Training Example: JPMorganChase – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H2] Our new headquarters

JPMorganChase opened its new global headquarters, marking a major milestone in its investment in New York City and workspaces globally.

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[H2] Serving with purpose

We are united by a purpose that weaves together what we value and how we do business and deliver results for the clients, colleagues and communities we serve.

See how we do business

[H2] Creating economic opportunity for all

We leverage the best of our firm to help clients, customers, communities and employees grow and succeed.

[H3] Our impact

Helping power economic growth by creating opportunities for all through business and community investments, local collaborations and policy advocacy.

Learn about our impact

[H3] Our communities

Making an impact in the communities where we live and work through long-term business and philanthropic efforts.

Explore our communities

[H2] Prioritizing talent and career growth

A talent-driven company is, by definition, an inclusive one. We’re committed to creating a workplace where employees feel like they belong.

Explore careers

[H2] See impact in action

Access stories about our impact and employees from around the world, as well as insights from our research, policy, and leadership teams.

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[H2] Our 2025 Annual Report

Our latest report and letters to shareholders, released April 2026.

Read the report

[H2] In the news

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[H3] JPMorganChase aims to help protect millions of Americans from fraud and scams, announces nearly $14 million in philanthropic investments to safeguard consumers
[H3]

New grants and research initiatives will help drive innovation, build consumer awareness, and deliver real-time solutions for vulnerable Americans

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[H3] Ascend to strengthen U.S. aerospace supply chain in Alabama and beyond
[H3]

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[H3] JPMorganChase announces €3.3 million to support jobseekers with skills needed for Europe’s evolving energy sector
[H3]

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View Sr. Executive Letters

[H2] Topics

[IMG: Jamie Dimon]

“
We are champions of banking’s essential role in a community — its potential for bringing people together, for enabling companies and individuals to attain their goals, and for being a source of strength in difficult times.

Jamie Dimon

Chairman and Chief Executive Officer

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[H2] Dear Fellow Shareholders,

