Training Example: SickKids | The Hospital for Sick Children – Review the Data, Give Your Score & Compare to the Real AI Evaluation

Virtual Urgent Care

Find out if your concern needs an emergency department or primary care visit or if you are eligible for a virtual urgent care visit.

Safety & Infection Prevention

Everyone should self-screen for symptoms before coming to SickKids. Read the list of symptoms and other tips to prevent infections from spreading.

Coming to SickKids

Before an appointment, familiarize yourself with our general guidelines for all clinical appointments.

[IMG: Stephen Scherer, Lisa Bradley, Graham Collingridge]
May 13, 2026
Non-coding gene linked to core social and behavioural traits in Autism, major SickKids-led study finds
Nature study implicates PTCHD1-AS in Autism’s core features, opening a new window into its biological roots. 

May 13, 2026
Using real-time brain signals to predict and prevent attention lapses in kids
Researchers combine machine learning with electrical stimulation to enhance attention at the precise moment necessary in children with epilepsy, ADHD and typically developing peers.

May 11, 2026
Thank you, nurses: Surprise messages from SickKids patients and families for Nursing Week
This Nursing Week, we're sharing a special video that shows the impact of nurses through the voices of patients and families. In it, nurses read messages of gratitude from those whose lives they have touched.

[H2] Join the fight and become a monthly donor
Together, we can fight for more kids like William.
Donate monthly

[IMG: Stephen Scherer, Lisa Bradley, Graham Collingridge]
May 13, 2026
Non-coding gene linked to core social and behavioural traits in Autism, major SickKids-led study finds
Nature study implicates PTCHD1-AS in Autism’s core features, opening a new window into its biological roots. 

May 13, 2026
Using real-time brain signals to predict and prevent attention lapses in kids
Researchers combine machine learning with electrical stimulation to enhance attention at the precise moment necessary in children with epilepsy, ADHD and typically developing peers.

May 11, 2026
Thank you, nurses: Surprise messages from SickKids patients and families for Nursing Week
This Nursing Week, we're sharing a special video that shows the impact of nurses through the voices of patients and families. In it, nurses read messages of gratitude from those whose lives they have touched.

April 30, 2026
30 years at SickKids: Jo-Anne Herbrick and the rise of genomic research
Thriving at the intersection of operations and discovery, she has transformed The Centre for Applied Genomics (TCAG) into a world‑leading research engine.

April 30, 2026
$1.8 million across six projects awarded to advance data sharing and innovative therapies
The funding is from the Precision Child Health Partnership Catalyst Program, part of the collaborative efforts between SickKids and CHU Sainte-Justine fueled by the Azrieli Precision Child Health Platform.

April 20, 2026
Examining barriers in accessing paediatric controlled medicines worldwide
New research series explores why vulnerable families can't access much-needed medicines for pain management, palliative care and anaesthesia — and the research and policy efforts that must drive change.

April 7, 2026
Health Equity and Inclusion Strategy: Ours to grow
This multi-year plan focuses on health equity, Indigenous health and workplace inclusion.

March 31, 2026
SickKids team identifies precision approach to selectively eliminate old, damaged fat cells
Researchers find that a low dose of an approved leukemia medication can selectively remove ‘senescent’ fat cells that cause inflammation, metabolic conditions and age-related decline.

March 29, 2026
Global trial supported by SickKids stem cell research shows targeted heart drug reduces obstructive HCM in youth
A phase 3 clinical trial found that mavacamten can improve flow through the left ventricle, with the potential to spare some patients with hypertrophic cardiomyopathy from open-heart surgery.

March 23, 2026
Labatt family donates $40 million in support of integrated child and youth mental health care
Jointly benefiting SickKids, CAMH and GH-CCMH, the donation will bolster the Labatt Family Thriving Minds Program.

March 18, 2026
Real-time symptom reporting helps Sofia stay in the game during cancer treatment
A symptom reporting and response tool created in-house at SickKids is helping patients like Sofia report bothersome chemotherapy symptoms remotely, allowing care teams to respond quickly.

