Training Example: CivicActions – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[IMG: Capitol building to represent government services that build public trust]
[H1] We help government deliver trusted public services through open technology and design.
See our work
[H2] Trusted by organizations that serve the people.
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[H2] Digital first. Data driven. Human centered.
Bringing government services up to today's standards requires new ways of thinking and working.We can help you improve how people, process, and technology work together at your agency for lasting digital transformation.
[H3] Web & CMS
[H3] IT & Service Modernization
[H3] Product & Design
[H3] Security & Compliance
[H3] Data Services
[H3] Workforce Development
Explore Services
[H2] Resilient agencies. Accessible services. Happier people.
Working for the greater good is in our DNA. From healthcare to science to education and beyond, we partner with agencies to solve hard problems and improve outcomes for government and the public.
[IMG: 3 Veterans in uniform talking together]
U.S. Department of Veterans Affairs
[H2] Helping Veterans access care and benefits online
We joined the modernization effort at VA to implement a modern Drupal content management system and empower a Veteran-first approach to online healthcare.
[IMG: Two adults studying with a laptop and paper notebook]
U.S. Department of Education
[H2] Modern learning platforms for adult education practitioners
We streamlined a mix of legacy federal websites into a modern, secure platform to support the adult education community — and now we provide ongoing support and improvements.
[IMG: An older gentleman holds a bouquet of flowers in his right hand, while his left hand circles the waist of a young girl next to him who is presumably his granddaughter.]
Centers for Medicare and Medicaid Services
[H2] Improving the online experience for Medicare beneficiaries with WECMS
We are working to re-platform and redesign legacy systems for CMS, making it easier for millions of people to get the benefits they need.
[H3] View more work
[H2] “CivicActions always looked for the optimal solutions to difficult problems and improved constantly on delivered functionality. They responded with agility, creativity, and skill to any challenge that was thrown at them.”
Katrina Barry, Contracting OfficerNational Science Foundation
[H2] Learn with us.
Thoughts and takeaways from our work in the field.
[H3] Designing a Veteran-first online experience
How we help VA deliver consistent and useful information
[H3] Improving the ATO process with Compliance as Code
Better and faster security for government IT systems
[H3] One Drupal platform, multiple government products
[H3] A community of practice for government accessibility
Explore posts and videos
[H2] Our people make the difference.
We are leaders in civic tech and design, committed to working in ways that make life better for our clients and each other.Meet our team
[IMG: Large group of smiling CivicActions team members on a video call.]
[H2] Let’s build a public success story.
Get in touch to start.Put us to workJoin our team

[H1] Government services that build public trust
At its core, digital transformation is about improving the customer experience of government. We use thoughtful design and open source technologies to help you deliver modern public services that put people first.
[H2] Services page sections in sidebar
Web & CMSIT & Service ModernizationProduct & DesignSecurity & ComplianceData ServicesWorkforce DevelopmentWEB & CMS
[H2] Accessible and secure government websites at scale
Government websites have complex information and diverse user groups, but they can be made surprisingly usable and maintainable. We can help you plan a content strategy that merges business goals with user needs (and makes life easier for your staff!) then build a flexible and secure content management system that will grow with you into the future.
[H3] How we’ve helped others
U.S. Department of Veterans AffairsBuilt a modern CMS for VA.govCenters for Medicare and Medicaid ServicesDesigned a user-friendly health journey for seniors
[H3] How we can help you
Accessibility consulting and trainingResearch and discoveryCMS development and migrationUser experience and visual designCustom front end developmentContent design and strategyMaintenance and supportCloud infrastructureProduct managementAgile delivery managementIMPROVE YOUR WEBSITEIT & service modernization
[H2] Modernization of legacy government systems and services
Outdated systems and paper-based processes make it hard for agency staff to efficiently meet the needs of people who depend on you for critical government services. We help you transform your legacy applications and improve your workflows using human-centered design, automation, and scalable, secure infrastructure.
