Training Example: Helping Hands Home Care – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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Rated
Excellent
on

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Welcome

to Helping Hands

From regular home visits to full time live-in support, our home care is tailored to you.

0330 037 6958

Request a callback

[IMG: Home]

From regular home visits to full time live-in support, our home care is tailored to you.

Find your local branch

[H2] Live well in the home you love
If you’re not sure what you need or how private care can work for you, call us for a chat or pop into your local branch.
Choose visiting care for support with day-to-day activities or 24-hour live-in care so you can get the help you needto stay in the home you love. Rest assured that we directly employ all our carers and never use agency staff. Rely on us to arrange and manage the care, and the carers, that are right for you.

[H3] Our home care services
For 36 years, we’ve been helping people live well in the homes andcommunities they love.
Find out more about our full range of home care services.

[IMG: Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.]

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Live-in care​

If you need help around the clock, our carers can live with you in your home. You can maintain your independence and have the reassurance of always having someone nearby.

Book a call

Learn more

[IMG: A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.]

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Visiting care​

From 30 minutes a week to regular visits throughout the day, our visiting carers can support you with the help you need, from meal preparation and managing medication to personal and nursing care. ​

Book a call

Learn more

[IMG: A smiling carer in a purple uniform sits outdoors, talking to an elderly person. The carer wears a lanyard and name badge, and pink flowers are visible in the foreground.]

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Respite care

If you have spent time in hospital and need help at home while you get back on your feet, we’re ready to step in and help. We also provide short-term support if your regular carer needs a break. ​

Book a call

Learn more

Behind every five star review, there's a story…

Emma Pearson, CEO

Read our TrustPilot Reviews

[IMG: A carer in a purple uniform smiles whilst making a bed, as an older woman in a dressing gown stands nearby watching and smiling in a cosy, warmly lit room.]

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[H3] John and Margot

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Customers recommend us

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Local branches

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Carers

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Years supporting customers

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3 simple steps…
Your care journey in

[H3] How to organise care​

[H3] Speak to our team
Our friendly, knowledgeable team can answer your questions and talk you through your options. We are available 7 days a week.

[H3] Book a free care assessment
Your local Helping Hands care manager will visit you to understand your needs and preferences and discuss how we can help. We can visit you at home, in hospital or even a care home to carry out the care assessment.

[H3] Confirm your care package
We create a tailored care plan for you to review. Once you’ve agreed the plan, we can organise care in as little as 24 hours.

Speak to our friendly team today

0330 037 6958

Request a callback

[H2] Why choose Helping Hands

Great care relies on great people.

Through our rigorous recruitment process we find those special people with the right levels of empathy and compassion to care for your family as we would want our own families to be cared for.
We directly employ every single one of our carers. We’re proud of our training programme and the ongoing support we provide to our people so they feel they can deliver at their best, for you. We never use agency staff.
Supporting families
We’re also here to support families when finding care becomes a family decision. From helping choose the right care on behalf of a loved one to proactively keeping in contact with wider family members when care is in place, we like to keep the lines of communication open so we can respond and adapt quickly if care needs change.
Find out more about why we’re one of the most trusted private homecare providers in the UK.

Why choose us

[IMG: An elderly woman and a carer in a purple uniform walk arm-in-arm through a grassy field with dandelions. Both are smiling, and the background features a wooden fence and a cloudy sky.]

We can provide care in as little as 24 hours

0330 037 6958

Request a callback

[H3] A fully regulated home care provider ​
[H6] Here at Helping Hands, our service is regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)​
This means we need to consistently meet high standards and are monitored by our regulators.​
[IMG: Care Quality Commission logo with a large purple letter Q on the left and the words Care Quality Commission in grey text to the right.]

Visit Care Quality Commission

[IMG: Care Inspectorate Wales logo with bilingual text: Arolygiaeth Gofal Cymru and Care Inspectorate Wales beside a blue and green circular design on a white background.]

Visit Care Inspectorate Wales

[H3] ​Why is being a regulated care provider important?​

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Independent inspections of our service, giving you peace of mind​

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Fully vetted, high-quality carers

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Guaranteed training and development for our staff

[IMG: A carer in a purple uniform smiles whilst making a bed, as an older woman in a dressing gown stands nearby watching and smiling in a cosy, warmly lit room.]

