2] Explore Our Commercial Flexibility Equipment
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[H5] More TRUE Fitness Commercial Equipment
[H2] We’ve Got You Covered

[IMG: A woman in athletic wear runs on a treadmill indoors, focused on the monitor in front of her. She has a ponytail and is wearing a white sports bra, dark leggings, and a smartwatch.]

[H5] Cardio Equipment

Keep users engaged with our dynamic fleet of treadmills, ellipticals, bikes, and climbers
Learn More

[IMG: Two people work out on strength training machines in a bright, modern gym. One person does a chest press, and the other performs a shoulder press. Both are wearing athletic clothing.]

[H5] Strength Equipment

Designed to fulfill every need from facilities big and small with plate loaded, functional trainers, racks, benches, and more.
Learn More

[H3] Ready for theTRUE Experience?
Contact a Sales Representative
Looking for Home Fitness Equipment? Shop Here