Training Example: Synology Inc. – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H1] DSM 7.4
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[H1] Legal

[H1] PRIVACY STATEMENT
This translation is machine-generated and for informational purposes only. Only the English version is legally binding.
[H2] Introduction
Synology holds itself to high standards in handling and processing personal information. The statement outlined below establishes the boundaries of what Synology processes and what you, as our customer and the data subject ("users"), are entitled to. This Privacy Statement applies when you use our features and services ("Services"). Additionally, we have a Cookie Policy for use of our website.
Synology operates around the world and has adopted English as the controlling language of this Privacy Statement. Additional translations are provided for convenience. You may switch to other languages by using the language selection button at the bottom of the webpage.
This Privacy Statement applies to Synology-provided services offered on Synology-owned websites, Synology-branded applications, services provided from physical Synology products ("Synology Devices"), and digital or physical services directly offered by Synology. For specific programs, products, or Services offered by Synology, individual Service-specific privacy policies may supersede and prevail over this Privacy Statement or supplement this Privacy Statement in relevant parts.
[H2] Your Personal Data
Personal data refers to identifying information that relates to, describe, is capable of being associated with, or can reasonably be linked directly or indirectly to, an individual or a household. Identification can be by the data alone or in conjunction with any other data in the data controller's possession or likely to come into such possession. Synology collects information only to provide you with the Services and to improve user experiences. To provide you with Synology Devices or Services, including responding to your inquiries, we may ask for your personal information. If you choose not to provide the requested information, we may be unable to deliver the desired Services. Most of Synology's Services are provided under a Synology Account, and if you no longer require the Service or wish to have your data removed, you may delete your Synology Account.
In general, Synology collects personal data from you through your use of our Services. Synology also uses cookies and other technologies to gather information regarding a visitor's browsing preferences. The data we collect and store from you, including in the preceding 12 months, may consist of the following data categories:
Contact Information: Your e-mail address (used as identification for our services and as the primary communication method), name, address, phone number, and additional contact detail that are used to provide registration, device shipping, and billing verification services.
Commercial information: Your payment method and financial data (credit card, bank account number, etc.), which is used for payment transactions for a service or product, logistics, and billing data (such as customs ID and tracking number).
Technical Information: Your IP address, device's location (latitude and longitude), unique device identifiers, referral URL, computer and connection data (such as the type of operating system you use, device and software information, browser type, browser language and version, ad data, access times, Internet or other network activity such as weblog information) used for fraud prevention, security purposes, warranty registration, customer support services, providing desired functionality, and for transactions.
Account Information: Your account name, Internet, or other network activity information such as account login, account activity, transaction data, and any information you provide during a transaction, or other transaction-based content that you generate or connected to your account as a result of your transaction.
Communication History: Your chat and service history with us, and any other information you may provide us when you interact with us.
Other information that you provide to us through digital or physical means may be stored on a case-by-case basis depending on the reason it was provided.
Synology does not access (or use) files uploaded by users to their devices.
Learn more from our Services Data Collection Disclosure for specific Services and Cookie Policy for specific information on the data processed and ways they are stored for each Service.
[H2] Lawful Bases and Other Usage
The lawful bases for Synology to process your personal data for the various types of processing performed on your personal data are, as applicable, processing based on your consent, as necessary for us to enter into and to perform our contract with you, or in certain circumstances, as necessary for Synology to pursue our "legitimate interests", where our interests are not outweighed by your rights and freedoms.
"Legitimate interest" situations necessitating such actions may include the following: to protect you, us, or others from security threats, to comply with laws we are subjected to, to implement information sharing within Synology's group affiliates, to prevent fraud, misuse of company IT systems, to operate a whistleblowing scheme, for purposes of mergers and acquisitions, and to perform internal investigations and auditing.
Synology will collect, process, and use the personal data supplied by you only for the purposes communicated to you and will not disclose your data to third parties except under the lawful bases set forth above. Synology does not share your personal information with third parties for the purpose of direct marketing. Synology also does not engage in the selling of personal data to any third party.
