Training Example: NW Natural – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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Customer Service:
800-422-4012

Natural Gas Odor?
800-882-3377

Contact Us

[H4] Come on in.

Access Your Account

Forgot password |
Register

[H5] Make a payment

Pay online, by mail, or find a location near you.

[H5] Safety at home

Tips for natural gas safety at home.

[H5]
Start, stop, transfer

Turn gas service on, off or move it to a new home.

+
-

Start Service →
Begin service at a new residence location.
Stop Service →
Stop service and close your account.
Transfer Service →
Moving? Transfer service to a new location.

[H4]

Customer Resources

[H4] Oregon Climate Protection Program

Read about what NW Natural is doing and why.
See details

[H4] Schedule your free gas appliance inspection

Get a gas-appliance inspection once a year to help boost energy performance.
Schedule today

[H4] Cook like a pro

Cook with confidence using precise, instant heat control that comes with natural gas cooking.
See benefits

[H4] See why natural gas is affordable, reliable and efficient

View helpful examples of the convenience, comfort and cost advantages of natural gas.
Learn more

[H4] Assistance programs can help lower energy costs

Check out bill discounts, grants, payment plans and more for customers who need extra support.
See options

[H4] Self Service
[IMG: Start. Stop. Transfer Gas Service]

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Customer Service:
800-422-4012

Natural Gas Odor?
800-882-3377

Contact Us

[H2]

Payment assistance options.

Home
Residential
Payment Assistance Options

We offer flexible payment plans and bill discount programs for customers who need extra support.

[H3] Get information about assistance and payment plans
Enjoy the convenience of natural gas with flexible payment options and bill assistance programs below.

[H3] Extend payment due date
If you need a quick, simple way to ensure you don't miss a payment this month, you may be able to extend your payment due date right now. Sign in to get started.

Sign In

[H3] Income-qualified Bill Discount Program
Customers in Oregon: You can save 15% to 85% on your monthly NW Natural bills if your household income is less than 60% of Oregon state median income.
Customers in Washington: You can save 15% to 80% on your monthly NW Natural bills if your household income is at or below 80% of the area median income.
There is one simple application to fill out. No proof of income is required to apply. And the application only takes a few minutes to complete online, by email or traditional mail, or over the phone.

Apply today

[H3] Plans for customers with a past-due account
[H5] Call Customer Service at 800-422-4012 for qualifications and to enroll in customer payment plans.
[H4] Level payment plan
Take up to 12 months to reconcile your account balance with a level payment plan.
How it works:
You pay 1/12 of the total balance due, plus an equal installment each month, until you've paid off your account balance at the end of 12 months. You'll see your actual gas use and level payment amount on your bill, but you'll only need to pay your level payment amount. Please note: Your monthly amount may change without prior notice based on changes in gas use or rates, so keep an eye on your bill.
[H4] Current bill plus plan
Keep up with your current bills and take up to 12 months to make up any payments you missed.
How it works:
Pay 1/12 of the total balance due, plus the current bill, each month until the contract amount is paid off. This option works with a lower initial payment. Please note: Bills are unpredictable and vary according to how much gas is used each month.

[H4]
Grants to help pay gas bills
You may be able to receive grants totaling $1,500 over a two-year period to help pay gas bills. To receive grants, you must:
Call our Customer Contact Center at 800-422-4012
Be an active NW Natural customer within the last 24 months
In Oregon: have a household income that is not more than 15% of the state median income (SMI)
In Washington: have a household income that is at or below 80% of area median income or federal poverty level
You can receive grants in addition to other assistance, including Bill Discount Program and payment plans.

[H3] Translation assistance

Español

Planes para clientes con una cuenta vencida
Llame a Servicio al Cliente al 800-422-4012 para conocer las calificaciones y para inscribirse en los planes de pago del cliente.
Cómo funciona:
Usted paga 1/12 del saldo total adeudado, más una cuota igual cada mes, hasta que haya cancelado el saldo de su cuenta al final de los 12 meses. Verá el uso real y el monto del pago del nivel en su factura, pero solo tendrá que pagar el monto del pago del nivel. Tenga en cuenta: su monto mensual puede cambiar sin previo aviso según los cambios en el uso o las tarifas, así que esté atento a su factura.
Factura actual más plan
Manténgase al día con sus facturas actuales y tome hasta 12 meses para compensar los pagos que no haya realizado.
Cómo funciona:
Pague 1/12 del saldo total adeudado, más la factura actual, cada mes hasta que se cancele el monto del contrato. Esta opción funciona con un pago inicial más bajo. Tenga en cuenta: las facturas son impredecibles y varían según el uso por mes.