[H3] How we’ve helped others
California Child Welfare Digital ServicesProvided DevOps support for child welfare systemsNew York Metropolitan Transit AuthorityConnected Drupal and the Internet of Things to power digital signage
[H3] How we can help you
Research and discoveryService designCloud adoption and migrationDevSecOpsSite Reliability Engineering (SRE)Custom front end developmentInfrastructure and platform modernizationAccessibility consulting and trainingAPI design and cloud native developmentTechnology strategy consultingWORK SMARTERProduct & design
[H2] Human-centered problem solving and strategy
No matter what the challenge is, technology is only one part of the solution. Before building anything new, we work with you to define problems and desired outcomes, understand the customer and stakeholder ecosystem, decide on an approach that serves business goals and user needs, and make plans for facilitating adoption and measuring success.
[H3] How we’ve helped others
Centers for Medicare and Medicaid ServicesDesigned a persona-driven strategy for Medicare benefitsNational Science FoundationImproved user experience to support science research
[H3] How we can help you
Research and discoveryProduct managementCustomer experience and service designAccessibility consulting and trainingUser experience and visual designContent design and strategyBusiness and impact analysisAgile and Human-Centered Design trainingChange management consultingDesign a better futureSECURITY & COMPLIANCE
[H2] Modern security practices for continuous compliance and reliability
People want to know their government will keep sensitive information safe—but traditional compliance regulations are cumbersome and don’t provide an accurate measure of security. We help you “shift left” with automated processes that keep development and operations teams in sync, with security and compliance woven in from the start, for faster deployment of secure and stable code.
[H3] How we’ve helped others
Defense Security Cooperation AgencySupporting international peace partners with continuous complianceVarious agenciesHelping government automate federal compliance
[H3] How we can help you
DevSecOpsContinuous integration / deployment (CI / CD)Site Reliability Engineering (SRE)Continuous monitoring / automated complianceRapid / automated Authority to Operate (ATO)Continuous compliance / Compliance As CodeSecurity consulting and trainingFree and open source software (FOSS) securityRe-think securityDATA SERVICES
[H2] Open data sharing to drive evidence-based decisions
Government can serve people best when public data is open, discoverable, and usable. We can help you create a data strategy and comply with open data mandates using open source tools to aggregate, catalog, and standardize your data. Then it’s ready to use, by your staff or the public, to make informed decisions, track metrics, and power useful apps.
[H3] How we’ve helped others
Centers for Medicare and Medicaid Services (CMS)Supporting government transparencyWe empower federal agencies like CMS to reinstate ownership of their data on open data platforms and are working toward a future in which more public data accessibility can become a reality.Open data to search payments made by drug and medical device companies to medical providers
[H3] How we can help you
Data program strategyOpen data complianceResearch of data users and their needsData cataloging and maintenanceData platform migration / modernizationCustom search and analysis applicationsData visualizations and dashboardsHelpdesk support for your data platformData science and analysisBE DATA-DRIVENWORKFORCE DEVELOPMENT
[H2] Modern skills for an adaptable government workforce
Lasting transformation in government happens from the inside out. Organizational change is hard, but not impossible. We offer consulting and training to help your teams build skills in modern ways of working so your agency can increase resilience, save taxpayer dollars, and serve the public better in the digital age.
[H3] How we’ve helped others
Federal Acquisitions InstituteDITAP program certification for federal procurement officers
[H3] How we can help you
DITAP program certificationTelework consulting and trainingAgile and Human-Centered Design coachingTeam culture and performance coachingTechnology strategy consultingFree and open source software (FOSS) educationChange management consultingUPSKILL YOUR TEAM
[H2] Open standards. Inclusive practices. Better outcomes.
No matter what problem we’re solving, our core practices and communities power our work and align with current standards for government digital services.accessibilityagileDevSecOpsdistributed teamsdrupalhuman-centered designopen sourceopen datau.s. web design standards
[H2] Start building public trust.
Let’s create better government services.HIRE USCONTRACTING INFO

[H1] Work for the public good.
Join our team of talented and open-minded people working to build modern and accessible government services for all.See open positions
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CivicActions is a place to learn and grow with others who are passionate about putting people first. Learn how our multi-disciplinary teams use technology and design to bring government services up to today’s standards.
