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Trip.com's loyalty programUnlock Upgraded Member Rewards!GuestBasic rewardsTrip.com MemberMore exclusive rewardsExtra Trip Coins, travel perks, and more...WHY JOIN?Trip.com members enjoy exclusive perks, member-only deals, and priority services. Join us to unlock them all!SilverEarn Trip Coins------GoldEarn 20% More------PlatinumEarn 50% More1 time1GB / 3 days (x1)----DiamondEarn 100% More2 times3GB / 5 days (x1)2 times2 times--Diamond+Earn 150% More3 times3GB / 5 days (x2)4 times4 times1 ticket-Black DiamondEarn 200% More12 times3GB / 5 days (x8)8 times8 times1 ticketPerks
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Earn Trip Coins
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Hotel Member DealsJoin now - it's freeSPECIAL REWARDSEarn Extra Trip Coins!Start earning Trip Coins with your bookingsHotels & HomesFlightsGift cardsFlight + HotelTrainsCruisesGroup ToursPrivate ToursMoreThe higher your membership tier, the more Trip Coins you earnSilver+20%Gold+50%Platinum+100%Diamond+150%Diamond++200%Black DiamondJoin now - it's freeINSTANT SAVINGSUse Trip Coins like cash for prepaid bookingsHotels & HomesFlightsTrainsCar rentalsAttractions & ToursAirport transfersGroup ToursPrivate Tours100 Trip Coins ≈ US$1.00Check detailsTrip Coins-US$10.00Join now - it's freeHow it worksThe more you book, the higher you goBookings will count toward a tier upgrade once you complete your trip.Check detailsSilver1 eligible bookingGold3 eligible bookingsPlatinum8 eligible bookings（min. USD 1,000）DiamondSpend USD 10,000Diamond+By invitation onlyBlack DiamondJoin now - it's freeFAQsMember tierMember RewardsTrip CoinsTerms & ConditionsThere are currently 6 Trip.com Rewards tiers, which are Silver, Gold, Platinum, Diamond, Diamond+, and Black Diamond. More bookings, higher tiers, greater rewards.SilverGoldPlatinumDiamondDiamond+Black DiamondIn order to upgrade, you have to meet the upgrade requirements of each tier, which are shown in the chart below.Member tierSilver3 rewardsGold3 rewardsPlatinum5 rewardsDiamond7 rewardsDiamond+8 rewardsBlack Diamond9 rewardsUpgrade ruleRegister1 eligible booking3 eligible bookings within the tier validity period after reaching Gold8 eligible bookings (total min. spend of US$1,000) within the tier validity period after reaching PlatinumSpend USD 10,000 and complete all your bookings within the tier validity period after reaching the Diamond levelUpgrading to the Black Diamond tier is by invitation only. To be considered for an invitation, you must meet certain requirements, including but not limited to:1) Complete bookings over US$20,000 in total within a year after reaching Diamond+.2) Complete your member profile by going to "Account" > "Settings" > "Manage my account" > "Update member profile".*The Black Diamond tier is currently available in the following regions: Hong Kong (China), Singapore, South Korea, Japan, Taiwan (China), Thailand, and all English-speaking regions.For your current tier and progress, please check the membership page for more details.Complete x booking with a total value over xxx before xxxx to unlock Diamondx / 8 bookingsxxx / $1,000Silver· Validity: PermanentOnce you reach Silver tier, it will never expire.Gold· Validity: PermanentOnce you reach Gold tier, it will never expire.Platinum· Validity: 1 yearTo retain Platinum tier, complete at least 3 eligible bookings within the validity period.Diamond· Validity: 1 yearTo retain Diamond tier, complete at least 8 eligible bookings (with a min. total spend of USD 1,000) within the validity period.Diamond+· Validity: 1 yearTo retain Diamond+ tier, complete bookings with a total value over US$ 10,000 within the validity period.Black DiamondValidity: 1 yearTo maintain Black Diamond tier, Complete bookings over US$20,000 within the validity period to be considered for extensionIf you are Platinum tier or above, you will be downgraded if you do not meet the tier maintenance requirements during the validity period of your current tier. We will adjust your tier based on your booking and spending amount during this period, but your tier will not drop below Gold.Tier maintenance example: If you are a Platinum member and have completed 3 eligible bookings during your current tier's validity period, your Platinum membership will be extended for 1 year after it expires.Downgrade example: If you are a Diamond member and have only completed 1 eligible booking during the validity period of your current tier, you will be downgraded to a Gold member.If you are a Black Diamond tier member, we will assess your eligibility for tier maintenance on the tier expiration day. This includes calculating your total spend during the validity period, among other requirements. If the requirements are met, your Black Diamond tier will be automatically extended. If not, you will be downgraded to the appropriate tier and will have to be invited again to regain Black Diamond tier.Only completed bookings from certain product lines are eligible for calculation