In 2026, America is celebrating its 250th anniversary. Also this year, we are celebrating the 227th anniversary of JPMorganChase, which was founded in April 1799. This is the perfect time to rededicate ourselves to the values that made this great nation of ours — freedom, liberty and opportunity — and to recognize that we all stand on our country’s shoulders.
The challenges we all face are significant. The list is long but at the top are the terrible ongoing war and violence in Ukraine, the current war in Iran and the broader hostilities in the Middle East, terrorist activity and growing geopolitical tensions, importantly with China. Our hearts go out to those whose lives are profoundly affected by these crises. We sincerely hope these global conflicts are properly resolved and that one day all of Europe and the Middle East will attain long-term stability and prosperity. Even in troubled times, we have confidence that America will do what it has always done — look to the values that have defined our singular nation and sustained our leadership of the free world.
Despite the unsettling landscape, the U.S. economy continues to be resilient, with consumers still earning and spending (though with some recent weakening) and businesses still healthy. It is important to note that our economy has been fueled by large amounts of government deficit spending and past stimulus and that increased expenditure on infrastructure remains a growing need. Now, because of the war in Iran, we additionally face the potential for significant ongoing oil and commodity price shocks, along with the reshaping of global supply chains, which may lead to stickier inflation and ultimately higher interest rates than markets currently expect. Continual trade negotiations exacerbate the tense geopolitical issues. And high asset prices, which certainly feel good in the short run, create additional risk if anything goes wrong. In Section III of this letter, I describe in greater detail how we are dealing with these risks.
JPMorganChase, a company that historically has worked across borders and boundaries, will do its part to ensure that the global economy is safe and secure, but we cannot confidently predict the outcome of current events, and our company is not immune to their ultimate effects. As we have for more than two centuries, we will continue to work through all of the complexities that confront us and continue to help our clients, including governments, always defending our values, even when challenged.
Remember the poem “If—” by Rudyard Kipling that begins “If you can keep your head when all about you are losing theirs”? We will stay true to this. We must deal with the world we have — and strive for the one we want.
Two things are absolutely foundational to our long-term success: The first is that we run a great company, and the second, which is maybe more important, is that the vitality of America domestically and the future of the free and democratic world are strong. In the first part of this letter, I talk about issues unique to JPMorganChase and how we are addressing them, including constantly surmounting complexity, bureaucracy and complacency. And in the last two sections, I focus on the perils before us, both nationally and internationally, that require urgent, effective solutions.
Throughout 2025, JPMorganChase demonstrated the power of its investment philosophy and guiding principles, as well as the value of being there for clients — as we always are — in both good times and bad times. The result was continued broad healthy growth across all our franchises, with the firm generating record revenue for the eighth consecutive year and setting numerous records in each of our lines of business. We earned revenue in 2025 of $185.6 billion1 and net income of $57.0 billion, with return on tangible common equity (ROTCE) of 20%, reflecting a strong underlying performance across all of our businesses.
We also increased our quarterly common dividend from $1.25 per share to $1.40 per share in the first quarter of 2025 — and again to $1.50 per share in the third quarter of 2025 — while continuing to reinforce our fortress balance sheet. We grew market share in several of our businesses and continued to make significant investments in products, people and technologies while exercising strict risk disciplines. We have achieved our decades-long consistency by adhering to our key principles and strategies (see the sidebar on our steadfast principles below), which allow us to drive good organic growth and promote proper management of our capital (including dividends and stock buybacks).
The charts below show our performance results and illustrate how we have grown our franchises, how we compare with our competitors and how we look at our fortress balance sheet. Please peruse them and the CEO and COO letters in this Annual Report, all of which provide specific details about our businesses and our plans for the future.
In 2025, we continued to play a forceful and essential role in advancing economic growth. In total, we extended credit and raised capital amounting to $3.3 trillion for our consumer and institutional clients around the world. On a daily basis, we move nearly $12 trillion in 120+ currencies and more than 160 countries, as well as safeguard over $41 trillion in assets. Bank deregulation will make it easier for financial institutions to support our growing economy, and, I believe, if properly done, it can actually make the banking system safer. More on this in Section I.
Amidst the extreme challenges of the last two decades, we have never stopped doing all the things we should be doing to serve our clients and our communities. As you know, we are champions of banking’s essential role in a community — its potential for bringing people together, for enabling companies and individuals to attain their goals, and for being a source of strength in difficult times. We remain as committed as ever to reaching out to all communities in an effort to create a stronger, more inclusive economy. We recently launched two ambitious initiatives, the Security and Resiliency Initiative (described in detail in Sections I and IV) and the American Dream Initiative (highlighted in Section I), both inspired by our resolve to offer our expertise to help address the needs of our country and what’s best for all Americans. We hope these commitments also demonstrate how business and government leaders can work together to solve seemingly intractable problems. These efforts are also commercial in nature — and they are no different from what most businesses large and small are trying to do in towns across America.
I often remind our employees that the work we do matters and has impact. United by our principles and purpose, we help people and institutions finance and achieve their aspirations, lifting up individuals, homeowners, small businesses, larger corporations, schools, hospitals, cities and countries in all regions of the world. I remain proud of our company’s resiliency and of what our hundreds of thousands of employees around the world have achieved, collectively and individually. We owe them a great debt of gratitude.
1. Represents managed revenue.

