Training Example: MD Live, an Evernorth Company – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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[H1] fast, hassle‑free health care.

[H2] board-certified doctors. licensed therapists. now. that’s better.

See a doctor
Create my account

[H2] Using MD Live is as easy as one, two, three.

[H3] MD Live is dedicated to helping you get better and stay well. No surprise costs. No hassle.

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[H2] Step 1
Create your account

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[H2] Step 2
Request your visit

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[H2] Step 3
Talk to a doctor

Certain urgent care conditions can be cared for through MD Live E-Treatment, which does not require a live visit with a doctor. Click here to learn more.

Start now

[H2] What does it cost?

[H3] Urgent Care
$0-89

[H3] Primary Care
$0 11Primary Care is available for select health insurance plans. If your plan participates, Wellness Screenings are typically covered with a $0 copay. If there is a charge, pricing is shown upfront, so there are no surprise costs.

[H3] Mental Health
$0-179for talk therapy 2 $0-299for psychiatry 32Pricing is for initial therapy appointment. Follow-up appointments just $140 before insurance.3Pricing is for initial psychiatry appointment. Follow-up appointments just $159 before insurance.

[H3] Dermatology
$0-95

Depending on insurance, copays for participating plans may be as low as $0. Pricing is always shown upfront so there are no surprise costs. Log in or create an account to view coverage and copay details.

[H2] We accept many major insurances.4
4Not all insurance plans cover all MD Live services.

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And more!

[H2] What we care for.

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[H2] Urgent Care
AllergiesBack & Joint PainBirth Control5Cold & FluCoughCOVID-19 (can prescribe FDA-approved Paxlovid antiviral for adults 18+)6DiarrheaEar PainErectile Dysfunction7FatigueHair Loss8HeadacheInsect BitesMedication RefillsPink EyeRashSinus ProblemsSleep IssuesSore ThroatUTI (Females, 18+)Yeast InfectionsAnd more

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[H2] Primary Care
Wellness ScreeningsRoutine CareAsthmaDiabetes (Type 2)Hair Loss8High Blood PressureHigh CholesterolObesity9Prediabetes10STIs11Thyroid IssuesAnd more

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[H2] Mental Health
AddictionsAging & Caregiver SupportAnxietyBipolarDepressionGrief & LossLGBTQ+ SupportLife ChangesObsessive Compulsive Disorder (OCD)Panic DisordersParenting SupportPhobiasRelationship IssuesSeasonal Affective Disorder (SAD)Stress ManagementTrauma & PTSDAnd more

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[H2] Derm­a­tology
AcneAlopecia (Hair Loss)BoilsCold SoresCystsDermatitis (Including Maskne)EczemaFolliculitisFungal Skin InfectionsHivesKeratosisRosaceaSkin Pigmentation DisordersSuspicious Spots & MolesWartsAnd more5Available in pill, patch, and ring forms as medically appropriate for females 18 and older.6MD Live doctors can prescribe the antiviral, Paxlovid, in the treatment of COVID-19 to patients ages 18 and older when medically appropriate. MD Live doctors cannot prescribe Molnupiravir or other medications beyond Paxlovid in the treatment of COVID-19.7Treatment for erectile dysfunction is not permitted through telehealth in North Dakota.8a8bMDLIVE doctors cannot treat hair loss conditions that require an in-person evaluation.9Anti-obesity medications (e.g., Zepbound, Wegovy, Saxenda, Contrave) are available at the doctor’s discretion, except in the following states - Florida, Louisiana, Mississippi, and New Jersey. These medications are only available through a Primary Care Routine Care visit and cannot be prescribed during any other type of MDLIVE visit (e.g., Primary Care Wellness Screening, Urgent Care, etc.).10Prescriptions are available at the doctor’s discretion when medically necessary.11MDLIVE doctors cannot treat conditions that require in-person care (e.g., gonorrhea, syphilis, HIV, hepatitis C) and may determine certain STI conditions cannot be treated through telehealth, based on their discretion.

Learn more

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[H3] convenient care for men’s physical and mental health needs.

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[H3] supporting women’s unique health needs at every stage.

[H2] Reliable health care starts with quality doctors.

[IMG: Reliable health care starts with quality doctors.]

