Training Example: E2E Technologies – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H1]
IT Support Made Easy
Technology has revolutionised the way you work ...
When it fails, however, your team stops dead. We take the hassle out of IT support so you can get back to doing what you do best. You'll wonder how you managed without us.
Get help now

[H4] Cloud Hosting, Storage & Email

Forward-thinking organisations are embracing the benefits of the cloud when managing their data and emails. We can help your team boost agility, innovation and efficiency whilst driving down costs and waste.

[H4] Software Development

Be it bespoke CRM and POS software or custom-made stock management and self-service portals, our software drives efficiency, enhances existing processes and boosts your bottom line.

[H4] Managed IT Support

Can’t justify an in-house IT team? With our tailored IT support packages, we become your IT department, keeping the lights on while you continue working. Minimum stress and downtime… maximum value.

[H4] Cyber Security & Safeguarding

Be it anti-virus and content filtering or consultancy and testing services, our market-leading cyber security solutions keep both your data and your customers protected, safeguarding your business in the process.

[H4] Web Design & Development

Your website can make or break your company, generating significant business or turning prospective customers off immediately. Learn how our in-house web design and marketing team can help.

[H4] Software & Hardware

From a single Microsoft 365 licence, laptop or printer to multiple workstations and servers, we supply thousands of items each and every year, both to existing support clients and standalone customers.

[H4] Business Continuity & Disaster Recovery

Should the worst happen, how would your business cope? We analyse your infrastructure, putting equipment, software and procedures in place to reduce or even eliminate the impact of catastrophic failure.

[H4] Connectivity & Cabling

From data cabling and broadband to Wi-Fi, VOIP comms and business-grade fibre-optics, we keep your organisation connected, secure and productive, 24 hours a day, 365 days a year.

[H5] Testimonials
[H2] What are people saying?

“We work to critical deadlines and operate a number of IT systems which allow us to stay ahead of our competitors. E2E has embraced our needs and complex requirements and have ensured a smooth transition from our previous support and systems. I would not hesitate to recommend E2E for all your IT requirements, they have a very can-do approach and explain in a language that can be understood.”

"It’s my pleasure to say that I have found the quality of E2E's products and the results from their service to be excellent. E2E have met all key deadlines, the overall service and value have so far been great!"

“E2E have significantly enhanced our competitive advantage, reduced our costs and created the opportunity for long-term cost savings. We can scale our services as clients and the season demands, providing a technology solution that aligns to our client commitment. E2E are our first-choice provider for hardware, who have seamlessly provided server upgrade enhancements and Wi-Fi solutions over the last 3 years. We have fostered a strong relationship with E2E’s team and look forward to many more years in our partnership.”

“Very impressed by the level of expertise and professionalism of E2E. I would have no hesitation in recommending them with regard to any IT requirements you may have. We continue to liaise with E2E and look forward to a continued business relationship.”

Get in touch

[IMG: Why choose us?]

[H2] Why choose us?

We believe prevention is better than the cure… We proactively manage and maintain your IT assets so problems don’t arise in the first place.

From day one, we make the price you'll pay 100% clear. Any additional or optional costs will be approved by you before being invoiced.

Whatever the challenges your organisation faces, all of our services can be tailored to fit, offering maximum value for a genuinely competitive price.

We support, supply and advise 100s of clients throughout the North West and beyond; clients who rest easy, safe in the knowledge that their systems are in safe hands.

Over 85% of our work is based upon repeat business and word of mouth. Don't just take our word for it... why not check out our client testimonials page?

Whether we're supporting you by phone, responding to a ticket or meeting up in person, we guarantee you'll always be our number one priority.

Unlike much of the competition, we provide user-friendly, meaningful data to back up our claims. Monthly reporting is included within all support packages.

From Microsoft, HP and Samsung to Adobe, Avast and VMWare, we partner with leading manufacturers and developers to deliver the robust, reliable solution you need.

Our average call waiting time is less than 10 seconds. Over 80% of support tickets are resolved the same day. 97% of issues are resolved within quoted SLA timescales.

We offer substantial discounts to charities and schools, providing heavily subsidised IT support services and equipment to those in need or with limited budgets.

