Training Example: Penryn & Falmouth Funeral Directors – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H2] Honouring every life with care

[H3] At a time of loss We are here to help

Penryn and Falmouth Funeral Directors, in Cornwall, are an independent company. We have been looking after the funeral needs of the people of Penryn, Falmouth and the surrounding areas for many years. We are large enough to provide you with an all-round professional service to suit your needs and small enough to really care.

The days following the death of a loved one are difficult and often bewildering. We will do everything we possibly can to help you through this time, and to take away the stress that can accompany the things that need to be done as you grieve your loss.We will be here to gently guide you through each and every step, making sure that you have the space to make choices that feel right for you and your family, and take away the pressure and worry that may come when dealing with these final, and most important things.

[H3] Serving Families in Penryn, Falmouth and the surrounding areas since 2002.

We understand that arranging a funeral is the last thing you will do for your loved one, and we will help you to create a fitting and personal tribute that expresses something of the unique and special life of the person who is so precious to you. We are there as a friend by your side in your time of need.

[H2] How can we help you today?

[H3] View Our Prices
We want to help you make the best choices for services and provide you with the widest options available. You can find our prices here.Learn more

[H3] I want to plan ahead
Thinking about your funeral now makes sense. We work with Golden Charter to provide you with peace of mind as you make decisions about the funeral service you really want.Learn more

[H3] a loved one has died
When a loved one dies it’s hard to know where to start. We can help guide you through these difficult and bewildering first days as you make important choices for your loved one.. Learn more

[H2] Firstly, we are here for you

[H3] Please give us a call... 01326 376926
The hours and days after someone dies can be bewildering and confusing, and people cope with the loss of a family member or friend in different ways. You may feel that there is pressure to make the arrangements for a funeral service quickly, and indeed some find it helpful to keep busy, but in reality, time is on your side, and there is no rush to make these important decisions.By ringing us first we can talk you through the things that need to be put in place straight away, and by leaving them in our capable hands it can put your mind at rest and give you space to think about more personal things. With many years of professional experience and by drawing on our expertise you can be sure that by allowing us to help you, you will receive a considerate and personal service of the highest quality, taking away much of the worry at this most difficult time. A friendly, professional and understanding voice awaits at the end of the telephone: 01326 376926.It is always a privilege for us to be chosen to arrange a funeral service, and we will give your loved one and your family the utmost care and consideration from the very first call until after the funeral service.

It is difficult to put into words how Penryn and Falmouth funeral directors helped us during such a difficult time. Not only had our father passed away, but he lived in Cornwall, 343 miles away from our home in Ramsgate Kent. It’s hard enough arranging a funeral for a loved one, but it could have been made even more stressful without their help. Robin and Roy and the rest of the team sent emails and made phone calls so the arrangements could be put in place before our long journey to say goodbye to our Dad. The service was perfect and everything we could have hoped for and we couldn’t recommend them more highly to anyone needing their services. Thank you so much! — Bob and Barbara Atkins

[H2] Registering a death
When someone dies, their death must be registered, and we will offer you guidance and help you need with this. This is the only thing we cannot, by law, do on your behalf. Please ask us if you are at all unsure. Unless the registrar says that the period may be extended, deaths should be registered within five days, and an appointment needs to be made with the Registrar of Deaths in the district in which the death occurred. The process of registering a death begins with the doctor on call or your own family doctor who will refer the death to the Medical Examiners office (who will issue the death certificate to the registrar). When a death occurs in hospital the Bereavement Office will contact you (they will ensure the death is referred to the Medical Examiners Office) and they will help you with the necessary formalities which take place at the hospital. Once a death has been referred to the Medical Examiners office a member of staff will contact you to explain the next steps. When the death certificate is issued by the medical examiners they will invite you to contact the Registration Service to register the death. You can make an appointment to register a death in Cornwall by telephoning 0300 1234 181. More information can be found on Cornwall Council's website, including the Tell Us Once service that they can offer. The Registration Service can, with your permission, contact to the Department for Work and Pensions and they will tell other government departments and local council services. We will be happy to guide you through the process, and make sure that you have all the information to hand that the registrar will require
[H3] Information Leaflets
Leaflets relating to benefits are also available from the Registrar, and they are always pleased to help with any questions you might have.

[H3] What People Are Saying

“Thank you for making the cremation so much easier to cope with. Robin’s dignity and strength helped us all to get through such a sad time. The family had no idea we could have the choice of service which everyone found so beautiful... The floral tributes so beautiful and much more than we expected.”— Falmouth family

“I would like to thank you for the manner in which you handled our requests and dealt with my numerous enquiries. Your patience and understanding during what was obviously a stressful time for us is most appreciated.”— Falmouth family

[H2] The funeral servicE
We are here to help you plan the funeral service just as your loved one would have wanted it. Saying goodbye is such a personal and important time for the family, and there are many choices to be made. Whether you would like to have a service in a church or at the crematorium, a woodland burial, a ceremony on the beach or another venue, we will do everything we can to guide you through the decisions and options, and make all the arrangements on your behalf to make the time before the funeral service as easy as possible.  We have an extensive list of trusted ministers and celebrants for religious, humanist and non-religious services, and are happy to make the first contact or pass on their details to you to make arrangements with them, just as you wish. In addition, we have many contacts we can draw on if you would like to include special music or musicians, or any other special requests. We will also take care of newspaper announcements, donations, specially designed funeral stationary, video, and many other things. Please do ask - the choice is always yours.

