Training Example: Octopus Energy – Review the Data, Give Your Score & Compare to the Real AI Evaluation

Which? Recommended Provider9 years runningRated 4.8 stars for customer service from 794,176 reviews
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So far in 2026, Britain has wasted £707,640,266 switching off wind turbines (£1.46bn in 2025).
[H1] Join the UK's most popular energy supplier
Enter your postcode to get a quote:Looking to switch your business? Get a quote
[H1] Join the UK's most popular energy supplier
Enter your postcode to get a quote:Looking to switch your business? Get a quote
[H2] Everything you need for a cheaper, greener home & car
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[H3] Energy
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[H3] Heat pumps
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[H3] Solar & batteries
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[H3] Electric vehicles & chargers
[H2] Great value energy for your home or business
Our standard prices have always been cheaper than any other large supplier.
[H3] Most homes could save with our fixed and flexible tariffs.
5-star customer serviceOne of Europe's leading investors in green energyBritain's most awarded energy supplierGet a quote today
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[H3] Get great value energy for your business too
Powering small, medium and complex businesses all over BritainWe only sell direct, so our prices are always fairSimple, transparent, green tariffsGet an instant quote
[H3] Excellent
Based on 794,176 reviewsThe UK's most trusted energy supplierEasy and efficient. Octopus were easy and efficient to deal with when I moved house. Customer services (Dom) were helpful on a query with the move and changeover from two separate gas and electricity suppliers. Thank you. Marion Chalmers, 6th May 2026Bradford was very helpfulBradford was very helpful. He listened and suggested options / solutions to my problem. He was very understanding.Yewande Dekalu-Thomas, 6th May 2026Good customer service.Good customer service. Eunick Chipaka, 6th May 2026Changing energy supplier in Livingston.I was given the information I needed to make an informed decision about changing my energy supplier. by Christopher the Octopus rep. He was very helpful and gave me and my wife the help we needed.Michael Shields, 5th May 2026The girl who I spoke to today and…The girl who I spoke to today and helped me, was amazing . Thank you Consumer, 5th May 2026Great customer serviceNathan was extremely helpful really friendly and I felt that he dealt with my query very efficiently. Such a difference to my last supplier.customer, 5th May 2026Billing and tariff check I got through almost immediately to a gentleman with a clear speaking voice that was ready to listen and helpPeter Eates, 5th May 2026Isaac was incredibly helpfulIsaac was incredibly helpful Timothy, 5th May 2026Very helpful and politeVery helpful and polite. Was easier than I thought. Happy with my service Michelle Mcnair, 5th May 2026FantasticFantastic, personable engagement with Fionn of customer services. My enquiry was dealt with over the phone and resolved immediately. Matched my earlier experiences with Octopus: understanding, accommodating and spontaneousKeech, 5th May 2026Excellent serviceExcellent serviceE Burke, 5th May 2026Excellent customer serviceExcellent customer service, got through to an actual person, none of those frustrating automated lines! Nic was very informative and helpful, and made switching supplier over to Octopus seamless. Very satisfied 😊 JULIE WILKINSON, 5th May 2026Meter Reading needed amending I had realised that I had overstated my previous meter reading due to the fact I had mistaken a 6 for an 8.I phoned customer services and spoke with Charlotte AKA Charlie. I explained the situation and she immediately set to work putting the matter right.Charlotte was helpful, reassuring and completed the correction in a timely and professional manner. well done to her. You can't beat speaking to a real person. Philip Smith, 5th May 2026Custome focusEasy to deal with. Attitude to solve the problem.erne, 5th May 2026Customer service was very goodCustomer service was very goodsandra forrest, 5th May 2026My switch to OctopusOctopus has truly made my switch to them from another supplier very easy. The app is very helpful and response times for email enquiries excellent. ( A big thank you to Nosipho! ) I had been considering contacting Octopus when I happened across their stand at a local shopping mall. Arthur Cornwell and Josh were both very helpful and informative and nothing was too much trouble. Thanks guys. You helped me switch there and then and it was very straightforward. customer, 5th May 2026Khalil was patient and explained…Khalil was patient and explained everything to me in a way that was easy to understandIrene Shennan, 5th May 2026A1 infoShane was fantastic William Ewing, 5th May 2026Great communication and customer…Great communication and customer service from Janine.Senga Williamson, 5th May 2026Wow - Great first impression and experience!Wow! What a breath of fresh air! Spent 50 minutes in the hi e this morning swapping my house and car insurance to our new address, spent 40 minutes on the phone to United Utilities so thought sort out energy account was going to be a nightmare. Never used Octopus before, called and spoke with Kieran, and wow, done and dusted for both gas and electric within 5 minutes, all sorted and nothing more for me to do. Would definitely recommend Octopus for your energy.Lincoln Delve, 5th May 2026
[H2] Smart tariffs with smart savings
From charging your EV to selling your solar, find the tariff that's right for you.