[H4] Product Lines and Completion Time
FlightsAfter departure of the last flight segmentHotelsAfter check-out is confirmedFlight + HotelAfter departure of the last flight segmentAttractions & ToursAfter tickets are usedTrainsAfter departure of last train journeyCar Rentals and Airport TransfersAfter the car service has been completedCruisesAfter departure of the last trip segmentCustom TripsAfter the end of the tripGroup ToursAfter the scheduled trip is completedPrivate ToursAfter the scheduled trip is completed1Some hotels may take 2–6 weeks to confirm check-out2Some Attractions & Tours tickets may take up to 45 days after being used to be counted3Bookings and amounts with an actual payment less than US$0 (including Trip Coins, payment discounts, excluding promo codes) will not be included4For some car rentals and airport transfers, it may take 1–90 days for car service completion to be confirmed.5A single booking of a combination product (e.g., flight + hotel, adult + child flight tickets) will be counted as only 1 valid booking after the effective conditions of the specific product line are met6*From July 30, 2025, bookings for group tours and private tours will count towards the progress of membership tier upgrade.7Group tours and private tours may take up to 7 days to confirm the completion of the scheduled trip
[H4] Spending Amount Calculation Rule
When bookings are calculated toward your upgrade progress, the corresponding spending will also be taken into account. If you paid in local currency, we will convert it to USD based on the exchange rate on the date of booking confirmation.If your booking is canceled, how the booking and amount are counted towards your upgrade progress depends on the cancellation type.
For partial cancellations, your booking will still count towards your upgrade progress. The amount will be adjusted based on your cancellation amount.
For full cancellations, neither the booking nor the amount will count towards your upgrade progress.
For both full and partial cancellations, the refund fee will not be included in the upgrade progress.
In the event that the canceled booking was initially included in your upgrade progress calculation, there are two possibilities. The first is that your number of bookings and your spending amount will be updated accordingly. The second is that your upgrade requirement for the next tier will be increased accordingly.Note: For car rental bookings, the following amounts will not count toward upgrades: additional equipment (such as child seats), deposits, and deposit deductions. For train bookings, the admin fees deducted after ticket refunds will not be counted toward upgrades. For airport transfer booking, the overtime waiting fees paid offline will not be counted.If you cancel a booking that has already been factored into your tier upgrade progress, the booking and spending requirements for the upgrade will increase accordingly.We will maintain your current membership tier until the end of its validity period. If you have met the requirements for a new membership tier during this period, we will upgrade your membership tier in real time. After the validity period of your membership tier ends, we will calculate your new membership tier based on your bookings and spending in the past year following the new rules. If you have completed Diamond tier maintenance before the new rules are released, we will extend your Diamond tier by one year after the validity expiration date.Earn Trip Coins when booking hotels, flights, and more! Use Trip Coins like cash and save more on your trips!The more you book, the more you earn! You can earn Trip Coins when booking hotels, flights, and other travel products on Trip.com.Access free airport VIP lounge in over 700 airports worldwide when booking flights on Trip.comI'm a Platinum member. Why can't I use my Free Airport VIP Lounge Access reward?When booking a flight on Trip.com, you can enjoy Free Airport VIP Lounge Access. If you find that you are unable to use this benefit, it may be due to the following reasons:
1. You have used up your reward quota. 2. Activation requirements have not been met. To activate your Free Airport VIP Lounge Access, you must complete a hotel stay on Trip.com within the past year, and upgrade your member profile via Account > Manage my account > Upgrade member profile.3. There are no eligible airport VIP lounges in your flight booking's departure airport or terminal. You can view the lounge list via the link on the "My Rewards" page in the app. Lounge availability depends on whether it appears on your flight's booking page.4. You have exceeded the latest reservation date. Adding VIP lounge access close to your departure time may not be possible due to supplier availability limitations.5. When booking a flight + hotel package, you cannot redeem airport lounge