[H2] Flowers
Flowers from a loved one, or relative are quite often used as a last gift to that person. We realise how much finding the right arrangement means to you. This is why, at Penryn and Falmouth Funeral Directors, we engage our own professional and experienced florist, who is always willing to be flexible to your needs. All flowers used in your tribute are local and imported and the freshest available on the market, this will ensure your final gift will last.If you are unable to attend a loved one's funeral, we will be more than happy to take your order for a floral tribute and convey your message condolence to the family.

[H2] Funeral furnishings
An extensive range of Coffins suitable for either Burial or Cremation, and available with fittings and linings to suit your requirements. Finishings include Oak Veneered, Mahogany Veneered, Panelled Sides, Raised Lids, Solid Oak, Solid Mahogany, Poplar wood, willow, bullrush, and bamboo.

[H2] Memorials
At Penryn and Falmouth Funeral Directors we are proud to be able to offer an all-round service, and can offer you help and advice on choosing memorials, new and existing, and guide you through the various local cemetery and churchyard regulations. In most cases permission is required to erect a memorial, and we can do this on your behalf, advising on any additional third-party fees.

[H2] The Cortege
[H3] Our Fleet
Penryn & Falmouth Funeral Directors have privately owned funeral vehicles.Our Mercedes fleet is presented to the highest standards, we are able to provide a full cortege for your loved ones funeral. All of our vehicles come with experienced uniformed chauffeurs.

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[H1] Planning Ahead
Planning ahead for your funeral brings peace of mind for you and for your family. Penryn & Falmouth Funeral Directors are very pleased to offer Golden Charter Funeral Plans, which enable you to choose the funeral you want at today's prices.
[H2] Your funeral, your way
A funeral plan is an easy way to arrange the funeral you want in advance. A plan allows you to specify your wishes and pay for the funeral director’s services included in your plan. As customers often tell us, that can bring peace of mind to you and your family. A plan from Golden Charter also includes an allowance towards third party costs. These are essential, non-funeral director services such as the cremation or burial fees, plus the minister or officiant’s fee to perform the service. The value of the allowance included in your plan may grow over time. There will only be more to pay at the time of the funeral if the third party costs exceed the allowance when you buy your plan, or if the costs increase by more than the growth of your plan.At Penryn & Falmouth Funeral Directors Ltd, we work in partnership with Golden Charter to provide you with a simple way to plan ahead. As one of the UK’s largest funeral plan providers1, Golden Charter has helped over 900,000 people to plan ahead2, so we’re completely confident in offering their plans to you. Everyone has different needs when it comes to funeral planning, so we make sure the plans we offer are as flexible as possible. When you get in touch, we’ll be happy to discuss your funeral requirements and tailor a plan to suit you. Rest assured a plan from Golden Charter is available to all UK residents, regardless of age or state of health. Would you like to know more information about how a Golden Charter funeral plan could work for you? We can provide you with all of the information you need to make an informed decision for you and your family, so get in touch today! 1Based on a Golden Charter analysis and independent research of the funeral plan market size as at January 2023.2Correct at October 2023.Penryn & Falmouth Funeral Directors Ltd is an appointed representative of Golden Charter Limited trading as Golden Charter Funeral Plans which is authorised and regulated by the Financial Conduct Authority (FRN:965279).

If you would like to purchase a funeral plan online, please click here.

Penryn & Falmouth Funeral Directors are a local, privately-owned business, and at some point you will probably meet or speak to most of our team. Caring and genuinely interested in the whole family, we take great personal pride in the service that we provide, and this is reflected in all the individual elements of the funeral arrangements that we undertake on your behalf. Daniel Shermon and Ken Rogers are our funeral directors, and at some point you and the family will meet with one of them. Drawing on years of experience, they will be able to guide you through the choices available to you, and will relieve you of many of the administrative things necessary in making the funeral arrangements for both religious and secular services.We love to hear a little bit about you all, to hear some stories, and hopefully to help you smile about the happy times you shared with them, as it helps us to build a picture up of the loved one in our care, as it helps us to make things as personal as we possibly can. You might like to know a little bit about us, too.

Meet the Penryn & Falmouth Team

[H2] Robin Hatteswell-Burt

DirectorRobin established the Penryn & Falmouth Funeral Directors in 2002, having spent 10 years within the industry locally. He really cares about making sure that funeral services are just what the family wants, and originally became a funeral director by invitation many years ago. He is a passionate carriage master, and in his spare time can be found at the wheel of one of his beloved classic cars enjoying a trip out in the Cornish countryside.

