Training Example: Deliveroo (Roofoods Ltd) – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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[H1] Restaurants, takeaways, supermarkets and shops. Delivered.
Enter a postcode to see what we deliver:SearchLog in for your recent addresses.
[H2] Track orders to your door
Get your favourite food delivered in a flash. You’ll see when your rider’s picked up your order, and be able to follow them along the way. You’ll get a notification when they’re nearby, too.Download Deliveroo in the App StoreGet Deliveroo on Google Play
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[H2] Up to 25% off meal deals
Need a midweek pick-me-up, a break from cooking for the family or just fancy your favourite restaurant?Subject to availability. Participating restaurants only. Service/delivery fees apply. T&Cs
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[H2] Partner with us
Join Deliveroo and reach more customers than ever. We handle delivery, so you can focus on the food.Get started
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[H2] Ride with us
The freedom to fit work around your life. Plus great fees, perks and discounts.Get started
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[H2] Deliveroo for Work
From team lunches to meal allowances for your late night workers, we've got your workplace meals covered.Get started
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[H2] Gift Cards
Looking for an easy way to treat your friends and family? Give the gift of great food with a Deliveroo gift card.Get started

[H1] There's an App for this!
To get the app, scan this code with your phone.Free for iPhone and Android devices.Download Deliveroo in the App StoreGet Deliveroo on Google Play

