Training Example: Deiser (Part of Devoteam) – Review the Data, Give Your Score & Compare to the Real AI Evaluation

https://www.deiser.com/hubfs/EN/Web/2023/Home/Clip-Home-industries-Deiser.mp4
[H1] Your partner in digital transformation
[H2] Services that connect teams, optimize processes and achieve results.
Request information
[IMG: Lear]
[IMG: Unicef]
[IMG: Accenture]
[IMG: Indra]
[IMG: glovo]
[IMG: Carreras]
[IMG: Scheneider]
[IMG: BBVA]
[IMG: Vueling]
[IMG: Iberdrola]
[IMG: NationaleNederlanden]
[IMG: Telefonica]
[IMG: iberia]
[IMG: Allfunds Bank]
[IMG: Arm]
[IMG: Audi]
[IMG: Autodesk]
[IMG: Bricomart]
[IMG: Foot Locker]
[IMG: King]
[IMG: Mastercard]
[IMG: Orange]
[IMG: Siemens]
[IMG: Trivago]
[IMG: Vmware]

[IMG: Devoteam_heroshot_home_fase2]

[IMG: Deiser]

[IMG: Devoteam]
[H2] Deiser is now part of Devoteam
Read the press release
[H2] Together towards success
At Deiser, we combine commitment, profitability and control to offer you solutions that get results. We collaborate with you at every step, integrating strategy, tools, agile methodologies and a close approach to ensure that each project translates into concrete and sustainable results.

[IMG: Compromise]

[H3] Compromise
Transparency, closeness and proactivity are the basis of our relationship with our clients. We are by your side every step of the way, ensuring concrete results.

[IMG: Profitability]

[H3] Profitability
We generate results that optimize the work of your team, integrating people, processes and tools to maximize productivity and investment.

[IMG: Control]

[H3] Control
We implement agile working models with Atlassian tools to guarantee efficiency and total control in every phase of your digital transformation.

[H2] Our services

[IMG: Consulting | Deiser]
[H2] Consulting
Transform the way you work with our customized solutions based on the Atlassian System of Work. Connect teams, optimize processes and align your strategic objectives.
Go to Consulting

[IMG: Solutions | Deiser]
[H2] Solutions
We develop solutions in Atlassian, with AI to improve project management, ITSM, OKRs and more. Rovo and Atlassian Intelligence elevate your tools to the maximum.
Go to Solutions

[IMG: Support | Deiser]
[H2] Support
Our job is not just about implementing. With our support service, you will have an Atlassian expert at your disposal to help you maintain and evolve your platform.
Go to Support

[IMG: Licensing | Deiser]
[H2] Licensing
We manage your Atlassian licenses in a comprehensive and personalized way to optimize your costs. We are your trusted private agent for all Atlassian products.
Go to Licensing

[IMG: Atlassian Platinum Solution Partner]

[IMG: Atlassian Gold Marketplace Partner]

[IMG: Atlassian ITSM Specialized]

[IMG: Atlassian Cloud Specialized]
Find out why we are experts in Atlassian solutions here
[H2] We help you in every step
At Deiser, as your technology partner, we accompany you at every stage of the project throughout your digital transformation. From the initial assessment to ongoing support, our goal is your success.
[H3] Requirements discovery and gathering:
We start with a detailed assessment to understand your needs and objectives. This process allows us to uncover key requirements and lay a solid foundation for your project.
Let’s talk! →
[IMG: Evaluation]
[H3] Planning and designing the project:
We create a clear and structured work plan that includes the planning and design of solutions tailored to your needs, ensuring a smooth and efficient implementation.
Let’s talk! →
[IMG: Planning]
[H3] Implementation and rolling up:
In this phase, we set the project in motion with an agile and effective implementation, ensuring that everything works as planned and that your team is prepared for the change.
Let’s talk! →
[IMG: Go live]
[H3] Adoption and change management:
In this phase, we set the project in motion with an agile and effective implementation, ensuring that everything works as planned and that your team is prepared for the change.
Let’s talk! →
[IMG: Training]
[H3] Continuous support and optimization:
Our work doesn't end with implementation. We offer ongoing support and optimization to ensure that everything keeps running efficiently and that you can continue to improve over time.
Let’s talk! →
[IMG: Support]
[H2] Our apps:
[H2] Solutions that boost results
Our Apps offer effective solutions to optimize project management, improve data export and control costs in Jira. Each one is designed to solve specific needs, facilitating teamwork and helping companies to achieve concrete results. Explore our Apps and discover how they can become key pieces of your digital transformation.