Our national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and therapists provides personalized care for hundreds of medical and mental health needs.MD Live board-certified doctors and licensed therapists have an average of over 10 years of experience.MD Live also boasts one of the industry's highest Net Promoter Scores, and 9 out of 10 people would recommend us to their friend and family members.MD Live doctors and therapists are friendly, caring, compassionate, and experts in caring for patients by phone or video.

See a doctor

[H2] Frequently asked questions.

What is MDLIVE?MDLIVE offers reliable 24/7 health care by phone or video. Our national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and therapists provides personalized care for hundreds of medical and mental health needs. MDLIVE is dedicated to helping you get better and stay well. No surprise costs. No hassle.
Have an appointment from the comfort, privacy, and convenience of home or wherever you are, whenever you need care – nights, after hours, weekends, and holidays. MDLIVE offers urgent care, primary care, mental health appointments with licensed therapists and board-certified psychiatrists, as well as dermatology services, and more. All MDLIVE doctors are board-certified and state-licensed, with an average of 15 years of experience, and are available by phone or video. Specially trained in telehealth, our network of providers is committed to helping you with reliable, trusted care without the hassle of long wait times to see a doctor or driving to an in-office appointment. You'll receive reliable, trusted care from the safety of home without having to wait with strangers in a waiting room. MDLIVE has two National Committee for Quality Assurance certifications and is accredited by the American Telemedicine Association. Best of all, nine out of 10 people would recommend MDLIVE to their friends and family in need of a doctor's appointment.Dermatology, General, Mental Health, Primary Care, Urgent Care
Is MDLIVE appropriate for every condition?No. Urgent Care, Primary Care, Mental Health, and Dermatology are designed to handle non-emergency medical and mental health conditions.
Urgent Care can often substitute for a doctor's office, urgent care clinic, or emergency room visit for common conditions like the flu or pink eye.
Primary Care provides care for non-urgent medical concerns and ongoing conditions such as type 2 diabetes, asthma, and high blood pressure. Primary Care is for adults 18 years and older.
Mental Health provides care for hundreds of non-emergency concerns like anxiety, life changes, divorce, and depression. However, if you are experiencing an emergency or crisis situation, need ADHD stimulant medication, or any condition that hinders normal day-to-day activities, we suggest visiting an urgent care center or emergency department.
Dermatology provides care for non-emergency hair, skin, and nail conditions. While most issues can be successfully treated through MDLIVE, your dermatologist may determine that an in-office diagnostic or procedure is needed for a more accurate diagnosis or to best address the condition.
You should not use MDLIVE if you are experiencing a medical or mental health emergency. In the case of a life-threatening medical or mental health emergency, dial 911 immediately.Dermatology, General, Mental Health, Primary Care, Urgent Care
How do I create an account?The fastest way to create a new account with MDLIVE is to click CREATE MY ACCOUNT below or located on the top right of the navigation bar.
Go to the MDLIVE Homepage.
Click on “Create my account.”
Fill in your details to log in and schedule an appointment.
CREATE MY ACCOUNTGeneral
What are the most common conditions you care for?Urgent Care is a reliable and affordable alternative to urgent care clinics for more than 80 common, non-emergency conditions like flu, sinus infections, pink eye, ear pain, and UTIs (Females, 18+).
Primary Care can help with wellness screenings and ongoing conditions such as type 2 diabetes, asthma, and high blood pressure.
MDLIVE therapists and psychiatrists can help with anxiety, stress, depression, and other mental health conditions resulting from relationships, home, work, or other life events.
Dermatology provides care for nagging skin, hair, and nail issues such as acne, alopecia, eczema, fungal infections, and suspicious spots or moles.
Click here to see the full list of conditions we care for.Dermatology, General, Mental Health, Primary Care, Urgent Care
Can I choose my doctor or therapist?If you are seeking medical care for illness or injuries, you can choose to see the first available doctor or make an appointment for a specific date and time with a provider you select using the doctor profile information available on MDLIVE. MDLIVE board-certified doctors have an average of 15 years of experience.
Schedule Primary Care visits with a board-certified doctor for preventive wellness screenings and routine care. You can see the same MDLIVE doctor for each appointment so your doctor can get to know you and your health and wellness needs.
All Mental Health appointments, including talk therapy, are scheduled in advance with a therapist or psychiatrist you select. You can choose the same provider for every appointment or switch at any time.Dermatology, General, Mental Health, Primary Care, Urgent Care
When can I start using MDLIVE?You can start using MDLIVE immediately after you create your free account. If you are required to pay for your appointment, you will only be asked for your credit card information when you get care from a doctor or therapist. Be sure to fill out your medical history profile to better prepare your MDLIVE doctor or therapist for your appointment.Dermatology, General, Mental Health, Primary Care, Urgent Care
When is MDLIVE available?Urgent Care doctors are available 24/7/365, including weekends and holidays, to provide on-demand care for illnesses and injuries. Appointments scheduled with specific providers, including talk therapy and primary care appointments, are subject to the provider's availability. To provide convenient options that fit your schedule, evening and weekend appointment times are typically available for all services.Dermatology, General, Mental Health, Primary Care, Urgent Care
Where is MDLIVE available?MDLIVE is available anywhere in the United States* and Puerto Rico. With our national network of board-certified doctors, you can ensure that each doctor available to you is fully licensed to practice medicine in your state.
*Availability of phone visits varies in accordance with state regulationsDermatology, General, Mental Health, Primary Care, Urgent Care
How much does it cost to use MDLIVE?Creating an account is free. If you have MDLIVE services from your health plan or employer, your appointments could cost as little as $0, depending on your benefits. If you are required to pay, you will only be charged after you schedule an appointment and your appointment time and payment information are confirmed. MDLIVE accepts most major credit and debit cards.