[IMG: An open naloxone kit on a table shows two nasal spray doses and instructions inside a black zip case. The case is labeled naloxone.]
March 17, 2026
SickKids to offer take-home naloxone kits as part of harm-reduction initiative to help prevent opioid overdoses
Initiative reflects SickKids’ ongoing commitment to enhance safety for youth at risk and support harm reduction

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News & Stories

[H1] Refer a Patient
Community health-care providers can refer patients to SickKids outpatient clinics through EpicCare Link, a secure online portal accessed through the electronic Child Health Network (eCHN). An eCHN account is required to refer a patient via EpicCare Link.
EpicCare Link streamlines referrals, informs you when your referral is received, redirected, or booked for an appointment. It will also provide quick access to patient health information, lab results, doctor’s notes, and more.
Care for patients under 18 years old is guided by institutional policies, with flexibility to consider exceptions when clinically appropriate.
View clinic referral criteria and guidelines

[H2] How to register for EpicCare Link
To access EpicCare Link, you must first register for an eCHN account.
Registration options:
Online through the eCHN Sign Up page
Call the eCHN Service Desk at 416-813-7998
Email service.desk@echn.ca
After you submit the application form, your account will be set up within 24 hours.
[H2] How to submit a referral
Review the clinic referral criteria before making a referral.  Please note that not all clinics have referral criteria. Browse the Clinics Directory for a full list of clinics and if the condition you are looking for is not listed, please proceed to make your referral.
Log in to EpicCare Link to refer a patient to SickKids.
For urgent/same-day referrals:
Contact a clinic directly via SickKids Locating at 416-813-1500. On weekends and after 6 p.m. on weekdays, please reach out to the “Fellow on call” via SickKids Locating.
Need support?
Support is available during business hours, Monday to Friday, 9 a.m. to 5 p.m.Phone: 416-813-8289Email: ec.link@sickkids.ca
For international patient referrals
Contact the International Patient Program

[H2] EpicCare Manual: How to submit referrals

A step-by-step manual is available to guide you directly in the Quick Links section on the EpicCare landing page.

Home /
Care & Services /
For Health-care Providers /
Refer a Patient

Virtual Urgent Care

Find out if your concern needs an emergency department or primary care visit or if you are eligible for a virtual urgent care visit.

Safety & Infection Prevention

Everyone should self-screen for symptoms before coming to SickKids. Read the list of symptoms and other tips to prevent infections from spreading.

Coming to SickKids

Before an appointment, familiarize yourself with our general guidelines for all clinical appointments.

[IMG: Stephen Scherer, Lisa Bradley, Graham Collingridge]
May 13, 2026
Non-coding gene linked to core social and behavioural traits in Autism, major SickKids-led study finds
Nature study implicates PTCHD1-AS in Autism’s core features, opening a new window into its biological roots. 

May 13, 2026
Using real-time brain signals to predict and prevent attention lapses in kids
Researchers combine machine learning with electrical stimulation to enhance attention at the precise moment necessary in children with epilepsy, ADHD and typically developing peers.

May 11, 2026
Thank you, nurses: Surprise messages from SickKids patients and families for Nursing Week
This Nursing Week, we're sharing a special video that shows the impact of nurses through the voices of patients and families. In it, nurses read messages of gratitude from those whose lives they have touched.

[H2] Join the fight and become a monthly donor
Together, we can fight for more kids like William.
Donate monthly

[IMG: Boy getting his ear checked by a doctor]

[H1] Coming for a Clinic Appointment
Below you will find general appointment guidelines for different types of clinical appointments at SickKids.
You’ll find general information on how to prepare and what to bring, what to expect during a SickKids appointment, and important things to know about SickKids.
A SickKids staff member will let you know about any special or clinic-specific guidelines for your child’s next appointment. You can also find more information in our Clinics Directory.

What should I do if my child or I are feeling sick before an appointment?

