Training Example: National Rail Enquiries – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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[H2] Top Stories
All the latest from National Rail.
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[H3] 10 Family Things to Do for Less This May Half-term
Get great 2FOR1 deals with Days Out Guide when you travel by train, and inspire a week of adventure for the whole family
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[H3] The Big Rail Fare Freeze
Rail fares have been frozen until March 2027, benefitting more than a billion passenger journeys across England. See how much your ticket will cost…
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[H3] 6 of the Best British Dupe Destinations by Train
Why not swap a European holiday hotspot for one of these top British locations, whether you want beaches, countryside, culture or more!Advertisement
[H2] More Information
Learn more about National Rail’s goals and services.
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[H3] Visit the new-look Days Out Guide website
You can still get great discounts on fantastic attractions when you go by train, but we’ve updated the site with a modern design, improved search function, better accessibility information, and lots more
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[H3] Accessibility
We want everyone to be able to access our services – here’s what we do to support customers
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[H3] Get 1/3 off with a Railcard
From children to seniors, there are lots of different Railcards – see which one is right for you
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[H3] Watch our planned disruption videos
Sometimes planned engineering works can impact your journey, and you may need to travel by a different route or use rail replacement services. Where this happens, we provide short, accessible videos to help you plan your journey
[IMG: A young white man with a check shirt and glasses, and a white woman with blonde hair and a blunt fringe, sitting at a train table and using a laptop and credit card to do online shopping.]
[H3] Save big with National Rail Ride and Shop
Download the Chrome extension to your desktop browser and you can save money on your online shopping at over 100,000 stores
[IMG: An infographic image that compares rail, car and air carbon commission for a journey from London Euston to Edinburgh.]
[H3] Use our Carbon Calculator to check your carbon footprint
Compare your carbon emissions for a National Rail train journey with car or plane travel on more than 40,000 rail journeys across Britain with the Green Travel Data Carbon Calculator

[H1] Find a Station
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Find information about all 2,597 National Rail-served stations in Great Britain
[H2] To find your station
Enter the name of the station or its 3-character code (for example VIC for London Victoria, CDF for Cardiff Central, GLQ for Glasgow Queen Street).
[H2] Helpful information you can find out before you travel
Getting to and from the station – bike and car parking, bus, tram, underground/metro and taxi informationFacilities – cash machines, refreshments, toilets, waiting rooms and securityAccessibility and mobility access – travel assistance, meeting points, step-free access and accessible facilitiesTicket buying and collection – ticket office facilities and opening times, ticket machines, Oyster and SmartcardsAdvertisement