[H2] Steadfast principles worth repeating

Looking back on the past two+ decades — starting from my time as Chairman and CEO of Bank One in 2000 — there is one common theme: our unwavering dedication to help clients, communities and countries throughout the world. Clearly our financial discipline, constant investment in innovation and ongoing development of our people have enabled us to achieve this consistency and commitment. In addition, across the firm, we uphold certain steadfast tenets that are worth repeating.
First, our work has very real human impact. While JPMorganChase stock is owned by large institutions, pension plans, mutual funds and directly by single investors, the ultimate beneficiaries, in almost all cases, are individuals in our communities. More than 100 million people in the United States own stocks; many, in one way or another, own JPMorganChase stock. Frequently, these shareholders are veterans, teachers, police officers, firefighters, healthcare workers, retirees, or those saving for a home, education or retirement. Often our employees also bank these shareholders, as well as their families and their companies. Our management team goes to work every day recognizing the enormous responsibility that we have to all of our shareholders.
Second, shareholder value can be built only if you maintain a healthy and vibrant company, which means doing a good job of taking care of your customers, employees and communities. Conversely, how can you have a healthy company if you neglect any of these stakeholders? As we have learned over the past few years, there are myriad ways an institution can demonstrate compassion for its employees and its communities while still strengthening shareholder value.
Third, while we don’t run the company worrying about the stock price in the short run, in the long run we consider our stock price a measure of our progress over time. This progress is a function of continual investments in our people, systems and products, in good and bad times, to build our capabilities. These important investments also drive our company’s future prospects and position it to grow and prosper for decades. Measured by stock performance, our progress is exceptional. For example, whether looking back 10 years or even further to 2004, when the JPMorganChase/Bank One merger took place, we have outperformed the Standard & Poor’s 500 Index and the Standard & Poor’s Financials Index.
Fourth, we are united behind basic principles and strategies (you can see the principles for How We Do Business on our website and our Purpose statement in my letter from 2022) that have helped build this company and made it thrive. These allow us to maintain a fortress balance sheet, constantly invest and nurture talent, fully satisfy regulators, continually improve risk, governance and controls, and serve customers and clients while lifting up communities worldwide. This philosophy is embedded in our company culture and influences nearly every role in the firm.
Fifth, we strive to build enduring businesses, which rely on and benefit from one another, but we are not a conglomerate. This structure helps generate our superior returns. Nonetheless, despite our best efforts, the walls that protect this company are not particularly high — and we face extraordinary competition. I have written about this reality extensively in the past and cover it again in this letter. We recognize our strengths and vulnerabilities, and we play our hand as best we can.
Sixth, we must be a source of strength, particularly in tough times, for our clients and the countries in which we operate. We must take seriously our role as one of the guardians of the world’s financial systems.
Seventh, we operate with a very important silent partner — the U.S. government — noting, as my friend Warren Buffett points out, that his company’s success is predicated upon the extraordinary conditions our country creates. He is right to have said to his shareholders that when they see the American flag, they all should say thank you. We should, too. JPMorganChase is a healthy and thriving company, and we always want to give back and pay our fair share. We do pay our fair share — and we want it to be spent well and have the greatest impact. To give you an idea of where our taxes and fees go: In the last 10 years, we paid more than $44 billion in federal, state and local taxes in the United States and over $30 billion in taxes outside of the United States. Additionally, we paid the Federal Deposit Insurance Corporation (FDIC) over $13 billion so that it has the resources to cover failures in the American banking sector. Our partner — the federal government — also imposes significant regulations upon us, and it is imperative that we meet all legal and regulatory requirements imposed on our company.
Eighth and finally, we know the foundation of our success rests with our people. They are the front line, both individually and as teams, serving our customers and communities, building the technology, making the strategic decisions, managing the risks, determining our investments and driving innovation. However you view the world — its complexities, risks and opportunities — a company’s prosperity requires a great team of people with guts, brains, integrity, enormous capabilities and high standards of professional excellence to ensure its ongoing success.

[IMG: Earnings, Diluted Earnings per Share and Return on Tangible Common Equity 2005–2025]

See Text Version

The chart "Earnings, Diluted Earnings per Share and Return on Tangible Common Equity 2005–2025" provides a visual representation of financial performance metrics over the years, including Net Income, Diluted Earnings per Share (EPS), and Return on Tangible Common Equity (ROTCE).

[IMG: Tangible Book Value and Average Stock Price per Share 2005–2025]

See Text Version

The chart "Tangible Book Value and Average Stock Price per Share 2005–2025" illustrates the financial growth over the years, highlighting two key metrics: Tangible Book Value (in blue bars) and Average Stock Price (in green line).

[IMG: Stock total return analysis]

See Text Version

The table titled "Stock Total Return Analysis" provides a comparison of stock performance for Bank One, JPMorgan Chase, the S&P 500 Index, and the S&P Financials Index over various periods. The analysis includes compounded annual gains and overall gains.

[H1] Our impact

Helping power economic growth by creating opportunities for all in communities around the world.

[H2] Bringing the full force of the firm

We help communities and drive economic growth by leveraging our business and policy expertise, investments and philanthropic efforts.

[H3] Our Business

Our Asset & Wealth Management, Commercial & Investment Banking, and Consumer & Community Banking businesses – alongside our Corporate Functions – work to provide the highest quality service to millions of consumers, small businesses and corporate, institutional and government clients and around the world.

[H3] Our People

We are a major employer in communities across the globe, with thousands of employees who significantly contribute to the local economy surrounding their workplace. We help our team and the broader workforce develop new skills and prepare them for high-paying, competitive careers.

[H3] Our Communities

Leveraging research and data, we focus on the areas where our firm’s expertise and resources could make the greatest impact. We devote business, philanthropic and human capital to promote neighborhood revitalization and affordable housing, skills training and job creation, small business growth and financial security for residents.

[H3] Make Momentum Happen

At JPMorganChase, the investments we make help make businesses happen, that make jobs happen, that make communities happen. Together, we make momentum happen.

View Transcript

Audio Descriptive

[acoustic guitar with a woman humming]
Song :
There was a tree
Down in the woods
The prettiest tree
That you ever did see
Now we all have roots and roots help us grow
We water where we live, plant seeds here at home
Grow drops, grow skills, so what's good makes more
More factories, more farms, more goods on the roads
What we make together makes our whole world go
Oh, oh
Make the green grass grow all around, all around
Make the green grass grow all around
[baby crying]
Narrator :
At JPMorgan Chase, the investments we make help make businesses happen, that make jobs happen, that make communities happen. Together, we make momentum happen.
END

[H2] See impact in action

[H3]
Strengthening Texas communities as they grow

Texas is booming and changing fast—and JPMorganChase has helped create and preserve over 20,000 affordable homes in the state.

