Training Example: Moose Mobile – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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[H3] Multi award-winning service & price. You can’t beat value like that.
Moose NBN now available. Click here to see deals starting from $44.80. Please refer to our Critical Information Summaries for plan information. *Promotion applies to number transfers and new SIMs only, otherwise standard deal applies. *See Promo T&C’s for details. Get fast and efficient support from our expert locals. Voted clearest billing in 2024, with no surprise charges or fees. We use the Optus 4G Plus and 5G networks to provide award-winning coverage. Seamlessly transfer your number from your old provider. No down time.
[H2] Do more with the Moose Mobile App
Monitor, manage and control your usage and account with our handy app.1
[H4] Manage Usage
Turn your data on and off, check your data bank, and receive 50%, 85% and 100% usage notifications via SMS and email.2
[H4] Parental Control
Manage individual services under one account, turn their data off and on, and add additional data packs if needed. 3
[H4] Easy Payments
Easily pay your bill online, update your credit/debit card and see your payment history at a glance.4
[H4] Transparency
Access all your usage records, invoices and payment history by logging in through the app or online.1
[H4] Manage Usage
Turn your data on and off, check your data bank, and receive 50%, 85% and 100% usage notifications via SMS and email.2
[H4] Parental Control
Manage individual services under one account, turn their data off and on, and add additional data packs if needed.3
[H4] Easy Payments
Easily pay your bill online, update your credit/debit card and see your payment history at a glance.4
[H4] Transparency
Access all your usage records, invoices and payment history by logging in through the app or online.Available on the Apple App Store and Google Play Store. Rated 4.6/5 Stars from 3500+ Reviews Rated 4.5/5 Stars from 500+ Reviews
[H2] Hear from our happy customers
“Great service and excellent value. The network coverage is great, I haven’t had any issues. Also, great data download speeds. I highly recommend Moose Mobile to everyone who wants great service and great value!”
[H6] ThatGirl
“Moving my number over was easy, painless and only took a couple of hours. I was super happy to see no difference in the coverage, connectivity & speed.”
[H6] Ali Z.
“Great service and rates for a full Optus experience. You can actually phone these guys and talk to a human. Nothing is too hard for them.”
[H6] Mark47
“Transferred my husband’s and mine numbers from another provider, SIMs arrived very quickly. Coverage is good and download is sufficient for my needs.”
[H6] Valentina G.
“Moose is very easy to deal with and is the most economical provider of mobile phone services in Australia that I have found.”
[H6] Rodbonk
“So easy to change plan and Moose’s customer service is great. I’ve signed the wife and just waiting for the daughter’s plan to finish and she’ll be a Moosite as well.”
[H6] David D.

Skip to content Home > Moose Mobile Critical Information Summaries
[H1] Critical Information Summaries (CIS) & Key Fact Sheets (KFS)
Here you’ll find all Critical Information Summaries & Key Fact Sheets for Moose Mobile and nbn® plans.
[H2] Critical Information Summaries
Moose Mobile’s CIS documents contain detailed information about our products and services in plain language that is easy to understand.They are provided here to help you make an informed choice when making a purchase. You may download a copy of the relevant CIS in PDF format to your computer using the links below.The Key Fact Sheets outine important information regarding the Moose nbn® plans.
[H4] SIM only Mobile CIS document
Moose Mobile CIS
[H4] Moose nbn® CIS documents + Key Fact Sheets
Moose nbn® Residential CIS (FTTP, HFC, FTTC, FTTN) Moose nbn® Fixed Wireless CIS Moose nbn® Residential Key Fact Sheet (FTTP, HFC, FTTC, FTTN) Moose nbn® Fixed Wireless Key Fact Sheet

Skip to content Home > Moose nbn®
[H1] Moose nbn® plans
Recognised by Canstar for outstanding value on our nbn® plans. Backed by award-winning customer satisfaction across our mobile services.
[H2] Moose nbn® plans
nbn® Value25/10 MbpsTypical evening speed (7pm-11pm)25MbpsDownload9MbpsUpload $64.8 $44.80permonth $20 off per month for 6 months Unlimited data 1-3 users Emails + web browsing Online gaming HD video streaming $44.80 min. cost over 1 month* Check address nbn® Premium50/20 MbpsTypical evening speed (7pm-11pm)50MbpsDownload18MbpsUpload $83.8 $59.80permonth $24 off per month for 6 months Unlimited data 1-4 users Email + web browsing Online gaming HD video streaming $59.80 min. cost over 1 month* Check address nbn® Elite100/20 MbpsTypical evening speed (7pm-11pm)100MbpsDownload18MbpsUpload $86.8 $63.80permonth $23 off per month for 6 months Unlimited data 1-9 users Emails + web browsing Online gaming Ultra HD/4K video streaming $63.80 min. cost over 1 month* Check address nbn® Turbo500/50 MbpsTypical evening speed (7pm-11pm)500MbpsDownload45MbpsUpload $86.8 $63.80permonth $23 off per month for 6 months Available for nbn® FTTP & HFC areas Unlimited data 10+ users Emails + web browsing Online gaming Ultra HD/4K video streaming $63.80 min. cost over 1 month* Check address Refer to Critical Information Summary and Key Fact Sheet for plan information. See Promo T&C’s for details.