[IMG: Projectrak | Light project portfolio management control]

[H4] Light project portfolio management control

Enhance your project management in Jira from the start without further setups, using customized project properties, interactive views, reports, and more.
[IMG: Jira]

Go to Projectrak

[IMG: Budgety | Simple budget management & cost tracking]

[H4] Simple budget management & cost tracking

Set budgets, associate them to projects, input costs and expenses, categorize them, report on them, and get a holistic project budget portfolio view.
[IMG: Jira]
[IMG: “Monday.com]

Go to Budgety

[IMG: Capacity | Visual capacity planning & resource management]

[H4] Visual capacity planning & resource management

Plan team capacity in Jira with a color-coded calendar. Assign and allocate work, compare planned vs. logged, and keep delivery on track.
[IMG: Jira]

Go to Capacity

[IMG: Exporter | Advanced & structured data exports]

[H4] Advanced & structured data exports

Export work items from Jira with additional metadata (comments and transitions) to XLSX, PDF, or CSV formats for enhanced reports, audits, and migrations.
[IMG: Jira]

Go to Exporter

[H2] Frequently asked questions and solutions
We have prepared clear answers to the questions we receive most often. Find here the information you need.

From Deiser we can help you to improve the work of the teams in your organization, IT and non-IT, uniting strategy, people, processes, objectives and information. We speak your language. We speak your language: DevOps? agile? ITSM? ESM? we will help you!
We will put your organization's goals at the center and work to understand and articulate the work model of your teams so that they are aligned with them. We do it thanks to more than 25 years of experience meeting organizations and teams and simplifying your technology stack based on a single solution: the Atlassian platform. We are, since 2011, Atlassian solution partner.

First, we want to get to know you ?. No two organizations are alike so we will tailor the final solution to your mission, your goals, your teams and your processes.
To do this we will follow an iterative and incremental construction process that follows these steps: Assessment - Planning - Optimization - If applicable, data/process migration to the Atlassian platform - Change management - Accompaniment. We work to give you a 360-degree view of your organization on a single platform to build optimized work models that fit your reality.
We like to establish long-term relationships with our customers, we want to be your technology partner and we will strive to earn your trust from the very beginning. We will provide you with an experienced and expert team with direct access to get to know you, advise you and help you throughout your technology transformation.

In enhancing productivity, collaboration and access to information within your organization, whether you belong to a small, medium or large company. To do so, we work in several areas:
Defining frameworks for planning and managing project portfolios. We implement these frameworks in tools to help you prioritize, organize, control and measure the results of each initiative. All this in a centralized and unified way.
Generation of frameworks based on objectives (OKRs, SMART), aligning the work of your teams, IT and non-IT, with them. We help you ensure that your teams organize their day-to-day work into tasks that impact those objectives. We'll give you tools so you can measure their progress and so that every member of your organization can see how their work impacts them.
Avoiding the formation of silos between teams, both in terms of processes, use of applications and knowledge. We achieve this by unifying as much as possible your technological stack avoiding the dispersion of information among multiple tools.

Yes, we are experts in the platform because we are dedicated to it exclusively since 2011. As you may have read, we are an Atlassian solution partner. Even so, we know how to integrate it with other tools in your organization.
So, whatever your situation is, we will be able to help you. Whether you already have Atlassian licenses, but you think you are not getting the most out of it; or if you use its Data Center version and want to know what Cloud brings; or if you have just heard the words Jira, Confluence, Atlassian for the first time... Ask us and you won't regret it! ?.