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General, Urgent Care, Mental Health, Dermatology, Primary Care
Can MDLIVE be accessed on mobile devices?Yes, MDLIVE can be accessed on most mobile devices with an Internet connection. Our MDLIVE Mobile App is available for download in the iTunes Store and the Google Play Store.

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Activate, Dermatology, General, Mental Health, Primary Care, Urgent Care
I have a question that isn't listed here. Can you help me?Don't see your question? Don't worry. Just call us at 1.800.400.6354. We have highly trained health service specialists standing by to take your call 24/7/365.Dermatology, General, Mental Health, Primary Care, Urgent Care
Can MDLIVE doctors prescribe medication?Yes, if your MDLIVE doctor believes medication is warranted, they can write a prescription and send it directly to the pharmacy of your choice. MDLIVE does not guarantee a prescription will be written; that is at the discretion of your doctor. Please be aware that we do not prescribe controlled substances (e.g., narcotic medications, anxiolytics, stimulants), nor do we prescribe certain other medications (see full list here).Dermatology, General, Mental Health, Primary Care, Urgent Care
Is MDLIVE safe and private?Yes. Confidentiality is a respected part of the MDLIVE Code of Ethics. We take your privacy very seriously. Laws, including the HIPAA Privacy Rule, are also in place to protect your privacy and personal health information. MDLIVE can share your information with your PCP in accordance with applicable state and federal laws.Dermatology, General, Mental Health, Primary Care, Urgent Care
What system requirements do I need for MDLIVE video appointments?To have a video appointment, you need:
Windows®7, Vista, or XP
A Mac running OSX 10.6 (Snow Leopard) or superior.
Highspeed internet connection
A webcam with at least 1.3 megapixels
Microphone (most webcams already have a microphone built-in)
After you create an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a video appointment.Dermatology, General, Mental Health, Primary Care, Urgent Care
Can deaf or hard-of-hearing patients use MDLIVE?MD Live supports American Sign Language (ASL) and Live Captioning video appointments for patients who are deaf or hard-of-hearing for urgent care, mental health, and primary care visits. With the ASL option, a certified ASL interpreter joins the visit to assist with real-time language translation between you and your doctor using voice and sign language. The Live Captioning option will have a certified CART (Communication Access Realtime Translation) captioner to translate spoken words into real-time text. Additionally, patients can communicate with a doctor through our secure, HIPAA-compliant live chat

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[H1] what we treat.

[H2]
care for hundreds of medical and mental health needs.