[H3] Better on the planet and your wallet
Pairing smart home tech with a smart tariff can save money, cut carbon and help the world ditch fossil fuels faster.Discover our smart tariffs
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[H3] Intelligent Octopus Go
We'll schedule your charge to give you cheaper, greener energy.Plus six off-peak hours for your home every night.Find out more
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[H3] Octopus Tracker
Britain's fairest energy tariff for electricity, gas or both.Get daily prices that track the wholesale cost of energy.Find out more
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[H3] Agile Octopus
Half-hourly electricity prices that update daily.Shift your energy use from the 4pm-7pm peak to save money.Find out more
[H3] Octopus Fan Club
With Octopus Fan Club, customers with a wind turbine nearby can benefit from up to 50% off their bills when it's spinning.Find out more
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[H2] Heat your home for less
Ditch your gas boiler in favour of a clean, affordable, low-carbon heat pump.
[H3] Switch to a Cosy heat pump and save around £370 a year on your bills.
Built and installed by usUp to 4x more efficient than a gas boilerEligible for £7,500 grantGet a heat pumpWhat is a heat pump?Get the lowdown
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[H2] Save with solar and battery
Soak up the rays, sell your power and support the grid.
[H3] Cut your electricity bills by 90% with solar and battery power
Spread the cost with flexible payment optionsHigh quality panels with 25-year warrantyGet more sunny money on a smart solar tariffExplore solar panels & batteriesAll you need to know about solarGet the lowdown
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[H3] Intelligent Octopus Flux
Get more bang for your beams with our smart solar & battery tariff.You could make a profit on your electricity bills.Find out more
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[H3] Outgoing Octopus
Only got solar panels? Get paid a flat rate for excess rays.Export whenever suits you.Find out more
[H2] Driving that's cheaper, greener, dreamier
Discover the best electric vehicles, chargers and tariffs on the market.
[H3] The smartest way to get an electric car
Save up to 40% on a new EV with Salary SacrificeChoose from a selection of the most exciting EVs out thereCut your charging costs by 70% with intelligent chargingCheck out our wheels5 reasons to go electricGet the lowdown
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[H3] Charger installation (from £949)
Charge your EV with ease. Save 86% vs public charging when you power up at home.Find out more
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[H3] Discover Electroverse
Get one-tap access to hundreds of thousands of chargers across the UK and Europe.Find out more
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[H3] Intelligent Octopus
Smarter car charging plus six off-peak hours for your home and charger every night.Find out more
[H2] The latest from the Octoverse
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[H3] Octoplus rewards
Our unique rewards programme unlocks freebies and offers from weekly drinks to cinema tickets.Find out more
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[H3] Careers at Octopus
We're hiring for hundreds of roles across the UK.Find out more
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[H3] What makes us so green?
Discover all the ways we're driving renewable energy transformation.Find out more

[H1] Great value energyfor your business
[H2] Get your quote here:
[H3] Simple, transparent, zero-carbon tariffs
You'll find fair rates for greener electricity here. Because energy shouldn't cost the earth.
[H3] Your business energy champions
We understand what your business needs. So, we make energy work better for you - whatever your setup or sector.
[H3] We only sell directly
We think energy works best when it's simple and straightforward. Signing up with us directly will make sure you get our lowest rates.Watch this video on YouTube(or allow optional cookies to see it right here 👀)
[H2] Our products are smart. Just like your business.