Of course. The irruption of AI has been the trigger to obtain significant benefits in the organization and management of business services. Artificial Intelligence is here to stay and we must work with it, using it, especially, to automate repetitive tasks. This way we can minimize human errors and help our teams to focus on valuable work.
Deiser, as an Atlassian solution partner, has a strong commitment to Artificial Intelligence. Of course, always with responsibility, following best practices and with a framework of security and compliance with European regulations.

[H2] Your needs, our priority.
Your time and trust are essential to us. Let us know how we can help you. We will answer you quickly and closely, always respecting your privacy and your data.
[H3]

[H1] Connecting strategy, work and technology
[H2] Specialized consulting in work models and digital transformation.
We help you maximize your company's potential through the Atlassian platform, providing a 360º view of your business and ensuring alignment between strategy and operations.
Ask for a meeting
[IMG: Connecting strategy, work, and technology]
[H2] More than 200 companies are already working with us
[IMG: Lear]
[IMG: Unicef]
[IMG: Accenture]
[IMG: Indra]
[IMG: glovo]
[IMG: Carreras]
[IMG: Scheneider]
[IMG: BBVA]
[IMG: Vueling]
[IMG: Iberdrola]
[IMG: NationaleNederlanden]
[IMG: Telefonica]
[IMG: iberia]
[IMG: Allfunds Bank]
[IMG: Arm]
[IMG: Audi]
[IMG: Autodesk]
[IMG: Bricomart]
[IMG: Foot Locker]
[IMG: King]
[IMG: Mastercard]
[IMG: Orange]
[IMG: Siemens]
[IMG: Trivago]
[IMG: Vmware]
[H2] Consulting services focused on results
Our methodology combines strategic analysis, tool implementation, and team dynamics to guarantee results.
[H4] Assessment

Analysis of the current state, initial evaluation, and identification of improvements. We identify challenges, opportunities, and review processes to define the best strategy.
[H4] Personalized action plan

We define a roadmap aligned with your objectives. We develop a plan with phases, timeline, and strategies for effective adoption.
[H4] Implementation

Execution of new work models and the Atlassian solution according to the defined and agreed implementation plan.
[H4] Training and change management

We train teams to adopt the work system and Atlassian solution. We ensure a smooth transition with training sessions and change management.
[H4] Support and continuous improvement

Constant optimization and specialized support. We provide strategic adjustments and improvements to maximize performance.
[H4] We give you the ability to take the next step in your business model
Contact us
[H2] Te damos la capacidad de dar un siguiente paso en tu modelo de negocio
Solicita más información

[IMG: Atlassian Platinum Solution Partner]

[IMG: Atlassian Gold Marketplace Partner]

[IMG: Atlassian ITSM Specialized]

[IMG: Atlassian Cloud Specialized]
Find out why we are experts in Atlassian solutions here
[H2] From strategy to results:
[H2] Connecting each step of the process
At Deiser, we are committed to bridging the gap between strategic planning and the daily work of your teams. Our approach, based on the values of commitment, profitability and control, helps you align each individual task with the high-level objectives of your organization, ensuring measurable and sustainable results.
[H3] Strategy:
We work with you to define a clear strategy to guide your projects, aligned with the needs of your industry. We focus on creating a plan that drives digital transformation and ensures sustainable growth. From the beginning, we adjust the strategy to the opportunities and changes in the environment.
Let’s talk! →
[IMG: Strategy]
[H3] Goals:
We translate the strategy into clear and measurable objectives that guide each team. We ensure that each goal is aligned with the overall vision and that teams know how their work contributes to the success of the project. We define KPIs and milestones that allow progress to be measured effectively.
Let’s talk! →
[IMG: Goals]
[H3] Work:
We implement the necessary tools and processes for teams to work efficiently. We use Atlassian solutions to optimize collaboration and ensure that daily work is aligned with objectives, maximizing productivity and coordination.
Let’s talk! →
[IMG: Work]
[H3] Results:
We track progress to ensure that results are aligned with objectives. We focus on generating a positive and tangible impact on the business, delivering measurable results that drive profitability and control over each phase of the project.
Let’s talk! →
[IMG: Results]
[H2] Answers to your questions about our Atlassian consulting
In this section, you will find answers to the most common questions about our Atlassian consulting services. If you have more questions, don’t hesitate to contact us for personalized information.