Urgent Care
Primary Care
Mental Health
Dermatology

[H3] Urgent Care

[H3] On-demand care for illness and injuries.
Board-certified doctorsOn-demand 24/7 by phone or video, or schedule a time that works for youE-Treatment is available for over 100 non-emergency conditions without having to talk to a doctor. Learn more here.
[H3] Conditions
AllergiesAcid RefluxAcute BronchitisAsthmaBack & Joint PainBirth Control1Bladder InfectionsCold & FluCold SoresConstipationCoughCOVID-19 (can prescribe FDA-approved Paxlovid antiviral for adults 18+) 2CroupDiarrheaDizzinessEar PainErectile Dysfunction3Eye IrritationFatigueFeverFoot PainFurunclesGasGastroesophageal Reflux DiseaseGolfer's Elbow4GoutHair Loss5Hay FeverHeadacheHeartburnHivesInsect BitesKnee PainLab InterpretationLaryngitisMastitisMedication RefillsMigrainesMild Injuries4Nasal CongestionNauseaNeck PainNosebleedOsteoarthritisPainful UrinationPink EyePlantar FasciitisRashRespiratory ProblemsRolled AnkleRunner's KneeScabiesSinus ProblemsSleep IssuesSore ThroatSports Injuries4Sprains and Strains4Tennis Elbow4ThrushTonsilitisUpset StomachUTI (Females, 18+)Vaginal ItchingVaginitis (Non-STD)VomitingWartsYeast InfectionsAnd moreSee a doctor 1Available in pill, patch, and ring forms as medically appropriate for females 18 and older.2MDLIVE doctors can prescribe the antiviral, Paxlovid, in the treatment of COVID-19 to patients ages 18 and older when medically appropriate. MDLIVE doctors cannot prescribe Molnupiravir or other medications beyond Paxlovid in the treatment of COVID-19.3Treatment for erectile dysfunction is not permitted through telehealth in North Dakota.4a4b4c4d4eMDLIVE does not prescribe durable medical equipment (DME).5MDLIVE doctors cannot treat hair loss conditions that require an in-person evaluation.

[H3] Primary Care

[H3] Wellness screenings, routine care, and specialist referrals.
Annual checkups, preventive, and ongoing care for common conditions like type 2 diabetes, asthma, and high blood pressureDigital health coaching as part of your routine care plan to help manage a qualifying chronic conditionEasy, fast appointments, referrals, prescriptions, preventive screenings for women and men,6lab work, and diagnostic tests
[H3] Wellness Screenings
Identify potential health issuesDiscuss ways to improve your healthRecommend follow-up care, including specialist referrals, if necessary
[H3] Routine Care
AsthmaDiabetes (Type 2)Hair Loss5High Blood PressureHigh CholesterolObesity7Prediabetes8STIs9Thyroid IssuesAnd more
[H3] MDLIVE Health Coaching10
Personalized health adviceMedication and activity remindersTrack progress toward your goalsMake an appointmentAnti-obesity medications (e.g., Wegovy, Saxenda, Contrave) can only be prescribed during a Routine Care visit and at the physician's discretion.6Preventive screenings are only available through select health insurance plans. Please check your plan for coverage.5MDLIVE cannot treat hair loss conditions that require an in-person evaluation.7Anti-obesity medications (e.g., Zepbound, Wegovy, Saxenda, Contrave) are available at the doctor’s discretion, except in the following states - Florida, Louisiana, Mississippi, and New Jersey. These medications are only available through a Primary Care Routine Care visit and cannot be prescribed during any other type of MDLIVE visit (e.g., Primary Care Wellness Screening, Urgent Care, etc.).8Prescriptions are available at the doctor’s discretion when medically necessary.9MDLIVE doctors cannot treat conditions that require in-person care (e.g., gonorrhea, syphilis, HIV, hepatitis C) and may determine certain STI conditions cannot be treated through telehealth, based on their discretion.10Powered by Welldoc, Inc. See Privacy Policy (www.mdlivehealthcoaching.com/Portal/Guest/PrivacyPolicy.htm) and Terms of Use (www.mdlivehealthcoaching.com/Portal/Guest/TermsAndConditions.htm).