The purposes for which Synology collects and processes personal data may include, but not limited to:
Operating our websites to provide you access to and use of our websites and Services;
Administering your use of our Services, to communicate with you and respond to your requests;
Managing your Synology Account;
Customizing your Service experience with us, to improve our Services and products;
Providing you with our online or offline marketing measures and activities; including but not limited to newsletters, online and live event registrations, and other promotional information and materials;
Sharing your contact details with our subsidiaries, affiliates, authorized repair and support centers, authorized logistics companies, communications infrastructure, and other entities deemed necessary to carry out providing these Services to you;
Sharing your contact details with our affiliate offices around the world within our group of companies for the purposes of internal administration and back-office support;
Ensuring our network security, and to prevent fraud;
Enforcing or defending our policies or contract with you; and
Maintaining the integrity and safety of our data technology systems that store and process your personal data.
You are not under any obligation to provide us any of your personal data. However, please note that without certain data from you, we may not able to undertake some or all of our obligations to you under our contract with you, or adequately provide you with our full range of services. If you would like to obtain more detail about this, please contact us following the instructions in the "Contact Information" section below.
[H2] Period of Storage
Synology keeps your personal data for no longer than reasonably necessary for the given purpose for which your data is processed. If you will provide us, or have provided us, consent for us to process your data, we will process your data for no longer than your consent is effective. Notwithstanding the above, we may retain your personal data as required by applicable laws and regulations, as necessary to assist with any government and judicial investigations, to initiate or defend legal claims or for the purpose of civil, criminal, or administrative proceedings. If none of the above grounds for us to keep your data apply, we will delete and dispose of your data in a secure manner.
[H2] Data Controllers, Contracting Parties, Transfer of Data
We use the term "Designated Areas" to refer to the residential locations that are in the European Union (EU), European Economic Area (EEA), and Switzerland.
If you reside in the Designated Areas, Synology Inc. will be the controller of your personal data, except under limited circumstances where Synology holds marketing events in Germany, France, or the United Kingdom, for which Synology GmbH, Synology France SARL, or Synology UK Ltd will respectively be the controller of your personal data. Other than for such limited circumstances, Synology Inc. will be responsible for collecting and processing data for our Services, which will be covered by the Terms of Service of the relevant Services.
If you reside outside the Designated Areas, Synology Inc. will be the controller of your personal data. Your usage of services provided by Synology will be bound by the Terms of Service of the relevant Services.
Synology's Services include providing data processing, order fulfillment, technical support, device replacement, payment invoicing, processing and collection, event registration, customer services, marketing support, as well as the transfer of data based on users' decisions, around the world. The nature of these Services requires us to be able to transfer your personal data into and out of the European Union (EU) to Synology affiliates including Synology GmbH and Synology Inc., authorized repair and support centers, authorized logistics companies, communications infrastructure, and other entities deemed necessary to carry out providing these Services. We may also transfer your data to third-party service providers whom we subcontract to work on our behalf or for us and therefore may have access to the data only for purposes of performing these tasks on our behalf and under obligations similar to those described in this Privacy Statement, who perform functions such as data processing, auditing, order fulfillment, managing and enhancing customer data, providing customer service, conducting customer research or satisfaction surveys, marketing support, payment processing and invoice collection support, informational systems technical support, to help us provide, analyze, and improve our Services and to assist us in detecting and dealing with data breaches, illegal activities, and fraud. We may also share your personal data with governments and/or government-affiliated institutions, courts, or law enforcement agencies, to comply with our obligations under relevant laws and regulations, enforce or defend our policies or contract with you, respond to claims, or in response to a verified request relating to a government or criminal investigation; provided that, if any law enforcement agency requests your data, we will attempt to redirect the law enforcement agency to request that data directly from you, and in such event, we may provide your basic contact information to the law enforcement agency. We may also provide your data to third parties involved in a legal proceeding if they provide us with a court order or substantially similar legal procedure requiring us to do so. The above parties are the recipients of your personal data.
Synology takes measures to ensure that your personal data is processed as required by this Privacy Statement and applicable laws, including to ensure your personal data is transferred to a residential location that has an adequate level of data protection approved by the European Commission. In circumstances where an adequate level of data protection is not available for the residential location of the data recipient, Synology requires that such recipient adopts European Commission-approved Standard Contractual Clauses with Synology as a legal mechanism for data transfer, to ensure that such data is safeguarded and processed by the recipient strictly within the restrictions and conditions set forth in such Standard Contractual Clauses.