[H2] Who do we support?
We’re lucky to have worked with some pretty well-known brands, both nationally and closer to home. We’re not into favouritism but we did particularly enjoy working with these…

[H2] Who do we work with?
We’re either partners with or supply solutions from some of the world’s largest and most innovative technology companies. Here’s just a few you may have heard of…

[H2] Service Delivery KPI Figures (2021)

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[H2] Get IT Support
Call us today on 0151 203 2040 or fill out our enquiry form. We guarantee to respond within two hours. (Monday - Friday)

Cyber Security & Safeguarding

[H4] The Top Cybersecurity Threats Facing British Businesses in 2026
Cyberattacks on British businesses are becoming more frequent and sophisticated thanks to evolving factors such as increased automation, deepfake technology and the rapid adoption of AI. …

Ian Johnson
1st Mar 2026

Cyber Security & Safeguarding

[H4] Your Employees Are The Biggest Cybersecurity Risk To Your Business. Here’s The Fix
According to a Mimecast survey of 1,100 IT security professionals and decision makers, 95% of all company data breaches are caused by human error. …

Ian Johnson
1st Feb 2026

Managed IT Support

[H4] SME IT on a Budget: How Outsourced Support Can Slash Costs Without Sacrificing Quality
To outsource or not to outsource IT support; that can be the really tricky question for SMEs, particularly when navigating financially challenging periods….

Ian Johnson
1st Jan 2026

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Cyber Security & Safeguarding

[H3] The Top Cybersecurity Threats Facing British Businesses in 2026
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[H3] Your Employees Are The Biggest Cybersecurity Risk To Your Business. Here’s The Fix
According to a Mimecast survey of 1,100 IT security professionals and decision makers, 95% of all company data breaches are caused by human error. …

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Managed IT Support

[H3] SME IT on a Budget: How Outsourced Support Can Slash Costs Without Sacrificing Quality
To outsource or not to outsource IT support; that can be the really tricky question for SMEs, particularly when navigating financially challenging periods….

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Managed IT Support

[H3] Understanding GDPR Compliance for SMEs in the Liverpool Region
Liverpool SMEs – if you think GDPR compliance doesn’t affect you because your business is too small… think again!
…

Ian Johnson 1st Dec 2025

Cyber Security & Safeguarding

[H3] How to Spot a Phishing Attack: A Guide for Liverpool Businesses
Do you know how to spot a phishing attack?
Phishing is an email or message from a fraudster which has been cleverly designed to trick you into thinking it has been sent by a reputable organisation or person. The fraudster’s intention is to gain access to your passwords, banking details or personal information, all of which are high-value swag to them.
…

Ian Johnson 1st Nov 2025

Managed IT Support

[H3] Top 5 IT Mistakes Liverpool Small Businesses Make (and how to avoid them)
IT mistakes are costly to Liverpool small businesses. For Liverpool based SMEs, here we explore the common IT pitfalls you need to be aware of. We’ll tell you how they can be avoided and where managed IT support can help.
…

Ian Johnson 1st Oct 2025

Managed IT Support

[H3] The Role of IT in Achieving Sustainability Goals for Liverpool SMEs
Small Liverpool businesses can leverage technology and a robust IT infrastructure to meet sustainability targets and improve efficiencies.
…

Ian Johnson 1st Sep 2025

[IMG: Cyber security essentials for SMEs]
Cyber Security & Safeguarding

[H3] Cybersecurity Essentials for SMEs: Protecting your business in 2025
SMEs are sitting ducks when it comes to cyberattacks. They’re seen as easy targets by opportunist cybercriminals because they are unlikely to have the in house resources to defend against cleverly engineered data breaches or cyberattacks….

Ian Johnson 1st Mar 2025

[IMG: Why E2E]
Company News

[H3] Meeting ISO standards: Why our ISO accreditations matter to you
We continuously strive to provide the highest standards of work across all of our services, advocating being accountable and exceeding the expectations of our clients and the managed IT industry….