access during the booking process. However, you can add lounge services after booking.6. If you change your flight directly with the airline, please confirm whether the departure airport or terminal for your new flight has changed, and verify eligibility for lounge access based on the service validity and lounge operating hours. You can cancel the lounge service if it doesn't meet these requirements.7. Free airport VIP lounge access can be added only by the account holder with a completed member profile, and only to bookings that include the account holder. Otherwise, this benefit isn't available for the booking.8. Only flight bookings made through your own account are eligible for VIP airport lounge access. Bookings made through a different account do not qualify for this benefit.When I upgrade to a Diamond or Diamond+ member tier, will any unused free VIP airport lounge rewards from my previous tier be added to my new tier's lounge passes?No, benefits do not accumulate. Free airport VIP lounge access for the new tier will be issued when your tier changes, provided you have at least one valid hotel booking in the past 12 months. At that point, benefits from the previous tier will become invalid. If you maintain your current tier, make sure you have at least one valid hotel booking in the past 12 months for the new free VIP lounge access benefit to apply.How can I use the airport VIP lounge I booked?1. Find the airport VIP lounge you booked through the associated flight booking on Trip.com or the contact email you provided
2. Check the location and make your way to the lounge
3. Enter the airport VIP lounge using the QR code providedIf I redeem the Free Airport VIP Lounge Access but decide not to use it this time, can I use it for my next trip?This depends on whether your membership tier and free airport VIP lounge access perk are still valid when you cancel your airport VIP lounge reservation.
If your membership tier and free airport VIP lounge access perk are still valid, this perk will be returned to your account after cancellation, and you can use it for your next trip. You can cancel your airport VIP lounge reservation within 15 days after your flight's departure. If you haven't used the lounge within this period, the system will automatically cancel the reservation for you.
If your membership tier and free airport VIP lounge access perk have expired (e.g., if your tier is upgraded, downgraded, maintained etc.), this perk will be voided after cancellation and cannot be used for future trips.Enjoy free eSIM data, accessible in over 70 countries and regions worldwideHow can I activate my eSIM?Once you've made your booking, you will receive an eSIM activation email, which will include an activation QR code. Follow the instructions in the email to download and activate your eSIM.
When you arrive at your destination, and you want to start using the network, go to your phone settings and turn on the eSIM option. If you turn on the eSIM option in a country other than the eSIM covered countries, the eSIM will become invalid or the usage time will be calculated in advance.
Make sure the Data Roaming option is enabled for your eSIM.How can I check if my device is compatible with eSIMs?You can select the "Use Now" button for this reward to be redirected to the product page. Then, check the "Applicable models" section to see if your device supports eSIMs.
You can also check through checking your phone EID in this way: Dial *#06# on your phone. Generally, if your phone has an EID, it means that eSIMs can be used. If your phone has no EID, eSIMs cannot usually be used.If I cancel my eSIM booking, can I use my reward next time?Please check the product page for the eSIM card's validity period. If the card hasn't been activated and is still valid, you can cancel your booking, and the reward will be credited back to your account.Is the eSIM benefit available on the Trip.com website or mobile site?Not supported. The eSIM benefit is currently available only on the app.Enjoy free upgrades with designated car models at over 700 airports worldwideI'm a Diamond+ member, why can't I use my Airport Transfer Upgrade reward?When you book an airport transfer on Trip.com, you can enjoy the Airport Transfer Upgrade. If you find that you are unable to use them, it may be due to the following reasons: 1. The airport transfer is not available in your language & region 2. Either the original or upgraded vehicle model is not available in the selected destination 3. The price of the upgraded vehicle model is lower than that of the original vehicle model 4. The price difference between the upgraded vehicle model and the original vehicle model exceeds the free upgrade subsidy limit: Standard Car upgrades to Medium C

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Trip.com Service GuaranteeGeneral Service GuaranteeCustomer SupportWe are always here to helpOur outstanding customer support is available 24/7.