[H3] For SMEs:
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[H3] Multi-site business energy
Manage all of your sites in a joint portfolio. This means switching, renewals, bills, expert help and online account management - all as one. It's multi-site energy, made more marvellous.Find out more
[H3] Shape Shifters
Unlock cheaper electricity nearly all day. By using your energy outside of a few peak hours, you'll pay less for it. Shape Shifters comes in 2 versions: Trio and Agile.Sign up now
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[H3] Export your business energy
Our smart export tariffs let you earn money by sending power back to the grid. So, you can make the most of your green tech - and help the planet along the way.Find out more
[H3] For large commercial businesses:
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[H3] Electric Match
Get traceable energy direct from green sources, within half an hour of it's generation. It's called matching - and it's the future of business energy.Find out more
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[H3] Wind Works
Become your own source of cheaper, cleaner energy. We'll fund, build and operate renewable tech at your business. You'll get the lower-cost power directly, delivering savings for years.Find out more
[H2] What our customers are saying about us
“Octopus Energy for Business has been great! I also use Octopus at home, as do most of our staff. Keep up the good work!”RobertQuintham Safety Software, Chichester“We have been very happy with the service from Octopus. Easy to use website - and when we email or phone up, it has all been dealt with quickly and efficiently. We would recommend Octopus to other businesses.”Rachel & CherryEcolnes Refillery, Colchester“Octopus is fair and easy to work with. Customer support, when required, is prompt and the dashboard is easy to navigate and simple to use. Their green energy provision aligns with our own business goals.”H. EdwardsBWB Technologies, Newbury
[H2] Switching has never been easier
No engineer or installer visitsNo disruption to your supplyWe'll inform your old supplierAward-winning customer service
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Backed by the Energy Switch Guarantee, you can be confident that things will run smoothly and that you're making the right move.
[H2] What we're talking about
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[H3] Shape Shifters: Agile is here! Say hello to our most dynamic business energy tariff
Shape Shifters is our smart, bill-slashing business energy tariff. It gives you serious savings when you use electricity outside of a few peak hours. It's lowering the bills of hundreds of businessesNow, we've added another version of Shape Shifters into the mix 🪩Read more
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[H3] Businesses and Electric Match: building a 24/7 carbon-free electricity system
A clean, green future requires energy that's carbon-free. 24 hours a day, 7 days a week.Here's how we're working with businesses to bring this to life.Read more
[H3] Check out our recent blogs
We're keeping you informed on what we've been up to.You can find out about our latest products, customer spotlights and fun stories here.Read more

[H1] Octopus heat pumps: smarter, cleaner, cosier home heating
Ready to get a heat pump?
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[H3] Get to know heat pumps
Wondering what heat pumps do and whether they’re really better than a boiler? No surprise: we’re big fans. In fact, we dig them so much we decided to build our own. Not only are they cleaner and more efficient to run – they also provide a lovely, steady flow of warmth that keeps homes super cosy, even when temperatures plummet.Read all about heat pumps
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[H3] Meet the Cosy heat pump
Efficient, quiet, Cosy. Introducing our pioneering Cosy heating range built right here in the UK. Get standout customer service, effortless heating with easy control in the Octopus app, and a money-saving smart tariff. We're making greener heating easier & cheaper, so all you need to do is get Cosy.Why choose Cosy?Learn about our smart tariffs
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[H3] Grants, finance and savings
Curious about getting a heat pump but worried about costs? Thanks to the Boiler Upgrade Scheme, cashback incentives, and flexible ways to pay, moving to a cleaner heating system is more affordable than you’d think. Check out the grants and finance options available.Try our heat pump savings calculatorSee the support available for buying your heat pump
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[H3] Customer reviews
Meet the folks who’ve already made the switch to a Cosy heat pump. From Victorian terraces to modern flats, we’ve installed them in all sorts of homes – and judging by the glowing reviews, it doesn't take long to settle into low-carbon living. Find out why they wish they’d ditched their boilers sooner, and the benefits of owning a heat pump.See what customers think
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[H3] What to expect
Getting a heat pump can feel daunting, especially if you've never had one before – but we've made the process easy. Our guide takes you through every stage of the process so you know what to expect: from the first survey with an engineer to the first cup of tea in your toasty kitchen. And once it's done, there's no looking back.What to expect from your heat pump journey
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[H3] Help and support
Once your heat pump’s up and running, it’s usually smooth sailing. But like anything new, it can take a little getting used to – so we’ve rounded up our FAQs, troubleshooting tips, guides and top tips all in one place to help you get the most out of your heat pump.Heat pump support
[H5] Our claims explained
[H2] Heat pumps vs Gas boilers
[H3] Cost to run: Cosy heat pump customers on the Cosy Octopus tariff saved an average of £219 last year compared to using a gas boiler running at 85% efficiency on our standard variable tariff.