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What to consider
when choosing a private care provider

Is your provider fully regulated by the Care Quality Commission (CQC) or the Care Inspectorate Wales (CIW)?
Being a fully regulated company means having to meet stringent quality standards. Reassure yourself before choosing your care provider that they have nationally recognised and accredited carer training as well as robust recruitment and vetting processes. Not all care providers or agencies are regulated.
Does your chosen care provider directly employ its carers?
Care agencies sometimes facilitate an introduction to a carer but then may look to you to employ that person and manage the care. When a private care provider directly employs its carers, the care will be managed for you and you’ll have peace of mind that you will still receive care if your usual carer is ill.
What training and ongoing support do carers receive?
The best care providers ensure their carers have nationally recognised training, access to experienced managers and continuous support to equip them to do their job well.
What CQC rating has your local service been awarded?
Make sure it’s rated Good or Outstanding.

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Find your local branch

We provide care across England and Wales

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Rated
Excellent
on

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We provide care across England and Wales

[H2] Latest resources

[IMG: A smiling woman in a purple uniform and blue gloves stands in a kitchen, holding a cleaning cloth. She wears a name badge and a stethoscope, with shelves, a kettle, and a sink visible in the background.]

26 May 2026

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National Carers Week 2026: Celebrating Everyone Who Cares

What is National Carers Week? National Carers Week runs annually, raising awareness of caring and the challenges that unpaid carers…

Read more

[IMG: A woman with long light brown hair sits outdoors in a wheelchair, smiling and holding a grey mug. A blurred person is in the foreground, and greenery is in the background.]

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Living with multiple sclerosis: a practical guide for families and loved ones

How to support a family member living with multiple sclerosis with practical advice, including home adaptations, emotional support and daily…

Read more

[IMG: A nurse in a purple uniform smiles and talks with an elderly person at a kitchen table. The elderly person is smiling, and there is a plate of food and a glass of water in front of them.]

[H5]
Meal Delivery Services for the Elderly: A Complete Guide

The Best Meal Delivery Services for the Elderly There are various meal delivery services on the market, offering different options.…

Read more

View all articles

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[H3] Other ways we can help

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Request a brochure

Not sure if homecare is for you? Request a brochure and read about our services in your own time.​

Request a brochure

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Request a call​

If you’d rather we call you, let us know what time suits you and we’ll be in touch.​

Request a callback

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Request a visit​

Prefer to chat face to face? We can visit you at home, in hospital or in a care home for a free assessment.​

Book a visit

[H1]
Contact Us

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Rated
Excellent
on

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0330 037 6958
New customers

Request a callback

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[H2] Contact us today

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Our nationwide branches

We have local care managers in 155 locations across the UK.

Find your local branch

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Let us give you a call

Request a friendly call to discuss your care needs and how we can support you at home.

Request a Call Back

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New enquiries

Call now to discuss your care needs and explore how we can help at home.

0330 037 6958

Request a callback

[H2] Recruitment enquiries

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Care Assistant recruitment enquiries

For our visiting care (care assistant) job enquiries, please contact your local Helping Hands branch, or apply online.
Find your local branch

See open roles

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UK-based Live-in carer enquiries

For ongoing or respite Live-in carer enquiries, please contact us or apply online.
recruitmentlive-in@helpinghands.co.uk

See open roles

[H5]
Live-in care International enquiries

We are not currently recruiting any new sponsored visa carers, but if you are based internationally with right to work in the UK, please apply online.

See open roles

[H2] Complaints and Compliments
We take all feedback seriously, good and bad. If you do have a complaint, our guide helps you through our complaints procedure.

See our complaints procedure

Send us your feedback

[H2] Our address
Helping Hands Home Care10 Tything Road WestKinwartonAlcesterWarwickshireB49 6EP

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HR enquiries

Reference requests
HR-references@helpinghands.co.uk

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Marketing & Advertising enquiries

Marketing Team
marketing@helpinghands.co.uk

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Press Enquiries

PR Team
0800 048 7440
pr@helpinghands.co.uk

[H5] Accounts enquiries

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Credit control

01789 767514
credit.control@helpinghands.co.uk

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Payroll

01789 767997
payroll@helpinghands.co.uk

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Purchase ledger

01789 767 164
purchase.orders@helpinghands.co.uk

[H1]
Request a callback

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[H2] Let us give you a call

Send us your details in the form below and a member of our team will call you as soon as possible.

