Training Example: Zelle® – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H1] Zelle® | Send and receive money directly to and from your bank account

[H2] Here for you, so you can be there for them.

With Zelle®, the money goes directly into your bank account. That means it's easy to get paid back or send money to a friend.

[H3]

Pause

Video playing

Send money to friends and family quickly, even if they bank somewhere different than you do¹. The money goes directly into their bank account, so you can focus on what really counts – being there for the people you care about.

[H2] See if your bank or credit union offers Zelle®

Get Started

[H2] See if your bank or credit union offers Zelle®

[H2] Banks

[H3] Zelle® is already in over 2,400 banking apps

View All Banks

[H2] Ways to use Zelle®

Split the cost for the late-night study break pizza.

Pay your fave nail tech for an unforgettable manicure.

Get paid back for being the best “team Dad” this weekend.

Send your aunt money for a birthday shopping spree.

[H2] Digital Payment Education

We’re here to empower you with knowledge on using Zelle® safely and avoiding common scams. Explore resources, test your knowledge and get new tips on how to keep your money safe in a digital world.

Learn More

[H2] Tips for Safer Payments

Digital payments continue to grow across the U.S. And with issues like identity theft and other cybercrimes on the rise, it’s important to know what you can do to help protect yourself.

Learn More

[H2] Understanding Fraud and Scams

As a consumer or small business owner, it’s important to understand how fraud and scams are defined because there may be differences in the protections offered by your bank or credit union.

Learn More

[H2] Learn more about Zelle®

Visit Our Help Center

About Zelle®
Enrolling with Zelle®
Using Zelle®
Your Zelle® Profile
Using Zelle® with a Small Business Account
Disbursements with Zelle®

[H1] Zelle® Help Center

[H2] Zelle® Help Center

[H2] About Zelle®

[H3]

What is Zelle®?

Zelle® is a convenient way to send and receive money with friends, family and others you trust through your bank or credit union’s mobile app or online banking. All you need is your recipient’s email address or U.S. mobile number, and money will be available to use in minutes if they’re already enrolled with Zelle®. Your account information and activity stay private. Zelle® is available in over 2,400 bank and credit union apps - so it’s probably already in yours.

[H3]

How do you pronounce Zelle®?

Zelle® rhymes with “tell” – as in tell your friends and family to use Zelle®. Phonetic spelling: Zell or /zel/

[H3]

Are there any fees to send money using Zelle®?

Typically, there are no fees for consumers to send or receive money with Zelle®. We recommend confirming with your bank or credit union that they do not charge fees for Zelle® transactions.

[H3]

How long does it take to receive money with Zelle®?

Money sent with Zelle® is typically available to an enrolled recipient within minutes.1If it has been more than three days, we recommend confirming that you have fully enrolled your Zelle® profile, and that you entered the correct email address or U.S. mobile number and provided this to the sender. Please check your bank or credit union’s support FAQs or contact their customer support team for help.

[H3]

What if my bank or credit union doesn't offer Zelle®?

Don’t worry! Our network of participating financial institutions is always growing. Keep checking our Get Started page for the full list.

[H3]

Can I use Zelle® internationally?

In order to use Zelle®, the sender and recipient’s must have U.S bank accounts.

[H3]

Can I access Zelle® to send or receive money without a smartphone?

If your bank or credit union offers Zelle®, you may be able to use their online banking site to send and receive money without a mobile device. We recommend asking your bank or credit union if they offer Zelle through their online banking site.

[H3]

Can I reverse a Zelle® payment?

No, Zelle® payments cannot be reversed. With Zelle® money moves into an enrolled recipient’s account within minutes and cannot be reversed.

[H3]

Can I cancel a payment?

You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle®. You can go to your activity page within the Zelle® experience, choose the payment you want to cancel, and then select “Cancel This Payment.” If your recipient has already enrolled with Zelle®, the money is sent directly to your recipient’s bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

[H3]

I believe I’ve been a victim of an imposter scam. Who should I contact?

Please contact your bank or credit union’s customer support team. Qualifying imposter scams may be eligible for reimbursement. You may also report impostor scams to the Federal Trade Commission.

FAQs Bottom CTA

[H2] Still have questions?

More Resources

[H1] Digital Payment Education

PAYING IT SAFE

[H2] Digital Payment Education

We’re here to empower you with knowledge on using Zelle® safely and avoiding common scams. Explore resources, test your knowledge and get new tips on how to keep your money safe in a digital world.