[H2] Who we are
CivicActions is built on a culture of openness, authenticity, and appreciation. We find inspiration in the things that make each of us unique, and we continually share and learn from each other. We are people first, striving to make the world better through our work, but also creating an environment that allows us to care for ourselves and each other.Learn about how we bring our humanity to work
[IMG: Small group of CivicActions team members smiling by a waterfall in Portland, Oregon]
[IMG: CivicActions team members having a group discussion at a company retreat in Boulder, Colorado]
[H2] What we look for
Hiring smart and friendly people is the most important thing we do for ourselves and our clients. We look for folks with high emotional intelligence and strong communication skills. We also believe that your willingness to learn and grow is as valuable as your existing skill set. We seek self-motivated, curious people who want to make a difference.Learn about our unique hiring process
[H2] What we offer
We believe people do their best work when they can be balanced, healthy, and happy. Our work environment is designed to support your personal and professional growth.
[H3] Health benefits
We offer a 100% company-paid national medical benefits plan option, with a range of choices and levels for employees and their dependents — including options for disability, mental health, life insurance, dental, and vision.
[H3] 401k program
CivicActions’ 401k program offers a range of investment options for building out a balanced portfolio — including socially responsible investment options to choose from.
[H3] Time off
Paid time off at CivicActions is flexible, and employees are encouraged to arrange their schedules as needed to remain balanced. We trust you to get your work done, while taking the time you need to care for yourself and others.
[H3] Remote life
Our team has been fully remote since the company’s founding in 2004, and we now work from over 90 cities across the U.S. and Canada (and even beyond). Moving and traveling are also easier with this distributed model.
[H3] Annual upgrades
We provide you with two annual stipends: a tech stipend to use on tools or equipment needed to perform your job and a professional development stipend for courses or resources that help you grow in your career.
[H3] Family friendly
We love our CivicActions families! New parents get 12 weeks of paid leave, and we support each other through the shifting responsibilities of working from home. (Kid and pet appearances on video calls are normal, too!)
[IMG: CivicActions was named one of the top companies for compensation in 2023 by Comparably]
[IMG: CivicActions was named one of the top companies for happiness in 2023 by Comparably]
[IMG: CivicActions was named one of the top companies for perks and benefits in 2023 by Comparably]
[IMG: Several CivicActions team members on a video call with their kids and pets]
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“I love the camaraderie at CivicActions. We share and learn from each other constantly. Instead of competition, it’s collaboration.”David SumnerAssociate Director of DevSecOps
[H2] Open positions
CivicActions is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Senior Product Manager
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[H2] Decided to apply? We’re rooting for you!
Here’s what to expect from our hiring process. We do our best to respect your time as we explore the possibility of adding you to our high-caliber team. Check out our tips on creating a noteworthy application.1
[H3] Application Review
Your application is reviewed by our hiring team and the folks who will be working with you.2
[H3] Workstyle Interview
The first interview helps us learn how you collaborate, problem-solve, and work as a team player.3
[H3] Skills-based Interview
This interview evaluates your qualifications for the specific role (technical, design, etc.)4
[H3] Deeper Dive
You may be asked to do a take-home assignment, simulation, challenge, or interview with a client.If all goes well, we will answer any questions and welcome you to the CivicActions team!
[H2] Explore our culture
[H3] Quickly shifting to distributed teams in government
Best practices for agency teams transitioning to telework
[H3] Improving scrum team flow on digital service projects
The 30-second ritual that helps us work better together
[H3] How our distributed team makes up for a year apart
[H3] What "fierce openness" can do for government
More posts and videos
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“I love the honest, collaborative atmosphere, and the way CivicActions prioritizes the well-being of team members.”Iris IbekweEngineer
[H2] Help us build the future.
Let’s create better government services together.See open positionsMeet our team

[H1] Work that makes a difference
Our work impacts the daily lives of millions of people. See how we’ve helped agencies build resilient services at scale.
[H2] Filter by service category
Web & CMSIT & Service ModernizationProduct & DesignSecurity & ComplianceData ServicesWorkforce Development
[IMG: 3 Veterans in uniform talking together]
U.S. Department of Veterans Affairs
[H2] Helping Veterans access care and benefits online
We joined the modernization effort at VA to implement a modern Drupal content management system and empower a Veteran-first approach to online healthcare.