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[H3]
How to strengthen Chicago's economic backbone—Its small businesses

By providing tools, resources, and strategic advice, JPMorganChase supports the growth of 386,000 small businesses across the Windy City.

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[H3]
The Ohio way: A bold, cross-sector push toward a skilled future workforce

Ohio’s collaborative approach is preparing its workforce for growth industries like healthcare, tech, and manufacturing—with support from JPMorganChase.

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[H3]
Making opportunity happen across the UK

Through our partnerships with nonprofit organisations like the Sutton Trust, Generation UK, and the Social Mobility Foundation , we’re helping young people and adults get the skills and opportunities they need to succeed in the job market… and take their careers to the next level.

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[H2] Going local, worldwide

JPMorganChase is undertaking long-term and coordinated efforts to expand access to opportunity for more people. This includes using our business, data and expertise to support our employees and communities around the world.

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[H2] Achieving more together

We work with our clients, customers and communities to help drive economic growth and a financial system that is safe, effective and accessible around the world.

100+
global markets served

7M
small business clients

20K
veterans hired since 2011

$2.5T
Sustainable Development Target

435k
Affordable housing units created or preserved since 2021

[H2] Supporting Veterans

The Veteran Jobs Mission began with JPMorganChase and 10 other companies in 2011 with a commitment to hire talent from the U.S. military. Since then, the mission has grown to over 315 companies with over 1 million veterans and military spouses hired.

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[H2] Creating innovative workforce solutions

Our virtual call centers, first piloted in Detroit in 2022, have created more than 200 jobs. Since 2022 we have expanded to other cities, including Atlanta and Baltimore.

See the latest

[H2] Stay informed

Sign up for updates on the ways we are using our business and policy expertise, investments, and data to power economic growth and create opportunities around the world.

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[H1] About us

Leading global financial progress through service and innovation for over 225 years.

[H2] Serving with purpose

Supporting global and local economies by delivering value for our shareholders and investing in the progress of our clients and our employees. Our firm is only as strong as the communities we serve, and we are dedicated to creating opportunities for financial growth worldwide.

[H2] United under one goal

Our J.P. Morgan and Chase brands work to provide the highest quality service to millions of consumers, small businesses and corporate, institutional and government clients in the U.S. and around the world.

[IMG: JPMorganChase - J.P.Morgan - Serving prominent corporations, governments and institutional investors. Chase - Serving customers through consumer and commercial banking.]

[H2] 225 years of lasting progress

Explore our business principles, leadership and history that make us who we are today.

[H3] Business principles

These four principles are fundamental to our success and guide our efforts within the firm and around the world.

See how we do business

[H3] Our leadership

Learn more about the people upholding our values and moving our organization forward.

Meet our leadership

[H3] Our history

Discover the history of our firm and how we’re building on our past to shape the future.

Explore our timeline

[H3] Art collection

Connecting clients and communities with some of the most inspiring pieces of art from around the world.

See our collection

[H3] Suppliers

Building strong relationships with diverse suppliers to serve our clients, shareholders, communities and employees more efficiently.

Learn more

[H3] Governance

Our Board of Directors and leaders are building on our legacy of integrity with a strong vision for the future.

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[H2] Business areas

[H3] Asset & Wealth Management

Providing strategic solutions for the full spectrum of asset classes for individuals, advisors and institutions.

[H3] Commercial & Investment Banking

Providing strategic advice, raising capital, managing risk, extending liquidity, delivering payment solutions and safeguarding assets in markets around the world.

[H3] Consumer & Community Banking

Helping 80 million individuals, families and businesses grow and thrive through banking, saving, investing and more.

[H3] Technology

Creating cutting-edge solutions that impact millions of customers and organizations—powered by our over 60,000 technologists.

Learn more

[H2] Awards and recognition

We’re proud of the industry recognitions that celebrate our work and honor our global talent.

View all awards

[H3] FORTUNE names JPMorganChase the 5th Most Admired Company in the World

FORTUNE has placed JPMorganChase in the top five of its “World’s Most Admired Companies” list, ranking #5 in 2024 for the second consecutive year.