[H3] Mental Health

[H3] Talk therapy and psychiatry from the privacy of home.
Licensed therapists and board-certified psychiatrists.Schedule a time that works for you.Digital health tools to support you between visits.
[H3] Conditions
AddictionsAging & Caregiver SupportAnxietyBipolarDepressionGrief & LossLGBTQ+ SupportLife ChangesObsessive Compulsive Disorder (OCD)Panic DisordersParenting SupportPhobiasRelationship IssuesSeasonal Affective Disorder (SAD)Stress ManagementTrauma & PTSDAnd moreMake an appointment

[H3] Dermatology

[H3] Fast, customized care for skin, hair, and nail conditions.
Board-certified dermatologistsDiagnosis and treatment plan with any prescriptions needed typically in 24 hours or less
[H3] Conditions
AcneAlopecia (Hair loss)BoilsChronic HivesCystsDermatitis (including Maskne)EczemaFolliculitisFungal Skin InfectionsKeratosisPsoriasisRosaceaSkin Pigmentation DisordersSuspicious Spots & MolesWartsAnd moreGet treated

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[H3] convenient care for men’s physical and mental health needs.

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[H3] supporting women’s unique health needs at every stage.

[H2] Conditions we do not currently provide care for.

Our doctors and therapists can help with many common issues, with the following exceptions. Depending on the severity of your condition, we may suggest calling your regular doctor or visiting an urgent care clinic or emergency room.

Select Medical Conditions (Adults)
Select Medical Conditions (Kids)
Select Mental Health Needs

[H3] Select Medical Conditions (Adults)

Emergency situations (broken bones, significant bleeding, heart attack, suicidal thinking)Urinary tract infections in males of all agesUrinary tract infections in females under 18 years of ageRoutine care for diabetes (type 1)Severe cases of diabetes (type 2)Severe cases of high blood pressure (uncontrolled blood pressure)HIV (PrEP)Symptomatic heart disease (heart failure, cardiac arrhythmias, and end organ disease)Psychiatric conditions requiring intensive management (bipolar disorder, schizophrenia)ADHDRequests to complete paperwork or prefilled forms (e.g., Family & Medical Leave Act forms)Fertility careOncology care (cancer treatment)Hearing or vision lossPre-operative evaluationsPatients who are currently pregnant

[H3] Select Medical Conditions (Kids)

Children under three months of age with a feverConjunctivitis/pink eye in children under three years of ageEar pain in children under one year of age. Depending on patient age and the clinical history, patients may be advised to seek in-person care

[H3] Select Mental Health Needs

Emergency or crisis situations (suicidal or homicidal thinking, self-harm, or risk of harm to others)ADHD prescription of stimulant (therapy and non-stimulant med management are in scope)Active psychosis (hallucinations or delusions)Substance use in active medical detoxModerate to severe autism spectrum disordersChildren under the age of 10Any condition or combination of mental health conditions that prohibit the ability to perform normal day-to-day activitiesRequests to complete paperwork or prefilled forms (e.g., Family & Medical Leave Act forms)

[H2] Medications we are unable to prescribe.

DEA-controlled medications (including ADHD stimulant medications, anti-anxiety benzodiazepines, sleep medications, and testosterone)Controlled substances for weight loss (e.g., phentermine)Substance abuse treatment disorder medications (e.g., Suboxone, Methadone)Medications intended for intramuscular injections (except Epi-Pen)Medications that require regular lab work and monitoring when lab work is not present for review during the appointmentsMedications that have the potential for abuse (e.g., pseudoephedrine, Gabapentin/Lyrica, some muscle relaxants11)Medicinal marijuanaAntiviral Molnupiravir and other medications beyond Paxlovid in the treatment of COVID-19Antiviral treatment for HIVCompounded medicationsVaccines (except for oral typhoid and COVID-19)Biologics (except Insulin)Medication to induce abortionDurable medical equipment (except supplies for asthma and diabetes)11Prescriptions are at the doctor’s discretion and are only available for certain types of muscle relaxants for treatment of an acute condition for a maximum of 5 days with no refills. MDLIVE doctors cannot prescribe muscle relaxants in Minnesota.

[H2] How an MDLIVE Urgent Care appointment works.

[H2] MDLIVE Talk - Health Tips & Info.

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[H2]
How do they do that?

Learn more

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[H2]
health app overload.

Learn more

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[H2]
weight loss your way.