Ian Johnson 1st Feb 2025

[IMG: The top 7 IT priorities for your SME in 2025]
Managed IT Support

[H3] The top 7 IT priorities for your SME in 2025
Is your SME IT ready for 2025? The start of a new year is the perfect time to evaluate the performance and security of your IT infrastructure and its impact on your business. Here, we share our top 7 priorities for your SME in 2025.
…

Ian Johnson 1st Jan 2025

[IMG: Top 4 cyber scams to watch out for at Christmas]
Cyber Security & Safeguarding

[H3] Top 4 cyber scams to watch out for this Christmas
You may be thinking that Christmas is a time for relaxation and letting your guard down while you sip on your beverage of choice and immerse yourself in feelgood movies. But think again! We’re about to become your Managed IT Provider version of The Grinch. Just until the end of this article… …

Ian Johnson 18th Dec 2024

[IMG: The importance of rebooting your router regularly and the benefits to your business]
Connectivity & Cabling

[H3] The importance of rebooting your router regularly and the benefits to your business
Interruptions to your Wi-Fi connection can be costly for your business. If you experience delays in loading web pages or accessing your emails, or your screen keeps freezing during an online meeting, your productivity rate suffers along with your bottom line. But fixing the problem can be easier than you think. It may simply be time to reboot your router. …

Ian Johnson 1st Dec 2024

More from our blog

Cyber Security & Safeguarding

[H3] The Top Cybersecurity Threats Facing British Businesses in 2026
Cyberattacks on British businesses are becoming more frequent and sophisticated thanks to evolving factors such as increased automation, deepfake technology and the rapid adoption of AI. …

Ian Johnson
1st Mar 2026
7 mins

Share

Cyber Security & Safeguarding

[H3] Your Employees Are The Biggest Cybersecurity Risk To Your Business. Here’s The Fix
According to a Mimecast survey of 1,100 IT security professionals and decision makers, 95% of all company data breaches are caused by human error. …

Ian Johnson
1st Feb 2026
7 mins

Share

Managed IT Support

[H3] SME IT on a Budget: How Outsourced Support Can Slash Costs Without Sacrificing Quality
To outsource or not to outsource IT support; that can be the really tricky question for SMEs, particularly when navigating financially challenging periods….

Ian Johnson
1st Jan 2026
7 mins

Share

Managed IT Support

[H3] Understanding GDPR Compliance for SMEs in the Liverpool Region
Liverpool SMEs – if you think GDPR compliance doesn’t affect you because your business is too small… think again!
…

Ian Johnson
1st Dec 2025
6 mins

Share

Cyber Security & Safeguarding

[H3] How to Spot a Phishing Attack: A Guide for Liverpool Businesses
Do you know how to spot a phishing attack?
Phishing is an email or message from a fraudster which has been cleverly designed to trick you into thinking it has been sent by a reputable organisation or person. The fraudster’s intention is to gain access to your passwords, banking details or personal information, all of which are high-value swag to them.
…

Ian Johnson
1st Nov 2025
6 mins

Share

Managed IT Support

[H3] Top 5 IT Mistakes Liverpool Small Businesses Make (and how to avoid them)
IT mistakes are costly to Liverpool small businesses. For Liverpool based SMEs, here we explore the common IT pitfalls you need to be aware of. We’ll tell you how they can be avoided and where managed IT support can help.
…

Ian Johnson
1st Oct 2025
6 mins

Share

Managed IT Support

[H3] The Role of IT in Achieving Sustainability Goals for Liverpool SMEs
Small Liverpool businesses can leverage technology and a robust IT infrastructure to meet sustainability targets and improve efficiencies.
…

Ian Johnson
1st Sep 2025
5 mins

Share

[IMG: Cyber security essentials for SMEs]
Cyber Security & Safeguarding

[H3] Cybersecurity Essentials for SMEs: Protecting your business in 2025
SMEs are sitting ducks when it comes to cyberattacks. They’re seen as easy targets by opportunist cybercriminals because they are unlikely to have the in house resources to defend against cleverly engineered data breaches or cyberattacks….

Ian Johnson
1st Mar 2025
6 mins

Share

[IMG: Why E2E]
Company News

[H3] Meeting ISO standards: Why our ISO accreditations matter to you
We continuously strive to provide the highest standards of work across all of our services, advocating being accountable and exceeding the expectations of our clients and the managed IT industry….

Ian Johnson
1st Feb 2025
6 mins

Share

[IMG: The top 7 IT priorities for your SME in 2025]
Managed IT Support

[H3] The top 7 IT priorities for your SME in 2025
Is your SME IT ready for 2025? The start of a new year is the perfect time to evaluate the performance and security of your IT infrastructure and its impact on your business. Here, we share our top 7 priorities for your SME in 2025.
…

Ian Johnson
1st Jan 2025
6 mins

Share

Services
[H1]
Software Development

Be it bespoke CRM and POS software or custom-made stock management and self-service portals, our software drives efficiency, enhances existing processes and boosts your bottom line.