[H2] Daniel Shermon

Principle Funeral DirectorDaniel is from Mylor and now lives in Falmouth. He joined the company in 2016 and is also an organist at Penmount Crematorium, Truro and on the rota of organists at All Saints Parish Church Falmouth. Daniel is passionate about helping families and creating the perfect funeral for their loved ones. He is a very caring, empathetic and understanding person. Daniel enjoys walking, the Cornish countryside, travel and good food!

[H2] Ken Rogers

Funeral Director Ken is a key member of our team who joined us in 2022. Prior to his work with us has he had a very long and distinguished career in care (having previously managed and owned care homes). His attention to detail and care is second to none. Ken, like Robin is also a classic car collector, he can often be found underneath one of his cars, at a car show or walking his dogs!

[H3] Here for you, any time you need us
We know that the passing of a loved one can be a very sad and daunting time. We are all here to help you as much as you need, providing a professional and caring service by qualified staff who are available 24 hours a day. We treat all enquiries and client information in the strictest confidence and with complete discretion. We are able to advise on all legal formalities. These might include how to register the death, what happens when HM Coroner is involved, burial and cremation laws, as well as other less usual things. We can talk you through what happens at an inquest, when a death occurs away from home, or when international repatriation is needed. Whilst making the arrangements we will liaise with the relevant authorities and third parties, with clergy and officiants, crematoria, doctors, cemeteries, newspapers and hotels on your behalf. We will be there to carry the administrative burden so that you can concentrate on the things that matter most to you.

“A very sincere thank you for the excellent service you have recently provided for [the family]. Your help, care and consideration at such a painful time has been much appreciated”
— local family

We engage our own professional and highly qualified florist and are able to bring you the very finest in floral tributes using fresh local and imported flowers. We have a comprehensive brochure to help with your decisions, and can accommodate any individual requirements that you may have.We have a fleet of purpose built Mercedes Hearse and State Limousines, and have uniformed chauffeurs. Our staff are always presented to the highest standards for the funeral Cortege so that we can accompany your loved one with the utmost dignity and respect, which is what they deserve. All our vehicles may be inspected by prior appointment. We also have an extensive range of memorials and we employ the services of an experienced mason. Should you wish to discuss any memorial requirements that you have, we will be able to advise you on any choice that you wish to make. We also offer a cleaning and restoration service, and details are available on request.

[H2] Bereavement

When someone close or someone you have looked after dies, it can be a very traumatic time for you and those around you, and everyone copes with things in their own way. It is likely that you will experience many emotions as you come to terms with the loss of a loved one.A death can be very sudden or more expected.  When a death occurs there are legalities to be complied with and decisions to be made.As professional Funeral Directors we are here to help ease the burden of the many practical things that need to be done before a funeral service.We are also here to care for you and for your family in the days leading up to the funeral. Often the busyness of arranging a funeral will keep minds occupied, and it may be that it is on the day of the funeral, and those that follow, that the reality of a death will really become a stark reality. On the day of the funeral we will be by your side at all times, guiding you and your family and friends step by step through the day, and take away any anxiety about what might be happening next.Sometimes, though, particularly when family and friends live away, the days after the funeral can be particularly quiet and often lonely. If you have chosen a church funeral or Christian cremation service there will be ongoing care from the church community should you need it. Your family doctor can also offer help and guidance. There are also organisations who can offer a listening ear and help you and your family though grief and the loss of a loved one.  Cruse Bereavement Care offer advice and help, and when children are bereaved the Cornish Charity, Penhaligon's Friends can offer particular support to children, young people and their families.

Cruse Berevement Support

Cruse Bereavement Support offer support and advice when you have lost a loved one recently or a long time ago. You can find their website here.

Penhaligon's Friends

This Cornish Charity, can offer particular support to children, young people and their families.

[H1] PRICES
“Every life is unique and therefore every funeral deserves to be bespoke.”We care passionately about helping you arrange the perfect funeral for your loved one, no matter how big or small the occasion will be, we are here to help and guide every step of the way.We have been providing tailored funerals for many years and have always strived to keep our prices as fair to the client as we possibly can, as funeral prices have risen considerably over the years and the national average has escalated. Following a review carried out by the CMA - Competition and Markets Authority all funeral directors are legally required to publish a standard price list to help you compare costs across the board.We are always willing to talk to you and talk through the options available to you, please give us a call if you would like to talk.Please see our Funeral Packages below, if you have any questions feel free to call us and talk to us. Our prices from the 1st February 2025Click here to see our Standardised Price ListThere are many elements involved in arranging a funeral and so we have included our Additional Products list. Click here to see our Additional Products Price List

[H4] Local Crematoria Price Lists

Penmount CrematoriumTreswithian Downs Crematorium

Penmount Crematorium Treswithian Downs Crematorium