Training Example: Dee Valley Vets – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H3] WELCOME TO DEE VALLEY VETS

Our vets take pride in providing a high standard of friendly, personal service for our clients and their animals.

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Situated in the beautiful Dee Valley in North Wales, our practice has two surgeries:- in Llangollen & Corwen, (both in Denbighshire). We also have a vets near Oswestry, our St. Martins surgery, Rhyn Park Vets.

[IMG: Dee Valley Vets]

[H3] We offer a friendly and efficient service providing good value for money. We have an ongoing intention to provide an excellent service at reasonable prices.

If your pet is sick or injured we will do our best not to rack up unnecessary bills but at the same time sort out the problem efficiently. A 24 hour emergency service is available by phoning the usual number and you will be attended to by your usual vets. Extra charges will of course apply.

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We enjoy dealing with all domestic animals - pets, horses, livestock. There are four vets providing a 24 hour emergency service, 365 days a year.

You can follow Dee Valley Vets on Facebook.

[H3] For all your veterinary needs, we are here, we care.

Providing a 24 hour emergency service, 365 days a year, so call if you have a problem 01978 860246

[H3] Our Practice

Our practice opened its doors early in the 19th Century and has been growing ever since. For many years the surgery established itself above the town overlooking the Dee Valley near to the canal, until it moved down into the town in 2009. The practice initially undertook almost entirely farm animal and horse work, but over the decades family pet work markedly increased. In order to care for our clients in Corwen and surrounding areas we opened up our branch practice in Corwen.
The practices continued to grow with Richard and Sandra Woodhall until 1992 when Clive Bourne joined the partnership.  During this time, Acrefair surgery was opened. It was in 2006 that Anne Mann and Clive took the helm and the practices were then no longer known as Woodhall and Bourne but Dee Valley Vets.  Shortly after this, Clive and Anne started Rhyn Park Vets, our surgery in St Martins.
Whilst Richard and Sandra decided to hang up their stethoscopes for a well-deserved retirement, the doors opened to a new graduate Rebecca Rowe. Rebecca has worked at Dee Valley Vets on and off since 2006. Rebecca has gained experience from other practices including a mixed practice in New Zealand with her partner Clive Patel, until she returned to the practice (permanently this time!) in 2014 and later that same year she was joined by her future husband Clive Patel. Since this time, they have steadily put down roots and been joined by their little girl Evalyn and son Archie. It was in 2019 that Clive and Rebecca took over the practice.
Over the years as the practice has grown and changed.  We sadly took the decision to close or Acrefair branch in 2023 but we also moved to our new clinic in Corwen in December 2025. Certain other aspects have had to mould to suit the need at the time, however, the ethos and nature of our practice remains the same. We have strived to remain independent thereby providing a close-knit family feel, whilst maintaining a quality service. Our family owned practice has served the local community for many years, thereby creating a close bond with our clients and long may this continue. We have always provided our own out of hours service, so if you should need us outside of normal opening hours, the same vets will see you.

[H4] Address:

28-34 Berwyn Street, Llangollen. LL20 8NB
We provide a 24 hour emergency service, 365 days a year, so call if you have a problem or need an appointment 01978 860246.

[H4] Call:

01978 860246

[H3] GDPR Statement

Dee Valley Vets Ltd is committed to providing the best customer service possible and that includes protecting your data. We welcome GDPR as an important opportunity to review and strengthen our data protection protocols and improve the transparency of how and why we store and process your data.
Servicing you as a client
By registering as a client of Dee Valley Vets we already know that you want to provide your pet with the best possible healthcare. To help you do that, we have chosen ‘legitimate interest’ as the lawful basis to process your data and provide marketing communications that we feel would be beneficial to you and your pet. These include:
– Appointment reminders
– Reminders for pet vaccinations and administering preventative healthcare treatments (e.g. wormers and flea treatments)
– News and information on animal care, like top tips for exercise and health checks you can do yourself
– Promotions and the latest related product offers
We’re a caring & compassionate practice and your pet’s health and wellbeing are our main priorities. Being able to contact you about products, services and advice relating to your pet enables us to provide you with the best service possible, and ensures your pet never misses out on the care they deserve.
Fair processing
We operate a fair processing policy and you can find out what data we hold about our clients and how and why we process it in our Privacy Notice.
Opting out
As we have chosen the ‘legitimate interest’ route, we are not required under the new GDPR regulations to obtain consent to process your data in order to provide our services, and support you with your pet’s healthcare. We want to assure you that we will never sell or share your personal data with a third party for marketing purposes, and you can update your preferences and/or opt out of our communications any time by phone, email or in person.