[IMG: A woman types on laptop with stethoscope next to her]
Centers for Medicare and Medicaid Services
[H2] An Upgraded Experience with Drupal 10
We upgraded 8 sites to Drupal 10 for the Centers for Medicare and Medicaid Services (CMS) ahead of deadline. OpenACR (Accessibility Conformance Reporting)
[H2] Accessibility Accelerator
Modernizing the ACR (Accessibility Conformance Reporting) Process
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Centers for Medicare and Medicaid Services
[H2] Modernizing and Streamlining Cybersecurity Information
We worked alongside ISPG customers and stakeholders to design and build a searchable, user-friendly portal for cybersecurity information – making it easier for security personnel to keep CMS data and systems safe.
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U.S. Department of Veterans Affairs
[H2] Better Accessibility Through Alternative Text Validation
We updated VA.gov based on user research to create better alternative (alt) text in order to provide a more accessible experience for Veterans.Defense Security Cooperation Agency
[H2] A global professional networking platform for security practitioners
We redesigned and rebuilt the GlobalNET platform to enable secure international collaboration, and now we provide ongoing DevOps and IT support services.
[IMG: Older couple looking at a laptop to access medical benefits information.]
Centers for Medicare and Medicaid Services
[H2] Building an MVP for Medicare.gov with human-centered design
We did a fast-paced collaboration to submit deliverables in just 8 days, winning the design challenge to help CMS improve the customer experience of their websites.
[IMG: Two adults studying with a laptop and paper notebook]
U.S. Department of Education
[H2] Modern learning platforms for adult education practitioners
We streamlined a mix of legacy federal websites into a modern, secure platform to support the adult education community — and now we provide ongoing support and improvements.
[IMG: An older gentleman holds a bouquet of flowers in his right hand, while his left hand circles the waist of a young girl next to him who is presumably his granddaughter.]
Centers for Medicare and Medicaid Services
[H2] Improving the online experience for Medicare beneficiaries with WECMS
We are working to re-platform and redesign legacy systems for CMS, making it easier for millions of people to get the benefits they need.
[IMG: A man and a woman wearing protective wear look through goggles at a number of test tubes with different colored liquids.]
The National Science Foundation
[H2] A smoother path to scientific research and discovery
Using human-centered design and the latest Drupal technology, we helped NSF build a dynamic website to advance their mission.
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Georgia Board of Health Care Workforce
[H2] Using open data to power Georgia’s healthcare workforce
Using the DKAN open source open data platform, we built tools to help Georgia decision-makers plan for a resilient healthcare workforce.New York Metropolitan Transportation Authority
[H2] Better transit service with real-time data
Wrangling a vast network of real-time transit data, we used Drupal 8 and the Internet of Things to modernize digital subway signage in New York City.Federal Communications Commission
[H2] Building a modern web experience for FCC customers
In a fast-paced, comprehensive content migration, we applied Agile development and DevSecOps to modernize a legacy federal website.
[H2] More clients
Web & CMSDefense Security Cooperation AgencyU.S. Executive Office of the PresidentU.S. House of RepresentativesU.S. Department of the InteriorCalifornia Polytechnic State UniversitySan Francisco Department of the EnvironmentCity of Los AngelesDoctors Without BordersIT & Service ModernizationU.S. Department of Veterans AffairsGeneral Services Administration (data.gov)California Health and Human Services AgencyCalifornia Department of Motor VehiclesCalifornia Child Welfare Digital ServicesCity of Los AngelesProduct & DesignDefense Security Cooperation AgencyU.S. Executive Office of the PresidentU.S. House of RepresentativesDoctors Without BordersCity and County of San Francisco Human Services AgencySan Francisco Department of the EnvironmentCity of Los AngelesSouthern Poverty Law CenterSecurity & ComplianceCenters for Medicare and Medicaid Services Defense Security Cooperation AgencyFederal Communications CommissionU.S. Department of Veterans AffairsU.S. Department of JusticeGeneral Services Administration (data.gov)California Department of TechnologyData ServicesU.S. Department of AgricultureState of North DakotaState of Rhode IslandGeorgia Governor’s Office of Student AchievementCenters for Medicare and Medicaid ServicesWorkforce DevelopmentU.S. Department of Veterans AffairsU.S. Department of Housing and Urban DevelopmentU.S. Department of EnergyU.S. Department of Homeland SecurityFederal Acquisitions InstituteU.S. Citizenship and Immigration ServicesCalifornia Department of General ServicesCalifornia Department of TechnologyTransport Canada
[H2] Let’s build a public success story.
Get in touch to start.Put us to workJoin our team