Русский

Планы для клиентов с просроченным счетом
Позвоните в службу поддержки клиентов по телефону 800-422-4012, чтобы узнать о квалификации и зарегистрироваться в планах платежей для клиентов.
Как это работает:
Вы платите 1/12 от общего причитающегося остатка плюс равный взнос каждый месяц, пока не погасите остаток на счете в конце 12 месяцев. Вы увидите фактическое использование и сумму оплаты за уровень в своем счете, но вам нужно будет заплатить только сумму оплаты за уровень. Обратите внимание: ваша ежемесячная сумма может измениться без предварительного уведомления в зависимости от использования или тарифов, поэтому следите за своим счетом.
Текущий счет плюс план
Следите за своими текущими счетами и оплатите все пропущенные платежи в течение 12 месяцев.
Как это работает:
Выплачивайте 1/12 суммы причитающегося остатка плюс текущий счет каждый месяц, пока не будет выплачена сумма контракта. Этот вариант работает с меньшим первоначальным взносом. Обратите внимание: счета непредсказуемы и зависят от использования в месяц.

中文

为具有过期帐户的客户制定计划
致电800-422-4012致电客户服务以获取资格并注册客户付款计划。
这个怎么运作：
您需要支付总余额的1/12，然后每月支付等额的分期付款，直到12个月末还清帐户余额为止。您会在帐单上看到实际的使用情况和水平付款金额，但只需要支付水平付款金额即可。请注意：根据使用情况或费率的变化，您的每月金额可能会更改，恕不另行通知，因此请密切注意您的账单。
当前账单加计划
跟上您当前的账单，最多需要12个月来弥补您错过的所有付款。
这个怎么运作：
每月支付应付的总余额的1/12，加上当前的账单，直到还清合同金额为止。此选项的初始付款较低。请注意：账单是无法预测的，并且根据每月的使用情况而有所不同。

tiếng Việt

Các gói dành cho khách hàng có tài khoản quá hạn
Gọi cho Dịch vụ Khách hàng theo số 800-422-4012 để biết trình độ chuyên môn và đăng ký các gói thanh toán của khách hàng.
Làm thế nào nó hoạt động:
Bạn thanh toán 1/12 tổng số dư đến hạn, cộng với một khoản trả góp bằng nhau mỗi tháng, cho đến khi bạn thanh toán hết số dư tài khoản của mình vào cuối 12 tháng. Bạn sẽ thấy mức sử dụng thực tế và số tiền thanh toán cấp trên hóa đơn của mình, nhưng bạn sẽ chỉ phải trả số tiền thanh toán cấp của mình. Xin lưu ý: Số tiền hàng tháng của bạn có thể thay đổi mà không cần thông báo trước dựa trên những thay đổi về cách sử dụng hoặc tỷ giá, vì vậy hãy theo dõi hóa đơn của bạn.
Hóa đơn hiện tại cộng với gói
Theo kịp các hóa đơn hiện tại của bạn và mất đến 12 tháng để bù đắp bất kỳ khoản thanh toán nào bạn đã bỏ lỡ.
Làm thế nào nó hoạt động:
Thanh toán 1/12 tổng số dư đến hạn, cộng với hóa đơn hiện tại, mỗi tháng cho đến khi số tiền hợp đồng được thanh toán hết. Tùy chọn này hoạt động với khoản thanh toán ban đầu thấp hơn. Xin lưu ý: Hóa đơn không thể đoán trước và thay đổi tùy theo mức sử dụng mỗi tháng.

[H3] Low-income assistance programs
If you are a customer on a limited or fixed income who needs continued assistance paying your home energy bills, assistance programs in Oregon and Washington can help.*
Eligibility:
Homeowners or renters whose income falls within the established income range by the State.
How it's decided:
First-come, first-served basis, but disabled, seniors, customers with medical problems and families with small children may receive priority.
How to apply:
Through a local agency.
*Status of federal funding: If you receive federal bill payment assistance from state agencies to help pay energy bills, you may be able to receive assistance until further notice. We will share updates as we learn more. In the meantime, NW Natural provides other programs listed on this page to help reduce energy bills.

[H3] Payment-assistance agencies and resources

View a list of agencies in Oregon and Washington, as well as eligibility guidelines.