[H1] Accessible Train Travel and Facilities
[IMG: A woman in a wheelchair with camping equipment on the back wheels herself down a train platform with a train standing next to it.]
At National Rail we want everyone to be able to access stations and trainsWe understand that some customers will be more confident travelling with a little extra support and information.To find information about accessibility at specific stations, visit our Find a Station page or use our searchable, zoomable National Rail Interactive Route Map. ­Our Live Trains page may show you the services and facilities available onboard your train (for example, the location of disabled toilets), if that information is available. If you require assistance for any part of your journey, please visit our Passenger Assist page for information on how to buy your ticket, plan your journey or request assistance, so that you can travel with confidence. Download the Passenger Assistance by Transreport app for your Apple deviceDownload the Passenger Assistance by Transreport app for your Android deviceMake a request for assistance on the Passenger Assistance websiteYou can ‘turn up and go’ without booking assistance in advance, but if you require assistance at short notice please make yourself known to a member of staff or use a Help Point when you arrive at the station.You can also contact your train company to find out details of facilities and train formations. See the Train companies section below for links to their accessible travel pages. You can check which train company runs your service by entering the details in our Journey Planner.You may also be entitled to a Disabled Persons Railcard, which gives you and an adult companion 1/3 off most train fares.
[H2] Travelling with your wheelchair
Most trains can accommodate wheelchairs that are within the dimensions prescribed in government regulations covering train design (700mm wide by 1200mm long). There are a small number of older trains that can only currently carry wheelchairs that have a maximum width of 550mm.There are a limited number of spaces available to wheelchair users on each train, so we recommend making a reservation if one is available.​​​​​​​ If a space isn’t available onboard because they’re reserved by other customers, the Passenger Assist team will help you find the right options for your journey.
[H3] Discounted travel for wheelchair users
Customers travelling with a wheelchair who do not hold a Disabled Persons Railcard can travel with a discount for themselves and an adult companion. Details of the discount scheme for wheelchair users without a Railcard can be found in the Special Offers section of this site.
[H2] Powered mobility scooters
Because mobility scooters come in a wide variety of shapes and sizes, and different train companies may have different policies, we recommend that you check the dimensions of your non-folding scooter with the train company you plan to travel with, or contact Passenger Assist on 08000 223 720.For full details about travelling with your mobility scooter, please visit our Mobility Scooter Restrictions page.Note: When we use the terms scooter or powered scooter on National Rail services, we define them as class 2 and class 3 invalid carriages, as defined by the government’s rules on scooters and powered wheelchairs. For clarity – 2-wheeled electric scooters are not considered mobility aids by law.You can find ​​​useful information on mobility scooters and powered wheelchairs on the government website.
[H2] Visually impaired customers
While many train stations in the UK carry great historical value, not all of them have been modernised to the extent that they are fully accessible. For example, more than 2 million people in the UK live with sight loss, and studies have found that they face a higher risk at train stations than the general public. Rail travel can be challenging for people who are blind or visually impaired. That’s why Passenger Assist have put together tips and highlight important accessibility features and services which can help make your train trip easier, more affordable and more enjoyable. Find out more on the Passenger Assistance website.
[H3] Discounted travel for visually impaired customers
An industry-wide discount scheme allows visually impaired customers without a Railcard to travel at a discounted fare with an adult companion. Details of this discount scheme can be found in the Special Offers section of this site.
[H2] Assistance dogs
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We welcome all trained assistance dogs on our services.  We offer the Assistance Dogs Travel Scheme, supported by Assistance Dogs (UK). The scheme aims to raise awareness of the needs of assistance dog owners among rail staff and customers.
[H3] How the Assistance Dog Travel Scheme works
The scheme helps customers travel confidently with their assistance dogs. You get a personal, highly visible and reusable Assistance Dog Under Seat card that either slots into the standard seat reservation holder on top of the seat (where these are available) or can be placed on the cushion on the seat next to yours. The card creates a 'protected space' for your dog and lets other customers know the seat and the space under it should be kept free.
[IMG: A yellow Assistance dog under seat card placed on a train seat.]
If you need help getting on and off the train or finding your seat, ask the conductor or a member of station staff for assistance. For help planning your journey, contact Passenger Assist.
[H3] Apply for your card
If you would like an Assistance Dog Under Seat card sent direct to your home free of charge, please email National Rail Customer Relations or contact Passenger Assist.
[H2] Sunflower Lanyards
Every train company in Britain accepts the Sunflower lanyard and card, used by passengers with non-visible disabilities to discretely indicate to rail staff that they may need additional assistance at stations or during their journey. Passengers who would like a Sunflower lanyard or card can obtain one from staff at their local station across England, Scotland and Wales, or contact Hidden Disablities.
[H2] Train companies
You can find your train company’s accessible travel information below.Avanti West Coast accessible travel information(external link, opens in a new tab)c2c accessible travel information(external link, opens in a new tab)Caledonian Sleeper accessible travel information(external link, opens in a new tab)Chiltern Railways accessible travel information(external link, opens in a new tab)CrossCountry accessible travel information(external link, opens in a new tab)East Midlands Railway accessible travel information(external link, opens in a new tab)Elizabeth line accessible travel information(external link, opens in a new tab)Gatwick Express accessible travel information(external link, opens in a new tab)Grand Central accessible travel information(external link, opens in a new tab)Great Northern accessible travel information(external link, opens in a new tab)GWR accessible travel information(external link, opens in a new tab)Greater Anglia accessible travel information(external link, opens in a new tab)Heathrow Express accessible travel information(external link, opens in a new tab)Hull Trains accessible travel information(external link, opens in a new tab)LNER accessible travel informationLondon Northwestern accessible travel information(external link, opens in a new tab)London Overground accessible travel information(external link, opens in a new tab)Lumo accessible travel information(external link, opens in a new tab)Merseyrail accessible travel informationNorthern accessible travel information(external link, opens in a new tab)Scotrail accessible travel information(external link, opens in a new tab)South Western Railway accessible travel information(external link, opens in a new tab)Southeastern accessible travel information(external link, opens in a new tab)Southern accessible travel information(external link, opens in a new tab)Stansted Express accessible travel information(external link, opens in a new tab)Thameslink accessible travel information(external link, opens in a new tab)TransPennine Express accessible travel information(external link, opens in a new tab)Transport for Wales accessible travel information(external link, opens in a new tab)West Midlands Railway accessible travel information(external link, opens in a new tab)AdvertisementAssistance dog image credit: Guide Dogs

[H1] Tickets, Railcards and Offers
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Before you start your journey, here’s everything you need to know about tickets, Railcards and offers. Find out how to save money, get the right ticket for you, continue your journey and more
[H2] Tickets, Railcards and Offers
Click on a section below for more information.
[H3] Buying a Ticket
[H3] Ticket Types
[H3] Season Tickets
[H3] Railcards
[H3] Connecting Travel
[H3] Saving Money
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