If you are not feeling well or have any symptoms, please make every effort to find someone else who can bring your child to the hospital.
A virtual visit may be another way to have a clinic visit if you cannot attend in person. Your clinical team will discuss with you if an appointment can be rescheduled as a virtual appointment.
If you are experiencing any of the following symptoms, please contact your clinic or health-care provider before coming to the hospital:
Runny nose
Nasal congestion
Cough
Fever and/or chills
Shortness of breath
Decrease or loss of taste or smell
Headache
Sore throat
Muscle aches
Nausea/vomiting
Diarrhea

Masking guidelines

Masking is voluntary in all areas of SickKids for patients, familes, and staff members but everyone is welcome to wear a mask if they want to. Masks are available at the main entrances of the hospital and within each department or clinical area.

Family presence

Up to 2 family caregivers are welcome to accompany their child to clinic appointments and tests.

Safety and infection prevention

If you are not feeling well or have any symptoms, please make every effort to find someone else who can bring your child to the hospital.

[H2] Before coming to the clinic

[IMG: hospital building and core facilities icon]

Clinics Directory
Find information on a specific clinic at SickKids, including what to bring to your specific appointment, what to expect during your visit, and much more.
Find your clinic

[H3] Preparing for a virtual visit
A virtual visit is like any other appointment with your SickKids care team, except you will be seeing them through your computer or smart device. Learn how to prepare your space and test your equipment before a virtual visit.
Learn more about virtual visits

Expand the sections below to see guidelines for coming to a SickKids appointment.

Where can I find information about the clinic I’m visiting?

Visit our Clinics Directory and find your child’s clinic. You’ll find important clinic-specific information in the directory, such as where to register, what to bring to your appointment and what to expect during your visit.

My clinic is not in the directory. What do I need to know?

If you can’t find you child’s clinic in the directory, please read the general clinic information below.

When should we arrive for our appointment?

Please be on time, and allow lots of time to get to the hospital.
Prepare to arrive at the hospital at least 20 minutes before your appointment. This will give you enough time to find parking/travel from the nearest TTC station, complete the registration process and find your clinic.
We will do our best to see your child as close to their appointment time as possible. Please know that some patients ahead of you may need more time than expected, and this can cause delays.

What should we bring?

Bring your child’s OHIP card - all patients are required to provide valid health care coverage at every visit. If you forget to bring your child’s card or if their card is invalid, don’t worry. It will not affect the care we provide your child. Your child’s health is our number one priority.
If you do forget to bring your child’s OHIP card, call the SickKids Business Office within five business days of your visit to provide your valid health care coverage. If we don’t hear from you within five business days from the date of your visit, you may be sent an invoice in the mail for the services received. See below for how to contact the Business Office.

What if I can’t find my child’s OHIP card, or it’s invalid?

Your child’s OHIP card must be valid at the time of your visit. This means the card cannot be expired.
If you live in another province, show your child’s provincial health-care card.
If you are a refugee claimant, show your child’s Interim Federal Health Program (IFHP) certificate.
If you have private health insurance, show the appropriate information or documentation.
If you are receiving support from a Community Health Centre (CHC), show a letter from the CHC.
If you are separated or divorced, bring along any legal papers that show who has custody of your child and who can make decisions about your child’s care. For more info, please see protocol for separated families: roles, expectations and documentation required with respect to custody and access (pdf).

What if I need to cancel our appointment?

With a growing demand for care at SickKids, we are asking our patients and families to please be attentive to their appointment details and let us know ahead of time if they are unable to attend their scheduled visit.
We understand things come up and appointments cannot be kept and we will work with you to find another appointment that meets your family’s needs.
We appreciate cancellations as this allows us to offer an appointment to another family in need, which may help them avoid an urgent care visit or unnecessary emergency room visit.
A virtual visit may be another way to have a clinic visit if you cannot attend in person. Your clinical team will discuss with you if an appointment can be rescheduled as a virtual appointment.
Find contact information in the Clinics Directory.

Can I bring other children to the appointment?

Families visiting outpatient clinics with siblings are strongly encouraged to make use of Family Spaces due to space constraints. Children over the age of 10 may visit the Family Centre. See Family Spaces for more information including locations and hours.

What if English is not my preferred language?

We have free, on-site interpreter services available. Please visit our Language Interpretation Services / Service d'interprétation pages for more information.