Contact us via chat or phone.Booking ServicesSpecial Circumstance Cancellation Service GuaranteeTrip.com will then make every effort to assist the user in negotiating the cancellation of their trip. If a user is unable to travel due to unforeseeable medical conditions (e.g. death, pregnancy, broken bones, or hospitalization), they shall provide all supporting documents within one week of submitting their cancellation request.Emergency AssistanceTrip.com will provide 24/7 emergency service to ensure the trip goes smoothly. If the user experiences a loss of baggage or ID during the trip, or their trip is affected by accident or illness, Trip.com will also endeavor to provide whatever assistance is necessary.Advance CompensationTrip.com practices a policy of providing advance compensation for all its businesses. Trip.com will investigate any complaints raised by users and, if it is verified that Trip.com is at fault, will provide compensation in advance.Hotels & HomesIf your booking is changed after it is confirmed, Trip.com will do its best to coordinate your stay.Part 1: Trip.com works with hotels to solve issueTrip.com will immediately notify you if, after a stay booking has been confirmed but before you arrive at the property, the property can no longer arrange check-in. Trip.com will also work with the property to try to arrange a room of the same or higher standard as the original booked room. Trip.com will compensate any difference in cost up to the price of the first night's room fee for the original booking.If no room type in the original property can be arranged, Trip.com will help arrange a stay at a nearby property of the same standard. Trip.com will pay any incurred price differences up to a maximum of the room rate for the first night of the original booking.Part 2: Trip.com pays compensationOnce your claim has been verified, Trip.com will contact you within one working day after you check out to process your compensation. Please keep hold of the invoice and any payment receipts for your stay.If there is no room when you arrive at the property, Trip.com will do its best to coordinate your stay.Part 1: User contacts Trip.comIf your booking has already been confirmed by Trip.com, but there are no rooms available at the hotel when you arrive, please contact Trip.com immediately.Part 2: Trip.com works with hotel to solve issueTrip.com will immediately contact the property to negotiate a room of the same standard or above for the user. Trip.com will pay any difference in price up to the room rate for the first night of the original booking.If no room type in the original property can be arranged, Trip.com will help arrange a stay at a nearby property of the same standard. Trip.com will pay any incurred price differences up to a maximum of the room rate for the first night of the original booking.Part 3: Trip.com pays compensationOnce your claim has been verified, Trip.com will contact you within one working day after you check out to process your compensation. Please keep hold of the invoice and any payment receipts for your stay.Room Guarantee Terms & Conditions1. If no rooms are available after you arrive at the hotel, please contact Trip.com immediately. If you cannot contact Trip.com and proceed to stay in another hotel, this will be seen as forfeiting your right to the Room Guarantee.2. The Room Guarantee cannot be used in the following scenarios: a. You do not arrive at the hotel by the arranged time.b. You changed booking information, such as room type or check-in/out dates, without getting confirmation from Trip.com.c. Trip.com or the hotel you originally booked has upgraded you to a room of the same standard or higher at no extra charge.d. After your booking is updated and a room is available, you do not check in for the updated booking or you are unable to provide authentic and valid proof of check-in, or the guest names, dates, or city on the proof you provide do not match the original booking.e. You cannot check in for your booking due to a force majeure, such as a fire, natural disaster, or government policy.f. Your booking has not been confirmed by Trip.com by the time you arrive at the hotel. (Please refer to emails from Trip.com to confirm whether your booking was successful). g. Your booking is a prepaid booking and you have not completed payment. h. Bookings with transaction security issues: (Trip.com will judge each case based on fair principles and transaction security)• The following types of booking are not eligible for the Room Guarantee: bookings involving system or network attacks, fake bookings, and resale bookings.• The supplier reserves the right to require the user to provide a guarantee amount for bookings when there are issues or abnormalities with the user information, user account, or number of transactions. If the guarantee amount cannot be provided, Trip.com reserves the right to cancel the user's booking on behalf of the supplier.Change and Cancellation GuaranteeTrip.com does not earn profits from or add additional charges to change and cancellation fees. If you need to cancel your booking, Trip.com will communicate with the hotel to try to reduce your cancellation charges as much as possible. Flight-Hotel Cancellation GuaranteeBook flights and hotels together to travel with peace of mind.