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[H3] JPMorganChase named in LinkedIn’s 2024 Top Companies list

LinkedIn recognized JPMorganChase as a top employer for career growth in the U.S., U.K., Ireland, India and France. Robin Leopold, Global Head of Human Resources, discussed career paths at JPMorganChase on LinkedIn News’ Get Hired podcast.

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[H3] JPMorganChase wins 2024 Handshake Early Talent Award and named Tech Transformer

For the third consecutive year, JPMorganChase has won a Handshake Early Talent Award for being one of the best companies for today’s youth. The firm also received a special designation as a Tech Transformer for the second year in a row, for being a great place to launch a career in tech.

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[H2] Join our team

Ready for what's next? We’re proud to support our employees with opportunities to grow and thrive. We’re looking for talented people like you from all across the globe.

View career opportunities

[H1] How we do business

For 225 years, we’ve served our customers, shareholders and communities with integrity and respect. We work diligently to uphold our core values in everything we do.

[H2] Working toward a stronger future

We believe that financial institutions have a vital role to play in shaping the global economy. Our goals reflect this responsibility and keep us focused on the service we can provide for our employees, shareholders and communities.

[H3] We power economic growth,

serving our customers, clients and communities for over 225 years

[H3] We uplift communities around the world,

making tangible impact at scale.

[H3] We champion opportunity and enterprise

that unlock inclusion and sustainable growth.

[H3] We are a great place to work —

an unmatched combination of humanity and excellence at scale.

[IMG: Jamie Dimon]

“
The strength of our company has allowed us to always be there for our clients and communities - in good times and in bad times - and this strength enables us to continually invest in building our businesses for the future.

Jamie Dimon

Chairman and CEO of JPMorganChase

[H2] Our business principles

Our firm is defined by exceptional client service, operational excellence, a commitment to integrity and a winning culture. These four tenets inform all aspects of our company culture and approach to service.

Exceptional client service

Operational excellence

A commitment to integrity, fairness and responsibility

A great team and winning culture

[H2] Exceptional client service

Our job is to always do right by our customers and strive not only to meet their needs but to exceed their expectations. We do our best to make it easy for clients to do business with us.

[H3] 1. We focus on the customer

Treat the customer the way you want to be treated and make sure you see everything from the customer’s eyesRead customer complaints — and be the customer’s advocateExceed expectations by listening to customers and anticipating their needs, making it easy for them to do business with usEarn trust by always focusing on customers’ best interests; high-quality customers will grow along with the companyGive customers a good, fair deal — offer high-quality, competitively priced products and servicesConsider the full range of products and services that will fit customer needs, cross-selling when appropriateNever allow short-term profit considerations to get in the way of doing what’s right for the customerUse our own products — when it comes to understanding the customer, nothing beats being a customer

[H3] 2. We are field and client driven; we operate at the local level

Use our size as a strength to execute well at the local levelSpend time in local markets to understand everything about our customers (and what the competition might be doing for them)Provide the resources and authority needed for decision making in the fieldInnovate, test and learn — we know some ideas will fail, and that’s okay

[H3] 3. We build world-class franchises, investing for the long term, to serve our clients

Make good, long-term decisions that allow us to do well in the good times and withstand the tough times Be proud of what we are doing   Do right by the customer in all our interactions Ensure our company will stand the test of time

Operational excellence
As important as strategy is, we have to execute to win. Execution involves every employee and every contact we have with customers. The devil is in the details. We must act quickly on problems; drive results, not just activities; and ensure detailed follow-up so that we meet our commitments.

4. We set the highest standards of performance

Measure performance with a detailed, balanced scorecard Strive for excellence; don’t settle for mediocrity Recognize that teamwork also requires maximum individual effortCompare yourself with the best
Stay hungry; competition is everywhere, so you cannot be lulled into a false sense of security — complacency kills

5. We demand financial rigor and risk discipline; we will always maintain a fortress balance sheet

Monitor, track and report the right things the right way — fix ineffective reporting  Ensure that accounting is fair, accurate and transparent  Create capital flexibility and manage risk dynamically  Remember, we do not worry about the stock price or quarterly earnings in the short run; if you continue to build a great company, the stock price will take care of itselfShare consistent, comprehensive information with shareholders and each other Make analysis disciplined, real and fact based, focusing on areas for improvement  Anticipate problems; be prepared with solutions  Be a risk manager; raising red flags is every employee’s responsibility

6. We strive for the best internal governance and controls

Commit to enterprisewide world-class governance, controls and compliance  Cultivate strong relationships with our regulators — be transparent, direct and respectful  Build a safety-first culture Ensure that our controls infrastructure is as robust as our business  Remember that good compliance is good business