What if my child has a latex allergy?

Call the clinic before coming to the hospital if you, your child or anyone coming with them has a known or suspected allergy to latex.

How can I reach the SickKids Business Office?

By phone:416-813-7805 Monday to Friday 8 a.m. to 4 p.m. You can leave us a message with your information on our secure voicemail.
By email: business.office@sickkids.ca Send any information and the patient’s name in the body of the email. Do not include this information in the subject line.

[H2] During your clinic visit

What should we do when we arrive?

Register for your appointment at your clinic, or at Clinic Registration near the Atrium entrance on Elizabeth Street. Your child will be given an identification band to wear at all times.
As part of registration, you may be asked to fill out a Health Equity Demographic Information Form. This form asks patients and their caregivers to provide demographic information, such as ethnicity, spoken language, gender and income. We are collecting this information to learn more about our patients and families, to help us plan and improve care and services, and to ensure that we are providing the best possible care for all. It is your choice to give SickKids this information. Patient care will not be affected if you choose not to fill out a form.
Read more about Privacy & Your Information.

Why does my child need an ID band?

When visiting SickKids, an identification (ID) band will be placed on your child and must be worn on their arm or ankle at all times. To ensure your child is receiving the right care during their stay, the care team will use the ID band to check their name, date of birth and medical record number.
Please note that your child’s specific allergy/allergies will not be printed on the ID band. The black ID band indicates the child has an allergy while the white band indicates there is no allergy.
If your child’s ID band has fallen off or the information is incorrect, be sure to tell your care team. If they are not wearing an ID band or if they have the wrong one, it can lead to mistakes or delays for your child.
Staff will always look at or scan the ID band before providing care to your child. This may involve:
Asking parents or patients for two patient identifiers, such as the patient's full name and date of birth;
Scanning a barcode on the ID band to confirm the patient’s identity; or
Looking at the information on the ID band.

[H2] Other policies you should know at SickKids

[IMG: Close up of parent, child and doctor hands during a check-up]

[H3] Family-centred care
Parents and caregivers are encouraged to be active participants in their child’s care and to assist the health-care team in developing the best possible treatment plan. We encourage you to ask questions and tell us about any concerns you have. Learn more about our child and family-centred care philosophy, and the responsibilities you have towards our staff and patients.

[H3] No smoking on our property
Smoking is not allowed anywhere on SickKids property, including: 1) the outdoor areas around the Elizabeth Street, Gerrard Street and University Avenue entrances; 2) the driveways, steps, paths, gardens, seating areas and front lawn leading to the city-owned sidewalks; 3) the parking garage; and 4) on city property within a 9-metre radius (approximately 30 feet) of any hospital doorway.

[IMG: SickKids staff member washing their hands]

[H3] Infection prevention & patient safety
Keeping your child safe is important to everyone at SickKids and we have many safety practices in place. Families can learn more about patient safety and how to get involved in their child's care, from following proper hand hygiene practices to being aware of other patient safety measures.

[IMG: Clinicians learn technique on a robot doll]

[H3] We are a teaching hospital
As one of the teaching hospitals for the University of Toronto, SickKids trains people from around the world to become doctors, nurses and other health-care workers. During your clinic visit, your child may be seen by one of these students. Be assured these students are well supervised by our professional staff.

[IMG: Child and mom participate in a consult]

[H3] Choosing to take part in research
SickKids conducts important research to help improve the lives of children. While you are here, we may ask if you or your child would like to take part in one of our research studies. We will explain why we are doing the study and how it will work. Participation in research is voluntary. No matter what your choice, your child will get the same quality of care.

[IMG: hospital building and core facilities icon]

Clinics Directory

Find information on a specific clinic at SickKids, including what to bring to your appointment, what to expect during your visit, and much more.

[IMG: clinical research clipboard icon]

MyChart

Securely access you or your child’s SickKids health records online.

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Map & Directions

Learn where SickKids is located and view maps of our campus.

Parking at SickKids

Find information on available parking at SickKids, city street parking, parking costs, parking passes, and more.

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Participate in clinical research

Study participants like you allow us to advance our groundbreaking studies. Learn how you can get involved in the next SickKids discovery.