Structure: Defining a work framework to help you achieve your strategy and objectives.
Transparency: A digital support system where you can manage work and track progress.
Autonomy: We empower you to govern the framework and tools.
Scalability: Solutions that grow over time, both vertically and horizontally.
Efficiency: Delivering tangible results from the very first days.

We work with companies across all industries, especially those looking to:
Have a centralized environment that enables work governance and resolves misalignment between strategy → objectives → work → results.
Gain actionability and decision-making support, based on clear and useful data insights.
Reduce time to value by defining work models and processes that shorten cycles.

Atlassian tools automate processes, centralize information, and facilitate collaboration, reducing execution times and improving work visibility across the organization.

The timeframe varies depending on the project scope. An initial assessment allows us to define a tailored plan and ensure an efficient adoption process.

We are the first Atlassian Solution Partner in Spain, with over 25 years of experience and a 100% specialized focus on Atlassian. We have worked with large enterprises and tailor each solution to their specific needs.

Yes, we provide training to ensure successful adoption and continuous support for the optimization and evolution of Atlassian solutions.

The cost depends on the scope of the project. Contact us for a personalized assessment and a proposal tailored to your needs.

[H2] Let's talk about your digital transformation
Our team of experts is ready to help you optimize processes, improve collaboration, and accelerate value delivery in your company.
Start your digital transformation today. Fill out the form, tell us what you need, and we will contact you as soon as possible.
[H3]

[H1] Custom Atlassian solutions to transform your business
[H2] Optimize your processes with our Atlassian solutions.
Discover how we can drive your business’s digital transformation with customized solutions.
Contact us
[IMG: Custom Atlassian solutions to transform your business]
[H2] More than 200 companies are already working with us
[IMG: Lear]
[IMG: Unicef]
[IMG: Accenture]
[IMG: Indra]
[IMG: glovo]
[IMG: Carreras]
[IMG: Scheneider]
[IMG: BBVA]
[IMG: Vueling]
[IMG: Iberdrola]
[IMG: NationaleNederlanden]
[IMG: Telefonica]
[IMG: iberia]
[IMG: Allfunds Bank]
[IMG: Arm]
[IMG: Audi]
[IMG: Autodesk]
[IMG: Bricomart]
[IMG: Foot Locker]
[IMG: King]
[IMG: Mastercard]
[IMG: Orange]
[IMG: Siemens]
[IMG: Trivago]
[IMG: Vmware]
[H2] Our Offer
From new instance implementations and integrations with external tools to migrations and specialized training, our team of experts helps you maximize the value of your Atlassian tools.
[H4] New implementations

We design and deploy solutions tailored to your business, from Jira Service Management for ITSM to collaborative environments with Confluence and Jira, optimizing management and productivity.
[H4] Evolution and optimization of the Atlassian platform

We extend the use of the platform across more areas of your company and help you optimize and implement new functionalities in your current solution.
[H4] Custom Developments with Forge

We create personalized apps with Forge, along with scripts and automations using ScriptRunner, APIs, and other tools to extend Atlassian’s capabilities and adapt them to your needs. Learn more here.
[H4] Cloud migration

We assess your current environment and manage the migration to Atlassian Cloud, ensuring data integrity, operational continuity, and cost optimization. Learn more here.
[H4] Instance merging

We handle migrations between Cloud or Data Center instances, consolidating data and configurations without impacting your team’s operability.
[H4] Integration with other apps

We connect the Atlassian platform with other tools in your tech stack and external databases for a more efficient digital ecosystem.
[H4] Assets optimization

We analyze and enhance the configuration of assets and other Atlassian solutions, standardizing and optimizing their use for improved performance and scalability. Learn more here.
[H4] Professional services

Add Atlassian specialists to your team to optimize and evolve your platform with dedicated support tailored to your needs.
[H4] Atlassian training