This figure is based on the actual energy consumption of all Cosy heat pump customers on a Cosy Octopus tariff between 19 March 2025 and 18 March 2026, using tariff rates at the time.We compared this to the cost of producing the same amount of heat with a typical UK gas boiler operating at 85% efficiency, priced using our Flexible Octopus (standard variable) tariff at the same time.Savings from gas standing charges were included only for customers who had fully removed their gas supply (less than 3% of customers).Actual savings vary depending on system design, tariff choice, home insulation and energy use.
[H3] Efficiency: A heat pump is around 4x more efficient than a gas boiler
Heat pumps don’t generate heat by burning fuel. Instead, they transfer existing heat into your home. This means they can deliver multiple units of heat for each unit of electricity used.Based on performance data from a fleet of installed Octopus Cosy heat pumps, typical seasonal performance (SPF or SCOP) is around 3.6. This means around 3–4 kWh of heat is delivered for every 1 kWh of electricity used (an effective efficiency of 300–400%).By comparison, typical UK domestic gas boilers operate at around 85% efficiency, delivering approximately 0.85 kWh of heat per 1 kWh of gas used.On this basis, a heat pump can be around 4× more efficient than a typical gas boiler.All our heat pumps are independently tested by the Building Research Establishment (BRE), with SCOP values published on the Microgeneration Certification Scheme (MCS) product database.This comparison is based on typical real-world performance of Octopus Cosy heat pumps and typical UK domestic gas boilers. Actual efficiency will vary depending on the property, system design, and usage.For more information, explore our Octopus Cosy heat pump fleet performance dashboard.
[H3] Lifespan: Heat pumps typically last longer than gas boilers
The expected lifespan of a typical gas boiler is 10–15 years. A heat pump typically has a lifespan of 15–20 years, with UK government research indicating an average of around 20 years. Manufacturer Daikin reports similar ranges. Actual lifespan depends on factors such as installation quality, maintenance, usage patterns, and operating conditions.
[H3] Emissions: Cut carbon emissions by around 80% with a heat pump
A typical medium-use home could reduce operational heating carbon emissions by around 85% using an electric powered Octopus Cosy heat pump compared to a typical UK domestic gas boiler, depending on factors like home efficiency, system design and usage, based on the following calculation:Gas CO2 = (A*D) = 2.42 tonnes per yearElectricity CO2 = (A/B*C*E) = 0.37 tonnes per yearCarbon saving = 2.05 tonnes or 85%Where A - E are:A - 11,500 Ofgem gas consumption values for a typical medium-use homeB - 360% typical seasonal coefficient of performance from our fleet of Octopus Cosy heat pumpsC - 85% typical gas boiler efficiency from a BEIS studyD - Gas fuel emissions of 210 gCO2/kWh (SAP 10.2)E - Electricity fuel emissions of 136 gCO2/kWh (SAP 10.2)Based on these sources, heat pumps typically produce lower operational emissions when heating the home than gas boilers.For more information, explore our Octopus Cosy heat pump fleet performance dashboard.
[H2] General heat pump claims
[H3] Heat pumps give reliable, consistent heating and hot water
The heat pump user survey report by Nesta from May 2023 summarises that "users are highly satisfied with their heat pumps". It states "People living in England, Scotland and Wales who own their home and use a heat pump to heat it are satisfied that heat pumps are safe, reliable, quiet heat sources that are effective for space heating and producing hot water". Find the full report here.