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Patient Feedback

By providing feedback about your visit to SickKids, we can continue to improve the patient and family experience.

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Interpreter Services

On-site interpreter services for patients and families with limited English proficiency.

Accessibility at SickKids

Learn how we’re making SickKids facilities, programs, policies, and services more accessible for everyone.

Food & Shops

Grab a bite or shop while at the hospital.

Home /
Patients & Visitors /
Planning Your Visit /
Coming for Appointments

[IMG: Child sleeping on a pillow]
Welcome to SickKids
We want to provide you with the warmest welcome possible. To help ensure your stay at SickKids is as safe and positive as possible, we need to share some information with you.

[H1] Staying Overnight
We know that staying at the hospital can be overwhelming. Whether your stay at SickKids is planned or not, we’ve put together some resources to help answer some of your questions and help make your stay here at SickKids as comfortable and positive as possible.
Download the Patient and Family Welcome Guide (PDF)

SickKids is a teaching and research hospital. What does this mean for me?

SickKids is world renowned for paediatric care and research. We help train student doctors, nurses and other health-care professionals from teaching programs around the world. All students working in the hospital are under the supervision of our staff.
We also conduct research and during your stay you may be asked to participate to help us improve how we deliver care. This may be as part of an improvement project or a research study.
It is your choice whether to have care provided by students or participate in research and you have the right to say no. Saying no will not impact the care you receive at SickKids.

Masking guidelines

Masking is voluntary in all areas of SickKids for patients, familes, and staff members but everyone is welcome to wear a mask if they want to. Masks are available at the main entrances of the hospital and within each department or clinical area.

Family presence

Up to 4 family caregivers/siblings/visitors are welcome at a time at the bedside during regular visiting hours (9 a.m. to 9 p.m.) and 1 overnight (9 p.m. to 6 a.m.).

Coming to Emergency

Coming for Surgery

Coming for Appointments

[IMG: interpreter services megaphone icon]

Get an interpreter

Interpretation service for patients and families with limited English proficiency is available for free. Please ask a staff member for more information.

Learn about your rights and responsibilities

Read about the rights of patients and families when receiving care at SickKids, and their responsibilities towards staff and other patients and families.

Share your feedback

If you have a question, comment, concern or compliment, please let us know. We ask you to share these with your care team or unit manager; however, if this is not possible, please contact Patient and Family Relations.

[IMG: map location icon]

Maps & Directions

SickKids is located in downtown Toronto on University Avenue, between Gerrard and Elm streets. The main entrance is located at 170 Elizabeth St.

Parking

Parking is available under the hospital. The garage entrance is located on Elm Street. Learn more about payment options and discount multi-use passes for parents.

[H2] General information for staying overnight

What should we bring from home?

To make it easier for our staff to keep your room clean, it’s important to keep your child’s room as free from clutter as possible. Try to minimize what you bring from home to the hospital. You will be responsible for cleaning and disinfecting your own personal items.
Important items
Your child’s Ontario Health Insurance Plan (OHIP) card
Any other health insurance information or drug card
Your child’s pre-admission form
Medications your child is taking at home, or a photo of medications (both prescriptions and herbal supplements)
Medical information, such as an X-ray, CT scan or vaccination record
Your family doctor’s name and telephone number
information about drug reactions or food allergies
Legal custody documents if you are separated or divorced. Bring along any legal papers that show who has custody of your child and who can make decisions about your child’s care. For more information, see our Protocol for Separated Families: Roles, Expectations, and Documentation Required (pdf) with respect to custody and access
An immigration record, if your child was born outside of Canada
Special devices or equipment (e.g. hearing aids, glasses, wheelchair, feeding equipment, etc.)
Comfort items
Your child’s own clothes, including non-skid footwear and clothes for going home
A few favourite toys, books, family pictures or a pillow to remind your child of home
Toiletries, like toothpaste, a toothbrush, brush or comb, shampoo and soapany important medical aids such as eyeglasses, hearing aids, braces or crutches
Disposable diapers, diaper bag and a stroller
Lip balm
If you are staying with your child, a blanket, pillow and any clothing or personal items for yourself
Remember to put your name on all personal items you bring.
Do not bring
Latex balloons
Baby walkers
Small toys that can be swallowed
Toys that make sparks
Food with nuts
Fresh flowers or plants
Valuable items

How can I be involved in my child’s care?