DeliverooSign up or log inAccountDeliveroo Terms Of ServiceDeliveroo Terms Of Use For Website And ApplicationsDeliveroo Voucher and Account Credit TermsDeliveroo Gift Card Terms and ConditionsDeliveroo Freshness Promise Terms and Conditions Deliveroo Plus Terms And ConditionsDeliveroo Plus Partner Offer Terms & ConditionsReferral Program TermsDeliveroo User Review and Contribution Terms (UK)Deliveroo Review Community GuidelinesDeliveroo Reservations Terms of ServiceTerms for Promotions and Competitions
[H2] Deliveroo Terms Of Service
Deliveroo Terms Of Service Last updated: 8 December 2023Welcome to Deliveroo. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any items (the "Items") from our deliveroo.co.uk website or mobile applications and related services (each referred to as an “Application”).Please read these Terms carefully before creating a Deliveroo account or using our Application. If you have any questions relating to these Terms please contact customersupport@deliveroo.co.uk. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them.  By setting up your Deliveroo account, you confirm that you accept these Terms.
[H3] 1. Information About Us
Deliveroo.co.uk is operated by Roofoods Ltd, a company incorporated and registered in England and Wales, whose registered office is at The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, EC4R 3TE, London, United Kingdom. Our Company registration number is 08167130. Our VAT number is 286 7364 55. You may contact us at customersupport@deliveroo.co.uk, or by using the instant messaging facility on our Application.
[H3] 2. Purpose
Our objective is to link you to the businesses we partner with (“Partners") to allow you to:purchase Items, and get those items delivered to your chosen location. When you order from a Partner, you are buying the Items from one of our Partners and Deliveroo acts as an agent on behalf of that Partner to conclude your order from our Application and to manage your experience throughout the order process.  In plain terms, this means it’s our Partners’ responsibility to complete your order, and we simply provide the platform that helps your order reach our Partner and we take payment from you on their behalf. Sometimes, our Partner may be part of the Deliveroo family of companies.You are also buying delivery services. How these are provided depends on which party you are buying from: Delivery of your Items can be arranged by Deliveroo (“Deliveroo Delivery”, in which case your contract for delivery is with Deliveroo, and Deliveroo will arrange delivery via an independently contracted rider).Sometimes, delivery of your Items will be arranged by our Partner (“Partner Delivery”, in which case you contract directly with the Partner for delivery services and Deliveroo acts as an agent on behalf of that Partner to conclude the transaction) (each a “Delivery”). If you order from Deliveroo HOP, the Partner is owned by/affiliated with us, which means Deliveroo provides both the Items and the Delivery.  See section for more information.
[H3] 3. Your Account
Before you can place orders for Items using our Application, you need to open a Deliveroo account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure. You must use your own, valid email address, and can have only one email address per account and only one account per customer. You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff or riders, placing orders for potentially hazardous items in bulk quantities, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using your bank details (provided you have supplied them to us).Deliveroo reserves the right, where necessary and without limitation, to undertake all such necessary action including requiring further verification as to the identity, age, and other relevant details of a customer and as is reasonable to protect itself against fraudulent or illegal behaviour or where we have reasonable grounds to believe that, in dealing with such a customer, we may be in actual or possible breach of a law or regulation that applies to us. You must provide us with any information we reasonably ask for as soon as possible. If you refuse, or we suspect fraudulent or criminal activity of any kind, we might suspend or close your Deliveroo account. We’ll use your information as per our Privacy Policy.
[H3] 4. Service Availability
Each Partner has a prescribed delivery area. This delivery area may change at any time due to factors such as weather, or demand on our Service. This is to ensure that Items reach your door at their best. Our Partners each decide their own operating hours. That means that the availability of our Service, and the range of Partners from which you can order, depends on the Partners in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.
[H3] 5. Orders
You must be aged 18 or older to use our Site and Service. By placing an order through our Application, you confirm that you are aged 18 or older. When you place an order through our Application, it needs to be accepted by us or the Partner before it is confirmed. We will send you a notification if your order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery and service charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partners operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability.  For food or drinks made to order, Partners may use nuts or other allergens in the preparation of certain Items. Increasing numbers of Partners will be displaying dish by dish allergens information. Where that information is not available or if you have an allergy and have further questions, please contact the Partner prior to ordering. Deliveroo cannot guarantee that any of the Items sold by our Partners are free of allergens. We’re not responsible for the preparation of Items offered by our Partners, and we can’t guarantee they won’t contain allergens. It’s your responsibility to make our Partners aware of any allergies or food intolerances you may have.
[H3] 6. Delivery
When you place an order you will have the choice to place it as an ASAP Delivery, scheduled Delivery, or a Priority Delivery. For an ASAP Delivery, we will tell you an estimated delivery time for your Item before you place the order, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. For a scheduled Delivery, we will tell you the time when the Item is expected to be delivered; you must be available to accept delivery within the estimated arrival time. Priority Delivery guarantees that your rider will deliver your order directly to you, before delivering any other Deliveroo orders. This is an optional service that eligible customers can choose to add to their eligible orders. The price of Priority Delivery is shown when you select your delivery method, and Priority Delivery is added in addition to any other delivery fees that may be applicable. Both the price of Priority Delivery and any other delivery fees are shown before you confirm your order and pay. Deliveroo reserves the right to change the price of Priority Delivery. If your Priority Delivery arrives after the estimated maximum delivery time, you may be eligible to claim a credit. This does not affect your legal rights.We may also talk about delivery timing in our marketing communications. It's important that you always check our app for accurate delivery times, as this can vary for a number of reasons including meal preparation time, traffic and weather conditions and Rider availability. Unfortunately, despite our, and our Partner's best efforts, things do not always go to plan and factors may prevent us from delivering your Item on time. If your order is more than 15 minutes later than the latest time we communicated to you when you placed the order, we will work with you to understand what occurred.  If we think the issue was caused by us, we may offer compensation, at our sole discretion. We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change the address to an alternative one that is registered with your account if you let us know before the Partner has started to prepare your order, and the new address is within the same zone as the address you originally ordered your Item to. If the new address does not meet these conditions, you have the option to cancel the order, but if food preparation has started you will be charged. You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):   You do not come to the door, do not provide a handover code, did not pick up the phone when the rider contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the rider is unable to find a safe location to leave the Item.The rider refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products).If you have caused a failed delivery, you may also have to pay for Items that are non-refundable and any delivery and service fees paid. Please refer to the refund or cancellation policy of the Partner you purchased the Item from for the terms that apply to that Item (if applicable) and any Partner Delivery you have paid for. Please refer to section 9 (Cancellation) for the terms that apply to any Item you have ordered from Deliveroo Hop and any Deliveroo Delivery you have paid for.
[H3] 7. Your Rights if Something is Wrong With Your Items or Service
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. You also have certain legal rights where you receive a service, including that it must be carried out with reasonable care and= skill. If you believe that the Items you have been delivered or the Service provided do not comply with these legal rights, please let us know. We may request further information or a photograph showing the problem if it is something that can be seen by inspecting the Items. When you have purchased a faulty Item from our Partner, we will refer you to the Partner who will work with you to make things right. For Items that are eligible for return, You will have to return the Item to the Partner (or to us if you have purchased it from Deliveroo Hop) and we or the Partner will explain how to do so. You can find out more about your legal rights as a consumer if something is wrong with your Items at: https://www.citizensadvice.org.uk/consumer/.
[H3] 8. Age Restricted and Regulated Products
Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. For Deliveroo Delivery, Deliveroo operates an age verification policy whereby customers ordering age restricted products will be asked by the rider to provide proof that they are aged 18 or over before the delivery is completed. Partners are required to operate, and are responsible for, operating an age verification policy for Partner Delivery orders. The rider may refuse to deliver any age restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or over. The Partner and the rider may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. Orders for Items containing alcohol may only be delivered to a location that is a residential or business address. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.Certain of our Partners may offer medicines for sale on Deliveroo. These products are sold by our Partners. Details of our Partners’ registrations to sell medicines can be found in “Info” on relevant menu pages. The sale of medicines in the EU is regulated by the Medicines and Healthcare Products Agency, whose contact details in the UK are:  Address: MHRA 151 Buckingham Palace Road, London SW1W 9SZEmail: info@mhra.gsi.gov.ukTelephone: 020 3080 6000
[H3] 9. Cancellation
If you have ordered a food or drink made to order, you may cancel that order without charge at any time before the Partner has started preparing the food or drink (a "Started Order"). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our Application. If the Partner confirms the order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order -