[H3] Privacy Policy

This privacy notice tells you how Dee Valley Vets will collect and process your personal data if you register as a client, purchase our services and products, and use our website.
About Us
Dee Valley Vets is a mixed veterinary practice dealing with all species of animal. We are based in Llangollen with surgeries in Corwen, Acrefair and St Martins. Our number one priority is the health and wellbeing of our patients, and we offer a range of services that include diagnosing and treating sick and injured animals, providing preventative and general healthcare treatment and advice, and we offer a range of related products for purchase.
Who to contact regarding your personal data
We take your privacy seriously. Our Data Protection Manager looks after data protection and would be happy to answer any of your questions about this privacy notice and how Dee Valley Vets uses your data – you can contact them at [email protected] or on 01978 860246.
The personal data we collect and process
There are four main ways we process the personal data you provide. We endeavour to keep this information accurate and up to date, and not keep it longer than is necessary.
To administer your account as a surgery client
In order to provide our service effectively and ensure the best possible care for your pet, we need to collect and process the following personal data when we register you as a client.
This personal data will be used for the following services and purposes:
To administer your account and provide the products and services you have requested from us. For example, invoicing, calling to change an appointment and to keep a record for legal and accounting purposes.
To inform you of service information about the practice by email. For example, notification of seasonal opening times or changes to out of hours availability.
If you have pet insurance and you wish to make a claim, we will pass on your pet’s clinical history with your name and address to your insurance company to allow them to process your claim.
If we take any samples for laboratory analysis, we send the sample to Axiom, APHA, SAC or Biobest and provide your animal’s name, surname and address for identification purposes only.
To send you marketing communications as a surgery client
We send all our clients the following marketing communications:
Reminders for vaccinations and administering preventative healthcare treatments.
News information on pet care, like top tips for exercise and health checks you can do yourself or farm animal newsletters
Information about events run by Dee Valley Vets.
Promotions and the latest product offers relating to your animals.
Clients find these communications useful in administering care to their pets and to keep up-to-date with what is going on at the surgery. They are only sent to existing clients who can opt-out at any time.
The personal data we process for these communications is full name, address, email address and telephone numbers.
We would like our clients to enjoy these communications, so it’s important to note that you can opt-out at any time by:
⦁     Calling our team at the surgery on 01978860246.
⦁    Dropping into the surgery and speaking to a member of our team.
To share with veterinary related 3rd parties WITH your consent
There will be occasions where we will need to ask for your consent to share your personal data with a 3rd party:
If you would like your pet to be referred to a specialist veterinary surgeon, we will provide them with your pet’s clinical history with your name, address, phone numbers and email address to enable them to confirm your referral appointment.
Should you wish to move to an alternative veterinary surgery, we will provide your pet’s clinical history with your name and address to your new vets before closing your account.
Should you wish to microchip your pet, we register your name, address and contact number with the microchip provider. Note that microchipping dogs is a legal requirement and we share your personal data in this case under a legal obligation to do so.
Should you wish to purchase a dog tag, we will provide your name for identification and your contact number for engraving to the dog tag provider.
Dee Valley Vets will not pass on your personal data to any third parties without your consent unless the law requires us to do so. We do not provide any personal data to the suppliers of the medicines we administer or the pet care products we sell.
When you use our deevalleyvets.com or rhynparkvets.com websites
When someone visits deevalleyvets.com or rhynparkvets.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the website. This information is processed in a way which does not identify anyone.
We use cookies, which are small text files that are placed on your computer when you visit. We do this to make our website work more efficiently and to promote our news, products and services on social media. You can manage your cookie settings in your web browser.
Dee Valley Vets uses a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to the Dee Valley Vets websites.
When you attend our events or enter our competitions and are not a registered client
The personal data we collect for sign-up to our events will typically be full name, phone numbers and email address, so that we can contact you regarding the event. if you are not a registered client of Dee Valley Vets we will not add you to our client database or send you emails about our products and services unless you request us to or we gain your consent to do so.
The personal data we collect for entry to our competitions will depend on the rules and requirements of the competition, but will typically include your name, email address and phone numbers so that we can contact you about the competition. We will make entrants aware of the specific terms and conditions related to the competition. If you are not a registered client of Dee Valley Vets we will not add you to our client database or send you emails about our products and services unless you request us to or we gain your consent to do so. Once the competition has been completely closed and followed up, the data is deleted in line with Dee Valley Vets procedures.
Disclosure of personal data to our service providers
We may pass on your personal data to service providers contracted to Dee Valley Vets in the course of dealing with you. They act as a data processor on our behalf and are obliged under contract to keep your details secure, and only use them to fulfil the services they provide on our behalf. When they no longer need your data to fulfil this service, they dispose of it in line with Dee Valley Vets procedures.
How long do we process your data for?
Dee Valley Vets is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.
In order to comply with our professional liability insurance, we keep and securely store past clients records for seven years. This includes full name, address, email address and telephone numbers, but excludes bank account details.
We will only process your personal data whilst you are a client. After two years of inactivity we will email or call clients to prompt them to see if they wish to remain as a client. If there has been no activity for two years and six months, and no response to our enquiries we will close the client’s account and archive the data.
Your rights as a data subject
At any point while we are in possession of or processing your personal data, you the data subject, have the following rights:
Right of access – you have the right to request a copy of the information that we hold about you.
You can do that by calling 01978 860246. If we do hold information about you we will:
give you a description of it;tell you why we are holding ittell you who it could be disclosed to; andlet you have a copy of the information in an intelligible form.
Please note that you will need to provide proof of identity – a current passport or driving licence.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: in the event that Dee Valley Vets refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.
Complaints
We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please do contact the Data Protection Manager at 01978 860246.
If you are still not happy with how your personal data is being processed by Dee Valley Vets or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioner’s Office at https://ico.org.uk/concerns/ or by calling 0303 123 1113.

