Training Example: Futureglaze Windows Ltd – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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[H1] Award-winning, family-run South Wales double glazing specialists

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Family-run team37 years in business
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Free recyclingWe recycle your old products
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Up to 10 year guaranteeAcross our product range
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Insurance backedFor complete peace of mind

[H2] Design your endurance door in 6 steps

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[H3] Choose your door type

Design your dream composite door today

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[H3] Choose your frame shape

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[H3] Choose your door style

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[H3] Choose your door colour

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[H3] Choose your door glazing

Design your dream composite door today

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[H3] Summary of your choice

Design your dream composite door today

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Design your dream composite door today

[H2] Windows, Doors and Repairs in South Wales

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Energy Efficient Windows

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Entrance Doors

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Repairs

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Shutters

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Window & Door Blinds

Trade

[H3] Fully Accredited & Insured
As a local authority authorised contractor, we are also approved by FENSA, CHAS, Construction Line. All new Futureglaze products come with up to 10-year warranty, which is supported by a comprehensive insurance backed guarantee from HomePro. You can trust that the job will be done right with Futureglaze.
Learn More

[H3] Showroom in Bridgend, South Wales
Visit our new state-of-the-art showroom to see for yourself the superior quality of our product range. Try out our selection of high-quality windows and doors and speak to one of our friendly team to find out all you need to know when planning your next home improvement project. Contact us today to arrange your showroom visit.
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[H3] Trustworthy, Family-run Company
Genuinely dedicated to customer happiness and satisfaction, whether it’s a new double glazing installation or a repair, honesty and integrity are core company values that we all take very seriously. Put your homes future in safe hands, with a Futureglaze installation.
Learn More

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[H2] Rehau Authorised Partner
At Futureglaze Windows, we are proud to be Authorised Partners of Rehau. An industry-leading supplier of uPVC windows and doors, Rehau provides products that are designed with innovative technology to combine outstanding thermal efficiency, excellent security and enviable aesthetics. By working with Rehau, we can offer the very best home improvement solutions to our customers.
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[H2] Customers Trust Futureglaze

Exterior door
"A rapid quotation followed by an efficient, well executed fitting."
- April 2024

Front windows and new door
"From the beginning of the service speaking to the office, to the customer service and sales, to the fitting, everything was just spot on. Professional, no pushy sales, quality work carried out and they were so clean in doing so also! Everything was done exactly when it should have been there have been no issues. 5 stars!"
- February 2024

New Front Door Fitted
"Tradesman was very polite. New door looks good, except for a chipped frame on the exterior side. Also didn’t expect to to have slight damage to interior wall, due to tradesman needing to remove skirting boards. We also have two chips to plaster on the corner of interior wall, which we will now need to repair."
- February 2024

3 new windows, and a sliding patio door
"I am very pleased with Futureglaze Windows. Right from the start of viewing the flat, measuring up the windows, delivery, fast. The fitters were here early, and worked very hard and efficiently, not stopping. They were courteous, and very clean. I am very pleased with the look of my windows. Would highly recommend the company.."
- April 2024

Front door
"Andrew arrived on time, and explained what he’d be doing, and started work straight away and didn’t stop until he finished the job, and did it to a very high standard, and cleared up after himself, this is not the first time I have used FutureGlaze and it won’t be the last, they always do a great job and they are always ready to sort out any problems without any fuss!"
- April 2024

Fitting windows and doors
"I would highly recommend Futureglaze. The process from end to end was seamless and unlike other trade suppliers they delivered what they said and on time. Communication was great. The experience of the windows and doors being fitted was excellent. Care was taken, the fitter was polite and everything was left clean and tidy at the end of every day. Their services are complete value for money."
- March 2024

Fitting two new double-glazed widows
"Replacement windows seemed very good quality. Engineer was quick and efficient. Already ordered another Replacement for our conservatory. Your company warrants big trust in carrying out this work. Would recommend you to anyone."
- January 2024

3 windows composite door
"Outstanding service by lone fitter. Remarkable achievement in one and half days non stop professionalism. Left me in awe of excellence. Polite courteous and left the premises in better state than arrived. Could not be more pleased. I made the right choice. Highly recommended"
- February 2024