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Deliver with Deliveroo
[H1] Find work that suits you
Apply nowJoin us as a rider with a car, scooter or bicycle. You choose when and how much you work.
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Work when you want to
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Reach your earnings goals
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Get round-the-clock support
[H3] What you'll need
Scooter, bike, cargo bicycle or car (with licence and insurance)Safety equipment (e.g. helmet)Smartphone with iOS 17.0 / Android 8 or above with NFC (near-field communication), front and rear-facing camerasProof of your right to work self-employed in the UKAge 18+
[H2] See why thousands of people ride with Deliveroo
Based on reviews from
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[H6] Flexible working environment
Deliveroo Rider
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Deliveroo allows you to be flexible in your work and offers great benefits to the riders including great deals on high street shops. I learned how to work independently, cycling for many hours at a time on my own...
[H6] Very easy going job
Deliveroo Rider
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Stress free work, constantly moving around, self employment freedom. Your choice when it comes to hours working, flexible, can take holidays whenever you like.
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[H6] Flexible and fun work
Deliveroo Rider
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I do this full-time on a 125cc Scooter. You get to work when you want which is fantastic. If you put the days in you can earn good money. And I mean very good money.
[H6] Honest review
Deliveroo Rider
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It has allowed me to keep fit as well as earn money and the way the system works on a fee per delivery basis, there is a potential to make some really good money.
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[H1] We're always here for you
When you’re on the road, we’re with you – for help, advice and support, message or call us in the app. Your safety is our priority, so we’ll insure you in case of accidents, too. It’s totally free and applies from the moment you go online.
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[H3] Competitive fees
We pay a competitive fee for each order you deliver. You can earn tips from customers too, to help towards your earnings goals.
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[H3] Ways to boost your earnings
Take advantage of busy areas and earn more at evenings and weekends.
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[H3] Support, training and peace of mind
Our support teams are always with you. We offer safety training and equipment, too, as well as free accident cover when you’re on the road.
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[H3] Get paid when you want
We’ll transfer your earnings weekly. Want to get paid faster? Cash out in the app daily.
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[H3] Free professional kit
Highly visible, comfortable and breathable gear, suitable for the climate you’re riding in.
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[H3] 1000s of UK restaurant partners
We’re one of the busiest food delivery platforms in the country, delivering orders in your local area every day.
[H3] Frequently asked questions
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[H4] How do I fill out the application?
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[H4] What kit do I need?
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[H4] What vehicle can I use?
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[H4] What are the requirements?
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[H4] How do I get paid?
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[H4] What insurance do I need?
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[H4] How does it work?
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[H4] How flexible is being a rider?
[H1] How it works
Once you’ve joined Deliveroo, here’s what to expect.
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1
[H3] Accept and go
While you’re online, we’ll offer you orders to deliver. Tap to accept the order.
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[H3] Collect the order
You’ll see a map with a route to the restaurant. Show a staff member your screen to get your packed order.
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[H3] Make a customer’s day – deliver their food!
Next, we'll show you a suggested route to the customer. After you've delivered their food, you're ready to accept a new order.
[H1] Applying online is easy
Make sure you have your ID, driving licence (for scooter and car drivers) and proof of right to work.Apply now
[H2] Frequently asked questions
[H3] What are the requirements for being a rider?
[H3] What documents do I need?
[H3] What insurance do I need?
[H3] What's covered by Deliveroo insurance?
[H3] How do I get paid?
[H3] What kit do you offer?
[H3] Can I provide my own kit?

DeliverooSign up or log inAccount

DeliverooSign up or log inAccount
[H3] Plus Gold
from £4.99/monthFree delivery over £10.00 at restaurants and £15.00 at shopsExclusive offers and rewardsat a changing range of restaurants and storesLog in to check availability
[H3] Plus Silver
£3.49/monthFree delivery over £15.00 at restaurants and £25.00 at shopsExclusive offers and rewardsat a changing range of restaurants and storesLog in to check availability