[H3] Heat pump heating makes the air healthier in your home
Homes with a heat pump emit far less harmful nitrous oxide (NOx) emissions from gas boilers and cookers, significantly reducing asthma and other respiratory illnesses. According to the Sustainable Markets Initiative Cleantech homes report.
[H3] A heat pump can add thousands to your property value
Analysis by the Department of Land Economy at the University of Cambridge suggests a 16% value uplift for new-build homes with enough solar and battery storage to eliminate energy bills. A further study of over five million existing properties indicates a 2-3% value increase for existing homes with solar panels or heat pumps (versus like-for-like gas-heated homes). According to the Sustainable Markets Initiative: Cleantech Homes report, 2024.As of April 2025, the average house price in the UK is £265,497 according to Land Registry. Therefore, a 2-3% value increase for an average house priced at £265,497 would be between £5,310 and £7,965.

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[H1] All your solar & battery needs under one roof
Finance options available. Find out moreFinance options available. Find out moreOur claims explained
[H4] More than an installer
Seamless integration with money-saving smart tariffs like Octopus Flux. Plus see your solar export in real-time in the Octopus app
[H4] Installed by the renewable energy experts
Combined expertise and experience from across the energy industry to ensure you’re always in safe hands.
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[H4] Quality you can trust
Get peace of mind with the UK's most awarded energy supplier. 5-star customer service, £0 call out fees and a helpline available 7 days a week after installation.
[H3] Excellent
The UK's most trusted energy supplier
[H3] Your solar system, installed by the UK’s most awarded energy supplier
[H3] 1.
Just enter your postcode to explore estimated installation costs.
[H3] 2.
Request a tailored quote from our solar experts, including everything you need for a standard installation.
[H3] 3.
We'll sort everything, from installation to setting you up on one of our export tariffs that suit different needs.
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[H3] Home power that's smarter, greener & cheaper
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[H5] Get paid to go green
Get smarter and save more, when you sell electricity on our solar smart tariffs.
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[H5] Return on your rays
With a battery and our Intelligent Octopus Flux tariff, we'll export the energy you have stored when you'll make the best return.
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[H5] Smooth as sunlight
Harness power from the sun. Smart and simple to use.
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[H5] Spread the cost with finance
Pay in one go or spread the cost with flexible payment options. Finance your solar system across easy monthly instalments.Find out more
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[H5] Panels with peace of mind
All of our solar panels come with a 25 year product warranty, plus warrantees on our batteries and workmanship too.Find out more
[H3] Our tech
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[H5] Sleek solar panels
Our high-performance PV solar panels are roof-mounted and come with a whopping 25 year product warranty that guarantees your system's performance over time. All of our panels have 455W power output.
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[H5] Battery storage
Optimise your solar system and store excess energy for later. With a battery you'll get access to Octopus smart tariffs that maximise savings, and can even eliminate electricity bills.
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[H5] Clever microinverters
Lightweight and weatherproof, with breakthrough technology to capture even more energy in low light. Microinverters fit beneath each panel rather than inside your home, and come with a 25 year product warranty.Explore solar installation costsFind out more about our tech
[H3] Got questions about solar?
Everything you were wondering about, explained properly.
[H5] How long will it take for the panels to pay for themselves?
According to the Energy Saving Trust, a solar system can pay back its cost in 9–13 years, depending on where you live and how much time you spend at home.Payback periods are affected by factors such as your household electricity use, your roof size and orientation, and whether your system includes a battery.After a free consultation, our solar specialists can provide a tailored estimate of your potential savings and payback period based on your home and system design.
[H5] How do I get paid to export energy?
Before installation, we'll ask which tariff you'd like to join. We'll also need to get permission from your distribution network operator before you can begin exporting your energy. When sorted, they'll supply you with a unique 'export MPAN' number which will mean you're good to go.To monitor your energy usage and generation, you'll be set up on the app, and you'll also be able to see this information from your Octopus Energy account. If you decide to join an Octopus tariff, export payments will be paid directly into your Octopus account.
[H5] What is the best Octopus Energy Tariff for solar?