[H2] Maximise your Wi-Fi experience with eero 7 for only $99!
Limited time offer Find out more Get fast and efficient support from our expert locals. Freedom feels good! All Moose plans include no lock-in contracts and no exit fees. Enjoy unlimited data and speeds of up to 500Mbps. We’re not just great on price, we consistently rate highly online and have award-winning service.
[H2] See what our customers are saying about Moose nbn®
“The customer service would have to be THE best I have ever experienced, from tonal delivery to guidance and then some! Service providers and the like need to take a page or two out of Moose Mobile’s Employee Handbook”
[H6] Dijana J
“My previous provider was so expensive but I’ve found Moose to be very reliable & they suggested I really only needed the everyday plan rather than an a more expensive option . I’ve now recommended Moose to members of my family who are looking for a change.”
[H6] Happy 80 year old
“I have been with Moose NBN for many months now. Its a reliable service and with good technical support. I also use the Moose mobile service, so ts good to have the two services from one prvider. I would highly recommend Moose.”
[H6] Robert Ross
“No problems. Great service. Connection fast and reliable. Took a chance on moose and it’s worth it.”
[H6] Nonnahs
“
My only regret is that we didn’t switch earlier!! We recommend Moose NBN to all who want a better experience with amazing customer service.”
[H6] Wayne B
[H2] Moose nbn®
What is nbn®? nbn® is what non-tech people call the National Broadband Network. It’s the Australian Government initiative that’s delivering broadband services right across Australia, which uses copper landline networks, mix fibres (including FTTN, FTTP, FTTB and FTTC), hybrid fibre coaxial (HFC), as well as Fixed Wireless and satellite broadband.Fibre to the Premises (FTTP) Available for around 20% of Australians, this technology type is the fastest and most reliable by nbn®, with optic fibre going directly to your house. Most locations are capable of speeds up to 1000 Mbps!Fibre to the Node (FTTN) The most common tech type, this uses your existing copper and connects it to a nearby fibre node. Max speeds are 100 Mbps, but actual speeds are based on your connection. After you enter your address, we’ll display plans you are capable of receiving. If you need more information, our expert Aussie customer service team is available to help!Fibre to the Curb (FTTC) nbn® runs fibre to a point, usually in your street, after which the existing copper brings the connection into your premises. Max download speeds available are 100 Mbps, but actual speeds depend on your infrastructure.Hybrid Fibre-Coaxial (HFC) HFC uses existing ‘pay TV’ or cable network. This high-speed connection runs to the nearest fibre node. This tech type can offer speeds over 100 Mbps depending on your location!nbn® Fixed Wireless This connection uses data transmitted over radio signals to connect premises to the nbn® broadband access network. Max download speeds available are usually capped at 75 Mbps. How long does it take to get connected? This depends on what connection date you chose during your online sign-up with Moose.If you chose to get your new service as soon as possible, the connection process will start right away. We’ll transfer your nbn from your existing provider to us in as quickly as 5-30 minutes, but this can sometimes take up to 24 hours. Importantly though, you won’t be without an active nbn connection while the transfer is taking place.If you chose a specific connection date, we’ll start the connection process at 9AM AEST on that day you selected. Again, this generally takes 5-30 minutes to complete, but can sometimes take up to 24 hours.If you opted to purchase a Moose Mobile modem, we’ll start connecting your service once this has been delivered to you, or on the date that you selected during the checkout process (as long as this date occurs after you’ve received your modem. How do I configure my current modem? If you’re bringing your own modem, it should automatically connect to our service once the connection process is complete. Sometimes you may need to switch your modem off and on again to finalise the switch.If you’ve bought a Moose modem, simply plug it in to your premises’ nbn supplied NTD. Once the connection is completed it will begin working. What speed do I actually need? This will depend on the size of your household and how you use the internet. Have a look at the plans listed below and find out which one best suits your needs.
[H4] Economy NBN (12/1 Mbps)
Best for very basic internet browsing (1-2 people)Sending emails and browsingStreaming music
[H4] Value NBN (25/10 Mbps)
Best plan for singles and couples who want to stream video(1-2 people)Sending emails and browsingStreaming musicStreaming standard definition video
[H4] Premium NBN (50/20 Mbps)
Best plan for the average family (3-4 people)Streaming musicStreaming high definition videoPlaying online games
[H4] Elite NBN (100/20 Mbps)
Best plan for large families and working from home (5+ people)Downloading large filesStreaming high definition videoPlaying online games  How does billing work? nbn® billing will be different to how we bill mobile. With our mobile product your billing period begins on the first day of the month, but with our home internet product this period will begin from the date you connected.This means that you might receive two bills from us, one for mobile and one for NBN. Why can’t I get nbn®? When is it coming to my area? Moose Mobile is not able to support every single type of nbn® connection such as FTTB. As a result, your address might not be eligible for our nbn® product. This might change in the future though, so check back regularly to see if your address become eligible.