[H2] Your Rights to your Personal Data
Synology's services are generally provided on an opt-in basis, with required and collected information differing on a per-service basis. Unless subject to an exemption, you will have the following rights with respect to your personal data:
The right of access: You may request a copy or specific pieces of your personal data that we have collected at the time.
The right to request information about the categories of your personal data which we have collected and the categories of sources from whom we have collected such data.
The right to be informed about the business or commercial purpose for our collection of your personal data.
The right to request information about the categories of your personal data which we have disclosed to third parties and the categories of third parties to whom we have disclosed your personal data.
The right of portability: You may request us to transmit your personal data directly to another data controller, where the processing is based on your consent or is necessary for the performance of a contract with you, and in either case, we process the data by automated means. The right to delete data: You can request us and our third-party processors to delete data, subject to applicable laws: You can ask us or our third-party processors to delete data for which we no longer need in order to provide service to you.
The right to correct or change data: You can modify your contact information through your Synology Account. You can also ask us to change, update, or fix data that are incorrectly presented and unable to be changed by yourself.
The right to object: You can object to the usage of some or all of your personal data which is based on legitimate interests pursued by Synology.
The right to restrict the use of data: You can ask us to stop or limit the usage of some or all of your personal data that we no longer need, in order to provide service to you, or have legal rights to retain.
The right not to be discriminated against by us for exercise any of your above rights.
You may make these requests by submitting a request through your Synology Account or our website. Upon receipt, we will evaluate your request and inform you how we intend to proceed. Under certain circumstances, and according to applicable European Union or European Union state laws and regulations, we may withhold access to your data, or decline to modify, erase, port, or restrict the processing of your data. Synology will respond to your request within thirty days after receiving it. Please be advised that if you exercise the rights to erase data, restrict, or object to our processing, or to withdraw your consent, we may not be able to continue our Services to you if the necessary data is missing for processing.
If you are a resident in the Designated Areas, you have the right to file a complaint with the German Feder

[H1] Legal

This Services Data Collection Disclosure applies to Synology-provided services offered on Synology websites, Synology-branded applications, services provided from physical Synology products ("Synology Devices"), and digital or physical services directly offered by Synology unless stated otherwise. A list below details the data collection of Services provided.
This translation is machine-generated and for informational purposes only. Only the English version is legally binding.
Synology Account
Package Center
Package Activation
Payment
ActiveProtect Manager
DSM Enterprise
Device Analytics
Device Network Mapping
Marketing Events and Promotional Events
QuickConnect and Synology DDNS
Technical Support
Synology Application Service
Push Notifications
Mobile Applications
Alexa Services
DSM Configuration Backup
Active Insight
MailPlus
Synology Store
C2
Synology AI Advisor
[H2] Synology Account
A Synology Account is the personal account you use to access Synology services, such as QuickConnect, Synology DDNS, Technical Support, Package Activation, Active Insight, and DiskStation Manager ("DSM") configuration. You will need to associate your Synology Account with your Synology device to enable those Synology services. Data collected by corresponding Synology services can also be found on this Service Data Processing Policy. Please read the relevant sections for more information.
By creating a Synology Account, you will automatically receive our eNews from time to time. You may choose to opt-out from our eNews Service by changing the settings on your Synology Account newsletter page or by clicking on the "unsubscribe" link in the corresponding newsletters. However, if you are an EU resident other than a business user, you will only receive our eNews when your consent is validly provided and you may withdraw your consent at any time by using the methods described above.
When you create a Synology Account, we may collect a variety of information, including your name, mailing address, phone number, email address, device identifiers, IP address, and location information to help facilitate communications and provide services to you. If you purchase our package license, we will collect your payment information, and you can find your purchase history on your Synology Account payment page. For more information, please read our payment section.
Please note that if you reside in the Chinese Mainland, your phone number will be used to verify your identity. We will use a third-party to send you a verification code when you create your Synology Account.
Synology Account websites may use "cookies" to help us better understand user behavior and to improve user experiences when you revisit our websites. For more information, please read our Cookie Policy.
Synology does not use your information for any other purpose.
Synology does not share your information unless otherwise specified for the particular service.
You may delete your Synology Account at any time. However, we may be unable to provide you certain services afterward. Account deletions, including all the associated data with the specified account, are irreversible. Synology may retain payment data for financial purposes, including but not limited to tax reporting, auditing, and inventory purposes.