[H3] How can we help?
From platform modernisation to system integration, we provide full-cycle development and implementation services in digitising your business process that supports your business-critical strategies. Delivering solutions in a large variety of scopes and complexities by using the streamlined approach to accessing software assets and features.
Self-service portals
Workforce collaboration tools/platform
Business intelligence
Billing and payment
Bespoke CRM development
Warehouse management

[H2] How we work
Taking advantage of emerging software development technologies and adopting a pragmatic approach, our dedicated development teams deliver the bespoke software solutions that incorporate with your business, enhance your user experience and uplift your online presence
Adopting the best practice of Agile Development Approach, we deliver working software solutions tailored to your specific business needs on time and on budget. Our front-end skillsets, ranging from the fundamental CSS to the latest JS frameworks can empower your software solutions with intuitive interfaces and responsiveness. Our committed development teams are experts at using leading technologies to develop reliable software that builds big competitive advantage and boosts business efficiency.
Our team who have both industry expertise and strong technical background listen, understand and even challenge your ideas before we finalise an outline of the solution that best meet your needs and expectation. To gain a comprehensive understanding of your business process and current challenges, we conduct site visits to observe your end-user behaviour to gain insight about how work is currently done.  This allows us to contribute our thoughts to optimising the solution. This process helps avoid any assumption or miscommunication, so that everyone involved in the project agrees with what will be developed.
A formal proposal including project timelines, workload estimation and key deliverables planned in the feature set for the product will be presented to you and your project stakeholders.
[H2] What we can do
One of the North West’s leading developers of bespoke software, we produce applications (both desktop and web-based) that either replicate or enhance your existing business processes. Whether that’s stock control, point of sale or CRM, we take what’s currently a manual process and automate it, enforcing best practice and dramatically improving productivity in the process.
[H4] Web application development
Our web application development experience ranges from delivering enterprise-level software solutions to digitising in house processes. Putting quality, security, design, scalability, and usability at the centre of the application development, we can guide you through the development journey and build web applications tailored to your needs and expectations.
Great UI and UX shape the way your users engage with your product and may determine your business success. Our front-end team are experts at designing and developing intuitive, neat and modern interfaces.
We create web applications that are fast and responsive, delivering the best user experience and leading to higher engagement.
[H4] Development cycles and fast iteration
Providing Agile development services for over 10 years, our self-managed, highly-motivated and proactive development team has established a high-level standardised developing process and a common development environment to speed up the development whilst delivering finely-crafted and working features incrementally with uncompromised quality.
As we adopt the test-driven development approach, both usability testing and functional testing will be conducted throughout the development cycle to eliminate the bugs and glitches in each sprint.
[H4] Migration services
As part of our Software Development services, we can make the right integration strategies for you.
To ensure the security and reliability are built in the integration process, we strictly follow the streamlined approach by studying your current database, prioritising and validating data usage, ensuring data quality, and implementing constant testing.
Our expert team ensure that the transition from legacy systems is as seamless as possible, to reduce downtime and disruption to your business.
[H4] Software testing and quality assurance
Our testing services range from individual testers who manually execute existing test cases, to being fully integrated into the software development lifecycle and taking complete responsibility for testing by establishing testing methodologies, creating test cases/plans and performing actual testing.
We can also perform a testing assessment to help you optimise your testing procedures and then set up a process tailored to the type of software solution at hand.
We provide user acceptance testing with the end users, as well as comprehensive functional testing in house, to ensure the software is ready for launch.
[H4] Training and ongoing support
We are confident that our working software solutions are intuitive to the end users. However, prior to the product launch, we can provide on-site training or User Guides to help you set up if needed.
Pre-launch, we can provide technical support in terms of existing infrastructure advice.
In the post-launch phase, we also provide tailored on-going support in terms of software maintenance and new feature enhancement if required.
What’s more, we continue to work with you through change cycles based on your specific business requirements. In doing so, your software can easily scale with any changes to your business process and targets.

[H5] Testimonials
[H2] What are people saying?

“We work to critical deadlines and operate a number of IT systems which allow us to stay ahead of our competitors. E2E has embraced our needs and complex requirements and have ensured a smooth transition from our previous support and systems. I would not hesitate to recommend E2E for all your IT requirements, they have a very can-do approach and explain in a language that can be understood.”

"It’s my pleasure to say that I have found the quality of E2E's products and the results from their service to be excellent. E2E have met all key deadlines, the overall service and value have so far been great!"