Most Rate Futureglaze
10 out of 10

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Reliability & Timekeeping

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Tidiness

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Courtesy

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Workmanship

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View More Reviews >

Over 600 reviews on Checkatrade

[H2] From Our Blog

May 1, 2026
[H3] Window Repair Safety: Protecting Yourself During DIY Projects

Read more

April 10, 2026
[H3] Essential window repair materials and where to buy them

Read more

February 16, 2026
[H3] Essential Door Repair: Common Hinge and Handle Issues

Read more

See More Blogs

[H2] About Futureglaze
With 36 years of trading in the South Wales double glazing and home improvement industry, with a Futureglaze installation, you can be confident that the job will be done right. Our South Wales based business is family-run, honest, principled and sincere, we are proudly accredited by quality-assurance champions FENSA, CHAS and Construction Line.
Renowned for our specialist aftercare, maintenance and repair services, no job is too big or too small for the Futureglaze team. Dedicated to providing each customer with high-quality home improvements alongside exceptional customer service, a Futureglaze installation is a stress-free process. Shape your future with a Futureglaze installation, from windows in Cardiff to composite doors and flush sash windows.
About us

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Celebrating 37 years trading

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Home > Get Quote
[H1] Get Quote

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Book Appointment

[H2] Request A Free Quotation
Request a free quotation from the team at Futureglaze and we’ll be in touch to discuss your requirements.

[H3] Head Office & Showroom
Unit 3, Ewenny Industrial EstateBridgendCF31 3EX

[H4] Opening Hours
Monday - Friday 9am to 5pm
Can't make these times?Don't worry, time slots are available outside of these hours by appointment

[H3] Sales & Advice
01656 252 252
sales@futureglaze.co.uk
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[H2] Customers Trust Futureglaze

Front windows and new door
"From the beginning of the service speaking to the office, to the customer service and sales, to the fitting, everything was just spot on. Professional, no pushy sales, quality work carried out and they were so clean in doing so also! Everything was done exactly when it should have been there have been no issues. 5 stars!"
- February 2024

Exterior door
"A rapid quotation followed by an efficient, well executed fitting."
- April 2024

Fitting windows and doors
"I would highly recommend Futureglaze. The process from end to end was seamless and unlike other trade suppliers they delivered what they said and on time. Communication was great. The experience of the windows and doors being fitted was excellent. Care was taken, the fitter was polite and everything was left clean and tidy at the end of every day. Their services are complete value for money."
- March 2024

3 windows composite door
"Outstanding service by lone fitter. Remarkable achievement in one and half days non stop professionalism. Left me in awe of excellence. Polite courteous and left the premises in better state than arrived. Could not be more pleased. I made the right choice. Highly recommended"
- February 2024

Fitting two new double-glazed widows
"Replacement windows seemed very good quality. Engineer was quick and efficient. Already ordered another Replacement for our conservatory. Your company warrants big trust in carrying out this work. Would recommend you to anyone."
- January 2024

3 new windows, and a sliding patio door
"I am very pleased with Futureglaze Windows. Right from the start of viewing the flat, measuring up the windows, delivery, fast. The fitters were here early, and worked very hard and efficiently, not stopping. They were courteous, and very clean. I am very pleased with the look of my windows. Would highly recommend the company.."
- April 2024

New Front Door Fitted
"Tradesman was very polite. New door looks good, except for a chipped frame on the exterior side. Also didn’t expect to to have slight damage to interior wall, due to tradesman needing to remove skirting boards. We also have two chips to plaster on the corner of interior wall, which we will now need to repair."
- February 2024

Front door
"Andrew arrived on time, and explained what he’d be doing, and started work straight away and didn’t stop until he finished the job, and did it to a very high standard, and cleared up after himself, this is not the first time I have used FutureGlaze and it won’t be the last, they always do a great job and they are always ready to sort out any problems without any fuss!"
- April 2024

Most Rate Futureglaze
10 out of 10

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Reliability & Timekeeping

[IMG: sparkles icon]
Tidiness

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Courtesy

[IMG: tools icon]
Workmanship

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View More Reviews >

Over 600 reviews on Checkatrade

[H2] Fully Accredited & Insured Installers
We are firm believers that if a job is worth doing, it's worth doing right. All new Futureglaze windows come with up to 10-years warranty, supported by a comprehensive insurance backed guarantee from HomePro. We are fully accredited by FENSA, CHAS and Construction Line for absolute peace of mind that your home is in safe hands.
But don't just take our word for it check out our reviews on Google, Facebook, Checkatrade. We also work in partnership with our local councils, now that's an endorsement.

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Celebrating 37 years trading

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Home > Contact Us
[H1] Contact Us

Brochure Download

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Book Appointment

[H2] Send Your Details
Please complete the contact form below and a member of the team will be in touch very soon.