Specialized training in Jira, Confluence, Jira Service Management, and frameworks like Scrum, Kanban, and ITSM to enhance your team's knowledge and autonomy.
[H2] Discover how we can transform your business with Atlassian
Contact us

[IMG: Atlassian Platinum Solution Partner]

[IMG: Atlassian Gold Marketplace Partner]

[IMG: Atlassian ITSM Specialized]

[IMG: Atlassian Cloud Specialized]
Find out why we are experts in Atlassian solutions here
[H2] From strategy to results:
[H2] Connecting each step of the process
At Deiser, we are committed to bridging the gap between strategic planning and the daily work of your teams. Our approach, based on the values of commitment, profitability and control, helps you align each individual task with the high-level objectives of your organization, ensuring measurable and sustainable results.
[H3] Strategy:
We work with you to define a clear strategy to guide your projects, aligned with the needs of your industry. We focus on creating a plan that drives digital transformation and ensures sustainable growth. From the beginning, we adjust the strategy to the opportunities and changes in the environment.
Let’s talk! →
[IMG: Strategy]
[H3] Goals:
We translate the strategy into clear and measurable objectives that guide each team. We ensure that each goal is aligned with the overall vision and that teams know how their work contributes to the success of the project. We define KPIs and milestones that allow progress to be measured effectively.
Let’s talk! →
[IMG: Goals]
[H3] Work:
We implement the necessary tools and processes for teams to work efficiently. We use Atlassian solutions to optimize collaboration and ensure that daily work is aligned with objectives, maximizing productivity and coordination.
Let’s talk! →
[IMG: Work]
[H3] Results:
We track progress to ensure that results are aligned with objectives. We focus on generating a positive and tangible impact on the business, delivering measurable results that drive profitability and control over each phase of the project.
Let’s talk! →
[IMG: Results]
[H2] Get answers to your questions about our Atlassian solutions
In this section, you’ll find answers to common questions about our customized Atlassian solutions. If you have more questions, don’t hesitate to contact us for personalized information.

We provide customized solutions, including implementation, training, migrations, app development, and process automation to enhance your business efficiency.

We help configure and improve processes in tools like Jira, Confluence, and Jira Service Management, tailoring them to your organization’s specific needs.

Yes, we provide personalized training programs and standard courses on Atlassian tools and agile methodologies like Scrum and Kanban.

Yes, we perform Atlassian instance migrations between on-premise and cloud environments, ensuring data integrity and security throughout the process.

Yes, we integrate Atlassian with third-party solutions like ServiceNow, OpsGenie, and external databases through Marketplace connectors or custom developments.

Our expertise, strategic approach, and commitment to efficiency and control make our solutions highly effective and tailored to each client’s needs.

[H2] Let’s talk about your project
[H3] Do you have questions or need a customized Atlassian solution?
At Deiser, we’re ready to help you optimize your tools and processes. Send us your inquiry, and one of our experts will get in touch with you as soon as possible.
[H3]

[H1] Expert Atlassian Support Services
[H2] Always available, always by your side.
Your team can’t afford downtime. Our support contracts adapt to your organization, offering real solutions to daily challenges.
Request a diagnosis
[IMG: Expert Atlassian Support Services]
[H2] Companies that trust our support
[IMG: BBVA]
[IMG: Lear]
[IMG: Vueling]
[IMG: Carreras]
[IMG: Iberdrola]
[IMG: Caf Power Automation]
[IMG: Glovo]
[IMG: Roche]
[IMG: Iberia]
[IMG: Obramat]
[IMG: Unicaja]
[IMG: Evo Bank]
[IMG: Siemens Gamesa]
[IMG: Ahorramas]
[IMG: Aliseda]
[H2] Why choose Deiser?
Our commitment is to ensure your Atlassian applications operate optimally, adapting to your business's unique needs. From initial implementation to ongoing support, Deiser is with you at every stage of your technological journey.

[IMG: Real support for your needs]
[H3] Real support for your needs
We don’t just resolve issues, we also prevent them before they impact your operations.

[IMG: Continuous optimization]
[H3] Continuous optimization
We continuously review and optimize your instance to maximize its value.