Payment assistance agencies in Oregon

North Portland
SEI Community Services + Family Programs
Hotline: 503-713-5590
Northeast Portland
El Programa Hispano Católico
503-669-8350
IRCO - Asian Family Center
503-235-9396
Hotline: 503-235-4932
IRCO - Africa House
503-802-0082
Hotline: 503-234-1959
Native American Youth & Family Center
503-288-8177
Hotline: 503-972,2463
Southeast Portland
Our Just Future
SE Office: 503-548-0200
Hotline: 503-405-7877
NE Office: 503-405-7875
Hotline: 503-405-7877
Impact Northwest
503-721-1740
Hotline: 971-308-7356
Benton County
Community Services Consortium
541-704-7632 (Corvallis)
Clackamas County
Clackamas County Social Services Division
503-650-5640
Clatsop County
Clatsop County Community Action
503-325-1400
Columbia County
Community Action Team, Inc.
503-397-3511
Coos Bay
Oregon Coast Community Action
541-469-3155
Hood River County
Mid-Columbia Community Action Council, Inc.
541-298-5131 (Hood River)
Lane County
Lane County Human Services Division
541-682-3378
Lincoln County
Community Services Consortium
541-704-7632
Linn County
Community Services Consortium
541-926-7163
Marion/Polk Counties
Mid-Willamette Valley Community Action Agency
503-588-9016
Sherman/Wasco Counties
Mid-Columbia Community Action Council, Inc.
541-298-5131 (The Dalles)
Washington County
Community Action Organization
503-615-0771
Yamhill County
Yamhill County Community Action Partnership
503-687-1480
Toll free: 855-216-5289, ext. 1480

Payment assistance agencies in Washington

Clark County
Clark Public Utilities
Appointment Line: 855-353-4328
Crisis Line: 855-353-4328
Salvation Army: 360-448-2890
St. Vincent DePaul: 360-694-5388
Klickitat-Skamania Counties
Washington Gorge Action Programs
509-493-2662
Toll free: 800-755-1192 ext. 202

Oregon eligibility guidelines

1) Total household income can't exceed the amounts shown.
2) Amounts are based on total gross income.
3) Families sharing a home must apply as one residence unit.

Household Size, 2024/2025
Annual Income
Monthly Income

1
$36,811.00
$3,067.58

2
$48,138.00
$4,011.50

3
$59,464.00
$4,955.33

4
$70,790.00
$5,899.17

5
$82,117.00
$6,843.08

6
$93,443.00
$7,786.92

7
$95,567.00
$7,963.92

8
$97,690.00
$8,140.83

9
$99,814.00
$8,317.83

10
$101,938.00
$8,494.83

11
$104,062.00
$8,671.83

12
$106,185.00
$8,848.75

For each additional family member, add $2,123.00 annually or $176.92 monthly.
If your household meets the IRS low-to-moderate income guidelines, you could qualify to receive Earned Income Tax Credits. Call the IRS at 800-829-1040 or visit the IRS website.

Washington eligibility guidelines

1) Total household income can't exceed the amounts shown.
2) Amounts are based on total gross income.
3) Families sharing a home must apply as one residence unit.

Household Size, 2023/2024
Monthly Income

1
$1,823

2
$2,465

3
$3,108

4
$3,750

5
$4,393

6
$5,035

7
$5,678

8
$6,320

9
$6,963

10
$7,605

11
$8,248

12
$8,890

If your household meets the IRS low to moderate income guidelines, you could qualify to receive Earned Income Tax Credits. Call the IRS at 800-829-1040 or visit the IRS website.

[H3] Income- and weather-related benefits
You may be eligible for important benefits, like no late fees or reconnection fees, no deposits, and other safeguards. See the benefits and additional resources here.

[H4] Discover More

[H5] Enroll in Equal Pay.

Equal Pay splits your yearly gas use into steady and predictable payments, 11 months of the year.

Learn More

[H5] No-cost, low-cost efficiency tips.

Read tips that can help you improve energy efficiency and lower your monthly bill.

See tips

[H5] Free weatherization: see if you qualify.

Free weatherization services, including insulation, can lower your monthly energy bill.

View services and agencies

[H3] Register your account online.

View and pay bills, see gas use, and compare use over time.

Register

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Customer Service:
800-422-4012

Natural Gas Odor?
800-882-3377

Contact Us

[H3] Inspection FAQs

What happens during the inspection?

A technician visits your home or business. A NW Natural technician visits your home or business for up to one hour and inspects the natural gas furnace, water heater, fireplace, range or grill. A person aged 18 or older must be home at that time.