[H3] Head Office & Showroom
Unit 3, Ewenny Industrial EstateBridgendCF31 3EX

[H4] Opening Hours
Monday - Friday 9am to 5pm
Can't make these times?Don't worry, time slots are available outside of these hours by appointment

[H3] Sales & Advice
01656 252 252
sales@futureglaze.co.uk
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[H2] Customers Trust Futureglaze

3 new windows, and a sliding patio door
"I am very pleased with Futureglaze Windows. Right from the start of viewing the flat, measuring up the windows, delivery, fast. The fitters were here early, and worked very hard and efficiently, not stopping. They were courteous, and very clean. I am very pleased with the look of my windows. Would highly recommend the company.."
- April 2024

Fitting windows and doors
"I would highly recommend Futureglaze. The process from end to end was seamless and unlike other trade suppliers they delivered what they said and on time. Communication was great. The experience of the windows and doors being fitted was excellent. Care was taken, the fitter was polite and everything was left clean and tidy at the end of every day. Their services are complete value for money."
- March 2024

3 windows composite door
"Outstanding service by lone fitter. Remarkable achievement in one and half days non stop professionalism. Left me in awe of excellence. Polite courteous and left the premises in better state than arrived. Could not be more pleased. I made the right choice. Highly recommended"
- February 2024

Front door
"Andrew arrived on time, and explained what he’d be doing, and started work straight away and didn’t stop until he finished the job, and did it to a very high standard, and cleared up after himself, this is not the first time I have used FutureGlaze and it won’t be the last, they always do a great job and they are always ready to sort out any problems without any fuss!"
- April 2024

Fitting two new double-glazed widows
"Replacement windows seemed very good quality. Engineer was quick and efficient. Already ordered another Replacement for our conservatory. Your company warrants big trust in carrying out this work. Would recommend you to anyone."
- January 2024

New Front Door Fitted
"Tradesman was very polite. New door looks good, except for a chipped frame on the exterior side. Also didn’t expect to to have slight damage to interior wall, due to tradesman needing to remove skirting boards. We also have two chips to plaster on the corner of interior wall, which we will now need to repair."
- February 2024

Front windows and new door
"From the beginning of the service speaking to the office, to the customer service and sales, to the fitting, everything was just spot on. Professional, no pushy sales, quality work carried out and they were so clean in doing so also! Everything was done exactly when it should have been there have been no issues. 5 stars!"
- February 2024

Exterior door
"A rapid quotation followed by an efficient, well executed fitting."
- April 2024

Most Rate Futureglaze
10 out of 10

[IMG: clock icon]
Reliability & Timekeeping

[IMG: sparkles icon]
Tidiness

[IMG: smile icon]
Courtesy

[IMG: tools icon]
Workmanship

[IMG: checkatrade logo]

View More Reviews >

Over 600 reviews on Checkatrade

[H2] Fully Accredited & Insured Installers
We are firm believers that if a job is worth doing, it's worth doing right. All new Futureglaze windows come with up to 10-years warranty, supported by a comprehensive insurance backed guarantee from HomePro. We are fully accredited by FENSA, CHAS and Construction Line for absolute peace of mind that your home is in safe hands.
But don't just take our word for it check out our reviews on Google, Facebook, Checkatrade. We also work in partnership with our local councils, now that's an endorsement.

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Celebrating 37 years trading

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Home > Terms & Conditions
[H1] Terms & Conditions