If you’d like to speak to us straight away, call 0330 162 0512. We’re available seven days a week.

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Costs and funding

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[H2] An introduction to home care costings

Understanding your home care costs can be daunting; that’s why we try to keep it simple.

We understand how stressful it can be organising home care for yourself or a loved one. That’s why we’ll aim to keep things as simple and straightforward as possible when it comes to costs.
Depending on your needs, home care costs will vary. Visiting care is charged at an hourly rate with live-in care, or “24-hour care”, quoted on either a daily rate for short-term respite or a weekly rate for ongoing care. We can discuss the level of care that is right for you and whether the cost of home care is financially sustainable for you and your family.

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[H2] Our customers trust us because we’re:

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Upfront and transparent

We’re fully upfront about our home care costs – you’ll only pay whatever is agreed in your care plan, so no hidden fees or long notice periods

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Not a care agency

Helping Hands are a private care provider rather than a care agency, which means you don’t have to worry about agency fees or retainers

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Able to accept direct payments

If you’re receiving funding through social services and have opted for direct payments, we’re able to accept top-ups to these payments

[H2] An introduction to visiting care costs
Looking for flexible support to complement your routines and lifestyle? Recieve all of this and so much more, with prices starting from £32.40 per hour

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Bespoke care to fit your needs

Our visiting care provides you with bespoke care that enables you to receive the support you need, when you need it – because we know that your care requirements are unique to you

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Choose your amount of hours

For care from as little as 30 minutes per week all the way up to regular calls every day, visiting care provides you with a flexible support package that gives you the support you need, when you need it

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A simplified process

From the very start, we’ll give you a clear picture of how much your care will cost – and this will be confirmed once we put a comprehensive plan of care in place to suit your requirements

Want to find out how much your care will cost?

Calculate my care

[H2] An introduction to live-in care costs
If you require a more comprehensive package of care, our ongoing live-in care prices start from £1,675 per week for one person.

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A more intensive care service

Live-in care could be the ideal solution if you require someone to assist you round-the-clock with your care needs but don’t wish to move to a residential nursing home or hospice

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Tailored to your exact needs

Your very own live-in carer will provide one-to-one support tailored to your exact requirements – for example if you have a type of dementia – giving you peace of mind that you’ll always be supported

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Support as long as you need it

Live-in care can either be for a sustained amount of time with no planned end date, or in the form of respite care, which is for short-term solutions lasting less than four weeks

[H2] Can I get financial support to pay for my care?

In England, the threshold above which you’ll have to pay for your care in full is £23,250.

If your assets, including most investments and savings, are greater than £23,250, your local authority will consider you able pay for your care yourself. It is worth noting that for integrated care within your own home, the value of your property will not be taken into account.
If you’re uncertain about your status, you can request a Financial Assessment from your local council to see if you qualify for help towards your care costs. Your assessment will be an evaluation of your financial means, and will calculate whether:

The council pays for your care in full

The council pays for some of your care

You pay for all of your care

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[H2] What does support from Helping Hands look like?
Wondering whether care at home is worth it? Hear from two of our customers, Helen and Hannah, as they share how having a Helping Hands carer has transformed their life and given them them added independence and confidence.

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Helen

Live-in care customer

Read Helen's story

It is important to be able to access your local community in order to feel connected, so we place prominence of selecting assistants who are confident in helping you travel.
Helen (pictured here), a live-in customer, has enjoyed a number of holidays along with the help of her carer. She has been able to visit her local marina and go away to Lake District to make the most of some sunny weather.
The option to get out and about is a very inviting one and this is amplified when the responsibility of driving is taken off your shoulders. Our personal assistants can help you get to different places through using your own car. You will still be surrounded by your own belongings but can sit back and relax as you travel to your destination together.
Navigating public transport can sometimes seem daunting as it relies heavily on specific times and locations. However, it can be made easier if you have someone to share the responsibility with. Checking through timetables together and getting to the bus stop or train station in time can start to feel exciting rather than a chore.