[IMG: Transparency and trust]
[H3] Transparency and trust
Clear metrics, regular updates, and full traceability for every intervention.

[IMG: Commitment and results]
[H3] Commitment and results
We align with your objectives to ensure profitability and tangible outcomes.
Contact us
[H2] Results that speak for themselves:
[H2] 68 NPS
Net Promoter Score
[H2] 92% CSAT
Customer Satisfaction
[H2] 80%
Contract renewal rate
[H2] 4.87/5
Resolution quality score
[H2] We offer end-to-end, personalized Atlassian support management
We take care of monitoring, maintaining, and improving your Atlassian applications so you can focus on what matters most: achieving your strategic goals.
[H4] Proactive and reactive incident resolution

We address immediate issues and work to prevent recurrence.
[H4] Evolutive maintenance

We adapt your Atlassian ecosystem as your processes and needs evolve.
[H4] 24/7 monitoring

We detect and act on any incident, even before you notice it.
[H4] Automation and migrations

We optimize your Atlassian processes and migrate your instances in a controlled manner.
[H4] Continuous training

We empower your teams with knowledge tailored to your business reality.
[H4] Hire agile and expert support to keep your Atlassian ecosystem aligned with your business
Contact us
[H2] Our support plans
Choose the support level that best fits your business. We offer three service levels to ensure your Atlassian tools work as they should, when you need them most.
[H4] Basic support for teams that need operational reliability during business hours.
Support hours: 8x5.
Basic response SLA.
Basic resolution SLA.
Medium priority.
Compliance guarantee.
Request pricing
[H4] Designed for teams needing greater coverage and higher quality service.
Support hours: 12x5.
Improved response SLA.
Improved resolution SLA.
High priority.
Compliance guarantee.
QA validation.
Request pricing
[H4] Maximum priority, full validation, and preferential service.
Support hours: 12x5.
Optional 24x7 support.
Maximum response SLA.
Maximum resolution SLA.
Maximum priority.
Compliance guarantee.
QA validation.
Request pricing
[H2] Your support team
All our support plans include experts across all management layers to provide the guidance you need.

[IMG: Key Account Manager]
[H3] Key Account Manager
Focused on your satisfaction and strategic alignment.

[IMG: Service Manager]
[H3] Service Manager
Optimizes and monitors SLA compliance.

[IMG: Technical Lead]
[H3] Technical Lead
Resolves complex issues and ensures technical excellence.

[IMG: Multilevel Support]
[H3] Multilevel Support
Scalability and effectiveness tailored to your complexity level.
Our team distributes effort to always provide a useful response, regardless of complexity.
[H2] Technology that enhances your service
[IMG: Exclusive portal in Jira Service Management]
[H4] Accessible: Exclusive portal in Jira Service Management
[IMG: Real-time 360º dashboards]
[H4] Transparent: Real-time 360º dashboards
[IMG: Monitoring of our quality and your satisfaction]
[H4] Controlled: Monitoring of our quality and your satisfaction
[H2] Get your questions answered before you start
We answer the most common questions about our support framework contracts so you can make the best decision with full confidence.

Our support is 100% specialized in the Atlassian ecosystem. We have a certified team, internal quality processes, and adaptable service levels that ensure continuity, evolution, and complete control.

It includes incident resolution, evolutive maintenance, 8x5 or 24x7 support (depending on the plan), migrations, automations, training, and continuous advisory. All under a measurable and personalized service model.

Through clear KPIs like first response time, resolution time, NPS, and customer satisfaction. We also provide real-time dashboards and SLA breach penalties as a commitment guarantee.

We integrate with your workflows via personalized Jira Service Management portals, custom automations, and bidirectional data integration with your internal systems.

Our framework contracts are flexible and scalable. You can change your plan based on operational needs, following a joint evaluation and condition update.

[H2] Tell us what you need
We’re here to help make your Atlassian ecosystem robust, efficient, and future-ready.
Share your specific needs or questions by filling out the form.
Receive a customized proposal tailored to your reality.
Meet with our sales team to refine the details.
Turn your Atlassian ecosystem into a success driver, not a roadblock.
[H3]