[H2] Package Center
Synology collects package download information from your Synology Device in order to help us understand how we can better improve our devices and software. When a Synology Device issues a download request to Package Center, Synology's database will record the action with a unique ID. This ID is used only to identify download activity in Package Center. None of this information contains any of your personal information or metadata pertaining to your files. Package Center does not track or record your device's serial number, MAC address, or IP addresses for uses that do not require additional licenses.
[H3] Licensing
Purchasing package licenses, whether a single, subscription-based, or in-app purchase, requires a Synology Account*. We will collect certain information from your Synology Device for licensing purposes, including product serial number, IP address, MAC address, and registered Synology Account. We store this information to verify your license when it is applied to a Synology Device.
Activating and updating packages will usually require an Internet connection to our servers. We identify your Synology Device with a unique device ID.
For record-keeping and future troubleshooting, we may keep track of information such as whether the update was successful or not. We may use the information collected through activation or updates to validate your license status.
Synology only shares aggregated statistics that do not contain personal information to our partners, licensors, and licensees.
[H4] Applicable to:
[H5] Synology-published
exFAT Access
McAfee Antivirus
MailPlus Server
Presto File Server
Virtual DSM
Virtual Machine Manager Pro
VPN Plus
Note: Surveillance Station licensing does not require a Synology Account
[H5] Third-party
sMedio DTCP Move
DiXiM Media Server
[H3] Third-Party Packages
Synology Package Center is a platform that enables other developers to publish their applications for use on Synology Devices. Packages distributed or published by third-party developers may collect additional information regarding you or your device. Synology requires third-party developers to be transparent about all practices. However, Synology does not control or have the capability to completely verify claims, nor is Synology responsible for any practices performed by third-party packages. When you install third-party packages, you should read and understand the end-user license agreements (EULA), privacy statements/policies/notices, and terms of use/service that may be presented to you.
Users should contact the third party directly for any questions or problems you have in using third-party packages.
Certain third-party packages may utilize Synology's Package Center for payment services. Synology will collect the same information as listed in the "Payment" section. Synology does not disclose your personal information to third parties and only presents the information as an aggregated figure.
Third-party packages may include their own subscription or payment services that are not controlled by Synology.
Synology only shares aggregated statistics that do not contain personal information to third-party developers.
[H2] Package Activation
[H3] Data we collect
To activate certain Synology-published packages, your Synology Account is required to complete the activation. Synology collects device-specific information and information from your Synology Account such as hardware model name, user's type (business or home), data storage location, and company name.
[H4] Applicable to:
[H5] Synology-published

Active Backup Series
Active Backup for Business
Active Backup for Google Workspace
Active Backup for Microsoft 365

[H3] How we use your data
Synology encrypts the raw data received and then analyzes it to produce human-readable results, to help us provide better service/software for you in the future. The raw data is never shared with any third parties. Package activation does not track your device's serial number, MAC, or IP addresses.
[H3] How we store your data
Synology employs industry-standard encryption practices to safely protect your raw data. Even in the event of a breach, the data collected cannot be used to identify you. Synology restricts access to both the raw and aggregated data by specific employee roles. Data collected is deleted when the relevant Synology Account is deleted.
[H2] Payment
[H3] Data we collect
To make a purchase, Synology will collect the information you provide, including your name, billing address, phone number, IP address, client user-agent, VAT, and payment method to process the transaction. Synology does not directly handle your payment methods, such as your credit card number and CVC.
[H3] How we use your data
Synology uses the third-party processors, Cherri Tech, Inc. (hereinafter "Cherri Tech") and Stripe, Inc. (hereinafter "Stripe"), to securely handle your payment method and to calculate and report taxes. If you pay in New Taiwan Dollars (TWD), Cherri Tech will be the payment processor of your billing information. If you pay in any other currency than TWD, Stripe will be the payment processor. Cherri Tech and Stripe will use and process your complete payment information in accordance with Cherri Tech's privacy policy and Stripe's privacy policy respectively.
If you sign up for paid services as in-app purchases via Apple's App Store, all the payments will be processed by Apple. Please see Apple's privacy policy for the information on how they use and process your payment information.
Synology only uses the information we collect from the payment process to complete transactions, generate receipts, report taxes, and for financial and legal auditing purposes. We do not share or use this information for any other purpose.