“E2E have significantly enhanced our competitive advantage, reduced our costs and created the opportunity for long-term cost savings. We can scale our services as clients and the season demands, providing a technology solution that aligns to our client commitment. E2E are our first-choice provider for hardware, who have seamlessly provided server upgrade enhancements and Wi-Fi solutions over the last 3 years. We have fostered a strong relationship with E2E’s team and look forward to many more years in our partnership.”

“Very impressed by the level of expertise and professionalism of E2E. I would have no hesitation in recommending them with regard to any IT requirements you may have. We continue to liaise with E2E and look forward to a continued business relationship.”

Get in touch

[H2] Talk to an expert
Call us today on 0151 203 2040 or fill out our enquiry form. We guarantee to respond within two hours. (Monday - Friday)

[H3] Download
To download this file please your details below

Ian Johnson
1st Mar 2026
7 mins

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Security teams are finding it increasingly difficult to provide a robust defence against professional cybercriminals who continue to sharpen their skills to infiltrate their operations and cause havoc.
And if you believe your business is not big enough to be of interest to cybercriminals – think again! Cyberattacks are as damaging to SMEs as they are to large corporations.
E2E Technologies is a managed IT provider at the coal face of cybersecurity. We protect our clients by implementing sophisticated cybersecurity and safeguarding measures across their IT infrastructure, using the latest software and hardware, alongside clear procedures and user protocols.
Is your cybersecurity adequate for the needs of your business, and sufficiently scalable to combat new and evolving cyber threats?
Let’s explore the top cyber threats facing British businesses in 2026 to establish if you’re truly cybersecurity ready…
[H2] Is your business protected against these cyber threats?
Here are just some of the cyber threats facing all businesses from SMEs to large corporations in 2026.
[H3] Phishing / social engineering
Social engineering is a tactic increasingly used by hackers in which they rely on trust between colleagues and third party contacts to launch a successful cyberattack. This is used in phishing scams whereby the attacker impersonates a colleague or contact in an email or message, instructing them to carry out particular actions such as sharing sensitive data or transferring money to a ‘new’ bank account.
According to the Home Office Cyber Security Breaches 2025 survey, despite greater vigilance and a decrease of 7% in occurrences amongst small businesses, compared to 2024, “phishing attacks remain the most prevalent and disruptive type of breach or attack (experienced by 85% of businesses and 86% of charities)”.
The solution:
Regular phishing awareness training
Anti-phishing tools
Enable multi-factor authentication (MFA) as an additional security barrier
Real-time monitoring of emails to detect threats
[H3] Ransomware
The same Home Office survey found the estimated percentage of all businesses that experienced a ransomware crime increased from under 0.5% in 2024 to 1% (an estimated 19,000 businesses) in 2025. Globally, there were 7,419 ransomware attacks in 2025 compared to 5,631 attacks recorded in 2024.
In a ransomware attack, hackers encrypt a business’s data, threatening to leak the information unless a ransom is paid. SMEs are particularly at risk of ransomware attacks because hackers expect them to have weaker defences.
The solution:
Regular backups stored offline
Device protection
Restricted access rights for staff
A clear ransomware response plan
[H3] Cloud misconfiguration
Cloud misconfiguration occurs when cloud based systems are set up incorrectly, leaving data, apps and sometimes an entire IT infrastructure vulnerable to unauthorised access.
As more and more businesses adopt cloud based services such as Microsoft 365 or Google Cloud, the risk of cloud misconfigurations and their consequences will increase. Misconfigured cloud data storage systems have the potential to expose a staggering number of records to cyber threats.
The solution:
Implement cloud landing zones. These are multi-account environments that allow workloads, apps and IT infrastructures to be securely stored in the cloud
Enable multi-factor authentication
Regularly review cloud configurations
Apply the Principle of Least Privilege (PoLP) where users are given the minimum levels of access needed for their role
[H3] Supply chain risks
Supply chains pose a significant cybersecurity risk for businesses, particularly when suppliers are given third party access, or they hold personal data or intellectual property belonging to the client.
Phishing attacks, viruses or malware also often originate from suppliers. Despite this, just 14% of businesses review the risks posed by their immediate suppliers.
The solution:
Run regular, comprehensive vendor security assessments
Implement zero trust network policies
Monitor and regularly update supplier access rights
Incorporate security requirements into contracts
[H3] Credential stuffing
Sometimes we may not even know when our personal data, passwords and other credentials have been stolen. When employees use the same password for multiple sites and applications, they put the business at risk of an automated cyberattack. Hackers can automate logins using bots and stolen credentials to access and steal data. This is credential stuffing.
The solution:
Force employees, suppliers and other third parties to use strong, unique passwords and have these regularly updated
Implement multi-factor authentication
Monitor systems for failed login attempts or suspicious login patterns, and block them as soon as they are detected
Implement credential stuffing detection tools that compare login attempts against databases of breached credentials
[H3] Human error
Employees are often unintentionally responsible for cyberattacks. Human error, such as falling victim to phishing scams, using weak passwords, carelessly sharing sensitive data and ignoring protocols weakens a business’s cybersecurity.
The solution:
Introduce and maintain robust security policies
Train and retrain on cybersecurity and threat awareness
Automate and enforce software updates with deadlines
Implement multi-factor authentication
[H3] Remote working
Remote or hybrid working is now widespread across businesses of all sizes. While it gives employers and employees greater flexibility, remote working can also result in a lack of control, causing security gaps to appear, particularly when employees use their own devices.
Without adequate security updates, personal devices, printers, webcams and similar equipment can all become entry points for hackers.
The solution:
Enforce the use of secure VPNs (virtual private networks) for private access
Only allow the use of authorised, company-owned devices to control security updates
Segment networks into isolated subnetworks to limit security breaches
Enforce the Principle of Least Privilege
[H2] How AI is making the threat of cyberattacks worse
Artificial intelligence (AI) is exacerbating the threat of cyberattacks for UK businesses. In its ‘Impact of AI on Cyber Threat from Now to 2027’ report,  the National Cyber Security Centre claims, “Keeping pace with ‘frontier AI’ capabilities will almost certainly be critical to cyber resilience for the decade to come.”
Areas of concern:
AI is being increasingly adopted by cybercriminals to run faster ransomware attacks with higher ransom demands.
Autonomous AI agents used by companies for various tasks, including data analysis, customer support and financial administration, may well improve operational efficiencies, but they are also making data more accessible to hackers, thanks to the extensive security access they are given.
A compromised AI agent can carry out security breaches at speed, while delaying detection. As well as data theft, typical breaches include unauthorised financial transactions, manipulation of automated workflows and intellectual property theft.
AI generated deepfake technology is also advancing at an unstoppable rate, forging video calls, voice messages and audio instructions to bypass security controls.
[H2] Boost your cybersecurity with E2E Technologies
Speak to E2E Technologies about protecting your IT infrastructure and making your cybersecurity scalable to handle changes within your business, without disruption.