[IMG: Llangollen Surgery]

[IMG: Llangollen Surgery]

[H3] Llangollen Surgery

Our main clinic is here in Llangollen.  All our operations are performed here and this is where we see out of hours appointments.  There is a newly refurbished operating theatre with a separate prep room for clipping prior to surgery and dirty jobs such as dentals. We have just updated our digital X-ray machine and ultrasound scanner to the latest models, and a new set of laboratory equipment allows us to rapidly and accurately measure haematology (red and white cell counts, plalelets and haemaglobin) and biochemistry (kidney function, liver enzymes, blood proteins, electrolytes, blood sugar. We can also test various hormones such as thyroid levels and progesterone).
There are 6 large dog kennels and 8 cat kennels as well as 2 isolation kennels for patients with infectious diseases, each has a thick padded mattress for comfort.
We also offer animal health certificates if you wish to travel abroad with your pet starting at £135 for 1 pet.
We have a close relationship with a local orthopaedic surgeon who comes to the clinic to carry out more advanced surgeries on bones and joints and a cardiologist who will carry out further investigations on patients with heart conditions.
To find us: We are located on the A5 opposite the Petrol Station and Royal Mail sorting office. Once you find us you can park on the forecourt in front of the building. If all these spaces are full head round to the back of the premises where you will find the Market Street public car park. We do have a back entrance off of this car park.
We stock a range of pet supplies. If we don’t stock your pet’s regular food or you are seeking a particular item please ask and we can usually get it for you.
Opening hours are 8.30am-6.30pm weekdays, 9am-1pm Saturday. To see a vet you need an appointment but we will always try to fit you in. Outside these hours phone 01978 860246 to speak with the on call vet.