[H3] How we store your data
Your purchase history, even if refunded or canceled, will be stored for a minimum of four years per legal requirements imposed on Synology and its subsidiaries. Synology will retain this history, including your billing information, for an indefinite period in the following situations; If the order contains a perpetual license, a license renewal, a physical item, extended support, or is needed for financial or legal purposes. Our payment processors and tax reporting providers may additionally be subjected to other legal obligations.
Synology generates a receipt that is made available on your Synology Account for each transaction.
By deleting your Synology Account, you will be forfeiting all purchased licenses. Synology will remove your transaction history after the minimum storage period based on our legal obligations.
[H2] ActiveProtect Manager
[H3] Data we collect
Synology collects device information and Synology account-related information to determine eligibility and compliance with the use of ActiveProtect Manager ("APM"). The device information collected includes the site UUID, license quota, and serial number, etc. The Synology account-related information collected includes your account ID. The legal bases for this collection are:
Performance of a contract: These data are necessary for providing the APM service.
Legitimate interests: Synology has a legitimate interest in verifying the proper use of its products and ensuring compliance with its licensing terms.
[H3] How we use your data
Synology analyzes the collected data to identify potential unauthorized uses of the APM. This includes identifying incompatibilities or non-compliant uses of the APM to ensure the proper functioning and security of the service.
[H3] How we store your data
Synology retains the collected information only as long as necessary to fulfill the purposes outlined above. The collected information is securely stored on Synology-managed devices to protect its confidentiality and integrity.
[H2] DSM Enterprise
[H3] Data we collect
Synology collects device information and Synology account-related information to determine eligibility and compliance with the use of DSM Enterprise. The device information collected includes the chassis serial number, controllers serial numbers and license activation/expiration date. The Synology account-related information collected includes your account ID. The legal bases for this collection are:
Performance of a contract: These data are necessary for providing the DSM Enterprise service.
Legitimate interests: Synology has a legitimate interest in verifying the proper use of its products and ensuring compliance with its licensing terms.
[H3] How we use your data
Synology uses the collected information to verify whether your device is covered by PAS Software Maintenance Service, and to provide the related software features, updates.
[H3] How we store your data
Synology retains the collected information only as long as necessary to fulfill the purposes outlined above. The collected information is securely stored on Synology-managed devices to protect its confidentiality and integrity.
[H2] Device Analytics
Device analytics, or usage information sharing, is an opt-in* option that you may enable in Synology Device's operating system. In DSM, DSM Enterprise, and APM, we develop our own tool to understand the usage trends of DSM, DSM Enterprise, and APM. In Synology Router Manager ("SRM"), we use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to understand the usage trends of SRM. You can opt-out any time by disabling the device analytic function in the control panel of the operating systems mentioned herein.
* As of May 22, 2018, Synology no longer collects data from DSM 6.1.6 and earlier versions, 6.2 Beta, and Preview versions, or any SRM 1.1.x versions even if the option is enabled.
[H3] Data we collect
Synology collects usage information from your Synology Device in order to help us understand how we can better improve our devices and software. The data we collect does not contain information that can directly identify you, the user. Your Synology Device will send to us, for example, information on the settings of the Internet environment, the operating system, and packages. Additionally, we may collect information on how you interact with certain functionality or user interface elements.
[H3] How we use your data
The raw data will be encrypted and then analyzed to produce human-readable results. The raw data is never shared with any third parties. Synology engineers and product management teams may utilize aggregated information to analyze usage trends to make informed decisions on our future products, applications, and services. In very select cases, Synology may elect to share a very small subset of these aggregated statistics with select partners. The information we share with partners is strictly aggregated results and anonymous.
[H3] How we store your data
Your raw data is protected with industry-standard encryption practices. Even in the event of a breach, the data collected cannot be used to identify you or your device. Synology retains device analytics data for up to three years in order to generate statistics. Synology restricts access to both the raw and aggregated data by specific employee roles.
[H2] Device Network Mapping
[H3] Data we collect
Synology collects server name, IP address, Mac address, serial number, operation system version, model name, and status of devices that do not have operating system installed when you visit "find.synology.com" or "router.synology.com" so that you can identify and install the operation system on those devices. The collected data will be deleted after the system installation is completed. By enabling this service, you can easily find Synology Devices