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[H2] Futureglaze Site Terms and Conditions
Please note that when you access, browse or use this Site you accept, without qualification or limitation, the terms and conditions below.
Your right to use the Site and its contents
This site is for your personal use only. You may not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purposes. As long as you comply with the terms of these Terms & Conditions of Use, Futureglaze Windows Ltd grants you a non-exclusive, non-transferable limited right to enter and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.
Ownership
All materials on this Site, including but not limited to images, software and text (the ‘Content’), are protected by copyright under UK copyright law, international conventions, and other copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. Any unauthorised use of the Content may violate copyright laws, the laws of privacy and publicity, and civil and criminal statutes. If you download any Content from this Site, you may not remove any copyright notices or other notices that go with it.
Our rights to change these Terms & Conditions of Use or Content on the Site
Futureglaze Windows Ltd may add to, change or remove any part of these Terms & Conditions of Use at any time, without notice. Any changes to these Terms Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. Futureglaze Windows Ltd may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products and/or services described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
Indemnification
You agree to indemnify, defend and hold Futureglaze Windows Ltd and all of its directors, employees, associates, information providers (collectively, “Indemnified Parties”) harmless from and against all liability and costs incurred by the Indemnified Parties in connection with any claims arising out of any breach by you of these Terms & Conditions of Use or the foregoing representations, warranties and covenants. You will cooperate as fully as reasonably required in our defence of any claim. Futureglaze Windows Ltd reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and you shall not, in any event, settle any matter without the written consent of Futureglaze Windows Ltd.
Disclaimer of Warranties and Damages: Limitation of Liability
Your use of this site is at your own risk. This site (including all content and functions made available on or accessed through this site) is provided “as is.” to the fullest extent permissible by law, with regard to the content on this site, Futureglaze Windows Ltd makes no representations or warranties of any kind whatsoever (1) for the accuracy, merchantability, fitness for a particular purpose or non-infringement of any content published on or available through the site, (2) that the server that makes this site available is free of viruses or other components that may infect, harm or cause damage to your computer equipment or any property when you access, browse, download from or otherwise use the site. Under no circumstances, including but not limited to Futureglaze Windows Ltd negligence, shall Futureglaze Windows Ltd be liable for any consequential, direct, incidental, indirect, punitive or special damages related to (a) the use of, (b) the inability to use or (c) errors or omissions in the contents and functions of this site, even if Futureglaze Windows Ltd or an authorised representative thereof has been advised of the possibility of such damages.
General Provisions
These Terms & Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between Futureglaze Windows Ltd and you with respect to your use of this Site. Any cause of action you may have with respect to your use of the Site must be commenced within one (1) year after the claim of action arises. If for any reason a court of competent jurisdiction finds any provision of the Terms & Conditions of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of this agreement, and the remainder of these Terms & Conditions of Use shall continue in full force and effect. These Terms & conditions of Use shall be governed by and construed in accordance with the laws of the United Kingdom.
Privacy policy
Futureglaze Windows Ltd takes the privacy of its users seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. This Privacy Policy statement explains the data processing practices of Futureglaze Windows Ltd. If you have any requests concerning your personal information or any queries with regard to these practices please contact us by email.
Information
Personal information is collected by Futureglaze Windows Ltd. We collect personal information from you through the use of enquiry and registration forms and every time you e-mail us your details. We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form.
Use and Disclosure of personal information
We process personal information collected via the Futureglaze Windows Ltd site for the purposes of:
providing a personalised service
conducting market research surveys
running competitions
providing you with information about products and services we offer.
If you do not wish to receive information about our products or services, please untick the appropriate box on any form you submit. We may also disclose your information to business partners and third party suppliers we engage to provide services which involve processing data on our behalf, successors in title to our business or in accordance with a properly executed court order.
We also use information in aggregate form (so that no individual user is identified):
to build up marketing profiles
to aid strategic development
to manage our relationship with advertisers
to audit usage of the site.
Links to Other Sites
The Futureglaze Windows Ltd website contains links to other sites. Please be aware that Futureglaze Windows Ltd is not responsible for the privacy practices or content of such other sites. This privacy statement applies solely to information collected by this website.
Internet-based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the Futureglaze Windows Ltd site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

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Home > Privacy Statement
[H1] Privacy Statement