Learn more

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[H1] contact us.

[H2]
we're here to help

Do not include patient health information in your message. If you have an inquiry related to patient care please log in to your MDLIVE account and message your care team.

Customer Service800.400.6354Salesengage@mdlive.comClick here for Sales InquiryProvider Recruitment888.450.1572Sign in to your provider accountMDLIVE Headquarters900 Cottage Grove Rd, Bloomfield, CT 06002

[H2] Frequently asked questions.

How do I add dependents to my account?
Go to the MDLIVE Home Page.
Log in to the primary account holder's MDLIVE account.
Select your name in the upper right corner of the MDLIVE web page.
Select "Add New Dependent" from the drop-down menu.
Complete the new member form. Be sure to double check spelling and contact information for the account and select "Add Family Member".
You will receive an email confirmation upon completion of registration for every member added to the account. All members on the account must have their own account, including children.Contact Information
How do I reset my password?
Go to the MDLIVE Homepage.
Click on "Sign In."
Click "Forgot Username or Password."
On the left-hand side, under "Forgot Password," enter your Username or Email Address and click "Send."
A link will be sent to the email address on file. Please check your email and click on the link to reset your password.
Forgot username or passwordContact Information
How do I unlock my account?Please contact our Customer Service line at 1.800.400.6354 and speak with a Health Service Specialist to unlock your account.Contact Information
I have not received a call from my provider.Please contact our Customer Service line at 1.800.400.6354 and speak with a Health Service Specialist. They will assist in providing a status update regarding your scheduled appointment.Contact Information
How do I request a refund?Please contact our customer service line at 1.800.400.6354 and speak with a Health Service Specialist to request a refund.Contact Information

see all FAQs

[IMG: MDLIVE doctors]

[H1]
How do they do that?

[H2]
Dr. Vontrelle Roundtree tells us how MD Live doctors can accurately diagnose you during your virtual doctor visit.

[H2] Share

Skeptical that virtual care doctors can diagnose you accurately without a physical exam? MD Live1 doctors do it over two million times a year. Our doctors use a variety of traditional methods and technology to effectively diagnose and deliver care during your phone or video visit.However, the most important reason we can do what we do is that our doctors are specially trained in telehealth care and are highly qualified, with an average of 15 years of experience in family, pediatric, emergency medicine, and urgent care.Our doctors accurately diagnose you by reviewing your health history, listening to your concerns, assessing your symptoms, even reviewing photos or asking for your temperature and other vitals if needed, and determining the best treatment option – just as if you were sitting inside a physical exam room with your doctor.Dr. Vontrelle Roundtree explains why you can trust the quality of MD Live virtual care doctors and the accuracy of the diagnoses they provide. 1Clinical care is provided through MD Live affiliated professional corporations.

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Create an account

[IMG: Vontrelle Roundtree, MD]

Vontrelle Roundtree, MD, MPT, is MD Live Associate Chief Medical Officer. She is a board-certified family physician with more than 20 years of experience in the healthcare industry.

[H3] MD Live doctors are real life doctors -- highly qualified and caring professionals.
Our team of primary and family doctors, and pediatricians are all specially trained in virtual care and have an average of 15 years of clinical experience. They're certified in family medicine, emergency medicine, internal medicine, and pediatrics.Virtual care offers the same quality experience but uses a different technology and is much more convenient. It's like taking a class online instead of in person or using online banking instead of driving to the bank.Our network of board-certified doctors is here to help you with your illness, injury, or everyday care needs. MD Live offers quality plus convenience, so you don't have to worry or wait for care. We are a fast, affordable alternative to urgent care centers, walk-in clinics, and ERs.

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A physical exam doesn't necessarily mean 'hands-on.' Doctors learn a patient's clinical history through their symptom descriptions, answering questions, and interacting with the patient.
[H3] How MD Live doctors accurately diagnose without a physical exam.
Our doctors are experienced in obtaining a thorough health history from patients by listening to them, asking follow-up questions, and using all our senses, clinical intuition, and judgment. These are key skills in virtual care. Virtual care visits can be done either by video or phone to obtain the information needed to support a diagnosis, in addition to having the option to gather documentation in real-time, such as through images.So, the diagnosis process may look slightly different overall, but our doctors can gather the same information as they would in person through patient interaction and documentation. They are also highly knowledgeable and up-to-date on the latest health concerns hitting the country, including colds, flu, COVID-19, and other ailments. They layer in this information with your concerns to help form a determination and plan for you.