We have several industry-leading solar tariffs, tailored to maximise your savings and export earnings.There's options for if you prefer to set it and forget it, or adapt how you use energy to save every day. We also have dedicated tariffs for if you have other low-carbon tech at home, like an electric car ☀️🚗.
[H6] The tariffs
Intelligent Octopus Flux: We pair with your battery to optimise charging and discharging, and you don't need to lift a finger. IO Flux customers have the opportunity to make the biggest savings.Octopus Flux: Take control with super cheap rates between 2am-5am every day to top up your battery, plus a peak rate from 4pm-9pm when you can discharge it.Outgoing Octopus: Agile & Fixed options for if you'd prefer to pair your export tariff with a different import tariff. Find out more about which tariffs work together here.Octopus SEG: If you'd prefer to go with another supplier for your import energy, you can still join our standard Smart Export Guarantee tariff.Still sure which tariff is right for you? Take our quiz to find out the most popular tariffs for homes like yours, and check out all the tariffs in detail.Browse FAQs
[H5] Our claims explained
[H6] A solar system can increase the value of your home
Analysis by the Department of Land Economy at the University of Cambridge suggests a 16% value uplift for new-build homes with enough solar and battery storage to eliminate energy bills. A further study of over five million existing properties indicates a 2-3% value increase for existing homes with solar panels or heat pumps (versus like-for-like gas-heated homes). According to the Sustainable Markets Initiative: Cleantech Homes report, 2024.
[H6] The UK's most awarded energy supplier
We've won more awards for customer service than anyone else.
[H5] Get in touch
[H6] Interested in solar and battery installation?
Call us: 0808 196 6842Email: solar@octopus.energy(Our phone lines are open 9am - 5pm Monday to Thursday, and 9am - 4pm Friday)
[H6] Need support after installation?
Call us: 0808 196 6842Email: aftercare@octopus.energyOur aftercare phone lines are open for all general enquiries and emergencies from 9am – 5pm Monday to Thursday & 9am - 4pm Friday
[H6] If you require help with setting up your export tariff, email: export@octopus.energy
[H6] Have a complaint?
For the fastest response, fill out this form to raise any issues. Alternatively, you can email us on aftercare@octopus.energy or call 0808 196 6842.Check out our full complaints procedure here.Please note, if you’re having problems with a solar system that wasn’t installed by us, please seek advice directly from the manufacturer.Solar installation terms and conditionsPublic liability insurance provider: QBE UK Limited.Indemnity Limit: £10 millionOctopus Energy Services Ltd VAT number: 358672751

[H1] The smartest way to drive electric
[H2] Car, charger and energy: all working together, all from Octopus
[H2] Choose the right EV for you
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[H3] Lease directly from us
Brand-new and approved used EVsAffordable monthly paymentsServicing, maintenance and repairs includedHome charger included with many carsPowered by Octopus smart tariffs to keep running costs low
[H5] Introducing Octomiles. As an Octopus Energy customer, order any EV and get 8,000 miles of home charging credit on us. T&Cs apply
Explore personal leasing
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[H3] Or lease through your employer
Save up to 40% compared to personal leasingOne monthly cost covering the car, insurance, servicing, charging credit and breakdown coverAlready available through thousands of UK employersThe tax-efficient way to go electric.Sign your employer upPlay this on YouTube(or allow optional cookies to play it right here)
[H2] Charge your EV at home
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[H3] Smart home charger installation
Save up to 85% when you charge your EV at homeExpert installation, by engineers backed by Which? Trusted TraderSmart, app-controlled chargers built for EV lifeDesigned to integrate with Octopus tariffsMany cars from Octopus EV come with a home charger includedFind your EV chargerCompare chargers
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[H3] Pair your charger with a smart EV tariff and unlock serious savings
Cut your EV charging costs by up to 67% vs a standard tariff with Intelligent Octopus GoCharge while you sleep with one of our cutting-edge EV tariffs, like Intelligent Octopus Go. Get 100% green electricity with no exit fees.Smarter charging, lower costs. Super-cheap overnight rates and smart home integration mean you power up when energy is cheapest and greenest.Smart EV tariffs do the thinking for you - charging your car at the best times, without you lifting a finger.Read more about Intelligent Octopus GoTake the smart tariff quiz
[H2] Charge your EV on the go
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[H3] Public charging made simple with Electroverse
Electroverse gives you access to over 1.2 million public chargers across the UK and Europe - all in one app, with one card and one bill.One-tap access to a huge public charging networkNo subscriptions or hidden feesOne app, one card, one simple billAdditional discounts if you’re an Octopus EV driverIt’s peace of mind for longer journeys - without the hassle of juggling networks or accounts.Discover Electroverse
[H3] WATCH a new EV driver find out just how easy it is to drive & charge...