Brochure Download

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Book Appointment

[H2] Customers
Futurglaze windows Limited holds information about customers to enable us to conduct business. As part of this, we may hold a minimal amount of personal data which may include your name, address, email address and telephone number.
Futurglaze windows Limited is committed to ensuring that your privacy is protected in accordance with the law. We take privacy and your rights as an individual seriously.
[H2] The Data Controller
Futurglaze windows Limited is the data controller. Futurglaze windows Limited is based at Unit 47, Gelli Industrial Estate, Gelli, Pentre CF41 7UW and is contactable via telephone (01443 423423) or via email at (accounts@futureglaze.co.uk). Becky Dean has been given responsibility to ensure your rights as an individual are respected and clear. If you have any queries, please do not hesitate to contact us.
[H2] Processing of Personal Data
We only hold the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Legitimate Interest Assessment (LIA) we have carried out.
The personal data we hold may include your name, address, email address and telephone number.
[H2] The legal basis for processing personal data
Legitimate interest is the legal basis we rely on to process your personal data while you are an active customer and if you cease to become an active customer.
Appropriate safeguards to ensure personal data is kept secure
The protection of your data is important to Futurglaze windows Limited. Data is stored in a secure environment within our accounting software and on our in-house servers. Data is protected with the relevant firewalls, encryption, and spam filters.
Physical copies of data are stored in a secure environment with CCTV and multiple access locks.
Data can be exported from our database as a CSV file, typically to enable the information to be used to contact customers by post or by email.
[H2] Sharing of personal data
Your data is only disclosed to employees of Futurglaze windows Limited and subcontractors working on our behalf.
We may also need to disclose information to authorities or professionals for legal reasons or in the case of a dispute.
[H2] Profiling of personal data
Futurglaze windows Limited does not use your information for data profiling or automated decision making.
[H2] How long do we hold personal data?
We retain personal data for as long as a customer is active and for 2 years afterwards unless you ask us to retain your information.
[H2] Updating our Privacy Policy
Our Privacy Policy is reviewed every 12 months or sooner if required to keep up to date with any changes in data collection and any technological changes. This document was last updated on the 09.02.2024.
[H2] Your rights as an individual
It is important that you understand what your rights are as an individual.
Right to Erasure.
You may request that Futurglaze windows Limited erases your personal data and we will do so within 24 working hours. To avoid the possibility of re-adding your personal data again in the future, we will retain your name and email address (if available). You may request that we add your personal data back on to the database at any time.
[H2] Right to request rectification
If you determine that the personal data we hold about you is incorrect you have the right to request rectification. We will immediately consider the request and rectify any errors found. If we do have reasons to believe that an error has not occurred, we will keep the information as previous. You will be informed of the outcome by telephone, email or post.
[H2] Subject Access Request
At any point, you have the right to submit a Subject Access Request. Within a month period, we will respond to the request made. We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.
[H2] Registering a complaint
If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/
[H2] Contacting Futurglaze windows Limited
If you have any queries regarding how your date is held, processed, or shared including activating your right to erasure please contact Becky Dean, Futurglaze windows Limited is based at Unit 47, Gelli Industrial Estate, Gelli, Pentre CF41 7UW and is contactable via telephone (01443 423423) or via email at (accounts@futureglaze.co.uk). Futurglaze windows Limited holds information about individuals that may be interested in our products and services. As part of this, we may hold a minimal amount of personal data which may include your name, address, email address and telephone number.
[H1] Prospects
Futurglaze windows Limited is committed to ensuring that your privacy is protected in accordance with the law. We take privacy and your rights as an individual seriously.
[H2] The Data Controller
Futurglaze windows Limited is the data controller. Futurglaze windows Limited is based at Unit 47, Gelli Industrial Estate, Gelli, Pentre CF41 7UW and is contactable via telephone (01443 423423) or via email at (accounts@futureglaze.co.uk). Becky Dean has been given responsibility to ensure your rights as an individual are respected and clear. If you have any queries, please do not hesitate to contact us.
[H2] How we collect your Personal Data
We collect your personal data when you contact us for information or a quotation via a website enquiry form, email, or telephone.
[H2] Processing of Personal Data
We only hold the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Legitimate Interest Assessment (LIA) we have carried out.
The personal data we hold may include your name, address, business email address and business telephone number.
[H2] The legal basis for processing personal data
Legitimate interest is the legal basis we rely on to process your personal data as we may need to provide information you have requested or contact you about our products or services that would be relevant to you in your professional capacity.
[H2] How long do we hold personal data?
You will be contacted by telephone or email typically a week to confirm with you that the personal data we hold is accurate and the purpose of the enquiry. If we cannot contact and confirm this with you within a week the data will be stored for 12 months.
If after 12 months we have been unable to confirm your personal data is accurate and the nature of your enquiry, your personal data will be removed from our database.
[H2] Sharing of personal data
Your data is only disclosed to employees of Futurglaze windows Limited and subcontractors working on our behalf.
We may also need to disclose information to authorities or professionals for legal reasons or in the case of a dispute.