If a flight change occurs on a booking you made on Trip.com and prevents you from arriving at the hotel on your check-in date, you can cancel your hotel booking for free.FlightsPrice GuaranteeTrip.com guarantees that the price of your booking will not change after payment has been confirmed.
If your ticket is not issued after successful payment due to the fault of Trip.com and the ticket price increases, Trip.com will cover the difference.Booking GuaranteeOnce your tickets are issued, Trip.com will do its best to guarantee your trip.
If you are unable to board the flight due to the fault of Trip.com, please contact us immediately. We will provide compensation according to the circumstances. The maximum possible compensation is a refund of the cost of your original flight ticket, plus a free ticket for a replacement flight designated by Trip.com.Flight Price Guarantee and Booking Guarantee Terms & Conditions1. Please contact Trip.com immediately if you run into any problems while booking flight tickets. If you make your own arrangements without contacting Trip.com, or choose not to take a solution provided by Trip.com, you forfeit your rights under Trip.com’s Flight Price Guarantee and Booking Guarantee.2. The Flight Price Guarantee and Booking Guarantee will not apply in any of the following circumstances:a. Tickets were not issued due to unsuccessful payment.b. Tickets were not issued due to a flight schedule change.c. Any conditions which do not cause change from the original flight schedule.d. Failure to board a flight is due to the fault of the customer.e. The flight is departing within 2 hours of booking.f. Failure to board due to any conditions not caused by Trip.com. This includes, but is not limited to, airline delays or cancellations, an issue with the airport, a Force Majeure Event, or any other causes or conditions not caused by Trip.com.g. Please note that flight bookings with Ryanair do not qualify for any of the service guarantees provided by Trip.com, including but not limited to Price Guarantee, Booking Guarantee, and advance compensation.Flight + Hotel GuaranteeFor flight + hotel packages booked through our flights channel, you can cancel your hotel booking for free if you are unable to arrive at the hotel on the check-in date due to a flight change.Flight + Lounge GuaranteeFor flight + lounge packages booked through our flights channel, you can cancel your lounge booking for free within the validity period of the lounge if you are unable to use the lounge due to a flight change.TrainsBooking GuaranteeAfter successful payment is confirmed and tickets are issued, Trip.com will do its utmost to guarantee your trip.
If a customer fails to board the train due to Trip.com’s or one of our supplier’s fault, Trip.com will do everything it can to solve the problem and cover any associated costs actually incurred in resolving the situation on a case-by-case basis.Train Booking Guarantee Terms and Conditions1. Please contact Trip.com immediately if you have any problems. If you make your own arrangements without contacting Trip.com, or choose not to accept a solution provided by Trip.com, you forfeit your rights under Trip.com’s Train Booking Guarantee.2. The guarantee will not apply in the following circumstances:
a. Failure to board a train is due to the fault of the customer.