Inspects natural gas appliances. The technician will inspect — not repair — your natural gas appliances by performing these checks:
- Run the equipment to see if it operates properly
- Visually inspect the venting system
- Clean and adjust pilot lights as needed
- Check for possible damage
- Inspect safety devices and controls
- Review equipment operation in accordance with manufacturer settings
- Check for adequate combustion air supply

Provides an inspection summary. The technician will provide a written summary of any issues found with the gas appliance during the inspection.

Recommends repairs, if necessary. If an appliance needs work or repair beyond the scope of the inspection, the technician will also recommend next steps. Contact our Service Solutions team, who will refer you to a NW Natural Preferred Contractor best suited to make recommended repairs.

When should I schedule an inspection?

Please schedule your inspection in the spring or summer, before the heating season begins. You’ll have an easier time finding an available contractor who specializes in gas appliances if you need a repair.

Is it possible that my inspection will be rescheduled?

Yes. We may be required to reschedule an inspection in cases such as critical services, inclement weather or poor outdoor air quality.
If we need to reschedule your inspection, a customer service representative will call you at the number you provided. They will leave a message if the phone is not answered.

Should I ask to see the service tech's ID?

Yes. You can recognize NW Natural employees and contractors by their uniforms and photo ID. Feel free to ask to see their photo ID.

My equipment isn’t working properly, and I need help now.

Please contact a NW Natural Service Solutions contractor for equipment repairs or tune-ups.

I think I smell natural gas. What do I do?

Leave the area and call our 24-hour emergency line 800-882-3377. We'll come over and check things out.

What are additional ways I can lower energy bills?

We have options that can help lower energy bills, including bill discounts, flexible payment plans and energy-efficiency tips. See options here.

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Customer Service:
800-422-4012

Natural Gas Odor?
800-882-3377

Contact Us

[H2]

You have options when it comes to paying your natural gas bill.

Home
Residential
Pay My Bill

[H3] Pay your bill online
Credit card or debit card
Checking account
One-time payments without logging in
Auto Pay

When you pay your bill online, you will be taken to our Customer Payment Portal, powered by Paymentus, designed with enhanced security features. You can easily make online payments, set up Auto Pay and view current and past bills.
Pay by text: Get text notifications when your bill is due. We will text you when your bill is ready. Then simply reply to pay. Sign in to update your account to pay by text.

Sign In to Pay Online

Make a one-time payment

[H3] More ways to pay your bill

[H6] Pay by phone

Make a payment 24/7 using our automated Interactive Voice Response system.
Call us at 833-347-2116.

[H6] Pay in person

Many local merchants are authorized to accept payments on behalf of NW Natural. Use our tool to find a location near you.

Find a pay station

[H6] Pay by mail

NW Natural provides a return envelope with your monthly bill. Use the envelope to mail in your check.
Mail payments to:
NW Natural
Attn: Payment Processing
P.O. Box 6017
Portland, Oregon 97228-6017

[H3] Access self-service tools and additional benefits online

Download video transcript

[H3] Customer Payment Portal FAQ

What services are provided by the Customer Payment Portal?

NW Natural's payment portal, powered by Paymentus, provides secure payment processing along with the following services:
Payment by debit or credit card
Pay by check
One-time payment without logging in
Auto Pay set-up
Stored payment methods
Copies of bills and payment history
You can still pay online with an electronic check or debit or credit card at no additional cost

What features can I see?

Mobile-friendly design for making payments on today’s most common devices easy, including mobile phone, tablet and desktop
Modern payment channels
Opt-in to receive account notifications, such as email and text reminders

Is my personal information secure?

Yes. Your payment-method information is secure through Paymentus Corporation, which maintains the highest degree of physical, logical, application and channel security measures, and is Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant and certified—the highest level attainable.

[H3] Upgrade your browser for the best experience
Without the most current version of your browser, some features of our Customer Payment Portal will not function properly. You will still be able to pay online.
Upgrade to the latest version of your favorite browser now  (IE 11 or earlier is not supported):
Google Chrome
Firefox
MS Edge
Safari

[H4] Discover More

[H5] Change your bank card info.

Update your debit or credit card information in our payment portal

Learn More

[H5] Get help with payments.

Get temporary payment plans, assistance and resources when you need them.

View assistance programs

[H5] Enroll in Equal Pay.

Equal Pay splits your yearly gas use into steady and predictable payments, 11 months of the year.

Learn More

[H3] Register your account online.

View and pay bills, see gas use, and compare use over time.

Register

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