Ian Johnson
1st Feb 2026
7 mins

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As a business owner, this makes your employees your biggest cybersecurity risk.
Businesses have come to understand the importance of boosting cyber protection against external threats, with increasing numbers taking comprehensive measures to minimise the risk of an attack. Yet, many fail to address the obvious risk of employee error.
E2E Technologies designs and implements cybersecurity tools and procedures that protect our clients from all types of cyber threats. Here, we explore why employees and human error pose the biggest risk to cybersecurity, and how you can fix this problem within your business.
[H2] Why UK employees are the biggest cybersecurity risk to businesses
Even your most loyal, proactive, diligent employee doesn’t value your business as much as you do, so protecting it from cyber threats won’t be as high on their list of priorities as it is on yours. They will naturally have good days and bad days, so they may not always be on high alert when exposed to a potential breach. This is when human error comes into play. Meanwhile, for some employees, cybersecurity is simply not on their radar.
[H2] Ways in which your employees put your business at risk of a cyberattack
[H3] The use of weak or regularly used passwords
The most simple and most obvious deterrent against cyberattacks is the use of strong passwords. Employees often prioritise using a simple password that is easy to remember over creating a complex, strong password that is harder to unlock. Many will also use the same password across different accounts or applications, which leaves you open to ‘credential stuffing’ whereby hackers use lists of compromised user IDs to attack a system.
[H3] Ignoring software updates
Software updates install the latest cybersecurity fixes and malware defences. Employees who ignore software updates, particularly when using their own devices, leave your business vulnerable to attack.
[H3] Being unaware of security policies (or just ignoring them)
If employees don’t have access to clear cybersecurity policies, or they simply choose to ignore them, they will be unaware of the critical protocols they should be following.
[H3] Falling victim to phishing emails
According to the UK Government’s Cyber Security Breaches Survey 2025, phishing attacks remain ‘the most prevalent and disruptive type of breach or attack’ experienced by 85% of businesses. Phishing attacks are so sophisticated and convincing that even the most vigilant employees can be tricked into downloading an infected document or clicking on a malicious link.
[H3] Fake business emails
Also known as business email compromise (BEC), employees might unwittingly respond to fake business emails that appear to have been sent by a colleague or regular contact, in which they are instructed to send money to a hacker’s account or share sensitive data.
[H3] Use of collaboration tools and AI
79% of respondents to the Mimecast survey agree there are new security threats in the use of collaboration tools such as Microsoft Teams, Slack and Google Meet where hackers use techniques based on social engineering to rely on exploiting trust between colleagues.
[H2] Typical mistakes you might make as the employer
We’ve looked at how employees can be a threat. Let’s now turn the tables and make this about you. How are you allowing employees to pose such a threat? Where do you need to take ownership of the problem?
[H3] Ignoring software updates
Just like your employees, if you fail to install software updates across the business, you are effectively inviting hackers with open arms.
[H3] Inadequate data handling practices
Poor data handling practices, such as allowing employees to save files on personal devices or send data insecurely without encryption, makes your business vulnerable to attack.
[H3] Lack of training
If your employees are not trained in cybersecurity, they won’t have the tools to be vigilant and proactive in keeping your data and IT systems safe.
[H3] Lack of multifactor authentication (MFA)
Multifactor authentication, or two step verification, is an additional layer of security against human error or a lack of vigilance.
[H3] Unclear cybersecurity policies
If cybersecurity policies are unclear and not easily accessible, employees cannot be expected to abide by them.
[H2] How can you fix the employee cybersecurity risk problem?
What steps can you take to make cybersecurity a core function of each employee’s role, to the point where their approach or response to a cyber threat becomes instinctive rather than an afterthought?
Start with robust procedures as a foundation for changing behaviours:
[H4] Run regular software updates and steer clear of old systems
Ensure software updates are implemented immediately, and move away from old systems with outdated software.
[H4] Implement multifactor authentication
Introduce multifactor authentication as a belt and braces approach. Giving your business an extra line of defence may appear to be inconvenient to employees but this isn’t a popularity contest.
[H4] Enforce regular password changes using strong passwords only
Automate regular password changes to force employees to update their passwords for both site based equipment and remote logins.
Having implemented new procedures and protocols, from here it is about education and cultural shift:
[H4] Integrate robust security policies across the business
Policies and best practices with clear expectations around data handling, passwords and vigilance will reduce the opportunity for human error.
[H4] Incorporate cybersecurity into your onboarding program
An onboarding program that outlines your security policies and clearly defines cyber threats with real-life examples will send the message to your new employee that they have a responsibility to uphold those policies throughout their daily tasks.
[H4] Deliver regular, role specific cybersecurity training
Keep banging the cybersecurity drum throughout employment with cybersecurity training that is relevant to each person’s role.
[H4] Introduce and manage device security and safe remote working
Make each employee responsible for the security of their own device, both digitally and physically. Antivirus software should be installed on all devices and regularly updated, along with any installed apps. Laptops should also not be left unattended in public spaces.
[H4] Ensure leavers’ security access is terminated immediately
Disgruntled leavers can be a threat to your cybersecurity. Any personal devices should be cleared of all company data, and the employee’s access should be terminated immediately.
[H2] Speak to E2E Technologies to support your employees with cybersecurity
E2E Technologies is a managed IT provider that specialises in cybersecurity. We can help to protect your business from human error to reduce the risk of data breaches and cybersecurity incidents. Speak to our team to find out more about our services.