Patients and families who are informed and involved in their care stay safer. We encourage you to talk to us and ask us questions. Your input and expertise is essential, and you may notice things the health-care team doesn’t. Tell us right away if you ever notice a mistake, or see or hear something, that doesn’t make sense or that worries you.
Things to ask your health-care team:
How can I be involved in my child’s care?
How can I help my child adjust to being in the hospital?
What should expect during your child’s treatment and stay in hospital
Who will be caring for my child?
Who should I call for information?
Things to tell your health-care team:
your child’s normal routines and preferences, such as food preferences or feeding routines, sleep routines and bathing preferences
any fears the staff should be aware of, such as fear of the dark, loud noises, needles
any special words your child uses to name body parts, important objects or needs
if your child uses any special aids such as glasses or a hearing aid
how your child is likely to react in certain situations and effective strategies to help your child cope
how you would like to be involved in your child’s care, such as bathing or changing diapers

What type of identification do we need while at the hospital?

[H3] Patients
When visiting SickKids, an identification (ID) band will be placed on your child and must be worn on their arm or ankle at all times. To ensure your child is receiving the right care during their stay, the care team will use the ID band to check their name, date of birth and medical record number.
Please note that your child’s specific allergy/allergies will not be printed on the ID band. The black ID band indicates the child has an allergy while the white band indicates there is no allergy.
If your child’s ID band has fallen off or the information is incorrect, be sure to tell your care team. If they are not wearing an ID band or if they have the wrong one, it can lead to mistakes or delays for your child.
Staff will always look at or scan the ID band before providing care to your child. This may involve:
Asking parents or patients for two patient identifiers, such as the patient's full name and date of birth;
Scanning a barcode on the ID band to confirm the patient’s identity; or
Looking at the information on the ID band.
[H3] Caregivers
When your child is admitted, our staff will provide you with a Family Identification Badge. For security purposes, always wear the identification badge during your child’s stay.

Where will my child sleep?

Depending on the unit that your child is admitted to, they may be in a private or shared room. The type of bed your child will sleep in will depend on their age.
At SickKids, all children 2 years and under will use a crib.
[H3] Safe sleep guidelines
SickKids has guidelines to help protect your child’s safety while they sleep. ,As a caregiver, here is what you should know and how you can help keep your child safe:
Whenever possible, infants should be placed on their back to sleep, unless another position is required for medical reasons
Always put the side rails up on the bed or crib
Keep the crib clear of toys and blankets
We advise you not to sleep in the same bed as your child – it can be dangerous, especially if they are connected to medical equipment
Do not leave your child in a stroller or car seat to sleep
If you need any help with safe positioning or have questions about our safe sleep guidelines, ask a member of your health-care team.
Learn more about Patient Safety.

Can I stay the night in my child's room?

In many of our unit rooms, there is a bed in the room for one parent to use. This is free and allows a parent to care for and comfort their child. If the other parent/family members require accommodations, they should make their own arrangements at local hotels. If you need help making sleeping arrangements, speak to your health-care team.

What are other accommodation options for parents and caregivers?

[H4] Ronald McDonald House Toronto
Ronald McDonald House is available for eligible families, with children being treated for critical illness, for accommodation needs. Please visit their website or call 416-977-0458 for more information on eligibility criteria and steps to apply.
[H4] Ronald McDonald Family Room
The Ronald McDonald Family Room is located at SickKids and has limited sleeping facilities. Due to limited capacity, access to the Family Room is provided to families who meet specific criteria. Please contact the Manager or Clinical Support Nurse on the child’s unit for more information about access to the Family Room and other resources at SickKids. Visit Family Spaces for more information.
[H4] Other short and long term options nearby
The following accommodation lists are provided for families to easily find places to stay overnight close to the hospital. One has short term accommodation options (hotels) and the other has longer term accommodation options (furnished apartments). Most of the hotels on the list do provide patient rates, so please bring proof of appointment with you so they may honour them.
*Please note; these are limited lists and there are many other options throughout Toronto. Listed hotels were chosen due to proximity to hospital and discounts provided to families at SickKids.
To find out exact pricing, and to book a reservation, please contact the hotel directly. For more information about Toronto, call 416-392-CITY (2489) or visit www.toronto.ca.
Short term accommodation options (PDF)
Long term accommodation options (PDF)

What will my child eat? What food options are available for caregivers?