7. We act and think like owners and partners

Work for profitable, sustainable, long-term growth  Streamline management and encourage an appropriate disregard for hierarchy  Guard the firm’s resources; spend the firm’s money as if it were your own Invest wisely for the future — including on infrastructure and people Recognize that competitive intelligence is competitive advantageFoster a spirit of partnership  Ensure compensation is fair and fully transparent to senior management based on a balanced scorecard; any special deals should be minimized and for good reason  Respect and learn from your people/team

8. We strive to build and maintain the best, most efficient systems and operations

Promote efficiencies and remember that leaner is better  Leverage technology to make operations fast and simple  Cut waste relentlessly — and eliminate unnecessary bureaucracy  Be an expert and ensure we know our business best

9. We are disciplined in everything we do

Be rigorous and detailed, with continuous follow-up  Maintain an intense work ethic to get the job done right  Always strive for improvement and have the ability to drive change — make a list and get it done  Act in a thoughtful, coordinated way — not in haste or in isolation  Always fight complacency by analyzing our own actions and our own weaknesses; management should celebrate our successes, but also emphasize the negativesEnforce a good decision-making process and eliminate “waste of time” meetings; stand up war rooms to get the right people in the room and kill bureaucracy  Do it consistently — like exercising or weeding the garden  Conduct regular, well-organized and thorough business reviews of functions and controls

10. We execute with both skill and urgency

Work with energy and focus; take responsibility and deliver on commitmentsEnsure that every role, every person and every detail count  Get a little better every day — continually raise the barDeliver results; investigate, analyze and improve when problems arise  Know the details, commit to follow-ups, and meet deadlines for clients and colleagues  Manage change with deliberate speed

A commitment to integrity, fairness and responsibility
Ethical behavior does not just happen. It must be cultivated and affirmed throughout the organization. At JPMorganChase, acting with integrity is paramount — and it applies to every aspect of our company.

11. We will not compromise our integrity

Do the right thing even when it’s not the easy thing  Have zero tolerance for unethical behavior  Be accountable, straightforward and honest in all your dealings Abide by the spirit and the letter of the laws and regulations

12. We face facts

Look at the facts in a cold-blooded way; admit and learn from mistakes  Acknowledge the negatives Have only one truth for all audiencesKeep one set of books  Get the right people in the room (and the best answers will be found)

13. We have fortitude

Have a fierce resolve in everything you do Demostrate determination, resiliency and tenacity Do not let temporary setbacks become permanent excuses Use mistakes and problems as opportunities to get better — not reasons to quit

14. We foster an environment of respect, inclusiveness, humanity and humility

Treat all people properly and with respect — from clerks to CEOs  Excel by embracing an inclusive work environment and diverse teams  Be open to different management and individual styles; there are many ways to be successful  Respect people’s personal lives and show compassion when an employee is struggling  Encourage all employees to take care of themselves — their mind, body, spirit and soul — and their friends and familyHelp each other — whether in serving clients or in navigating careers at the firm Have the humility to recognize that you don’t know everything — and foster an environment of openness, trust and sharing Hire and promote those people who deserve respect (would you let your kids report to them?) Have a deep acknowledgment of those who came before you — who helped pave the way and shape who we are

15. We help strengthen the communities in which we live and work

Leverage our success in order to give back to the communities where we do business  Be good, engaged citizens View ourselves as a local small business: Know our customers, create summer jobs and support local organizations

A great team and winning culture
Eventually, it all comes down to people. Creating a winning team and self-sustaining culture takes hard work, and there is no substitute for it.
Teams do not win because they have a new stadium or the most attractive uniforms. Some of the best teams do not even have the most talented individual athletes. Teams succeed because they are disciplined, work well together, execute consistently and have a passion to win.

16. We hire, train and retain great, diverse employees

Hire great people and train them wellEveryone to contribute to the best of his/her ability  Treat everyone with respect — everyone counts  Encourage life-long learning and a deep curiosityAcknowledge and reward high performers — that helps identify and develop leaders  Recognize that we gain strength from a diverse workforce — embrace our differences

17. We build teamwork, loyalty and morale

Provide our employees with the truth, opportunities, training, meaningful work and a commitment to build a healthy, vibrant company  Recognize that teamwork can mean both getting along and having the courage to stand alone and do the right thing  Consistently provide honest and direct feedback; encourage people to say what is on their mindsRemove obstacles in order to facilitate the team’s success  Put loyalty to the institution ahead of your or anyone else’s personal agenda; collaborate and act as if the company’s priorities are your own  Serve and support each other

18. We maintain an open, entrepreneurial meritocracy for all

Know your people well; put them in the right jobs and assess them honestlyMake people decisions based on meritocracy  Deal with people issues; take action with non-performers