Ian Johnson
1st Jan 2026
7 mins

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Does size matter? Is it the number of employees or turnover that dictates whether outsourcing IT support is cost-effective? Or does outsourced support provide the stability and enterprise-grade service businesses of all sizes need?
As a managed IT provider, E2E Technologies works with SMEs of varying sizes and turnovers to provide a proactive, agile and cost-effective service based on IT expertise and earth-shatteringly good listening skills and business acumen.
Does this cost? Of course it does, but how does it compare with the cost of handling IT in-house? And is outsourced IT of equal quality?
We know E2E customers value and benefit from the managed IT services we provide. Let’s look at how outsourced IT support can slash costs without sacrificing quality.
[H2] Reduction in labour costs, including training
Let’s not beat around the bush, an in-house IT team is expensive. Experienced IT professionals quite rightly demand salaries appropriate to their skillset, on top of which are employer National Insurance, career development and benefits.
An IT department needs to be ready for all eventualities. Having the right level of staff to deal with peaks and troughs can be very difficult; there is the risk that they will be underproductive and stretched beyond capacity at different times. Do they have the knowledge and resources to quickly resolve an unexpected incident?
Training is also a significant cost, particularly given the speed at which technologies evolve and the range of IT knowledge a team needs to cover. What happens when trained staff leave? They take that training with them, leaving you back where you started.
[H2] Minimised downtime
Even the most profitable SME is unlikely to afford an IT team with broad enough expertise to respond to all possible incidents or proactively prepare in case a particular issue arises. The downtime that such scenarios cause can be damaging to a business, impacting productivity, client goodwill and its overall reputation. Constantly working on preventative maintenance is key to avoiding downtime, but this requires the resources most SMEs don’t have.
An outsourced, managed IT team can draw upon its diversity of expertise and access to the latest technology to respond to incidents and manage preventative maintenance so that the impact of downtime is minimised.
[H2] Fixed costs vs variable/unpredictable costs
When it comes to budgeting, SMEs benefit from the peace of mind of fixed costs, rather than coping with expenditure that hasn’t been forecast and is damaging to cashflow. Businesses with outsourced IT support can allocate a regular fixed cost each month, with any excess capital ringfenced for long-term investment in new technologies and innovation.
[H2] Protection against cyberattacks
SMEs are having to focus more on protection against cyberattacks, data breaches and malware than ever before. Cybercrime is causing devastation across businesses of all sizes. High-profile cases we hear about are just the tip of the iceberg. Whereas SMEs once considered their data and systems unattractive to cybercriminals, they are now very much aware of their vulnerability to attack.
For an in-house IT team, protecting a company against cyberattacks is a necessary drain on resources. Cybercriminals are ahead of the game, using new software and scams to infiltrate company systems, with devastating results. An outsourced managed IT company has experts working on cybersecurity every day, updating clients’ software to protect them against future threats.
At E2E Technologies, we also carry out regular security audits on behalf of customers, which identify where there may be vulnerabilities so that interventions can be implemented. This gives company directors, employees and their clients the peace of mind that data security is maximised and routinely maintained.
[H2] Scaling up or down
Scalability is critical for growing businesses. Flexibility in swiftly increasing users and introducing new software to accommodate a change in focus or sudden growth is key. Likewise, during a quiet or uncertain period, a business should be able to quickly react and save costs.
As a business scales up or down, the flexibility and agility of remote IT support come into its own, with services being seamlessly adapted to manage change. Recruiting in-house IT teams is expensive each time the business needs to scale up. It is also costly and difficult to cut teams down when needed.
Whether it is scaling up or down, a business with outsourced IT support will only ever pay for what it needs.
[H2] Software updates and latest technologies
Managed IT packages generally include the continuous implementation of software updates and access to the latest technologies, removing the need for customers to purchase and store equipment or assess the efficacy of the latest software for their business.
E2E Technologies is constantly monitoring the latest technology, software and innovations, understanding how each new development could benefit every customer. Based on our assessments, we make recommendations and implement changes quickly. By working with businesses from across various industries, we have a helicopter view that in-house teams, focusing on internal IT systems only, don’t have the resources to research and implement.
[H2] Compliance
IT services are subject to a raft of regulations and internal rules relating to aspects such as how technology is used, data security (GDPR), access control, industry standards and incident response. Non-compliance can be costly to SMEs due to financial penalties and reputational damage.
The E2E Technologies team has a full understanding of IT and data compliance, and is constantly reviewing changes to regulations, licences and certified services to keep customers compliant.
We evaluate complex regulations, install proactive security measures, automate processes for audits and reporting, build disaster recovery and backup measures, and mitigate risks, all of which are key to remaining compliant. We also offer training for employees so that they have compliance and security protection in mind when completing tasks.
[H2] Speak to E2E about managed IT support on a budget
If you’re looking for a reputable managed IT partner, get in touch with E2E Technologies to discuss how outsourced IT support can slash costs without sacrificing quality.