b. Failure to board a train is due to any conditions not caused by Trip.com, which includes train delays or cancellations, a force majeure event, or any other conditions or circumstances not caused by Trip.com.Car RentalsBooking Guarantee - unavailable after booking confirmedAfter you have paid for your booking but before you have used your car, if the car rental supplier reaches out to tell you they cannot provide services, Trip.com will work hard to coordinate a car for you. If it is finally confirmed that no car can be provided, Trip.com will provide the corresponding compensation, up to a limit of the average daily rental price for the original booking. (Average daily rental price: the average rental amount for days within the rental period, not including promo code amounts.)Booking Guarantee - unavailable upon arrivalIf the car in your booking is not available after you arrive at the branch, you can contact Trip.com customer support as soon as possible. Trip.com will help coordinate for you. If, finally, service cannot be provided, Trip.com will provide you with the average daily rental price amount for your original booking as compensation.Booking Guarantee - car model downgradeIf, after you arrive at the branch, the car you are provided with is of a lower standard to the one you booked, you can contact Trip.com customer support as soon as possible. Trip.com will negotiate with the supplier in your booking to try and get a free car model upgrade. If a free upgrade is not possible, the price difference will be refunded (with the total refunded price difference for the entire booking capped at 3 times the daily average rental price). Corresponding compensation will also be provided up to a limit of the daily average rental price.Trip.com transport and car rental guaranteeIf you've booked car rental services as part of the same itinerary as flights, trains, or bus or coach tickets on Trip.com, in the event of any travel delays to your flight, train, bus or coach, you can contact your supplier or contact Trip.com to negotiate your car rental time. Your supplier will keep your car for you free of charge for a limited time during business hours. For the actual free holding time, please refer to the answer provided by the branch. If your car rental issues are not resolved or additional costs are incurred, we recommend that you keep the relevant proof and contact Trip.com customer support to handle the issue. If flights, trains, buses, coaches, or other transport types are canceled due to reasons beyond the customer's control and the use of car rental services is affected, car rental services can be canceled free of charge. Any cancellation costs or losses will be covered by Trip.com.Airport TransfersDelay & Cancel Compensation GuaranteeIf your driver arrives late and this is confirmed by Trip.com, Trip.com will provide compensation based on the amount of time you waited for your driver.If you are unable to contact your driver upon arrival, please contact Trip.com's customer support by phone or service chat immediately. We will work to resolve the problem as soon as possible. If in the end we are unable to provide the airport transfer service you booked, we will cancel your booking for free and provide additional compensation worth 100% of your booking total.Booking GuaranteeIf your booking is canceled by the supplier after it has been confirmed, Trip.com will refund your booking in full and provide additional compensation worth not less than 20% of your booking total.Flight + Airport Transfer GuaranteeIf your flight or connecting flight is canceled or changed, and you are unable to use your booked airport transfer service as a result, your airport transfer booking can be canceled for free.Attractions & ToursBooking GuaranteeIf you cannot use your entrance ticket due to a fault by Trip.com and the issue cannot be solved within 15 minutes of being reported to Trip.com, you can purchase tickets at the attraction. The cost of the ticket you originally bought with Trip.com will be refunded to you, and Trip.com will also compensate you twice the amount of any difference in price between the Trip.com ticket and the price charged at the entrance.Cancellation of tickets booked by mistake by seniors and childrenIf children or seniors buy the wrong attraction ticket type on the Trip.com ticket platform (limited to tickets for the main attraction entrance) refund losses and fees for tickets for the affected attraction and ticket type will be borne by Trip.com under the following circumstances:The following conditions must all be met:1) The request to cancel the original ticket must be submitted before the attraction entry date (inclusive)2) The original ticket must be unused3) A new ticket with the correct ticket type for the same attraction and entry date must have already been booked on Trip.comAccurate DescriptionsWe guarantee that all of our tour and ticket descriptions are accurate and valid. If you find a discrepancy between the information listed on our website and what the actual tour or ticket includes, please contact Trip.com customer support.Group Tours, Private Tours, Custom TripsSpecial Circumstance Cancellation Policy CoverageIf you need to cancel a group tour, private tour, or custom trip booked on Trip.com due to unforeseen or uncontrollable circumstances, Trip.com will provide cancellation policy coverage according to the following terms.Special Circumstance Cancellation Policy Coverage and Terms of Use for Group Tours, Private Tours, and Custom TripsIf you have purchased any travel insurance, you must contact the insurance company to apply for a claim as soon as possible, or seek assistance from Trip.com for assistance with the claim process. Once you receive the result of your insurance claim (if applicable) and if any losses remain uncovered, you may proceed with your application for Trip.com’s Special Circumstance Cancellation Policy Coverage, provided that your situation falls within the scope of the Special Circumstance Cancellation Policy Coverage outlined below. Please contact Trip.com before the date of travel and subm