19. We communicate honestly, clearly and consistently

Recognize that information is power; share it as quickly as possible  Set clear goals and priorities, reinforce them, ensure follow-up and communicate progress often  Encourage constructive, open debate and consider different approaches Drive to reach decisions and go forward with one agendaShare your passion for learning and knowledge  Reinforce important messages clearly Provide constant feedback — tell people when they are doing a good job and, more important, when they are not

20. We strive to be good leaders

Remember that leadership is an honor and a responsibility  Understand that leadership is personal  Act quickly on tough issues and have the courage to fight for what you believe in  Share your passion to win  Support people who are willing to speak up — encourage constructive challenge  Be fair, be just, be willing to do the right thing — not the easy thingChallenge the status quo: Fight social, racial and economic inequities  Get the incentives right (but that is not enough; people must feel they are valued and their contributions are important)  Be a leader in your community  Strive for continual improvement — drive change and innovation and never stop learning  Help our people take care of themselves — their health and spirit

[H2] Learn about our business

Explore the principles, leadership and recognition that make us who we are today.

[H3]
About us

Leading global financial progress through service and innovation for over 225 years.

Learn more

[H3]
Leadership

Meet the people upholding our values and moving our organization forward.

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[H3]
Awards and recognition

We’re proud of our global talent that makes this company a great place to work, grow and invest for the future.

Learn more

[H1] Where ambition meets possibility

The scale of our firm opens wide-ranging opportunities. With 300,000+ employees globally, we serve millions of clients, customers businesses, hospitals, schools, governments and more.

We champion a workplace where you can belong, grow your career, and make an impact—everyday and everywhere.

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Audio Descriptive

We open on a close-up shot of numbers reflected in a young man’s glasses as he concentrates.
VO:When you picture the future of work, what do you see?  We see you ...


We cut wide and reveal our first hero: a young man in a training session with a group of fellow employees. He raises his hand and the employee leading the session comes over to him.
LOWER THIRD: Upskilling programs
VO: At a company that sees and supports you with the resources you need to grow your career.
SUPER: 50% of our employees are part of a networking group
Someone passes in front of the camera reveal a bank rep walking through a field of greens. She greets the business owner like an old friend.
LOWER THIRD: Customer relationships

VO: Joining a global workforce that empowers neighborhoods, nations, communities and families.
SUPER: More than 300k employees in over 65 countries
We transition to a community manager as he warmly welcomes members of his community. We cut to him moments later, enthusiastically explaining family finances in front of a whiteboard.
LOWER THIRD: Community impact
VO: And that brings together the right people with the resources they need to change the world.
SUPER:          One of Fortune’s “World’s Most Admired Companies”
We see community members attentively listening to the lesson. There’s a father with his daughter on his lap.
VO: The future of work is happening here at JPMorganChase.  Join us.
We see the ‘Make Happen’ supers appear around a heroic portrait of each hero employee from the scenes.
SUPER: Make ____ Happen
Cut to logo lockup.
LOGO: JPMorganChase
CTA: Discover the future of work here JPMorganChase.com/careers

[H2] Meet our people

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Keisha is gaining new skills and growing her career

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Audio Descriptive

[H3] Narrator:
When you picture the future of work, what do you see? We see Keisha.
[H3] Keisha:
After I sold my salon, I got an opportunity to interview with JPMorganChase. Even though I didn't have a college degree, they saw my drive and my experience, and they hired me. The support I found here was incredible. Their help with things like tuition and the childcare benefit made it easy for me to grow my career my way. Now, I tell everyone: "No matter what your career path is, there's so many opportunities waiting for you here."
[H3] Narrator:
The future of work is a career that grows with you.
[H3] END

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Finn is opening doors with a degree apprenticeship

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Audio Descriptive

Finn: The future of work for me means opening new doors.
SUPER: Finn, Financial Services Apprentice
Finn: The degree apprenticeship I'm doing means I'm learning, then applying it straight away.
People from backgrounds like mine can aspire to work here because they’re able to take the lessons they’ve learnt from their experiences in life and apply them in a professional environment.
Because diverse opinions don't just make for better output, they make us all better people.
VO /SUPER: Make Opportunity Happen.
ENDING FRAME:
JP Morgan Chase Logo
Make opportunity happen at
www.jpmorganchase.com/careers
END

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Neha found a balance between family and career