[H2] Zelle® Safety 101

[H3] Only Send Money to Those You Trust

With Zelle®, you can send money from your account to someone else’s within minutes1. It’s a great way to pay friends, family, your co-workers and others you trust, even if they bank somewhere different than you do1.

[H3] Beware of Payment Scams

While using Zelle® is a fast way to send money, it’s important to slow down and keep an eye out for signs of a scam. If you detect suspicious activity, contact your financial institution directly.

[H3] Treat Zelle® Like Cash

Money moves fast - directly into the enrolled recipient’s bank account. Always double check you have the recipient’s correct U.S. mobile number, email address, or Zelle® Tag so the money goes to the right person or small business.

view more tips for safe payment

[H2] Understanding Fraud & Scams
It’s important to understand the differences between fraud and scams because there may be differences in the protections available to you.

Learn more about fraud and scams

[H3] Looking for quick tips on how to spot scams?

Scroll through the topics below to explore quick videos on how to spot common tactics.

[IMG: Watch the ticket scam video]

[H3] Ticket Scams

That amazing last-minute deal on tickets might be too good to be true after all... learn how to help identify potential ticket scams.

watch video

[IMG: Job scam video thumbnail]

[H3] Job Scams

Looking for a job? Learn tips to help spot suspicious job posts, business imposters, and fake recruiters.

watch video

[IMG: Watch the marketplace scams video]

[H3] Marketplace Scams

Know what red flags to pay attention to when browsing online marketplaces and learn how to help avoid falling for a scam.

watch video

[IMG: Watch the social engineering video]

[H3] Social Engineering

Understand the process of social engineering and how basic psychological tactics are used to gain your trust.

watch video

View All Videos

[H1] Tips for Safe Payments

PAYING IT SAFE

[H2] Tips for Safe Payments

Digital payments continue to grow across the U.S. And with issues like identity theft and other cybercrimes on the rise, it’s important to know what you can do to help protect yourself.

[H2] Navigating safety online can be tricky

Scammers can target you or your personal information online before you see anything suspicious. It’s a good idea to consider proactive ways to help protect your information.

[H3] Update your security settings to confirm your identity

Change your security settings to enable multifactor authentication — which is a second step to securely verify who you are, like a text with a code — for any accounts or services you use that support it. For example, social media sites, online and mobile banking, credit cards, utilities and more.

[H3] Sign up for text or email alerts offered by your bank

Many banks and credit unions warn of suspicious activity on your account. Sign up for account alerts and contact your bank or credit union immediately if you suspect unauthorized activity.

[H3] Steer clear of phishing calls and emails

Scammers can spoof calls and send emails that look like they are from your bank. Beware of clicking through links in emails, and never provide any information over the phone if someone stating they’re from your bank calls you. Hang up and call your bank at the phone number listed on the back of your bank-issued debit card or on the bank’s official website to verify it’s a legitimate communication.

[H3] Don’t share personal details

Avoid sharing your location, home address, phone number and other personal information across social media. Check your settings and permissions on each social platform, and activate any additional security features available, like two-factor authentication (2FA). Also, don’t accept friend/connection requests from people you don’t know.

[H3] Use strong passwords

Don’t use the same password for every site. Online password managers will simply and securely store your passwords and will save you from having to remember dozens of them. And it goes without saying, but don’t share your passwords with anyone!

[H3] Beware of public Wi-Fi

Using the free public Wi-Fi at your favorite neighborhood coffee shop may save you some gigabytes on your data plan, but it can come with risks. If you do log in to a public network, make sure you don’t log into any sites that contain sensitive personal information, like mobile online banking sites.

[H3] Looking for quick tips on how to spot scams?

Scroll through the topics below to explore quick videos on how to spot common tactics.

[IMG: Watch Ticket Scam video]

[H3] Ticket Scams

That amazing last-minute deal on tickets might be too good to be true after all... learn how to help identify potential ticket scams.

watch video

[IMG: Job scam video thumbnail]

[H3] Job Scams

Looking for a job? Learn tips to help spot suspicious job posts, business imposters, and fake recruiters.

watch video

[IMG: Watch Romance Scam video]

[H3] Romance Scams

If you're looking for love, learn how to keep an eye out for romance scammers who create fake profiles to gain your trust.

watch video

[IMG: Watch Marketplace Scam video]

[H3] Marketplace Scams

Know what red flags to pay attention to when browsing online marketplaces and learn how to help avoid falling for a scam.

watch video

Watch all videos