Play on YouTube(or allow optional cookies to play it right here)
[H3] Contact us
Need support after a installation? Our online support hub is packed with FAQs, troubleshooting, guides and top tips to help you get the most out of your EV charger - all in one place. EV charger support
[H5] How to get in touch
Interested in an EV charger installation?Call us: 0808 196 6842Email: charging@octopus.energy(Our phone lines are open 9am - 5pm Monday to Thursday, and 9am - 4pm Friday)Need support after installation?Call us: 0808 196 6842Email: aftercare@octopus.energyOur aftercare phone lines are open for all general enquiries and emergencies from 9am – 5pm Monday to Thursday & 9am - 4pm Friday
[H5] If you have a complaint
For the fastest response, fill out this form to raise any issues. Alternatively, you can email us on aftercare@octopus.energy or call 0808 196 6842.Check out our full complaints procedure here.
[H5] Our claims explained
Cut your EV charging costs by up to 67% vs a standard tariff with Intelligent Octopus Go.With Intelligent Octopus Go you can smart charge for only 8p/kWh. The average rate of a standard variable tariff, based on the April 2026 Ofgem energy price cap, is 24.67p/kWh.1- 8/24.67 = 0.67 or 67%Save 85% vs public charging when you power up at home with Intelligent Octopus GoA slow or fast charge (<50 kWh) with one of the UK’s public charging points costs an EV driver 54p/kWh on average (last checked March 2026). With Intelligent Octopus Go, you smart charge for only 8p/kWh and save 84%.1 - 8/54 = 0.85 or 85%

[H1] Contact and support
[H2] Emergencies
[H3] If you've got no gas or electricity, head to our emergency guide.
[H4] ⚠️ In an emergency
If your meter is sparking or on fire call 999 If there is a gas leak or you think you can smell gas call 0800 111 999If you need us in an emergency, here's how you can reach us 24/7.Please note: if you've lost gas or power, we can only help if it's a faulty meter.
[H2] Shortcuts for common tasks
⛅ Check balance forecast🔧 Request a smart meter⚙️ Update personal details💳 Change payment amount🫂 Access bill support🚚 Tell us you're moving out👉 Submit meter readings🤝 Make a payment📃 View historical statements
[H2] Search our FAQs
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[H2] Quick-fire answers for our most popular queries
These 10 second guides get straight to the point: 🏠 Domestic🏢 Business
[H3] Supporting our customers
We know many people are facing incredibly tough circumstances in the Cost of Living crisis. Winter bills can make things even harder.There are loads of tools & resources you can use to get control of your bills, plus the dedicated Octo Assist fund for those most in need.Find our more about the support available
[H2] Can't find what you're looking for?
Get help from our award-winning customer service team
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[H3] We respond to emergencies 24/7
It's an emergencyEmail us for prompt, friendly support, available 7 days/week.
[H4] Home
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[H4] Small business
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[H3] Need support with smart home tech?
[H4] Heat Pumps
Find out more:octo.ps/heat-pumpCall us on:0808 196 6842Email us on:heat@octopus.energy
[H4] Solar
Find out more:octo.ps/solarCall us on:0808 196 6842Email us on:solar@octopus.energy
[H4] EV Chargers
Find out more:octo.ps/chargersCall us on:0808 196 6842Email us on:charging@octopus.energy
[H3] Connect to our team through a British Sign Language interpreter.
Get account help via SignVideoYou will connect to a BSL interpreter via live video chat, then they'll ring through to our energy specialists to relay your question. Our free SignVideo service for Deaf BSL customers is available Monday to Thursday 9am—5pm, and Friday 9am—4pm.