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Audio Descriptive

Neha: The future of work for me is about making a strong comeback.
SUPER: Neha, Quality Assurance Lead
Neha: When my daughter was born, I wanted to focus on my family. And I wasn’t sure how to get back to my career. There is a program at JPMorganChase allowing people to continue to build their career after a break.
I proved that I can be a good mom and also be successful at my job.
VO /SUPER: Make Opportunity Happen.
ENDING FRAME:
JP Morgan Chase Logo
Make opportunity happen at
www.jpmorganchase.com/careers
END

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Aniella is building the technology of the future

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Audio Descriptive

[H3] Narrator:
When you picture the future of work, what do you see? We see Aniella.
[H3] Aniella:
I grew up in Brazil and I was always fascinated by technology, always trying to tinker with it and try to understand what I could make with it. Here, I work on emerging technologies, from artificial intelligence to virtual reality, making sure it's secure from the start and highly impactful. That means there's always new, amazing opportunities for me to learn, and to transform how people use technology all around the world.
[H3] Narrator:
The future of work is where your ideas advance the world.
[H3] END

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Samuel is using his unique abilities to serve his community

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Audio Descriptive

[H3] Narrator:
When you picture the future of work, what do you see? We see Samuel.
[bright music]
[H3] Samuel (via Sign Language):
I always enjoy being able to interact and connect with people. JPMorganChase saw that I have a unique ability to be the bridge between Deaf and hearing communities.
[soft applause]
Together, we're finding more ways to make sure that barriers don't stand in the way of anyone's success.
[H3] Narrator:
The future of work sees and supports your potential.
[H3] END

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Princess earned a degree while thriving at work

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Audio Descriptive

Princess: The future of work for me is unlimited potential.
SUPER: Princess. Account Specialist
Princess: I landed my dream job at JPMorganChase and with their support, I achieved another dream like earning my college degree all while growing my career in account services. Work isn’t just about today, it’s about building my purpose for tomorrow.
And I’m all in for what’s next.
VO /SUPER: Make Opportunity Happen.
ENDING FRAME:
JP Morgan Chase Logo
Make opportunity happen at
www.jpmorganchase.com/careers
END

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[H2] By the numbers

Reflects 2024 data

317K+
global employees

60K+
global technologists

500+
training and development programs to invest in our people

80%
of U.S. jobs posted for experienced hires did not require a bachelor’s degree

~613K
employee volunteer hours contributed

50%+
employees participate in networking groups

[H2] Springboard of opportunities

No matter where your journey begins or evolves, we’re investing in what matters – you.

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[H2] The ability to drive change

Discover ways to create meaningful impact with programs, commitments and initiatives that help uplift and empower the communities where we work and live.

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[H2] Collaborating for excellence

Building a diverse workplace helps to bring out the best in ourselves and each other.

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[H2] Our business areas

We want to create a workplace where you can nurture your skills and gain new ones, too. No matter your background, we have careers for many different skills and passions.

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Provides strategic advice, raises capital, manages risk, extends liquidity, delivers payment solutions, and safeguards assets in markets around the world.

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Helps 80 million individuals, families and businesses grow and thrive through banking, saving, investing and more.

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Collaborates with internal and external clients looking for expertise with business strategies.

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[H3] Technology

Creates cutting-edge solutions that impact millions of customers and organizations—powered by our 60,000+ technologists.

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[H2] Students, build a career with purpose

Our student and graduate programs help you make a real impact from day one. We give you real challenges, real support, and a head start on a career you’ll be proud of.

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[H2] Skills for social good

Tech for Social Good drives impact in our communities through the skills of our tech workforce. See how our technologists used machine learning to help Tata STRIVE reduce learner dropouts and improve economic outcomes.

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Audio Descriptive

[melancholic music]
Sharada Dey Chowdhuri (VO):
Every year in India, over 14 million youth hit employment age, but too many are unprepared for the workforce. With the help of JPMorganChase, Tata STRIVE plans to change that.
Ameya Vanjari:
Tata STRIVE is a skill development initiative. We are in the business of moving the unemployed youth of India to employment by giving them the skills that is needed by the industry. Our target group comes from a disadvantaged background. So students come with various pressures. So we have seen 15 to 20% dropouts over the years.
Sharada Dey Chowdhuri:
Staying in the course is going to create a huge, huge impact in the person's life, in the family, in the society.
Raghu Reddy:
The challenge here is that we can't stop the dropouts unless we know why they're dropping out, and technology can help.
Ameya Vanjari:
JPMorganChase provided us the right talent and innovations through the Tech for Social Good program.
Anitha Kaveri Pratap:
Tech for Social Good works very closely with social good organizations, building tech, data, and design solutions for them. When Tata STRIVE approached us, they wanted us to build a pre