[H2] Profiling of personal data
Futureglaze Windows Limited does not use your information for data profiling or automated decision making.
[H2] Updating our Privacy Policy
Our Privacy Policy is reviewed every 12 months or sooner if required to keep up to date with any changes in data collection and any technological changes. This document was last updated on the 09.02.2024.
[H2] Your rights as an individual
It is important that you understand your rights as an individual.
[H2] Right to Erasure.
You may request that Futurglaze windows Limited erases your personal data and we will do so within 24 working hours. To avoid the possibility of re-adding your personal data again in the future, we will retain your name and email address (if available). You may request that we add your personal data back on to the database at any time.
[H2] Right to request rectification
If you determine that the personal data we hold about you is incorrect you have the right to request rectification. We will immediately consider the request and rectify any errors found. If we do have reasons to believe that an error has not occurred, we will keep the information as previous. You will be informed on the outcome by telephone, email or post.
[H2] Subject Access Request
At any point, you have the right to submit a Subject Access Request. Within a month period we will respond to the request made.
We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.
[H2] Registering a complaint
If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/
[H2] Contacting Futureglaze Limited
If you have any queries regarding how your date is held, processed, or shared including activating your right to erasure please contact Becky Dean, Futurglaze windows Limited is based at Unit 47, Gelli Industrial Estate, Gelli, Pentre CF41 7UW and is contactable via telephone (01443 423423) or via email at (accounts@futureglaze.co.uk). Futurglaze windows Limited holds information about individuals that may be interested in our products and services. As part of this, we may hold a minimal amount of personal data which may include your name, address, email address and telephone number.
[H1] Business Contacts
Futurglaze windows Limited holds data about businesses operating in the glass and glazing industry, construction and building industry.
[H2] The Data Controller
Futurglaze windows Limited is the data controller. Futurglaze windows Limited is based at Unit 47, Gelli Industrial Estate, Gelli, Pentre CF41 7UW and is contactable via telephone (01443 423423) or via email at (accounts@futureglaze.co.uk). Becky Dean has been given responsibility to ensure your rights as an individual are respected and clear. If you have any queries, please do not hesitate to contact us.
[H2] Processing of Personal Data
We only process the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Legitimate Interest Assessment (LIA) we have carried out.
The personal data we hold may include your name, job title, business email address and business telephone number.
[H2] How we collect your Personal Data
We collect your personal data when you contact us for information or a quotation via a website enquiry form, email, or telephone.
[H2] The purpose of collecting personal data
The personal data we hold about you is used by us for the purposes of acquiring professional services or products.
[H2] How long do we hold personal data?
We retain data for as long as is deemed relevant, then 2 years afterwards unless you ask us to retain your information.
[H2] The legal basis for processing personal data
Legitimate interest is the legal basis we rely on to process your personal data. After undertaking a DPIA (Data Protection Impact Assessment) and an LIA (Legitimate Interest Assessment) we concluded that Legitimate Interest would be the most transparent and beneficial legal basis to rely on for the personal data we process.
[H2] Appropriate safeguards to ensure personal data is kept secure
The protection of your data is important to Futurglaze windows Limited. Data is stored in a secure environment within our accounting software and on our in-house servers. Data is protected with the relevant firewalls, encryption, and spam filters.
Physical copies of data are stored in a secure environment with CCTV and multiple access locks.
Data can be exported from our database as a CSV file, typically to enable the information to be used to contact customers by post or by email.
Is any data stored or handled outside of the EEA (European Economic Area)?
No, your personal and business data is stored within the EU.
[H2] Profiling of personal data
Futurglaze windows Limited does not use your data for data profiling or automated decision making.
We only use the personal data we hold for the purpose of identifying the most appropriate individuals in an organisation to receive marketing and other communications.
[H2] Updating our Privacy Policy
Our Privacy Policy is reviewed every 12 months or sooner if required to keep up to date with any changes in data collection and any technological changes. This document was last updated on the 09.02.2024.
[H2] Your rights as an individual
It is important that you understand what your rights are as an individual.
The personal data processed by Futurglaze windows Limited is used solely for the purpose of identifying the most appropriate individual within a business on our database to receive marketing and other communications.
[H3] Right to Erasure
You may request that Futurglaze windows Limited erases your personal data and we will do so within 24 working hours. To avoid the possibility of re-adding your personal data again in the future, we will retain your name and email address (if available). You may request that we add your personal data back on to the database at any time.
[H3] Right to request rectification
If you determine that the personal data we hold about you is incorrect you have the right to request rectification. We will immediately consider the request and rectify any errors found. If we do have reasons to believe that an error has not occurred, we will keep the information as previous. You will be informed of the outcome by telephone, email or post.
[H3] Subject Access Request
At any point, you have the right to submit a Subject Access Request. Within a month period, we will respond to the request made. We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.
[H2] Registering a complaint
If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/
[H2] Contacting Futurglaze windows Limited
If you have any queries regarding how your date is held, processed, o

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