Meals for patients can be ordered through our Mealtrain program. Please ask your health-care team if your child  is able to eat and if they require a special diet.
Please help your child select meals from the Mealtrain menu you receive from the nurse. Call extension 206622 from the telephone in your child’s room during the following hours to have the meal delivered. It will be delivered within 60 minutes of ordering.
Breakfast: 7:30 to 9:30 a.m.
Lunch: 11:30 a.m. to 1:30 p.m.
Dinner: 4:15 to 6:15 p.m.
An employee from our Mealtrain office will work with you to adjust the menu to meet your child’s specific diet and allergies. Please note we take into consideration the child's age when processing the order so that the food and portion sizes are appropriate. Vegetarian, kosher and halal meals are also available.
Never share food or drinks with other children on the unit as certain foods may be harmful.
Is Mealtrain available for caregivers?
Yes, we have a guest tray program. Food can be delivered to caregivers through our guest tray program. Follow these steps:
Purchase a gift card from the Terrace Cafe (located on the Main Floor, Atrium).
Pick up a guest tray menu from cashier.
Once you've decided what you would like, call extension 206622 during Mealtrain times (have your gift card ready).
Place your order.
Your tray will be delivered to the nursing station within 60 minutes.
Other food options
Parents can also bring food from one of SickKids’ many food outlets or from outside, which can be stored in the fridge and heated in the microwave that is available on inpatient units. Do not bring any food with nuts.
Meal vouchers are pre-paid certificates that can be used at SickKids to purchase food in the Terrace Café, Subway, Jimmy the Greek, soup it UP, Jugo Juice, U-naru Sushi and Tim Hortons.
If you order food for delivery to the hospital, you must arrange at the time of ordering to pick it up outside the Elizabeth Street entrance. No food-delivery carriers are permitted inside SickKids.

Where can I do laundry?

The parent laundry room is on the second floor, room 2315, Black Wing and is open 24 hours a day. This room is only available to inpatient families. The laundry room features two sets of high-density machines, is wheelchair accessible and has ample space for seating and folding laundry. Detergent is provided free of charge to families using the facilities.
The laundry facility remains open but only two people are allowed at a time in keeping with physical distancing protocols in place across SickKids. Please wipe down the handles after use and practice good hand hygiene at all times.

Who should I contact if I have concerns about finances?

The Resource Navigation Service provides support to patients and caregivers who require information and assistance with applying for resources to address their healthcare-related costs, as well as other specific needs. We provide assistance with form completion, gathering documents for applications and assist patients transitioning to the adult system.

[IMG: Woman holds baby. Man kneels facing the baby holding a toy.]

[H3] Comfort Promise
Preventing needle-poke pain
SickKids is passionate about preventing needle-poke pain and promoting comfort to our patients! Through our Comfort Promise initiative, all patients will be offered pain management techniques to prevent and minimize needle-poke pain. This include comforting positions, distraction, sucrose/breastfeeding, and pain-free skin numbing cream. Ask a member of your health-care team for more information.

[H2] Keeping track of your child’s medical history
SickKids offers tools to help you keep track of your child’s medical history. You are encouraged to complete one of these tools, keep it with you and show it to your child’s health-care providers, when needed.

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MyChart Patient Portal

MyChart is a secure, online patient portal that provides patients and authorized family members and caregivers access to parts of their SickKids’ electronic health record, anywhere, at any time.

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Medication History Worksheet

It is important for your child’s health-care providers to know what medications your child is taking at home, so that they can make sure your