[IMG: Two young women smiling outdoors in a grassy park, one sitting in a wheelchair and the other standing beside her. Trees and a brick building are visible in the background on a sunny day.]

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Hannah

Visiting care customer

Read Hannah's story

Meet Hannah, a bright and bubbly 27-year-old with a great sense of humour and positive outlook on life. She loves music and was even lucky enough to watch the Rolling Stones live at the London Stadium in 2018! She also lives with cerebral palsy and has done since birth. Since starting care with Helping Hands in March, she describes her experience as “life-changing”.
Hannah attended mainstream school and led an active life just like any other child. Yet in September 2018, Hannah’s condition dramatically changed.
Hannah had her nineteenth operation to remove metal work placed during a reconstruction which was threatening to break through the skin. Unfortunately, she was left with Complex Regional Pain Syndrome (CRPS) in her leg – a chronic pain condition that causes a significant amount of pain that is confined to a specific area.
Dana, an hourly carer from our Tunbridge Wells branch, began visiting Hannah once a week in March 2019 and it has totally transformed Hannah’s life. Instead of only having hospital appointments as a regular means of leaving her house, she now looks forward to Mondays, which is when Dana visits her.
One thing that Hannah requested was for Dana not to wear her uniform when she accompanied her out in the community. She also doesn’t refer to Dana as her carer, but as her personal assistant or PA. It was important to Hannah as a young person that she could feel comfortable with Dana and that she wasn’t being judged.
Hannah says: “Monday is my one day of normality each week and I really look forward to it. Dana and I really like each other and there’s always so much laughter between us!”

[H2] Self funding home care

The majority of our families are paying for their care privately. We appreciate that this isn’t always straightforward for every customer, so we can sit down with you and your loved ones to work out a care plan and payment plan that allows you to receive the support you really need at the times when you’d find it most beneficial. And, of course, your care can always be adapted whenever your needs or preferences change.

[IMG: An older man with white hair and a beard, wearing a dark blue dressing gown, sits and smiles while holding an open book. He looks up at a person standing nearby, who is partially visible.]

[H2] Benefits can help with care costs

You may be eligible for benefits which can help towards the cost of your care.

When considering your best options for funding care, it’s important to ensure that all state benefit entitlements are explored. The benefits available to you will depend on your personal situation and needs, and can help you pay for the support you need.

[IMG: A smiling carer in a purple uniform sits outdoors, speaking with an elderly person. There is a potted plant with pink flowers on the table between them.]

Contact us to discuss your care options

0330 037 6958

Request a callback

[H3] A fully regulated home care provider ​
[H6] Here at Helping Hands, our service is regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)​
This means we need to consistently meet high standards and are monitored by our regulators.​
[IMG: Care Quality Commission logo with a large purple letter Q on the left and the words Care Quality Commission in grey text to the right.]

Visit Care Quality Commission

[IMG: Care Inspectorate Wales logo with bilingual text: Arolygiaeth Gofal Cymru and Care Inspectorate Wales beside a blue and green circular design on a white background.]

Visit Care Inspectorate Wales

[H3] ​Why is being a regulated care provider important?​

[H5]
Independent inspections of our service, giving you peace of mind​

[H5]
Fully vetted, high-quality carers

[H5]
Guaranteed training and development for our staff

[H3] How to arrange care

[H3] Speak to our team​
Our friendly, knowledgeable team can answer your questions and talk you through your options. We are available 7 days a week.

[H3] Book a free care assessment
Your local Helping Hands care manager will visit you to understand your needs and preferences and discuss how we can help. We can visit you at home, in hospital or even a care home to carry out the care assessment.​

[H3] Confirm your care package
We create a tailored care plan for you to review. Once you’ve agreed the plan, we can organise care in as little as 24 hours.​

[H5] Page reviewed by Rebecca Bennett, Regional Clinical Lead, on April 22, 2026.
How we wrote this page

This page has been produced referencing key insights and data from external experts, trusted medical sources and our team of in-house specialists. We have worked hard to ensure that all information is as accurate as possible and reflects current consensus at the time of writing and reviewing.