Skip to content Home > Promo T&C’s
[H1] Moose Promo T&C’s
On this page you’ll find the terms and conditions of our current promotions.
[H2] Mobile Promotions
[H4] The Offer
These Terms and Conditions apply to the Moose Promotion (December 2025) which provides Moose Mobile customers discounted monthly charges or bonus data for the first 6 monthly billing periods of their new mobile service subject to these Terms and Conditions (Offer).
The applicable discounts and bonus data are set out in the tables below.
This Offer is valid from 11 December 2025 to 30 May 2026, or otherwise until Moose withdraws the Offer without notice by discontinuing the promotion. By applying for this Offer, you agree to be bound by Moose’s Standard Form of Agreement (SFOA), accessible at https://moosemobile.com.au/standard-form-of-agreement, as well as these Terms and Conditions.
Moose reserves the right to modify these Terms and Conditions at any time in accordance with the SFOA.
[H4] Your application
To qualify for this Offer, you must meet the following criteria:You must be at least 18 years old and possess a valid Australian residential address.You must be a new customer of Moose, or an existing customer purchasing a new mobile service. Moose may accept or decline your application in its absolute discretion.
[H4] How the offers will work
The discounts apply exclusively to the specific services and plans detailed in the table below (eligible service).
The Offer is non-transferable, cannot be combined with any other special offers or promotions, and is not redeemable for cash.
The Offer is available to new or existing Moose customers who sign up to a new mobile plan with Moose.
Upon acquiring a new eligible service, Moose will apply the discount or bonus data specified in the tables below at the time of signup. The monthly discount will automatically be subtracted from your monthly invoices for the first 6 monthly billing periods of your new service, or until you cancel the service, whichever comes first. The bonus data will automatically be applied to the included monthly data on the service for the first 6 monthly billing periods, or until you cancel the service, whichever comes first.
If you opt to change your plan during the promotional period, the discount and/or bonus data will not continue to apply to the new plan. If the new plan is not listed, the discount will cease to apply.
Additional charges, including but not limited to excess data usage and extra data packs will continue to apply.
To receive the bonus data component of any promotion you must connect within one month of purchasing your service.
All prices displayed include Goods and Services Tax (GST).ServiceMonthly chargeOfferDiscountBonus dataMoose 30GB SIM Plan$24.80$12.40$12.40N/AMoose 40GB SIM Plan$33.80$23.80$10.00N/AMoose 100GB SIM Plan$41.80$29.80$12.00N/AMoose 200GB SIM Plan$55.80$45.80$10.00N/A
[H2] NBN Promotions
[H4] The Offer
These Terms and Conditions apply to the Moose Promotion (2026) which provides Moose customers discounted monthly charges for the first 6 months of their new nbn service subject to these Terms and Conditions (Offer).
The applicable discounts are set out in the tables below.
This Offer is valid from 24 February 2026 to 30 May 2026, or otherwise until Moose withdraws the Offer without notice by discontinuing the promotion. By applying for this Offer, you agree to be bound by Moose’s Standard Form of Agreement (SFOA), accessible at https://moosemobile.com.au/standard-form-of-agreement, as well as these Terms and Conditions.
Moose reserves the right to modify these Terms and Conditions at any time in accordance with the SFOA.
[H4] Your application
To qualify for this Offer, you must meet the following criteria:You must be at least 18 years old and possess a valid Australian residential address.You must be a new customer of Moose, or an existing customer purchasing a new nbn service. Moose may accept or decline your application in its absolute discretion.
[H4] How the offers will work
The discounts apply exclusively to the specific services and plans detailed in the table below (eligible service).
The Offer is non-transferable, cannot be combined with any other special offers or promotions, and is not redeemable for cash.
The Offer is available to new or existing Moose customers who sign up to a new Moose nbn plan.
Upon acquiring a new eligible service, Moose will apply the discount specified in the tables below at the time of signup. The monthly discount will automatically be subtracted from your monthly invoices for the first 6 months of your new service, or until you cancel the service, whichever comes first.
If you opt to change your plan during the discount period, the discount will continue to apply if the new plan matches those listed in the tables below. If the new plan is not listed, the discount will cease to apply.
Additional charges, including but not limited to upgrades, extra data packs, other internet services, installation, and fees for non-standard installations, will continue to apply.
This Offer is not available in all regions and only applies to the services listed in the table below.
All prices displayed include Goods and Services Tax (GST).ServiceMonthly chargeOfferDiscountValue NBN 25/10Mbps$64.80$44.80$20.00Premium NBN 50/20Mbps$83.80$59.80$24.00Elite NBN 100/20Mbps$86.80$63.80$23.00Turbo NBN 500/20Mbps$86.80$63.80$23.00Value NBN FW 25/5Mbps$64.80$44.80$20.00Premium NBN FW 75/10Mbps$83.80$59.80$24.00