[H3] Virtual care uses both standard methods and new technology to diagnose conditions accurately.
MD Live doctors care for patients based on evidence-based medicine to inform their decisions. Patients are often used to specific, standard methods for diagnosing conditions, but there are other accurate and evidence-based ways a doctor can evaluate a condition virtually.For instance, if you have a virtual visit for what you suspect is strep throat, your MD Live doctor can view uploaded photos, observe how you appear, and listen to you describe your symptoms. Along with commonly used clinical guidelines and assessing your symptoms, your doctor uses technology to diagnose your condition accurately. Based on a patient's health history, we don't always need traditional lab work for a simple or uncomplicated diagnosis, such as strep throat or urinary tract infection, which avoids unnecessary tests and time.However, if additional tests or referrals are needed, we can easily order tests and, if needed, connect patients with a local doctor, just like an in-person visit.

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We consistently hear feedback from patients that their doctor listened carefully to their concerns and asked several questions about their history during their MD Live visit so the patient felt comfortable and clearly understood their diagnosis and treatment.
[H3] MD Live creates a true doctor-patient relationship whether you need care for a nagging condition or something more urgent.
Though virtual visits may be new to you, MD Live doctors have special virtual training to connect with you and develop a doctor-patient relationship that works for you. They ask extensive questions about your health history to understand your care needs better and get to know you. You are encouraged to ask questions and discuss your condition and treatment options with your MD Live doctor. MD Live believes that gaining trust with your doctor is essential, and educating patients based on their symptoms, along with the experience of our doctors, translates to the quality of care a patient receives. MD Live doctors go beyond the typical doctor visit and evaluate you from start to finish and after the completed session.This type of educational interaction and follow-up sets us apart and enables us to offer care that you'd expect in person.

[H3] The quality of a virtual visit depends on the doctor, not the setting.
The patient's accurate diagnosis, treatment plan, and experience depend on the doctor and their clinical protocols, not whether the visit is virtual or in-person. MD Live establishes and continually updates our clinical guidelines to ensure we are confident in the care our doctors provide. Additionally, MD Live requires that doctors have at least five years of clinical experience, though the average for our doctors is 15 years of experience.

[H2] Still have doubts about virtual care?

MD Live provides trusted care when you're sick and need care fast. Millions of people have used MD Live. See what some of them have to say about their experience here. We are a reliable and affordable alternative to urgent care clinics and the ER for more than 80 common medical conditions, including:AllergiesBackacheCold & FluEar PainFatigueFeverHeadacheJoint PainPrescriptions2 Sinus ProblemsSleep IssuesAnd more2Prescriptions are available at the physician's discretion when medically necessary.

[H2] MD Live offers quality care from home:

FasterTalk to a doctor in minutes for urgent and not-so-urgent care needs.

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More convenientReceive reliable care 24/7/365 by phone, video, or e-treatment. Learn more about MD Live E-treatment here.

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HealthierAvoid germ-filled waiting rooms.

[H2] See an MD Live doctor for convenient care fast when:

You're feeling sick and prefer to get care from the safety of home without exposing yourself to germs in a waiting room.You're at work and can't make it to a doctor's office.It's late at night, and you're having symptoms that keep you awake.You're traveling out of state and don't know if an urgent care clinic is open nearby.You need a prescription on a weekend or evening when your doctor's office is closed.Your child is sick, and you don't want to take them out to get care.

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Posted date: June 13, 2024

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[H2] MDLIVE Talk - Health Tips & Info.

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[H2]
health app overload.

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[H2]
coaching + care for a healthier you.

Learn more

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[H2]
surprising reasons your cold won’t quit.

Learn more

[H2] Use MDLIVE on the go with our mobile app.

[IMG: MDLIVE App Icon]

Download our free app, and you can have access to care anytime on your smartphone, from anywhere in the U.S.

[IMG: iOS App Store icon]

[IMG: Google Play icon]

[IMG: Phone with doctor on screen]